A proposição dessa dissertação é demonstrar as características do processo comunicativo que acontece na relação médico-paciente, dentro do ambulatório, a fim de compreender sua função como mediadora da tensão existente entre as expectativas do paciente quanto ao atendimento idealizado e o serviço público realmente prestado na área da saúde em São Paulo. Considerou-se pertinente analisar a questão da comunicação na saúde pública em São Paulo, usando como parâmetro o Hospital do Servidor Público Francisco Morato de Oliveira, pertencente ao Instituto de Assistência Médica ao Servidor Público Estadual, o IAMSPE, por ser uma instituição que poderá fornecer dados sobre uma população de usuários, de serviços e de médicos. Para isso foi preciso identificar as normas padrão de atendimento do hospital; a percepção do paciente sobre o médico e também de como acha que o médico o percebe, assim como do atendimento recebido pelo médico e pela Instituição. A percepção dos médicos sobre si mesmo, sobre o paciente e o atendimento oferecido por ele e pela Instituição. A noção de comunicação de ambos e a qualidade da comunicação nesta relação - procurando identificar os condicionantes que existem entre o atendimento esperado e o atendimento real. Foi realizada uma pesquisa de campo com médicos e pacientes dos serviços mais representativos (pela importância e população atendida) e essa amostra mostrou-se significativa, tanto pelos dados colhidos pelos questionários quanto pela observação feita pelos pesquisadores. Os resultados dos dados e das informações colhidas são um retrato temporal dos papéis percebidos e vividos por médicos e pacientes no contexto de uma instituição de saúde pública na cidade de São Paulo. / This dissertation aims to study the characteristics of the communication process between the doctor and the patient within the clinic, so as to better understand it and analyze it as the mediation between patients\' expectations - concerning idealized public health service - and the real public health service offered in São Paulo. Therefore, communication in Hospital do Servidor Público Francisco Morato de Oliveira (a public hospital), a division of Instituto de Assistência Médica do Servidor Público Estadual IAMSPE (Health Care System of the Public Sector), was analyzed. This institution provided valuable data and information about its patients, services and physicians. To carry this research out, it was necessary to identify how the hospital provides its service, how the patient perceives the physician and how he believes the physician perceives him -, how the patient perceives the services of the physician and of the Institution, and how the physicians perceive themselves, patients and the service offered both by himself/herself and by the Institution. The notion and the quality of the communication in this relationship were studied in order to identify the characteristics of both desired and real services. A field research was carried out with physicians and patients of the most representative services (ranked by importance and by the size of the population served), and this portion of the population proved itself to be significant, because of both the data collected through questionnaires and the researchers view point. The results of the data and information collected are a timely picture of the roles perceived and lived by doctors and patients in the context of a public health care institution in the city of São Paulo.

Abstract This study deals with the phenomenon of a doctor-patient relationship from a relationship-centered care point of view. Relationship-centered care is viewed as an opportunity for the doctor to enhance comprehensive care of the patient and to improve the quality of primary health care. The research was conducted in the context of General Practice-education aimed at physicians specializing in general medicine. The training was organized by the General Practice Unit of Northern Ostrobothnia Hospital district (PPSHP) and the Department of Medicine and Health Sciences at the University of Oulu. The aim of the research is to increase understanding of the phenomenon of a patient-doctor relationship. The phenomenon is examined by looking at the possibilities for a doctor specializing in general medicine to have a personal doctor-patient relationship with dialogical