I tidigare forskning beskrivs konflikthanteringsstrategierna, medlande, demokratisk och upphörande. Pedagoger anses gå för snabbt in i barns konflikter och hinner inte tänka efter hur de ska ingripa. Barnen kan då gå miste om andra kunskaper som uppkommer i olika hanteringar av konflikter. Syftet är att via intervjuer med pedagoger belysa olika strategier som används vid olika konfliktsituationer och sedan koppla dem till konflikthanteringsstrategierna. Frågeställningarna är, vad berättar pedagogerna om hur deras inställning är till barns konflikter med andra barn? Samt Hur kopplas pedagogernas hantering av barns konflikter i förskolan till medlande, demokratisk och upphörande konflikthanteringsstrategi? Teoretiska utgångspunkten är socialkonstruktionism där språket ses som en social handling och att verkligheten är socialt konstruerad samt det sociokulturella perspektivet som fokuserar på kommunikation och samspel mellan individer. Resultatet av analysen är uppdelat i tre teman, Stopp, verbal stöttning och fysisk stöttning. Slutsatsen är att när pedagogerna använder sig av upphörande strategi, får inte barnen uttrycka sina tankar och känslor. När pedagogerna använder sig av medlande och demokratisk strategi lyssnar pedagogerna på vad barnen har att säga och lyfter fram barnens tankar och känslor. Detta kan leda till att barnen får en förståelse för andras perspektiv och annan kunskap som kan konstrueras vid konflikthanteringssituationer. / This study describes conflict management strategies, mediation, democracy and cessation. Educators are considered to go too quickly into children's conflicts and do not have time to think about how to intervene. The children can then lose other knowledge that arises in different handling of conflicts. The purpose is through interviews with educators shed light on different strategies used in different conflict situations and then link them to the conflict management strategies. The questions are, what does the educators say about how their approach towards children's conflicts with other children? and how does educators ́ management of children ́s conflicts in preschool connect with mediation, democracy and cessation conflict management strategies?. The theoretical starting point is social constructionism where language is seen as a social act and that reality is socially constructed as well as the sociocultural perspective that focuses on communication and interaction between individuals. The results of the analysis are divided into three themes, stop, verbal support and physical support. The conclusion is that when educators use discontinuing strategy, children are not allowed to express their thoughts and feelings. When educators used mediation and democratic strategy, educators listen to what the children have to say and highlight the children's thoughts and feelings. This can lead to gaining and understanding of other ́s perspectives and other knowledge that can be constructed in conflict management situations.

In order to fill the gap in existing research on the topic, this study was undertaken to establish whether a relationship exists between five sources of power and five conflict handling styles. A theoretical study regarding the concepts of power and conflict was undertaken. In the empirical study these variables were measured using the Power Base Index and Thomas-Kilmann Conflict MODE questionnaires. Reward power was significantly related to the competing and avoiding conflict handling styles; expert power was significantly related to the compromising style; and legitimate power was significantly related to the collaborating conflict handling style. The research contributes towards a better understanding of power and conflict in organisations and in supervisors' day-to-day management. However, the results indicate the importance of wider, more sophisticated research. / Industrial and Organisational Psychology / M. Com. (Industrial Psychology)

Submitted in fulfillment of the requirements of the degree Doctor of Philosophy: Public Management (Peacebuilding), Durban University of Technology, Durban, South Africa, 2015. / Nigeria has witnessed a plethora of conflicts and violence especially since her post independent era. Direct and structural violence as well as cultural violence have largely dotted her history. The various nature of violence that have over the years keeps the country teetering at the verge of precipice include, resource-based conflict in the Niger Delta, indigenes-settlers conflicts, gender-based conflicts, ethno-religious conflicts, electoral cum political conflicts and the recent Boko Haram violent menace that has claimed at least 13,000 lives in Nigeria. There have been attempts by government and civil society organisations to curb violence in the country. However, their limited apparent success and the extent of violence underlines the need for alternative approaches to build peace in Nigeria. Building infrastructures for peace is one such alternative. Using an action research approach, the research focusses on establishing peace clubs in four high schools and implementing a programme for a 12 month period. / D

