The aim of this study is to analyse the process of teaching on line amongst Swedish high school teachers. The empirical material for the study is based on four one-hour qualitative interviews with high school teachers who taught a range of subjects between them. The teachers interviewed all worked in the same high school in Mid Sweden and they were compelled to teach online as part of a series of measures deployed by the Swedish Government in response to the COVID19 global pandemic. The interview data were analysed with the help of Anselm Strauss’ pragmatist-interactionist notion of work and articulation work, and with the help of the concept of tacit knowledge. The study shows the range and nature of the extra work tasks engaged in by the teachers when teaching online. It also highlights the difficulties teachers had in communicating with students in an online setting, where they were unable to put their tacit classroom skills to use. Teachers felt that their professional practice depended on creative and spontaneous classroom communication, and that such classroom interaction was necessary for successful pupil outcomes. The study highlights that the online environment did not allow for this creative and spontaneous classroom practice. In the online environment teachers could not pick up cues from learners. Teachers’ ability to perform professionally was thereby compromised by the online environment. Further research into teachers’ methods for online teaching is required.

Visions of future computing in residential settings often come with assumptions of seamless, well-functioning, properly configured devices and network connectivity. In the near term, however, processes of setup, maintenance, and troubleshooting are fraught with difficulties; householders regularly report these tasks as confusing, frustrating, and unpleasant. I conducted a series of empirical studies examining both the sources of digital complexity in residential settings well as how people cope with these complexities. Grounded in this fieldwork, I designed a technology probe called Tech Clips. Tech Clips facilitates the sharing of technology-related information by and for people within one's social network. I then conducted a long-term, real-world deployment study in which ten families used the software, while simultaneously completing a series of common computing setup and maintenance tasks. Based on the results of this study, I provide both a rich description of home technology usage and maintenance practices, as well as design implications for software systems that facilitate help-giving between family and friends. The contributions of this research are (1) empirical studies of how lay people understand and cope with vexing technology problems in environments lacking technical experts; (2) the development of a software system to facilitate technical advice sharing; (3) deployment of this system in real-world settings; and (4) recommendations for the design of future tools for facilitating technical help-giving between family and friends.

This thesis explores how scientists within the controversial scientific field of gene  transfer make their research doable. Based on in-depth interviews with gene transfer scientists and key individuals from different regulatory agencies and advisory boards in Sweden and the U.S.A., the study focuses on how scientists describe and reason about how they handle the various problems that confront them as they work in a technically advanced and highly controversial field of research. Drawing upon Clarke and Fujimura’s concepts of situatedness and doability, Latour’s concepts of enrollment and translation, Strauss’concepts of articulation work and alignment as well as Gieryn’s concept of boundary-work, the study analyzes how doable problems are constructed within gene transfer, from basic science to clinical application on human subjects. Doable problems were constructed by enrolling allies on different levels, translating interests and creating alignment of interests and activities of the allies enrolled. The study covers how scientists handle questions of funding, research cooperation and choice of scientific material as well as the ethical complications involved in gene transfer research and its applications. For the U.S. scientists an essential part of creating doable problems consisted of boundary-work in relation to regulatory demands and interventions, something that did not concern the Swedish scientists to the same extent. Gene transfer, due to its controversial character, has raised public fears and concerns. Using Goffman’s concept of frames, the study also analyzes how gene transfer scientists attempt to gain public acceptance by framing gene transfer as an ordinary kind of therapy, while simultaneously heralding it as a revolutionary new technology, in order to obtain the external funding necessary for an expensive and extensive research. / Avhandlingen undersöker hur forskare inom det kontroversiella forskningsfältet genterapi gör sin forskning möjlig. Utifrån djupintervjuer med genterapiforskare samt med nyckelpersoner inom  regleringsmyndigheter och rådgivande organ i Sverige och USA visas i avhandlingen hur forskare beskriver och resonerar kring hur de hanterar olika problem som uppstår i deras arbete inom ett vetenskapligt avancerat och mycket kontroversiellt forskningsfält. Med hjälp av Clarke och Fujimura’s begrepp situatedness och doability, Latour’s begrepp enrollering och översättning, Strauss’ begrepp articulation work och alignment samt Gieryn’s begrepp gränsarbete analyserar avhandlingen forskarnas arbete med att konstruera utförbara problem inom genterapiforskning, från grundforskning till klinisk tillämpning på människor. Detta sker genom enrollering av allierade på olika nivåer, genom översättning av olika aktörers intressen samt genom att dessa enrollerade allierades verksamheter och intressen läggs i linje med forskarnas egna. Avhandlingen tar upp hur forskarna hanterar olika praktiska problem, som finansiering, forskningssamarbete och val av forskningsmaterial, samt hur de bemöter de olika etiska problem som genterapiforskningen och dess tillämpning innebär. Avhandlingen visar även på en viktig skillnad mellan de intervjuade amerikanska och svenska forskarna. I USA måste forskarna hantera en stark reglering av deras arbete, något som inte berör de svenska forskarna på samma sätt; de amerikanska forskarna måste därvid använda olika former av gränsarbete i sina relationer till reglerande myndigheter. Genterapins osäkra och kontroversiella karaktär har orsakat rädsla och oro hos allmänheten. Avhandlingen analyserar genterapiforskarnas försök att skapa samhällelig acceptans för sin forskning genom att ge den en inramning som en etablerad form av medicinsk behandling. Detta sker i viss motsättning till en parallell inramning av genterapi som en ny och revolutionerande teknologi, något som sker i syfte att erhålla den nödvändiga finansieringen för en kostnadskrävande och omfattande forskning.

