This research intends to analyze a set of educational indicators and scientific, technological and artistic production of research groups linked to the Federal Institute of Sergipe (IFS), in order to offer some useful clues for the definition of priorities to be implemented by an institutional policy Of science and technology in which research, teaching, extension and innovation actions are integrated and articulated with local, regional and national scientific and technological development. The scope of the research is structured around the following axes: (i) survey of IFS human resources; (Ii) characterization of research groups; (Iii) definition of the educational profile of the participants of the research groups; (Iv) survey of the scientific, technological and innovation productivity of group leaders; (V) identification of the institutional partnerships developed between the IFS and the productive sector.This is a quantitative / qualitative and analytical / descriptive research that used information extracted from lattes curricula and from the Directory of Brazilian Research Groups (DGP), from the Lattes / CNPq platform, as a secondary source of data that were collected by Instrument (questionnaire) composed of quantitative and qualitative variables. The sample consisted of updated and certified research groups from IFS and their respective leaders. The resulting data of the quantitative variables are presented in tables, whereas those generated from the qualitative variables are analyzed in light of the Content Analysis. In this way, it seeks to give visibility to the challenges and advances faced by the IFS research groups in order to contribute to the development and strengthening of an institutional science and technology policy.According to the results, it was verified that the IFS has 52 certified and updated research groups, 205 research lines and 70 group leaders distributed as follows: undergraduate (02), master's degree (25), doctorate (40) and Postdoctoral (03), working in the areas of arts and letters, biological sciences, human sciences, agrarian sciences, applied social sciences and exact sciences and earth. The groups have partnerships with eleven (11) institutions, most of them (81%) concentrated in the states of the Northeast region. Regarding the sector of activity, the majority (45%) work in higher education. Regarding the legal nature, only three (03) companies belong to the private sector, which corresponds to (27%). With regard to the generic form of remuneration, partnership prevails without the transfer of resources of any kind, involving exclusively risk relationships. This study shows the need to formulate an institutional science and technology policy capable of encouraging the overcoming of gender inequalities, supporting the internalization of research in the state of Sergipe and bringing the IFS institution closer to other public and private institutions in order to better Contribute to the technological development and, consequently, economic and social state. / Esta pesquisa pretende analisar um conjunto de indicadores educacionais e de produção científica, tecnológica e artística dos grupos de pesquisa vinculados ao Instituto Federal de Sergipe (IFS), a fim de oferecer algumas pistas úteis para a definição de prioridades a serem implementadas por uma política institucional de ciência e tecnologia em que ações de pesquisa, ensino, extensão e inovação estejam integradas e articuladas com o desenvolvimento científico e tecnológico local, regional e nacional. O escopo da investigação está estruturado pelos seguintes eixos: (i) levantamento de recursos humanos do IFS; (ii) caracterização dos grupos de pesquisa; (iii) definição do perfil educacional dos participantes dos grupos de pesquisa; (iv) levantamento da produtividade científica, tecnológica e de inovação dos líderes dos grupos; (v) identificação das parcerias institucionais desenvolvidas entre o IFS e o setor produtivo. Trata-se de uma pesquisa do tipo quantitativa/qualitativa e analítica/descritiva que utilizou informações extraídas dos currículos lattes e do Diretório dos Grupos de Pesquisa do Brasil (DGP), da plataforma Lattes/CNPq, como fonte secundária de dados que foram coletados por meio de um instrumento (questionário) composto de variáveis quantitativas e qualitativas. A amostra foi composta pelos grupos de pesquisa atualizados e certificados pelo IFS e pelos respectivos líderes desses grupos. Os dados resultantes das variáveis quantitativas estão apresentados em tabelas, enquanto que os gerados a partir das variáveis qualitativas são analisados à luz da Análise de Conteúdo. Desse modo, busca-se dar visibilidade aos desafios e avanços enfrentados pelos grupos de pesquisa do IFS a fim de contribuir para o desenvolvimento e fortalecimento de uma política institucional de ciência e tecnologia. De acordo com os resultados, verificou-se que o IFS possui 52 grupos de pesquisa certificados e atualizados, 205 linhas de pesquisa e 70 líderes de grupos distribuídos da seguinte forma: graduação (02), mestrado (25), doutorado (40) e pós-doutorado (03), atuando nas áreas de letras e artes, ciências biológicas, ciências humanas, ciências agrárias, ciências sociais aplicadas e ciências exatas e da terra. Os grupos mantêm parcerias com onze (11) instituições, sendo sua maioria (81%) concentrada nos estados da região Nordeste. No que diz respeito ao setor de atuação, a maioria (45%) atua na educação superior. Já com relação à natureza jurídica, apenas três (03) empresas pertencem ao setor privado, o que corresponde a (27%). Com relação à forma genérica de remuneração, prevalece a parceria sem a transferência de recursos de qualquer espécie, envolvendo exclusivamente relacionamento de risco. Este estudo mostra a necessidade de formulação de uma política institucional de ciência e tecnologia capaz de incentivar a superação das desigualdades de gênero, apoiar a interiorização da pesquisa no estado de Sergipe e aproximar a instituição IFS com outras instituições públicas e privadas, a fim de melhor contribuir para o desenvolvimento tecnológico e, consequentemente econômico e social do estado.

