Submitted by JÚLIO HEBER SILVA (julioheber@yahoo.com.br) on 2016-11-09T13:17:52Z No. of bitstreams: 2 Dissertação - Cibelle Moraes Leite Galli - 2016.pdf: 2355440 bytes, checksum: f948cd2c641e18b5182dc5c711a044cc (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Jaqueline Silva (jtas29@gmail.com) on 2016-11-10T17:50:41Z (GMT) No. of bitstreams: 2 Dissertação - Cibelle Moraes Leite Galli - 2016.pdf: 2355440 bytes, checksum: f948cd2c641e18b5182dc5c711a044cc (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2016-11-10T17:50:41Z (GMT). No. of bitstreams: 2 Dissertação - Cibelle Moraes Leite Galli - 2016.pdf: 2355440 bytes, checksum: f948cd2c641e18b5182dc5c711a044cc (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2016-01-28 / Government initiatives have been proposed since 2005 aimed at reversing the inadequacy of training models still fragmented and strongly hegemonic to face the current challenges of health care and the needs of the Unified Health System (SUS). The Education Program for Working for Health (PETHealth) is one of these initiatives has as main concept the formation of tutorial groups that will contribute to the development of human resources with adequate profile to the training needs expressed in the country's health policies and to face the different realities of life and health of the population. Because of the development of this program at the Federal University of Goiás (UFG) since its inception in 2008 without there being an evaluation of its results gave rise to the research project "Impact Assessment of PROHealth Programs and PET-Health in courses Graduation healthcare UFG". This study aimed to describe the PET-Health contribution to the training of professionals of the health courses at the Federal University of Goiás, in the view of the tutors. Research with descriptive approach, using an electronic form for data collection, containing ten essay questions. Form was answered by 16 tutors who acted in the PET-Health 2008-2013 (response rate 57%). Data analysis was performed using content analysis which yielded a total of four axes, twelve categories and thirty-five subcategories. It was found that PET-Health positively influenced in building a more complete training, bringing innovation to work in multidisciplinary groups in graduation through coexistence, interdisciplinary with students from other courses in comprehensive of attention care, innovation of educational strategies in the SUS understanding of change and amplitude the concept of health. It also brought some negatives especially in relation to the amount of bags for preceptors and the hours available for scholarship students to carry out their activities. It was concluded that it is a challenge to implement all the ideals of PET-Health but it is possible. The program proposals have openness to dialogue spaces where students develop the perception of daily life and the complexities of the service. For tutors, PET-Health leverages the work so that the pedagogical perspective and integrative motivation actions of teaching - service - community expand to other students from various courses and periodicity levels, continuously, regular, full and nice. / Iniciativas governamentais foram propostas desde 2005 visando reverter a inadequação dos modelos de formação ainda fragmentados e fortemente hegemônicos para enfrentar os desafios atuais da atenção à saúde e às necessidades do Sistema Único de Saúde (SUS). O Programa de Educação pelo Trabalho para Saúde (PET-Saúde) é uma destas iniciativas que traz como conceito principal a formação de grupos tutoriais que vão contribuir para a formação de recursos humanos com perfil adequado às necessidades formativas expressas nas políticas de saúde do país e para o enfrentamento das diferentes realidades de vida e de saúde da população brasileira. Em virtude do desenvolvimento desse programa na Universidade Federal de Goiás (UFG) desde o seu início em 2008 sem que houvesse uma avaliação dos seus resultados deu origem ao projeto de pesquisa "Avaliação do Impacto dos Programas PRO-Saúde e PET-Saúde nos cursos de graduação da área da saúde da UFG". Este trabalho buscou descrever a contribuição do PET-Saúde na formação dos profissionais dos cursos da área da saúde da Universidade Federal de Goiás, na visão dos tutores. Pesquisa com abordagem descritiva, com utilização de um formulário eletrônico para coleta de dados, contendo dez questões discursivas. Formulário foi respondido por 16 tutores (57,1%) que atuaram no PET-Saúde de 2008 a 2013. A análise dos dados foi realizada por meio da análise de conteúdo onde obteve-se o total de quatro eixos, doze categorias e trinta e cinco subcategorias. Constatou-se que o PET-Saúde influenciou de forma positiva na construção de uma formação mais completa, trazendo a inovação de se trabalhar em grupos multiprofissionais na graduação por meio da convivência, da interdisciplinaridade com alunos de outros cursos, na integralidade da atenção ao cuidado, na inovação das estratégias educacionais, na mudança do entendimento do SUS e na amplitude da concepção de saúde. Trouxe também, algumas dificuldades, principalmente, em relação à quantidade de bolsas para preceptores e a carga horária disponível aos alunos para desempenharem suas atividades. Concluiu-se que é um desafio conseguir implementar todos os ideários do PET-Saúde. Para os estudantes, há um grande incentivo em desenvolver a percepção do cotidiano e as complexidades do serviço. Para os tutores, o PET-Saúde potencializa o trabalho para que a perspectiva pedagógica e as ações de motivação integrativa do ensino – serviço – comunidade se ampliem para outros alunos, dos mais diversos cursos e níveis de periocidade, de forma contínua, regular, integral e agradável.

