Syfte: Att testa den patientenkät som används i utvärdering av en leversjuksköterskemottagning på patienter med dekompenserad levercirros för att undersöka upplevelsen av att besvara frågorna samt frågornas relevans till patientens situation. Metod: Pilotstudiens metod var mixad. Resultat: Spridningen av deltagarnas upplevelse av oro/obehag av enkäten var stor (VAS 6-100 millimeter). Vid få sjukdomssymtom väcktes oro om framtida sjukdomsutveckling men vid längre tids sjukdom kändes samtliga symtom igen, tankar om tidigare beteende uppstod vid alkoholsorsakad sjukdom. En mindre spridning (VAS 66-92 millimeter) sågs gällande hur viktiga/väsentliga frågorna upplevdes. Frågor om bemötande ansågs viktiga och påverkade upplevelsen av rätten till vård. Kompletterande frågor om individuellt anpassad information samt upplevelsen av delaktighet vid information efterfrågades. Deltagarna visade hög uppskattning (VAS 73-95 millimeter) till att sjukdomen/situation uppmärksammades genom enkäten. Besöken till sjuksköterskan skiljde sig från läkarbesök. Sjuksköterskan fokuserade på egenvård och mer tid fanns för information. För en informant innebar försöksverksamheten ökade antal sjukhusbesök, samordning innebar för- och nackdelar. Vid symtom på fatigue och nedsatt koncentrationsförmåga upplevdes enkäten lång, tvådelad enkät efterfrågades. Vid lindrig sjukdom upplevdes enkäten inte ansträngande. Språket var enkelt att förstå och innehållet upplevdes relevant. De öppna frågeställningarna tillförde inte något för de tre informanterna. / Purpose: To test the patient questionnaire used in the evaluation of an intervention with nurse-led clinic for patients with decompensated liver cirrhosis to examine the experience of answering the questions as well as their relevance to the patient's situation. Method: The pilot study was conducted with a mixed method. Results: The variation of the participants' experience of anxiety/discomfort of the questionnaire was large (VAS 6-100 millimeters). Individuals with few disease symptoms had concerns about future development of the disease, in the case of long disease experience all the symptoms was familiar. Following alcohol induced disease thoughts of past behavior occurred. A smaller variation (VAS 66-92 millimeters) was seen regarding the experience of how important/essential the questions felt. Questions about treatment were considered important and affected the perception of care. Questions about individualized information was requested as well as the experience of participation in the exchange of information. The participants showed a high appreciation (VAS 73-95 millimeters) that the disease/situation was highlighted by the survey. The visits to the nurse differed from appointments to physicians. The nurse focused on self-care and more time was available for information. For one informant the intervention increased the total number of hospital visits, coordination meant advantages and disadvantages. Symptoms of fatigue and impaired concentration made the questionnaire experienced as too long, a two-parted questionnaire was requested, the size was not strain in mild disease. The language was easy to understand and the content perceived relevant. The open issues brought nothing for the three informants.

