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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

Recovery Planning Under Canada's Species at Risk Act

Brassard, Christopher January 2014 (has links)
One of the integral components of Canada’s Species at Risk Act (SARA) is recovery planning for threatened, endangered, or extirpated species in Canada. The recovery planning process is guided by recovery strategies, to be published within one year of listing for endangered species and within two years of listing for threatened or extirpated species, though publication has rarely met statutory timelines. Here I investigate factors associated with recovery strategy completion as well as factors associated with strategy content, specifically recovery feasibility, information gaps, and critical habitat identification. Despite significant delays in strategy publication, I find no evidence of internal prioritization of species for strategy completion, with only administrative factors retained in predictive models; species listed on Schedule 1, for which the Department of Fisheries and Oceans (DFO) or Parks Canada Agency (PCA) is the Responsible Authority, or which there was a smaller backlog of due strategies one year after listing were more likely to have recovery strategies submitted on time. Analysis of factors associated with recovery feasibility show a higher likelihood of feasible recovery for species for which critical habitat is identified, the DFO or PCA is the Responsible Authority, there are more identified information gaps, or for which the recovery strategy contains a section on potential socioeconomic conflict. There were fewer identified information gaps in recovery strategies for those species for which recovery strategies were published after the judgments of the Nooksack Dace (ND) and Greater Sage-Grouse (SG) court proceedings, there was a greater time elapsed between strategy due date and date of draft publication, or whose range does not fall on a provincial or federal protected area. Pre-ND and SG court judgements, critical habitat was less likely to be identified for species with a lower threat status, species included in multi-species or ecosystem plans, or species not found within provincial or federal protected areas. None of these biases were detected post-judgement, however, as rates of identification increased significantly and only recovery feasibility was associated with CH identification. These results point to some potential problems in the recovery planning process as currently implemented under SARA, and inform recommendations as to how these might be addressed.
2

Disruptions, recovery strategies and the pharmaceutical supply chain; empirical evidence from first tier customers in the United Kingdom

Yaroson, Emilia V., Breen, Liz, Matthias, Olga January 2017 (has links)
yes / Purpose: The aim of this research therefore is to explore the causes of drug shortages within the pharmaceutical supply chain and assess the adopted mitigation strategies. Research Approach: The study is carried out from an inductive perspective where we seek to understand the phenomenon by a detailed review of extant literature followed by a series of semi-structured interviews with first tier consumers within a case study framework. The respondents were chosen using purposive sampling as those best to comment on the phenomenon under scrutiny. Data was analysed using thematic analysis, where a dual focus was adopted; 1) the preliminary focus was on the identification of system themes (where the system was impacted and the responds e.g. complexity, disruptions and product alternatives) and 2) the secondary focus was the impact on the patient as system recipient and product user (where themes such as stress, anxiety, and adverse drug reactions emerged). Findings and Originality: The analysis show that drug shortages within the pharmaceutical supply chain in the UK occur as a result of stringent regulatory frameworks, faults in the manufacturing processes, lack of Active Pharmaceutical Ingredients, monopolistic wholesaler markets; lack of information dissemination, offshore trading and price manipulations for profit. The impact on the consumers is reported to be extensive and can endure long after the disruptive event occurs. The findings indicate that existing recovery strategies are however cumbersome, add complexity to the supply chain and in extreme cases facilitate the infiltration of counterfeits. The study is innovative as it explores disruptive events and associated recovery strategies which have not been adequately addressed in supply chain management studies to date. Research Impact: This research contributes to existing literature by extending discussions on supply chain disruptions within a dynamic supply chain whilst focusing on product service supply chain recovery strategies and mechanisms. Practical Impact: This study provides Operations/Supply Chain Managers and Pharmaceutical companies and professionals with strategies that can be adopted can adopt in reducing and recovering in a more resilient manner to disruptive events. This thus presents the bedrock for resilient practice and systems design and development, thus reducing system vulnerability and ultimately leading to improved product availability and patient care.
3

Strategier för digital klagomålshantering : En kvalitativ studie av fem utvalda hotell med höga kundbetyg / Strategies for Digital Complaint Management : A Qualitative Study of Five Selected Hotels with High Customer Ratings

