Omvärlden ställer i dagsläget stora krav på resurssnålhet och effektivitet i organisationer somresulterar i nedskärningar, organisationsförändringar och sammanslagningar. Ofta genomförsdessa förändringar utan grundade konsekvensanalyser, vilket kan resultera i att organisationerfår dras med komplicerande strukturer som medarbetarna i efterhand får kämpa för att kommatillrätta med. Denna studies ämne initierades av en länsteater, som för några år sedantillsammans med andra konstnärliga verksamheter slogs samman till ett gemensamt bolagsom resulterade i en matrisorganisation. Som en följd av detta fick de olika verksamheternaen gemensam marknadsavdelning.Denna studie utfördes med aktionsforskning som övergripande metod, samt verktyg ochtekniker inom Offensiv kvalitetsutveckling, för att se vilka möjligheter som fanns att få tillstånd en förbättring av den tvärfunktionella samordningen mellan teatern ochmarknadsavdelningen. Resultatet visade att problematiken till en del springer urorganisationens övergripande strukturella uppbyggnad. Resultatet visade också avsaknad avverksamhetsplaner, gemensamma mål och visioner, framförhållning, samt brist pågrundläggande strukturer såsom roller, ansvarsområden, samt gemensamma rutiner. Dettasammantaget försvårar ett medvetet förbättringsarbete inom ramen för Offensivkvalitetsutveckling. Trots detta visade resultatet på att vilja fanns hos studiens deltagare attkomma tillrätta med problemen. / To meet the increasing demands of today regarding improved production efficiency, it oftencomes to downsizing, organizational change and mergers. These changes are often carried outwithout thorough analysis of impact, which could lead to growing complexity andcomplicated organizational structures that is left for the co-workers to fight to overcome. Thesubject of this studie was initiated by a theater, that since a couple of years ago, along withother performing art companies, were merged and resulted in a matrix organization. Thatamong other things led to, that a new marketing department was created.This studie used action research as an overall method along with tools from TQM (TotalQuality Management). This was an attempt to determine possibilities for improvement in thecross functional coordination between the theater and the marketing department. The resultshow that the existing problems partly originate from the companies organizational structure.The result also showed lack of business plans, common goals and visions, foresight. Lack ofbasic structures, such as roles, responsibilities and common routines complicates a consciousimprovement within the frame for TQM. Even so, the result also showed that the participantsof the studie were willing to solve these problems.

Syftet med detta examensarbete var att identifiera vad en lämplig modell för en strategisk styrning av hantering av verksamhetsinformation borde innehålla. För att få reda på detta analyserade jag vilka modeller som används, vilka utmaningar som uppges och vilket stöd kvalitetsteknik gav i arbetet att ta sig an utmaningarna. Främst användes fördjupad litteraturstudie och analys av förekomst av värderingar, teman och uttryckta utmaningar i den valda litteraturen. En enkät sändes ut till åttio professionella inom arkiv- och informationshantering och intervjuer har genomförts med fyra personer med stor erfarenhet av arbete med informationsstyrning på en strategisk nivå. För att avgränsa området för studien har kvalitetsteknik avgränsats till värderingar och teman angivna i hörnstensmodell och kvalitetsprismodeller. Analysen indikerar att de i litteraturen angivna utmaningarna till stor del kan mötas av de värderingar och teman som förekommer inom kvalitetsteknik, samtidigt som såväl modeller för strategisk styrning av verksamhetsinformation och BPM, Business Process Management, kan ge stöd inte minst då det gäller att involvera intressenter/stakeholders och hålla deras intresse. / This study aimed to identify what a suitable model for Information Governance should contain. In order to find out, I analyzed which models people commonly used, which challenges people expressed and to what extent Quality Management supported dealing with these challenges. The study mostly relied on literature studies. The presence of values, key temes and challenges have been noted and analyzed. A questionnaire was sent out to 80 IG-professionals and interwievs were held with four people with in-depth experience from working with information Governance. In order to define the scope for this study ” Quality Management has been delimited to values and key themes used in Excellence Models and the corner stones of TQM. The analyzes indicates that the expressed challenges to a great extent could be met with values and key themes present in Quality Management. Models dealing with Information Governance and BPM, Business Process Management, could also support dealing with the challenges, esp. dealing with stakeholders. / <p>2017-09-12</p>