Darbo tikslas - įvertinti Kauno Raudonojo Kryžiaus slaugos ir palaikomojo gydymo ligoninės darbo organizavimo ypatumus ir jo gerinimo galimybes. Tyrimo metodika. Kauno Raudonojo Kryžiaus slaugos ir palaikomojo gydymo ligoninės 2005-2007 metų veiklos statistinių rodiklių analizė, anketinė pacientų (n = 102) ir personalo (n = 82) apklausa, bei jų vertinimų palyginimas. Duomenų analizė atlikta naudojant statistinę programą SPSS for Windows 12,0. Rezultatai. Palaikomojo gydymo ir slaugos ligoninių poreikis auga: 2007 metais Raudonojo Kryžiaus slaugos ir palaikomojo gydymo ligoninėje gydyta 18 proc. pacientų daugiau nei 2005 metais. Ligoninėje slaugomų ligonių daugumą sudaro asmenys sergantys širdies ir smegenų kraujotakos sutrikimais (70 proc.), po traumų (11 proc.) ir sergantys onkologiniais susirgimais (8 proc.). Lovos funkcionavimo rodiklis ir vidutinė ligonio gulėjimo ligoninėje trukmė aukšti (364,9 ir 74,9 dienos), lyginant su kitomis Lietuvos slaugos ligoninėmis (atitinkamai 345,2 ir 51,7), galimai dėl nemažo skaičiaus savivaldybės finansuojamų ligonių, laukiančių eilėje į globos įstaigas (2007 m. 1,2 proc. gydytų ligonių pateko į globos namus, 2008 m.sausio 1 d. - 34 laukiantys eilėje). Patekti į ligoninę galima greitai – 70 proc. pacientų pateko iš karto arba laukė eilėje iki 7 d. Didelė problema ligoninėje yra slaugos personalo kaita: per tris metus įsidarbino 82, o atleista 57 slaugytojų padėjėjos, priimta 11 ir atleista 8 bendrosios praktikos slaugytojos. Tiriant... [toliau žr. visą tekstą] / Aim of the study – to evaluate the management and potential for improvement at Kaunas Red Cross long-term care hospital. Material and methods. The study included analysis of statistical performance indicators at hospital setting during 2005–2007, the questionnaires for patients (n = 102) and staff (n = 82). Data analysis was conducted using statistical package „SPSS for Windows 12.0“. Results. The demand of long-term care institutions is increasing: in 2007 the number of patients was increased by more then 18% compare to 2005. The majority of patients had cardiovascular disorders (70%), post-traumatic conditions (11%), or cancer (8%). The bed occupancy and average length of stay were relatively high (364.9 and 74.9 days, respectively), compared to other hospital care settings in Lithuania (345.2 and 51.7, respectively), probably due to high number of patients waiting for municipality-financed nursing homes (in 2007 only 1.2% of patients got to nursing home, while on 1st January 2008 the waiting list contained 34 persons). On the other hand, the acceptance to long-term care is quite fast – 70% of patients were hospitalized immediately or were on the waiting list up to 7 days. However, a significant issue is the changing of staff: during 3 years, 82 nurse assistants were employed and 57 dismissed, while general practice nurses 11 and 8, respectively. Analysis of quality of care revealed, that lowest scores were for hospital signalization system (average scores 3.0 by staff and... [to full text]

Client satisfaction is an outcome measure of quality care. Therefore, health care providers (HCP) have a responsibility to provide quality care services in order to satisfy clients’ health needs. The aim of this study was to establish the satisfaction level of persons with disabilities regarding health services provided at primary health care centres (PHCC) in Ndola, Zambia. The study employed a crosssectional descriptive design and quantitative research method. The sample comprised 200 male and female persons with disabilities aged between 18-65 years old, selected using a convenience sampling technique. The clients were health care service beneficiaries from four PHCCs and four community based rehabilitation centres (CBR). The self-administered General Practice Assessment Questionnaire (GPAQ) was used to collect data on client satisfaction.The results showed that majority of clients were dissatisfied with availability of health services. There was a significant association between care providers’ skills and clients’ satisfaction level at p<0.0001. There is need to increase and assign specifically trained health professionals to health centres. Besides this, a multi-disciplinary approach that incorporates other professionals might help to deliver quality care services to persons with disabilities.

<p>The development and provision of equitable and acceptable standard of health services to all segments of the population has been the major objective of the 1993 Ethiopian National health policy. However, community based studies on satisfaction with public health care facilities reveal that the majority of the population are not satisfied with the services provided predominantly as a result of the long waiting times. Studies done on private health facilities on the contrary reveal that patients are satisfied with the service delivered within short waiting times in these clinics. Even though the speculated waiting time is thought to be long among the public health care facilities and short in private clinics, the actual waiting and service times have not been measured and compared. Aim: To determine the waiting and service times among the public and private health care facilities and measure the perceptions of &ldquo / acceptable&rdquo / waiting time among the providers and clients. Materials and methods: A cross sectional observational study using quantitative techniques was carried out amongst patients and staff at selected public and private health care facilities in Gondar District. Stratified sampling method was used to select facilities. All patients visiting the selected facilities and all staff who provided service to patients on the day of the study were included in the time-delimited sample. Data was collected by research assistants and health workers from all patients attending the health care facility by registering the arrival and departure time of each patient to the facility and to each service point on a patient flow card. Then data was cleaned and captured by a specific Waiting and Service Time database. Descriptive statistics was done on waiting and service times for each facility and this was summarized for each public and private health facility by using tables and graphs. Finally a comparison was made for private and public health facilities by using Wilcoxon-mann-whitney non parametric tests.</p>

