Investiga a percepção dos usuários sobre a usabilidade do sistema de auto-atendimento bancário. Contextualiza as TIC e a sua utilização no cenário sócio-econômico e cultural da contemporaneidade, alertando para a gravidade do problema da exclusão digital e a importância da usabilidade na promoção da inclusão. Destaca aspectos da sociedade da informação e as transformações ocorridas no cenário mundial em áreas como educação e trabalho. Aborda o problema de forma qualitativa. Como instrumentos de coleta de dados utiliza o levantamento bibliográfico e a entrevista semi-estruturada. Evidencia a pesquisa empírica realizada na Agência Chapecó, da Caixa Econômica Federal, em Chapecó-SC, que além dos usuários do sistema de auto-atendimento bancários, abrange atendentes e representante da instituição financeira. Conclui que os usuários enfrentam problemas na utilização dos referidos equipamentos e as dificuldades percebidas pelos entrevistados indicam a necessidade de melhorias na usabilidade dos terminais, como também, reforçam as considerações sobre os processos de inclusão digital, que devem priorizar muito mais do que a mera disponibilização das Tecnologias da Informação e Comunicação para as pessoas. As conclusões remetem à gravidade do problema da exclusão digital e à necessidade de iniciativas eficazes para combatê-lo. / Investigates the perception of users on the usability of the system of self-service banking. Context and use of ICT in socio-economic scenario and the contemporary cultural, warning of the seriousness of the problem of digital exclusion and the importance of usability in promoting inclusion. Highlights aspects of the information society and the changes in the world in areas such as education and work. Addresses the problem in quality. As instruments for data collection using the bibliography and semi-structured interview. Shows the empirical research conducted in the Agency Chapecó, the Caixa Economica Federal in-Chapecó SC, that apart from users of the system of self-service banking, covers attendants and representative of the financial institution. That users face problems in the use of such equipment and the difficulties perceived by the interviewees indicated the need for improvements in usability of the terminal, but also reinforce the considerations on the processes of digital inclusion, which should prioritize more than the mere provision of Information and Communication Technologies for people. The conclusions refer to the seriousness of the problem of digital exclusion and the need for effective initiatives to combat it.

Submitted by Priscilla Araujo (priscilla@ibict.br) on 2018-02-20T18:00:28Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertação Claudia Veras.pdf: 649144 bytes, checksum: 92dd7b54251da5624143e8cd6857033e (MD5) / Made available in DSpace on 2018-02-20T18:00:29Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertação Claudia Veras.pdf: 649144 bytes, checksum: 92dd7b54251da5624143e8cd6857033e (MD5) Previous issue date: 2017-10-17 / Esta dissertação propõe-se a investigar os contextos e usos das mobilidades desenvolvidas a partir do transporte e do acesso à internet pelos moradores de uma periferia da Zona Oeste do Rio de Janeiro, bem como analisar os resultados desses dois universos tendo em vista a segregação espacial e a desigualdade digital existente nesse território. O estudo tem por percurso metodológico a abordagem etnográfica e fundamenta-se, além da vivência da pesquisadora, em observação participante e das entrevistas realizadas, na reflexão dos próprios entrevistados e observados sobre os dados obtidos durante a pesquisa de campo. Como ferramentas de pesquisa etnográfica foram utilizadas a observação participante, entrevistas semiestruturadas e o diário de bordo. A análise dos dados colhidos é iluminada pelos conceitos de Michel Foucault sobre a sociedade disciplinar e de controle no universo do transporte público na esteira da segregação espacial proporcionada pela precariedade nos transportes. No que tange o acesso à internet pelos moradores desse lugar debate-se a importância do capital social nos processos interacionais a partir do olhar de Regina Marteleto formado pelo construto de capital social de Pierre Bourdieu. Os resultados do estudo mostraram que as condições de transporte público e as de acesso à internet são semelhantes, a precariedade na infraestrutura sustenta a existência de modulações de mobilidade espacial e de acesso às informações a partir da internet. Esse panorama possibilita uma perda significativa no capital social dos moradores dessa região e aumenta a segregação espacial e a exclusão digital. / This dissertation proposes to investigate the contexts and uses of the mobilities developed from the transportation and the internet access by the inhabitants of a periphery of the West Zone of Rio de Janeiro, as well as to analyze the results of these two universes in view of the spatial segregation and the digital divide in that territory. The study has as methodological approach the ethnographic approach and is based, in addition to the researcher's experience through participant observation and interviews, in the reflection of the interviewees themselves and observed on the data obtained during field research. As tools of ethnographic research were used the participant observation, semi-structured interviews and the logbook. The analysis of the data collected is illuminated by the concepts of Michel Foucault on the disciplinary and control society in the universe of public transport in the wake of the spatial segregation caused by the precariousness of transport. Regarding internet access by the inhabitants of this place, we will discuss the importance of social capital in the interactional processes from the perspective of Regina Marteleto formed by the social capital construct of Pierre Bourdieu. The results of the study showed that the conditions of public transport and those of access to the internet are similar, the precariousness in the infrastructure supports the existence of modulations of spatial mobility and access to information from the internet. This scenario allows a significant loss in the social capital of the residents of this region and increases spatial segregation and digital exclusion.

