L’entrée des polluants gazeux du sol (Radon, COV,…) dans les environnements intérieurs peut occasionner des risques sanitaires significatifs. Or les modèles d’évaluation de risques sanitaires liés à ces polluants gazeux du sol contiennent beaucoup d’incertitudes qui peuvent conduire à une mauvaise appréciation des risques. Dans un premier temps, cette thèse contribue à l’amélioration des modèles d’évaluation des risques. Dans un second temps, elle propose le développement d’un modèle de dimensionnement des Systèmes de Dépressurisation du Sol (SDS) passifs utilisés pour protéger les bâtiments des pollutions gazeuses venant du sol. L’amélioration des modèles a porté sur la prise en compte des principaux phénomènes de convection et diffusion à l’interface entre le sol et le bâtiment, en tenant compte des différentes typologies de soubassement. La première contribution porte sur le développement de modèles analytiques fournissant les débits d’air dus à la convection à travers le sol pour différents types de soubassement : dallage indépendant, dalle portée, vide sanitaire et cave. Les bâtiments avec des murs enterrés et les soubassements avec un lit de gravier sous le plancher bas sont également traités. Une méthodologie permettant la prise en compte de la fissuration et des points singuliers du plancher bas est aussi proposée. La deuxième contribution porte sur la prise en compte du transfert couplé des polluants des sols par convection et diffusion auprès des fondations. Une étude numérique a permis une meilleure compréhension du comportement des polluants à l’interface sol/bâtiment. Sur la base de cette compréhension, des lois semi-empiriques d’estimation des flux d’entrée de polluant dans les bâtiments sont proposées. Les différents modèles développés ont été validés numériquement avec un modèle CFD et expérimentalement avec des données issues de la littérature. La confrontation de ces modèles avec ceux existants a montré les améliorations apportées. L’impact de la typologie du soubassement sur le transfert de polluants gazeux des sols a été constaté. Une première application des modèles est illustrée par leur intégration dans un code de simulation thermo-aéraulique multizone afin de pouvoir étudier l’impact de ces polluants sur la qualité de l’air intérieur. Ce travail se termine par le développement d’un modèle de dimensionnement des Systèmes de Dépression du Sol (SDS) passifs. Ce modèle aéraulique de dimensionnement des SDS a été validé par des mesures effectuées au CSTB dans une maison expérimentale. Les premières applications du modèle de dimensionnement portent notamment sur l’impact de la météorologie (vent et tirage thermique) sur le fonctionnement du SDS passif et sur l’impact des stratégies de ventilation du bâtiment sur le fonctionnement du SDS passif. On voit ainsi l’intérêt de l’utilisation d’un tel modèle pour tester l’aptitude de ce système de protection des bâtiments dans des situations environnementales données. / Transfer of soil gas pollutants (Radon, VOC) into buildings can cause significant health risks. However, analytical models used today to estimate health risks associated with these pollutants contain many uncertainties which can lead to poor risk assessment. Initially, the main objective of this thesis is to contribute to the improvement of these models for risk assessment. Secondly, we propose the development of air flow model for passive Sub slab Depressurization Systems (SDS) design used to protect buildings. The improvement of models focused on the inclusion of the main phenomena of convection and diffusion at building/soil interface, taking into account different types of building substructures. The first improvement concerns the assessment of convection phenomenon through the development of analytical models to quantify air flow rates entering through many kinds of building substructures: floating slab, bearing slab, crawl space and basement. Buildings with buried walls and substructures with a sub slab gravel layer are also treated. A methodology taking into account the presence of cracks, holes and singular leakages of the slab is also proposed. The second improvement of the models is the inclusion of coupled transfer of convection and diffusion near foundations. A numerical study allowed a better understanding of the behavior of pollutants at soil / building interface. Based on this understanding, semi-empirical laws for estimating soil gas pollutants entry rate into buildings are proposed. The various models developed have been validated numerically using a CFD model and experimentally with data from the literature when available. The impact of building substructure on pollutant transfer has been highlighted. A first application of the model is illustrated by their integration into a multizone simulation code to study the impact of these transfers on indoor air quality. Finally, the work ends with the development of a model for designing passive sub slab depressurization systems. The design model developed is validated with in situ experimental data. Preliminary applications using this model focused at first on the impact of meteorological conditions (stack effect, wind) on the sub slab system running. At second, the impact of ventilation strategies on sub slab depressurization performance is studied. Thus, we see the potential interest of this model to test the effective running of passive sub slab depressurization systems in given configuration.