orientation. With the help of personal reflection the doctor specializing in general medicine can develop ways to prepare for the relationship and be in it. The possibility for a patient to encounter valuable care is constructed through reflection and introduction of dialogue. A doctor working in relationship-centered care strategically receives information about the patient's personal experiences. Combining this information with the latest biomedical knowledge assists in the general recommendations of the Current Care Guidelines, when applying them individually. The research is qualitative. The data comprises 16 doctors who participated in the General Practice-education, their semi-structured thematic interviews with transcribed texts, as well as the findings from questionnaires completed at the end of the education. The data is analyzed using qualitative methods. The results showed that subjects felt that the core of general medicine is a personal doctor-patient relationship, in which it is essential to listen to the patient's concerns, experiences, thoughts and expectations when making treatment decisions and deciding on the correct diagnosis. Personal readiness is increased by the doctor-patient relationship when outlining the theoretical content, practicing situations of interaction, handling challenges that have emerged from work in a peer group, as well as the doctor's awareness based on previous work experience in medicine. There can be barriers, attitudes, beliefs and non-processed emotions that emerge from one's personal history of experiences; processing these strengthens the belief in one’s own abilities to work according to internal information and to be more personally present in relationships. The results could be utilized during basic medical education and post-graduate training, as well as in supervision. / Tiivistelmä Tutkimus käsittelee potilas-lääkärisuhteessa olemisen ilmiötä suhdekeskeisyyden näkökulmasta. Suhdekeskeisyyttä tarkastellaan lääkärin mahdollisuutena tehostaa potilaan kokonaisvaltaista hoitamista ja hoidon laatua. Tutkimus toteutettiin prosessiluontoisessa General Practice -koulutuksessa, joka oli suunnattu yleislääketieteeseen erikoistuville lääkäreille. Koulutuksen järjestivät Pohjois-Pohjanmaan sairaanhoitopiirin kuntayhtymän (PPSHP) yleislääketieteen yksikkö ja Oulun yliopiston lääketieteellisen tiedekunnan terveystieteiden laitos. Tutkimuksen tavoitteena on lisätä ymmärrystä potilas-lääkärisuhteessa olemisen ilmiöstä. Ilmiötä lähestytään tarkastelemalla yleislääketieteeseen erikoistuvan lääkärin mahdollisuuksia olla potilas-lääkärisuhteessa persoonallisesti ja dialogisuutta tavoitellen. Persoonallisen reflektion avulla yleislääketieteeseen erikoistuva lääkäri voi kehittää valmiuksiaan asettua suhteeseen ja olla siinä. Reflektiivisyyden käynnistyminen ja dialogisuuden omaksuminen mahdollistavat potilasta arvostavien hoitokohtaamisten rakentumisen. Suhdekeskeisesti työskentelevä lääkäri saa henkilökohtaista tietoa potilaan kokemusmaailmasta. Tämän tiedon yhdistäminen uusimpaan biolääketieteelliseen tietoon auttaa yleisten Käypä hoito -suositusten soveltamisessa yksilöllisesti. Tutkimus on laadullinen tutkimus, jonka aineisto koostuu 16:n General Practice -koulutukseen osallistuneen lääkärin puoli-strukturoiduista teemahaastatteluista litteroiduista teksteistä, heidän reflektiopäiväkirjoistaan sekä koulutuksen lopussa suoritetusta palautekyselystä. Aineisto analysoidaan laadullisin menetelmin. Tulosten mukaan tutkittavat pitävät yleislääketieteen ytimenä persoonallista potilas-lääkärisuhdetta, jossa oikean diagnoosin ja potilasta hyödyttävien hoitopäätösten tekemisen kannalta on oleellista kuunnella potilaan huolia, kokemuksia, ajatuksia ja odotuksia. Persoonallisia valmiuksia lisäävät potilas-lääkärisuhteen sisältöjen teoreettinen jäsentely, vuorovaikutustilanteiden harjoittelu, työstä nousevien haasteellisten tapausten käsittely vertaisryhmässä sekä lääkärin kokemushistoriasta kumpuavien asioiden tiedostaminen ja käsittely. Omasta kokemushistoriasta kumpuavien esteiden, asenteiden, uskomusten ja tunteiden käsittelemättömyyden työstäminen vahvistaa uskoa omiin kykyihin toimia sisäisen informaation mukaan ja olla persoonallisemmin läsnä suhteissa. Tutkimuksen tuloksia voidaan hyödyntää lääkäreiden perus- ja jatkokoulutuksessa sekä lääkäreiden työnohjauksessa.

