Innovation anses fortfarande vara en praktisk ledarskapsutmaning, speciellt eftersom många företag idag inte har ett systematiskt sätt att mäta innovation. Trots detta är innovation en av de viktigaste drivkrafterna för hållbar ekonomisk tillväxt. Denna studie hade därför som syfte att utforska vad ett företag kan göra för att arbeta med innovation och vad ett företag kan mäta för att avgöra om de ökar sin innovationsförmåga. För detta ändamål har en induktiv och kvalitativ forskningsansats valts ut, inspirerad av klassisk grundad teori. Studien resulterade i att en första modell för innovationsorientering togs fram som visar vad ett företag kan göra för att arbeta med innovation och att en andra modell togs fram för mätning av innovationsförmåga som integrera olika innovationskoncept och nyckeltal och visar vad ett företag kan mäta för att avgöra om deras innovationsförmåga ökar. Studiens slutsats är att även om det finns ett flertal olika nyckeltal som företag kan välja på för att mäta sitt företags innovationsförmåga, så bör dessa nyckeltal anpassas till företagets affärsmål och specifika affärskontext, samt att en sådaninnovationsmätning kräver att innovationsrelaterade koncept såsom ”nytt”, ”skapa nytta”, och ”bli nyttiggjort”, integreras med de nyckeltal som företaget väljer ut för sin innovationsmätning. / Innovation is still considered a practical leadership challenge, especially since many companies today do not have a systematic way to measure innovation. Despite of that, innovation is considered one of the most important drivers of sustainable economic growth. This study therefore aimed to explore what a company can do to work with innovation and what a company can measure to determine if they have increased their innovativeness or innovation capability. For this purpose, an inductive and qualitative research approach was selected, inspired by classical grounded theory. The study resulted in the development of a first model for innovation orientation that shows what a company can do to work with innovation, and the development of a second model for the measurement of innovativeness that integrates different innovation concepts and key performance indicators and shows what a company can measure to determine if their innovativeness has increased. The study’s conclusion is that although there are several different key performance indicators that companies can choose from to measure their company’s innovativeness, such indicators should be adapted to the company’s business goals and specific business context, and that such innovation measurement requires that innovationrelated concepts such as being “new”, providing “benefits”, and being “useful”, are integrated with the company’s chosen key performance indicators when used for innovation measurement.

Innovation and ‘creative destruction’ should thrive in the competitive, high risk and high cost environment of the North Sea. Paradoxically, uptake of new technology is slow. The focus of this research was to understand how new technology is developed and how end users make decisions about innovation. Innovation process in the literature can sometimes come across like a ‘black box’ without much explanation of what happens inside the box. This study seeks to explicate what transpires inside the ‘black box’ to improve our understanding of the innovation process. The linear models of technology-push and market-pull are too simplistic to account for the complexity of relationships and engagements that affect innovation at small and medium enterprises’ (SMEs) level. Subsequent models of innovation are suited to how large corporations manage innovation but neglect patterns of social interactions at the micro level where SMEs operate. These innovation models are incomplete because they relegate the importance of context and how it shapes understanding, action and outcome. This study, rooted in a social constructionist paradigm, takes a process-relational stance on entrepreneurship and innovation, recognising the dynamic relationships between social actors and context. Taking Heidegger’s explication of how we relate to the world, this thesis submits that innovation occurs when actors move into the ‘occurrent’ mode. The happenings and doings in the innovation process are treated as the results of perpetual social constructions. This study is based on extended interviews with eleven individuals in relevant roles and with direct experiences of the technical innovation construction in the oil and gas industry. The purposeful sample of research encompasses a variety of roles including technology entrepreneurs, end users of technology and venture capitalists. This study makes a number of contributions. Firstly, the research improves our understanding of how different social constructions are welded together to develop shared understanding. Secondly, a conceptual framework is presented that bridges a number of theoretical concepts, which allows us to see that innovation cannot be properly understood using simplistic models that ignores the social constructions human actors instantiate. Thirdly, the research claims that problem framing is foundational to innovation construction, where social actors collaborate to develop shared understanding, and mentally represent in the present a future that is not totally knowable. Fourthly, an alternative model of innovation construction is presented that is relational and accounts for the social constructions of process participants. Finally, a number of research implications for academics and insights for practitioners engaged in the technical innovation construction are offered.

