Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2018-01-16T20:40:17Z No. of bitstreams: 1 MariaLuzineteDeMedeiros_DISSERT.pdf: 29955510 bytes, checksum: 054b95b4dffee5ba63e4f2c4664fbc24 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2018-01-22T15:57:40Z (GMT) No. of bitstreams: 1 MariaLuzineteDeMedeiros_DISSERT.pdf: 29955510 bytes, checksum: 054b95b4dffee5ba63e4f2c4664fbc24 (MD5) / Made available in DSpace on 2018-01-22T15:57:40Z (GMT). No. of bitstreams: 1 MariaLuzineteDeMedeiros_DISSERT.pdf: 29955510 bytes, checksum: 054b95b4dffee5ba63e4f2c4664fbc24 (MD5) Previous issue date: 2017-08-25 / Esta pesquisa investiga a Gest?o da Informa??o e dos fluxos de informa??o no Arquivo Geral da Universidade Federal do Rio Grande do Norte (UFRN), tendo como recorte os processos de aposentadoria anteriores ao Sistema Integrado de Patrim?nio, Administra??o e Contratos (SIPAC), criado em 2003. A fundamenta??o te?rica trata da Gest?o da Informa??o e dos fluxos de informa??o nas organiza??es, al?m do fluxo de informa??o no Arquivo Geral, por onde tramitam os processos de aposentadoria anteriores ao SIPAC. Aborda ainda modelos de fluxos e enfatiza a Lei de Acesso ? Informa??o, de n. 12.527/2011, visto que todos os Arquivos P?blicos devem atender a seus preceitos no que diz respeito ? gest?o documental arquiv?stica, ? tipologia documental, ao paradigma custodial e p?s-custodial. Destaca a import?ncia do tratamento, da conserva??o dos suportes de papel dos processos de aposentadoria danificados sob a guarda no Arquivo Geral. Na metodologia, utiliza abordagem qualitativa e a estrat?gia de pesquisa-a??o. Para tanto, faz uso de instrumentos de coleta de dados como: pesquisa documental, observa??o participante e entrevista semiestruturada. Entre os sujeitos respondentes da pesquisa constam o primeiro diretor do Arquivo Geral, os servidores atuais do referido arquivo, alguns servidores do Departamento de Administra??o de Pessoal, al?m de um bolsista de apoio t?cnico que atua no Arquivo Geral. Para o tratamento dos dados, utiliza a an?lise de conte?do, nesse sentido, foi elaborado um projeto piloto composto de 20 processos de aposentadoria sob a guarda do Arquivo Geral, no per?odo de 1965 a 2002, os quais ainda n?o est?o cadastrados no sistema SIPAC. Como resultado, para o tratamento e a conserva??o dos suportes, sugere aperfei?oar o fluxo dessa documenta??o por meio da higieniza??o, do cadastramento no SIPAC. Em rela??o ao acondicionamento, sugere um modelo de embalagem, preservando assim, os processos f?sicos. / This paper investigates information and information flows management at General Archive of Universidade Federal do Rio Grande do Norte (UFRN). The baseline is the retirement processes, which precede Sistema Integrado de Patrim?nio, Administra??o e Contratos (SIPAC), created in 2003. Theoretical foundation is about information and information flows management in organizations, besides information flow at General Archive, where retirement processes preceding SIPAC are handled. It also considers flow models and emphasizes the Access to Information Law - LAI - (Law 12 527/2011), since every public archive must meet its requirements relating to archival documental management, documental typology and custodial and post-custodial paradigm. We focus on the relevance of handling and preserving the paper supports of damaged retirement processes under the General Archive guard. In Methodology, we do a qualitative approach and action research strategy, using data collecting instruments such as documentary survey, participating observation, semi-structured interview and quiz. The research subjects are the General Archive first director, archive active public servants, some agents from Personnel Administration Department and an assistant for technical support. To analyze data, we use content analysis. For that purpose, a pilot project was elaborated; being composed by 20 retirement processes under General Archive custody, from 1965 to 2002, which are still not registered in SIPAC system. As a result, to the treatment and conservation of supports it suggests improve documents flow by cleaning, and registering in the SIPAC system. Related to the keeping documents, it suggests a better packing model to preserve physical processes.

