In 2002 federal funds, known as the Primary Care Health Transition Fund (PCHTF) were transferred to the provinces to experiment with different models of health services delivery in primary care. The Northern Health Authority used the fund to implement a Chronic Disease Management Community Collaborative using the Institute for Healthcare Improvement Breakthrough Series and the British Columbia (B.C.) Expanded Chronic Care Model. Included in the Chronic Care Model is an information systems component that enables a population-based approach using guidelines and data to plan, organize, monitor and deliver care for patients with chronic illnesses. In British Columbia a secure web based system, known as the Chronic Disease Management (CDM) Toolkit was developed by the Ministry of Health and made accessible to all physicians in the province to facilitate CDM by collaboratives and individual general practitioners (GPs). Technology acceptance is a mature concept in the information systems literature, and models of technology acceptance are important in health care with the increasing deployment of information systems to support clinical and management work processes. Understanding what variables influence clinicians to use appropriate technology could promote the diffusion of technology in health care. The Unified Theory of Acceptance and Use of Technology (UTAUT) is a recent (2003) model that consolidates eight models of technology acceptance that are prominent in the information systems literature. The UTAUT analysis revealed that social influence, usefulness, and facilitating conditions are important variables for the acceptance of new technology. With some adaptations to fit the health care context, the UTAUT was found to be an effective tool to measure CDM Toolkit acceptance in the Northern Health Authority. The field observations highlighted salient issues not captured by the UTAUT, including security certificate implementation, access and confidentiality, physician participation, data entry, flow sheets, infrastructure and training.

Submitted by Núcleo de Pós-Graduação Administração (npgadm@ufba.br) on 2017-08-08T17:17:27Z No. of bitstreams: 1 Luciana Alves.pdf: 1015796 bytes, checksum: e72836fa2223826be11c5c085d5f04de (MD5) / Approved for entry into archive by Maria Angela Dortas (dortas@ufba.br) on 2017-08-18T19:20:02Z (GMT) No. of bitstreams: 1 Luciana Alves.pdf: 1015796 bytes, checksum: e72836fa2223826be11c5c085d5f04de (MD5) / Made available in DSpace on 2017-08-18T19:20:03Z (GMT). No. of bitstreams: 1 Luciana Alves.pdf: 1015796 bytes, checksum: e72836fa2223826be11c5c085d5f04de (MD5) / O presente estudo apresenta como objetivo geral verificar os fatores que motivam a adoção das compras coletivas na internet por parte dos consumidores. Para atingir esta finalidade, a pesquisa utiliza como base teórica o modelo Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2), um atual modelo de análise de adoção de tecnologia proposto por Venkatesh, Thong e Xu (2012). Os construtos derivados deste modelo e estudados neste trabalho são: “Expectativa de Desempenho”, “Expectativa de Esforço”, “Influência Social”, “Condições Facilitadoras”, “Hábito”, “Motivação Hedônica”, “Relevância do Preço” e “Intenção de Uso”. A natureza do estudo é descritiva e a abordagem é quantitativa. A coleta dos dados foi feita através de um questionário aplicado em uma amostra de 253 consumidores de sites de compras coletivas e a análise desses dados foi feita por meio de estatísticas descritivas, análise fatorial exploratória e análise de regressão linear múltipla. Os resultados apontaram ainda que as percepções de Expectativa de Desempenho, Influência Social, Relevância do Preço e Hábito influenciam a intenção de uso de sites de compras coletivas por parte dos pesquisados. Observou-se ainda que as percepções de Expectativa de Esforço, Condições Facilitadoras e Motivação Hedônica não influenciam a intenção de uso dos pesquisados. As conclusões deste estudo sinalizam a importância de observação da demanda dos consumidores por parte das empresas de compras coletivas na internet. Percebe-se, assim, a necessidade de adaptação ao novo consumidor, conhecendo os fatores que influenciam a intenção de compra. / The present study has as main objective to identify the factors that motivate the adoption of group buying on the internet by consumers. To achieve this purpose, the research uses as its theoretical basis the Unified Theory of Acceptance and Use of Technology 2 (2 UTAUT), a current analysis model of technology adoption proposed by Venkatesh, Thong and Xu (2012). The constructs derived from this model and studied in this work are: “Performance Expectancy”, “Effort Expectancy”, “Social Influence”, “Facilitating Conditions”, “Habit”, “Hedonic Motivation”, “Price Value” and “Behavioral Intention”. The nature of the study is descriptive and the approach is quantitative. Data collection was done through a questionnaire applied to a sample of 253 consumers from group buying sites and data analysis was done using descriptive statistics, exploratory factor analysis and multiple linear regression analysis. The results indicated that perceptions of Performance Expectancy, Social Influence, Price Value and Habit influence the intention to use collective purchasing by the surveyed sites. It was also observed that perceptions of Effort Expectancy, Facilitating Conditions and Motivation Hedonic not influence the intended use of those surveyed. The findings of this study show the importance of observation of consumer demand on the part of group buying companies on the internet. Thus, it’s perceivable the need to adapt to the new consumer, knowing the factors that influence purchase intent.