Trata-se de um estudo exploratório, utilizando o método do estudo de caso, que investiga quais as orientações de negócios predominantes nos Institutos de Pesquisas Tecnológicas Industriais (IPTIs) brasileiros. No contexto atual de ciclos de vida dos produtos cada vez mais curtos e de concorrência acirrada entre empresas, cadeias produtivas, setores econômicos e países decorrente da globalização, os IPTIs são chamados a dar suporte tecnológico fundamental aos agentes econômicos nacionais, os quais não têm condições ou recursos para gerar internamente. Para que isto ocorra efetivamente dentro deste quadro, somado à escassez de recursos governamentais, crises econômicas cíclicas e concorrência de fontes alternativas de suporte tecnológico, os IPTIs têm que estar orientados para os seus mercados. O trabalho faz uma revisão da literatura sobre orientação de negócios, com ênfase na orientação para o mercado (OM), e estuda dois IPTIs nacionais: o Instituto de Pesquisas Tecnológicas do Estado de São Paulo (IPT) e o Instituto de Pesquisas Energéticas e Nucleares (IPEN). Após análise dos dados, o estudo propõe o aprofundamento da investigação em futuros estudos com base em um modelo de OM que introduz variáveis apropriadas para os IPTIs nacionais, como ?natureza jurídica do instituto? e ?consciência e orgulho do papel dos empregados?. Propõe ainda que em futuros estudos sejam também investigados os clientes dos IPTIs para que os efeitos de suas orientações de negócios sejam avaliados por aqueles para quem estas orientações são dirigidas. / This dissertation is a exploratory study, using case study method, that investigates what business orientations prevail in Brazilian Industrial Technology Research Institutes (ITRIs). On the current context of shorter product life cycles and strong competition amongst value chains, industries and countries due globalization, ITRIs are being pushed to provide essential technological support to domestic economic agents, which don?t have resources and conditions to generate them internally. In order to play this role effectively amidst this picture, adding up lack of governmental funds, cyclical economic crisis and alternative technology sources competition, ITRIs must be market oriented. This work performs a literature survey, emphasizing market orientation (MO), and studies two Brazilian major ITRIs: Instituto de Pesquisas Tecnológicas do Estado de São Paulo (IPT) e o Instituto de Pesquisas Energéticas e Nucleares (IPEN). After accomplishment of data analysis, the study suggests deeper investigation on future researches based on a MO model that introduces variables suitable for Brazilian ITRIs, such as ?juridical status? and ?employees pride and consciousness of their role?. It also proposes the investigation of ITRIs clients, on their perceptions about ITRIs MO outcomes effects in their businesses.