Made available in DSpace on 2014-12-17T13:53:20Z (GMT). No. of bitstreams: 1 RanieryCQP.pdf: 4763460 bytes, checksum: 2187b7f5a46c8651f28aaf67ab624659 (MD5) Previous issue date: 2008-08-25 / Each two years the amount of available information in the world double. This is the Information Age, where the success depends on what one knows, not on what one has. A new economy appears with the capacity to generate, to store, to process and to apply effectively the knowledge, based on information, determining the companies productivity and competitiveness.The objective of this work is to understand the information management model of a technological research institute - CTG?S (Gas Technology Center). The research has been done focused on the 5 main processes and the 15 support processes of the organization value chain , aiming to understand the information management in the organization based on Davenport?s Information Management model (1998). Therefore, it was necessary to identify how the necessary information for the organizational processes accomplishment are determined, obtained, distributed and used by the organization. The research can be classified as descriptive, regarding to its aims, and as a case study, related to the research ways. Interviews with the managers of the organization value chain processes have been carried through, with the objective to identify how they perceive the Information Management process that circulates in the organizational processes. Complementarily, a documentary research has been carried through, associated to the direct observation and procedures and actions follow up, involving the Information Management. The data treatment and analysis have been done from the authors theoretical support and from the managers interviews analysis, documents and processes observed by the researcher in the organization. It was noticed that the organization has raised its level of information needs that are not difficult to be determined and are satisfactorily obtained and distributed, although the majority of them are not structuralized, automatized or even classified regarding to its confidence. These peaces of information have good quality and are important, however they reflect a medium dependence on external and informal information, besides being used only in its great majority for people to know what and how to do something / A cada dois anos a quantidade de informa??o dispon?vel no mundo dobra. Essa ? a Era da Informa??o em que o sucesso depende daquilo que se sabe e n?o daquilo que se tem. Uma nova economia surge com capacidade para gerar, armazenar, processar e aplicar efetivamente o conhecimento, baseada em informa??es, determinando a produtividade e competitividade das empresas. O objetivo deste trabalho ? compreender o modelo da gest?o da informa??o de um instituto de pesquisa tecnol?gica O CTG?S (Centro de Tecnologias do G?s). A investiga??o se deu com foco nos 5 processos fim e nos 15 processos meio da cadeia de valor da organiza??o, buscando compreender a gest?o da informa??o na organiza??o com base no modelo de Gest?o da Informa??o de Davenport(1998). Desta forma, foi necess?rio identificar como as informa??es necess?rias para realiza??o dos processos organizacionais s?o determinadas, obtidas, distribu?das e usadas pela organiza??o. A pesquisa pode ser classificada como descritiva, quanto aos seus fins, e como estudo de caso, quanto aos meios de investiga??o. Foram realizadas entrevistas com os gestores dos processos da cadeia de valor da organiza??o, com o objetivo de identificar como eles percebem o processo de Gest?o da Informa??o que circula nos processos organizacionais. Complementarmente foi realizada uma pesquisa documental, associada ? observa??o direta e ao acompanhamento de a??es e procedimentos envolvendo a Gest?o da informa??o. O tratamento e an?lise dos dados foram feito a partir do suporte te?rico dos autores e da an?lise das entrevistas com gestores, documentos e processos observados pelo pesquisador na organiza??o. Constatou-se que a organiza??o tem elevado n?vel de necessidades de informa??o que n?o s?o dif?ceis de serem determinadas e que s?o satisfatoriamente obtidas e distribu?das, apesar de a maioria delas n?o serem estruturadas, automatizadas ou mesmo classificadas quanto ? confidencialidade. Estas informa??es t?m boa qualidade e s?o importantes, contudo refletem uma depend?ncia mediana por informa??es do tipo externa e do tipo informal, al?m de serem usadas em sua grande maioria apenas para que indiv?duos saibam o que e como fazer algo