Submitted by Núcleo de Pós-Graduação Administração (npgadm@ufba.br) on 2017-11-06T19:23:05Z No. of bitstreams: 1 IVO PEDRO GONZALEZ JÚNIOR.pdf: 2880063 bytes, checksum: b8c050c907a67f768e092a04f8231476 (MD5) / Approved for entry into archive by Maria Angela Dortas (dortas@ufba.br) on 2017-11-07T18:22:56Z (GMT) No. of bitstreams: 1 IVO PEDRO GONZALEZ JÚNIOR.pdf: 2880063 bytes, checksum: b8c050c907a67f768e092a04f8231476 (MD5) / Made available in DSpace on 2017-11-07T18:22:56Z (GMT). No. of bitstreams: 1 IVO PEDRO GONZALEZ JÚNIOR.pdf: 2880063 bytes, checksum: b8c050c907a67f768e092a04f8231476 (MD5) / O papel desempenhado pela Tecnologia da Informação e Comunicação (TIC) no conjunto educacional tem mudado o seu contexto. Segundo pesquisas realizadas pelo Comitê Gestor de Internet no Brasil, há um grande crescimento da utilização de Ambientes Virtuais de Aprendizagem (AVA), e o seu uso está ampliado a diversos níveis da educação, tanto para Ensino a Distância, como também para apoio às aulas presenciais. Neste cenário, a observação acerca da aceitação da tecnologia pelos seus usuários e do comportamento destes em relação à tecnologia tornou-se primordial, pois o sucesso da ferramenta está diretamente relacionado com a sua adoção pelos docentes e discentes. Em âmbito internacional e local há uma carência de estudos que analisem o uso do AVA como suporte ao ensino presencial. Como contribuição para área de adoção de tecnologias da informação, o presente trabalho analisa os fatores de adoção e infusão do AVA como suporte ao ensino presencial superior utilizando como base a Teoria Unificada de Aceitação e Uso da Tecnologia (Unified Theory of Acceptance and Use of Technology - UTAUT). Este trabalho apresenta o conceito de adoção e infusão da tecnologia, a adoção como um processo que compreende a aceitação e a rotinização. E a infusão, como a continuidade de uso. No AVA a experiência do pós-uso determina o sucesso das tecnologias no ensino. Trata-se de um estudo de abordagem quantitativa, que utilizou o levantamento (survey) como estratégia de investigação, sendo aplicados 1079 questionários aos alunos que utilizam o AVA de forma voluntária como suporte ao ensino presencial no ensino superior, buscando informações sobre seus comportamentos, atitudes, intenções e percepções. A análise de resultados foi realizada por meio de análise fatorial e modelagem de equações estruturais. Os resultados indicam que: há forte relação entre uso e continuidade do uso, sendo que dentre as dimensões interatividade, expectativa de desempenho, expectativa de esforço, influência social, condições facilitadoras e qualidade da informação, o uso é o que tem mais forte correlação com a continuidade; há uma forte relação entre uso e expectativa de desempenho, interatividade, qualidade da informação; a menor correlação de todas é entre influência social e expectativa de esforço. Ressalta-se que todas as hipóteses foram confirmadas, com exceção de condições facilitadoras que demonstrou ser inversamente significante. Ainda como achado, verificou-se que, apesar de o modelo UTAUT ser uma reunião de constructos de outras teorias e modelos, há lacunas não abordadas e aspectos não analisados por este modelo no contexto do uso do AVA no ensino superior para apoio presencial, sendo a adaptação do modelo para estes casos, um importante resultado desta pesquisa.