Hultqvist, Martina, Carlsson, Matilda January 2017 (has links)
As more hotels are established and that competition in turn increases, it becomes increasingly important to offer a good service to attract customers. If the hotels do not satisfy the guest they may complain. With the Internet's advancement, new approaches were established for dissatisfied guests to raise their complaints and, in other words, the criticism does no longer reach only family and friends. The study aims to create an understanding of how the hotel's complaint management works on the internet. This has been examined by answering the following research questions: • What strategies are used in digital complaint management in social networks? • How does complaint management affect Word of Mouth? To answer the research questions a qualitative approach with five semi-structured interviews and a non-participation observation has been conducted. The study indicates that communication has become more digital, but that personal contact is still more important. The conclusions that can be drawn are that the strategies used in digital complaint management are to respond quickly, to be understanding, to apologize to some extent, use a clear and well-formulated language, consider every word, take a direct dialogue from public to private and compensate the guest if necessary. If the strategies are taken into account in digital complaint management the work towards a satisfied guest will be simplified. A general conclusion drawn in the study is that the formulated strategies are important to work with to increase customer satisfaction and to successfully reverse the guest before spreading negative WOM or e-WOM. It has also been found in the present study that traditional WOM still has a greater impact than e-WOM, despite the fact that e-WOM reaches a larger audience. / I takt med att allt fler hotell etableras och att konkurrensen i sin tur ökar blir det viktigare för hotell att kunna erbjuda en god service för att locka till sig kunder. Lyckas hotellen inte tillfredsställa gästen kan de komma att klaga. Med internets framfart grundades nya tillvägagångssätt för missnöjda gäster att föra fram sina klagomål och med andra ord når kritiken inte längre bara bekantskapskretsen. Föreliggande studie ämnar att skapa en förståelse kring hur hotellens arbete med klagomålshantering fungerar på internet. Detta har undersökts genom att besvara följande forskningsfrågor: • Vilka strategier används vid digital klagomålshantering i sociala nätverk? • På vilket sätt påverkas Word of Mouth av klagomålshanteringen? För att besvara forskningsfrågorna har en kvalitativ ansats med fem semistrukturerade intervjuer samt en icke-deltagande observation genomförts. De slutsatser som dras i studien är att allt mer kommunikation sker via det digitala, men att den personliga kontakten fortfarande är viktigare. Studien visade även att strategier som används vid digital klagomålshantering är att svara snabbt, vara förstående, be om ursäkt i viss mån, använda ett tydligt och välformulerat språk, överväga vad man säger, ta en direkt dialog från det offentliga till det privata samt kompensera gästen vid behov. Om strategierna tas i beaktande vid digital klagomålshantering kommer arbetet mot en nöjd gäst att underlättas. En generell slutsats som dras i studien är att de formulerade strategierna är viktiga att arbeta med för att öka kundnöjdheten och för att lyckas vända gästen innan den sprider negativ WOM eller e-WOM. Det har också framkommit i föreliggande studie att traditionell WOM fortfarande har en större påverkan än e-WOM trots att e-WOM når en större publik.
4

Integrated Reservoir Characterization and Simulation Studies in Stripper Oil and Gas Fields

Wang, Jianwei 14 January 2010 (has links)
The demand for oil and gas is increasing yearly, whereas proven oil and gas reserves are being depleted. The potential of stripper oil and gas fields to supplement the national energy supply is large. In 2006, stripper wells accounted for 15% and 8% of US oil and gas production, respectively. With increasing energy demand and current high oil and gas prices, integrated reservoir studies, secondary and tertiary recovery methods, and infill drilling are becoming more common as operators strive to increase recovery from stripper oil and gas fields. The primary objective of this research was to support optimized production of oil and gas from stripper well fields by evaluating one stripper gas field and one stripper oil field. For the stripper gas field, I integrated geologic and engineering data to build a detailed reservoir characterization model of the Second White Specks (SSPK) reservoir in Garden Plains field, Alberta, Canada. The objectives of this model were to provide insights to controls on gas production and to validate a simulation-based method of infill drilling assessment. SSPK was subdivided into Units A ? D using well-log facies. Units A and B are the main producing units. Unit A has better reservoir quality and lateral continuity than Unit B. Gas production is related primarily to porosity-netthickness product and permeability and secondarily to structural position, minor structural features, and initial reservoir pressure. For the stripper oil field, I evaluated the Green River formation in the Wells Draw area of Monument Butte field, Utah, to determine interwell connectivity and to assess optimal recovery strategies. A 3D geostatistical model was built, and geological realizations were ranked using production history matching with streamline simulation. Interwell connectivity was demonstrated for only major sands and it increases as well spacing decreases. Overall connectivity is low for the 22 reservoir zones in the study area. A water-flood-only strategy provides more oil recovery than a primary-then-waterflood strategy over the life of the field. For new development areas, water flooding or converting producers to injectors should start within 6 months of initial production. Infill drilling may effectively produce unswept oil and double oil recovery. CO2 injection is much more efficient than N2 and CH4 injection. Water-alternating-CO2 injection is superior to continuous CO2 injection in oil recovery. The results of this study can be used to optimize production from Garden Plains and Monument Butte fields. Moreover, these results should be applicable to similar stripper gas and oil field fields. Together, the two studies demonstrate the utility of integrated reservoir studies (from geology to engineering) for improving oil and gas recovery.
5

