M.A. Faculty of Humanities, University of the Witwatersrand, 2011 / This research report documents diverse impressions and experiences, of and about the South African music industry in general and Moshito Music Conference and Exhibition in particular. Foregrounding the perspectives of black South African entrepreneurs that operate and own small businesses, the research enunciates how Moshito has come to embody an expression of the transition to democracy. Within a broader political, cultural and industrial context, the report captures anecdotes, observations and interviews with key interviewees and decision makers linked to Moshito, in addition to its dialogue with the interconnectedness of various social theories and concepts, and their relationship with industrial and government policy. Necessarily the research also engages literature concerned with cultural industries, music industry and development discourses.

O objetivo deste estudo consistiu-se em analisar os fatores influentes no comportamento de compra industrial, na situação de decisão de crédito bancário em pequenas empresas. Para tanto, foram entregues questionários a doze empresas da indústria gráfica, selecionadas pelo número de empregados (de 20 a 100 - pequenas indústrias, segundo o critério do IBGE), localizadas no Distrito Federal e associadas ao sindicato da categoria. De acordo com resultados obtidos por meio do levantamento de campo, as conclusões desta pesquisa puderam ser exploradas tendo-se como base três pontos principais: a) os resultados relativos aos fatores influentes no comportamento do consumidor industrial, tais como os referentes a importância da localização geográfica do fornecedor, dos seus recursos tecnológicos e da redução, pelos compradores, dos riscos percebidos nas decisões de compras, dentre outros que mostraram-se condizentes com as pressuposições do modelo de comportamento do mercado industrial adotado; b) a discussão relativa à situação de decisão de crédito bancário, baseado na literatura pesquisada. De acordo com os resultados, puderam-se detalhar os aspectos relativos aos atributos dos bancos e do crédito, destacando-se, dentre outros, a importância da imagem da instituição financeira, da qualidade do gerente de contas e do custo dos empréstimos e financiamentos; c) as especificidades da pequena empresa, que puderam ser visualizadas nos resultados da pesquisa de campo como, por exemplo, a estratégia intuitiva e pouco formalizada, a situação extra-organizacional incontrolável e a racionalidade político-econômico-familiar do pequeno empresário. / The objective of this study was to analyze the factors that can be able to influence the industrial buying behavior vis-à-vis the credit decision process in small enterprises. In order to achieve the objective, we delivered questionnaires to twelve enterprises located at the printing industry. These twelve enterprises were selected taking in consideration the number of employees from de IBGE criteria (20 to 100 employees are considered small enterprises). All of them are located in Brasília Region (Distrito Federal) and are members of the sector syndicate. According to the survey results, the conclusions of this research can be considered taking in consideration three main points: a) results related to factors that induce the behavior of industrial consumer. In this context, some results such as the importance of geographical localization and its technological resources and the importance of buyers\' perception about decreasing in risks when facing buying decision, among others results, were realized in agreement with the presuppositions of the industrial market behavior model; b) the discussion related to the situation of banking credit decision, based in the literature researched and, according to the results, we could describe, in detail, the aspects related to the attributes of banks and credit. In addition, we can emphasize the importance of financial institutions image, the quality of bank account manager and the cost of loans; c) the small enterprises features could be shown in the survey results, for example: the strategies are intuitive and non-formal; the extra-organizational factors are uncontrollable and the business rationality follows the feeling of the small entrepreneur, among other elements.