Submitted by Maria Dulce (mdulce@ndc.uff.br) on 2014-09-02T19:29:32Z No. of bitstreams: 1 Dissertacao CI_Lafayete Alvares Jr-2007.pdf: 1520714 bytes, checksum: ddcf968b3762c8b73e21d32b55341fe8 (MD5) / Approved for entry into archive by Maria Dulce (mdulce@ndc.uff.br) on 2014-09-02T19:30:29Z (GMT) No. of bitstreams: 1 Dissertacao CI_Lafayete Alvares Jr-2007.pdf: 1520714 bytes, checksum: ddcf968b3762c8b73e21d32b55341fe8 (MD5) / Made available in DSpace on 2014-09-02T19:30:30Z (GMT). No. of bitstreams: 1 Dissertacao CI_Lafayete Alvares Jr-2007.pdf: 1520714 bytes, checksum: ddcf968b3762c8b73e21d32b55341fe8 (MD5) Previous issue date: 2007 / Universidade Federal Fluminense / Apresenta um estudo exploratório de algumas das dimensões do conceito de infra-estrutura de informação no cenário de gestão de Ciência e Tecnologia brasileira, buscando reconstituí-la como um artefato político de convergência dos atores de redes sóciotécnicas para categorias de sistemas de informação os quais a integram e cujo funcionamento social atravessa na construção de um mundo social, ou uma comunidade de prática, uma realidade que difere do mundo real. Demonstra seus limites e reconstrói o papel da organização do conhecimento na gestão e avaliação de Ciência e Tecnologia. Oferece uma metodologia exploratória com a qual extrai um discurso para a área de Ciência da Informação, representado pela comunidade de seus cientistas pela via da análise da produção científica de um dos eventos da área (ENANCIB) e pela via da Governança, através da análise da Tabela de Áreas do Conhecimento – TAC do CNPq. Confronta ambos os discursos extraídos na busca por uma identidade entre projetos de organização concluindo que há muitos questionamentos da organização mostrando que as intenções na representação, como dizem Le Moigne e Caraça, devem ser consideradas na elaboração dos sistemas de informação, influenciando o funcionamento das infra-estruturas de informação. Apresenta as classificações e padrões como dispositivos reguladores das relações e funcionamentos sociais nos ambientes em que intervêm e que organizam, conformando naturalização, transparência e convergência como possibilidades de formatação de tais ambientes. Discute o papel de modelador de tais dispositivos demonstrando por um lado sua limitação na avaliação do funcionamento completo das infra-estruturas, e por outro lado o seu potencial em nela intervir através da inscrição que realiza influenciando os sistemas que cria. / This dissertation presents an exploratory study of some dimensions of the concept of infrastructure in the Brazilian Science and Technology management scenario. It seeks to rebuild this concept as a political artifact of convergence of sociotechnical network actors to categories of information systems. These systems integrate the information infrastructure and go across their own social functionality in the process of constructing a social world, a community of practice, a reality which is different from the real world. This dissertation demonstrates the limits of the infrastructure and rebuilds the role of knowledge organization in the Science and Technology management and offers an exploratory methodology which extracts a discourse for the Science Information area, which is represented by the scientists community through the analysis of the scientific production analysis at one of the most important scientific events of Information Science (ENANCIB) and by the Governance through the analysis of the Tabela de Áreas do Conhecimento (TAC) from CNPq. The dissertation confronts both discourses extracted in the search of an identity between organization projects concluding that there is a lot of questioning about organization showing that intention in the representation, as said by Le Moigne and Caraça, should be considered in the elaboration of information systems, influencing the functionality of the information infrastructure. The dissertation presents classification and standards as regulatory dispositives of the social relations and functionality in the environment where the intervene and organize conforming and modeling naturalization, transparency and convergence as possibilities of formatting these environments. The dissertation discusses the role of dispositive modelators showing on the one hand their limitation in the evaluation of the whole functionality of the infrastructures and on the other hand all their potential of intervenience through the inscribing which they actually perform and their influence in the systems they grow.

