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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
261

我國第三方支付專法分析與國際立法例之比較 / A Legal Analysis On Third-Party Payment In Taiwan And A Comparative Study On The International Legal System Of Third-Party Payment

唐君豪, Tang, Chun Hao Unknown Date (has links)
新型態的網路交易模式已漸漸地改變平民大眾的消費習慣,而隨之起步的支付模式更是日新月異。發展至今,有別於傳統的現金交易,或者是金融專戶轉帳等支付服務,因應電子商務交易習慣的第三方支付逐漸受到消費者的喜愛。 所謂的第三方支付服務,主要透過第三方支付業者的資金能力提供給使用者相當程度的交易擔保,並且與銀行進行合作進而承作類似儲蓄的預付儲值業務,讓使用者得以安心地進行網路交易,有效地推動電子商務的蓬勃發展。 然而,綜觀第三方支付服務在台灣的發展,可以發現相關的法律規範卻直到今年(2015年)才完成建置,在此之前,許多業務的經營多遇到法規適用的問題,導致第三方支付業者多在法規模糊地帶遊走,十分地不明確。時至今年,針對第三方支付服務所設立的專法-電子支付機構管理條例與相關的子法正式施行,相關的業者得以明確地受到法規管束,而對於使用者而言,亦可以受到明文的法律保障。本文除了探究第三方支付服務之法規發展,同時欲以國際上重要的第三方支付立法例進行國際法的比較,參酌中國美國歐盟之相關立法,分析我國相關法規與國際立法潮流之異同,並對於現今專法提出評析。 / The advanced development of E-Commerce have gradually changed the habit of people and it leads to the innovative payment system as well. Instead of traditional payment service, the third-party payment service becomes more and more popular. The operators of third-party payment guaranteed users a safe payment system with its own financial fund and run the money storage business though contracting with banks. The development of third-party payment and E-commerce is mutually progressing. However, there are still many issues about applying laws for the operators and users before establishment of third-party payment law and it also makes the third party payment operator in the grey area. Up to this year(2015), the exclusive law for third-party payment finally finished and it provides the operators and users a full set of regulations to follow. In addition to analysis the development of third-party payment, the thesis will go a step further to discuss about the comparative study on the legal system of third party payment service in China, USA, and EU. On the whole, the author makes a comprehensive discussion on third-party payment legal development in Taiwan with relevant law trends in focus countries, and puts forward the suggestions for the legal system in Taiwan in the end.
262

The modelling of accident frequency using risk exposure data for the assessment of airport safety areas

Wong, Ka Yick January 2007 (has links)
This thesis makes significant contributions to improving the use of Airport Safety Areas (ASAs) as aviation accident risk mitigation measures by developing improved accident frequency models and risk assessment methodologies. In recent years, the adequacy of ASAs such as the Runway End Safety Area and Runway Safety Area has come under increasing scrutiny. The current research found flaws in the existing ASA regulations and airport risk assessment techniques that lead to the provision of inconsistent safety margins at airports and runways. The research was based on a comprehensive database of ASA-related accidents, which was matched by a representative sample of normal operations data, such that the exposure to a range of operational and meteorological risk factors between accident and normal flights could be compared. On this basis, the criticality of individual risk factors was quantified and accident frequency models were developed using logistic regression. These models have considerably better predictive power compared to models used by previous airport risk assessments. An improved risk assessment technique was developed coupling the accident frequency models with accident location data, yielding distributions that describe the frequency of accidents that reach specific distances beyond the runway end or centreline given the risk exposure profile of the particular runway. The application of the proposed methodology was demonstrated in two case studies. Specific recommendations on ASA dimensions were made for achieving consistent levels of safety on each side of the runway. Advances made in this study have implications on the overall assessment and management of risks at airports.
263