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-06-06T22:41:00Z No. of bitstreams: 1 MonicaDeCassiaFernandesBertin_DISSERT.pdf: 1403089 bytes, checksum: a2d9a10079b31748f34f597d619d8837 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-06-09T21:08:05Z (GMT) No. of bitstreams: 1 MonicaDeCassiaFernandesBertin_DISSERT.pdf: 1403089 bytes, checksum: a2d9a10079b31748f34f597d619d8837 (MD5) / Made available in DSpace on 2016-06-09T21:08:05Z (GMT). No. of bitstreams: 1 MonicaDeCassiaFernandesBertin_DISSERT.pdf: 1403089 bytes, checksum: a2d9a10079b31748f34f597d619d8837 (MD5) Previous issue date: 2015-08-28 / O objetivo deste estudo foi identificar as poss?veis causas de diferen?as de resultados alcan?ados na implanta??o de um Sistema de Gest?o Informatizado (SGI) em um Hospital Universit?rio Federal localizado no nordeste do Brasil e compreender os motivos que influenciaram os resultados em diferentes grupos quando fora utilizada a mesma metodologia de implanta??o de sistemas. Considerando a implica??o dos gestores, profissionais de sa?de, outros profissionais envolvidos e a estrutura organizacional vigente no per?odo em que se deu a implanta??o, buscou-se conhecer como essas pessoas perceberam a evolu??o da implanta??o no seu grupo ou setor e tamb?m na organiza??o. Partindo de uma abordagem qualitativa, utilizou-se como instrumento de pesquisa a entrevista semiestruturada, mais especificamente a entrevista epis?dica, por ser mais focada na narrativa sobre a experi?ncia vivida pelos participantes ao longo do processo de implanta??o do SGI no hospital. Foram entrevistados tr?s grupos de profissionais e um grupo de gestores, todos com forma??o de n?vel superior em suas profiss?es e que participaram do processo de implanta??o desde o in?cio. Seguiu-se a metodologia de Bardim (2009) em todas as fases de tratamento e interpreta??o dos dados. A partir da analise empreendida, despontaram tr?s categorias: O pensamento e o conhecimento; As pr?ticas e mudan?as; Resultados obtidos. Da categoria ?pensamento e o conhecimento?, emergiram tr?s subcategorias: O administrativo, O institucional e O conhecimento em TI. Da categoria ?As pr?ticas e mudan?as?, emergiram tr?s subcategorias: Realidade anterior ao SGI; O projeto de TI e a implanta??o do SGI e Impactos da implanta??o do SGI. Da categoria ?Resultados obtidos? emergiram tr?s subcategorias: Benef?cios promovidos pelo SGI, Insatisfa??es observadas e N?vel de utiliza??o e compreens?o do SGI. Observou-se que a falta de integra??o dos setores foi um problema determinante na implanta??o do SGI, que o projeto de implanta??o do SGI n?o foi bem dimensionado e divulgado na institui??o e, ainda, que diferentes modelos de lideran?as e de objetivos dos setores influenciaram no andamento do processo de implanta??o do SGI. Muitas outras quest?es foram registradas nas conclus?es, mas em resumo, pode-se mencionar que um SGI deve ser uma ferramenta de consolida??o de pr?ticas organizacionais j? institucionalizadas e de integra??o entre setores e n?o de apoio a pr?ticas isoladas e personalistas de algumas esferas da institui??o. / The object of this study was motivated by the need to know the possible causes of differences in results achieved in the implementation of a Computerised Management System (CMS) in a Federal University Hospital, located in northeastern Brazil, to understand the factors that influenced the results in different groups when was used the same systems implementation methodologies. Considering the implication of managers, health professionals, other professionals involved and the existing organizational structure in the period when implantation occurred, aimed to know the perception of these people about the development of CMS in the deployment process in your group or sector and also in the organization.The methodology used in this study was the content analysis which provides a rich set of methodological tools for evaluating speeches,enabling us to discourse from the unknown analysis and subjectivity, but with scientific rigor, allowing, at the end, to understand the disparity in results in the implementation of CMS.It was used as a research tool, a semi-structured interview, which exploits a qualitative approach, as suggested by the authors. It was used the approach of the episodic interview, to be more narrative about the experiences of the interview participants in their practical experience along the CMS deployment process in the hospital.Were interviewed three groups of professional and a group of managers, all with higher education in their professions and who participated in the entire implementation process from the beginning.It followed the Bardin's methodology (2009) in all the phases of treatment and interpretation of data, where emerged three categories: the "Thought and Knowledge"; the "Practices and Changes"; the "Obtained Results". From the category "Thought and Knowledge"emerged three subcategories: the "Administrative", the "Institutional" and the "IT Knowledge". From the category "Practices and Changes" emerged three subcategories: "Reality Prior to CMS"; "The IT Project and the implementation of CMS" and "Impacts of the CMS Implementation". From the category "Results Obtained" emerged three subcategories: "Benefits Promoted by CMS", "Dissatisfaction Observed" and "Level of Use and Understanding CMS ". It was observed that the lack of integration of the sectors was a determinant problem in the implementation of CMS. The CMS implementation project was not well dimensioned and divulged in the institution. Different models of leaderships and of objectives of the sectors influenced in the course of the CMS implementation process. We can mention that an CMS should be a consolidation of organizational practices tool already institutionalized and of integration amongthe sectors and not supporting to isolated practices and personalistsfrom sectors of the institution.

