En av framgångsfaktorerna till en lyckad projektering är god kommunikation och att rätt informationfinns tillgänglig vid rätt tillfälle för att fatta rätt beslut. Tidigare forskning tyder på att traditionellakommunikationsprocesser lett till problem att skapa gemensam förståelse mellan discipliner samt attbrist på transparens i informationsflödet och splittrad data- och informationshantering skaparkommunikationsproblem, vilket kan leda till felprojektering och extra kostnader. Till följd avbristfälligheter med traditionella kommunikationsprocessen har byggbranschen börjat använda sig avalternativa kommunikationsmedel hämtade från andra branscher. Denna studie undersöker huruvidadigital ärendehantering kan förbättra styrning i projekteringen med hjälp av dess genererade data.För att utföra detta examensarbete har författarna hämtat data från en digitalärendehanteringsmjukvara använd som kommunikationsverktyg under projekteringsskedet för ettstörre byggnadsprojekt. Utöver hämtad data har författarna utfört intervjuer medbyggnadsprojektets projekteringsledare som ansvarar för projekteringen och dess internakommunikationsprocess. Data har analyserats tillsammans med svar från intervjuerna för att kunnadra slutsatser kring projektets kommunikationsprocess och dess förbättringsmöjligheter. Studienvisar att med hjälp av digital ärendehantering kan rätt information finnas tillgänglig vid rätt tidpunktför att kontrollera projektets status. Detta för att skapa beslutsunderlag för en förbättrad styrningoch ett mer hållbart byggande. Detta är möjligt i kombination med starkt ledarskap och disciplin frånkommunikationsverktygets användare. / One key factor to a successful design process is to have an effective communication process, and thatthe right information is available at the right time in order to make the right decisions. Previousresearch suggests that traditional communication processes have led to difficulties creating commonunderstanding between disciplines, a lack of transparency in information flow and fragmented dataand information management create communication problems that lead to malfunctioning andadditional costs. Due to shortcomings linked to the traditional communication process, theconstruction industry has begun to use alternative means of communication gathered from otherindustries. This study investigates whether digital case management can improve projectmanagement using its generated data. To complete this study, the authors have retrieved data froma digital case management software, used as a communication tool during the design process for amajor building project. In addition to downloaded data, the authors have conducted interviews withthe project managers of the building project, who are responsible for the design phase and itsinternal communication process. The data has been analyzed together with information gatheredfrom the interviews in order to draw conclusions about the project's communication process and itsimprovement possibilities. The study shows that, with the help of digital case management, the rightinformation can be available at the right time to check the status of the project in order to providesupport for improved management leading to a sustainable construction process. This is possible incombination with strong leadership and discipline from its users.

No description available.

No description available.

No description available.

No description available.

Literature on Housing First indicates much success of the program in terms of financial savings and tenant positive outcome evaluations; however, there is limited explanation of how these successful outcomes are produced. Within this dissertation, interactions between tenants and case managers are revealed to be the primary intervening variable in a process of transition for tenants. These interactions connect Housing First policy (independent variable) to successful outcomes for tenants experienced during continued housing tenure (dependent variable). The measurement methods in the study are triangulated to reflect the fluidity of real life processes and both qualitative and quantitative data types are collected. From March 2008 until January 2011, twenty tenant case studies were interviewed three times in six month intervals. Nine case managers were also interviewed once and two tenants who discontinued permanent housing tenure were interviewed for an overall total of 71 interviews. Overall, symbolic interactionism is found to be a reasonable framework for explaining the successes of Housing First. Through highly focused intention in interactions case managers facilitate three social processes for tenants that lead to their successful continued housing tenure. These beneficial processes can be more specifically described as `socially healing processes' or `social healing' as they heal the social dimensions of identity, affective home creation, and wellness networks to various degrees for tenants. / Sociology

No / April 2008 saw the introduction of a new Public Law Outline (PLO) that aims to improve judicial case management of Public Law Children Act cases. The PLO is a response to concerns about the rising number of care proceedings, associated costs, and the difficulties of achieving case resolution given this volume. Based on an ethos that care proceedings should be avoided wherever possible, the new approach to case management, which places significant emphasis on pre-proceedings work and the effective engagement of parents, can be seen to reinforce the ‘no order principle’ enshrined in the Children Act (CA) 1989. Focusing specifically on relationships between parents and professionals, this paper provides a critical discussion of the potential of the PLO to further promote consensual practices with parents. Discussion traces the introduction of the concept of partnership within the CA 1989, provides a review of the evidence to-date of effective partnership working, before considering the prospects for the PLO with respect to parental engagement. A number of key contextual obstacles are highlighted that will inevitably undermine the aspirations of the new outline, and a more general observation is drawn about the limits of procedure in effecting change in complex social issues.