Varumärkesvård i tider av kris : En fallstudie om återhämtning till följd av ett produktfel / Brand Management in times of crisis : a case study of recovery following a product failure

Karlsson, Daniel January 2013 (has links)
This study is about how a swedish brand within the food industry that experiences a crisis following a product failure. It focuses on three areas following the crisis and these are crisis management, recovery strategies and brand management. This study seeks to explain how these areas interact in relation to massive exposure to mass media and how they interact restore the brand's potential loss of reputation. This study was conducted as a case study with a deductive and qualitative approach. The data gathered to this study was mainly based on newspaper articles and complemented with semi-structured interviews with twelve local retailers of the brand. / BakgrundDagens moderna samhället präglas av snabba informationsutbyten vilket medför ett ständigt behov av att vara informerad. Detta ökar nivån för stress och risken för att felaktigheter uppstår blir större. Att flera större företag under senare år drabbats av felaktigheter som lett till en större uppmärksamhet genom olika informationskanaler anses vara en följd av det ökade informationsutbytet. När information om ett företags felaktigheter sprids kan detta skada företagets varumärke, något som kan bli förödande för företagets fortsatta existens. Som en följd av detta uppstår ett behov av att vårda varumärket genom att inleda en återhämtningsprocess samt att hantera den uppkomna situationen med stark exponering mot informationskanaler.SyfteStudien syftar till att beskriva återhämtningsprocessen hos en svensk livsmedelsproducent som drabbats av ett produktfel som kan skada dess varumärke.MetodDenna studie har genomförts som en fallstudie med en deduktiv och kvalitativ ansats. Data är insamlat främst från kanaler för informationsspridning, i detta fall större nyhetstidningar, samt genom semi-strukturerade intervjuer med tolv lokala återförsäljare av fallföretagets produkter.SlutsatsFörfattaren anser att den större mediala exponering som fallföretaget gick igenom till följd av ett produktfel snabbt visade på att fallföretaget inte själva kunde beskyllas för det inträffade felet. Fallföretaget har konsekvent genom perioden av den mediala exponeringen tillämpat en öppenhet och transparens gentemot medierna, detta är något som studien anser bör verka gynnsamt för fallföretaget då det genom den ökade transparensen givits en psykologisk kompensation till konsumenter då dessa kan hålla sig informerade om vad som hände samt följa hur företaget arbetar för att åtgärda problemet. Studien kan inte kunnat påvisa att detta fall av förhöjd exponering mot medierna har påverkat konsumenters köpvanor nämnvärt.
6

Återhämtningsprocessen hos en svensk livsmedelsproducent efter ett allvarligt produktfel : En studie av Findus hantering av ”Hästköttsskandalen” under våren 2013 / The recovery process of a Swedish producer of food after a serious product defect : A study of Findus handling of "Horse meat scandal" in the spring of 2013