Made available in DSpace on 2014-12-17T14:52:56Z (GMT). No. of bitstreams: 1 Max Simon Gabbay.pdf: 1162582 bytes, checksum: 103ee5138ddeedcf7fa95d62fb665096 (MD5) Previous issue date: 2006-05-19 / Information is one of the most valuable organization s assets, mainly on a global and highly competitive world. On this scenery there are two antagonists forces: on one side, organizations struggle for keeping protected its information, specially those considered as strategic, on the other side, the invaders, leaded by innumerous reasons - such as hobby, challenge or one single protest with the intention of capturing and corrupting the information of other organizations. This thesis presents the descriptive results of one research that had as its main objective to identify which variables influence the Executives? and CIOs? perceptions toward Information Security. In addition, the research also identified the profile of Rio Grande do Norte s organizations and its Executives/CIOs concerning Information Security, computed the level of agreement of the respondents according to NBR ISO/IEC 17799 (Information technology Code of practice for information security management) on its dimension Access Control. The research was based on a model, which took into account the following variables: origin of the organization s capital, sector of production, number of PCs networked, number of employees with rights to network, number of attacks suffered by the organizations, respondent?s positions, education level, literacy on Information Technology and specific training on network. In the goal?s point of view, the research was classified as exploratory and descriptive, and, in relation of the approach, quantitative. One questionnaire was applied on 33 Executives and CIOs of the 50 Rio Grande do Norte s organizations that collected the highest taxes of ICMS - Imposto sobre Circula??o de Mercadorias on 2000. After the data collecting, cluster analysis and chi-square statistical tools were used for data analysis. The research made clear that the Executives and CIOs of Rio Grande do Norte s organizations have low level of agreement concerning the rules of the NBR ISO/IEC 17799. It also made evident that the Executives and CIOs have its perception toward Information Security influenced by the number of PCs networked and by the number of attacks suffered by the organizations / A informa??o ? um dos mais valiosos ativos das empresas, notadamente num mundo globalizado e altamente competitivo. Neste cen?rio, percebe-se a exist?ncia de duas for?as antag?nicas: de um lado encontram-se as empresas que lutam para manter protegidas suas informa??es, em especial as consideradas como estrat?gicas, e de outro, invasores, que, movidos por diversos fatores lazer, desafios ou um simples protesto - objetivam captar e adulterar as informa??es de outras entidades. Esta disserta??o apresenta os resultados descritivos de uma pesquisa que teve por objetivo identificar quais fatores influenciam os Executivos e Gerentes de Tecnologia da Informa??o nas suas percep??es em rela??o ? Seguran?a de informa??o. Adicionalmente, o trabalho levantou o perfil das empresas e dos Executivos e Gerentes de TI do Rio Grande do Norte em rela??o ? Seguran?a da informa??o e aferiu o n?vel de concord?ncia dos respondentes em rela??o ?s diretrizes da Norma NBR ISO/IEC 17799 (Tecnologia da informa??o C?digo de pr?tica para a gest?o da seguran?a da informa??o) na sua dimens?o Controle de Acesso. O estudo foi desenvolvido em cima de um modelo criado para esta pesquisa, o qual contemplava as seguintes vari?veis: origem do capital da empresa, setor de produ??o, tamanho do parque de inform?tica instalado, n?mero de empregados que acessam a rede, freq??ncia dos ataques sofridos, cargo do respondente, idade, n?vel de escolaridade, conhecimento geral de inform?tica e treinamentos espec?ficos em rede. Do ponto de vista de seus objetivos, a pesquisa foi explorat?ria e descritiva, e, em rela??o ? forma de abordagem, quantiativa. Foi aplicado um formul?rio junto a 33 Executivos e 33 Gerentes de TI dentre as 50 empresas do Rio Grande do Norte que apresentaram no ano de 2000 os maiores volumes de arrecada??o de ICMS - Imposto sobre Circula??o de Mercadorias. Ap?s a fase de coleta e tabula??o dos dados, foram utilizadas as ferramentas estat?sticas de An?lise de Conglomerados e qui-quadrado para a an?lise dos dados. A pesquisa sugere que os Executivos e Gerentes de TI das empresas do Rio Grande do Norte possuem baixo n?vel de concord?ncia em rela??o a Norma NBR ISO/IEC 17799. A pesquisa tamb?m evidenciou que os respondentes t?m sua percep??o em rela??o ? Seguran?a da informa??o influenciada pelo tamanho do parque instalado e pelo n?mero de ataques sofridos pela empresa