Submitted in fulfillment of the requirements for the degree of Doctor of Philosophy in Management Sciences: Public Management, specialising in Peacebuilding, Durban University of Technology, Durban, South Africa, 2016. / Post-conflict countries have a range of needs of interventions in the reconstruction efforts. These efforts require immediate, medium and long term interventions. DDR process require the immediate restoration of security which requires demobilization in the both the regular army and armed groups. Demobilized combatants need to be economically and socially re-integrated in their local communities. Therefore governments through demobilization commissions or programmes ensure that ex-combatant is re-integrated as matter of governments’ responsibility. In the specific case of this research, former members of armed groups from DRC and former RDF soldiers all members of an Agricultural cooperative based in Jabana (Kigali City) have been participants to this research which is by nature an action research project aiming most importantly on participation outputs oriented to learning. Before this project, economic, political, social and psychological dimensions among the ex-combatants were frustrating. However, after this project, the following were discovered: Economically, the approaches that have been used allowed ex-combatants to learn basic and necessary skills of creative entrepreneurship while working in corporate setting. Socially, this research discovered that the nature of research requires working in group settings in addition to personal and collective participation toward the attainment of the project’s objectives. Working in group settings is the social cohesion that originates from sharing common goals, interests, successes and failures if any. In addition, group members became best friends among themselves and relied on each other in time of need. At psychological level, ex-combatants have gained self-confidence, self-trust, and removal of past negative clichés that they used to hold against each other. Finally, in the implementation of this research, aspects of peace-building, together with unity and reconciliation and peace-building in its broad term has been witnessed from its outset to the concluding phase of the research. Recommendations were devised; some are formulated towards ex-combatants at individual level and others for RDRP. / D

Thesis (MPA)--University of Stellenbosch, 2003. / ENGLISH ABSTRACT: Since the advent of democracy in 1994, domestic and international expectations have steadily grown regarding the role of a new South African as a responsible and respected member of the international community. These expectations have included the hope that South Africa will playa leading role in a variety of international, regional and sub-regional forums and that the country will become an active participant in attempts to resolve various regional and international conflicts. The nature of international activities aimed at international conflict prevention, management and resolution has changed dramatically over the past decade. A radically post-Cold War security environment has seen the transformation of classical peacekeeping operations into complex, multi-dimensional conflict management activities with a political focus in which the military is but one of many participants. Whilst South Africa has, as a member of bodies such as the United Nations, the Organisation of African Unity, the African Union and the Southern African Development Community, begun to play an active role in diplomatic resolution initiatives, the country is also expected to contribute to wider multi-national peace missions. Contemporary peace missions are fundamentally political initiatives, despite the complex mixture of political, humanitarian and military concerns and means. South Africa must therefore make a careful appraisal of the political and strategic environment within which peace missions are to be launched and the principles governing South African participation in such efforts. A clear understanding is required of the type of mandate, which governs peace missions in order to facilitate a detailed articulation of acceptable entry and exit criteria and to determine the scope, level and type of resources that South Africa is willing to commit to future peace missions. This will provide a clear indication to the international community and the regional and sub-regional partners of South Africa's stance on participation in peace operations. South Africa has limited but valuable resources to offer the international community for the conduct of peace missions. These include civilians with a diverse range of skills and experience appropriate to peace processes, professional and experienced police officers and well trained and