Submitted by Cristiane Oliveira (cristiane.oliveira@fgv.br) on 2014-05-07T21:06:38Z No. of bitstreams: 1 1200300617.pdf: 12972707 bytes, checksum: 4cc5740a31d7d0f9eb649449e71c619c (MD5) / Approved for entry into archive by Ana Luiza Holme (ana.holme@fgv.br) on 2014-05-07T21:12:52Z (GMT) No. of bitstreams: 1 1200300617.pdf: 12972707 bytes, checksum: 4cc5740a31d7d0f9eb649449e71c619c (MD5) / Made available in DSpace on 2014-05-07T21:32:47Z (GMT). No. of bitstreams: 1 1200300617.pdf: 12972707 bytes, checksum: 4cc5740a31d7d0f9eb649449e71c619c (MD5) Previous issue date: 2002 / Trata dos aspectos sócio - econômicos e mercadológicos que levam as empresas a buscarem novos mercados fora de seus países de origem, bem como as estratégias empresariais concomitantes a este movimento. Aborda as características de um processo de Terceirização de Operações e sua implementação prática. Aponta, para as diferentes formas de entrada em novos mercados, as possibilidades de aplicação do conceito de Terceirização de Operações.

Submitted by BRIAN EDWARD O’CONNOR (brian.connor2015@fgvmail.br) on 2015-01-26T16:47:24Z No. of bitstreams: 1 CIM_Thesis_B O'Connor - Revised (1).pdf: 5654855 bytes, checksum: 6b670e2f1fea256b2b55b0fa2fd5c3c4 (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2015-01-28T14:09:02Z (GMT) No. of bitstreams: 1 CIM_Thesis_B O'Connor - Revised (1).pdf: 5654855 bytes, checksum: 6b670e2f1fea256b2b55b0fa2fd5c3c4 (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2015-02-05T13:50:56Z (GMT) No. of bitstreams: 1 CIM_Thesis_B O'Connor - Revised (1).pdf: 5654855 bytes, checksum: 6b670e2f1fea256b2b55b0fa2fd5c3c4 (MD5) / Made available in DSpace on 2015-02-05T15:38:31Z (GMT). No. of bitstreams: 1 CIM_Thesis_B O'Connor - Revised (1).pdf: 5654855 bytes, checksum: 6b670e2f1fea256b2b55b0fa2fd5c3c4 (MD5) Previous issue date: 2014-10-30 / In June 2014 Brazil hosted the FIFA World Cup and in August 2016 Rio de Janeiro hosts the Summer Olympics. These two seminal sporting events will draw tens of thousands of air travelers through Brazil’s airports, airports that are currently in the midst of a national modernization program to address years of infrastructure neglect and insufficient capacity. Raising Brazil’s major airports up to the standards air travelers experience at major airports elsewhere in the world is more than just a case of building or remodeling facilities, processes must also be examined and reworked to enhance traveler experience and satisfaction. This research paper examines the key interface between airports and airline passengers—airport check-in procedures—according to how much value and waste there is associated with them. In particular, the paper makes use of a value stream mapping construct for services proposed by Martins, Cantanhede, and Jardim (2010). The uniqueness of this construct is that it attributes each activity with a certain percentage and magnitude of value or waste which can then be ordered and prioritized for improvement. Working against a fairly commonly expressed notion in Brazil that Brazil’s airports are inferior to the airports of economically advanced countries, the paper examines Rio’s two major airports, Galeão International and Santos Dumont in comparison to Washington D.C.’s Washington National and Dulles International airports. The paper seeks to accomplish three goals: - Determine whether there are differences in airport passenger check-in procedures between U.S. and Brazilian airports in terms of passenger value - Present options for Brazilian government or private sector authorities to consider adopting or implementing at Brazilian airports to maximize passenger value - Validate the Martins et al. construct for use in evaluating the airport check-in procedures Observations and analysis proved surprising in that all airports and service providers follow essentially the same check-in processes but execute them differently yet still result in similar overall performance in terms of value and waste. Although only a few activities are categorized as completely wasteful (and therefore removed in the revised value stream map of check-in activities), the weighting and categorization of individual activities according to their value (or waste) presents decision-makers a means to prioritize possible corrective actions. Various overall recommendations are presented based on this analysis. Most importantly, this paper demonstrates the viability of using the construct developed by Martins et al to examine airport operations, as well as its applicability to the study of other service industry processes.

