Se realizó con la finalidad de determinar si existe relación entre Autoestima y Síndrome de Burnout en el personal que labora en un autoservicio – Piura 2012. Se trabajó con una población de 100 colaboradores de las áreas de atención al cliente, caja, ventas, ventas empresariales; haciendo uso de un consentimiento informado antes de la aplicación de dos cuestionarios, el MBI de Maslach y Jackson para medir las dimensiones del Síndrome de Burnout y la escala de Autoestima de Coopersmith para identificar los niveles en los que se encontraban. Posteriormente se utilizó el modelo descriptivo correlacional y el programa SPSS versión 20, para realizar nuestro análisis de datos, obteniendo como resultado que no existe correlación entre ambas variables. La investigación es aplicativa no experimental, de diseño correlacional.

Raktiniai žodžiai: profesinis perdegimas, gidas, turizmas. Darbo objektas – profesinio perdegimo sindromas. Darbo tikslas - nustatyti profesinio perdegimo sindromo paplitimą gidų profesijoje. Darbo uždaviniai: 1. Išanalizuoti profesinio perdegimo sindromo sampratą teoriniu aspektu; 2. Atskleisti priežastis, sukeliančias profesinį perdegimą; 3. Nustatyti, kokie kriterijai lemia/nelemia gidų profesinį perdegimą. Rezultatai: Profesinio perdegimo sindromas apibrėžiamas kaip emocinio, psichinio ir fizinio išsekimo būsena susidedanti iš trijų komponentų: emocinio išsekimo, depersonalizacijos ir asmeninių profesinių siekių redukcija. Profesinio perdegimo sindromo pasireiškimui įtaką daro individualūs faktoriai (socialiniai-demografiniai), asmenybės savybės, organizaciniai faktoriai. Nors dėl individualių faktorių, tokių kaip lytis, amžius, šeimyninė padėtis, išsilavinimo lygis, darbo stažas mokslininkų nuomonės ir tyrimų rezultatai išsiskiria, tai tiesiog patvirtina, jog skirtingose profesijose profesinio perdegimo sindromas gali susidaryti dėl skirtingų priežasčių. Darbo pobūdis gidų profesijoje profesinio perdegimo sindromo pasireiškimui įtaką gali turėti tik pirmam komponentui – emociniam išsekimui. Darbo stažas nuo (3 iki 10 metų ir daugiau nei 10 metų) neturi įtakos profesinio perdegimo sindromo formavimuisi gidų profesijoje, tačiau darbo stažas iki 3 metų tikėtina, gali daryti įtaką sindromo pasireiškimui. Neatitikimas tarp keliamų darbo reikalavimų ir gaunamo atlyginimo už... [toliau žr. visą tekstą] / Object: Syndrome of the job burnout. Aim – to analyze professional burnout syndrome prevalence of guide profession Objectives: 1. To analyze the concept of job burnout syndrome in theoretical terms. 2. To reveal causes of job burnout. 3. To find out criterions which lead/ does not lead to job burnout. The main findings. Job burnout syndrome is defined as the emotional, mental and physical exhaustion state consisting of the three components: emotional exhaustion, depersonalization, and personal professional goals reduction. Job burnout syndrome is influenced by individual factors (socio- demographic), personality characteristics and organizational factors. There are different opinion about individual factors such as gender, age, marital status, level of education and work experience, influence job burnout but it confirms that the different reasons can lead to job burnout in a difference professions. Type of job can have influence only to the first job burnout component - the emotional burnout, in the guide profession. Seniority of 3 to 10 years and more than 10 years does not affect the formation of job burnout syndrome in the guide profession, but work experience less than 3 years can lead to job burnout in the guide profession. An imbalance between job requirements and the salary has no impact on any professional burnout syndrome component. Professional burnout syndrome is not common in the guide profession because it was not found that any of the burnout criteria would... [to full text]

Nurses of today have many more responsibilities and duties they must cope with. With the HIV and AIDS numbers rising in South Africa it is important that the morale of nurses be kept healthy. The strain of their work environment can be hard to cope with, so it is necessary that nurses learn how to manage their emotions when working in order to avoid burnout and disengagement from happening. and to make better use of job resources. The objective of this research is to determine the relationship between emotional intelligence, job characteristics. burnout and engagement within the nursing environment in South Africa. A cross-sectional survey design was used. A non-probability convenience sample was taken from 511 nurses in hospitals and clinics in the Gauteng- and North-West Provinces. The Emotional Intelligence Scale, Maslach Burnout Inventory) - Human Services Survey, Utrecht Work Engagement Scale and Work Evaluation Scale were used as measuring instruments. Cronbach alpha coefficients. Pearson-product correlation coefficients and Spearman-product correlation coefficients were used to analyse the data. The results showed that positive state is positively related to vigour/dedication, professional efficacy. own emotions: emotions: other and emotional management. Own emotions and emotional management also correlated positively with professional efficacy and emotions: other. Workload and communication demands are positively related to payment, emotional labour, work environment and emotional exhaustion. The results also identified emotional exhaustion and mental exhaustion to be negatively related to vigour/dedication. while emotional exhaustion is positively related to mental exhaustion, job security, and staff support. Payment correlates positively with staff support, while emotional labour and overtime are positively related to work environment. The proposed structural model show that there are clear paths between job demands and job resources; job demands. emotional intelligence and work wellness; job resources, emotional intelligence and work wellness: job demands and burnout; and job resources and work wellness. Recommendations were made for the nursing profession and for future research purposes. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2006.