An issue tracking system is a vital part of a company’s structure and organization. This system is primarily client-based and is only available through a client on a computer or the like. Because of this type of structure, the system is often limited to an internal level. However, implementing a web-based issue tracking system results in a wider availability and usability for users by providing the system to a mobile level. Since this study aims to develop and implement an artifact (web-based issue tracking system), then evaluate its usability, the research methodology: Design Science Research is appropriate for this study as its purpose is to implement and evaluate an artifact as a solution to a phenomenon or problem. A client-based issue tracking system in a business means that customers to a certain company only has the opportunity to monitor their issues if they have mutual remote-control capabilities and the same type of system. With a mostly quantitative questionnaire, designed according to the acceptance model Unified Theory of Acceptance and Use of Technology (UTAUT), data was collected regarding the usefulness of the artifact. The survey respondents were exclusively users of the Pyramid enterprise resource system. The result in accordance of UTAUT showed a positive attitude towards implementation and usability of the artifact, thus, making the conclusion of the study a positive attitude towards a web-based issue tracking system, as users of an enterprise resource planning system perceived the artifact as useful and at least as functional as the existing client-based implementation.

Abstract Date:                                     2017/06/05 Level:                                    Master thesis in Business Administration, 15 credits Institution:                                       School of Business, Society and Engineering, Mälardalen University Authors:                              Wilma de Boer                                                Jenny-Maria Åström                                                   (91/10/29)                                                       (87/06/30) Title:                                      Robots of the future are coming, are you ready? Tutor:                                    Cecilia Lindh Keywords:                          Robotics, technology acceptance, future robots, trust, innovation, UTAUT Research questions:                          - How can consumer acceptance of robots be studied as an international phenomenon?                                                   - What are the implications of robot acceptance for consumers? Purpose:                             The purpose of this study is to investigate the acceptance-level internationally, because of the future increase of new technology in the form of robotics. Method:                             A quantitative research method was conducted in this study. The data collection was done by a survey, via non-probability sampling. Conclusion:                       The findings of this study show that trust, anxiety and personal innovativeness influence the acceptance of robots internationally, while social influence does not affect the acceptance of the new technology in the context of robotics.

Introduction: The Enterprise  Resource  Planning system is  an  emerging  technology  that belongs to the scientific discipline of information systems. In simple words the ERP system integrates an organization’s resources and also involves business processes and organiza-tional changes. With the ubiquitous growth of IS investment, ERP systems implementation grows strongly. More and more companies introduced ERP systems. However many ERP implementation success stays at technical perspective. Users’ acceptance of ERP system is the key to the ERP implementation. Purpose: The purpose of this study is to investigate and research factors that have affected the  end-users’ acceptance of the ERP  system  during  post-implementation  phase  of  the ERP implantation lifecycle. Method: In  order  to  understand the ERP  system  acceptance  in practices,  this  study  will collect data from two Chinese companies. Employees from two Chinese companies will be selected as  target  group  for  user  acceptance research.  With the  analysis  of  collected  data, user acceptance of the ERP system in those two Chinese companies will be studied. Inter-views and questionnaire are used in this study. This study will interview with ERP export and  generate  the  factors that could  have possible affected users’ acceptance. Hypotheses will  be  deduced by  those  factors. Based  on  the  primary  data  of questionnaires regression analysis is used to test those hypotheses to identify those factors.  Results: Research results show the factors that influence end-user acceptance of the ERP system. The factors are: Business process adoption, ERP system performance, ERP com-munication, ERP  functionality, Computer nervousness, Technological  innovation, Social impact and support, ERP support. Organizations need to pay attention to those important factors in order to improve the ERP system acceptance among end-users.