Submitted by Christopher Edward Gay (christopher.gay2015@fgvmail.br) on 2015-01-27T15:44:40Z No. of bitstreams: 1 petrobras_thesis_Christopher Gay.pdf: 1119812 bytes, checksum: 83dc89fc2c033343fe6fe8c5cde4218e (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2015-01-28T14:11:22Z (GMT) No. of bitstreams: 1 petrobras_thesis_Christopher Gay.pdf: 1119812 bytes, checksum: 83dc89fc2c033343fe6fe8c5cde4218e (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2015-02-05T16:49:39Z (GMT) No. of bitstreams: 1 petrobras_thesis_Christopher Gay.pdf: 1119812 bytes, checksum: 83dc89fc2c033343fe6fe8c5cde4218e (MD5) / Made available in DSpace on 2015-02-05T16:49:57Z (GMT). No. of bitstreams: 1 petrobras_thesis_Christopher Gay.pdf: 1119812 bytes, checksum: 83dc89fc2c033343fe6fe8c5cde4218e (MD5) Previous issue date: 2014-10-30 / As a latecomer firm, Petrobras’ innovation progress has previously been measured in terms of its productive capacity, capability accumulation, and more recently in terms of its strategic R&D and new product development. Patents are an acceptable proxy for innovation, especially for complex innovations such as biofuels and deepwater oil exploration & production, and this study evaluates Petrobras’ patent intensity relative to Shell and ExxonMobil for the years 2008–2012. The study found that while Petrobras may be a world-leader in deepwater E&P, its patent activities and portfolio are not competitive with its peers. This low patent intensity (and, by proxy, innovation) of Petrobras’ is explained by past and present institutional, cultural, and firm-specific factors.

Submitted by Daniele Santos (danielesantos.htl@gmail.com) on 2015-12-22T14:14:41Z No. of bitstreams: 1 Felipe.pdf: 2884908 bytes, checksum: fd9bfa679fe21d998b708516dec44d99 (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2016-01-27T16:22:48Z (GMT) No. of bitstreams: 1 Felipe.pdf: 2884908 bytes, checksum: fd9bfa679fe21d998b708516dec44d99 (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2016-02-01T13:46:12Z (GMT) No. of bitstreams: 1 Felipe.pdf: 2884908 bytes, checksum: fd9bfa679fe21d998b708516dec44d99 (MD5) / Made available in DSpace on 2016-02-01T13:46:25Z (GMT). No. of bitstreams: 1 Felipe.pdf: 2884908 bytes, checksum: fd9bfa679fe21d998b708516dec44d99 (MD5) Previous issue date: 2015-10-27 / This thesis looks into the strategic dimensions that Multi-National Companies (MNC) consider when they start the operation in a new country in Latin America and if all have the same weight or relevance when doing the strategic decisions as a guide to land onto a new country. Understanding the weight that MNCs gives to them can prompt to understand the reasons behind the success stories, the struggles - and even failures - that some companies had in the aforementioned region. The approach was via an initial analysis of the scholar bibliography in order to define three main dimensions in the models or frameworks that deal with the strategy used to land. After this, and through interviews, was found out how relevant are each of them for their companies, how they weight them and if there were other dimensions considered. The question that this thesis contributes to understand is if all new market strategic dimensions are equally relevant for a MNC when arriving to Latin America. The results show a predominance of the cultural aspect and in second place, the considered entry strategy (alliances, speed, size, etc.).