Over the last decade, numerous changes have occurred in the insurance industry due to international expansions and stiff competitiveness. As a result of these changes, employees are suffering from stressful work conditions such as pressure to perform and work-life conflict, which lead to feelings of distrust, tension, strain in interpersonal relations, interpersonal conflict and difficulty in coping with pressure to perform. Tracking and addressing the work wellness of these employees are important to improve their work-related performance, as well as the quality of their service. Burnout, work engagement and workaholism are focal points in this regard. In order to measure these constructs it is important to have valid and reliable instruments. However, there is a lack of research which measures burnout, engagement and workaholism in the South African context. The objective of this study was to determine the relationship between burnout, work engagement and workaholism amongst employees in the insurance industry. The research method consisted of a brief literature review and an empirical study. A cross-sectional design was used. An availability sample (N = 153) from employees in the insurance industry was taken. The Oldenburg Burnout Inventory (OLBI), Utrecht Work Engagement Scale (UWES), an adapted version of the Work Addiction Risk Test (AWART), and a biographical questionnaire were administered. The statistical analysis was conducted with the aid of the SPSS program and AMOS program. The statistical method employed in the study consisted of descriptive statistics, Cronbach alpha coefficients, Pearson product-moment correlation coefficients and a structural equation modelling method. Multivariate analysis of variance (MANOVA) was used to determine the significance of differences of workaholism between demographic groups. It was evident in this study that employees in the insurance industry experience workaholism due to their tendency to work long hours overtime, to work weekends and to take work home. Results indicated that work wellness of employees in the insurance industry does comprise well-being (Burnout and Work Engagement) and Workaholism. Recommendations for future research were made. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007.

In the new world economy the hey differentiator of competitive advantage is an organisation's human resources. Increasingly, employees have to cope with multiple demands arising from various roles. often with limited resources and no guarantee of job security. In monitoring and improving employee effectiveness in coping with multiple new demands. stimulating their growth and enhancing their well-being as well as organisational performance, burnout and engagement are specific research areas. 'The objectives of this study were to investigate the relationships between burnout, engagement, job demands. job resources and organisational commitment of management staff at a platinum mine in the North-West Province, and to determine which variables best predict burnout, engagement and organisational commitment. A cross-sectional survey design was used. The study population consisted of management staff at a platinum mine in the North West Province (N = 202). The Job Demands-Resources Scale, Utrecht Work Engagement Scale: Maslach Burnout Inventory - General Survey. a Health Questionnaire, and an Organisational Commitment scale were administered. Descriptive statistics, product-moment correlation coefficients and multiple regression analyses were used to analyse the data. The results indicated that burnout correlated significantly with job demands, job resources. engagement, health and organisational commitment. Engagement. correlated significantly with job resources. health, and organisational commitment. Exhaustion was best predicted by workload. job insecurity and lack of resources whilst cynicism was predicted by poor organisational support and advancement opportunities. Engagement was best predicted by organisational support. and organisational commitment was predicted by both burnout and engagement. Ill health was predicted by exhaustion. Recommendations were made for future research. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2006.