Along with the development of smart phones and smart phones operating systems, users of smart phones are able to install software, games and other programs provided by third-party providers. WeChat as a third party software that exists in the current market, is an in-stant messaging application that enables users to send voice, video, pictures and text to their contacts through mobile network. Being a new application, the user acceptance of WeChat has not been studied. Therefore, the result of this study will be valuable to fill the knowledge gap about user acceptance study of this mobile application, and future development of other similar instant messaging mobile application could also benefit from this study. This study focuses on WeChat users and answers to the following research questions: 1. What are the factors that affect the users‘ acceptance of WeChat? 2. How could other competing instant messaging applications improve their user acceptance? The purpose of this study is to explain factors that affect the users‘ acceptance of WeChat among WeChat users who are studying in one specific school and working in one specific company. This study adopts a deductive, theory testing approach. The research model was proposed through literature review and expert interview, and six hypotheses were developed based on the research model. A survey was conducted subsequently to collect quantitative data. Hypotheses were tested through analyzing the quantitative data by using SPSS. Through testing the hypotheses, this study concluded that effort expectancy, social influence, facilitating conditions, cost and privacy are the factors that could affect user acceptance of WeChat. Other similar IM mobile applications could take those identified factors as reference in further user acceptance study, and the proposed research model in this study could also help in improving understanding of user acceptance in similar IM mobile application study.

Au cours de ces dernières années, les technologies mobiles ont créé des conditions de marché très concurrentielles. Face à cette nouvelle conjoncture, les banques ont lancé la banque mobile, une innovation technologique en milieu bancaire comme une nouvelle opportunité à saisir. Cette étude pose une question liée au cœur des principaux problèmes rencontrés dans le domaine bancaire : qui investit le plus dans les TIC, et qui vise à développer des relations à long terme avec ses clients. Afin de produire une valeur ajoutée sur les investissements technologiques, il devient important pour les banques d’assurer l’adoption de ces services par leurs clients dans un premier temps et d’assurer la survie de ces services (la continuité de l’utilisation) par le développement des relations durables et rentables avec les clients dans un deuxième temps. Ceci signifie que la compréhension des comportements des clients nécessite deux phases : la phase « adoption » et la phase « post-adoption ». La thèse vise, d’une part, à explorer les facteurs influençant l’adoption de la banque mobile par les clients et, d’autre part, à formuler un cadre explicatif de l’effet de ces facteurs pour établir et améliorer des relations entre les banques et leurs clients. L’analyse des données recueillies par questionnaire administré en face à face auprès de 282 répondants, identifie trois segments de clients : non utilisateurs, utilisateurs et adopteurs. L'analyse explicative réalisée par la méthode PLS relève le rôle important joué par quatre facteurs : l’utilité perçue, le risque perçu, la sécurité perçue et l’effort attendu dans les deux phases. / In recent years, mobile technologies have created very competitive market conditions. Facing this new environment, banks have launched mobile banking, a technological innovation in banking sector, as a new opportunity to seize. This study raises a question related to the heart of the main problems in banking: who invests the most in ICT, and who aims to develop long-term relationships with its clients. To produce added value on technological investments, it becomes important for banks to ensure the adoption of these services by their clients at first time and ensure the survival of these services (continuity of use) through the development of sustainable and profitable customer relationships in a second time. This means that the understanding of customer behavior requires two phases: the "adoption" phase and the "post-adoption" phase. The thesis aims, first, to explore the factors influencing the adoption of mobile banking by customers and, second, to formulate an explanatory framework of the effect of these factors to establish and improve relations between banks and their customers.The analysis of data collected by questionnaires administered face to face with 282 respondents identifies three customer segments: non-users, users and adopters. The explanatory analysis by the PLS method highlights the important role played by four factors: perceived usefulness, perceived risk, perceived safety and the expected effort in the two phases.