Soziale Innovation – Sie gilt als Lebenselixier moderner Gesellschaften und wird im sozialen Miteinander doch wenig benannt. Politiker und Wissenschaftlicher sehen in ihr den Schlüssel der gesellschaftlichen Neuerung, die durch Bürgerinnen und Bürger veranlasst wird. Und doch birgt die Vergegenständlichung einige Herausforderungen. Mit und in diesem Herausgeberband, der an der Technischen Universität Chemnitz entstanden ist, fragen wir uns: Mit welchem Paradigma wird sie belegt? Können wir das Konstrukt philosophisch fassen? Wie können Prozessmodelle der sozialen Innovation visualisiert werden? Welche Besonderheiten treten bei der Evaluierung und Steuerbarkeit auf? Und sind Non Profit Organisationen ein Inkubator für soziale Innovationen? Somit intendieren wir im vorliegenden Band einen holistischen Blick auf das beschriebene Phänomen für Wissenschaftler, Studierende und Interessierte. / Social Innovation - It is regarded as an elixir of modern societies, but sparse named in social togetherness. Politicians and scholars see it as the key to new social practices, which is caused by citizens. However, the clarification contains some challenges. In this publication, which was developed at Technische Universität Chemnitz, we ask: Which paradigm is deposited? Can we comprehend the construct philosophically? How can process models of social innovation be visualized? Are there conditions of evaluation and controllability? Are non-profit organizations an incubator for social innovation? Thus, in the present volume we intend a holistic view of the described phenomenon for scientists, students and interested parties.

Si les processus de l’innovation dans les activités de services ont fait l’objet de travaux importants au cours des 30 dernières années, le lien avec la veille stratégique a été moins analysé dans ce contexte. Cette thèse, se propose de construire puis de confronter un modèle représentatif de ce lien avec une étude de cas multiple réalisée dans le secteur hospitalier privé et public, sur des innovations non médicales. Celle-ci confirme l’existence d’un lien fort entre veille et innovation, avant et pendant le processus de construction de l’innovation, pour une grande variété d’acteurs impliqués dans le processus, quel que soit leur positionnement hiérarchique et leur champ d’activité. / If the processes of innovation in services activities were the subject of extensive work over the past 30 years, the link with business intelligence has been less analyzed in this context. This thesis proposes to build and to confront a representative model of this link with a multiple case study in the private and public hospital sector, on non-medical innovations. They confirm the existence of a strong link between intelligence and innovation, before and during the innovation process construction, for a wide variety of stakeholders involved in the process, regardless of their hierarchical position and their field activity.

Submitted by Adriana Alves Rodrigues (aalves@espm.br) on 2017-11-21T12:08:07Z No. of bitstreams: 1 Sidney_Matos_Mendes.pdf: 2644478 bytes, checksum: ad05e40b69c9dae20702b1b2183e2bc1 (MD5) / Approved for entry into archive by Adriana Alves Rodrigues (aalves@espm.br) on 2017-11-21T12:08:46Z (GMT) No. of bitstreams: 1 Sidney_Matos_Mendes.pdf: 2644478 bytes, checksum: ad05e40b69c9dae20702b1b2183e2bc1 (MD5) / Approved for entry into archive by Adriana Alves Rodrigues (aalves@espm.br) on 2017-11-21T12:18:17Z (GMT) No. of bitstreams: 1 Sidney_Matos_Mendes.pdf: 2644478 bytes, checksum: ad05e40b69c9dae20702b1b2183e2bc1 (MD5) / Made available in DSpace on 2017-11-22T12:57:16Z (GMT). No. of bitstreams: 1 Sidney_Matos_Mendes.pdf: 2644478 bytes, checksum: ad05e40b69c9dae20702b1b2183e2bc1 (MD5) Previous issue date: 2017-03-28 / This research sought to understand how the product development process occurs with the disaggregation of geographic and proprietary scope. Comparisons were made between different theoretical references on the process of global innovation, open innovation and the relationship between them, to be applied in the three selected premium companies belonging to the Fashion Industry of Brazil, located in the city of São Paulo. For this, fifteen employees were interviewed, whose functions involve the development of collections of these companies. The research objectives were to propose a framework disaggregating the steps in the geographic and proprietary scopes; Identify the innovation process that can be adopted in multinational strategies; And which are the proprietary and geographic scopes of the process steps. The methodological approach is the qualitative one, the method is the one of case study and the technique of treatment of data was the analysis of content. It was found that the process occurs in a disaggregated way between its stages, there is independence of performance in the geographic and proprietary scopes, but, at different intensity, open innovation was more found than global innovation. And, the practice of open innovation does not influence the use of global innovation. / Esta pesquisa buscou entender como ocorre o processo de