disciplined military capacity. If these resources are to be utilised by the international community in the cause of peace, their approximate nature and size must be defined through an appropriate readiness system for each component. On the other hand, a number of key conditions must be met before these potential resources are deployed in support of a particular peace mission. Some of the responsibility for meeting these conditions lies at the level of the international community - such as the formulation of a clear and realistic mandate. On the other hand, it is a national obligation to support and budget for such participation. After an assessment of the South African National Defence Force, operation BOLEAS in Lesotho, a clearly articulated Aide de Memoire is recommended as a model for Peace Support Operations, which will cover all aspects in relation to South African National Defence (SANDF) participation in peace initiatives. This Aide De Memoire aim to set conditions that should be met before any peacekeeping operation can be implemented. It will provide clarity on matters relating to the scope of South African peace missions; the question of mandates, joint task organisation and legal responsibilities. / AFRIKAANSE OPSOMMING: Sedert die aanvang van demokrasie in 1994 was daar 'n stelselmatige groei in eie en internasionale verwagtinge oor die rol van 'n nuwe Suid-Afrika as verantwoordelike en gerespekteerde lid van die internasionale gemeenskap. Hierdie verwagtinge het die hoop ingesluit dat Suid-Afrika "n leidende rol sou speel in 'n verskeidenheid van internasionale, streek en sub-streek forums en dat die land 'n aktiewe rolspeler sal word in pogings om oplossings te vind vir verskeie streeks- en internasionale konflikte. Die aard van internasionale bedrywighede, wat gemik was op die voorkoming van internasionale konflik, bestuur en besluitneming, het oor die laaste dekade drasties verander. 'n Radikale post-koue oorlogse sekerheidsomgewing het die transformasie beleef vanaf klassieke vredesoperasies na komplekse, multi-dimensionele konflikhanteringsaktiwiteite met 'n politieke fokus waarin die militêre arm van die staat maar een van baie deelnemers is. Terwyl Suid-Afrika, as lid van organisasies soos die Verenigde Nasies, die Organisasie van Afrika Eenheid en die Suider-Afrikaanse Ontwikkelingsgemeenskap, 'n meer aktiewe rol begin speel het in diplomatieke besluitnemingsinisiatiewe, word daar ook van die land verwag om 'n bydrae te lewer by groter multi-nasionale vredesendings. Kontemporêre vredesendings is in beginsel politieke inisiatiewe, ten spyte van die komplekse mengsel van politieke, humanitêre en militêre belange en middele. Suid- Afrika is dus verplig om 'n versigtige beoordeling te maak van die politieke en strategiese omgewing waarin vredesoperasies hul afspeel, asook die beginsels wat Suid-Afrikaanse deelname aan hierdie pogings vereis. 'n Juiste begrip van die tipe mandaat wat vredesendings beheer, word vereis sodat 'n gedetailleerde uitspraak van aanvaarbare toetree- en uittreemaatstawwe vergemaklik kan word. Ook die bestek, vlak en tipe van hulpbronne waartoe Suid-Afrika bereid is om homself in die toekoms te verbind moet bepaal word. Dit sal 'n duidelike aanduiding vir die internasionale gemeenskap, streek en substreekvennote gee van wat Suid-Afrika se standpunt ten opsigte van deelname aan vredesoperasies is. Suid-Afrika het beperkte maar waardevolle hulpbronne wat aan die internasionale gemeenskap gebied kan word vir die uitvoering van vredesendings. Dit sluit in: burgerlikes met 'n verskeidenheid van vaardighede en ondervinding wat geskik is vir vredesprosesse; ervare en professionele beleidmakers, asook goed opgeleide en gedissiplineerde militêre vermoëns. Indien hierdie bronne deur die internasionale gemeenskap in die bevordering van vrede aangewend sou word, moet die beraamde aard en omvang daarvan vasgestel word met behulp van 'n toepaslike gereedheidstelsel vir elke komponent. Aan die ander kant moet 'n aantal sleutelvereistes nagekom word voordat hierdie potensiële hulpbronne as steun vir 'n spesifieke vredesending ontplooi word. Sekere verantwoordelikhede om by die beginsels te hou, berus op die vlak van die internasionale gemeenskap - soos die formulering van 'n duidelike en realistiese mandaat. Dit is egter 'n nasionale verantwoordelikheid om vir so 'n deelname te begroot en dit te ondersteun. Na die beoordeling van OPERASIE BOLEAS deur die Suid-Afrikaanse Nasionale Weermag, stel die navorsing 'n duidelik geartikuleerde Aide de Memoire vir Vredesteunoperasies voor wat alle aspekte in verband met die Suid-Afrikaanse Weermag se deelname aan vredesinisiatiewe sal insluit. Hierdie Aide de Memoire beoog om voorwaardes te stel wat nagekom moet word voordat enige vredesoperasies geïmplimenteer kan word. Dit sal duidelikheid verskaf oor aangeleenthede rakende die bestek van Suid-Afrikaanse vredesendings; die kwessie van mandate; gesamentlike taakorganisasie en regsverantwoordelikhede.