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-05-24T19:46:43Z No. of bitstreams: 1 IsmaelSoaresPereira_DISSERT.pdf: 2056219 bytes, checksum: f9ca833b84098708ca945405d2a0807f (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-05-30T23:57:27Z (GMT) No. of bitstreams: 1 IsmaelSoaresPereira_DISSERT.pdf: 2056219 bytes, checksum: f9ca833b84098708ca945405d2a0807f (MD5) / Made available in DSpace on 2017-05-30T23:57:27Z (GMT). No. of bitstreams: 1 IsmaelSoaresPereira_DISSERT.pdf: 2056219 bytes, checksum: f9ca833b84098708ca945405d2a0807f (MD5) Previous issue date: 2017-02-20 / Este trabalho analisa a compet?ncia em informa??o dos estudantes do Curso de Gradua??o em Medicina da Escola Multicampi de Ci?ncias M?dicas do Rio Grande do Norte, na perspectiva do acesso eficiente ? literatura cient?fica. ? um estudo descritivo com abordagem quantitativa que, mediante levantamento censit?rio, explora a percep??o e o desempenho da compet?ncia em informa??o de 37 alunos do quarto semestre. Utiliza question?rio como instrumento de coleta de dados, sendo esse adaptado do modelo aplicado por Guerrero (2009), composto por 20 quest?es fechadas. Constata que os discentes selecionam adequadamente as palavras-chave que melhor representam o assunto de um problema de pesquisa e est?o habituados a usar cat?logos de bibliotecas. Identifica que apesar da prefer?ncia pela internet para acessar a literatura cient?fica, a maioria sente dificuldades em realizar pesquisas nas bases remotas de dados, destacando como principal limita??o o uso de recursos de busca. O m?todo de truncamento ? pouco utilizado por eles e muitos n?o sabem para que serve. Boa parte tamb?m n?o compreende as fun??es dos operadores l?gicos booleanos. Por meio de autoavalia??o e an?lise individual de desempenho, confirma a necessidade de aperfei?oar nos estudantes as habilidades t?cnicas necess?rias ao acesso efetivo de informa??es cient?ficas. Recomenda a implementa??o de um m?dulo espec?fico no curr?culo do curso ou a realiza??o peri?dica de oficinas na biblioteca como alternativas para desenvolver a compet?ncia em informa??o. Conclui que essa compet?ncia ? bastante relevante para a forma??o dos futuros m?dicos, pois possibilita a eles adquirir conhecimentos para usar tecnologias e informa??es em prol dos cuidados de sa?de da popula??o. / This work analyzes the information literacy of students of the Medical Graduation Course of Multicampi School of Medical Sciences from Rio Grande do Norte, in the perspective of efficient access to scientific literature. It is a descriptive study with quantitative approach that, through a census survey, explores the perception and performance of the information literacy of 37 students fourth semester. It uses a questionnaire as a data collection instrument, which is adapted from the model applied by Guerrero (2009), composed of 20 closed-type questions. Note that students select appropriately the keywords that best represent the subject of a search problem and are accustomed to using library catalogs. It identifies that despite the preference for the internet to access the scientific literature, most of them find it difficult to conduct searches on the remote databases, highlighting as the main limitation the use of search resources. The truncation method is little used by them and many do not know what it is for. Much of it does not understand the functions of Boolean logic operators. Through self-assessment and individual performance analysis, it confirms the need to perfect in students the technical skills necessary for effective access to scientific information. It recommends the implementation of a specific module in the curriculum of the course or the periodic realization of workshops in the library as alternatives to develop information literacy. It concludes that this competence is very relevant for the training of future doctors, since it enables them to acquire knowledge to use technologies and information for the health care of the population.