This thesis explores challenging topic of information system quality assessment and mainly process assessment. In this work the term Information System Quality is defined as well as different approaches in a quality definition for different domains of information systems are outlined. Main methods of process assessment are overviewed and their relationships are described. Process assessment methods are divided into two categories: ISO standards and best practices. The main objective of this work is application of gained theoretical knowledge in process assessment with CobiT 4.1 and CobiT 5.0 frameworks, and comparing results. The objective was achieved through consultation with processes owner and the completed questionnaires filled in by management of OnLine S.r.l. Additionally targeted level of capability in CobiT 5.0 is compared with actual, achieved level.

The thesis deals with the evaluation of IT processes maturity. In the theoretical part, management of information technologies and methods of assessment in the organization are described. Four methods are selected and used for the maturity assessment of the Release Management process in Česká pojišťovna a.s. In the practical section, a questionnaire is evaluated and the Release Management process maturity level is set. The main objective of this thesis is to evaluate maturity of Release Management process and suggest possible improvements. The objective was achieved through the completed questionnaires of Česká pojišťovna a.s. employees and subsequent consultations with the process owner. The thesis consists of six parts. The first chapter deals with the management of information technology in an organization. The second chapter is devoted to the evaluation of process maturity and description of the selected methods of maturity evaluation. The third chapter maps processes according to ITIL, Cobit 4.1 Cobit 5 and provide their introduction. The fourth chapter introduce the organization of Česká pojišťovna a.s.. The fifth chapter describes the specific process Migrating applications in the Česká pojišťovna a.s.. The sixth chapter focuses on the actual comparison of individual methods of evaluating and interpretation of the results.

The gap between demand and supply for antibiotics in the healthcare sector has seen a steady growth over the past decades, further increasing the risk of antibiotic resistance and unavailability in the Swedish healthcare sector and market. The thesis is part of the work of the multisectoral platform, PLATINEA, which is working towards better availability of antibiotics. This study focuses on analysing the supply structure of antibiotics and pharmaceutical supply chains using a risk assessment model. A literature review of previous research has been done to identify risk factors, understand their importance and develop the risk assessment model. The risk assessment model uses these risk factors to assess the supply risk of an antibiotic. The study is designed in a quantitative manner, where the antibiotics are classified as very high, high, medium, and low risk of shortage using risk scores. Expert opinions were collected using a self-completion questionnaire, in which experts allocate weights that measure the importance of said risk factors. Weights were used to measure value of risk for antibiotics using MCDA process. The outcomes of the study are (1). the weights of risk factors given by industry experts, (2). the developed multi-criteria risk assessment model, (3). ranking of selected 39 antibiotics from high to low supply risk, based on re-assessed risk scores.

[pt] O objetivo desta dissertação é desenvolver um modelo conceitual de autoavaliação para que organizações que buscam a excelência em gestão da inovação possam verificar em que nível de maturidade se encontram em relação às cláusulas e aos itens da Norma ABNT NBR ISO 56002:2020. Busca-se demonstrar a aplicabilidade do modelo mediante o desenvolvimento de um estudo empírico em uma das empresas do setor elétrico – a Light SESA. A pesquisa pode ser considerada aplicada, metodológica e descritiva. A metodologia compreende: (i) revisão da literatura e análise documental sobre os temas centrais da pesquisa; (ii) definição da estrutura analítica em rede, conforme o método Analytic Network Process (ANP) e segundo a estrutura da referida Norma; (iii) emprego do método ANP para atribuição de pesos aos 28 itens da Norma, mediante reuniões consensuais com especialistas com formação e experiência em gestão da inovação; (iv) elaboração e aplicação do instrumento de autoavaliação junto ao gestor de inovação da empresa Light SESA e a membros de sua equipe para avaliar o nível de maturidade da empresa em relação às cláusulas e aos itens da Norma, com uso da lógica fuzzy; (vi) emprego do método Importance-Performance Analysis (IPA) para identificar os itens que devem ser priorizados, visando à melhoria do sistema de gestão da inovação da empresa. Como resultado principal, destaca-se uma sistemática inovadora de autoavaliação para organizações que buscam a excelência em gestão da inovação, na perspectiva de apoiar processos decisórios internos referentes à melhoria contínua de seus sistemas de gestão da inovação. O estudo de caso na Light SESA demonstrou ser plausível determinar o nível de maturidade desta empresa em relação às cláusulas e itens da Norma ABNT NBR ISO 56002:2020 e permitiu identificar oportunidades de melhoria de seu atual sistema de gestão da inovação. / [en] The objective of the dissertation is to develop a conceptual model of self-assessment for organizations that search for excellence in innovation management to verify at which level of maturity they are concerning the ABNT NBR ISO 56002:2020 standard clauses and items. It seeks to demonstrate the model s applicability by developing an empirical study on one of the companies from the electric power sector – Light SESA. The research can be considered applied, methodological and descriptive. The methodology comprises: (i) literature review and documentary analysis on the central research themes; (ii) definition of the analytical structure according to the Analytic Network Process (ANP) method and the structure of the ABNT NBR ISO 56002:2020 standard; (iv) application of the ANP method for assigning weights to the 28 normative elements with the participation of experts in the field of innovation management; (v) elaboration, pre-test, and application of the self-assessment tool in Light SESA, asking the innovation manager and collaborators to evaluate the level of maturity of the company in relation in relation to the Standard clauses and items, and using the fuzzy logic; (vi) employment of the Importance-Performance Analysis (IPA) method to identify the requirements that should be prioritized aiming to improve the company s innovation management system. As the main result of this dissertation, the assessment model of innovation management systems of companies based on ABNT NBR ISO 56002:2020 Standard can be highlighted from the perspective of supporting internal decision-making processes related to the continuous improvement of their innovation management systems. The case study in Light SESA could demonstrate the self-assessment model s applicability and managerial contributions, helping the company to identify improvement opportunities of its current innovation management system.