Submitted by Daniele Santos (danielesantos.htl@gmail.com) on 2016-02-19T13:20:56Z No. of bitstreams: 1 Benjamin.pdf: 19540571 bytes, checksum: 48a319ede71bcef70c51da8ad754e0f5 (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2016-02-19T16:24:25Z (GMT) No. of bitstreams: 1 Benjamin.pdf: 19540571 bytes, checksum: 48a319ede71bcef70c51da8ad754e0f5 (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2016-02-22T13:19:05Z (GMT) No. of bitstreams: 1 Benjamin.pdf: 19540571 bytes, checksum: 48a319ede71bcef70c51da8ad754e0f5 (MD5) / Made available in DSpace on 2016-02-22T13:19:22Z (GMT). No. of bitstreams: 1 Benjamin.pdf: 19540571 bytes, checksum: 48a319ede71bcef70c51da8ad754e0f5 (MD5) Previous issue date: 2015-10-26 / Corporate Social Responsibility (CSR) is being implemented in the corporate world at an ever increasing rate, benefitting societies around the world. Several theories have been proposed that contend that the corporations who are implementing CSR programs also benefit financially, making the relationship a symbiotic one. This paper analyzes the financial health of Prime Bank Limited, Bangladesh, (PBL) over a period of a decade in order to determine if PBL has indeed benefited financially from implementing its CSR program. The analysis focuses on examining PBL’s internal and external financial indicators over an extended period of time to determine what the net effect, if any, that the CSR program has had on them. This analysis concludes that the evidence does not support the claim of a causal relationship between CSR spending and positive effects upon PBL, as measured by PBL’s financial indicators.

Made available in DSpace on 2009-11-18T19:01:44Z (GMT). No. of bitstreams: 0 Previous issue date: 2001 / The organizations are becoming to pay attention on changes raised from the transition of traditional structures for functional ones and also on the union of organizational cultures due to the associated risks. These changes come due to downsizing, mergers, incorporations, spin-offs, and joint ventures, among other administrative and corporate practiced alternatives. With the need to adapt quickly the business to the externai demands, the risks, many times, either are not analyzed or are analyzed superficial or partially, resulting on the increase of them and exposing the business processes to potential frauds. The business control environment has been viewed as a concern area, mainly in the moments of structural transition and organizational changes, for the conceptual ignorance of the risk and of the importance of the control, as well as for the form of change implementation. It is also verified that there are companies, usually the big ones, that possess a structured control system and other, usually the averages and small, that don't have an implemented control system, where, according to the searches, occur a larger number of frauds, that, proportionally to their assets, represents a substantialloss to the businesses. This study aims at approaching the evidence of contribution of a structured system of control for the fraud occurrence mitigation in the organizations. / As organizações estão se conscientizando que a mudança decorrente da transição de estruturas tradicionais para funcionais, da implementação de estruturas, assim como da união de culturas organizacionais, está repleta de riscos. Esta mudança vem em decorrência de downsizing, fusões, incorporações, cisões, joint ventures, entre outras alternativas administrativas, societárias e comerciais praticadas. Com a necessidade de adaptar rapidamente o negócio às exigências externas, os riscos, muitas vezes, não são analisados ou o são superficial ou parcialmente, resultando na elevação dos mesmos e expondo os processos de negócios a potenciais fraudes. O ambiente de controle do negócio tem se mostrado uma área de preocupação, principalmente nos momentos de transição estrutural e organizacional, pelo desconhecimento conceitual do risco e da importância do controle, como também pela forma de implementação das mudanças. Verifica-se também que há empresas, normalmente as grandes, que possuem um sistema estruturado de controles implementado e outras, normalmente as médias e pequenas, que não o possuem, onde, de acordo com pesquisas realizadas, encontra-se um maior número de fraudes, que, proporcionalmente ao seu patrimônio, representa uma perda substancial aos seus negócios. Este estudo objetiva abordar a evidência de contribuição de um sistema estruturado de controle para a minimização de ocorrência de fraudes nas organizações.