Made available in DSpace on 2016-04-04T18:36:28Z (GMT). No. of bitstreams: 1 antoniomarcio.pdf: 1148802 bytes, checksum: 9e97b45ffebf7610a371c540dc99fa5f (MD5) Previous issue date: 2007-03-19 / In the last 11 years, the Brazilian institutions of higher education passed through several transformations due to the higher education opening politics made by the Federal Government. This opening made a great number of students come back to the classrooms, which forced the IES, in many cases, to review its positions, information and communication processes, and to search new indicative of management and evaluation. The instauration by the Brazilian Government of the SINAES - National System of Evaluation of Higher Education in April 14 of 2004 imposed ten evaluatives dimensions that started to be followed by the higher education institutions. In this direction, this work is a case study developed in the Uni?o Social Camiliana and aim to evaluate, through the parameters proposed by the SINAES, how this organization is structured considering the communication and information processes. Improvements are also considered based in the concepts of Information Management and Competitive Intelligence. This evaluation was made through two instruments: applied questionnaires and reports collected in the institution. As a result of this process, we perceive that the Information Management and Competitive Intelligence can assist the IES to deal with varied information and communication contents, contributing for the improvement of the management processes and leading to match the SINAES requirements. This work proposes improvements in the communication and information processes in the Uni?o Social Camiliana, using of the concepts of Information Management and Competitive Intelligence. / Nos ?ltimos 11 anos, as Institui??es de Ensino Superior (IES) brasileiras sofreram uma s?rie de transforma??es devido ?s pol?ticas de abertura do Ensino Superior criadas pelo Governo Federal. Esta abertura fez com que uma grande massa de alunos voltasse ?s salas de aula, o que obrigou as IES, em muitos casos, a rever seus posicionamentos, processos comunicacionais e informacionais e buscar novos indicativos de gest?o e de avalia??o. A instaura??o do SINAES Sistema Nacional de Avalia??o do Ensino Superior, em 14 de abril de 2004 pelo Estado, institucionalizou dez dimens?es avaliativas que come?aram a ser seguidas pelas institui??es de ensino. Nesse sentido, este trabalho ? um estudo de caso desenvolvido na Uni?o Social Camiliana e procura avaliar, por meio dos par?metros propostos pelo SINAES, como a organiza??o est? estruturada no que se refere aos processos de comunica??o e informa??o e, com base nos conceitos de Gest?o da Informa??o e Intelig?ncia Competitiva, propor melhorias. Esta avalia??o foi realizada por meio de dois instrumentos: question?rios aplicados e relat?rios coletados na Institui??o. A partir dela, percebemos que a Gest?o da Informa??o e a Intelig?ncia Competitiva podem auxiliar as IES a lidar com conte?dos informacionais e comunicacionais diversos, contribuindo para melhoria dos processos de gest?o e melhor articula??o das propostas do SINAES. Este trabalho prop?e melhorias nos processos de comunica??o e informa??o da Uni?o Social Camiliana, utilizando-se dos conceitos de Gest?o da Informa??o e Intelig?ncia Competitiva

Made available in DSpace on 2016-04-04T18:36:38Z (GMT). No. of bitstreams: 1 DIMAS ALCIDES GONCALVES.pdf: 1704869 bytes, checksum: ed684bcaf25f17313bcc59633ed897d4 (MD5) Previous issue date: 2008-05-29 / The Brazilian private sector economic education through a situation of structural retraction of their demand since the end of the last decade and the decision for new investment has become a major task of planning and direction. There are many instruments to reduce the risks of such decisions. The methodology of the analysis multricriterial (Method Multicriterial the Evaluation of Alternatives and Decision Support - MCDA) is one of them. This methodology is a strategy of information management and knowledge for companies. The goal of this dissertation is to provide a decision-making experience with use of the methodology adopted by an institution of education base of the private sector. / O setor econ?mico educacional privado brasileiro passa por uma situa??o de retra??o estrutural de sua demanda desde o final da d?cada passada e com isso a tomada de decis?o para novos investimentos tem se tornado uma grande tarefa de planejamento e dire??o. V?rios instrumentos s?o utilizados para diminuir o grau de risco dessas decis?es. A metodologia da an?lise multricriterial (M?todo Multicriterial de Avalia??o de Alternativas e Apoio a Decis?o MCDA) ? uma delas. Essa metodologia comp?e-se numa estrat?gia da gest?o da informa??o e do conhecimento para as empresas. O objetivo dessa disserta??o ? apresentar uma experi?ncia de tomada de decis?o com a utiliza??o dessa metodologia adotada por uma institui??o de ensino regular b?sico do setor privado.