Thesis (MPA)--Stellenbosch University, 2000. / ENGLISH ABSTRACT: The principles and characteristics of peacekeeping, as the United Nations (UN) in its search towards global peace and stability originally intended, are not adhered to in Sub-Saharan African countries. In this context, peacekeeping operations are perceived to be synonymous with biased armed intervention and the enforcement of peace through the application of force, often without the consent of the parties involved in conflict. As the political situation in many Sub-Saharan African states deteriorates, a greater need for peacekeeping and even peace enforcement operations has arisen. Mounting pressure on South Africa from regional forces, as well South Africa's own national interest to become involved in peacekeeping, calls for an evaluation of 'Sub-Saharan African peacekeeping' per se. This situation creates a dilemma as regards both the responses by regional organs and the reaction of states to the endemic and escalating conflicts in collapsing states. Can what is currently happening in Sub-Saharan African still be referred to as peacekeeping? Do we need a fresh approach to conflict resolution in Sub- Saharan Africa? Are the UN principles, set in a post-World War " global context, still applicable in a deteriorating intra-state context? In an attempt to find answers to these questions, this research focuses on the nature of peacekeeping operations from an analytical, comparative perspective with the aim of identifying commonalities and differences in the approaches and practices of countries that have participated in peacekeeping operations. Could it be that 'classical' UN peacekeeping has simply become historically outdated and that modern peacekeeping operations are dictated by the socio-political environment and thus requires a new approach? It would appear that the concept of peacekeeping needs to be re-defined from an African perspective in order to equip regional organs with a firm theoretical foundation for possible future involvement in Sub-Saharan African peacekeeping and peace enforcement endeavours. The UN's peacekeeping performance on the African continent over the past decade has raised serious doubts as to whether the UN has the capacity or will to deal effectively with inter-state and more specifically, intra-state conflict. Consequently, Sub-Saharan African peacekeeping is currently standing at a crossroad. It is also evident that a transition needs to be made from 'classical' UN peacekeeping principles to a 'modern' African approach in touch with Africa's prevailing circumstances and demands. From the research findings and case studies, a conclusion is drawn concerning how 'modern' peacekeeping practices compare to 'classical' peacekeeping, as envisaged in Chapter VI of the UN Charter. In addition, a model is proposed for dealing with the unique challenges of Sub-Saharan African intra-state conflict. / AFRIKAANSE OPSOMMING: Die beginsels en kenmerke van vredebewaring, soos die Verenigde Nasies (VN) in sy soeke na wêreldvrede en stabiliteit oorspronklik beoog het, word nie in Afrika suid van die Sahara eerbiedig nie. In die konteks, word vredebewaringsoperasies geag as sinoniem te wees met partydige gewapende inmenging en die afdwing van vrede deur die aanwending van mag, dikwels sonder die toestemming van diegene wat in die konflik betrokke is. Die verslegtende politieke situasie in vele lande in Afrika suid van die Sahara bring mee dat 'n groter behoefte bestaan vir vredebewaring en selfs operasies om vrede af te dwing. Toenemende druk op Suid-Afrika deur streeksmagte sowel as Suid-Afrika se eie nasionale belang om by vredebewaring in Afrika betrokke te raak, noodsaak juis 'n evaluasie van vredebewaring in Afrika suid van die Sahara. Hierdie situasie veroorsaak 'n dilemma in sover dit die reaksie betref van streeksorganisasies sowel as dié van mislukkende state wat toenemend by inheemse konflik betrokke raak. Kan dit wat tans in Afrika suid van die Sahara aan die gebeur is steeds beskou word as vredebewaring? Word 'n nuwe benadering tot die beslegting van inheemse konflik in Afrika suid van die Sahara vereis? Is die VN beginsels soos gestel binne 'n globale na-tweedewêreld- oorlogse konteks steeds van toepassing op 'n verslegtende intra-staat konflik konteks? In 'n poging om antwoorde te vind op dié vrae, fokus die navorsing op die aard van vredebewaringsoperasies vanuit 'n analitiese, vergelykende perspektief. Hierdie fokus het ten doel om ooreenkomste en verskille in die benaderings tot en toepassings van vrede in lande wat aan vredebewaringsoperasies deelgeneem het, te