Made available in DSpace on 2016-01-26T18:56:05Z (GMT). No. of bitstreams: 1 Paulo Roberto Rosa.pdf: 11801227 bytes, checksum: e99e1aea18d4bf4ead81328701d4204e (MD5) Previous issue date: 2015-10-23 / The work developed and materialized in this essay seeks to think over about The Communication and Information Technologies (CITs) as an element in the development of the agrarian issue in the region of Pontal do Paranapanema. There are at least four points that make this analysis relevant: the important role played by the CITs in the business area; the low development presented by this region; the historical exclusion process the peasantry goes through and the impact of CITs in the peasantry and regional development. We sought to test the hypothesis that the peasantry goes through a digital exclusion process, which involves the denial of opportunity of access to the means and tools used to build, preserve and share knowledge important to the expansion of freedom, opportunities and autonomy needed to ensure its historic role, endangering the sustainability of Settlement Projects (STs) of Agrarian Reform. In the development of the thesis a qualitative-quantitative character approach was carried out through a theoretical study of the literature, and its applied aspects, was made documentary with the use of extensive direct observation technique. To establish the geographical limits of the studied area we used the Hydric Resources Management Unit (HRMU) in number 22. This field work enabled contact with the peasantry for systematic observation and capture information about their reality. The data was registered, consolidated and the information obtained give basis to the hypothesis that the peasantry goes through a digital exclusion process. It identified that the peasantry has no infrastructure, equipment and/or the knowledge needed to use this technologies in an adequate way. The infrastructure elements, equipment and knowledge present themselves isolated or together. This exclusion process is reinforced by the low efficiency of the existent Public Policies to promote the digital inclusion of the rural communities, and the rivalry and lack of political will. The digital exclusion has contributed to increase the isolation and subordination of the peasantry to the capital. This research is registered in Plataforma Brasil and CCPQ under the protocol CAAE 36833214.5.0000.5515. / O trabalho realizado e materializado nesta dissertação analisa a importância das Tecnologias da Informação e Comunicação (TIC´s) como elemento na composição da questão agrária na Região do Pontal do Paranapanema. São ao menos quatro questões que tornam essa análise relevante: o importante papel desempenhado pelas TIC´s no meio empresarial; o baixo desenvolvimento apresentado pela região; o histórico processo de exclusão pelo qual passa o campesinato e o impacto das TIC´s no desenvolvimento regional e do campesinato. Buscou-se testar a hipótese de que o campesinato passa por um processo de exclusão digital, o que implica a negação da oportunidade de acesso aos meios e instrumentos utilizados para construir, preservar e compartilhar conhecimento, importantes à expansão da liberdade, possibilidades e autonomia necessários para garantir o seu protagonismo histórico, colocando em risco a sustentabilidade dos Projetos de Assentamento (PA´s) de Reforma Agrária. No desenvolvimento da dissertação foi realizada uma abordagem de caráter quali-quantitativa, através de um estudo teórico de literatura específica e, em sua vertente aplicada, se fez documental com a utilização da técnica de observação direta extensiva. Para estabelecer os limites do espaço geográfico da região estudada utilizou-se a Unidade de Gerenciamento de Recursos Hídricos (UGRHI) de número 22. Os trabalhos de campo possibilitaram o contato com o campesinato para observação sistemática e a captação de informações sobre sua realidade. Os dados foram tabulados, consolidados e as informações obtidas sustentam a hipótese de que o campesinato passa por um processo de exclusão digital. Identificou-se que o campesinato não tem a infraestrutura, os equipamentos e/ou o conhecimento necessário para utilizar, de forma adequada, essas tecnologias. Elementos como a infraestrutura, os equipamentos e os conhecimentos apresentam-se isoladamente ou em conjunto. Esse processo de exclusão é reforçado pela baixa efetividade das Políticas Públicas existentes para promover a inclusão digital das comunidades rurais, além da rivalidade e falta de vontade política. A exclusão digital tem contribuído para aumentar o isolamento e subordinação do campesinato ao capital. A pesquisa está registrada junto a Plataforma Brasil e a CCPQ sob o protocolo CAAE 36833214.5.0000.5515.