Submitted in fulfillment of the requirements for the degree Master in Philosophy Public Management, Durban, University of Technology, Durban, South Africa, 2017. / This research investigated internal service quality perceptions held by DUT Writing Centre tutors. This research is important because literature is indicative of the fact that internal service quality is a precursor to external service quality. The study employs a mixed method approach. An adapted SERVQUAL Battery termed by Frost and Kumar (2000) as INTSERVQUAL was used to gather the quantitative data. The qualitative data was from a secondary source which was focus group discussions and was analysed using thematic analysis. This study utilised the survey method and a census was conducted to investigate the service quality dimensions. The quantitative results were analysed by use of descriptive and inferential statistics by SPSS 24 program. Five dimensions being reliability, responsiveness, assurance, empathy and tangibles were measured by the instrument and a GAP analysis of the expectation and perception scores was done. It was found that the highest gap was in the tangibles dimension and the lowest gap in the reliability dimension. The research objectives were as follows: • To determine Writing Centre tutors’ expectations of internal service quality at DUT writing centres; • To evaluate Writing Centre tutors’ perceptions of internal service quality at DUT writing centres; • To identify gaps between expectations and perceptions of internal service quality at DUT writing centres; and • To identify customer service expectations and perceptual differences in relation to biographical variables in the population. / M

Submitted in fulfilment of the requirements of the Degree of Doctor of Philosophy: Public Management, 2017. / Different pedagogies, and writing styles have not only over the years transformed the face of academia, but have played a pivotal role in shaping diverse curricula and contributing to their development. In pursuit of attaining suitable models that have administrative and operational frameworks that address the ever-growing myriad multicultural world we live in today; different models and facilities have been developed to keep up with the development of academic literacies. The overall aim of this research was to investigate a model Writing Centre (WrC) and how its pedagogic, operational and administrative framework contributes to the growth of curricular in an institution of higher education. The study examined the power relations of the tutor and tutee relationship, as explained by the critical discourse analysis and how it adopts the customer contact theory to focus on the intangible assets of the student. The researcher used mixed methods analysis to be able to understand perceptions, views, expectations and experiences by students to explore the different ontologies and epistemologies associated with curriculum development. Finally, the research concluded that a positive contribution to growth for teaching is defined by the pedagogic, operational and administrative framework of a given WrC. It is however, imperative to note that the model can move away from what ought to be but still work, as the phenomenon of a WrC is informed by the institution in which it is birthed. Thus, the findings of this study are not disconfirmed by previous theories and research on similar efforts, but rather add to the already existent knowledge base on writing centres. / D

The purpose of this study was to design a peer tutoring program in the middle school setting that help students who are not reaching their full potential.

Psychotherapy is an interpersonal encounter where a therapist collaborates with clients to facilitate a healing process. Due to the personal nature of the therapeutic encounter, the therapist requires the necessary skills and knowledge, as well as a differentiated sense of self. The importance of supporting the psychotherapy trainee’s own differentiation process seemed to have been neglected in research in recent years. In South Africa there has recently been increasing pressure to select larger groups of trainees which has the risk that the tending to differentiation would further be neglected. The purpose of this research study is to reemphasise the importance of differentiation of self of the psychotherapy trainee by examining my own process of differentiation during my psychotherapy training. This study introduces the reader to these concepts and explores psychotherapy training in general and the Unisa training method specifically. The research design of this study is autoethnography which falls in the realm of social constructionism and the coding method is Thematic Data Analysis. The research findings as reflected in the two global themes namely individuation; and gaining and strengthening authentic relationships, seem to accurately reflect the process of differentiation. The specific training method of the Unisa training team in combination with the way in which I engaged with this process seemed important for the facilitation of this process of differentiation. / Psychology / M.A. (Clinical Psychology)