desenvolvimento de produto com a desagregação do escopo geográfico e proprietário. Foram feitas comparações entre diferentes referenciais teóricos sobre o Processo de Inovação global, inovação aberta e a relação entre eles, para que fossem aplicados nas três empresas premium selecionadas, pertencentes à Indústria Têxtil e Confecção do Brasil, localizadas na cidade de São Paulo. Para isso, foram entrevistados quinze funcionários, cuja as funções envolvem o desenvolvimento de coleções destas empresas. Os objetivos de pesquisa foram propor um framework desagregando as etapas nos escopos geográfico e proprietário; identificar o Processo de Inovação que pode ser adotado em estratégias multinacionais; e quais os escopos proprietário e geográfico das etapas do processo. A abordagem metodológica é a qualitativa, o método é o de estudo de caso e a técnica de tratamento de dados foi a análise de conteúdo. Constatou-se que o processo ocorre de forma desagregada entre suas etapas, existe independência de atuação nos escopos geográfico e proprietário, porém, em intensidade diferente, a inovação aberta foi mais encontrada que a inovação global. E, a prática da inovação aberta não influi no uso da inovação global.

Este trabalho tem por objetivo realizar uma contribuição ao corpo de conhecimento existente acerca das variáveis de contexto organizacional a serem consideradas no projeto de sistemas de recompensas que buscam incentivar a inovação em produtos nas organizações. Inicialmente, o trabalho resgata conceitos fundamentais tanto sobre os sistemas de recompensas quanto sobre o processo de inovação. Em seguida, apresenta alguns dos estudos já existentes sobre práticas de recompensas voltadas para inovação, buscando sistematizar, de forma abrangente, os aspectos já explorados por autores no tema, assim como evidenciar algumas lacunas identificadas. Com base nesse esforço, é elaborado um quadro de referência preliminar das variáveis de contexto e suas implicações sobre o projeto em questão, a saber: estratégia da organização, tipo de inovação que se pretende estimular, crenças e traços culturais da empresa e sistema de metas e recompensas previamente existentes. Uma pesquisa de campo então é realizada por meio de entrevistas qualitativas com cinco especialistas, consultores e acadêmicos em gestão estratégica de recursos humanos e em sistemas de recompensas, e por meio de estudos de casos em quatro empresas industriais de grande porte reconhecidamente inovadoras, de maneira a fazer uma análise crítica do quadro de referência preliminar, possibilitando seu refinamento. O assunto pesquisado se mostrou ainda distante da realidade tanto dos especialistas quanto dos projetistas de sistemas de recompensas de organizações que atuam no Brasil. Ainda assim, mesmo se mantendo as quatro principais variáveis de contexto elencadas previamente, a pesquisa de campo permitiu conferir maior robustez ao quadro de referência elaborado, uma vez que, a partir de sua realização, fizeram-se análises que alteraram aspectos relevantes do detalhamento desse quadro. Assim sendo, crê-se que a presente tese pôde contribuir para que fosse dado um primeiro adicional em direção ao estreitamento da lacuna existente na literatura sobre o projeto de recompensas para inovação. / This thesis aims to contribute to the existing body of knowledge regarding the organizational context variables to be considered in designing a rewards system geared towards fostering innovation in products at organizations. Initially, the paper takes a new look at fundamental concepts regarding both rewards systems and the innovation process. Next, some current studies on reward practices geared towards innovation are presented in an effort to broadly systematize the aspects explored by authors on this matter, while also showing some of the gaps identified. Based on this work, a preliminary reference chart is created using context variables and their implications for the design at issue, specifically: organizational strategy, type of innovation to be encouraged, beliefs and cultural traits of the company, and previously established systems of goals and rewards. Field research is then done using qualitative interviews with five specialists, consultants and scholars in strategic human resource management and in rewards systems, as well as by using case studies of four large-scale industrial companies known for being innovative, in order to perform a critical assessment of the preliminary reference chart and allow for its refinement. The subject researched proves to be even farther from the reality of specialists as well as designers of rewards systems at organizations operating in Brazil. Nevertheless and even having maintained the four main context variables listed previously, the field research made the reference chart created stronger, because based on its creation, analyses were done that changed relevant aspects of the details of this chart. This being the case, it is believed that this thesis could contribute to a first addition being made in an effort to close the gap that exists in literature on the design of rewards for innovation.