Made available in DSpace on 2015-04-22T22:10:39Z (GMT). No. of bitstreams: 1 samia.pdf: 3884728 bytes, checksum: 93b11297950b22fb22a079f2d478aad5 (MD5) Previous issue date: 2011-01-11 / The objective of this dissertation was to analyze the financing of training and technical support provided to micro and small enterprises of the secondary sector of the city of Manaus and its results in the production process. As for the methodology involved a literature search, a case study and documentary research, conducted in AFEAM and SEBRAE/AM. Present were also three cases relating to funding and technical training: MSEs Pipolico, Dexy e-Automation and Springs House. Among the survey results may be noted that the AFEAM has played an important role and developed a dynamic process with MSEs of Manaus, waging funding to support empowerment, sustainability and expansion of industrial activity, benefiting 23 000 micro, small, medium and large businesses in the amount of $ 154 million, generating or maintaining 76,000 jobs, reaching, in June 2010, marks an unprecedented 100,000 transactions across the state. Since the work done by SEBRAE/AM show results that directly influence the economic growth of the secondary sector through the training of business management and staff of enterprises, as well as increased productivity, improved quality of care, among other competitive advantages which have been enhanced through training courses, participation in events that guide small business people to knowledge and improvement of business management. / O objetivo geral dessa dissertação foi analisar os financiamentos e o suporte técnico de capacitação concedidos às micro e pequenas empresas do setor secundário da cidade de Manaus e seus resultados no processo produtivo. Quanto à metodologia contempla uma pesquisa bibliográfica, um estudo de caso e uma pesquisa documental, realizada na AFEAM e no SEBRAE/AM. Apresentam-se ainda três cases referentes aos financiamentos e à capacitação técnica: MPEs Pipolico, Dexy-í Automação e Casa das Molas. Dentre os resultados da pesquisa, pode-se destacar que, a AFEAM tem desempenhado um importante papel e desenvolvido um processo dinâmico com as MPEs de Manaus, empreendendo financiamentos para dar suporte ao fortalecimento, sustentabilidade e expansão da atividade industrial, beneficiando 23 mil micro, pequenos, médios e grandes empresários no valor de R$ 154 milhões, gerando e/ou mantendo 76 mil empregos, tendo alcançado, em junho de 2010, a marca inédita de 100 mil operações realizadas em todo o estado. Já os trabalhos desenvolvidos pelo SEBRAE/AM apresentam resultados que influenciam diretamente no crescimento econômico do setor secundário, através da capacitação de gestão dos negócios e dos colaboradores das empresas, bem como o aumento da produtividade, melhoria na qualidade do atendimento, dentre outras vantagens competitivas, que foram aperfeiçoadas através de cursos, treinamentos, participação em eventos que orientam o microempresário para o conhecimento e aperfeiçoamento da gestão empresarial.

Thesis (MBA.) -- University of Limpopo, 2015 / This report focused on investigating the awareness and utilisation of government programme for development and support of SMMEs. The study acknowledges the fact that youth participation in entrepreneurial activities can reduce the high number of unemployment in the country and can contribute in the economy of especially rural areas. This was a qualitative study conducted in Mankweng area in Limpopo and the focus group was the youth who have post-matric qualifications. The sample consisted of fifteen graduates, of ages 25 to 35, who were not working and actively looking for employment. Male participants in the study formed 33 per cent, while the female participants were at 67 per cent. The main findings were that only a few of the participants were aware of the available government support programmes. Of those that were aware, many were unsure about how to access these programmes while others did not even think about starting their own businesses. The study recommends that these programmes ought to be accessible to the local government and should form part of the developmental programme of municipalities to ensure greater awareness and utilisation; and that youth need to be encouraged to start thinking more about starting their own businesses as an alternative to formal employment