Risk Assessement Of Petroleum Transportation Pipeline In Some Turkish Oil Fields

Ogutcu, Gokcen 01 June 2004 (has links) (PDF)
In this thesis, quantitative risk assessment study of several oil field transportation lines that belong to a private oil production company located in S. East Turkey has been conducted. In order to achieve this goal, first primary risk drivers were identified. Then relative ranking of all pipeline segments were conducted. Quantitative risk assessment was based on Monte Carlo simulations and a relative scoring index approach. In these simulations frequency of occurrence of pipeline failures for different oil field pipeline systems was used. Consequences of failures were also based on historical data gathered from the same oil fields. Results of corrosion rate calculations in oil and water pipeline systems were also reported. iv Most significant failures are identified as corrosion, third party damage, mechanical failure, operational failure, weather effect and sabotage. It was suggested that in order to reduce corrosion rate, thin metal sheets must be inserted in pipelines. Aluminum sheets (anodes) must be used to reduce corrosion rate in water pipeline system. The required number of anodes was calculated as 266 for BE field water pipeline (the life of anode is 1.28 years), 959 for KA water pipelines system (the life of anode is 3.2 years.) and 992 for KW water pipelines (the life of anode is approximately 2 years). Furthermore high risk pipeline segments for further assessment were identified. As a result of Monte Carlo simulations, the highest risk was observed in return lines followed by flow lines, water lines and trunk lines. The most risky field was field BE for which the risk value in trunk lines were the highest followed by flow lines. Field SA was the second risky region for flow lines and it was followed by KU region. Field KA was forth-risky. Prioritization of maintenance activities was suggested and areas of missing or incomplete data were identified.
264

Development of a framework for Integrated Oil and gas Pipeline Monitoring and Incident Mitigation System (IOPMIMS)

Johnson, Chukwuemeka Eze January 2017 (has links)
The problem of Third Party Interference (TPI) on Oil and Gas Pipelines is on the rise across the world. TPI is not only common in developing countries but is now occasionally experienced in developed countries including Germany and the UK. The risks posed by these third-party activities on Oil and Gas pipelines are enormous and could be measured in terms of financial costs, environmental damages as well as health and safety implications. The quest for an end to these malicious activities has triggered a lot of studies into the root causes of pipeline TPI, other causes of pipeline failure, risks associated with pipeline failure and their mitigation measures. However, despite the significance of the effects of TPI, very little has been done to proffer an enduring solution through research. This research therefore aims at developing a framework for integrated oil and gas pipeline monitoring and incident mitigation system through integration of various wireless sensors for effective monitoring of oil and gas pipelines. Having identified the existing gaps in literature as lack of reliable, accurate and standard method for oil and gas pipeline risk assessment model, the study undertook a quantitative approach to develop an effective Quantitative Risk Assessment (QRA) model for pipelines. The QRA model developed benchmarks pipeline risk assessment and gives the parameters with which standard QRA could be measured. The research findings indicate that risk associated with Nigerian Pipeline system is in the intolerable region whereas TPI is an increasing menace across the globe. Further findings show that Support Vector Machine (SVM) gave the best performance with 91.2% accuracy while Neural Networks (NN) and Decision Tree (DT) gave 63% and 57% accuracies respectively in terms of pipeline failure mode prediction accuracies. It was recommended that operators should draw out Pipeline Integrity Management (PIM) programs and store pipeline data in a format that captures number of fatalities, property damages and costs as well as volume of oil or gas spilled to ensure that accurate data is obtainable for improved PIM. In conclusion, having achieved its aim and objectives evidenced by the framework, model developed, and the recommendations presented, the research has contributed in no small measure to providing a solution to pipeline incidences.
265