The purpose of this study was to identify factors that motivate or impede faculty use of learning object repositories (LORs). The unified theory of acceptance and use of technology (UTAUT) served as the theoretical framework for this study. Both quantitative and qualitative approaches were used in the study to explore two research questions relating to factors affecting faculty use of LORs. Research subjects were faculty and instructional staff users from two LORs: Orange Grove and Wisc-Online. This study was a two-phase design study. In Phase I, I conducted 13 interviews and analyzed data by a content analysis method. Phase II of the study was designed based on the results of Phase I. I collected data by a survey instrument from 38 respondents and analyzed the data by descriptive statistics and analysis of variance in Phase II. The results of the study indicated 22 factors as motivators for faculty use of LORs and 13 factors as barriers for faculty use of LORs. The study is the first to identify factors affecting faculty use of LORs from actual faculty users’ perspectives based on UTAUT. The study’s findings contribute to understanding the reasons that faculty use or do not use LORs and provide foundations for designing strategies to increase faculty use of LORs.

Magister Artium - MA / The micro-enterprise sector, although associated with mostly informal businesses, shows promise of potential and transitioning to more formal businesses. With this in mind, the South African government recognizes that prioritized sectorial development is needed to stimulate growth particularly in the micro-enterprise sector. Considering that evidence reveals growth and development in small business practices being closely related to the use of different forms of Information and Communication Technologies (ICTs), if and when strategically applied. Therefore recognizing the importance of ICTs the South African government has embarked on various technology related initiatives to facilitate needed growth and development. Despite this, entrepreneurs in the micro-enterprise sector demonstrate a low uptake of ICTs for their business operations, including the use of mobile technologies which are the most common form of ICTs available to micro- entrepreneurs. Many previous studies have investigated the adoption and use of mobile technologies in the microenterprise sector, but despite this a low uptake of mobile technologies still exists. For this reason, this study investigates and empirically determines the factors influencing the adoption and use of mobile applications for micro-enterprise operations in South Africa, using the Unified Theory of Acceptance and Use of Technology (UTAUT) model as a lens. The research population comprised a group of micro-entrepreneurs who all are users of a common mobile application (mentorship-movement application). The main aim of the investigation was to determine (i) the factors influencing the adoption and use of mobile applications for micro- enterprise operation, (ii) if the experience gained and their satisfaction associated with using the mentorship-movement application will influence their behavioural intention to use other mobile applications for business. The study was conducted objectively and used hypothesis testing as the means of investigation. Data was collected through the use of a survey questionnaire. The findings of the study indicate that ii | P a g e performance expectancy and effort expectancy positively influences the micro-entrepreneurs behavioural intention to adopt and use mobile applications for micro-enterprise operations. The findings also observed that social influence has no impact on the micro- entrepreneurs’ behavioural intention to adopt and use mobile applications for business. Facilitating conditions and behavioural intention were found to positively influence the use behaviour of the micro-entrepreneurs when it comes to adoption and use of mobile applications for business. Moreover, the findings confirmed that experience and satisfaction in using one mobile application does not influence the behavioural intention of the micro-entrepreneurs to use other mobile applications for business. The factors which have been found to bear influence on the adoption and use of mobile applications amongst micro-entrepreneurs in South Africa have implications for both policy and practice. In particular, the findings of this study may be used to inform the design of the various programmatic interventions which seek to improve outcomes of the micro-entrepreneur sector. This includes interventions by the Department of Small Business Development and that of the Small Enterprise Development Agency (SEDA).