identifiseer. Is dit dalk moontlik dat 'klassieke' vredebewaring histories verouderd is en dat 'moderne' vredebewaringsoperasies deur die sosio-politiese omgewing dikteer word en as sulks, 'n nuwe benadering vereis? Dit wil voorkom asof die konsep van vredebewaring vanuit 'n Afrika perspektief her-definieer behoort te word sodat streeksorganisasies toegerus kan word met stewige teoretiese grondbeginsels waarop toekomstige vredebewaringsoperasies in Afrika suid van die Sahara gebaseer kan word. Die VN se vertoning in die bewaring van vrede en meer spesifiek, dié se vertoning die afgelope dekade, laat ernstige twyfel ontstaan oor dié organisasie se vermoë of wil om effektief met konflik binne en tussen state te handel. As gevolg hiervan, bevind Afrika suid van die Sahara haar by 'n kruispad wat die bewaring van vrede aanbetref. Dit is ook duidelik dat daar 'n verskuiwing behoort plaas te vind vanaf 'klassieke' vredebewaringsbeginsels na 'n meer 'moderne' Afrika benadering wat in pas is met Afrika se eiesoortige omstandighede en eise. Vanuit die navorsingsbevindinge en gevallestudies word daar in die gevolgtrekkings gekyk in hoe 'n mate 'moderne' vredebewaring in die praktyk met 'klassieke' vredebewaring, soos beoog in Hoofstuk VI van die VN Handves, vergelyk. Aansluitend hierby, word 'n model voorgestel vir die hantering van die intra-staat vraagstukke wat voortspruit uit konflik binne state in Afrika suid van die Sahara.

Thesis (M Social Work (Social Work))--University of Stellenbosch, 2007. / An exploratory and descriptive research was conducted and the predominant research approach employed for this study is a qualitative research approach, however, elements of a quantitative research approach was included for the purpose of obtaining the goal of the research. The outcome of qualitative research is in the form of descriptive data in the participant’s own words, thereby identifying the participant’s beliefs and values that underlie the phenomena of adolescent-caregiver conflict. Consequently, this qualitative study is concerned with non-statistical methods and small samples that were purposively selected. However, some of the processed data were presented in a quantitative manner, by means of tables and figures. By means of observation within the field of social work, it has been noted that there is an increasing need for intervention between adolescents and caregivers, as disputes occur increasingly between caregivers and their children, especially during the adolescent years. Social workers often take on the role of mediator, or use elements of mediation, acting as intermediaries and emphasizing collaborative and consensual processes when dealing with conflict. However, mediation has been utilized in many different situations and problems, but the social work profession has not kept pace with the rapid development of mediation as both a conceptual framework and a practice approach to conflict resolution in diverse settings. Therefore, in doing this research study, the researcher’s motivation is to provide the necessary knowledge in this relatively new field by means of a theoretical framework and practical guidelines in using mediation.

Thesis (MBA)--Stellenbosch University, 2002. / ENGLISH ABSTRACT: Until recently, there was little awareness of the phenomenon of workplace bullying, or of the means by which it is carried out. Even today, many people still know very little or nothing of what goes on behind closed office doors. The prevalence of workplace bullying seems to indicate a worsening trend, and it may be that everyone in the workplace is now at risk of having "an experience". Workplace bullying is the deliberate, hurtful mistreatment of a person by a bully driven by her or his need to control others at work. It is quite simply, psychological violence in the workplace, and the results thereof include psychological trauma, loss of dignity, and feelings of shame in the person being targeted or victimised. Bullying can be regarded as the use or abuse of position or power to coerce others by fear or persecution or to oppress them by force or threat. It has been identified as a more crippling and devastating problem for both employees and employers than all other work-related stresses put together. Most bullying is insidious in that it is carried out at the psychological level. Although it may be most obvious in screaming and publicly abusive episodes, it is usually more subtle and persistent. Its behaviours can include rumours, gossip and attempts to turn others against a person, stealing credit for others' work, deliberate attempts to sabotage someone's work, highly