The satisfaction of stakeholders depends upon the fulfilment of their requirements. Two important stakeholder requirements related to technical systems are dependability and safety. However, system operation will gradually impair its performance leading to potentially hazardous states of the system. Maintenance is all activities aimed at retaining a system in, or restoring it to, a state where it can fulfil the stakeholders’ requirements. However, although maintenance is performed in order to ensure dependability and safety, incorrectly performed maintenance may contribute to accidents with extensive losses. Traditionally, human failures have often been appointed as one major cause of these maintenance-related accidents. However, human failures are not completely satisfactory as an explanation for incidents and accidents since there most often are other contributory causes to these failures. The purpose of this thesis is to explore and describe hazards contributory to maintenance-related incidents and accidents, in order to support continuous risk reduction. To fulfil the stated purpose, two case studies, supported by a literature study, have been performed. One case study focused on documented maintenance-related incidents and accidents within the Swedish railway. The second case study focused on perceived hazards in relation to maintenance execution within the Swedish paper industry. The railway case study indicates that improper infrastructure maintenance is a major cause of collisions and derailments within the Swedish railway. Furthermore, the study indicates that the three major maintenance-related hazards within the Swedish railway system are: communication errors, information retrieval errors and omitted operations. The study also proposes that it is not good enough to accept human failures, i.e. human error or rule violation, as a root cause of maintenance-related incidents and accidents. Both case studies show that a major maintenance-related hazard is insufficient communication between different activities associated with maintenance execution. Another common finding from the studies is that incidents manifested during maintenance execution might be caused by hazards in other maintenance-related activities within the maintenance process. In addition, both case studies show that a proposed process model of maintenance is a valuable support in hazard identification. / Godkänd; 2006; 20061116 (pafi)

The study was conducted at the organisation Mercado Medic AB, whohad problems regarding production planning in one of their assemblysections. The assembly section that was studied produces componentsthat are later to be used in the assembly of medically customizedchairs. The study examines both how work is conducted in thesection, and how orders are communicated to and within said section.Data was collected by observing the assembly section, and byinterviewing both the personnel and planning manager. Cycle-timeswere also measured for the activities that are carried out withinthe section. The data was then analysed with theories originatingfrom the sphere of quality management and Toyota Production Systems.The analysis shows that the current state of communications to, andwithin the section, is vertical. Orders are communicated frommanagement top – down, thus having the section produce componentswithout an actual need from downstream sections. This way ofproducing is more commonly known as a "push-system".The study presents, based on the analysis, a future state for howthe use of a kanban system and a simplified and balanced workflowwould solve the problem currently had with production planning. Thisway of producing is more commonly known as a "pull-system". Thefuture state is recommended to be implemented by the personnel inthe form of "experiments" (PDSA/PDCA-cycles), thus allowing thepersonnel to learn more about their process while experimenting.Lastly, it is important to note that the future state that thisstudy presents is not necessarily the best state that can be. Oncethe future state presented in this study is achieved, a new andimproved future state should be made. It is the endeavour ofstriving towards a continuously evolving future state that ensurescontinuous improvements.

As a result of increasing interest in sustainable development, the subject of this report is the exploration of methods to analyse the environmental impact of car components. The project is conducted as a case study, and the theory section is a literature study where several scientific articles about life cycle assessment (LCA) and environmental analysis are examined alongside previously performed LCAs, books about the subject, and ISO standards. The ISO14040-series provides a structure for the basic methodology used in this report, both to organise the theory section as well as the resulting process. The theory concludes with a 7-step process for conducting life cycle investigations, primarily for car components. The first step contains the ISO standard’s requirements of defining goal and scope. Steps 2-6 then process the data collection of different phases during the life cycle and the 7th and final step is a compilation and calculation of the data. The developed process aims to provide a fast and simple way of analysing the environmental impact for a product as the development work is progressing. To validate the functionality of the process and to further refine the process, it is used to perform an analysis of energy use and CO2 emissions during the life cycle of an active car bonnet device. This validation includes definitions of goal, scope, functional unit, and a Process Flow Chart in the first step.Steps 2-6 includes the data collection for raw materials, additional processes, use phase, end-of-life, and the transports related to the manufacturing of the investigated product. The last step of the validation is to compile the product’s energy use and CO2 emissions. The study also provides a suggestion for a table, called Life Cycle Eco Data Table, to use when conducting a life cycle investigation using the process, to get an overview of the environmental data. The conclusion is that the developed process is easy to use and aspires to high quality as it is based on scientific research.

