Made available in DSpace on 2016-04-27T14:31:59Z (GMT). No. of bitstreams: 1 adriana abrao.pdf: 3669679 bytes, checksum: 65e591b069f8deff70b0e3c4c5f4ba36 (MD5) Previous issue date: 2007-05-11 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / The purpose of this work is to present and analyse the strategy created by Fundap (Fundação do Desenvolvimento Administrativo) to fullfill a demand of São Paulo State Governor , related to the enabling of 50.000 public clerks in order to improve / Este trabalho propõe-se a apresentar e analisar a estratégia criada pela Fundap Fundação do Desenvolvimento Administrativo para atender a demanda da Assessoria Especial do Governador do Estado de São Paulo referente a capacitação de 50.000 atendentes públicos de linha de frente em melhoria da qualidade no atendimento ao cidadão durante os anos de 2004, 2005 e 2006. A estratégia foi criar um programa de desenvolvimento profissional para 110 agentes educacionais o qual incluiu: um curso de formação, um processo de supervisão dos mesmos em sala de aula e a realização de reuniões periódicas com a presença desses agentes e da equipe formadora da Fundap

SILVA, Juliana Lemos. Organização do trabalho e saúde dos trabalhadores: estudo com bancários do município de Uberaba-MG, 2009, 170 p. Dissertação de Mestrado apresentada ao Programa de Pós-graduação em Ciências Médicas da Faculdade de Medicina de Ribeirão Preto, Universidade de São Paulo/FMRP/USP, Departamento de Medicina Social. O setor bancário brasileiro passou por intenso processo de transformação nas últimas décadas e ocupou posição de liderança na incorporação de novas tecnologias e inovações organizacionais. A reestruturação produtiva observada no setor objetivou ajustá-lo às novas formas de acumulação capitalista: a intensa informatização do trabalho bancário e outras mudanças estruturais do setor afetaram não apenas a natureza dos produtos, mas também o próprio comportamento dos mercados, o que resultou em mudanças significativas nas condições de trabalho e, consequentemente, na saúde dos trabalhadores. Este estudo teve por objetivo investigar as condições de trabalho dos bancários de uma instituição privada em Uberaba, MG, Brasil, na tentativa de identificar em que medida as mudanças na organização do trabalho interferiram em sua saúde. A coleta de dados se deu através de entrevistas gravadas com onze bancários pertencentes a diferentes níveis hierárquicos, de ambos os sexos, e os critérios de inclusão adotados foram: a. que o entrevistado tivesse vínculo empregatício com a instituição quando da realização da pesquisa e, b. que metade dos entrevistados tivesse, no mínimo, dez anos de carreira na instituição. Os contatos com os trabalhadores foram mediados pelo sindicato da categoria. A reconstituição do processo de trabalho, na perspectiva dos bancários, denuncia que além de adoecimentos de ordem física, como as doenças ocupacionais diretamente relacionadas à intensificação do ritmo de trabalho, ocorreram também o aumento da incidência do sofrimento mental e a perda da identidade e da valorização profissional, em decorrência das novas exigências da profissão. A maioria dos entrevistados, independente de seu tempo de contratação, afirmou que o trabalho bancário perdeu seu status. Predominaram nos depoimentos sentimentos de frustração e insegurança em relação à carreira. Os dados revelaram também preocupação com a pressão psicológica sofrida, principalmente no que se refere ao cumprimento de metas. Expressões como desgaste mental, estresse, depressão, pressão psicológica, medo, incerteza e insegurança estiveram presentes na maioria dos depoimentos. / SILVA, Juliana Lemos. Organization of the work and the workers\' health: study with bank employees of the municipal district of Uberaba-MG, 2009, 170 p. Dissertação de Mestrado apresentada ao Programa de Pós-graduação em Ciências Médicas da Faculdade de Medicina de Ribeirão Preto, Universidade de São Paulo/FMRP/USP, Departamento de Medicina Social. The Brazilian banking sector passed for intense process of transformation in the last few decades and occupied position of leadership in the incorporation of new technologies and organizations innovations. The observed productive reorganization in the sector objectified to adjust it the new forms to it of capitalist accumulation: the intense computerization of the banking work and other structural changes of the sector had not only affected the nature of the products but also the proper behavior of the markets, what it resulted in significant changes in the work conditions and, consequently, in the health of the workers. This study it had for objective to investigate the conditions of work of the bank clerks of a private institution in Uberaba, MG, Brazil, in the attempt to identify where measured the changes in the organization of the work they had intervened with its health. The collection of data if gave through recorded interviews with ten pertaining bank clerks the different hierarchic levels, of both the sexes, and the adopted criteria of inclusion had been: a. that the interviewed one had employment bond with the institution when of the accomplishment of the research and, b. that half of the interviewed ones had, in the minimum, ten years of career in the institution. The contacts with the workers had been mediated by the union of the category. The reconstitution of the work process, in the perspective of the bank clerks, denounces that beyond illnesses of physical order, as the occupational illnesses directly related to the intensification of the work rhythm, had also occurred the increase of the incidence of the mental suffering and the loss of the identity and the professional valuation, in result of the new requirements of the profession. The majority of the interviewed ones, independent of its time of act of contract, affirmed that the banking work lost its status. Feelings of frustration and unreliability in relation to the career had predominated in the depositions. The data had also disclosed concern with the suffered psychological pressure, mainly as for the fulfillment of goals. Expressions as mental consuming, stress, depression, psychological pressure, fear, uncertainty and unreliability had been gifts in the majority of the depositions.