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ABSTRACT Problems with high turnover in nursing has escalated during the last years both nationally and internationally. according to previous research job satisfaction and quality of care was connected to specific features of the hospital work environement. It was also recommended by Coomber &amp; Barriball (2007) to analyze job satisfaction at ward level with qualitative interviews to get a deeper and more extended insight in which specific features are of importance. The aim of this study was to investigate and describe the experiance of job satisfaction in relation to quality of care from nurses perspective. This study was carried out at an orthopaedic ward with primary nursing as organizational context of care. Two focus group interviews were conducted, they comprised nine nurses with at least two years experiance of primary nursing. A qualitative content analysis with inductive approach was used in order to develop more detailed insights of potential factors influencing work satisfaction at ward level. Two themes were identified. Theme (1).Factors of importance in the hospital work environement that affect job satisfaction and quality of care. This theme included three subcategories; hindrances and support from the organization, and support from the organizations underlying context of care. Theme (2): Positive feedback from the patients enhances job satisfaction. This theme included how the nurses perceive the concept quality of care and to deliver high quality care. This study indicated that nurses ability of deliverence of high quality care is regulated by the guidelines of the organization, the organizational context of care and how well different specific features consociate. The nurses expressed that they experienced job satisfaction when they had influence over the process of care delivery and also when the patients gave positive feedback on their job performance. / SAMMANFATTNING Problem med hög personalomsättning och sjuksköterskebrist har de senaste åren eskalerat både nationellt och internationellt. Enligt tidigare forskning är arbetstillfredsställelse samt vårdkvalitet  kopplat till specifika kännetecken i vårdmiljön. Enligt Coomber &amp; Barriball (2007) finns det ett starkt behov av att analysera arbetstillfredsställelse hos sjuksköterskor på avdelningsnivå via kvalitativa intervjuer för att få detaljerade insikter i vilka komponenter som är av betydelse. Föreliggande studie syftar till att undersöka och beskriva upplevelsen av arbetstillfredsställelse relaterat till vårdkvalitet ur ett sjuksköterskeperspektiv. Denna studie utfördes på en ortopedavdelning med korttidsvård och helhetsansvar för omvårdnad som organisationsmodell. Nio sjuksköterskor deltog i två fokusgruppsintervjuer. Samtliga hade minst två års erfarenhet av att arbeta med helhetsansvar för omvårdnad. En kvalitativ innehållsanalys med induktiv ansats för att få detaljerade insikter i vilka komponenter som hade betydelse för arbetstillfredsställelsen utfördes. Två teman utkristalliserades. Tema(1):  Faktorer i vårdmiljön som påverkar arbetstillfredsställelse och vårdkvalitet. Detta tema inbegriper stöd respektive hinder från organisationen, samt stöd från aktuell organisationsmodell. Tema (2): Positiv återkoppling från patienterna bidrar till arbetstillfredsställelse. Detta tema inbegriper hur sjuksköterskorna ser på innebörden i begreppet vårdkvalitet och att ge vård av god kvalitet. I studien framkom att sjuksköterskornas möjligheter att ge vård av god kvalitet styrs av verksamhetens riktlinjer, vårdmiljöns infrastruktur och hur väl dessa delkomponenter samverkar. Sjuksköterskorna gav uttryck för att de upplevde arbetstillfredsställelse när de hade inflytande över omvårdnadsprocessen samt även när patienterna gav positiv återkoppling på resultatet av arbetet.

Objective: determine whether accreditation through Accreditation Canada is associated with more favorable resident safety in Ontario LTC homes and which facility characteristics are predictive of accreditation. Methods: logistic regression was used to determine predictors of accreditation. To examine the association between accreditation and safety, safety was operationalized as five MDS-RAI quality indicators: prevalence of falls, restraints, catheters, pressure ulcers, and infections. Separate multivariable models were developed for each indicator. Results: the odds of accreditation were approximately six times smaller for municipal (p < 0.001) and non-profit facilities (p < 0.001) relative to for-profits; three times greater for chains relative to non-chains (p < 0.001); and twice as large for urban relative to rural facilities (p = 0.04). Of the five quality indicators examined, only one (falls) was associated with accreditation. After adjusting for confounders, accredited homes were estimated to have 8% lower fall rates than non-accredited homes (p = 0.01).