[pt] vO objetivo da dissertação é propor um modelo de autoavaliação para empresas farmacêuticas no Brasil, que possa ser utilizado para verificar sua capacidade em relação ao cumprimento das diretrizes e requisitos das Boas Práticas de Fabricação (BPF) de Medicamentos no Brasil, segundo a RDC número 301/2019 da Anvisa. Busca-se demonstrar a aplicabilidade do modelo mediante o desenvolvimento de um estudo empírico em uma empresa farmacêutica selecionada para este propósito. A pesquisa pode ser considerada aplicada, descritiva e metodológica. Quanto aos meios de investigação, a metodologia compreende: (i) pesquisa bibliográfica e análise documental sobre os temas centrais da pesquisa; (ii) construção da estrutura analítica hierárquica em alinhamento aos requisitos e itens da RDC número 301/2019 da Anvisa; (iii) aplicação do método Analytic Hierarchy Process (AHP) para definição dos pesos dos requisitos e itens da RDC número 301/2019; (iv) definição e aplicação do instrumento de autoavaliação junto ao Gerente Industrial da empresa selecionada para o estudo empírico e apuração do nível da capacidade da empresa quanto ao cumprimento de cada requisito/item da RDC número 301/2019; e (v) emprego do método Importance-Performance Analysis (IPA) para identificação dos requisitos/itens que devam ser priorizados em um plano de ação, visando a obtenção do certificado de BPF de medicamentos pela Anvisa. Destaca-se como resultado principal desta dissertação uma sistemática inovadora de autoavaliação de empresas farmacêuticas, na perspectiva de apoiar processos decisórios referentes à certificação dessas empresas segundo a RDC número 301/2019 da Anvisa. / [en] The dissertation aims to propose a self-assessment model for pharmaceutical firms that can verify their capacity to meet the requirements established in the Anvisa RDC n. 301/2019, concerned with the Good Manufacturing Practices for Pharmaceutical Products. It seeks to demonstrate the model s applicability by developing an empirical study in a pharmaceutical company selected for this purpose. The methodology comprises: (i) literature review and documentary analysis on the central research themes; (ii) definition of the analytical structure based on the Analytic Hierarchy Process (AHP) method, aligned with Good Manufacturing Practices (GMP) for Pharmaceutical Products; (iii) application of the AHP method for assigning weights to the requirements of Anvisa RDC n. 301/2019; (iv) application of the self-assessment instrument addressed to the Industrial Manager of the mentioned pharmaceutical firm and determination of its capacity level to meet each requirement/item of the RDC; and (v) employment of the Importance-Performance Analysis (IPA) method to identify requirements that should be prioritized aiming future certification by Anvisa. An innovative self-assessment model based on Good Manufacturing Practices for Pharmaceutical Products stands out as the main result of this dissertation. It can support decision-making processes related to the certification of pharmaceutical firms by Anvisa.

No description available.

