The aim of this research project was to find out why the employees in the Middle East region, as a part of a large global company, did not use a project tracking information system. The research was conducted with a mixed method, starting with a qualitative study in order to gain an understanding of the problem and the current setting. Thereafter, hypotheses were tested with an e-survey sent out to the entire user group, which were around 350 persons. The outcome of the survey was surprisingly that the hypotheses, which were based on the United Theory of Acceptance and Use of Technology (UTAUT), were rejected. The findings in this study showed that if the user experiences a relative advantage with the system it has a positive effect on use as well as good data quality. This study has found that the opinions of colleagues and managers play a role on use and also the lack of integration. This research will serve as a base for future studies to investigate how the system is used and how it supports the business process. Furthermore, these findings contribute to the criticism on Technology Acceptance Model (TAM) and its successor.

As data becomes a ubiquitous part of today’s business, trust in data is recognised as a crucialfactor for organisations on the data-driven journey to stay competitive in the fast-evolvingmarketplace. To support the journey, Self-Service Business Intelligence (SSBI) has emerged asa popular approach for organisations to empower business users and gain actionable insightfrom data faster and better. Despite its importance and relevance at the organisational level,SSBI has suffered sluggish adoption rates at the user level. The purpose of this thesis is toexplore the importance of trust in data and how it influences SSBI adoption by business users.Through seven semi-structured interviews, this thesis is able to establish that: 1) trust in data isa prerequisite for SSBI adoption by business users; 2) business users trust the people behind thedata; 3) trust in SSBI tools is essential; and 4) trust in data is necessary for user adoption.Furthermore, these findings lead to a descriptive model of how trust in data influences SSBIadoption by business users as well as how business users can transition between a vicious cycleof SSBI resistance and a benign cycle of SSBI adoption.

Motstånd till förändring och konflikter kring vari nyttan ligger och vilket värde som ett förändrat arbetssätt kan generera handlar ofta om oförståelse. Men när en engagerar sig i någonting, och därigenom börjar förstå sig på det, så införs struktur och mening i det okända som vidare genererar ett kognitivt ramverk. Förståelse byggs upp om varför en övergång från ett nuläge till ett börläge är av värde. Studiens syfte uppkom efter att en processkartläggning genomförts som väckte intresset för ämnet. Detta mynnade sedan ut i att undersöka hur en processkartläggning och visualisering i form av processgrafer kan främja meningsskapande och underlätta vid adoption av informationsteknologi på mikronivå. Studien har genomförts med en kvalitativ forskningsansats där teorin har riktat sig mot förändringen, närmare bestämt hur förändring sker och hur det ser ut vid ett införande av ny informationsteknologi samt vilka konsekvenser det kan ha. Detta har sedan studerats med hjälp av Karl E. Weicks sense making theory. Konklusionen är att den aktivitet som en processkartläggning är samt visualiseringen i form av processgrafer, anses stödja cykeln hos individers meningsskapande. Meningsskapandet i sin tur föreslås kunna hantera den oförståelse, rädsla och oro som ett införandeprojekt kan generera, vilket i sin tur underlättar individers adoption.

Rapid technological progress has transformed our daily activities. One of these is how we pay for goods. Mobile payment is a payment option with great potential, but it is still struggling to become part of individuals' daily life. Previous research shows that adoption and acceptance of mobile payment vary widely between different countries. It is important to understand the determinants of mobile payment adoption, as cultural differences between countries may be one of the primary reasons for the different degrees of user mobile payment adoption. The purpose of this study is to investigate the factors, which influence user adoption of mobile payment in one Asian country, China, and one European country, Sweden. In addition, the aim of the study is to explore the difference in mobile payment adoption from the cultural point of view at an individual level. In this study, two research questions are proposed: what influences user intention to adopt mobile payment in the context of China and Sweden, and how does an individual culture influence user adoption of mobile payment in the context of China and Sweden. The research was conducted with a combination of an extended UTAUT (Unified Theory of Acceptance and Use of Technology) model with the added concept of Perceived Information security and Hofstede's cultural theory. Altogether, it was studied how these concepts influence Behavioural intention.  Based on the literature review of mobile payment adoption by users and Hofstede's culture theory, this study uses qualitative research to interpret the phenomenon on a deeper level with the intention of explaining it. Through observation, interviews, and questionnaires, several conclusions were drawn. The analysis of the results showed that the proposed research model applies to China and Sweden. Performance Expectancy, Effort Expectancy, and Social Influence have influenced the user mobile payment adoption in both studied countries, and Perceived Information Security has a strong influence on users in Sweden. The results also show that Power Distance, Collectivism, and Masculinity have a strong moderating effect on the behavioural intention of users in China, while Collectivism and Femininity have a strong moderating effect on the behavioural intention of users in Sweden. On this basis, it is suggested that cultural factors be incorporated into the research model of technology acceptance, and further research should be conducted in different countries to provide different perspectives.