Grujicic, Misel, Madsen, Anna January 2014 (has links)
This study deals with a Swedish company in a food industry that got affected by product failure, which led to consumer trust crisis followed by media and was needed to be managed. Situation had a negative impact on company’s trademark, which acquired long recovery work by the company. Study is following a case example of Findus problems with having horse meat in their meat product that was supposed to contain beef meat. Study aims to research how the company dealt with situation, through crisis communication and recovery strategies. This study has conducted two content analyses, one for traditional media and one for blogs (social media channel), one participating observation at Findus production facilities and also conducted one qualitative interview with Findus. The study has been conducted with a slightly deductive approach and is a qualitative study in a constructionist way. / BakgrundSvensk livsmedelsindustri är känd för att utge sig att vara kvalitetsmedveten och mån om konsumenternas intressen, men drabbades under februari månaden 2013 av ett produktfel orsakat av det internationella matfusket. Den sjunde februari blev det allmänt känt att frysta produkter som skulle innehålla nötkött, egentligen innehöll hästkött. Situationen väckte stor uppmärksamhet som resulterade i en mediastorm, med många skandalrubriker och med matproducenten Findus i fokus. Produktfelet och medföljande mediastormen har lett till stora bekymmer hos konsumenter, som uttryckte sitt missnöje genom en negativ opinionsbildning i diverse sociala medier. Findus fick då handskas med opinionen från både traditionell media och sociala mediekanaler. Det starka varumärket blev således hårt utsatt från flera håll och företaget stod inför krävande uppgift med att hantera krisen orsakad av produktfelet. Därpå skulle ett återhämtningsarbete genomföras, med målet att minimera de skadliga effekterna, samt att i längden återhämta det starka varumärkets anseende och konsumenternas förtroende.SyfteStudien syftar till att studera hur en känd svensk matproducent med starkt varumärke hanterar en förtroendekris och genomför återhämtningsarbete till följd av ett produktfel som fångats upp av media.MetodDenna studie har genomförts med en kvalitativ metod med fallstudie som forskningsdesign, av typen intrinsikal. Ansatsen har varit främst deduktiv med vissa induktiva inslag. Studien har använt en positivistisk stil samt tar avstamp ur ett konstruktivistiskt synsätt. Empiri har insamlats med hjälp av grundad teori genom databaserna ”Newsline” och ”bloggportalen.se”, en kvalitativ intervju och en deltagande observation.SlutsatsNär produktfelet uppstått, hade Findus insett att situationen kan få proportioner av en kris och därefter sammankallade en krisgrupp som skulle hantera frågan både internt och externt. Företaget lyckades dock inte med att komma ut i medier på egen hand, utan blev uppsökt av medierna, som hade negativa påföljder där företaget fick handskas med större kris än vad den egentligen borde ha varit. Situationen räddades genom att företaget så småningom tillhandahöll adekvata förklaringar och tog ansvaret för det uppstådda felet, samt att högst uppsatta medarbetare har varit aktiva med uttalanden i traditionella medier. Företaget hade dock lägre aktivitet i sociala medier, vilket var en miss. Återhämtningsarbete hade som mål att upparbeta kundrelationer och detta har åstadkommits bra genom kampanjen ’Välkommen till Bjuv’, som genomsyrrades av transparens och bidrog till att förtroendet för varumärket ökat. Hanteringen av krisen har visat på att det råder ett starkt psyke inom företaget. Slutligen har Findus utvärderat resultatet av vidtagna åtgärder och dragit lärdomar av återhämtningserfarenhet. Trots de inledande felen, har företaget sammanfattningsvis kommit ur krisen med ännu starkare varumärke, främst tack vare väl genomfört återhämtningsarbete.
7

Delkropp- eller helkroppsarbete som återhämtningsstrategi efter upprepade högintensiva arbetsbelastningar på stakergometer hos svenska elitlängdskidåkare. : En kvantitativ studie om återhämtningsstrategier

Tynell, Rikard January 2018 (has links)
Syfte: Studiens syfte var att undersöka skillnaden mellan två olika återhämtningsstrategier, delkroppsarbete (cykelergometer) och helkroppsarbete (rullskidor), avseende effektutveckling vid upprepade högintensiva arbeten på stakergometer. Vidare syftar studien till att undersöka om hjärtfrekvensen och blodlaktatkoncentrationen skiljer sig åt mellan återhämtningsstrategierna. Metod: Sju elitaktiva manliga skidåkare på nationell nivå rekryterades till studien där en crossovermetod tillämpades. En prolog och tre heat med tre minuter högintensivt arbete genomfördes under varje prestationstillfälle. Återhämtningsstrategierna genomfördes med 16 min arbete på en arbetsbelastning vid ≈ 55% av VO2max. De testvariabler som samlades in var laktatkoncentration, effektutveckling samt hjärtfrekvens. Resultat: En signifikant lägre laktatkoncentration påvisades efter helkroppsarbete som återhämtningsstrategi. Dock kunde ingen skillnad mellan strategierna påvisas avseende effektutveckling under heaten. Det kunde heller inte påvisas någon skillnad i hjärtfrekvens före eller under heaten. Slutsatser: Ingen utav de undersökta återhämtningsstrategierna kan rekommenderas framför den andra avseende att optimera sprintprestationsförmågan i längdskidåkning. Däremot visade det sig att helkroppsarbete medförde en lägre blodlaktatkoncentration inför nästkommande heat jämfört mot delkroppsarbete som återhämtningsstrategi. / Purpose: The purpose of the study was to investigate the difference between two recovery strategies, lower-body work (cycle) and whole-body work (roller skiing), regarding to power development in repeated maximum workout on double-poling ergometer. Moreover, the study also aims to investigating whether the heart rate and the blood-lactate concentration differ between the recovery strategies. Method: Seven elite-active male skiers at national level were recruited to the study where a crossover method was applied. A prologue and three heats with three minutes of high-intensity work were performed during each performance. Recovery strategies were carried out with 16 min work at a workload for ≈ 55% of VO2max. The collected test variables in this study were lactate concentration, effect development, and heart rate. Results: A significant difference was found in the lactate concentration after whole-body work as a recovery strategy. However, there was no difference between the strategies in power development during the heats. Furthermore, no difference in heartrates was detected before or during the heats. Conclusions: None of the investigated recovery strategies can be recommended above the other in order to optimize the sprint performance in cross-country skiing. However, whole-body work resulted in a lower blood-lactate concentration prior to next heat compared to lower-body work as recovery strategy.
8