The aim of this research is to evaluate the process and impact of outsourcing information technology (IT) services of Eastern Cape Treasury Department (ECTD) to State Information Technology Agency (SITA). This research study has been prompted by the fact that the South African Government through the National Department of Public Service and Administration has established SITA with a sole purpose of improving service delivery by all national, provincial and local government departments. The researcher’s concern is whether the relationship between SITA and these departments is working or not. The research paradigm adopted is a constructivist approach and the ontological position adopted assumed multiple realities. The research method used in this study is the evaluation research method. Key to the research procedure was the fact that four senior officials were interviewed using audio recording, where in two were each chosen from SITA and ECTD. The researcher used document analysis and interviews as a means of collecting data. Separate open-ended questions for SITA and ECTD were structured in such a way that it would be easy to extract themes describing the details of a particular question. The researcher made use of thematic analysis. The theory drive-code development process was key in the research analysis. ECTD outsourced to SITA the following IT services, namely, provision or maintenance of a private telecommunication network (PTN) or a value-added network (VAN); transversal information systems and its data-processing or associated services; training in IT/IS; application software development; maintenance services for IT software or infrastructure; data-processing or associated services for specific IT applications or systems such as website development; and IT support. The interviewed officials from ECTD contend that they used the SCM Guide and SITA ACT when pursuing IT outsourcing for projects such as those listed above. One of the key projects outsourced to SITA is the IFMS, which is a project programme of the National Treasury Department working closely with provinces (e.g. ECTD), National Department of Public Service and Administration (NDPSA) and SITA. The IFMS project has been implemented following the SCM guidelines. The key SCM Guide components are demand, acquisition, logistics, and disposal management. The engagement model used by SITA to guide them on the process of engaging in an IT outsourcing relationship has, according to the officials interviewed, been a success. SITA uses a standard contract wherein other specific contracts receive minor adjustments. The impact of IT outsourcing has shown increases in customer satisfaction improvement, transformation of government procurement and provisioning practices, appointment of Consultants, interpretation of the Preferential Procurement Policy, promotion of the consistent application of Best Practices, information systems security environment, and improving service delivery.

M.Tech. / Service Oriented Architecture has many advantages. For example, organisations can align business with Information Technology, reuse the developed functionality, reduce development and maintain cost for applications. Organisations adopt Service Oriented Architecture with the aim of automating and integrating business processes. However, it has information security vulnerabilities that should be considered. For example, applications exchange information across the Internet, where it can be tampered with. Information security is therefore one of the crucial qualities that need to be satisfied within information systems. This dissertation addresses the issue of information security within Service Oriented Architecture applications. Some organisations rely on Service Oriented Architecture governance tools when securing information in their Service Oriented Architecture environment. However, they may purchase them without investigating whether they include information security. The aim of this dissertation is to analyse whether these tools include information security. Each tool is benchmarked against the five information security services, defined by the ISO 7498/2 document and including identification and authentication, authorisation, confidentiality, integrity and non-repudiation. The dissertation concludes with a table summarising the results. This dissertation offers decision-makers information that can assist them in analysing whether Service Oriented Architecture governance tools includes information security. It also assists organisations to be aware of security vulnerabilities within Service Oriented Architecture applications, and the consequences that may arise if information security measures are ignored.

The aim of this study is to define and describe a scientific problem solving capability to be used by the Institute for Maritime Technology (IMT) in its Decision Support Domain in order to provide a scientific support service to decision makers in the South African Navy. Cognisance is given to the fact that the context within which this scientific service functions is of a complex nature, and so are some of the problems which the Decision Support Domain are required to study. For this reason a methodology developed by the proponents of complexity modelling for management and organisational science, namely to approach the problem through “Perspective Filters” is used. The aim is therefore to identify emergent patterns in the development of various disciplines commonly utilised for problem solving. Their respective developments during the twentieth century are studied with this stated aim in mind. Scientific method is seen to be a dominant perspective in this pursuit. The outcome of the study is a proposed generic, pluralist scientific problem solving process which provides a stable definition of such a service despite its constantly changing environment. This greatly enhances the robustness of the service, which makes it cost-effective to develop. The definition of pluralism which is used in this study, and which underpins the definition of the capability, differs from other current dominant views of pluralism in that it upholds the realist aim of science. Although this process is developed in the specific context of IMT, its generic nature makes it a general knowledge technology for any such a service with the aim of providing a scientific service, not limited to the context within which it is developed. / Dissertation (MSc (Technology Management))--University of Pretoria, 2007. / Graduate School of Technology Management (GSTM) / unrestricted

