This thesis specializes in the terms and conditions for the destination Ukraine travel agency start up. Thesis is clarifying the terms and conditions for the tourism business start up in Ukraine as well as in the Czech Republic. The goal of the thesis is to chart business making terms and conditions in the tourism branch in Ukraine and in the Czech Republic, identify the main differences in tourism branch in those two countries. And last, but not least, to choose the most suitable background to start the travel agency specialized in the destination Ukraine. The reset of the thesis is a business plan for the travel agency start up, oriented to Ukraine. The business plan helps to identify the main possible risks, and eventually, how to prevent or eliminace them.

The subject matter of this diploma thesis is to analyze the products of selected travel agencies in domestic tourism in relation to Slovakia. The aim of this thesis is to analyze their offer in terms of depth and width, and also find out how travel agencies are involved in this type of tourism. The first part of the thesis defines the theoretical basis and terms used in the following sections. The second chapter describes the Slovak Republic as a destination of domestic tourism, discusses the current state of domestic tourism, but also the attractiveness and preconditions for its development. The third chapter presents the specific characteristics of selected travel agencies and analysis of their product portfolios. The final section is devoted to the comparison of offers, evaluation of analysis and drawing conclusions and recommendations.

El objetivo de esta investigación tiene como finalidad conocer si existe relación negativa entre los riesgos percibidos y la intención de compra de servicios turísticos en Online Travel Agencies en hombres y mujeres de 23 a 55 años de Lima Metropolitana. El presente estudio posee una investigación de campo cualitativo y cuantitativo gracias a la realización de focus groups, entrevistas a expertos y encuestas realizadas al público objetivo. Los resultados de esta investigación se obtuvieron mediante una muestra de 312 usuarios de Internet que han comprado serivico turísticos. De estos 74 realizan compras en lína recurrentemente, 164 algunas compras y 74 pocas compras en línea. El uso del estadístico de Spearman identificó que 6 de los 8 riesgos estudiados tienen una relación negativa con la intención de compra. Los restantes indicaron no tener una relación negativa pues si índice de medición lo demostró, sin embargo, se pudo por lo resultados generales que los riesgos percibidos si tienen una relación negativa con la intención de compra de servicios turísticos en las OTAS. / The objective of this research is to know if there is a negative relationship between the perceived risks and the intention to purchase tourist services in Online Travel Agencies in men and women between 23 and 55 years of age in Metropolitan Lima. The present study has a qualitative and quantitative field research thanks to the conduct of focus groups, interviews with experts and surveys conducted to the target audience. The results of this research were obtained through a sample of 312 Internet users who have purchased tourist services. Of these 74 make recurring online purchases, 164 some purchases and 74 few purchases online. The use of the Spearman statistic identified that 6 of the 8 risks studied have a negative relationship with the purchase intention. The remaining ones indicated that they did not have a negative relationship because if the measurement index showed it, however, it was possible due to the general results that the perceived risks do have a negative relationship with the intention of buying tourist services in the OTAS. / Trabajo de investigación

The master thesis is focus on issue of travel agency, which acts as a mediator in the sale of tours to travel agencies. The thesis is structured into three main chapters. The first one is called Theoretical Basis of Work, which explains the basic concepts associated with the problem. Subsequently, another chapter called Problem Analysis and Current Situation is created. This chapter is processed through relevant analyzes. Finally, there is a chapter that contains suggestions for improving the current situation, which contribute to more effective promotion of propagation.

This diploma thesis deals with an entrepreneurial plan of a travel agency. Based on the theoretical pieces of knowledge taken by study and discovered facts, it contains a proposal of its foundation and it´s conceivable positioning on the market.

Táto diplomová práca sa zameriava na vytvorenie podnikateľského zámeru pre online cestovnú agentúru s cieľom zistiť, či je ekonomicky výhodné začať podnikať v turistickom ruchu ako predajca zájazdov cez internet. Táto práca tiež vykonáva analýzy okolia a podáva odporučenia vo forme časového harmonogramu, marketingového plánu, operačného plánu a finančného plánu. Na základe predpokladaných finančných výkazov hodnotí ekonomickú výhodnosť projektu.