The study of communication was born with the study of rhetoric, and scholars have been examining the creation and reception of messages for thousands of years. However, the term rhetoric often has negative connotations, as we hear people label some statement as “just rhetoric” or we hear them say, “The action doesn't match the rhetoric.” However, rhetoric is a style of communication that takes into account the effective use of both verbal and non-verbal languages, and it is one of the main ingredients in the day to day communication in organizations, healthcare organizations being no exception. It is virtually impossible to communicate without the use of rhetoric. This study focused on healthcare organizations because the delivery of healthcare is built on communication, and there is more to understand about the usage of language and organizational rhetoric in healthcare organizations. To these effects, the study examined communication in healthcare organizations and the perceived use of rhetoric among healthcare professionals; it explored how healthcare professionals perceive communication with their audiences, how the use of rhetoric, as perceived by healthcare professionals, affects communication in healthcare organizations and the contribution of rhetoric, as perceived by healthcare professionals, in motivating healthcare audience in healthcare organizations. The five canons of rhetoric were employed as a theoretical framework, and semi-structured interviews were used as tools for data collection. While contributing to existing literature on health and organizational communication, this study will also contribute in providing both government and private organizations insights into the use of rhetoric in professional communication with the hope of enhancing the quality of communication in the workplace.

Submitted by Kely Alves (kely.alves@unifenas.br) on 2018-07-31T18:14:09Z No. of bitstreams: 1 Dissertação Edson Dell Amore Filho.pdf: 708297 bytes, checksum: d624f6ac7e0eb9fcbdcd4058c5e05da6 (MD5) / Made available in DSpace on 2018-07-31T18:14:09Z (GMT). No. of bitstreams: 1 Dissertação Edson Dell Amore Filho.pdf: 708297 bytes, checksum: d624f6ac7e0eb9fcbdcd4058c5e05da6 (MD5) Previous issue date: 2018-03-12 / The medicine dehumanization has been largely attributed to the medicine schools, which privilege scientific aspects to the detriment of those theoreticians and focus on the humanism. The medicine schools were driven to review their curricula, emphasizing disciplines and organizing interventions for recovering of the humanism in medical practice. The general objective of the dissertation was to identify the actions proposed or developed in medicine courses for resumption of humanization in the medical practice. The specific objectives were to highlight the main attributes of the humanism and to describe the main educational interventions adopted for the humanism development in medical practice. A systematic revision of the literature was carried out for the attainment of the study objectives, by means of researching in the databases of the Latin American and Caribbean Health Sciences Literature and Pub Med, from 2010 to 2016, in Portuguese and English languages. The research resulted in the selection of 23 publications. The results showed that the humanism main attribute is the empathy, which the schools of medicine are developing as main actions the changes in the curriculum of the courses. The main educational implemented actions involve, besides the curricular changes, exchanges and extension programs, through the inclusion of new disciplines, the use of play activities and cultural contexts that are distinct from those of the students' origin. It was concluded that the range of the measures is still small, considering the universe of the medicine courses and its lack of results for more objective analysis. / A “desumanização” da medicina tem sido atribuída em grande parte às escolas de medicina, que privilegiam aspectos científicos, em detrimento daqueles teóricos e voltados ao humanismo. As escolas de medicina se viram impelidas a rever seus currículos, enfatizando disciplinas e organizando intervenções para retomada do humanismo na prática médica. O objetivo geral da dissertação foi identificar as ações propostas ou desenvolvidas nos cursos de medicina para a retomada da humanização na prática médica. Os objetivos específicos foram evidenciar os principais atributos do humanismo e descrever as principais intervenções educacionais adotadas para o desenvolvimento do humanismo na prática médica. Para a consecução dos objetivos do estudo, foi realizada uma revisão sistemática de literatura, mediante pesquisa nas bases de dados da Literatura Latino-Americana e do Caribe em Ciências da Saúde e PubMed, no período de 2010 a 2016, nos idiomas português e inglês. A pesquisa resultou na seleção de 23 publicações. Os resultados mostraram que o principal atributo do humanismo é a empatia e que as escolas de medicina estão desenvolvendo como principais ações alterações nos currículos dos cursos. As principais ações educacionais implementadas envolvem alterações curriculares, intercâmbios e programas de extensão, mediante a inclusão de novas disciplinas, uso de atividades lúdicas e atuação em contextos culturais distintos dos de origem dos estudantes. Concluiu-se que a abrangência das medidas ainda é pequena, considerando-se o universo dos cursos de medicina, e seus resultados carecem de análise mais objetiva.