This thesis is a collection of six papers and a cover paper reporting an exploration of how to strike a balance between individual task execution and work articulation in Computer-supported Cooperative Work (CSCW). The interest in this theme is motivated by an increased reliance of IT-supported cooperative work arrangements in modern organizations, the fragmented layout of work for multitasking individuals and reports on various forms of overload, increased level of stress and anxiety experienced by workers active in these organizations. Modern organizations are increasingly reliant on IT-supported cooperative work arrangements for doing work. Cooperators are not only expected to execute assigned tasks, but also to engage in work articulation. This is a term used to describe the process of rich and frequent interaction needed for securing that the contributions of cooperators are executed in such a way that the overall goal is reached. As cooperators typically are involved in several work formations in parallel, they need to find a balance between individual work and work articulation in relation to several work formations. The challenge of finding a balance in cooperative work has only to a limited extent been addressed in CSCW and there are few successful designs available for this purpose. The scope of this thesis is to develop an understanding of the challenges faced and strategies deployed by cooperators and work formations for striking a balance in work. The purpose is therefore to explore how multitasking individuals manage to find a balance between task execution and articulation work in computer-supported cooperative work, what challenges they face in the process, and how IT should be designed to support them. To reach this purpose several instances of cooperative work in different contexts have been closely studied. The main conclusions of this thesis are that cooperators are constantly struggling for a balance in work through making frequent switches between work formations, individual task execution and work articulation, sometimes through making switches in the technology that is used. Strategies for finding this balance are developed in relation to the specific context of a cooperative activity as cooperators ‘design’ their use of IT, structures, procedures and norms. It is further concluded that for avoiding overloads of interaction, cooperators show and estimate availability through reliance on various sources of shared information, that social (e.g. interpersonal relation) and contextual factors (e.g. location) are considered when establishing interaction, that cooperators when searching for interaction with others are influenced by their estimated availability, competence and willingness to assist, but also by network maintenance efforts (i.e. an ambition to avoid overloading and underutilizing other cooperators). Finally, it is concluded that norms are important for finding a balance in work as they reduce the interaction needed for work articulation. The main contributions of this thesis are rich descriptions of four cooperative work formations, the challenges they face and the strategies they apply, redefined theoretical concepts (i.e. availability management, interruption, multitasking) and extended understanding of interaction search behavior and ways to achieve high levels of informal interaction across distance. This work also provides some practical contributions in the form of implications for designers of supportive IT and implications for cooperators active in modern organizations.

This study examines tools and practices involved in a large scale and multi-sited clinical trial of a potential drug against obesity. Two tools are in focus: a clinical research protocol and a computer control system. The analysis is based on there being different ways in which the tools are localized in order for the work to flow smoothly and to produce reliable data. It does this through delineating different types of work performed: production tasks, classical managerial work, compliance work and the work of coordinating beliefs and goals. The study is based on interviews, observations and documentary analysis. Through describing these types of work and how it is organized, the study emphasizes the trial as being part of an industrial production process. Hence, the tools are used not only to produce reliable data, but also to manage the work of the tools’ users in order to enable a smooth production process. In line with such a description, the protocol and computer control system are seen as objects that discipline practice, something that also resonates in the way staff talk about their work. The dissertation shows how the tools, despite this, leave room for aspects of clinical trial work that are both rational/technical and experiential/contingent. The dissertation also shows that obesity is enacted in different ways in the practices performed in the trial. Making sense of these somewhat contradictory enactments requires work referred to as coordination of beliefs about what obesity is, as well as of the different goals of the trial. By such a focus on invisible work, the dissertation shows that those nurses, dieticians and doctors involved in the everyday follow-through of the trial have a strategic position in mediating between pharmaceutical companies and their potential market for the drug under study, namely the trial participants.

Summary This thesis consists of an ethnographic investigation of five Swedish household's everyday life in their kitchens during the spring 2001 and an analysis of this context, which for certain can be apt for the development of the smart home services of today. Finally some future opportunities on how to systematise ethnography for design use also are drawn. The focus of investigation of this thesis is to find out what actual happens in some situations in ordinary kitchens. Specific interest is showed for the articulation work, while most smart appliances of today supports only goal-oriented activity, hence evolved from the ground of the home PC interaction. The ethnographical investigation is focused on three specific events in a house hold which all are assumed to take place in the families kitchen. The events are: 1) When a family plans and books an amusement activity. 2) When a family plans it's shopping. 3) When a person solves a goal oriented task, for example details about cooking a meal. / Jesper Brolin Gyllenborgsgatan 11 Stockholm jesperbrolin@mac.com, mda98jbr@student.bth.se