Made available in DSpace on 2009-11-18T19:01:45Z (GMT). No. of bitstreams: 1 Marcelino.pdf: 2891187 bytes, checksum: 411c487054940d463e20e2a9f654b8d9 (MD5) Previous issue date: 2001 / The work below, in its speculative fraction, analyses the causes of conflict existent be-tween the different areas of the present companies. The work also expose the main conse-quences of the conflict and the responses of the high executives. Through several authors point of view it also contains fragments about the participation of mediators, as instruments of cooperation and solutions of conflicts, in the interdepartamental conflict and how we must deal with the conflict in the companies. In its experimental section, tries to identify the past facts, the symptoms, the causes and the sources of the conflict in the areas of Banco do Brasil and the interrelation with the existent research about the theme. At last, presents the conclusions and recommendations of the author of the work and the suggestions of the employees that were analyzed, with the objective of improving the rela-tions between the different areas of Banco do Brasil. / O presente trabalho, em sua parte teórica, aborda as causas de conflito entre as áreas organizacionais das empresas. Também relata as principais conseqüências do conflito e as respostas dos altos executivos. Sob a ótica de vários autores, contém abordagens sobre a par-ticipação como instrumento de cooperação e de solução de conflitos, os papéis de terceiros no conflito interdepartamental e como devemos lidar com o conflito nas empresas. Na sua parte prática, procura identificar os antecedentes, os sintomas e as causas e fontes de conflitos nas áreas do Banco do Brasil e sua interrelação com a literatura existente sobre o tema. Por último, apresenta as conclusões e recomendações do autor do trabalho e as suges-tões dos funcionários que foram pesquisados, com vistas a melhorar o relacionamento entre as áreas do Banco do Brasil.

Submitted by paulo junior (paulo.jr@fgv.br) on 2010-03-04T21:25:10Z No. of bitstreams: 1 Isabella Borghi.pdf: 477826 bytes, checksum: e46ce9ef95b0de664e6541179d794070 (MD5) / Approved for entry into archive by paulo junior(paulo.jr@fgv.br) on 2010-03-04T21:25:34Z (GMT) No. of bitstreams: 1 Isabella Borghi.pdf: 477826 bytes, checksum: e46ce9ef95b0de664e6541179d794070 (MD5) / Made available in DSpace on 2010-03-05T13:26:17Z (GMT). No. of bitstreams: 1 Isabella Borghi.pdf: 477826 bytes, checksum: e46ce9ef95b0de664e6541179d794070 (MD5) Previous issue date: 2009-02-05 / Competitiveness and social responsibility have been constantly discussed at the academic and economic environment. On one side, companies pursue competitiveness through efficiency, excellence and constant performance improvement. This performance, as mentioned by Bateman and Strasser (1984), finds among its groundings the employees’ commitment to their organization. On the other side, society, and all its agents, demands in an each time stronger and broader manner that companies act in socially responsible ways. Therefore the present work aimed to analyze an organizational commitment model and a corporate social responsibility one, that would provide the foundations for understanding both concepts and the possible relations between them. Four interest groups to which corporate social responsibility can be intended – social and non social stakeholders, employees, customers and government – and three dimensions of organizational commitment – affective, normative and continuance – were obtained. Through correlation and regression analysis, it was found that, for the given sample, the corporate social responsibility actions aimed to employees and to customers have a positive relation with affective and normative commitments, while the corporate social responsibility actions aimed to social and non social stakeholders and to the government have a direct relation only to the affective commitment. Further relations between the dependent and independent variables were found absent. Thus, this work proposes that managers, aware of the possible valuable effects on the employees’ organizational commitment and thereafter results and performance, act in order to clarify and improve employees’ perception about corporate social responsibility activities. Besides deepening the knowledge about the causes and antecedents of organizational commitment, it is believed that the results demonstrated may guide organizations in their conscience improving actions on corporate social responsibility in a more effective way. / A competitividade e a responsabilidade social têm sido temas de constante discussão nos meios acadêmicos e econômicos. De um lado, as empresas buscam a competitividade através da eficiência, da excelência e da melhora constante de desempenho. Este desempenho, conforme já colocado por Bateman e Strasser (1984), encontra entre suas bases o comprometimento dos empregados com a sua organização. De outro lado, a sociedade, e todos os grupos nela atuantes, cobram de maneira cada vez mais forte e ampla que as empresas ajam de forma socialmente responsável. Neste sentido, o presente trabalho buscou analisar um modelo de comprometimento organizacional e um de responsabilidade social corporativa que fornecessem as bases para a compreensão desses dois construtos e as possíveis relações entre eles. A partir dos modelos estudados, obtiveram-se quatro grupos de interesse para os quais as atividades de responsabilidade social corporativa podem ser direcionadas – stakeholders sociais e não sociais, empregados, consumidores e governo – e três dimensões do comprometimento organizacional – afetiva, normativa e instrumental. Através de análises de correlação e de regressão linear simples e algumas ponderações teóricas, concluiu-se que, para a amostra obtida, as atividades de responsabilidade social corporativa voltadas aos empregados e aos consumidores possuem relação positiva com os comprometimentos afetivo e normativo, enquanto que as ações de responsabilidade social corporativa voltadas a stakeholders sociais e não sociais e ao governo possuem relação direta apenas com o comprometimento afetivo. As demais relações entre a variável dependente e independente se mostraram inexistentes. Desta forma, este trabalho propõe que os gestores das organizações, conhecedores dos possíveis efeitos benéficos sobre o comprometimento organizacional de seus empregados e, conseqüentemente, seus resultados e desempenho, atuem no sentido de esclarecer e melhorar a percepção de seus empregados sobre as atividades de responsabilidade social corporativa. Além de aprofundar o conhecimento sobre as causas e antecedentes do comprometimento organizacional, acredita-se que os resultados demonstrados possam direcionar as organizações em suas ações de conscientização sobre responsabilidade social corporativa de forma mais efetiva.

