Technology-enhanced learning environments such as blended learning and e-learning are utilised increasingly in higher education institutions with expectations of an increase in output rates and retention rates. As the demand for technology-enhanced e-learning courses increases, the pressure on lecturing staff to rise to the challenge also increases. In recent years great advances and improvements in the fields of learning and instruction were envisaged as a consequence of the application of new educational technologies. Although some of these promises have materialised it would seem that relatively few lecturers have mastered the skills and knowledge needed to integrate technology successfully into the practice of teaching and learning. The role of emotional intelligence is a significant construct which has not been adequately researched in terms of the mastering of new technologies in the e-learning and blended learning environments. The purpose of the study is to explore and describe linkages between emotional intelligence and the ability to cope with mastering new educational technologies. It is presumed that this study may contribute towards a deeper understanding of emotional intelligence as a moderator of work stress and of the stress encountered in mastering new educational technologies with subsequent coping strategies. With its contribution to this emergent body of knowledge, the significance of the study lay in the clarification of the role of emotional intelligence in mastering new educational technologies. The case study is based on the 2004 participants in the Partners@Work programme at the Department of Telematic Education at the Tshwane University of Technology. The unit of analysis provided rich and detailed data for this study. A mixed methods approach, that is, the use of both qualitative and quantitative data, assisted in crystallising the data in order to provide insight into the way participants coped with the mastering of new educational technologies. Findings from this study suggest that a number of factors influence coping strategies when attempting to master new technologies, including self-efficacy beliefs, social networking structures as a resource, the use of positive emotions, the role of the facilitator and the emotional intelligence abilities associated with coping competencies. While a number of linkages between emotional intelligence and coping strategies could be identified, the interdependency of coping strategies and emotional intelligence remains elusive. The study recommends that institutions should create a supportive organisational climate for e-learning as a support for face-to face training programmes in skills development. The provision of programme facilitators trained in coaching participants, focusing on the accomplishment of self-directed learning, assisting participants in the attainment of goals, modelling positive emotive skills, and encouraging the practice of new skills may help to realise the promise of blended learning. / Thesis (PhD)--University of Pretoria, 2008. / Curriculum Studies / unrestricted

This study locates the Blackboard Learning Management System as a Technology Enhanced Learning tool within the bounds of the discipline of eLearning and aimed to interrogate the use of Blackboard for the purposes of teaching, learning and assessment in large classes. It is evident from the literature reviewed that changes in both Higher Education in the South Africa with regards to policy and legislation in addition to international shifts towards increased access and participation in a fast paced, ever-evolving knowledge-based economy, providing the context for this work. The theoretical framework for this study is not unidimensional due to the fact that the educational field of eLearning as an area of specialisation draws on a multitude of theories in terms of their utility value for instructional design of courses utilising Information and Communications Technology as a mode of delivery. This study was conducted within the bounds of an interpretivist paradigm as the researcher sought to focus on the use of Blackboard and the experiences of the lecturers and students involved in the implementation thereof. The research design for this study took the form of a case study and a multiple case method was employed. The researcher collected data through personal interviews conducted with participating lecturers, while student data was collected by means of a qualitative survey which was conducted through the Blackboard Learning Management System. The data was analyzed by means of a thematic analysis, consistent with the interpretive paradigm chosen for this study. The findings of this study revealed that Blackboard was utilised effectively in order to facilitate communication, access to course resources and promoted more efficient assessment processes. The implementation was however not without challenges many of which were systemic and focused on the lack of resources available to the students. The implications of using Blackboard for teaching and assessment of large classes include the use of the Learning Management System as part of a multimodal method of course delivery in an effort to reach the multitude of registered students both conceptually as well as electronically. The recommendations arising from this study include consideration on the part of the faculty for a unified approach in the use of Blackboard for communication as well as deployment of resources. Additionally, this study may form the foundation of further studies in this field, with a focus on the active engagement and training of lecturers in order to integrate traditional teaching methods with blended learning opportunities.