Rights in rem and numerus clausus / Derechos sobre bienes y el numerus clausus

Mejorada Chauca, Martín 25 September 2017 (has links)
At every moment, persons are in contact withg oods that serve to satisfy the different needsencountered in daily life. Since the relations between persons and goods are an importantmatter, it is basic to understand the area of Civil Law that regulates them: the Rights inRem. However, we find that, from the relations that a person may establish with goods, notall of them are considered to be part of sucharea, but only a limited number.In this article, the author proposes to abandon the idea that the only Rights in Rem are the ones expressly set as them by the law, reminding that the persons themselves are the ones that can make the best decision about which relation is more  convenient for them to establish with a good, since the interest that wants to be satisfied depends on each person. / A cada momento, las personas están en contacto con bienes que sirven para satisfacerlas tantas necesidades que surgen en la vidadiaria. Siendo una materia importante la relación entre las personas y los bienes, es fundamental entender la rama del DerechoCivil que la regula: los Derechos Reales. Sin embargo, encontramos que, de las relaciones que una persona pueda establecer  con  unbien, no todas están consideradas dentro dee sta rama, sino solo un número cerrado.En el presente artículo, el autor propone abandonar la idea de que los Derechos Reales sólo son aquellos expresamente establecidos como tales por la ley, haciendo recordar que son las propias personas quienes mejor podrán decidir qué relación les conviene establecer con un bien, en vista de que el interés a satisfacer depende de cada uno.
266

Social capital in multinational enterprise : host government relations a South African perspective

Du Toit, Francois 03 1900 (has links)
In South Africa Multinational Enterprises (MNEs) have to contend with the typical adversarial relations with a host government. In addition, MNEs operate in an environment regulated by a government policy of Redress, aimed at changing the wealth profile of the country to reflect the ethnic demographics. Policies such as Broad Based Black Economic Empowerment, Affirmative Action and Preferential Procurement are interventionist and place additional burden on the MNEs. Implementations of these regulations are often the source of conflict between MNEs and the local government. Ethno-cultural distance aggravates the strained relations between the MNE and host government. The policy of Redress effectively legislates the incorporation of local third parties that are ethno-culturally related to government into the competitive strategies of MNEs. Joint ventures with locals are an acknowledged strategy to enter foreign markets, providing for legitimisation and access to networks. The choice in strategy when dealing with the home government of either a relational or transactional approach is transferable to the MNE host government environment. Political levels have proven to be inaccessible but successful business transactions with government are abundant. The transactional approach dominates as a result of the failure to establish any relations with the host government, negating the pursuit of the relational approach. Third parties play an enabling role in successful transactions, ranging from providing access to government employees up to securing the deal and transacting with the MNE at arms-length. The absence of any social capital in successful transactions requires re-evaluation of the role of social capital in bridging barriers in business relations. Possible explanations are in the linking that the social capital of the third party with the government and MNE employees respectively has, an extremely low threshold for social capital in successful transactions, the force exerted by the need for the products or services, or, most probable, the profit motive. The distance between the government and MNE is extreme as a result of the historical strife between the ethnic groups in the country and the policy of Redress. The connotation with the social environment deters the active pursuit of social capital to gain competitive advantage. / D.B.L.
267

O papel da vítima na teoria do delito: a necessidade de distinção entre as regras do consentimento e a heterocolocação em perigo