This thesis investigates the legal validity of living wills (advance directives) in South Africa. The study explores the current status of living wills in South Africa and contains recommendations on how legal enforceability of living wills can be improved in the South African context. The Constitution of the Republic of South Africa, 1996, the common law and the National Health Act, 61 of 2003, serve as basic points of departure for this investigation. Shortcomings in the current South African legislation and proposed draft legislation including the Law Commission’s Draft Bill on End of Life Decisions, 1998, and The National Health Amendment Bill, 2019, as well as shortcomings in the common law, the field of medical ethics and medical practice are indicated and recommendations for an improved framework are made. For purposes of a legal comparative methodology, the legal frameworks of living wills in the Netherlands, England and Canada are investigated. Specific circumstances which could potentially hamper the legal enforcement of living wills are discussed, including: emergency situations, do-not-resuscitate orders, permanent vegetative states, dementia, cessation of artificial hydration and feeding, pregnancy, euthanasia, assisted suicide, palliative care, pain relief and organ donation. It is argued that a living will could be an important tool in enhancing the doctor-patient relationship, not only to the benefit of the autonomous patient whose dignity and other fundamental human rights should be protected, but also to the benefit of the doctor as the medical care provider. / Thesis (LLD)--University of Pretoria, 2019. / Public Law / LLD / Unrestricted

Tekniken är en stor del av dagens samhälle. Allt fler tjänster och saker blir digitaliserade, nu även sjukvården. Denna avhandling kommer att introducera dig till e-hälsa och hur digitaliseringen av sjukvården påverkar relationen mellan doktor och patient samt vilka förtroendeproblem som kan uppstå.E-hälsopplikationerna behöver vara användarvänliga och enkla att använda för patienterna. Patienterna behöver känna sig trygga och säkra. För att undersöka användarupplevelsen i de olika kanalerna jämförde vi de två olika flödena: personligt möte med videosamtal.Det finns många olika leverantörer av e-hälsoapplikationer i Sverige, Kry och Min Doktor är två av de mest populära. Digitaliseringen av sjukvården påverkar inte bara patienterna utan läkarna är lika involverade. För att få en läkares åsikt ställde vi ett par frågor till läkare om bedömning av patienter via videosamtal. Ett frågeformulär gjordes för att samla in information om patienternas förhållande, användning och erfarenhet av e-hälsoapplikationer.Frågeformuläret visade att det finns delade åsikter om e-hälsoapplikationerna. Vissa patienter tror att e-hälsapplikationerna kommer att gynna samhället och kan själva tänka sig att använda en e-hälsoapplikation för mindre åkommor. Andra patienter är starkt emot e-hälsa och de flesta av dem instämmer i att det är ett slöseri med skattepengar. En annan vanlig orsak emot e-hälsa är att patienter tycker att deras åkommor är för komplexa eller att de inte litar på att läkaren ger dem korrekt vård genom en applikation. / Technology is a big part of today's society. At this time more things and services become digitized, now even healthcare. This thesis will introduce you to e-health and how to digitize healthcare will affect the doctor-patient relationship and the trust issue that may occur. E-Health applications need to be user-friendly and easy to use. The user needs to feel comfortable and safe. To investigate the cross-channel user experience we compared the two different flows: in-person appointment and video conference. There are many different providers for e-health applications in Sweden, most popular are Kry and Min Doktor. This digitizing not only affects the patients, but the doctors are also equally involved. We questioned doctors about their approach towards assistance through an application. A questionnaire was done to gather information about the patient's relationship and usage of e-health applications. The questionnaire showed that there are some divided opinions regarding e-health applications. Some patients think that e-health applications will benefit society and may use an e-health application for minor complaints. Other patients are strongly against e-health, and most of them agree that it is a waste of tax money. Another common reason against e-health is that patients think that their complaints are too complex or that they do not trust the doctor to provide them the accurate assistance through an application.