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2018-01-16T19:47:58Z No. of bitstreams: 1 CledianeDeAraujoGuedesMarques_DISSERT.pdf: 2526636 bytes, checksum: 57a6fd1fc3b2eb2e8ce7eaa9a18ba5c6 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2018-01-22T14:33:46Z (GMT) No. of bitstreams: 1 CledianeDeAraujoGuedesMarques_DISSERT.pdf: 2526636 bytes, checksum: 57a6fd1fc3b2eb2e8ce7eaa9a18ba5c6 (MD5) / Made available in DSpace on 2018-01-22T14:33:46Z (GMT). No. of bitstreams: 1 CledianeDeAraujoGuedesMarques_DISSERT.pdf: 2526636 bytes, checksum: 57a6fd1fc3b2eb2e8ce7eaa9a18ba5c6 (MD5) Previous issue date: 2017-08-18 / A interoperabilidade possibilita comunica??o entre reposit?rios digitais de acesso aberto podendo facilitar e agilizar o dep?sito da produ??o nos reposit?rios. Nesse contexto, a partir da observa??o de duplicidade de dep?sito da produ??o cient?fica armazenada no Reposit?rio Institucional e no Sistema Integrado de Gest?o de Atividades Acad?micas, ambos da Universidade Federal do Rio Grande do Norte, e da aus?ncia de comunica??o entre os sistemas, objetiva-se promover a interoperabilidade entre esses dois sistemas com vistas a imprimir visibilidade a produ??o cient?fica dos membros da institui??o. Com isso, partiu-se da hip?tese que ? poss?vel tornar os sistemas interoper?veis. A metodologia utilizada corresponde ? pesquisa-a??o, a qual proporciona a??es conjuntas entre pesquisador e participantes. A amostra de pesquisa foi composta por participantes diretamente envolvidos com os sistemas, visando uma coleta sistem?tica de dados. Nessa perspectiva, foram analisados os referidos sistemas, por meio da observa??o participante, bem como foram efetivadas entrevistas com os respectivos gestores, e realizado o grupo focal, com alguns sujeitos da pesquisa. A an?lise de conte?do foi utilizada para categorizar e tratar as infer?ncias e gerar os resultados. Dessa forma, a pesquisa demonstrou que, dos diversos tipos de documentos armazenados no Sistema Integrado de Gest?o de Atividades Acad?micas, apenas as disserta??es e teses disp?em de pr?-requisitos que contribuem para a interoperabilidade. Sugere-se com base nisso, a??es e um modelo que objetivam promover essa interoperabilidade. / Interoperability enables communication between open access digital repositories and can facilitate and expedite the production's deposit in repositories. In this context, from observation of duplicity of the scientific production stored in the Institutional Repository and in the integrated management system of academic activities, both at the Federal University of Rio Grande do Norte, and the absence of communication between the systems, the goal is to promote interoperability between these two systems with a view to print visibility to scientific production of members of the institution. With it, it broke the hypothesis that it is possible to make interoperable systems. The methodology used corresponds to action research, which provides joint actions between the researcher and participants. The research sample was composed of participants directly involved with the systems, aiming at a systematic collection of data. In this perspective, such systems were analyzed, through participant observation, as well as interviews with the respective were effective managers, and conducted the focus group, with some subjects of research. The content analysis was used to categorize and treat the inferences and generate the results. In this way, the research demonstrated that, of the various types of documents stored in the integrated management system of academic activities, only the dissertations and theses have prerequisites that contribute to interoperability. It is suggested that basis, actions and a model that aim to promote such interoperability.