Blended and online courses can require more student self-regulation than traditional in-person courses. Instructors and course designers can support student motivation and self-regulation in a variety of ways, such as by including motivational strategies in the course materials. The purpose of this study was to explore the relationship between the following three factors: the motivational strategies employed in the online course materials of a blended German language course, student engagement in the course, and student usage of the course materials. Selected course activities were analyzed using a checklist based on Keller's ARCS (Attention, Relevance, Confidence, Satisfaction) model for motivational design to identify the motivational strategies that were present. At the end of each unit, students completed surveys about their level of engagement with the online portions of the blended course and their perceptions of the online activities. At the end of the semester, data about student usage of the online activities was collected from the Canvas Learning Management System. The results of this study show that a wide range of motivational strategies are used in the online materials of this course and that students were highly engaged in this course. Students found the grammar and vocabulary activities to be the most motivating and the most useful for their language learning. The number of Attention strategies in an activity was strongly correlated with how often students used the activity, and the number of Attention strategies also predicted how often students would use the activities, likely because Attention strategies increase ease of use of the materials and encourage student curiosity. The number of Satisfaction strategies in an activity predicted how motivating students would find the activity, likely because Satisfaction strategies allowed students to use their new skills in realistic contexts and experience intrinsic and extrinsic rewards. There was a strong correlation between how motivating students found an activity and how useful they found the activity for their language learning. Including more motivational strategies, particularly Attention and Satisfaction strategies, can enhance the student experience and increase student motivation; however, students are most likely to be motivated by activities that they find useful for their language learning.

The main objective of libraries in higher education institutions is to enable access to information that will meet the teaching, learning and research needs of the institutions’ communities (Department of Arts and Culture, 2015:18). Technology makes it easier to accomplish this by allowing librarians to embed products and services directly into the teaching, learning and research environments used by the communities. Course Management Systems such as Blackboard, are used by higher learning institutions to provide blended learning experiences. Many face-to-face lectures rely on an online module, and students appear to be more comfortable using the various online tools than ever before. For librarians, the online component of such a hybrid learning model is an opportunity to extend the traditional face-to-face library training and information literacy sessions into the Virtual Learning Environment (VLE). Virtually embedded librarians enable students’ access to library information online (Hoffman & Ramin, 2010:298) and libraries that have shifted towards embedding in online courses reach users at their point of need (Paganelli and Paganelli, 2017:55). If these statements are true, the question remains whether the end user is satisfied with the services rendered online or not. Many surveys have been conducted to assess users’ satisfaction with library resources and the quality of library services (Zhang, 2015:273). Some studies investigated library use patterns of different user groups but few studies focus on the needs of Engineering students (Zhang, 2015:273) and if these needs are being addressed by embedded library services and products. The objective of this research was to establish the role that Engineering students expect an Information Specialist to play in a VLE, to identify the products and services the Engineering students expect the Information Specialist to provide, and to what extent. This was done using a case study research design. As was expected, this research confirmed that the Engineering students recognise the importance of librarians embedding in their online modules. It is anticipated that librarians who embed online will be able to meet the needs of the students and build strong relationships with the students. If that does become the case, it is feasible to expect that the students’ use of library resources will increase. The next phase would be to build and launch a pilot project. Recommendations made for embedding in a VLE were (1) to consult with the faculty, library staff, and the instructional designer before the librarian attempts to launch embedded activities; (2) to identify the top in-demand products and services that can be embedded for each course as a matter of urgency; (3) to pilot the program with a few students and library staff and obtain feedback before the initiative is made publicly available to all students; and (4) to align the expectations or activities of the program with those of the course. / Mini Dissertation (MIT)--University of Pretoria, 2018. / Information Science / MIT / Unrestricted

The purpose of this study is to showcase the advantages and disadvantages employees in the customer services industry experience when it comes to e-learning, along with the impact the organisational conditions can have on these experiences. A fast moving world demands alternatives to traditional learning, however the new digital learning has its challenges. This has been studied through qualitative interviews with people currently employed in customer services roles. The result of the study show that the main advantages with e-learning is the easy access and availability, this is of particular importance in the customer services industry as many are employed on a part time basis and the work flow is varied. The main disadvantage of e-learning is mainly around organisational issues, such as lack of dedicated time, relevance, communication and technical challenges. In turn, these issues have a great impact on employees' motivation and attitudes towards e-learning in the workplace. / Syftet med föreliggande studie är att synliggöra vilka fördelar och nackdelar arbetstagare inom kundservice upplever med e-lärande, samt vilken inverkan de organisatoriska förutsättningarna har på dessa upplevelser. En snabbrörlig värld kräver alternativ till traditionellt lärande, dock kommer det nya, digitala lärandet med utmaningar. Detta har studerats genom kvalitativa intervjuer med arbetstagare inom kundservice. Studiens resultat visar att e-lärandets goda tillgänglighet är dess främsta styrka, vilket är särskilt fördelaktigt i kundservicebranschen där deltidsarbete är vanligt förekommande och arbetstempot är varierande. E-lärandets nackdelar kretsar till stor del kring organisatoriska hinder såsom brist på avsatt tid, relevans och kommunikation samt tekniska hinder. Dessa faktorer spelar i sin tur en stor roll för arbetstagarens motivation och inställning till e-lärande i arbetslivet.