Indiana University-Purdue University Indianapolis (IUPUI) / The treatment of chronic diseases requires patient adherence to medical advice. Nonadherence worsens health outcomes and increases healthcare costs. Consultations with a virtual physician could increase adherence, given the shortage of healthcare professionals. However, if the virtual physician is a computer animation, acceptance of its advice may be hampered by the uncanny valley effect, a negative affective reaction to human simulations. Two experiments were conducted to investigate the impact of the virtual physician on patients’ adherence. The first study, a 2 ´ 2 ´ 2 between-groups posttestonly experiment, involved 738 participants playing the role of a patient in a hypothetical virtual consultation with a doctor. The consultation varied in the doctor’s Character, Outcome, and Depiction. Character, Outcome, and Depiction were designed to manipulate the doctor’s level of warmth, competence, and realism. The second study, a 2 ´ 5 between-groups experiment, involved 441 participants assuming a patient’s role in a similar hypothetical virtual consultation with a doctor. The experiment varied the doctor’s Character and Depiction. These independent variables were designed to manipulate the doctor’s level of warmth and eeriness. The first study found that warmth and competence increased adherence intention and consultation enjoyment, but realism did not. On the contrary, the computer-animated doctor increased adherence intention and consultation enjoyment significantly more than the doctor portrayed by a human actor. The enjoyment of the animated consultation caused the doctor to appear warmer and more real, compensating for his realism inconsistency. In the second study, Depiction had a nonsignificant effect on adherence intention, even though the computer animated doctor was perceived as eerier than the real human. The low-warmth, high-eeriness doctor prompted heuristic processing of information, while the high-warmth doctor prompted systematic processing. This pattern runs counter to the literature on persuasion. The doctor’s eeriness, measured in a pretest, had no significant effect on adherence intention via the heuristic-systematic model. Although virtual characters can elicit the uncanny valley effect, they were comparable to a real person in increasing adherence intention, adherence and health behavior. This finding should encourage the development and acceptance of virtual consultation to address the shortage of healthcare professionals. / 2023-11-03

No description available.

Le système de santé d'aujourd'hui fait appel à de nombreuses technologies de l'information nommées TIS (Technologies de l’Information en Santé). Celles-ci ont donné naissance à de nouvelles formes d’interaction médecin-patient et ont complexifié l'approche thérapeutique dite
« centrée sur le patient ». Les TIS promettent une plus grande efficacité et l’augmentation de la satisfaction des patients par le biais d’une meilleure compréhension de la maladie pour le patient. Or, elles peuvent également devenir des sources de conflit pour le professionnel de la santé, étant donné leur utilisation en dehors des rencontres cliniques ainsi que leur tendance à agir comme des barrières communicationnelles lors des consultations. Cette recherche vise a étudier les critères de design nécessaires à la conception d’un TIS pouvant améliorer la relation médecin-patient et donc, faciliter la communication et améliorer l’alliance thérapeutique. L’étude utilise une approche centrée sur l’utilisateur et vise donc à comprendre les besoins et les attentes des médecins et des patients. En étudiant les nouvelles approches en santé et les TIS, il a été possible de comprendre le contexte et les besoins des utilisateurs en terme de communication. Ces derniers sont primordiaux au processus dit centré sur l’utilisateur. Le faible taux de rétention du discours du médecin devient une barrière communicationnelle importante, tout comme le temps pressurisé. La recherche nous montre que l’ajout d’un outil virtuel de vulgarisation peut, à l’aide de média visuels (tel que des modélisations, des animations 3D et des dessins), grandement aider la relation médecin-patient. / Today’s medical system is using an increasing number of information technologies to help healthcare professionals in their daily practice. Commonly known as HIT (Health Information Technologies), they create new forms of doctor-patient interaction and complexify the therapeutic approach called “patient centered approach”. Their use promises to improve the efficiency of the healthcare system and the overall satisfaction of the patient by improving his understanding of his illness, yet they can also become communication barriers during a consultation and even a source of conflict when used outside a clinical context. This research project aims at studying the design criteria for a Health Information tool that can help improve the doctor-patient relationship. The study uses a user-centered approach and therefore, focuses on understanding the needs and expectations of both doctors and patients. The study of the theoretical and "on the field" therapeutic approach shows that the pressurized time of the consultation, the many communication barriers and the low level of information remembered by patients are problems that can be solved by a HIT. A virtual vulgarization tool that uses multimedia such as 3D animations, 3D models and drawings can considerably help the doctor-patient relationship.