This research examines the changing relationships of gender, place and identity wrought by women's entrance into Montreal's financial service sector between 1900 and 1930. I seek to answer two related questions. First, what kinds of identities were enabled in the new spaces created by the feminization of clerical work? In particular, how was gender, sexual, and ethno-linguistic difference constructed within the mixed-sex clerical workspace? Second, what effect did women's entrance into corporate workspaces in the financial district have on prevailing notions about gender, class and urban space? How did this change in labour markets affect representations of women in public more generally? / I make three arguments about women's entrance into Montreal's white-collar workforce. First, I argue that this process created a new kind of "contact zone" within and beyond the white-collar workplace. In these spaces, people came together across cleaves of difference, and ideas about nationalism, class, religion, and language were negotiated in new ways. Secondly, I argue that women's entrance into this sector of the labour market was marked by contradiction. On the one hand, women were held responsible for bringing sexuality into the white-collar workplace, and were sexualized within corporate culture. On the other hand, ideas about "respectability" defined through sexual propriety and corporeal restraint were central to the corporate image as well as media representations of female clerical workers. Finally, I argue that the feminization of clerical work re-mapped relations of gender, class and space. In the highly modernized offices of the financial district, ideas about public womanhood competed. I argue that this change in labour helped legitimize representations of modern womanhood which were consummately urban in nature.

M.Ed. (Education Management) / The subject of this investigation is the management function of the provincial administration clerk in the school. The investigation is limited to schools within the ambit of the Transvaal Education Department and has been aimed, primarily, at determining the responsibilities and position of the administration clerk in the effective functioning of the school. As the administration office forms the nerve-centre of the school's activities and due to its staff consistence of administration clerks, a clear indication of their duties and responsibilities is an essential management function of the school principal. The investigation in regard to the functions of the senior provincial administration clerk demonstrated that the school principal as the management leader, must possess a thorough knowledge of administrative matters. This is essential as he, being the in-service trainer, has to suitably equip the senior provincial administration clerk with the required knowledge and skills in order that she, in tum, can easily perform as management leader of the school's administrative section. In order to keep pace with change and modernisation, the school principal and administration clerks must be prepared to attend in-service training courses. Moreover, they must gain knowledge on their own accord through the reading of circular letters, catalogues, manuals and also keep abreast of technological development such as the modern micro computer, word processor as well as facsimile and duplicating machines. The services of a good administration clerk are indispensable to the school principal as well as the educator. Qualities which the administration clerk must possess include reliability, loyalty, responsibility, willingness to help, tact, courtesy, charm, enterprise and patience. AIthough the educator cannot be relieved of all administrative responsibilities, the school principal must nevertheless reflect seriously about administrative responsibilities that should not really be undertaken by the educator. By entrusting responsibilities such as the processing of marks, compiling of class lists, raising of funds, transport arrangements, controlling of stock, duplicating work...