<p>The main purpose of this study was to investigate which enter- and exit barriers that exist on the banking market for small enterprises located within the region of Gotland. The reason was to examine and identify which barriers that could affect the mobility among small enterprise bank customers on the bank market. To identify the barriers, the study was carried out partly by a quantitative survey with 33 small business owners respondents located at three different concentrated small enterprise areas within the region of Gotland. And partly by qualitative interviews that were conducted with two employees at Länsförsäkringar Gotland Bank.The result indicated that the enter barrier mostly depended on the aspect that business owners of small enterprises believed that bank switching were complicated. The business owners did also consider bank switching as time demanding. These two aspects created a kind of behavior loyalty towards the business owners present bank regardless if they are satisfied or truly loyal. Therefore according to us the banks should focus of removing the business owners thought of complication. The exit barrier we believe banks on Gotland should contemplate to preserve their current customers is satisfaction and relation which creates a loyalty towards the bank.The main purpose of this study was to investigate which enter- and exit barriers that exist on the banking market for small enterprises located within the region of Gotland. The reason was to examine and identify which barriers that could affect the mobility among small enterprise bank customers on the bank market. To identify the barriers, the study was carried out partly by a quantitative survey with 33 small business owners respondents located at three different concentrated small enterprise areas within the region of Gotland. And partly by qualitative interviews that were conducted with two employees at Länsförsäkringar Gotland Bank.The result indicated that the enter barrier mostly depended on the aspect that business owners of small enterprises believed that bank switching were complicated. The business owners did also consider bank switching as time demanding. These two aspects created a kind of behavior loyalty towards the business owners present bank regardless if they are satisfied or truly loyal. Therefore according to us the banks should focus of removing the business owners thought of complication. The exit barrier we believe banks on Gotland should contemplate to preserve their current customers is satisfaction and relation which creates a loyalty towards the bank.</p> / <p>Problemet vi undersökte var vilka barriärer banker kan utnyttja för att öka tillflödet av nya småföretagskunder men samtidigt behålla befintliga småföretagskunder. Syftet med studien har varit att urskilja vilka inträdes- och utträdesbarriärer som existerar för småföretagare på gotländska bankmarknaden. En enkätundersökning genomfördes som innehöll både slutna och öppna frågor. Intervjuer genomfördes med anställda på Länsförsäkringar Gotland med avsikt att undersöka en banks perspektiv avseende existerande barriärer. Den teoretiska referensramen baseras på befintliga teorier som behandlar finansiella och icke- finansiella barriärer där de icke- finansiella baserades på faktorerna; kundnöjdhet, kundrelation och kundlojalitet. Utifrån den teoretiska ramen och det empiriska materialet genomfördes en analys.Analysen visade att de existerande inträdesbarriärerna främst beror på uppfattningen bland småföretagsbankkunder att bankbyten är komplicerade. Tillsammans med att gotländska småföretagare anser att det är tidskrävande att genomföra ett bankbyte renderar i en beteendelojalitet vilket baseras på att småföretagare stannar kvar hos deras nuvarande bank oavsett omfattning av nöjdhet och lojalitet. Den identifierade inträdesbarriären borde åtgärdas då den hindrar småföretagarna att utvärdera andra bankaktörer.Priset lokaliserades som viktigt bland de undersökta gotländska småföretagarna, både för att attrahera och behålla bankens småföretagskunder. Utträdesbarriärer som vi anser banker ska fokusera på för behållandet av befintliga småföretagskunder är kundnöjdhet och kundrelation, vilka båda resulterar i kundlojalitet.Problemet vi undersökte var vilka barriärer banker kan utnyttja för att öka tillflödet av nya småföretagskunder men samtidigt behålla befintliga småföretagskunder. Syftet med studien har varit att urskilja vilka inträdes- och utträdesbarriärer som existerar för småföretagare på gotländska bankmarknaden. En enkätundersökning genomfördes som innehöll både slutna och öppna frågor. Intervjuer genomfördes med anställda på Länsförsäkringar Gotland med avsikt att undersöka en banks perspektiv avseende existerande barriärer. Den teoretiska referensramen baseras på befintliga teorier som behandlar finansiella och icke- finansiella barriärer där de icke- finansiella baserades på faktorerna; kundnöjdhet, kundrelation och kundlojalitet. Utifrån den teoretiska ramen och det empiriska materialet