Organizações têm de lidar com um ambiente dinâmico em que a inovação é essencial para o sucesso dos negócios. Além disso, a capacidade de inovar em produto de qualquer organização está diretamente relacionada a um fluxo contínuo de novas ideias capazes de atender às oportunidades de novos produtos e tecnologias. Apesar do seu papel importante no início do processo de inovação, ao contrário de tentar gerenciar o surgimento de novas ideias, a abordagem mais comumente preconizada pelas empresas é de incentivar a geração de um grande número de ideias. No entanto, o sucesso do desenvolvimento de novos produtos requer mais do que gerar ideias, outras características do processo devem ser consideradas. Para ajudar na compreensão dessas características, essa pesquisa tem como objetivo analisar como o processo de gestão de ideias de produtos é realizado nas empresas. Para atingir esse objetivo, primeiramente, é proposto um modelo conceitual síntese da gestão de ideias baseado nas características identificadas literatura. Em seguida, para compreender o comportamento dessas características na prática, é realizado um estudo de casos múltiplos em 15 empresas reconhecidas como inovadoras e de diversos setores da indústria. Por fim, baseado nos dados levantados nas empresas, as características do processo de gestão de ideias são analisadas e confrontadas com as informações obtidas na revisão da literatura. A partir do estudo é identificado que a condução do processo de gestão de ideias pode seguir diferentes lógicas conforme as características das empresas. Certos fatores, tais como: definições estratégicas, formas de condução do processo e fatores organizacionais devem ser levados em conta na definição da melhor forma de gerenciar o processo. Considerando, que os estudos identificados na literatura concentram-se em analisar características específicas do processo, tornando difícil obter uma visão completa do processo, esta pesquisa apresenta uma importante contribuição para a teoria acadêmica por meio da análise das principais características que compõem o processo. Este trabalho apresenta ainda uma contribuição para empresas, pois pode ser utilizado como referência de como o processo vem sendo desenvolvido e fornece uma visão prática de como pode ser estruturada a gestão de ideias. / Organizations have to deal with a dynamic environment in which innovation is essential for success of businesses. Additionally, the product innovation capability of any organization is directly related to a continuous flow of ideas capable of raising opportunities for new products and technologies. Despite the primary role of ideas, instead of managing the ideation process, the most common approach is the generation of a large number of ideas. However, launching new products requires more than just generating ideas, many other characteristics of the process need to be addressed. Thus, to explore these characteristics, this research has as main objective analyze how the product ideation process is carried out in companies. To achieve this goal, firstly, is proposed an ideation conceptual model, based on the synthesis of the characteristics identified in literature. Then, to understand the behavior of these characteristics in practice, is conducted a multiple case study in 15 companies recognized as innovative and from different sectors of industry. Finally, based on data collected, the characteristics of the ideation process are analyzed and compared with the information obtained from the literature review. Based on the results of the study is identified that the conduct of the ideation process may follow different logics according to the characteristics of companies. Certain factors, such as: strategies, ways of conducting the process and organizational factors should be taken into account in defining the best way to manage the process. Considering that the studies identified in the literature focus on analyzing specific characteristics of the process, making it difficult to get a complete overview of the process, this research presents an important contribution to academic theory by analyzing the main characteristics that impact the process. This work also presents a contribution to companies, as it can be used as a reference of how the process is being developed and provides a practical overview of how it can be structured.