No description available.

No description available.

Provincial town clerks and scriveners have hitherto been a neglected subject in the historiography of the legal profession, yet as this thesis demonstrates, they contributed significantly to medieval England’s legal and scribal culture. Arguing for a new definition of scriveners based on their legal and linguistic literacy, this fresh interpretation differentiates between scriveners, notaries, generic clerks and lawyers and modifies the existing tendency towards classifying scriveners purely on the basis of the work they did and the legal instruments they produced. The study not only rectifies a gap in our knowledge, but reconceptualises our understanding of the lower echelons of the legal profession by examining the work that scriveners did and the role that they played in the local legal administration of medieval England, and by extension, the ways in which they facilitated access to justice on several levels. Focussing primarily on Exeter, Bristol, Bridgwater and Southampton, this research for the first time reveals the identities of some of the many scriveners who worked outside of London and evaluates their activities in provincial England. In order to achieve this, the thesis considers the extent to which scriveners were an integral part of an urban legal service as members of the provincial secretariat. Underpinning the theoretical framework of this thesis are themes such as literacy, clerical identity and professionalization – all of which are examined through the prism of law, languages and access to justice. Grounded in a palaeographic and diplomatic approach to the manuscript sources, this research has yielded some surprising results regarding the essential role of provincial scriveners within the legal, political and administrative landscape of medieval England. Fundamentally, this thesis offers a new vision of provincial English scriveners and the influence of their work. Set against the backdrop of an increasingly ‘professional’ legal profession, the importance of provincial scriveners as the keepers and creators of legal memory is highlighted along with the impact that this had on the wider legal community of medieval England.

Pedagogical leadership studies how to facilitate learning, mostly in Education and from the perspective of the principal being the pedagogical leader. One context somewhere in between Education and workplace learning is the two-year training as a law clerk in the Swedish court system. Few studies have been made on how law clerks learn, how the court or judges facilitates their learning and how legal expertise develop. The aim of this study is to increase knowledge on law clerks’ workplace learning. The research question is how do law clerks learn in their everyday work? A qualitative study with semi-structured couple interviews was conducted. The respondents were 22 law clerks, judges, and court clerks from a department in a district court. Situated learning was used as a theoretical framework for the analysis.  The result presents law clerks’ trajectory from apprentices through legitimate peripheral participation in the community of praxis. Law clerks start to produce and deliver legitimate work directly, they negotiate and form their learning and professional identity through participation in their daily work. They observe, imitate, ask questions, make mistakes, and try different ways to solve the problem at hand. They must through themselves out to find their own way and their own identity as a senior law clerk. The judges, the Masters, facilitate law clerks’ situated learning by giving or restricting access to participation. Due to power relations, law clerks are unwilling to ask questions and display their ignorance which limit their legitimate participation. Law clerks need to initiate to gain access to the community of praxis and negotiate their judicial independence, the situated knowledge. This study contributes to the field of workplace learning and development of legal expertise by describing how law clerks learn. The judges facilitate this learning in a way that could be described as pedagogical leadership. / Pedagogiskt ledarskap som forskningsfält tittar på hur lärande möjliggörs och begränsas, främst inom pedagogisk verksamhet och med rektor som utövare av pedagogiskt ledarskap. Kontexten och dess utformning har betydelse för lärandet som sker och hur det pedagogiska ledarskapet utövas. Notarietjänstgöring i domstol är en kontext som inte har utforskats inom ramen för pedagogiskt ledarskap. Det är en utbildningsanställning som både avser att ge examinerade jurister möjlighet att praktisera juridik och förse domstolen med arbetskraft. Det finns få studier som undersöker notariers lärande eller hur juridisk expertis utvecklas på domstol. Studiens syfte är att bidra med kunskap om notariers lärande inom ramen för det arbetsplatslärande som notarieutbildningen utgör. Frågeställningen är hur sker notariers lärande i det dagliga arbetet? En kvalitativ studie med semistrukturerade (tematiskt öppna) parintervjuer genomfördes på tingsrätt. Deltagarna bestod av notarier, domare och handläggare. Analysen genomfördes med situerat lärande som teoretiskt redskap. Resultatet presenteras i form av notariers utvecklingsresa genom ett legitimt perifert deltagande i praktikgemenskapen. Notarierna hoppar på den branta utvecklingskurvan, ser andra göra, kopierar andra, frågar, gör fel och gör olika, vågar hoppa och släppa kontrollen, hittar sitt sätt att göra och formas in i sin roll och identitet som senior notarie. Domarna möjliggör detta lärande genom att ge notarierna tillgång till legitimt deltagande och erbjuder potentiella identiteter och olika sätt att vara som domare, så att notarierna kan formas in i domarrollen och välja sitt eget sätt att vara domare på. Genom att begränsa tillgången till deltagande hindrar domarna notariernas lärandeprocess på ett sätt och möjliggör den på annat. Maktrelationer och betyg gör notarierna oroliga och rädda för att blotta sin okunskap vilket hindrar dem från att ställa de frågor som krävs för deras legitima deltagande. Notarierna behöver ta eget initiativ för att få mer tillgång till praktikgemenskapen, vilket också är en del i deras identitetsformande av att bli självständig. Genom att delta i det dagliga arbetet och utföra arbetsuppgifter innan de själva har överblick på rättskedjan, sker ett lärande hos notarierna. Studien ger ett kunskapsbidrag genom att beskriva hur notariers lärande kan ske, eller hur juridisk expertis kan utvecklas, i det dagliga arbetet. Domarnas möjliggörande av notariers lärande skulle kunna ses som ett pedagogiskt ledarskap i en kontext utanför skolvärlden.