genomfördes en analys.Analysen visade att de existerande inträdesbarriärerna främst beror på uppfattningen bland småföretagsbankkunder att bankbyten är komplicerade. Tillsammans med att gotländska småföretagare anser att det är tidskrävande att genomföra ett bankbyte renderar i en beteendelojalitet vilket baseras på att småföretagare stannar kvar hos deras nuvarande bank oavsett omfattning av nöjdhet och lojalitet. Den identifierade inträdesbarriären borde åtgärdas då den hindrar småföretagarna att utvärdera andra bankaktörer.Priset lokaliserades som viktigt bland de undersökta gotländska småföretagarna, både för att attrahera och behålla bankens småföretagskunder. Utträdesbarriärer som vi anser banker ska fokusera på för behållandet av befintliga småföretagskunder är kundnöjdhet och kundrelation, vilka båda resulterar i kundlojalitet.</p>

Syfte: Syftet med denna studie är att belysa i vilken omfattning medveten verksamhetsstyrning bedrivs i det mindre företaget. Under våra studier har vi läst mycket om olika styrmetoder och filosofier. Dessa är ofta i litteraturen beskrivna utifrån de större företagens synvinkel men sällan står det något beskrivet om hur det fungerar i de mindre företagen. Våra forskningsfrågor är: Hur kan verksamhetsstyrningen se ut i ett mindre företag? Använder de sig av medvetet valda metoder eller filosofier i sitt arbete med att styra det mindre företaget? Vilka olika metoder och filosofier skulle kunna hjälpa till att förbättra verksamhetsstyrningen? Metod: Vi har antagit ett aktörssynsätt och har anslutit oss till den hermeneutiska traditionen. Vi har gjort en fallstudie på ett mindre företag där vi utförde sex stycken kvalitativa intervjuer. Även sekundärdata såsom litteratur och tidigare forskning om ämnet har studerats. Denna information har sedan behandlats och analyserats och detta har mynnat ut i slutsatser. Resultat &amp; slutsats: Vi ser att traditionella metoder är vanligt förekommande i det mindre företaget och att det är ett medvetet val från ledaren, men att det kan finnas flera olika orsaker till detta. Vi anser att det mindre företaget skulle gynnas av att arbeta med moderna metoder som till exempel den strategiska kartan och kvalitetsstyrning. Förslag till fortsatt forskning: Vad händer med verksamhetsstyrningen i ett mindre företag vid ett generationsbyte? Vad händer med verksamhetsstyrningen när ett mindre företag växer? På vilket/vilka sätt har mindre företag som lyckats växa förändrat sin verksamhetsstyrning? Finns det några gemensamma nämnare? Uppsatsens bidrag: Det bidrag som uppsatsen gett är att vi har belyst hur verksamhetsstyrning kan se ut i ett mindre företag, för att öka medvetenheten om detta. Vi har även gett förslag på metoder som skulle kunna förbättra det mindre företagets styrning av verksamheten. Nyckelord: Mindre företag, verksamhetsstyrning, strategi, kundfokus, processer, kvalitetsarbete / Aim: The aim of this study is to highlight to which extent management control is conducted in smaller enterprises. During our studies we have read a great amount about different control methods and philosophies. These are often described in literature by larger enterprises’ point of view but it is rarely described how these work in the small enterprise. Our research questions are: How does management control appear in smaller enterprises? Do they consciously choose methods and philosophies in their work to control the smaller enterprise? Which methods and philosophies could help to improve management control? Method: We have adopted an actor’s view and have committed to the hermeneutic tradition. We have made a case study at a small enterprise where we performed six qualitative interviews. Secondary data such as literature and previous research about the topic has also been studied. This information is processed and analyzed and this has resulted in conclusions. Result &amp; Conclusions: We find that traditional methods are common in smaller enterprises and that this is a choice by the leader, but that there may be different reasons for this. We believe that the small enterprise would benefit from working with modern methods such as the strategy map and quality management. Suggestions for future research: What happens to management control at a generational shift? What happens to management control as a small enterprise grows? In which/what ways have smaller enterprises, who have succeeding in growing, changed their management control? Are there any common denominators? Contribution of the thesis: The contribution of the thesis is that we have highlighted how performance management in a small enterprise can look like, in order to raise awareness of this. We have also given suggestions on methods that may improve management control of the smaller enterprise. Key words: Small enterprise, management control, strategy, customer focus, processes, quality management