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2017-08-24T12:39:37Z No. of bitstreams: 1 Manoela de Freitas Nascimento_.pdf: 25531626 bytes, checksum: adae944111054d841fa2c05658fd49dc (MD5) / Made available in DSpace on 2017-08-24T12:39:38Z (GMT). No. of bitstreams: 1 Manoela de Freitas Nascimento_.pdf: 25531626 bytes, checksum: adae944111054d841fa2c05658fd49dc (MD5) Previous issue date: 2017-03-24 / Nenhuma / No setor de TI, o processo de inovação é fundamental para as empresas. Desse modo, observa-se a demanda das empresas produtoras de software em encontrar novos caminhos a fim de alcançarem resultados competitivos. Apoiando-se na perspectiva do design estratégico, este estudo propôs uma abordagem capaz de oferecer maior adequação às necessidades e aos processos inovativos do setor em questão. Assim, pretendeu-se avaliar os processos de inovação em empresas produtoras de software do Rio Grande do Sul, bem como descrever um modelo teórico de processo de inovação orientado pelo design. Realizou-se, então, um mapeamento do setor, identificando 38 fábricas de software do estado gaúcho, para a realização de um diagnóstico setorial e posterior realização de um estudo de caso. Os resultados alcançados demonstraram pouca diferenciação nos serviços prestados pelas produtoras de software gaúchas, além da baixa contribuição de inovação e design para a competitividade das empresas investigadas. Assim, a construção do processo de inovação pelo design para o setor em questão, deu-se em conjunto com profissionais de TI e de demais áreas de atuação através de um workshop de ideação. Com base nos resultados gerados, definiu-se uma proposta de processo de inovação que buscasse oferecer às produtoras de software uma abordagem orientada à inovação e ao design, provocando o esforço criativo combinado às competências de diferentes indivíduos, com objetivo de gerar aprendizado e senso coletivo para a geração de vantagens competitivas. O modelo proposto foi aplicado em uma empresa do setor avaliado, com o intuito de analisar sua prática no contexto real das fábricas de software. Identificou-se que a relevância do processo de inovação elaborado reside no aprofundamento do contexto trabalhado, bem como na proposição de potenciais oportunidades. Assim, chegou-se em um processo de inovação para o setor de TI, que objetiva equilibrar o comportamento exploratório do design com o caráter analítico das fábricas de software, proporcionando momentos de investigação, proposição de ideias e experimentação das soluções geradas. / In the IT sector, the innovation process is fundamental for companies. Thus, it is observed the demand of producing software companies in finding new ways to achieve competitive results. Based on strategic design perspective, this study proposed a new approach that is capable of better adapting the needs and innovative processes of the sector in question. Thus, it was intended to evaluate the innovation processes at producing software companies in Rio Grande do Sul, as well as to describe a theoretical model of innovation process, guided by the design. A mapping of the sector was elaborated, identifying 38 software factories in the state of Rio Grande do Sul, to carry out a sectoral diagnosis and then carry out a case study. The results showed little differentiation in the services provided by software producers in Rio Grande do Sul, besides the low contribution of innovation and design to the competitiveness of the companies investigated. Thus, the construction of the innovation process by the design for the IT sector, took place together with IT professionals and other areas of activity through an ideation workshop. Based on the results, a proposal of innovation process was defined that sought to offer to software producers an approach oriented to innovation and design, provoking the creative effort combined with the different individuals competences, with the purpose of learning process and collective sense for the creation of competitive advantages. The proposed model was applied in a company of the evaluated sector, with the purpose of analyzing its practice in the real context of the software factories. It was identified the relevance of elaborated innovation process resides in the deepening of the context worked, as well as in the proposal of potential opportunities. Thus, an innovation process for the IT sector was reached, aiming to balance the exploratory behavior of the design with the analytical character of the software factories, providing moments of investigation, proposition of ideas and experimentation, and of the solutions created.