Mobiltelefoner har utvecklats i snabb takt över åren, från ett nytt koncept till en vardaglig självklarhet för många i bägge personlig och professional fattning. Efter smartphonens myntning i 1994 med IBM Simon Personal Communicator har mobiltelefonen evolveras i många olika riktningar. 2013 kom den först smartphonen med välvd skärm, Samsung Galaxy Round, vilket påbörjande en ny trend av böjda smartphones. Denna studie undersöker användaracceptans av den senaste typen av välvd skärm, sidoböjning, utifrån ett perspektiv av mänskliga nöjen. Studien föreslår att innovationen av sidoböjning inte avnjuts pragmatiskt utan idealistiskt, med fokus på adoptörens ideologiska och sociala begär. Innovationens framtid och utspridning utöver samhället slutdras som osäkert, med förslag på framtida forskning att vidareutveckla ämnets kunskapsbas. / Mobile phones have developed rapidly over the years, from a novel concept to an typical day certainty for many in both personal and professional use. Following the advent of the smartphone in 1994 with the IBM Simon Personal Comunicator, the mobile phone has evolved in a number of directions. In 2013, the Samsung Galaxy Round was launched, the first smartphone featuring a curved display, sparking a new trend of curved-display smartphones. This study investigates the user acceptance of the latest type of curved displays, curved sides, from a perspective of human pleasures. The studie suggests the innovation of curved sides is not enjoyed pragmatically, but idealistically, with a focus on the adopter’s ideological and social desires. The future of the innovation and its diffusion throughout society is concluded to be uncertain, with suggestions of future research to further develop the subject’s base of knowledge.

<p>This research work investigates and reports on the contribution of usability and perceptual frameworks towards understanding and ultimately increasing usage of a sales website and a corporate marketing website for a major insurance company in South Africa. It investigates whether the application of usability principles to the sales web positively influences the usage of the sales web system as a tool by intermediaries, and in so doing help the organisation recoup their investment and lower operational costs. This financial services (traditionally insurance) company, like many organisations, is in the process of migrating key operational systems onto web platforms to take advantage of benefits such as the ubiquity of web access and services orientated architecture among others. The research reviewed key frameworks in the area of technology acceptance or usage namely  Nielsen‟s usability attributes (Nielsen, 2003)  The Technology Acceptance Model (TAM), (Davis, 1989)&nbsp /  The Theory of Reasoned Action (Fishbein &amp / Ajzen, 1975)  The Theory of Planned Behavior (Ajzen, 1985) / and derived a theoretical summative model (the Conceptual Research Model) that combined both usability and perceptual dimensions. The applicability of this summative model was empirically tested using quantitative data relating to system&nbsp / usage and user perception. Empirical evidence was gathered to prove and refine the Conceptual Research Model (CRM), and the data substantiated the inclusion of the constructs in the CRM, as well as the efficacy of the model in a financial services organisation. Through testing of the CRM, this research has also confirmed which specific attributes of usability can be focussed on to bring about positive change in users‟ usage behaviour and adoption of a website or web application.</p>