The purpose of this study was to determine case managers’ understanding of their role in a managed care organisation and to develop recommendations for the improvement of case management practice. Quantitative descriptive research was conducted to explore perceptions of case managers regarding their role. A self-administered questionnaire was used as a formal data collection instrument and 25 respondents participated in the study. The findings revealed that the majority of case managers know what is expected of them in their job but that they do experience some barriers. There appears to be uncertainty with quite a number of respondents regarding certain aspects of their role. Recommendations were made for improved case management practice.

This study explores complexity metrics for business artifact process models described by Case Management Model and Notation (CMMN). Process models are usually described using Business Process Management (BPM), which is a relatively mature discipline with a large number of practitioners. Over the last few decades a new way of describing data intensive business processes has emerged in BPM literature, for which traditional BPM is no longer adequate. This emerging method, used to describe more flexible processes, is called business artifacts with Guard-Stage-Milestone (GSM). The work on GSM influenced CMMN, which was created to fill a market need for more flexible case management processes for knowledge workers. Complexity metrics have been developed for traditional BPM models, such as the Business Process Model and Notation (BPMN). However, traditional BPM is not suitable for describing GSM or CMMN process models. Therefore, complexity metrics developed for traditional process models may not be applicable to business artifact process models such as CMMN. This study addresses this gap by exploring complexity metrics for business artifact process models using CMMN. The findings of this study have practical implications for the CMMN standard and for the commercial products implementing CMMN. This research makes the following contributions: • The development of a formal description of CMMN using first-order logic. • An exploration of the relationship between CMMN and GSM and the development of transformation procedures between them. • A comparison between the method complexity of CMMN and other popular process methods, including BPMN, Unified Modeling Language (UML) Activity diagrams, and Event-driven Process Charts (EPC). • The creation of a systematic literature review of complexity metrics for process models, which was conducted in order to inform the creation of CMMN metrics. • The identification of a set of complexity metrics for the CMMN standard, which underwent theoretical and empirical validation. This research advances literature in the areas of method complexity, complexity metrics for process models, declarative processes, and research on CMMN by characterizing CMMN method complexity, identifying complexity metrics for CMMN, and exploring the relationship between CMMN and GSM. / School of Computing / Ph. D. (Computer Science)

This study explores complexity metrics for business artifact process models described by Case Management Model and Notation (CMMN). Process models are usually described using Business Process Management (BPM), which is a relatively mature discipline with a large number of practitioners. Over the last few decades a new way of describing data intensive business processes has emerged in BPM literature, for which traditional BPM is no longer adequate. This emerging method, used to describe more flexible processes, is called business artifacts with Guard-Stage-Milestone (GSM). The work on GSM influenced CMMN, which was created to fill a market need for more flexible case management processes for knowledge workers. Complexity metrics have been developed for traditional BPM models, such as the Business Process Model and Notation (BPMN). However, traditional BPM is not suitable for describing GSM or CMMN process models. Therefore, complexity metrics developed for traditional process models may not be applicable to business artifact process models such as CMMN. This study addresses this gap by exploring complexity metrics for business artifact process models using CMMN. The findings of this study have practical implications for the CMMN standard and for the commercial products implementing CMMN. This research makes the following contributions: • The development of a formal description of CMMN using first-order logic. • An exploration of the relationship between CMMN and GSM and the development of transformation procedures between them. • A comparison between the method complexity of CMMN and other popular process methods, including BPMN, Unified Modeling Language (UML) Activity diagrams, and Event-driven Process Charts (EPC). • The creation of a systematic literature review of complexity metrics for process models, which was conducted in order to inform the creation of CMMN metrics. • The identification of a set of complexity metrics for the CMMN standard, which underwent theoretical and empirical validation. This research advances literature in the areas of method complexity, complexity metrics for process models, declarative processes, and research on CMMN by characterizing CMMN method complexity, identifying complexity metrics for CMMN, and exploring the relationship between CMMN and GSM. / Ph.D. (Computer Science)