Thesis (PhD)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: School administrative clerks are a category of educational worker that is normally overlooked by those doing research on schools. These workers are also ubiquitously underappreciated in school discourses. There is a lack of research on the identities and practices of administrative clerks which is the specific focus of this thesis. This thesis aims to address this knowledge gap in the literature. Therefore the research questions addressed in this thesis were: (1) how are school administrative clerks’ identities and practices constituted? (2) what are school administrative clerks contributions to the functioning of schools? The research questions were answered by conducting a qualitative study that involved interviewing and observing three purposively chosen school administrative clerks as well as conducting document analysis of policy documents. The analysis of the data was written up in four articles, each employing theoretical frameworks apposite for the analysis that it pursued. The articles variously addressed the way in which school administrative clerks’ identities and practices are negotiated. They provided insight into their professional contributions in their worksites. This is a thesis by articles. It consists of six chapters. The introductory wraparound chapter is followed by four articles, which constitute the four middle chapters of the thesis. These four academic articles have been published in, or submitted for publication to, different journals. Chapter six is the conclusion chapter. The insights gained from the four articles were that the administrative clerks’ identities and practices were constituted by their exercise of agency. They enacted what I regarded as a form of ‘subordinated agency’. The first article suggests that their reflexive agency resulted in spatial practices that made a contribution to their schools’ management and teaching practices. The second article suggests that administrative clerks’ rhetorical agency was established through their careful and tactful negotiation of rhetorical spaces in order to exercise their voice. They accomplished this through their resistance to the rhetorical norms of the school. The third article argues that they enacted an ethical agency which was instantiated through their quest for self-transformation which led to professional practices that had considerable positive consequences for the school. The fourth article posits that their accumulation of information and relational resources translated into a form of participatory capital that laid the foundation for their agency. It is through the deployment of their participatory capital that they exercised their agency to fashion unique professional identities. The conclusion of the thesis is that agency plays a significant role in the way that school administrative clerks’ identities, practices and their contribution to their school spaces are instantiated. School administrative clerks’ identities and practices are constituted by the subordinated agency that they are able to marshal within the professional spaces of their work environments. It is this subordinated agency that propels the administrative clerks’ daily creative boundary crossings between their school management practices on the one hand and their broader educational practices on the other hand. The study thus presents an analysis of their incisive professional contribution