The main purpose of this study was to investigate which enter- and exit barriers that exist on the banking market for small enterprises located within the region of Gotland. The reason was to examine and identify which barriers that could affect the mobility among small enterprise bank customers on the bank market. To identify the barriers, the study was carried out partly by a quantitative survey with 33 small business owners respondents located at three different concentrated small enterprise areas within the region of Gotland. And partly by qualitative interviews that were conducted with two employees at Länsförsäkringar Gotland Bank.The result indicated that the enter barrier mostly depended on the aspect that business owners of small enterprises believed that bank switching were complicated. The business owners did also consider bank switching as time demanding. These two aspects created a kind of behavior loyalty towards the business owners present bank regardless if they are satisfied or truly loyal. Therefore according to us the banks should focus of removing the business owners thought of complication. The exit barrier we believe banks on Gotland should contemplate to preserve their current customers is satisfaction and relation which creates a loyalty towards the bank.The main purpose of this study was to investigate which enter- and exit barriers that exist on the banking market for small enterprises located within the region of Gotland. The reason was to examine and identify which barriers that could affect the mobility among small enterprise bank customers on the bank market. To identify the barriers, the study was carried out partly by a quantitative survey with 33 small business owners respondents located at three different concentrated small enterprise areas within the region of Gotland. And partly by qualitative interviews that were conducted with two employees at Länsförsäkringar Gotland Bank.The result indicated that the enter barrier mostly depended on the aspect that business owners of small enterprises believed that bank switching were complicated. The business owners did also consider bank switching as time demanding. These two aspects created a kind of behavior loyalty towards the business owners present bank regardless if they are satisfied or truly loyal. Therefore according to us the banks should focus of removing the business owners thought of complication. The exit barrier we believe banks on Gotland should contemplate to preserve their current customers is satisfaction and relation which creates a loyalty towards the bank. / Problemet vi undersökte var vilka barriärer banker kan utnyttja för att öka tillflödet av nya småföretagskunder men samtidigt behålla befintliga småföretagskunder. Syftet med studien har varit att urskilja vilka inträdes- och utträdesbarriärer som existerar för småföretagare på gotländska bankmarknaden. En enkätundersökning genomfördes som innehöll både slutna och öppna frågor. Intervjuer genomfördes med anställda på Länsförsäkringar Gotland med avsikt att undersöka en banks perspektiv avseende existerande barriärer. Den teoretiska referensramen baseras på befintliga teorier som behandlar finansiella och icke- finansiella barriärer där de icke- finansiella baserades på faktorerna; kundnöjdhet, kundrelation och kundlojalitet. Utifrån den teoretiska ramen och det empiriska materialet genomfördes en analys.Analysen visade att de existerande inträdesbarriärerna främst beror på uppfattningen bland småföretagsbankkunder att bankbyten är komplicerade. Tillsammans med att gotländska småföretagare anser att det är tidskrävande att genomföra ett bankbyte renderar i en beteendelojalitet vilket baseras på att småföretagare stannar kvar hos deras nuvarande bank oavsett omfattning av nöjdhet och lojalitet. Den identifierade inträdesbarriären borde åtgärdas då den hindrar småföretagarna att utvärdera andra bankaktörer.Priset lokaliserades som viktigt bland de undersökta gotländska småföretagarna, både för att attrahera och behålla bankens småföretagskunder. Utträdesbarriärer som vi anser banker ska fokusera på för behållandet av befintliga småföretagskunder är kundnöjdhet och kundrelation, vilka båda resulterar i kundlojalitet.Problemet vi undersökte var vilka barriärer banker kan utnyttja för att öka tillflödet av nya småföretagskunder men samtidigt behålla befintliga småföretagskunder. Syftet med studien har varit att urskilja vilka inträdes- och utträdesbarriärer som existerar för småföretagare på gotländska bankmarknaden. En