Made available in DSpace on 2016-07-18T17:46:22Z (GMT). No. of bitstreams: 1 Paulo Roberto Rosa.pdf: 11801227 bytes, checksum: e99e1aea18d4bf4ead81328701d4204e (MD5) Previous issue date: 2015-10-23 / The work developed and materialized in this essay seeks to think over about The Communication and Information Technologies (CITs) as an element in the development of the agrarian issue in the region of Pontal do Paranapanema. There are at least four points that make this analysis relevant: the important role played by the CITs in the business area; the low development presented by this region; the historical exclusion process the peasantry goes through and the impact of CITs in the peasantry and regional development. We sought to test the hypothesis that the peasantry goes through a digital exclusion process, which involves the denial of opportunity of access to the means and tools used to build, preserve and share knowledge important to the expansion of freedom, opportunities and autonomy needed to ensure its historic role, endangering the sustainability of Settlement Projects (STs) of Agrarian Reform. In the development of the thesis a qualitative-quantitative character approach was carried out through a theoretical study of the literature, and its applied aspects, was made documentary with the use of extensive direct observation technique. To establish the geographical limits of the studied area we used the Hydric Resources Management Unit (HRMU) in number 22. This field work enabled contact with the peasantry for systematic observation and capture information about their reality. The data was registered, consolidated and the information obtained give basis to the hypothesis that the peasantry goes through a digital exclusion process. It identified that the peasantry has no infrastructure, equipment and/or the knowledge needed to use this technologies in an adequate way. The infrastructure elements, equipment and knowledge present themselves isolated or together. This exclusion process is reinforced by the low efficiency of the existent Public Policies to promote the digital inclusion of the rural communities, and the rivalry and lack of political will. The digital exclusion has contributed to increase the isolation and subordination of the peasantry to the capital. This research is registered in Plataforma Brasil and CCPQ under the protocol CAAE 36833214.5.0000.5515. / O trabalho realizado e materializado nesta dissertação analisa a importância das Tecnologias da Informação e Comunicação (TIC´s) como elemento na composição da questão agrária na Região do Pontal do Paranapanema. São ao menos quatro questões que tornam essa análise relevante: o importante papel desempenhado pelas TIC´s no meio empresarial; o baixo desenvolvimento apresentado pela região; o histórico processo de exclusão pelo qual passa o campesinato e o impacto das TIC´s no desenvolvimento regional e do campesinato. Buscou-se testar a hipótese de que o campesinato passa por um processo de exclusão digital, o que implica a negação da oportunidade de acesso aos meios e instrumentos utilizados para construir, preservar e compartilhar conhecimento, importantes à expansão da liberdade, possibilidades e autonomia necessários para garantir o seu protagonismo histórico, colocando em risco a sustentabilidade dos Projetos de Assentamento (PA´s) de Reforma Agrária. No desenvolvimento da dissertação foi realizada uma abordagem de caráter quali-quantitativa, através de um estudo teórico de literatura específica e, em sua vertente aplicada, se fez documental com a utilização da técnica de observação direta extensiva. Para estabelecer os limites do espaço geográfico da região estudada utilizou-se a Unidade de Gerenciamento de Recursos Hídricos (UGRHI) de número 22. Os trabalhos de campo possibilitaram o contato com o campesinato para observação sistemática e a captação de informações sobre sua realidade. Os dados foram tabulados, consolidados e as informações obtidas sustentam a hipótese de que o campesinato passa por um processo de exclusão digital. Identificou-se que o campesinato não tem a infraestrutura, os equipamentos e/ou o conhecimento necessário para utilizar, de forma adequada, essas tecnologias. Elementos como a infraestrutura, os equipamentos e os conhecimentos apresentam-se isoladamente ou em conjunto. Esse processo de exclusão é reforçado pela baixa efetividade das Políticas Públicas existentes para promover a inclusão digital das comunidades rurais, além da rivalidade e falta de vontade política. A exclusão digital tem contribuído para aumentar o isolamento e subordinação do campesinato ao capital. A pesquisa está registrada junto a Plataforma Brasil e a CCPQ sob o protocolo CAAE 36833214.5.0000.5515.