Oväntad pool i källaren - Vad gör vi nu? : En fallstudie om en (o)lyckad kommunikativ återhämtningsprocess efter översvämningen i Gävle / An unexpected pool in the basement - what will we do now? : A case study about an (un)successful communicative recovery process after the flooding in Gävle

Sundström, Hanna, Franzén, Ellen January 2022 (has links)
Återhämtningsprocessen efter naturkatastrofer är en ny process i Sverige som få studier studerat. Teorin om den kommunikativa planeringen innebär att kommunikationen och samverkan är väsentlig för att lyckas med en planering utan dispyter och argument. Syftet är att analysera hur den kommunikativa planeringen är en del av återhämtningsprocessen efter översvämningen i Gävle 2021. Två frågeställningar har använts; på vilket sätt har kommunkoncernen och medborgarna i Gävle implementerat återhämtningsstrategier samt hur upplevs samverkan vid återhämtningsprocessen fungera mellan aktörerna.   Studien tar en explorativ ansats och kvalitativa intervjuer har genomförts med aktörer i Gävle. Det framgår att kommunkoncernen samverkar, man att medborgarna inte är inblandade vid återhämtningsprocessen utöver återhämtningen av sina hem. Avsaknaden av att vara inblandade har lett till missnöjen, vilket kan lösas genom förtydliganden och information om medborgarnas roller och vad som förväntas av dem. Därmed är slutsatsen att den kommunikativa planeringen delvis är en del av återhämtningsprocessen. / Few have studied the recovery after natural disasters in Sweden. The theory of communicative planning is about how communication and cooperation can minimize disputes and arguments during a process. The aim is to analyze how communicative planning is part of the recovery after the flooding in Gävle 2021. Two questions have been used; how has the municipal group and the citizens of Gävle implemented recovery strategies and how has the collaboration between the actors in the recovery process worked.   The study takes an exploratory approach and qualitative interviews have been made with actors in Gävle. The results show the municipality collaborates; however, the citizens are not part of the recovery more than to rebuild their homes. The lack of participation has led to dissatisfaction, which can be solved through clarifications and information about citizens' roles and expectations. Therefore, the conclusion is that the recovery process does not fully follow the theory.
9

Job characteristics, work-nonwork interference and the role of recovery strategies among employees in a tertiary institution / Jani Oosthuizen