Felipe, Rafael Luengo January 2018 (has links)
Submitted by Ana Valéria de Jesus Moura (anavaleria_131@hotmail.com) on 2018-08-21T15:46:38Z No. of bitstreams: 1 RAFAEL LUENGO FELIPE.pdf: 766313 bytes, checksum: 56b68759b5efe5bdfd2bf23f04ba71de (MD5) / Approved for entry into archive by Ana Valéria de Jesus Moura (anavaleria_131@hotmail.com) on 2018-08-21T15:47:11Z (GMT) No. of bitstreams: 1 RAFAEL LUENGO FELIPE.pdf: 766313 bytes, checksum: 56b68759b5efe5bdfd2bf23f04ba71de (MD5) / Made available in DSpace on 2018-08-21T15:47:11Z (GMT). No. of bitstreams: 1 RAFAEL LUENGO FELIPE.pdf: 766313 bytes, checksum: 56b68759b5efe5bdfd2bf23f04ba71de (MD5) / A presente dissertação, de cunho jurídico-­compreensivo e analítico, tem como objetivo analisar criticamente construções da dogmática penal que realçam o papel da vítima no Direito Penal, no âmbito da teoria do delito. Detém-­se especificamente sobre a caracterização da Vitimodogmática, da heterocolocação em perigo e do consentimento do titular do bem jurídico. Para tal desiderato, contextualiza-­se, historicamente, a figura da vítima, estudando-­a a partir das múltiplas perspectivas do crime como fenômeno social e jurídico. Em seguida, analisa-­se o valor autonomia e suas múltiplas facetas para o Direito, com destaque às perspectivas pública e privada, o que conduz à discussão a respeito da sua valência penal, uma vez que a disponibilidade de bens jurídicos gera pontos de tensão com a organização social. Aprofundando a temática, expõe-­se a dicotomia doutrinária no campo do consentimento em Direito Penal, a partir dos monistas e dos dualistas. Estes últimos defendem que existem duas formas diversas de anuência: o acordo e o consentimento, embora, no plano fático, tenham o mesmo fundamento, qual seja, a concordância do lesado com a conduta de terceiro que o afeta. No acordo, a anuência do titular do bem jurídico exclui a tipicidade do fato e, no consentimento, atua como justificante da conduta típica. Discorre-­se, por outro lado, sobre a heterocolocação em perigo, na qual a ação perigosa não é realizada pelo sujeito, mas por um terceiro, de forma que aquele a ela adere consciente dos perigos da conduta executada pelo outro. A celeuma doutrinária em torno da questão também é abordada, especialmente quanto à necessidade de não reduzir a heterocolocação em perigo a um grupo de casos de consentimento, posição esta rechaçada, uma vez que este último é um ato volitivo da pessoa, relativamente a um bem jurídico-­penal disponível, situação que decorre da autonomia. Nessa senda, explana-­se que a heterocolocação é solucionada por critérios normativos de heteronomia, e o juízo normativo não recai sobre a manifestação da vontade em si, mas sobre o estado de coisas objetivo criado pelo fato de o lesado ter inserido seus bens em espaços de risco. Destaca-­se, ainda no último capítulo, que a relevância da distinção entre consentimento e heterocolocação em perigo reside, portanto, além do plano teórico, também nas consequências avindas da aplicação dos institutos, porquanto o primeiro põe a claro o respeito pela personalidade autônoma, em razão da possibilidade do titular do bem, ao aquiescer com a conduta do terceiro, inibir a pena, apesar da existência de norma proibitiva da ação realizada, enquanto que o segundo representa uma resposta heterônoma, cujo sentido é dado pelo ambiente social, resultando, em regra, em imputação de responsabilidade para aquele que criou o risco de lesão ao bem jurídico alheio. / The purpose of this thesis, which is juridical understanding and analytical, is to critically analyze doctrinal constructions that highlight the victim role at Criminal Law, in the crime theory. It is stopped at the Viktimodogmatik’s description, at a danger situation caused by others and at the consent of legal right holder. Therefore, the victim is historically contextualized, studying it from the multiple perspectives of crime as a social and legal phenomenon. Then, the autonomy value and its multiple facets for the Law are analyzed, with emphasis on the public and private perspectives, which leads to the discussion about its criminal validity, since the availability of legal assets generates points of tension with the social organization. Deepening the thematic, the doctrinal dichotomy in the field of consent in Criminal Law is exposed, starting from the monists and the dualists. The latter argue that there are two different forms of consent: agreement and consent, although on the factual plane, have the same basis, that is the agreement of the injured party with the conduct of a third party that affects him. In the agreement, the consent of the holder of the legal asset excludes the typicality of the fact and, in the consent, acts as justification of the typical conduct. On the other hand, there is a discussion of a danger situation of risk caused by other, in which dangerous action is not performed by the subject, but by a third, so that he adheres to it, aware of the dangers of the conduct. The doctrinal debate surrounding the issue is also addressed, especially as regards the need not to reduce a danger risk caused by a third party to a group of consent cases, a position that is rejected because the latter is a volitional act of the person, in relation to a good criminal law available, a situation that arises from autonomy. In this way, it is explained that danger risk caused by other is solved by normative criteria of heteronomy, and the normative judgment does not fall on the manifestation of the will itself, but rather on the objective state of things created by the fact that the injured person has inserted his goods into spaces of risk. It should be pointed out in the last chapter that the relevance of the distinction between consent and danger situation created by other is therefore beyond the theoretical plane, also in the consequences of the application of the institutes, since the former makes clear the respect for the autonomous personality, due to the possibility that the owner of the property, in acquiescing to the conduct of the third party, inhibits the penalty, despite the existence of a prohibitive rule of action, while the second represents a heteronomous response, whose meaning is given by the social environment, resulting, as a rule, in imputation of responsibility to those who created the risk of injury to the legal right of others.
268