Organizações têm de lidar com um ambiente dinâmico em que a inovação é essencial para o sucesso dos negócios. Além disso, a capacidade de inovar em produto de qualquer organização está diretamente relacionada a um fluxo contínuo de novas ideias capazes de atender às oportunidades de novos produtos e tecnologias. Apesar do seu papel importante no início do processo de inovação, ao contrário de tentar gerenciar o surgimento de novas ideias, a abordagem mais comumente preconizada pelas empresas é de incentivar a geração de um grande número de ideias. No entanto, o sucesso do desenvolvimento de novos produtos requer mais do que gerar ideias, outras características do processo devem ser consideradas. Para ajudar na compreensão dessas características, essa pesquisa tem como objetivo analisar como o processo de gestão de ideias de produtos é realizado nas empresas. Para atingir esse objetivo, primeiramente, é proposto um modelo conceitual síntese da gestão de ideias baseado nas características identificadas literatura. Em seguida, para compreender o comportamento dessas características na prática, é realizado um estudo de casos múltiplos em 15 empresas reconhecidas como inovadoras e de diversos setores da indústria. Por fim, baseado nos dados levantados nas empresas, as características do processo de gestão de ideias são analisadas e confrontadas com as informações obtidas na revisão da literatura. A partir do estudo é identificado que a condução do processo de gestão de ideias pode seguir diferentes lógicas conforme as características das empresas. Certos fatores, tais como: definições estratégicas, formas de condução do processo e fatores organizacionais devem ser levados em conta na definição da melhor forma de gerenciar o processo. Considerando, que os estudos identificados na literatura concentram-se em analisar características específicas do processo, tornando difícil obter uma visão completa do processo, esta pesquisa apresenta uma importante contribuição para a teoria acadêmica por meio da análise das principais características que compõem o processo. Este trabalho apresenta ainda uma contribuição para empresas, pois pode ser utilizado como referência de como o processo vem sendo desenvolvido e fornece uma visão prática de como pode ser estruturada a gestão de ideias. / Organizations have to deal with a dynamic environment in which innovation is essential for success of businesses. Additionally, the product innovation capability of any organization is directly related to a continuous flow of ideas capable of raising opportunities for new products and technologies. Despite the primary role of ideas, instead of managing the ideation process, the most common approach is the generation of a large number of ideas. However, launching new products requires more than just generating ideas, many other characteristics of the process need to be addressed. Thus, to explore these characteristics, this research has as main objective analyze how the product ideation process is carried out in companies. To achieve this goal, firstly, is proposed an ideation conceptual model, based on the synthesis of the characteristics identified in literature. Then, to understand the behavior of these characteristics in practice, is conducted a multiple case study in 15 companies recognized as innovative and from different sectors of industry. Finally, based on data collected, the characteristics of the ideation process are analyzed and compared with the information obtained from the literature review. Based on the results of the study is identified that the conduct of the ideation process may follow different logics according to the characteristics of companies. Certain factors, such as: strategies, ways of conducting the process and organizational factors should be taken into account in defining the best way to manage the process. Considering that the studies identified in the literature focus on analyzing specific characteristics of the process, making it difficult to get a complete overview of the process, this research presents an important contribution to academic theory by analyzing the main characteristics that impact the process. This work also presents a contribution to companies, as it can be used as a reference of how the process is being developed and provides a practical overview of how it can be structured.

The topic of this thesis is Innovation Management in the Chosen Organization. The aim of this work was to evaluate the actual state of innovation management, to identify possible weaknesses of this and to propose changes which can improve the present state. The thesis is divided into two parts. In the theoretical part there is a literary review of term connected with the topic of the thesis. There are descriptions of the terms like innovation, innovation management or innovation process. The practical part begins with the introduction of chosen organization. Then there is described a current state of innovation management in detail. The analysis of actual state of innovation management is based mainly on information obtained in interviews with the director of company and other staff. After that part, there are given some recommendations to improve current situation.