Digitalisering är ett ämne som är ständigt aktuellt och det verkar inte avta. För att kunna vara delaktig i samhället idag ställs höga krav på medborgare att klara av att använda internet och hantera digitala enheter. Men det är långt ifrån alla som har förmågan av att leva upp till de krav som ställs på dem, speciellt de äldsta i vårt samhälle. De hamnar i ett, vad man skulle kunna kalla, digitalt utanförskap. Syftet med denna studie är att försöka ta reda på vilka faktorer personer, som är äldre än 65 år, tror bidrar till äldres digitala inkludering. Tidigare forskning har kommit fram till att personer äldre än 65 år lider högre risk av att hamna just i ett digitalt utanförskap. Därför är det intressant att försöka ta reda på vilka faktorer personer som är 65 år och äldre tror antingen kan ligga till grund för eller öka äldres digitala inkludering.För att kunna ta reda på vilka faktorer personer äldre än 65 år tror bidrar till äldres digitala inkludering har en kvalitativ forskningsstrategi tillämpats. Sju intervjuer har genomförts med personer i åldrarna 65–84 år och personerna har haft varierande erfarenhet av att använda digitala enheter. Resultatet visar att flera respondenter känner sig digitalt exkluderade och att de inte känner sig som en del av den utveckling som sker i samhället. Flertalet respondenter använder till exempel inte mobilt bank-ID och att det är en viktig del för att kunna ta del av flertalet av de e-tjänster som erbjuds idag. Det har också framkommit att det saknas utbildningsmöjligheter för äldre att utveckla sin digitala kompetens. En följd av detta är att de, som inte har erfarenhet av att använda digitala enheter, oftare är beroende av att en nära anhörig har möjlighet att hjälpa dem för att klara av sin digitala vardag. / Digitalization is a topic that is constantly relevant and it does not seem to be declining. In order to be able to participate in society today, high demands are placed on citizens to be able to use the internet and manage digital devices. But it is far from everyone who has the ability to live up to the demands placed on them, especially the oldest in our society. They end up in what might be called digital exclusion.The purpose of this study is to try to find out what factors people, who are older than 65, believe contribute to the digital inclusion of the elderly. Previous research has concluded that people older than 65 years suffer a higher risk of ending up in digital exclusion. Therefore, it is interesting to try to find out what factors people who are 65 years and older believe can either be the basis for or increase the digital inclusion of the elderly.In order to find out which factors people over the age of 65 believe contribute to the digital inclusion of the elderly, a qualitative research strategy has been applied. Seven interviews were conducted with people aged 65–84 and the people had varying experience of using digital devices.The results show that several respondents feel digitally excluded and that they do not feel part of the development that is taking place in society. The majority of respondents use e.g. not mobile bank ID and that it is an important part of being able to take advantage of most of the e-services offered today. It has also emerged that there is a lack of educational opportunities for older people to develop their digital skills. A consequence of this is that those who do not have experience of using digital devices are more often dependent on a close relative having the opportunity to help them cope with their digital everyday life.

Digitala enheter har blivit en naturlig del av individers vardag vilket öppnar upp för både möjligheter och utmaningar. Dagens teknik möjliggör för individen att ständigt vara närvarande utan att fysisk befinna sig i miljön. Den konstanta tillgängligheten påverkar individens sociala liv på olika sätt. Föreliggande forskning studerar hur 10 medelålders individer kommunicerar och söker information genom digitala enheter. Författarna har ett särskilt synsätt att studera detta. Snarare än att se på digitala enheter som enbart redskap som stödjer användarens vardagliga aktiviteter, argumenterar författarna hur digitala enheter istället kan ses som förlängning av individerna genom konceptet ”the extended mind”. Detta sker genom att individen ändrar sättet att använda sig av teknologin vilket medför förbättrade kognitiva förmågor. Vidare undersöks vilka möjligheter och utmaningar respondenterna upplever i mötet med digitala enheter vilket sedan analyseras utifrån digital kompetens. / Digital devices have become a natural part of individuals' everyday lives which opens up both opportunities and challenges. Today's technology enables the individual to be constantly present without being physically present in the environment. The constant availability affects the individual's social life in different ways. The present research studies how 10 middle-aged individuals communicate and search for information through digital devices. The authors take a distinct approach to digitalization. Rather than studying digital devices merely as tools that support users' daily activities, the authors argue for explorations of how digital devices can instead be seen as extension of mind, by changing the way individuals use the technology, therefore enhancing their cognitive capabilities. Furthermore, the opportunities and challenges that the respondents experience in the meeting with digital devices are examined and analyzed based on digital competence.