<p>This research work investigates and reports on the contribution of usability and perceptual frameworks towards understanding and ultimately increasing usage of a sales website and a corporate marketing website for a major insurance company in South Africa. It investigates whether the application of usability principles to the sales web positively influences the usage of the sales web system as a tool by intermediaries, and in so doing help the organisation recoup their investment and lower operational costs. This financial services (traditionally insurance) company, like many organisations, is in the process of migrating key operational systems onto web platforms to take advantage of benefits such as the ubiquity of web access and services orientated architecture among others. The research reviewed key frameworks in the area of technology acceptance or usage namely  Nielsen‟s usability attributes (Nielsen, 2003)  The Technology Acceptance Model (TAM), (Davis, 1989)&nbsp /  The Theory of Reasoned Action (Fishbein &amp / Ajzen, 1975)  The Theory of Planned Behavior (Ajzen, 1985) / and derived a theoretical summative model (the Conceptual Research Model) that combined both usability and perceptual dimensions. The applicability of this summative model was empirically tested using quantitative data relating to system&nbsp / usage and user perception. Empirical evidence was gathered to prove and refine the Conceptual Research Model (CRM), and the data substantiated the inclusion of the constructs in the CRM, as well as the efficacy of the model in a financial services organisation. Through testing of the CRM, this research has also confirmed which specific attributes of usability can be focussed on to bring about positive change in users‟ usage behaviour and adoption of a website or web application.</p>

Magister Commercii (Information Management) - MCom(IM) / This research work investigates and reports on the contribution of usability and perceptual frameworks towards understanding and ultimately increasing usage of a sales website and a corporate marketing website for a major insurance company in South Africa. It investigates whether the application of usability principles to the sales web positively influences the usage of the sales web system as a tool by intermediaries, and in so doing help the organisation recoup their investment and lower operational costs. This financial services (traditionally insurance) company, like many organisations, is in the process of migrating key operational systems onto web platforms to take advantage of benefits such as the ubiquity of web access and services orientated architecture among others. The research reviewed key frameworks in the area of technology acceptance or usage namely Nielsen‟s usability attributes (Nielsen, 2003). The Technology Acceptance Model (TAM), (Davis, 1989). The Theory of Reasoned Action (Fishbein & Ajzen, 1975). The Theory of Planned Behavior (Ajzen, 1985); and derived a theoretical summative model (the Conceptual Research Model) that combined both usability and perceptual dimensions. The applicability of this summative model was empirically tested using quantitative data relating to system usage and user perception. Empirical evidence was gathered to prove and refine the Conceptual Research Model (CRM), and the data substantiated the inclusion of the constructs in the CRM, as well as the efficacy of the model in a financial services organisation. Through testing of the CRM, this research has also confirmed which specific attributes of usability can be focussed on to bring about positive change in users' usage behaviour and adoption of a website or web application. / South Africa

Digital implants have become a new frontier for body hackers, technology enthusiasts and disruptive innovation developers, who seek to service this technology for themselves and to new users. This thesis has explored conditions for future user adoption of human body augmentation with digital implants. The conditions explored were mainly self-beneficial health optimization through technology, self-quantification or convenience scenarios. Applying Diffusion Of Innovation theory, Value-based Acceptance Model and research through design methods were used. The process consisted of quantitative and qualitative data gathering and analysis, using interviews, surveys and iterative prototyping with evaluation. The results show mixed user attitude towards implant usage, mainly depending on users' need for added benefits, whether the user is a technology enthusiast actively using technology for self-beneficial gain or a casual everyday consumer of technology. Certain conditions could affect adoption of implants into mainstream usage, mainly data privacy, regulation, convenience, self-quantification or health management. In order for implants to succeed as a mainstream technology, there needs to be proper secure infrastructure, easy installation and coordinated services that offer individual benefits of health or convenience, with a high consumer confidence in supported services, installation / removal and devices. Several companies are working on offering such a service, in order to evaluate such a proposition, iterative prototypes were created to evaluate a health management scenario as a streamlined consumer service, using a service design blueprint and a related interactive smartphone application prototype.