public and humiliating criticism, blame, threatened job loss or punishment. In the case of physical assault, there is no doubt that an attack has taken place. In the case of bullying, it may be months, perhaps even a year or more, before one begins to realise that the difficulty one is experiencing with a particular individual, or group of individuals, goes beyond what can reasonably be expected in one's place of work. In the research the author explored the impact of workplace bullying on the organisation and the individuals (victims) concerned. The author used a real-life case study / example in Chapter 2 to illustrate the existence and the negative effects of this workplace phenomenon. The author suggests some strategies to victims and employers on how to recognise the tactics of their tormentors, how to stop the hurt and regain their dignity, self-esteem and confidence and, furthermore, how to discourage workplace bullying and eliminate its debilitating effects. Organisations should realise that bullying at work is a hidden menace that can destroy individuals and undermine both individual and teamwork performance, and that people can never perform at their best when they are bullied. Employers and employees therefore have a mutual interest in the eradication of this workplace demoraliser, workplace bullying. Ignoring the problem will not make it go away - it will slowly eat away your organisation's bottom line. / AFRIKAANSE OPSOMMING: Daar was tot onlangs min bewustheid van die verskynsel van werkplektreitering of van die wyse waarop dit toegepas word. Selfs vandag nog weet baie mense baie min of selfs niks van wat eintlik agter geslote kantoordeure aangaan nie. Die voorkoms van werkplektreitering dui op 'n toenemende tendens, en dit kan wees dat elke persoon in die werkplek die gevaar loop om aan hierdie "ervaring" blootgestel te word. Werkplektreitering is die opsetlike en skadelike mishandeling van 'n persoon deur 'n bullebak wat gedryf word deur sy/haar behoefte om almal in die werkplek te beheer. Dit is eenvoudig sielkundige geweld in die werkplek, sowel as die resultaat daarvan, wat insluit sielkundige trauma/geweld, die verlies aan waardigheid, en gevoelens van skaamte in die persoon wat geteiken word of die slagoffer is. Werkplektreitering kan beskou word as die gebruik of misbruik van mag en posisie om vrees by ander in te boesem deur vervolging of onderdrukking of deur dwang of bedreiging. Werkplektreitering is geïndentifiseer as 'n probleem wat meer verlammend en verwoestend is as alle ander werkverwante stressors van werkgewers en werknemers saamgevoeg. Die meeste treitering is verradelik deurdat dit op 'n sielkundige vlak uitgevoer word. Alhoewel 'n geskree en openlike beledigende episodes die ooglopendste is, is dit gewoontlik meer subtiel en aanhoudend. Die gedrag van die werkplekbullebak kan insluit gerugte, skinderpraatjies, pogings om persone teen mekaar op te steek, krediet te neem vir 'n ander se werk, doelbewuste pogings om iemand se werk te saboteer, hoogs openlike en vernederende kritiek, beskuldigings, asook dreigemente met betrekking tot werksverlies of straf. Met fisieke geweld is daar geen twyfel dat 'n aanranding plaasgevind het nie. Met werkplektreitering kan dit egter maande, miskien selfs 'n jaar of meer, neem voordat 'n mens besef dat die probleme wat met 'n spesifieke individu of groep individue ondervind word verder strek as wat redelikerwys binne 'n mens se werkplek verwag kan word. In die navorsingsverslag het die skrywer die moontlike impak van treitering in die werkplek op die organisasie én die individue wat daaraan onderworpe is, ondersoek. Die skrywer het gebruik gemaak van 'n werklike gevallestudie in Hoofstuk 2 om die teenwoordigheid en die negatiewe impak van werkplektreitering binne die werksomgewing te illustreer. Die skrywer stel sekere strategieë aan slagoffers en werkgewers voor oor die wyse waarop die taktiek van die plaaggeeste herken kan word, hoe om die seerkry te stop en waardigheid, selfagting en selfvertroue terug te bring en voorts hoe om werkplektreitering te ontmoedig en die aftakelende gevolge daarvan te elimineer. Organisasies moet besef dat werkplektreitering 'n weggesteekte bedreiging is wat individue kan vernietig en individuele en spanwerkprestasies kan ondermyn en dat mense nooit op hul beste kan presteer wanneer hulle getreiter word nie. Werkgewers en werknemers het dus 'n wedersydse belang in die uitroeiing van hierdie werkplek demorialiseerder, werkplektreitering. Deur die probleem te ignoreer sal dit nie laat verdwyn nie, maar dit sal stadig maar seker tot organisasies se ondergang lei.