The Swedish electricity market was de-regulated in 1996, followed by new laws and a new regulation applied to the natural monopolies of electrical distribution systems (EDS). These circumstances have motivated distribution systems operators (DSOs) to introduce more comprehensive analysis methods. The laws, the regulation and additional incentives have been investigated within this work and results from this study can be valuable when developing risk methods or other quantitative methods applied to EDS. This tendency is not unique for Sweden, the results from a comparative study of customer outage compensation laws between Sweden and UK is for example included. As a part of investigating these incentives, studies of the Swedish regulation of customer network tariffs have been performed which provide valuable learning when developing regulation models in different countries. The Swedish regulatory model, referred to as the Network Performance Assessment Model (NPAM), was created for one of the first de-regulated electricity markets in the world and has a unique and novel approach. For the first time, an overall presentation of the NPAM has been performed including description of the underlying theory as a part of this work. However, the model has been met by difficulties and the future usage of the model is uncertain. Furthermore, the robustness of the NPAM has been evaluated in two studies with the main conclusion that the NPAM is sensitive toward small variations in input data. Results from these studies are explained theoretically investigating algorithms of the NPAM. A pre-study of a project on developing international test systems is presented and this ongoing project aims to be a useful input when developing risk methods. An application study is included with the approach to systematically describe the overall risk management process at a DSO including an evaluation and ideas of future developments. The main objective is to support DSOs in the development of risk management, and to give academic reference material to utilize industry experience. An idea of a risk management classification has been concluded from this application study. The study provides an input to the final objective of a quantitative risk method. / QC 20101125

面對多元化、國際化及全球競爭的壓力，私人企業莫不採行新的績效管理制度，來創造員工、管理者及組織三贏之局面。公部門面對資源相對有限，民眾要求與日俱增之窘況，欲改進績效管理並縮小顧客不滿意之缺口，應透過全方位回饋訊息之蒐集，將民意轉化為施政知識，鼓勵人力資源管理能創新改革，以建構人力資源組織的策略地圖，因此，接受多元評估已是無法避免之趨勢。 本研究擬透過文獻分析法、問卷調查法及質化訪談法，從臺北市政府員工認知之觀點，來探究360度回饋模式在臺北市政府實施之可行性，進一步提出臺北市政府實施該模式之構想與建議。 本文計分為五章，第一章說明研究動機、目的及相關概念之界定；第二章為相關文獻之檢視，萃取國內外實證研究中影響360度回饋模式實施之相關因素，以建構第三章問卷設計及質化訪談內容；第四章則從員工認知觀點對「不同評估來源」及「360度回饋模式實施可行性」，進行知覺、差異及相關性之實證分析；第五章則針對研究發現，提出實務上的改進建議及後續研究者未來思考的新方向。 經由本研究發現，在量化問卷部分：（一）不同評估來源方面：員工認為透過不同評估來源者所提供之評估訊息，確實能提高信任感、改善彼此關係及提昇工作效率。（二）360度回饋模式實施之可行性方面：高達66.4%的受訪者支持在臺北市政府實施該模式；選擇由誰擔任評估者較適合，則以其它（視業務相關的利害關係人而定或核稿的其他長官）、自己及外部顧客（民眾）居多；以及不同評估者所提供的回饋訊息應有不同權重之限制。在質化問卷部分：八位受訪者中有五位（占63%）認為該模式在公部門應屬可行，能補充現行由上而下考核制度之不足，並針對可能遭遇的阻礙及每一類別評估者的考評分數應否有一定權重限制等，提出諸多寶貴建議。 最後，根據以上的研究發現，筆者提出對政策、組織及實務操作等三種層面的建議，在臺北市政府推動行政變革作為改進組織績效時，不妨擷取360度全方位回饋模式之精髓，並參考國外政府及企業界實行該模式之成功經驗，設計一套可補充或替換目前績效評估方式不足的評估方法。 關鍵詞：人力資源管理、績效管理、績效評估、傳統績效評估方式、360度回饋模式 / Facing the pressure of diversity, nationalization and global competition, enterprises have been adopting new performance management systems to create the win-win situation between employees and organizations. For public sector, the resources are relatively limited, and the demand of citizens is gradually growing. In order to improve the performance management and minimize the gap of customer dissatisfaction, government should collect the over-all feedback message, translate public opinions into policy context, encourage innovative human resource management. Therefore, it’s necessary to implement multi-source assessment in public sector. This study is aimed at exploring the feasibility of 360° feedback model in Taipei City Government (TCG) from the employees’ perspectives, and offering the suggestion about how to implemented this model in TCG in the future. The research methods in this study include: literature review, questionnaire survey and interview method. This study consists of 5 chapters. In Chapter 1, the motives and objectives of the study are mentioned, and the definitions of relative concepts are clarified. In Chapter 2, the relative literatures are reviewed and the factors that will influence the implementation of 360°feedback model are abstracted from domestic and foreign studies, in order to construct the quantitative and qualitative questionnaires in Chapter3 . Chapter 4 is about the positive analysis on “different evaluation sources” and “the feasibility of implementing 360°feedback model” from employee’s perspective. Based on the research findings, some suggestions and recommendations of practice and further research are offered in Chapter 5. The research findings include two parts. First, in the part of quantitative questionnaire, some conclusions have inducted: 1) about different rater sources: employees do believe that multi-source evaluation indeed could increase trust, improve relationship, and enhance efficiency. 2) about the feasibility of 360° feedback model: (A)Over 66.4% responders agree to implement 360° feedback model in TCG; (B) Majority of responders would choice the item “others” (stakeholders related with business or other superiors charged with official papers), “myself” and external customers (citizens) as the proper evaluators; (C) The feedback messages from different evaluators should be given certain limitation in weight. Second, in the part of qualitative interview, 5 of 8 (63%) interviewees thought 360°feedback model is feasible in public sector, and can compensate the shortcomings of current top-down performance system. They also offered many precious opinions and suggestions in themes such as: how to overcome the possible obstacles, and if we should limit the weights of scores from different evaluators. Ultimately, according to the research findings above, this study presents many helpful suggestions from the aspects of policy, organization and practice. If the officials of TCG would like improve the performance through administrative reform, they can adopt the spirit and essence of 360°feedback model, and learn the successful foreign experiences both from public and private sectors, then develop a performance assessment model that can compensate or even replace the current one. Key words: Human Resource Management, Performance Management, Performance Assessment, Traditional Performance Assessment Model, 360°Feedback Model.