in spite of their putative subordinated status. / AFRIKAANSE OPSOMMING: Skool administratiewe klerke is 'n groep opvoedkundige werkers wat normaalweg oor die hoof gesien word wanneer navorsing in skole gedoen word. Hierdie groep word ook duidelik onder verteenwoordig in diskoerse oor skole. Daar is 'n gebrek aan navorsing oor die identiteite en praktyke van administratiewe klerke. Laasgenoemde is die spesifieke fokus van hierdie tesis. Hierdie tesis poog om hierdie leemte in die literatuur aan te spreek deur die volgende navorsingsvrae aan te spreek: (1) hoe word skool administratiewe klerke se identiteit en praktyke gekonstrueer? (2) wat is die skool administratiewe klerke se bydrae tot die funksionering van skole? ’n Kwalitatiewe studie is gebruik om die navorsingsprobleem aan te spreek. Dit het die vorm van dokumente analise sowel as onderhoude en waarnemings van drie administratiewe klerke aangeneem. Elk van hierdie artikels spreek die skool se administratiewe klerk se identiteit en praktyke aan deur van ’n verskillende teoretiese raamwerk gebruik te maak. Hierdeur is insig verkry in hul professionele bydrae in hul onderskeie werksomgewings. Hierdie is 'n tesis deur artikel publikasie, wat uit ses hoofstukke bestaan. Die inleidende hoofstuk word gevolg deur vier hoofstukke, elk in die vorm van ’n artikel. Hierdie vier akademiese artikels is reeds gepubliseer of voorgelê vir publikasie in verskillende joernale. Die gevolgtrekking word in hoofstuk ses aangebied. Die vier artikels het na vore gebring dat skole se administratiewe klerke se identiteite en praktyke gekonstitueer word deur die uitoefening van hulle agentuur. Daar is bevind dat hulle ’n ondergeskikte agentuur uitoefen. Die eerste artikel benadruk dat hul agentuur die resultaat is van hulle refleksiewe ruimtelike praktyke. Die tweede artikel benadruk dat administratiewe klerke se retoriese agentuur voorgebring word deur hulle retoriese ruimtes, waarin hulle hulself laat geld deur versigtige en taktvolle optrede. Laasgenoemde word vermag deur hul dialektiese weerstand teen ruimtelike norme. Die derde artikel suggereer dat administratiewe klerke 'n etiese agentuur verkry deur hulle soeke na self-transformasie. Ek wil aanvoer dat laasgenoemde aanleiding gee tot professionele praktyke wat ‘n beduidende positiewe uitwerking op die skool het. Die vierde artikel dui daarop dat hul versameling van inligting en beskikbare bronne die grondslag lê vir hul agentskap. Dit is deur middel van die ontplooiing van hul deelnemende kapitaal dat administratiewe klerke by skole hulle agentskap so uitoefen dat dit meewerk in die vorming van hul unieke professionele identiteite. Die gevolgtrekking van hierdie proefskrif is dat agentskap 'n beduidende rol speel in die wyse waarop die identiteite en praktyke van ondergeskiktes soos administratiewe klerke in skoolruimtes gevorm word. Skool administratiewe klerke se identiteit en praktyke word gekonstitueer deur die ondergeskikte agentskap wat hulle in die professionele ruimte van hulle werksomgewing versamel. Dit is hierdie ondergeskikte agentskap wat dit vir die administratiewe klerke moontlik maak om daagliks die grense tussen skool bestuurspraktyke aan die een kant en hulle breër opvoedkundige praktyke aan die ander kant te oorbrug. Hierdie tesis bied 'n analise van die waardevolle professionele bydrae van skool administratiewe klerke, ten spyte van hulle ondergeskikte status.

Thesis (M.A.)--University of Toronto, 2005.