Os direitos e obrigações da terceirização na administração pública

Asse, Vilja Marques [UNESP] 23 November 2007 (has links) (PDF)
Made available in DSpace on 2014-06-11T19:24:14Z (GMT). No. of bitstreams: 0 Previous issue date: 2007-11-23Bitstream added on 2014-06-13T19:10:36Z : No. of bitstreams: 1 asse_vm_me_fran.pdf: 561698 bytes, checksum: cacc0477e1cc0c8ca7f307727656c4db (MD5) / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / O trabalho visa investigar a admissibilidade da terceirização no setor público, suas peculiaridades e a responsabilização do ente público, haja vista a ausência de norma específica em relação à responsabilidade, em caso de terceirização, construída através de entendimentos jurisprudenciais, a qual encontra questionamentos acerca da responsabilização diante do que dispõe a Lei de Licitação, em seu art. 71, em confronto com as disposições contidas nos artigos 1º, 37, par. 6º, 170, 173 e 193 da Constituição Federal. O intérprete da norma jurídica não se deve ater apenas à interpretação gramatical, sobretudo no que diz respeito à responsabilização dispensada à Administração Pública na Lei de Licitação, devendo o intérprete utilizar-se da interpretação lógico-sistemática e teleológica da Lei de Licitação em confronto com o disposto constitucionalmente, permitindo a responsabilização do ente público, nos casos de terceirização. Esta no setor público sofre limitações, diante do comando legal insculpido no inciso II do art. 37 da Carta magna, que exige a prévia aprovação, em concurso público, para a investidura em cargo ou emprego público, à exceção dos cargos de livre provimento. A terceirização no setor público tem como traço diferencial, com o setor privado, a não formação de emprego com a Administração direta, indireta ou fundacional. A terceirização é uma tendência mundial irreversível, mas não podemos deixar que ela seja utilizada para fraudar os direitos dos trabalhadores, contribuindo, deste modo, para a perpetuação das injustiças, tornando-se cada vez mais perversa, o que, em última análise, acaba gerando o fim da própria terceirização. / This study aims to investigate the admissibility of the third party in the public sector, its peculiarities and the liability of the public entity, as there is an absence of a specific procedure in relation to the responsibility in the case of the third party, composed through jurisprudence agreements, finding questionings regarding the liability before what is determined to the Licitation Law in its article 71 in confrontation to the dispositions included in the articles 1st, 37, paragraph, 6th, 170, 173 and 193 of the Federal Constitution. The interpreter of the juridical procedure should not detain themselves only to the grammatical interpretation, above all in regards to the liability bestowed to the Public Administration in the Licitation Law, where the interpreter should use the logic-systematic and teleological interpretation of the Licitation Law in confront to the constitutional determination, allowing the liability of the public entity in the third party cases. The third party in the public sector suffers limitations, before the legal command inscribed in the proposition II of article 37 of the magna letter, which demands the previous approval in a public examination for the investiture in an office or public employment, in exception to the offices of the free administrative acts. The third party in the public sector has as a differential aspect with the private sector, the non-formation of employment with the direct, indirect or foundational Administration. The third party is a worldly and irreversible tendency, but we cannot allow that it is used to fraud the laborers’ rights, contributing to the perpetuation of the injustices, becoming more and more perverse, and that as a last analysis, this ends up by generating the termination of the third party itself.
269