The revolutionary migration within the health care sector towards the digitisation of medical records for convenience or compliance touches on many concerns with respect to ensuring the security of patient personally identifiable information (PII). Foremost of these is that a patient’s right to privacy is not violated. To this end, it is necessary that health care practitioners have a clear understanding of the various constructs of privacy in order to ensure privacy compliance is maintained. This research project focuses on an investigation of privacy from a multidisciplinary philosophical perspective to highlight the constructs of information privacy. These constructs together with a discussion focused on the confidentiality and accessibility of medical records results in the development of an artefact represented in the format of a model. The formulation of the model is accomplished by making use of the Design Science research guidelines for artefact development. Part of the process required that the artefact be refined through the use of an Expert Review Process. This involved an iterative (three phase) process which required (seven) experts from the fields of privacy, information security, and health care to respond to semi-structured questions administered with an interview guide. The data analysis process utilised the ISO/IEC 29100:2011(E) standard on privacy as a means to assign thematic codes to the responses, which were then analysed. The proposed information privacy model was discussed in relation to the compliance requirements of the South African Protection of Personal Information (PoPI) Bill of 2009 and their application in a primary health care facility. The proposed information privacy model provides a holistic view of privacy management that can residually be used to increase awareness associated with the compliance requirements of using patient PII.

The purpose of this diploma is to describe the IT server infrastructure and map out ways in which it may be find. In addition, aims to clarify the concept of management of infrastructure and describe the processes and activities required to manage server infrastructure. Subsequently, examine options and software features to support the management and benefits of their use. On the basis of these findings are developed and described models of effective managements for the particular states of server infrastructure. In detail are also explained the concepts, which can be achieved by changes in infrastructure. Models of effective management is established with regard to the need and level of implementation of various management activities, in different stages of maturity infrastructure. Some of the requirements arising from the level and condition of infrastructure must be support by the appropriate software. Models, therefore, also contain requirements for software at various levels of infrastructure maturity. Described and discussed are also other influences, which are the size of infrastructure, skills of managers and environmental influences. Part of this work is also a practical demonstration of software for managing server infrastructure, and a description of its properties.

Observations in the information technology (IT) support environment and generalizations from the literature regarding problem resolution behavior indicate that computer support staff seldom store reusable solution information effectively for IT problems. A comprehensive model of the processes encompassing problem arrival and assessment, expertise selection, problem resolution, and solution recording has not been available to facilitate research in this domain. This investigation employed the findings from a qualitative pilot study of IT support staff information behaviors to develop and explicate a detailed model of problem trajectory. Based on a model from clinical studies, this model encompassed a trajectory scheme that included the communication media, characteristics of the problem, decision points in the problem resolution process, and knowledge creation in the form of solution storage. The research design included the administration of an extensive scenario-based online survey to a purposive sample of IT support staff at a medium-sized state-supported university, with additional respondents from online communities of IT support managers and call-tracking software developers. The investigator analyzed 109 completed surveys and conducted email interviews of a stratified nonrandom sample of survey respondents to evaluate the suitability of the model. The investigation employed mixed methods including descriptive statistics, effects size analysis, and content analysis to interpret the results and verify the sufficiency of the problem trajectory model. The study found that expertise selection relied on the factors of credibility, responsibility, and responsiveness. Respondents referred severe new problems for resolution and recorded formal solutions more often than other types of problems, whereas they retained moderate recurring problems for resolution and seldom recorded those solutions. Work experience above and below the 5-year mark affected decisions to retain, refer, or defer problems, as well as solution storage and broadcasting behaviors. The veracity of the problem trajectory model was verified and it was found to be an appropriate tool and explanatory device for research in the IT domain.

This study empirically examines the impact of IT capability on firms' performance and evaluates whether firms' IT capabilities play a role in improving employee capability, customer value, customer satisfaction, and ultimately business performance. The results were based on comparing the business performance of the IT leader companies with that of control companies of similar size and industry. The IT leader companies were selected from the Information Week 500 list published annually from 2001 to 2004. For a company to be selected as IT leaders, it needed to be listed at least twice during the period. Furthermore, it had to be listed in the American Customer Satisfaction Index (ACSI) so that its customer satisfaction level could be assessed. Standard & Poor's Compustat and the ACSI scores were used to test for changes in business performance. The study found that the IT leaders had a raw material cost measured by cost-of-goods-sold to sales ratio (COGS/S) than the control companies. However, it found no evidence that firms' IT capability affects employee capability, customer value, customer satisfaction, and profit. An important implication from this study is that IT becomes a commodity and an attempt to gain a competitive advantage by overinvesting in IT may be futile.