The only constant thing in today's world is change. Change is everywhere, even in the education sector. The education system has undergone tremendous changes in the past 10 years. This includes several curriculum changes. Change always contributes to stress, which individuals in the education department are experiencing quite intensively, judging by the popular media. Stressful events may lead to ill-health and might negatively impact the workforce and the overall well-being of these educators. The emergence of positive psychology has contributed to the increased research of well-being, rather than the negative antipode of illness, in relation to occupational stress. One of these positive aspects of wellbeing is work engagement, which is considered to be the opposite of burnout. Thus, describing burnout, engagement and stress is a first step in facilitating the work-related wellness of educators. Furthermore, individual dispositions that may act as resources or buffers in the handling of stress and burnout, facilitate engagement and protect educators7 health are also of interest. To measure burnout, engagement, stress and health, it is important to use reliable and valid instruments. Various studies are available on the reliability and validity of the burnout and engagement scales, but it is rather limited for educators in the South African environment. Furthermore, little information exists regarding the causes and effects of work stress, health, burnout and engagement of educators in South Africa. The first objective of this research was to standardise the Maslach Burnout Inventory-General Survey (MBI-GS) and the Utrecht Work Engagement Scale (UWES) for educators in the Goldfield region of the Northern Free State province. The second objective was to determine if biographical variables can be used to describe educators' burnout and engagement. The third objective of this research was to determine causes of stress among educators, and again to investigate the role of biographical differences. Lastly, the focus in this research fell on the determination of the role of optimism in predicting the health of educators in the Goldfield region of the Northern Free State province. A cross-sectional survey design, in which a sample is drawn from a population at one point in time, was used to attain the research objectives. Participants were randomly selected from the total population of educators in the Goldfield region of the Northern Free State province. A sample of 469 educators was used from the total population of 1014 (i.e. 46,25% of the total population). Schools in the Goldfields region of the Northern Free State province were randomly selected to participate in this research. The MBI-GS, the UWES, the Educator Stress Questionnaire (which was developed by the author for the purpose of this research), the Health Subscales of the Asset, the LOT-R and a biographical questionnaire was administered. Descriptive statistics, Cronbach alpha coefficients, inter-item correlations, exploratory and confirmatory factor analyses, Pearson correlations, multivariate analysis of variance, one-way analysis of variance, t-tests, dummy coding and multiple-regression analyses with interaction terms were used to analyse the data. Structural-equation modelling confirmed a three-factor model of burnout consisting of Exhaustion, Depersonalization and Professional Efficacy. All three factors showed acceptable internal consistencies for three main language groups. A three-factor model of engagement was also confirmed, consisting of Vigour, Dedication and Absorption. These scales also indicated acceptable reliability. Results of a second order factor analysis indicated that the work wellness of educators can be described as consisting of two dimensions. The Burnout dimensions of Exhaustion and Depersonalisation can be grouped together on one factor, while the Burnout dimension of Professional Efficacy can be grouped with the Engagement variables of Vigour, Dedication and Absorption. Results showed that biographical variables that consist of the gender, marital status, home language, age and years work experience of educators could be used to describe educator burnout and engagement. It was found that Exhaustion could be predicted by gender. Educators who speak an African language scored lower than Afrikaans-speaking educators in terms of Exhaustion. Marital status could also be used to predict exhaustion. Educators between the ages of 37 and 46 measure lower on depersonalisation than educators between the ages of 22 and 30 years. Educators who have between 13 and 20 years of experience, have higher levels of depersonalisation than participants with 6 or less years of experience. Both English and African-language-speaking educators measure lower on Professional Efficacy than the Afrikaans language group. Language remains a significant predictor of Professional Efficacy. Educators who are older than 31 years of age measure higher on Professional Efficacy than those younger than 31 years of age. Professional Efficacy could be predicted among educators who are English speaking and/ or older than 31 years of age. Additionally, being married or divorced measure lower on Professional Efficacy when compared to their single counterparts. The eldest educators measure higher on Professional Efficacy. Female educators measure lower on Vigour than their male counterparts. Educators between the ages of 47 and 64 measure higher on dedication than educators between the age of 22 and 30 years. Married educators measured lower on dedication, when compared to single educators. The ESQ, a measure of educators' occupational stress that consists of 48 items, was developed and administered. During analysis, 4 items were discarded due to non-loading, and a further 8 items were discarded due to significant secondary loadings. Five factors were extracted and were labelled Rewards and Participation, Support and Communication, Job Insecurity, Role Overload and Task Characteristics. Furthermore, the biographical variables that were used to describe burnout and engagement among educators (language, age, gender, work experience and marital status), could also be used to describe educator stress. The various stress factors that were identified through the ESQ, could also be used to determine well-being among educators. This includes Support and Communication, Rewards and Participation, Role Overload, Job Insecurity and Task Characteristics. In terms of predicting the physical and psychological health of educators, separate analyses were carried out for the burnout and engagement components. It was shown that that educators' home language, their experience of optimism, role overload and task characteristics predicts physical health, and home language, participants' levels of optimism, experiences of rewards and participation, support and communication, job insecurity, role overload and task characteristics predicts psychological health. Additionally, the interaction terms Professional Efficacy and Optimism, as well as the interaction between Vigour and Optimism, proved to be significant predictors of physical health. The interaction term of Depersonalisation and Optimism, as well as the interaction term of Support and Communication and Optimism, proved to be significant predictors of psychological health. Language was also shown to be a constant predictor of physical and psychological health, where educators speaking an African language experienced significantly better overall well-being than Afrikaans and English-speaking educators. By way of conclusion, recommendations for future research and the education department are made. / Thesis (Ph.D. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007.