The diploma thesis deals with formulation of business plan for travel agency. In according to the theoretical background and analysis is prepared a business plan that will be used as a base for establishing successful business.

Purpose/aim: This paper research to help SME travel agencies make ticket pricing strategy and choose the reasonable age group for publicity. Design/methodology/approach: This thesis will use SWOT to analyze the strength, weakness, opportunity and threat of Hainan’s SME travel agencies, and also the marketing theory and human resource management. Through discussion and research we will analyze the connection between the influencing factors for travel agencies. The data has been collected through questionnaires. The analysis includes a description of the samples and statistical tests in form of regressions. Findings: The analysis showed that there is a connection between the frequency of travel and the age of the travelers. There are also connections between the select ticket price and different cities. It is important for SME travel agencies make a ticket price strategy. Originality/value: According to this thesis, it is obvious that SME travel agencies have more problems with travelers and an unreasonable strategy in Hainan. Based on these findings we would argue that small and medium sized travel agencies should choose a group consisting of young and middle aged adults when they advertise, decide their ticket pricing strategy and when they develop new tourism products. This study has a value when it comes to analyzing the situation and develop suggestions for SME travel agencies in Hainan.

In 2016, online travel sales increased 8%, resulting in profits increasing to over 565 billion U.S. dollars. Traditional travel agencies in brick-and-mortar storefronts are facing challenges related to competing with online travel agencies (OTAs), attracting new customers, and retaining existing customers. The purpose of this qualitative case study was to explore the e-commerce processes, business models, and strategies that leaders of traditional travel agencies use to compete with OTAs. The study sample consisted of 8 travel professionals from 3 small travel agencies located in the mid-Atlantic region of the United States. The conceptual framework for this study was Rogers's diffusion of innovation theory. Data for the study were derived from semistructured interviews, review of travel agency documents and websites, and review of interview transcripts. Data analysis and methodological triangulation included coding, organizing, interpreting, and summarizing data to identify themes. Four themes emerged: the effect of e-commerce on travel agents' performance, competing with online travel agencies, marketing strategies to attract and retain customers, and e-commerce processes used in travel agencies. Fifty percent of travel agents' business declined, and performance decreased because customers used OTAs or e-commerce websites to purchase vacations. Travel agents specialized in niche' travel destinations to compete with OTAs. Travel agents differentiated products and services to attract and retain customers. Leaders may use the findings to develop strategies, improve business processes, and profitability, thereby, increasing revenues, creating jobs, and providing income for families.

The aim of this study is to describe and analyze the opinions of tour operators and travel agencies regarding carbon offsetting in air travel. Since it is known already that the number oif participants among travelers in voluntary carbon offsetting is low, the study also aims to examine the travel companies' perceptions of who is responsible for increasing the number of carbon offsetts in air travel. The study was conducted on the basis of qualitative methods. Four semi-structured interviews were held with four different travel companies, of which two of these were travel agencies and two were tour operators. Thematic anaysis was used to analyze the collected data. The results are discussed in relation to previous research which lies behind the research questions. The study shows that there are two different types of values that support why companies offer voluntary carbon offsetting to their customers during air travel; environmental value and market value. Further, the findings highlights the importance of managing carbon offsetting in relation to other environmental sustainable development. To get more travelers involved in participating in carbon offsetting means engaging in overall environmental management at different levels of society. The travel companies mean that they can themselves provide the option for customers to carbon offset, and inform and communicate about this. In addition, school must strenghten knowledge about environmental issues among the people of society and politicians must direct these people towards more climate friendly actions. This will lead to a process of change in overall environmental behaviour, which is needed for more people to want to participate in activities such as carbon offsetting.