enkätundersökning genomfördes som innehöll både slutna och öppna frågor. Intervjuer genomfördes med anställda på Länsförsäkringar Gotland med avsikt att undersöka en banks perspektiv avseende existerande barriärer. Den teoretiska referensramen baseras på befintliga teorier som behandlar finansiella och icke- finansiella barriärer där de icke- finansiella baserades på faktorerna; kundnöjdhet, kundrelation och kundlojalitet. Utifrån den teoretiska ramen och det empiriska materialet genomfördes en analys.Analysen visade att de existerande inträdesbarriärerna främst beror på uppfattningen bland småföretagsbankkunder att bankbyten är komplicerade. Tillsammans med att gotländska småföretagare anser att det är tidskrävande att genomföra ett bankbyte renderar i en beteendelojalitet vilket baseras på att småföretagare stannar kvar hos deras nuvarande bank oavsett omfattning av nöjdhet och lojalitet. Den identifierade inträdesbarriären borde åtgärdas då den hindrar småföretagarna att utvärdera andra bankaktörer.Priset lokaliserades som viktigt bland de undersökta gotländska småföretagarna, både för att attrahera och behålla bankens småföretagskunder. Utträdesbarriärer som vi anser banker ska fokusera på för behållandet av befintliga småföretagskunder är kundnöjdhet och kundrelation, vilka båda resulterar i kundlojalitet.

O objetivo deste estudo consistiu-se em analisar os fatores influentes no comportamento de compra industrial, na situação de decisão de crédito bancário em pequenas empresas. Para tanto, foram entregues questionários a doze empresas da indústria gráfica, selecionadas pelo número de empregados (de 20 a 100 - pequenas indústrias, segundo o critério do IBGE), localizadas no Distrito Federal e associadas ao sindicato da categoria. De acordo com resultados obtidos por meio do levantamento de campo, as conclusões desta pesquisa puderam ser exploradas tendo-se como base três pontos principais: a) os resultados relativos aos fatores influentes no comportamento do consumidor industrial, tais como os referentes a importância da localização geográfica do fornecedor, dos seus recursos tecnológicos e da redução, pelos compradores, dos riscos percebidos nas decisões de compras, dentre outros que mostraram-se condizentes com as pressuposições do modelo de comportamento do mercado industrial adotado; b) a discussão relativa à situação de decisão de crédito bancário, baseado na literatura pesquisada. De acordo com os resultados, puderam-se detalhar os aspectos relativos aos atributos dos bancos e do crédito, destacando-se, dentre outros, a importância da imagem da instituição financeira, da qualidade do gerente de contas e do custo dos empréstimos e financiamentos; c) as especificidades da pequena empresa, que puderam ser visualizadas nos resultados da pesquisa de campo como, por exemplo, a estratégia intuitiva e pouco formalizada, a situação extra-organizacional incontrolável e a racionalidade político-econômico-familiar do pequeno empresário. / The objective of this study was to analyze the factors that can be able to influence the industrial buying behavior vis-à-vis the credit decision process in small enterprises. In order to achieve the objective, we delivered questionnaires to twelve enterprises located at the printing industry. These twelve enterprises were selected taking in consideration the number of employees from de IBGE criteria (20 to 100 employees are considered small enterprises). All of them are located in Brasília Region (Distrito Federal) and are members of the sector syndicate. According to the survey results, the conclusions of this research can be considered taking in consideration three main points: a) results related to factors that induce the behavior of industrial consumer. In this context, some results such as the importance of geographical localization and its technological resources and the importance of buyers\' perception about decreasing in risks when facing buying decision, among others results, were realized in agreement with the presuppositions of the industrial market behavior model; b) the discussion related to the situation of banking credit decision, based in the literature researched and, according to the results, we could describe, in detail, the aspects related to the attributes of banks and credit. In addition, we can emphasize the importance of financial institutions image, the quality of bank account manager and the cost of loans; c) the small enterprises features could be shown in the survey results, for example: the strategies are intuitive and non-formal; the extra-organizational factors are uncontrollable and the business rationality follows the feeling of the small entrepreneur, among other elements.