Made available in DSpace on 2010-04-20T20:14:39Z (GMT). No. of bitstreams: 0 Previous issue date: 2002-01-17T00:00:00Z / O trabalho é composto de cinco capítulos além da introdução. O capítulo 2 concentra os aspectos teóricos e metodológicos do trabalho. Nele são definidos os conceitos e a técnica a serem utilizados para medir a eficiência e a produtividade dos bancos no Brasil. O capítulo 3 analisa a reestruturação do sistema financeiro brasileiro entre o segundo semestre de 1994 e o final de 1999, destacando as mudanças institucionais, regulatórias e de estrutura de mercado que possam ter influenciado a eficiência e a produtividade dos bancos nesse período. O objetivo desse capítulo é traçar o pano de fundo para a análise das medidas de eficiência e de produtividade. No capítulo 4 são definidas as variáveis, insumos e produtos, utilizadas no estudo. Houve a I preocupação de captar da melhor forma possível as especificidades da indústria bancária brasileira. Além disso, é definida a amostra de bancos e realizada análise exploratória dos dados, a partir das estatísticas descritivas das variáveis. No capítulo 5 são analisados os resultados obtidos a partir da utilização da técnica Análise de Envoltória de Dados (Data Envelopment Analysis - DEA) para estimar a fronteira eficiente e seu deslocamento, com base nos dados da amostra de bancos privados brasileiro definida no capítulo 3. Finalmente, no capítulo 6 são apresentadas as conclusões e destacados os principais resultados obtidos neste estudo.

Made available in DSpace on 2010-04-20T20:14:40Z (GMT). No. of bitstreams: 0 Previous issue date: 1997-04-03T00:00:00Z / Este trabalho apresenta uma classificação das Tecnologias de Informação (Tl's) utilizadas como ferramentas de suporte ao ensino e pesquisa em Administração de Empresas. Descreve-as criticamente e faz uma associação às correntes teóricas de aprendizado, propondo uma reestruturação das Instituições de Ensino. São apresentados recursos como: Laboratórios de Informática, Uso em Sala de Aula, Hipermídia, Simulação, Educação Apoiada por Computador, Internet, Educação à Distância, Biblioteca Eletrônica, etc. Este estudo apresenta também uma pesquisa sobre o 'estado da arte' no uso das Tls pelos Professores da Escola de Administração de Empresas de São Paulo da Fundação Getúlio Vargas (EAESPIFGV). / This Work presents a classification of the Information Technologies (ITs) used as support tools for Business Administration teaching and research. These tools are critically described and related to the main learning theories, then proposing to restructure the Teaching Institutions. The instruments presented are: Computer Laboratories, Classroom Use, Hypermidia, Simulation, Computer-Based Training, Internet, DistanceLearning, Electronic Library, etc. This study also presents a research on the 'art state' of the use of the ITs by the teachers of the 'Escola de Administração de Empresas de São Paulo da Fundação Getúlio Vargas (EAESP/FGV)'.