企業為有效提高生產效率、降低成本與找尋最佳解決方案，促成專業高效率、有彈性與低成本合作夥伴遍及全球各地的現象。而當前產業趨勢為專業化分工、企業全球化，此情況也使企業、顧客與供應商等合作夥伴形成關係極為複雜的全球化供應鏈網路，但伴隨而來是發生機率大幅提高之供應鏈風險等相關問題。2011年3月日本發生芮氏規模8.9地震，且併發如海嘯等災害造成日本企業減產停工、並出現供應鏈中斷的情況，使蘋果公司產品i-Devices、波音七八七客機、美國汽車廠商都受其影響。2011年7月泰國發生水災，除造成電腦產業硬碟短缺，亦造成相關電腦資訊產業鉅額損失。近年來關於供應鏈風險管理文獻研究也指出，全球化使供應鏈網路錯綜複雜，使供應鏈網路更容易受政治及經濟變化影響而出現混亂、崩潰，進而產生更大的風險。因此對企業而言供應鏈風險管理議題是非常重要的。有鑑於此，本研究將針對「如何有效減低供應鏈風險發生之衝擊」為主要議題進行研究。 本研究使用陳有慶(2013)相互影響關聯之供應鏈風險因子表，且從文獻蒐集相關風險因子之供應鏈風險管理策略，並運用系統動態模擬方法(System Dynamics; SD)建立以SCOR流程模式為整體框架基礎架構的供應鏈風險管理策略評估模擬模式。藉由此模擬模式可評估測試供應鏈風險管理策略對不同風險因子的影響，驗證各策略降低風險的有效性，並觀察不同策略對各風險因子的控制及降低對供應鏈衝擊的效果，最後針對各風險因子策略彙整並分析出對應之最佳風險管理策略。 / To reduce cost, increase productivity enterprises, and find the best solution. Enterprises cooperate with professional efficiency, flexible, and low-cost partners all over the world. Industry specialization, corporate globalization is the current trend of the times. The phenomenon also contributed to the enterprise, customers and suppliers, and other partners to form a highly complex relationship between global supply chain networks, it is accompanied by the occurrence of risk related issues. The earthquake happened on Japan in March 2011, it caused related subsequent disaster also caused Japanese companies cut downtime or the disruption of supply chain situation. In recent years, research on risk management of the supply chain literature also prove that the globalization cause the supply chain network complexity, and it have a greater risk happen because of political and economic environment changes. Therefore this research concentrates on a topic: how to effectively mitigate risk impacts in supply chain. About the topic, the System Dynamics (SD) method and the risk factor framework of supply chains by Chen&Lin (2013) will be used to construct a risk management strategy evaluation simulation model to evaluate the performance of risk management strategies. The risk management strategies will be examined by the proposed simulation model, and the proper strategy for each risk factor will be found. The risk assessment and risk management strategy evaluation simulation model proposed in this research could be as useful tools for managers to assess risks and to select proper risk management strategies in supply chains.