Um estudo exploratório de iniciativas de sustentabilidade ambiental em algumas empresas prestadoras de serviços logísticos no Brasil / An exploratory study of environmental sustainability initiatives in some logistics service providers companies in Brazil

Froio, Patricia Jacomini [UNESP] 29 June 2017 (has links)
Submitted by PATRICIA JACOMINI FROIO null (pathfroio@hotmail.com) on 2017-08-17T19:04:03Z No. of bitstreams: 1 FROIO_PJ_Me_bauru_2017.pdf: 2760921 bytes, checksum: 55f71dfb834b98674dc798cf6acb1b5b (MD5) / Approved for entry into archive by Luiz Galeffi (luizgaleffi@gmail.com) on 2017-08-23T17:55:54Z (GMT) No. of bitstreams: 1 froio_pj_me_bauru.pdf: 2760921 bytes, checksum: 55f71dfb834b98674dc798cf6acb1b5b (MD5) / Made available in DSpace on 2017-08-23T17:55:54Z (GMT). No. of bitstreams: 1 froio_pj_me_bauru.pdf: 2760921 bytes, checksum: 55f71dfb834b98674dc798cf6acb1b5b (MD5) Previous issue date: 2017-06-29 / Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq) / A busca pela sustentabilidade tem sido um tema debatido entre gestores e acadêmicos em todo o mundo. Atividades econômicas são geradoras de impactos ambientais resultante de suas operações, incluindo o setor das empresas de logística. Este tema tem atraído considerável atenção da comunidade científica internacional, entretanto, estudos sobre o tema no Brasil são incipientes. Nesta pesquisa foi realizada uma revisão estruturada da literatura que mapeou iniciativas verdes realizadas apenas por empresas Prestadoras de Serviços Logísticos (PSLs) e classificadas como internas e externas à organização em forma de um framework. Nesse contexto e de acordo com o estado-da-arte do campo de pesquisa apontado, o objetivo desta pesquisa foi de identificar iniciativas de sustentabilidade ambiental praticadas por algumas empresas PSLs brasileiras, e analisar a abrangência da realização das iniciativas. O método de pesquisa escolhido foi um estudo exploratório, com questionário semiestruturado, e coleta de dados do tipo survey. Com apoio do software NVivo10 foi possível entender as empresas estudadas, uma vez que facilitou as análises permitindo planejar e classificar informações oriundas de outras três questões abertas compostas no questionário, e pesquisar padrões nas respostas dos respondentes. Os resultados das análises indicam que as empresas respondentes têm realizado diversas ações a favor da sustentabilidade ambiental, entretanto algumas delas de forma pouco abrangente. A maior parte das iniciativas realizadas no contexto analisado são intraorganizacionais, quando comparada as interorganizacionais. / The pursuance for sustainability has been a topic debated among managers and academics around the world. Economic activities generate environmental impacts resulting from its operations, and also the logistics industry. This topic has attracted considerable attention from the international scientific community, however, studies on that issue in Brazil are incipient. The structured literature review mapped out green initiatives undertaken only by Logistics Service Providers (LSPs), and classified in the form of a framework as internal and external to the organization. In this context and according to the state-of-the-art of the research field pointed out, the aim of this research was to identify environmental sustainability initiatives practiced by some Brazilian LSP companies, and analyze the scope of the initiatives. The chosen research method was an exploratory study, with semi-structured questionnaire, and survey data collection. With the support of the NVivo10 software, it was possible to understand the companies studied, since it facilitated the analysis allowing to plan and classify information from three other open questions composed in the questionnaire, as well to search for patterns in respondents' answers. The results indicate that the surveyed companies have carried out several actions in favor of environmental sustainability, however some of them not with all potential. And most of the carried out initiatives are intraorganizational, when compared to the interorganizational ones. / CNPq: 134565/2015-0
270