The overall aim of the thesis was to describe patient−health-professional interactions in a hospital setting, with a specific focus on the surgical care unit. The thesis consists of four studies and includes both qualitative and quantitative studies. Content analysis and phenomenography were used in the qualitative studies; the quantitative study was an intervention study with a three-phase quasi-experimental design. The findings of study I showed that patient complaints to a local Patients’ Advisory Committee about negative interactions with health professionals most often concerned the perceived insufficiencies of information, respect, and empathy. The findings of study II showed that experiences of negative interactions with health professionals caused long-term consequences for individual patients and reduced patients’ confidence in upcoming consultations. The findings of the phenomenographic study (III) showed that surgical nurses understand an important part of their work in qualitatively different ways, which can be presented as a hierarchy of increasing complexity and comprehensiveness. In the most restricted understanding, surgical nurses focus on the work task, whereas in the others surgical nurses demonstrate increasing degrees of patient-centeredness. Finally, the results of study IV showed that an uncomplicated intervention that invited patients to express their daily questions and concerns in writing (using the ‘Tell-us card’) improved the patients’ perceptions of participation in their care in a surgical care unit. For further implementation of the Tell-us card to succeed, it needs to be prioritized and supported by leaders in ongoing quality improvement work. The value of a patient-focused interaction needs to be the subject of ongoing discussions in surgical care units. Patients’ stories of negative interactions could be used as a starting point for discussions in professional reflection sessions. It is important to discuss and become aware of different ways of understanding professional interactions and relationships with patients; these discussions could open up new areas of professional development. Providing patients an opportunity to ask their questions and express their concerns in writing, and using this information in the patient−health-professional interaction, could be an important step towards improved patient participation.

Orientador: Silvana Andrea Molina Lima / Resumo: Introdução: Os serviços de Saúde devem promover meios para prestar uma assistência segura e livre de danos, buscando otimizar resultados relacionados a segurança do paciente e a assistência prestada. A confiança transmitida por meio do cuidado seguro torna-se o desejo de todos os envolvidos no processo, seja o paciente, familiares ou profissionais de saúde. As práticas de assistências à saúde aumentam as chances para uma possível ocorrência de um incidente. Dentre os incidentes que podem ocorrer em uma instituição hospitalar, destaca-se o evento adverso relacionado à queda do paciente, que pode causar diversos tipos de danos como leve, moderado e grave, incluindo a morte. A ocorrência destes eventos pode aumentar o tempo de internação e a necessidade de intervenções diagnósticas e terapêuticas, as quais não estavam no planejamento do cuidado inicial, além de acarretar consequências significativas para o sistema de saúde. Além disso, devem ser contabilizados os custos sociais, emocionais e econômicos decorrentes do evento. Objetivo: O presente trabalho teve como objetivo analisar as notificações de eventos adversos relacionados às quedas dos pacientes hospitalizados em hospital universitário do Estado de São Paulo. Método: Trata-se de um estudo transversal, retrospectivo e descritivo, realizado com dados de relatórios gerenciais do Núcleo de Segurança do Paciente de um hospital escola do interior de São Paulo. Foram incluídas as notificações espontâneas da área de Segurança do... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: Health services must provide means to supply safe and harmless assistance, seeking to optimize results related to patient safety and care. Confidence from safe care is desirable for everyone involved in the process, patient, family, or healthcare professionals. Health care practices increase the chances of a possible occurrence of an incident. Among the incidents that may occur in a hospital, the adverse event related to patient fall is highlighted, which can cause several types of damage such as mild, moderate and severe, including death. The occurrence of these events may increase hospitalization time and the need for diagnostic and therapeutic interventions, which were not part of the initial care planning, and would have significant consequences for the health system. In addition, social, emotional and economic costs of such events must be accounted for. The present study aimed to analyze reports of adverse events related to falls of hospitalized patients in a university hospital in São Paulo State. This is a cross-sectional, retrospective and descriptive study, carried out with data from management reports from Patient Safety Center of a school hospital in the interior of São Paulo State. We included spontaneous reports from Patient Safety area related to falls, which occurred between January 1, 2016 and December 2016. The sample consists of 121 notifications. Data analysis allowed us to identify that about one third of the falls (29.8%) occurred among the elderly, ages ... (Complete abstract click electronic access below) / Mestre

The ward sister round presents an integral part of the nursing profession. The ward sister round comprises a regular visit of the nurse directly at the patient´s bed. Its objective consists in determining and satisfying the unsaturated needs of patients, further in ensuring and providing a high quality and efficiency nursing care in a close link with medical care. Nursing handover can be divided into two main sections: written and oral handover. The oral handover takes place directly in the patients´/clients´ room under the use of nursing documentation. Its advantage consists in the direct involvement of the patient/client in the handover process. The written handover is then entered by the nurses into the Handover Book. The significance of my diploma work consists in increasing the nurses´ standard of knowledge related to the modernization of ward sister rounds and nursing handover as an integral part of the nursing profession.