Thesis (MDF (Development Finance))--University of Stellenbosch, 2010.

Thesis (MDF (Development Finance))--Stellenbosch University, 2008. / ENGLISH ABSTRACT: The need for Small, Micro and Medium Enterprise (SMME) growth in South Africa is beyond question. Government sees SMMEs as an important vehicle to boost the economy of the country because of the contribution they make to job creation. According to recent estimates by the Department of Trade and Industry (DTI), small businesses represent 98% of the total number of registered firms, employ 55% of the country’s labour force and account for 35% of GDP. Unfortunately South Africa has a low survival rate among start-up businesses compared to other developing economies. Some believe that the reason for the failure of government programmes to support small businesses is due to poor delivery. This is one of the key issues to be addressed by all business support players. The key to success is to pursue a private sector led approach where experienced business advisors and mentors can add value to the businesses of customers. The research focuses solely on support organisations within the Siyanda region. The findings support the notion that Seda, as government’s small business support vehicle, will have to utilise support organisations more in order to make a success of its mandate. The investigation has identified some recommendations that may lead to an improvement in the current environment. The first approach is to ensure that people who render small business support have business experience and understand small enterprises. Secondly, to ensure that sector programmes are focused on a particular objective and that the overall strategy remains integrated and focused. In order to achieve this, the private sector should participate and share the costs. In recommending measures to improve the promotion of small business support at a local level, it is important to focus on what works best and that is ultimately privatesector organisations. / AFRIKAANSE OPSOMMING: Die behoefte aan groei van Klein, Mikro en Medium Ondernemings (SMMEs) in Suid-Afrika word nie debateer nie. Die regering sien SMMEs as ‘n belangrike medium om die land se ekonomie ‘n hupstoot te gee vanweë die bydrae wat hulle tot werkskeppping maak. Volgens onlangse skattings van die Departement van Handel en Nywerheid, verteenwoordig kleinsake-ondernemings 98% van die totale aantal geregistreerde ondernemings en verskaf hulle werk aan 55% van die land se arbeidsmag, en dra hulle by tot 35% van die bruto binnelandse produk. Ongelukkig het Suid-Afrika ‘n lae oorlewingsyfer onder nuwe besighede in vergelyking met ander ontwikkelende ekonomieë. Sommige mense glo die rede vir die mislukkig van regeringsprogramme wat kleinsake-ondernemings ondersteun, is swak dienslewering. Hierdie is een van die sleutelkwessies wat aangespreek behoort te word deur alle sake-ondersteuningspartye. Die sleutel tot sukses is om ‘n privaatsektor-gedrewe aanslag te volg waar ervare sake-adviseurs en -mentors waarde kan toevoeg tot kliënte se besighede. Die ondersoek het sekere aanbevelings geidentifiseer wat mag lei tot ‘n verbetering van die huidige omstandighede. Die eerste stap is om te verseker dat mense wat kleinsake-ondersteuning bied wel sake-ondervinding het en die kleinsakebedryf verstaan. Tweedens, om te verseker dat die sektor se programme wel gefokus is op ‘n spesifieke doelwit en dat die oorkoepelende strategieë geïntegreerd en gefokus bly. Ten einde dit te bereik, moet die privaatsektor deelneem en die kostes deel. By die soeke na stappe om die bevordering van kleinsake op plaaslike vlak te verbeter, is dit belangrik om te kyk wat (elders) reeds geslaag het. Dit is alte dikwels stappe wat deur die privaatsektor onderneem word.