Etiniai bendravimo aspektai tarp gydytojo ir paciento visuomet buvo ir išlieka viena svarbesnių visuomenės aukšto išsivystymo ir sąmoningumo moralinių aspektų. Faktoriai apibūdinantys paciento požiūrį į gydytoją lemia lygiavertį bendravimą tarp paciento ir gydytojo, o gydytojo sąmoningumo, žmogiškųjų sąvybių ir darbo kokybės gerinimas yra vienas iš prioritetinių sveikatos sistemos priežiūros uždavinių. Šiuolaikinės sveikatos priežiūros paslaugų teikimas turi būti atliekamas tokiame lygmenyje, kad nebūtų pacientų nusiskundimų gydytojais, o pastarieji nevengtų „rizikingų“ pacientų. Šiame darbe analizuojami faktoriai, turintys arba galintys turėti įtakos gydytojo ir paciento tarpusavio santykiams, pateikiamos rekomendacijos būtinių veiksnių ar faktorių kuriuos būtina įgyvendinti siekiant abipusiai naudingo gydytojo ir paciento bendravimo. Darbo tikslas - Įvertinti gydytojų nuomonę apie bendravimo su pacientais ypatumus ir etinius šio bendravimo aspektus gydytojo santykiuose su pacientu. Tyrimo metodai. 2011 metais „Gydytojų sąjungos“ organizuotose specializuotuose mokymose Druskininkų ligoninėje buvo įvykdyta anoniminė anketinė gydytojų apklausa, kurios metu buvo apklausta 2440 įvairių specialybių gydytojų. Anketiniai duomenys buvo apdoroti ir analizuojami naudojant statistinį duomenų analizės paketą SPSS 17.0. Hipotezės apie dviejų požymių nepriklausomumą buvo tikrinamos naudojant chi kvadrato (χ2) kriterijų (97). Rodiklių skirtumai laikyti statistiškai reikšmingais, kai p<0,05... [toliau žr. visą tekstą] / Ethical aspects of doctor-patient communication have always been and remain some of the major moral issues of high public development and awareness. The factors characterizing the patient's attitude to the doctor determine the equivalent communication between the patient and the physician, and physician’s awareness, human qualities and quality improvement is one of the priority health care challenges. Delivery of modern health care services must be performed at a level that would not be patient complaints about doctors, but they do not avoid "risky" patients. This paper analyzes the factors which have or may have an impact on doctor-patient relationships, presents recommendations on necessary factors or actions that need to be implemented in order to establish a mutually beneficial doctor-patient communication. Aim of the work: to evaluate doctors opinion regarding the doctors-patients communication peculiarity and ethical aspects of such communication in doctors relationships with patient. Methods of the research: the anonymous questionnaire survey of physicians was organised in Druskininkai hospital at 2011, on the specialized trainings organised by “Medical Association”. 2440 doctors of various specialties participated in the survey. The questionnaire data were processed and analyzed using the statistical data analysis package SPSS 17.0. Hypotheses about the independence of two signs were tested using the chi-square (χ2) test (97). Differences of indicators were considered... [to full text]