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Syftet med den här uppsatsen är att undersöka lärares och elevers erfarenheter och syn på hur och varför digitala verktyg ska användas i det engelskspråkiga klassrummet för gymnasieskolan. Deras erfarenheter och syn på ämnet blev insamlade genom semi-formella, kvalitativa intervjuer med lärare, samt genom fokusgrupper med elever. Resultaten indikerar på ett flertal fördelar som ökar elevers prestation genom implementeringen av digitala verktyg. Dessa är bland annat individualisering, autonomi och ökat engagemang. Lärares implementering av digitala verktyg är beroende av en god lärarkompetens som i detta arbete baseras på TPACK-modellen. Denna består av de tre olika aspekterna, teknologisk-, innehåll- och pedagogisk kunskap, vilka alla måste behärskas för en optimal implementering av digitala verktyg. Lärarintervjuerna indikerar på att där är ett behov för en mer extensiv och djupgående fortbildning för att uppnå både ett större självförtroende och mer kunskap om hur och varför digitala verktyg ska användas. / The purpose of this paper is to investigate teachers’ and students’ experiences and views of how and why digital tools are used in the English as Second Language (ESL) classroom for upper secondary school. These experiences and views were collected by conducting semi- formal qualitative interviews with teachers, and focus group interviews with students. The results indicate numerous benefits for enhancing student performance by the implementation of digital tools such as individualization, autonomy, and engagement. Furthermore, the teachers’ implementation of the digital tools is dependent on a sufficient teacher competence, which is based on the TPACK-model, consisting of three different aspects technological-, content-, and pedagogical knowledge. These three all have to be mastered for an optimal implementation of digital tools. Lastly, the interviews with the teachers indicate that there is a demand for more extensive and thorough in-service training in order to achieve confidence and greater knowledge in how the digital tools are to be used.

Abstract U.S. middle schools are increasing offering blended learning curricula that integrates virtual and face-to-face instruction, but the effectiveness of this mode of instruction at the middle school level has not been adequately explored. This investigation provides additional data to the current body of knowledge related to blended learning as a viable option for middle school students. The theoretical framework for this investigation derives from Lev Vygotsky's social development theory and Jean Piaget's constructivist theory of knowledge. The central research question focused on the difference in achievement scores between 6th grade students participating in a virtual course as compared to the 6th grade students participating in a face-to-face course, and the difference between the overall scores of the thirty-five 6th grade students in the two respective courses as compared to the thirty 7th grade students. A causal-comparative research design was used. An ANOVA was conducted and the achievement scores of the total sample size of sixty-five 6th and 7th grade students at a charter school located in the U.S. state of Maryland were analyzed. The 6th grade students scored higher than the 7th grade students in virtual learning. In both grade levels, achievement scores were higher for students who had taken the virtual course, illustrating the merits of virtual learning for middle school students. This study provides data that may influence organizational leaders' decision making regarding whether to use a blended learning model at the middle school. This study supports virtual learning and can contribute to positive social change by supporting the creation of more blended learning middle schools in Prince George's County

The use of hybrid learning (a blend of face-to-face and distance learning) is rapidly increasing in higher education. However, educational leaders have raised concerns about the proliferation of hybrid programming as an efficiency measure without appropriate attention to learning. This study examined the relationship between social, teaching and cognitive presence, pedagogical design, and students' perspectives on hybrid learning effectiveness. Data from thirty-nine undergraduate courses representing 1,886 students were analyzed to identify indicators of best hybrid practice. Aspects of social and teaching presence significantly influenced students' perceptions of learning, including facilitation of student interactions, assignment feedback and guidance, effective use of class time, and organizational integration of course concepts. Recommendations for hybrid institutional initiatives and programming include attention to framing "presence" in hybrid settings, using integrated inquiry to encourage integrated course design, and encouraging communities of inquiry to promote cross-institutional investigation of hybrid effectiveness.

Using Learning Management Systems (LMSs) in educational environmentshas facilitated the communication between students and teachers, and raisednew challenges as well. The aim of this research is to investigate the role ofLMS in the learning and teaching processes from students and teachersperspectives. We adopted a social constructivist worldview. We used aninductive qualitative approach, a single case study design and hermeneuticalapproach for analyzing the interviews and observations. We used Garrison etal. (2000) community of inquiry framework as a theoretical guide for thestudy. The research took place at the School of Computer Science, Physicsand mathematics department at Linnaeus University, Växjö campus. Theparticipants of this research were students and teachers from two masterlevels within the program of Information Systems. The study results indicatedthat students and teachers were content with the usage of Blackboard inorganizing courses materials. Although, most teachers didn’t encourageinteractive and discussion activities on Blackboard, students expressed theneed for such activities to help them in constructing and building newmeanings.