Bakgrund: Rättspsykiatrisk verksamhet är styrd av säkerhetsrestriktioner vilket innebär att det arbetsterapeutiska arbetet begränsas i vilka åtgärder och interventioner som kan tillämpas. Syfte: Studien beskriver arbetsterapeuters erfarenheter av sitt arbete inom rättspsykiatrin och hur det påverkas av att patienten är frihetsberövad. Metod: En kvalitativ studie om arbetsterapeuters erfarenhet av arbete inom rättspsykiatri på olika kliniker i Sverige. Fem arbetsterapeuter verksamma inom rättspsykiatri på olika kliniker i Sverige intervjuades. Resultat: Data analyserades utifrån innehållsanalys och resulterade i följande kategorier: Säkerheten begränsar interventionsmöjligheter, Destruktiva dagar (att förstå deras vardag), Arbetsterapeutens förlängda arm, Motivation och hopplöshet. Den säkerhetskontrollerade miljön påverkade arbetsterapeuternas arbete i hur bedömningar och interventioner genomförs. Utmanande att träna patienternas aktivitetsförmågor för ett liv i samhället samtidigt som den sitter frihetsberövad. Patienterna har ofta en komplex problematik från en destruktiv miljö och en stor del av arbetet handlar om att motivera patienten från att känna hopplöshet. Vidare visar resultatet på att stor vikt läggs på att motivera patienten i en miljö som är tillrättalagd och som inte ger utrymme till att vara självständig.  Slutsats: Den säkerhetskontrollerade miljö som rättspsykiatri innebär samt den komplexa problematik patienterna som befinner sig inom rättspsykiatri har kan upplevas utmanande för arbetsterapeuter. I synnerhet när det handlar om att möjliggöra för patienten att lära sig leva ett nytt liv än vad patienten hade innan tiden på rättspsykiatri. Utmaningen består i att patienten inte kan ges möjlighet till digitala hjälpmedel och att träna sina förmågor i det samhälle som patienten ska slussas ut till efter vårdtiden. Arbetsterapeuterna värdesätter samarbetet med skötarna på avdelningen eftersom de arbetar nära patienten i deras vardagliga aktiviteter. Utmaningen att träna patienten till självständighet i en säkerhetskontrollerad miljö som medför att ansvar och uppgifter tas ifrån patienten är något det bör forskas vidare på. / Background: Forensic psychiatric activities are governed by safety restrictions, which means that occupational therapy work is limited in which measures and interventions can be applied. Purpose: The study describes occupational therapists' experiences of their work in forensic psychiatry and how it is affected by the patient being deprived of liberty. Method: An qualitative study of occupational therapists' experience of working in forensic psychiatry at various clinics in Sweden. Five occupational therapists working in forensic psychiatry at various clinics in Sweden were interviewed.  Result: The data was analyzed based on content analysis and resulted in the following categories: Security limits the possibilities of intervention, Destructive days (to understand their everyday life), Extended arm of the occupational therapist, Motivation and hopelessness. Da safety-controlled environment influenced the work of occupational therapists in how assessments and interventions are carried out. Challenging to train patients' activity skills for a life in society while being detained. Patients often have complex problems from a destructive environment and a large part of the work is about motivating the patient from feeling hopeless.  Furthermore, the results show that great emphasis is placed on motivating the patient in an environment that is corrected and that does not give room to be independent. Conclusion: The safety-controlled environment that forensic psychiatry entails and the complex problems faced by patients who are in forensic psychiatry can be perceived as challenging for occupational therapists. Especially when it comes to enabling the patient to learn to live a new life than the patient had before the time in forensic psychiatry. The challenge is that the patient cannot be given the opportunity for digital aids and to train their abilities in the society to which the patient should be channeled after the hospital stay. The occupational therapists value the cooperation with the nurses in the ward because they work closely with the patient in their everyday activities. The challenge of training the patient to independence in a safety-controlled environment that entails taking responsibility and tasks away from the patient is something that should be further researched.