Terceiriza??o em tecnologia da informa??o sob os aspectos de estrat?gia, tomada de decis?o e an?lise de investimentos :estudo de m?ltiplos casos em tr?s organiza??es franqueadas da Coca-Cola do Brasil

Ferreira, Luciene Braz 19 May 2006 (has links)
Made available in DSpace on 2014-12-17T14:53:11Z (GMT). No. of bitstreams: 1 LucieneBF.pdf: 1503082 bytes, checksum: d8e72aeafa5923cb13bdd0de1556f105 (MD5) Previous issue date: 2006-05-19 / Desde a cria??o da tecnologia e do seu uso pelas empresas, a rela??o custo e benef?cio nem sempre foi bem elucidada tanto para os respons?veis pela ?rea de tecnologia quanto para a alta dire??o. Mas, apesar disto, cada vez mais as organiza??es investem maci?amente em tecnologia, esperando que esta seja a solu??o para diversos problemas. Por isto, esta quest?o tem se tornado crucial para o processo de tomada de decis?es, visto que investimentos nesta ?rea costumam ser dispendiosos e, na atual conjuntura, estas an?lises precisam ser extremamente criteriosas para que se miniminizem as possibilidades de insucesso dos projetos, principalmente numa economia estabilizada e de concorr?ncia acirrada. Uma das alternativas que as empresas t?m buscado para atingir o sucesso e correr menos riscos ? a terceiriza??o da ?rea de TI. Partindo desta vis?o, a presente disserta??o tem por objetivo realizar uma investiga??o sobre a terceiriza??o dos servi?os de TI em todos os seus aspectos, isto ?, desde a sua motiva??o, servi?os efetivamente terceirizados, vantagens, desvantagens e poss?veis obst?culos, a vis?o do alinhamento estrat?gico da TI, os processos de gest?o de contratos e formas de controle e, por fim, tend?ncias futuras. Trata-se de uma pesquisa de m?ltiplos casos, envolvendo franquias do Sistema Coca-Cola no Brasil. O estudo apresenta uma pesquisa bibliogr?fica sobre o processo de tomada de decis?o empresarial, a an?lise de investimentos, a gest?o e a terceiriza??o da TI, o que permitem definir as dimens?es de an?lise da pesquisa. Na pesquisa de campo foram entrevistados os gerentes da ?rea de TI, nas cidades de Bras?lia-DF, Goi?nia-GO e Ribeir?o Preto-SP. A pesquisa de campo permitiu identificar como as mesmas avaliam seus investimentos em TI, como esta ?rea ? gerenciada, o que as levou a optar pela terceiriza??o e como os processos terceirizados afetam a organiza??o. Por se tratar de uma pesquisa qualitativa, optou-se por analisar comparativamente as tr?s organiza??es. Com a realiza??o deste estudo, obtiveram-se, como principais resultados, que as organiza??es est?o utilizando a terceiriza??o em TI para focar no neg?cio principal e, mesmo encontrando diversas desvantagens, inclusive com rela??o a custos, acreditam que os benef?cios justificam. Ainda identificaram-se alguns obst?culos internos para a terceiriza??o, principalmente quanto ao receio de se perder a intelig?ncia do neg?cio. O acompanhamento dessas atividades terceirizadas ? realizado pela equipe interna e por crit?rios estruturados, onde se verificam os n?veis de servi?o

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