Thesis (MBA)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: The costs of conflict within organizations is higher than is often realized due, amongst others, to lowering morale and lower productivity of employees. One of the most common reasons provided during exit interviews when employees resign from organizations, is the manner in which conflicts were addressed by management. A high turnover of employees has a significant cost to organizations as companies have to spend more money to recruit new employees than they would have needed to had the conflicts that had arisen were effectively resolved. Often as a result of poor conflict resolution within organizations, companies are faced with high litigation costs when employees seek resolution from labour courts and other dispute resolution bodies. The main objective of this study was to identify the role line managers play in resolving and preventing conflicts and to establish strategies that line managers can implement when faced with conflict in their teams. The research methodology for this study first involved a study of relevant literature to determine the theory regarding conflict resolution within organizations. Research reports, dissertations, internet websites, articles and books were used in an attempt to formulate a theoretical basis for this study. Thereafter an empirical survey was conducted among employees of an organization that had already undergone a restructuring process as well as an organization that is currently undergoing a restructuring in order to determine the employees’ views on how conflict within their organizations has been or is being resolved. Questionnaires were formulated by the writer and submitted to responders. The reason the writer had used organizational restructuring as a point of departure for the empirical study, is that organizational restructuring is an example of a project within companies whereby many conflicts arise and line managers need to be proficient in being able to handle these conflicts as well as be able to prevent conflicts from arising. Finally, an analysis of the empirical study was performed so that adequate and relevant conclusions and recommendations could be established. / AFRIKAANSE OPSOMMING: Die koste van konflik binne organisasies is hoër as wat dikwels besef as gevolg van, onder andere, tot die verlaging van moraal en laer produktiwiteit van werknemers. Een van die mees algemene redes wat gedurende afrit onderhoude wanneer werknemers van organisasies bedank, is die wyse waarop konflikte deur die bestuur aangespreek is. 'N hoë omset van die werknemers het 'n beduidende koste vir organisasies as maatskappye het meer geld te spandeer om nuwe werknemers te werf as wat hulle sou nodig het om die konflikte wat ontstaan het is effektief opgelos. Dikwels as gevolg van swak konflikoplossing binne organisasies, maatskappye uitgedaag word met 'n hoë litigasie koste wanneer werknemers soek resolusie van arbeid howe en ander geskilbeslegting liggame. Die hoofdoel van hierdie studie was om te identifiseer die rol lynbestuurders speel in die oplossing en voorkoming van konflikte en strategieë wat lynbestuurders kan implementeer wanneer hulle gekonfronteer word met die konflik in hul spanne te vestig. Die navorsingsmetodologie vir hierdie studie het die eerste keer betrokke by 'n studie van die relevante literatuur om die teorie te bepaal ten opsigte van konflikhantering binne organisasies. Navorsingsverslae, proefskrifte, internet webtuistes, artikels en boeke is gebruik in 'n poging om 'n teoretiese grondslag vir hierdie studie te formuleer. Daarna was 'n empiriese opname uitgevoer onder die werknemers van 'n organisasie wat reeds 'n proses van herstrukturering ondergaan sowel as 'n organisasie wat tans herstrukturering ondergaan om die werknemers se menings te bepaal oor hoe konflik binne hul organisasies opgelos was en/of huidiglik opgelos word. Vraelyste is deur die skrywer geformuleer en aan individue uitgehandig. Die rede waarom die skrywer gebruik het organisatoriese herstrukturering as 'n punt van vertrek vir die empiriese studie, is dat organisatoriese herstrukturering is 'n voorbeeld van 'n projek binne maatskappye waarby baie konflikte ontstaan en lynbestuurders moet vaardig wees in staat is om hierdie konflikte te hanteer, asook in staat wees om die ontstaan van konflikte te voorkom. Ten slotte is 'n ontleding van die empiriese studie uitgevoer sodat voldoende en relevante gevolgtrekkings en aanbevelings vasgestel kon word.

published_or_final_version / Urban Planning / Master / Master of Science in Urban Planning