DEd / Department of Curriculum Studies / Multi-grade teaching is a situation where one teacher teaches several grades together in one class. This phenomenon is common in both developed and developing countries. However, the problem is, in South Africa there is no multi-grade policy in place, curriculum and materials are written for mono-grade schools, pre-service and in-service training for teachers are geared at a mono-grade classroom. Consequently, teachers are not trained in appropriate multi-grade teaching and learning strategies; this may affect learner performance at such schools. It has been indicated that there is a dearth of research in the teaching and assessment practices in multi-grade setting in the literature, especially in Africa. This mixed methods study is based on the implications of peer tutoring as a teaching and learning strategy in English First Additional Language (FAL) for Grade 5 multi-grade learners’ performance. The purpose of this study was to determine implications of peer tutoring as a multi-grade teaching and learning strategy on Grade 5 learner performance in Vhembe District in Limpopo Province of South Africa. The study used mixed-methods design and concurrent Triangulation approach where both qualitative and quantitative approaches were used to collect data concurrently. Quantitative data were collected through quasi experimental design and surveys while qualitative data were collected using scheduled interviews. The six week one-on-one peer tutoring programme was designed to assist grade 5 learners to read and spell proficiently as a supplemental instruction. The literature review revealed that peer tutoring as a teaching and learning strategy has been effectively used mostly in monograde schools. The study sample consisted of 77 grade 5 learners from four random sampled multi-grade schools whose first language (L1) or home language (HL) is Tshivenda but learnt through English as a Second language (L2) or First Additional Language (FAL), 4 teachers and 4 principals. Two schools served as treatment group v while two served as control group. Both groups took a pre-test and post-test; only the treatment group received peer tutoring intervention. The mixed method approach involved collected quantitative data through learners’ pretests, post-tests and spelling activities during the peer tutoring intervention. This was to compare the grade 5 learners’ results of those who had participated in the peer tutoring intervention with those in the control group. Both teachers and principals and learners completed a questionnaire on multi-grade teaching and peer tutoring. The findings revealed that: 1. The peer tutoring group performed better than the control group. 2. Peer tutoring might possibly be an effective teaching and learning strategy for multi-grade teaching. 3. Both teachers and principals expressed the need for in-service training workshops in teaching and learning strategies specifically for multi-grade teaching. 4. They also revealed that pre-service training should provide training courses on multi-grade teaching to prepare prospective teachers. The study recommended the following: The Department of Education should develop a multi-grade policy. In-service training workshops should train multi-grade teachers in appropriate multi-grade teaching and learning strategies. Institutions of higher learning should provide pre-service training in multi-grade strategies, infuse some multi-grade modules into their teacher training programmes and provide short courses on multi-grade teaching.

El presente proyecto se ha realizado para analizar la viabilidad y escalabilidad de ejecución de un modelo de negocio llamado, “TUtutor”. TUtutor es una plataforma virtual en la que alumnos que estén cursando el nivel primario podrán tener clases personalizadas. Dicha plataforma los conecta con tutores universitarios con experiencia en la materia de matemática y que también buscan obtener un ingreso adicional. Los tutores tendrán la principal función de desarrollar una metodología que se acomode a la comprensión adecuada del curso donde el alumno presente dificultades. Este proyecto nació a partir de la coyuntura actual que se está atravesando a nivel mundial. La pandemia ha obligado a muchos países a adecuarse a una nueva realidad. Sin embargo, en el proceso de transición surgieron deficiencias que requieren soluciones inmediatas. En este caso, la educación ha sido un sector muy perjudicado ya que, en el Perú, la mayoría de los colegios, tanto particulares como nacionales, no estaban 100% listos para asumir el cambio total a la metodología remota. Esta medida obligatoria ha acelerado todas las operaciones de las escuelas con la finalidad de que puedan seguir con sus sesiones de manera virtual. No obstante, se han presentado problemas en el rendimiento académico de los alumnos tras este cambio. Por lo cual, es donde necesitan de un mayor refuerzo y asesoramiento personal en la materia de mayor dificultad. / This project will analyze the viability and scalability of the creation of a business named “TUtutor”. TUtutor is a virtual platform where university students with skills in mathematics, and who are interest in earning an additional income, may connect with elementary school students and act as tutors through personalized classes. These university students will develop a methodology that would adapt these courses experiencing difficulty with teaching their students in the online learning environment as their function. This project was created based on the current situation we are facing around the world. The pandemic has forced many countries to adapt a new reality that in-class lessons struggle to adapt to the challenges of online learning. During the transition process, deficiencies in such classes have surged that require immediate solutions. In this case, the education sector in Peru has been highly affected because the majority of the two kinds of schools, public and private, where not fully prepared to perform the change from in-person classes to the remote methodology. This mandatory measure caused all school operations to quickly adapt and make all classes virtual. However, due to the quick changes, the academic performance of children has suffered. Therefore, schools need major reinforcement and personal counseling from their students. / Trabajo de investigación

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This study explores trainees' experiences of power dynamics within a ritualised training context, with reference to the three major aspects of the study: training, ritual and power. The psychotherapeutic training took place at Agape, a community-based counselling service in Mamelodi, whose theoretical approach to training included a mixture of postmodern, ecosystemic and African traditions. A substantial literature survey examines the major concepts and issues related to the research subject, such as psychotherapeutic training approaches, the philosophies and theories that may inform training procedures, ritual practices in psychotherapy, and organisational and power aspects of psychotherapeutic training. The research process was executed using the qualitative, interpretive research methodology. A sample of six of the trainees who had completed their training at this placement was interviewed, and two of the trainers. The researcher's reflections on her own training experiences are woven into the material. Using the interview technique and through asking a series of open-ended questions, the researcher obtained an account of the subjective, sacralised training interactions at Agape. Themes were identified that had emerged during the interview process. In brief, the themes referred to trainees' theoretical and practical experiences in the training placement, how they made sense of the sacralised therapeutic experiences, and comments on their relationship with trainers and fellow trainees. The most common theme that emerged was that of power. The end product of this study portrays the trainees' understandings of power within a sacralised psychotherapeutic context and their responses to this. This study makes explicit the links between ritualisation and power within an evaluative psychotherapeutic training context, and the consequences of this for training. / Psychology / M.A. (Clinical Psychology)