Made available in DSpace on 2016-04-04T18:36:22Z (GMT). No. of bitstreams: 1 Rodrigo Roza1.pdf: 518176 bytes, checksum: 2043e6ae4a14356170c4156d144d75c1 (MD5) Previous issue date: 2006-02-24 / A study on processes and techniques regarding the production and dissemination of information, which lie beneath the practices concerned with information and knowledge management within organizations. Therefore, a general process involving the production and dissemination of information is presented; the role played by information technology as well as human and social aspects involved are investigated . all under the focus of the generation of knowledge within the organizational environment. For testing and validating the theoretical construct, an empirical investigation is performed through interviews involving professionals working for organization units, the end-activities of which are directly related to the production and dissemination of information. As a result, it is concluded that technology must be envisaged as a support instrument and that both individuals and their social relations must play a main role in conceiving the process of production and dissemination of information within organizations. / Estudo sobre processos e t?cnicas de produ??o e dissemina??o de informa??o que se encontram subjacentes ?s pr?ticas de gest?o da informa??o e do conhecimento nas organiza??es. Para tanto, apresenta-se um processo gen?rico de produ??o e dissemina??o de informa??o; o papel desempenhado pela tecnologia da informa??o, bem como os aspectos humanos e sociais envolvidos s?o investigados, tendo em vista a gera??o de conhecimento no ?mbito organizacional. Para teste e valida??o da constru??o te?rica, realiza-se uma investiga??o emp?rica por meio de entrevistas envolvendo profissionais de unidades organizacionais cujas atividades-fim relacionam-se diretamente ? produ??o e ? dissemina??o de informa??o. Como resultado, conclui-se que a tecnologia deve ser vista como um instrumento de apoio e que os indiv?duos e suas rela??es sociais devem ter import?ncia central na concep??o do processo de produ??o e dissemina??o de informa??o nas organiza??es.

Made available in DSpace on 2016-04-04T18:36:38Z (GMT). No. of bitstreams: 1 Francisco Bianchi.pdf: 1658151 bytes, checksum: 0b1376dad8e2f37c261e6edead4044a2 (MD5) Previous issue date: 2008-05-29 / The present study proposes a model for conceptual and theoretical access to information and knowledge, with an emphasis on ownership and access to the tacit knowledge in organizations productive. The architecture of the model is based on the metaphor of the road maps that guide the individual to the sources of information and knowledge, previously mapped in the organization. In terms of technology, the model takes into account the strong support of information and communications technologies (ICTs), particularly those related to the recovery and presentation of information on environment network Intranet, making it comprehensive and easily accessible not only by specialists, but mostly by individuals with little or neither ability to use computers. Although the strong point of the proposed model is the present stage of ICTs, its main focus isn t the technology but the people who will interact with the model and take advantage of its features. Faced applicable, it is recognized the importance of motivation, both for individuals seeking information to satisfy their needs cognitive, as for the information of professionals responsible for the processes of management of information and knowledge in organizations, as critical factor for success of the proposed model. For theoretical validate of the model proposed in this study, looking up in the Information Science, Administration and Computer Science, important concepts on the management of information and knowledge, business organization and information technologies. This work is concluded presenting a theoretical and conceptual model for access to information and knowledge, supported by technology Intranet network. / O presente estudo prop?e um modelo conceitual e te?rico para acesso ? informa??o e conhecimento, com ?nfase na apropria??o e acesso ao conhecimento t?cito, em organiza??es produtivas. A arquitetura do modelo esta baseada na met?fora dos mapas rodovi?rios, que guiar? o indiv?duo at? as fontes de informa??o e conhecimento, previamente mapeadas na organiza??o. Em termos de tecnologias, o modelo leva em considera??o o forte apoio das tecnologias de informa??o e comunica??o (TICs), principalmente aquelas relacionadas com a recupera??o e apresenta??o da informa??o, em ambiente de rede Intranet, tornando-o abrangente e de f?cil acesso n?o somente por especialistas, mas principalmente por indiv?duos com pouca ou nenhuma habilidade de uso de computadores. Embora o ponto forte do modelo proposto seja o est?gio atual das TICs, seu foco principal n?o s?o as tecnologias, mas as pessoas que ir?o interagir com o modelo e se beneficiar das suas funcionalidades. Diante disso, reconhece-se a import?ncia da motiva??o, tanto dos indiv?duos que buscam informa??es para satisfazer suas necessidades cognitivas, quanto dos profissionais da informa??o respons?veis pelos processos de gest?o da informa??o e do conhecimento nas organiza??es, como sendo fator cr?tico de sucesso do modelo proposto. Para fundamenta??o te?rica do modelo proposto neste trabalho, buscam-se nas Ci?ncias da Informa??o, Administra??o e Computa??o, os conceitos importantes sobre gest?o da informa??o e do conhecimento, organiza??o empresarial e tecnologias da informa??o. Conclui-se este trabalho apresentando um modelo te?rico e conceitual para acesso ? informa??o e conhecimento, apoiado por tecnologias de rede Intranet.