The pace of changes in South African education institutions has profound effects on the teachers. Due to internal and external influences teaching is a much more demanding occupation than in the past, with significant consequences for the teacher. All the changes in the education system cause stress. Possible outcomes impacting on the teacher are burnout, work disengagement, job dissatisfaction and organisational commitment. The objective of this research was to investigate the relationship between occupational stress, burnout, job satisfaction, work engagement and organisational commitment of educators on senior level in the Sedibeng West District - Vanderbijlpark. The research method was by means of two separate studies, each consisting of a brief literature overview and an empirical study. A cross-sectional survey design was used. A stratified random sample of educators on senior level in the Sedibeng West District - Vanderbijlpark (N = 140) was used. Six questionnaires were administered, namely, the Maslach Burnout Inventory- General Survey (MBI-GS), the Utrecht Work Engagement Scale (UWES), the ASSET Organisational Stress Screening Tool, the Minnesota Satisfaction Questionnaire (MSQ), the Organisational Commitment Questionnaire and a Biographical questionnaire. Statistical analysis was carried out with the help of the SAS-program and Amos. Limitations of the research are discussed, followed by ecommendations for the teaching profession and future research. / Thesis (M.A. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2004.

Occupational stress is considered to be a rising concern in many organisations in South Africa; it is, moreover, a pervasive problem in our communities in general. The consequences of high-stress environments are typically a, reduction in the quality and quantity of job performance, high levels of absenteeism, an increase in turnover, an increased number of grievances and increased frequency of accidents. Correctional Services has been reported to be the most challenging and frustrating component of the criminal justice system. Factors such as having a high level of responsibility, genuine threats to personal safety, rotating shifts, meager salaries and unpleasant surroundings, all add to the stress of Correctional Service Officials. The results of uncontrolled stress are costly to both the individual and the organisation. It is thus important for both the organisation and employees to learn or acquire ways of coping with stress. The empirical objective of this study was to investigate relationships between occupational stress and i l l health among employees of Correctional Services in the Vereeniging Management Area, in order to contribute towards an understanding of the interaction between these variables, and the implication thereof for the management of occupational stress and i l l health in the specific setting. A cross-sectional design was used to collect data and to attain the research objectives. The study population included the entire population consisting of (n= 197) employees of Correctional Services in the Vereeniging Management area. Management and production levels were fully represented. The Correctional Official Stress Inventory, General Health Questionnaire, Maslach Burnout Inventory and the Utrecht Work Engagement Scale were used as measuring instruments. The reliability and validity of all questionnaires were found to be acceptable. The findings revealed that increased levels of occupational stress lead to increased levels of exhaustion and this may in turn lead to increased experience of somatic symptoms, anxiety and insomnia, social dysfunction and severe depression. Higher levels of exhaustion and cynicism were associated with higher levels of somatic symptoms, anxiety and insomnia, social dysfunction, and severe depression. The findings again revealed that an increase in the frequency of stress might lead to an increase in the experience of exhaustion, somatic symptoms, anxiety and insomnia, social dysfunction and severe depression. It was also found that stress could have some predictive value with regard to burnout, work engagement and health. It is recommended that more awareness need to be created about the symptoms and effects of occupational stress and burnout on individuals as well as organisations. This study was conducted in a small correctional institution, as a result the study population was too small, which made it difficult to generalise beyond the study population. / Thesis (M.A. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2006.

Thesis (Ph.D. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2005.

This thesis addresses a neglected aspect in the emotional labour literature by seeking to identify the impact of societal culture on how service workers perform emotional labour and its effect on their wellbeing, in terms of the emotional exhaustion and depersonalisation dimensions of burnout. Its original contribution lies in using respondents residing in two contrasting cultures, the Philippines and Australia. The research instrument brings together the INDCOL survey, Emotional Labour Scale, Maslach Burnout Inventory, and job autonomy questions from the Job Diagnostic Survey. Data is analysed from 734 surveys completed by guest-contact workers; hypotheses are tested using the independent samples t-test in SPSS. Meaningful results mainly emerge from comparing responses filtered according to how respondents describe themselves on the INDCOL dimensions rather than by their countries of residence, highlighting the importance of identifying individual-level differences within societies rather than relying on overall descriptions of culture, for such comparative purposes. Respondents report higher levels of burnout when using surface-acting more frequently, and lower levels of burnout when using deep-acting more often. Further, they report similar levels of deep-acting and burnout, and those who report high job autonomy also report lower levels of burnout. Higher levels of burnout are reported by individualists who use surface-acting more frequently. The significance of these findings is the emergence of similar results among respondents in the contrasting culture of the Philippines. The final key finding is that respondents who perform high levels of emotional labour and who experience high job autonomy report less depersonalisation in Australia than the Philippines. Overall, these findings support the usefulness of applying culturally sensitive HRD interventions in the Philippines as well as Australia, to increase the ability of service workers to perform sincere emotional labour and replace negative consequences with positive outcomes for workers, customers and hotels.