January 2011 (has links)
The tertiary education environment has become known for its stressful working conditions. Factors such as high work demands (i.e. work overload, excessive time demands and work pressure) and insufficient resources (i.e. limited developmental possibilities, poor performance feedback, lack of support, etc.) all contribute to these stressful circumstances. As a result, these circumstances can cause employees to experience negative interferences between their work and nonwork roles. In addition, employees do not have adequate time to invest in their nonwork domains, hence nonwork roles are neglected (such as being a parent, being a spouse, spending time on domestic activities and spending time on religious/spiritual activities). To decrease these negative interferences, it is important for employees to recover from strains that were activated at work. The objectives of this study were to determine 1) which demands and resources significantly predicted work-nonwork interference among employees working in a tertiary education institution; and 2) which recovery strategies were significant in dealing with high levels of work-nonwork interference caused by high demands and a lack of resources. A random sample of 366 married parents was taken from a tertiary education institution in the North-West Province. A list was obtained of all the married parents of the institution. All of these employees were given the choice to participate in the research. A measuring battery measuring job demands (i.e. work pressure, emotional demands and cognitive demands), job resources (i.e. autonomy, social support and developmental possibilities), work-nonwork interference (i.e. work-parent, work-spouse, work-domestic and work-religion/spirituality) and recovery strategies (psychological detachment, relaxation, mastery and control) respectively was utilised in this study. Descriptive and inferential statistics, Cronbach alpha coefficients, Pearson product-moment correlations and stepwise multiple regression, using the enter method, were used to analyse the data. The results indicate that work pressure and emotional demands significantly predict interference between all four nonwork roles. Additionally, autonomy and developmental possibilities significantly predicted work-parent and work-religion/spirituality interference respectively. Furthermore, all of the recovery strategies decreased specific worknonwork interference. Psychological detachment decreased the interference between the workspouse relationship and the work-religion/spirituality relationship. Relaxation predicted the decrease of interference between the following relationships: work-parent, work-spouse, and work-domestic. Mastery and control only significantly predicted the decrease of interference between the work-parent relationship and between the work-domestic activities respectively. Various recommendations were made for tertiary education institutions as well as for future research. Tertiary education institutions should manage high job demands by examining employees’ workload and job descriptions. Managers could possibly diminish work pressure and emotional demands by means of courses/workshops pertaining to self-management, time and organisational skills, emotional intelligence and/or coping with emotions. Tertiary education institutions should also focus on supporting employees who experience work-nonwork interferences and manage it effectively. In addition, the awareness of recovery and various recovery strategies should be promoted. Recommendations for future research include expanding the research to other occupational groups, longitudinal research designs, obtaining various opinions and perspectives of individuals also involved in the work-nonwork dyad and the study of the positive interaction between the work and nonwork roles. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2011
10

Job characteristics, work-nonwork interference and the role of recovery strategies among employees in a tertiary institution / Jani Oosthuizen

January 2011 (has links)
The tertiary education environment has become known for its stressful working conditions. Factors such as high work demands (i.e. work overload, excessive time demands and work pressure) and insufficient resources (i.e. limited developmental possibilities, poor performance feedback, lack of support, etc.) all contribute to these stressful circumstances. As a result, these circumstances can cause employees to experience negative interferences between their work and nonwork roles. In addition, employees do not have adequate time to invest in their nonwork domains, hence nonwork roles are neglected (such as being a parent, being a spouse, spending time on domestic activities and spending time on religious/spiritual activities). To decrease these negative interferences, it is important for employees to recover from strains that were activated at work. The objectives of this study were to determine 1) which demands and resources significantly predicted work-nonwork interference among employees working in a tertiary education institution; and 2) which recovery strategies were significant in dealing with high levels of work-nonwork interference caused by high demands and a lack of resources. A random sample of 366 married parents was taken from a tertiary education institution in the North-West Province. A list was obtained of all the married parents of the institution. All of these employees were given the choice to participate in the research. A measuring battery measuring job demands (i.e. work pressure, emotional demands and cognitive demands), job resources (i.e. autonomy, social support and developmental possibilities), work-nonwork interference (i.e. work-parent, work-spouse, work-domestic and work-religion/spirituality) and recovery strategies (psychological detachment, relaxation, mastery and control) respectively was utilised in this study. Descriptive and inferential statistics, Cronbach alpha coefficients, Pearson product-moment correlations and stepwise multiple regression, using the enter method, were used to analyse the data. The results indicate that work pressure and emotional demands significantly predict interference between all four nonwork roles. Additionally, autonomy and developmental possibilities significantly predicted work-parent and work-religion/spirituality interference respectively. Furthermore, all of the recovery strategies decreased specific worknonwork interference. Psychological detachment decreased the interference between the workspouse relationship and the work-religion/spirituality relationship. Relaxation predicted the decrease of interference between the following relationships: work-parent, work-spouse, and work-domestic. Mastery and control only significantly predicted the decrease of interference between the work-parent relationship and between the work-domestic activities respectively. Various recommendations were made for tertiary education institutions as well as for future research. Tertiary education institutions should manage high job demands by examining employees’ workload and job descriptions. Managers could possibly diminish work pressure and emotional demands by means of courses/workshops pertaining to self-management, time and organisational skills, emotional intelligence and/or coping with emotions. Tertiary education institutions should also focus on supporting employees who experience work-nonwork interferences and manage it effectively. In addition, the awareness of recovery and various recovery strategies should be promoted. Recommendations for future research include expanding the research to other occupational groups, longitudinal research designs, obtaining various opinions and perspectives of individuals also involved in the work-nonwork dyad and the study of the positive interaction between the work and nonwork roles. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2011

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