Digitalization has posed challenges for individuals with mental health disorders, creating a digital divide that hinders their integration into the digital society. This case study delved into the experiences of members at the Fountain House in Lund, a group of people diagnosed with mental health disorders. The study aimed to uncover the digital barriers they faced, thus contributing to the discussion on digital inclusion and the divide. Through extensive research, the study examined the digital divide comprehensively, emphasizing the role of social sustainability in achieving digital inclusion. Barriers such as missing skills, technical, external, and individual were meticulously analyzed. Based on these findings, a prototype was developed to bridge the digital divide and foster digital inclusion. The study's efforts in addressing digital barriers at the intersection of digitalization and mental health disorders offer insights into the digital divide and practical strategies for achieving social sustainability in the digital age.

In recent years, there has been a substantial increase in the percentage of seniors using social media, yet few studies have been conducted to understand the challenges underlying social network utilisation by seniors. By understanding what motivates seniors to use social media, the difficulties they encounter while using them and what would be an inclusive social media from their perspective is paramount for designing inclusive user interfaces that suit this growing population. This study explores the accessibility challenges faced by older adults, specifically those aged over sixty, when using social media platforms by focussing on Facebook as a case study. Through a heuristic evaluation and a user study this research assesses Facebook’s compliance with Web Content Accessibility Guidelines (WCAG) and specific usability issues faced by people over sixty. The focus is on understanding the barriers that hinder effective engagement of older adults on social media platforms. Our findings highlight significant areas where Facebook fails to meet accessibility standards, potentially leading to digital exclusion of the elderly. The study also discusses the broader implications of these findings, emphasising the need for more inclusive design practices in social media platforms to accommodate the diverse needs of older adults. This research seeks to contribute to the field of inclusive design and accessibility by providing insights into how social media platforms can become more accommodating and accessible to older users.

This thesis explores the everyday experiences with unemployment and job searching practices in a so-called work club in Northern England. A work club is a place, often a community initiative, where jobseekers who are finding it difficult to look for work independently can go to for support and assistance. These initiatives are encouraged to be set up by volunteers by the UK Department for Work and Pensions and its Jobcentre Plus and are aimed at reducing unemployment levels by helping people apply for jobs. Specifically, the thesis focuses on contemporary job searching practices and asks what Banterby SC work club, the fictional name of the field work location, can tell us about how neoliberal ideologies influence both these job searching practices as well as the way we think about the relationship between employment and citizenship. Work clubs have only received scant academic attention, and this study shows how more in-depth explorations can provide us with some valuable insights. Specifically, because doing so helps us to look beyond policy formulations, framings and imperatives to the implications of neoliberal ideologies in peoples everyday lives. The study uses an iterative inductive ethnographic approach, focusing on one single site field work location, encompassing two hundred hours of field work, during which at least 96 jobseekers have visited the premises of the work club. The study s approach to doing ethnographic fieldwork was based on viewing participant observation as hanging out ; that is, more than merely being somewhere, but rather as engaging and being active in an informal fashion, something that the flexible and unstructured nature of the field work location suited very well. Through this ethnographic, in-depth exploration, then, I do not only explore the observations and findings as offered by some of the previous scholars exploring work clubs, but also seek to connect the findings to Bourdieu s theories of symbolic power/violence as a theoretical framework, which allows us to explore the wider implications of neoliberal governmentalities imposed on jobseekers that influence their everyday practices. This study extends not only our knowledge of the lived experiences of unemployment, but also provides a contemporary insight into work clubs, and how Banterby SC work club has proven to be a valuable site of knowledge about everyday experiences with neoliberal governmentalities toward unemployment and job searching practices. It also extends the application of a symbolic power/violence lens by bringing it together with Foucault s neoliberal governmentalities. Specifically, the study argues that neoliberal governmentalities influencing job searching and unemployment practices are a form of symbolic violence. This approach helps us to problematise job searching practices at work clubs in order to argue for increased critical attention on these sites. Furthermore, the study uncovers the extent to which a welfare system gearing towards a digital by default administration disadvantages many jobseekers who are finding it difficult to work with computers and navigate the internet. The study also addresses and explores to what extent compliance with symbolic power/violence is also shared by staff and volunteers of third sector organisations whose main goal it is to alleviate the burden of unemployment by assisting jobseekers to fulfil their job searching obligations as asked of them by the Department for Work and Pensions and the Jobcentre Plus. Finally, the study calls for more beneficiary-centred voluntary sector research, and proposes a new methodological model for exploring voluntary action and organizations, arguing for a more integrated analysis of the experiences of various actors.