At today's manufacturers, reactive maintenance mostly takes place instead of prevention. At the same time, maintenance is seen as a necessary evil and many companies have no direct strategies or goals for maintenance. In today's maintenance, Industry 4.0 with digitalisation has begun research in and new methods and ideas are produced for more efficient maintenance. The purpose of this study is: To increase the knowledge of how manufacturers can understand and develop a strategy to achieve preventive maintenance and at the same time find essential elements for maintenance digitalisation.   Through a literature study, the existing research in prevention and digitalisation in maintenance was studied. To supplement, a single-case study was also conducted that included interviews from a manufacturing company that has reactive maintenance. Two focus groups were also conducted, one on the case company but also on another manufacturing company to compare the answers to the theory.   The study shows that there are several root causes that cause manufacturers to remain in reactive efforts in maintenance and it can be difficult to get out. This creates expensive costs for the manufacturer and stress for the maintenance operators. To get out and move towards more prevention, it is important to start with the basics, which is to have a strategy that has been jointly agreed within the organisation. Therefore, it is also important with training and choosing the right kind of maintenance depending on the machine and complexity. The last research question is more complex and it turned out that there are factors in digitalisation where manufacturing companies with reactive maintenance develop and use.   By understanding the causes and seeing elements to deal with preventive maintenance, manufacturers can practically use the study to achieve their maintenance goals. Regarding digitization, it is a step further and try to see if it is practical to implement at a company with reactive maintenance.   The study only covered information about a specific machine that is the base for generalisation within the case company factory plant. At the same time, the study focused only on the step between reactive and preventive maintenance in order to delimit the theoretical part.

This report presents the performance and results of an analysis study conducted at a small company in the foundry business. The purpose of the study has been to prepare the company for a certification of the quality standard ISO 9001: 2015. The reason for the study is to create a foundation for a future quality management certification for a small company that wants to develop its business and expand its customer base. The study begins with a description of the problem, which involves an examination of the gap that exists between the company's current quality management system and the requirements of ISO 9001. The collection of all essential information in the form of relevant theories and data has taken place through theory research and informative meetings with the company's management. The workflow is described to clarify what the process looked like. A description of the current situation is given to gain understanding of the starting point and to have as a basis for analysis of deficient functions and processes within the business. In the analysis a comparison is made of the current situation with the requirements set in the ISO 9001 standard, and then proposals for measures to cover the analyzed gaps are presented. The results of the study give the company a thorough description of what measures are required to be able to accomplish an approved certification. The study provides suggestions for concrete measures such as which platform can be used to create a quality management system, which managing documents should be included, suggestions for quality goals and how these should be measured regularly. Descriptions of important core processes in the form of routines with associated templates have been produced to create continuity. With the help of these measures, a suggestion of a functioning management system was presented that is suitable for the smaller business.

Forskning har visat att ledarskap har en betydande roll för att påverka delaktighet hos medarbetarna och för att nå framgång. De två hörnstenarna engagerat ledarskap och att skapa förutsättningar för delaktighet valdes från Bergman och Klefsjös (2012) hörnstensmodell. Syftet var att skapa en ökad förståelse för hur ledare kan påverka delaktighet hos medarbetare genom att inse sambandet mellan ledarens betende och medarbetarnas grad av delaktighet.Studien utfördes på två kommunala avdelningar i Norge. Resultaten kommer från en enkätundersökning med 30 respondenter och intervjuer genomförda med tre ledare från arbetsplatserna. En mixad forskningsmetod tillämpades och från enkätens resultat har författarna sett samband mellan enkätens olika faktorer. Resultatet från enkäten har tillsammans med citat från intervjuer med ledarna bidragit till studiens resultat.Resultaten visade att en ledare som ger möjlighet till medarbetarna att vara delaktiga vid besluttagande tillfällen bidrar till motivation och arbetstillfredsställelse hos medarbetarna. Vidare visar studien att en faktor som påverkar delaktighet är en ledare som har tillit till sina medarbetare och ger stöd samt delegerar ansvar och befogenheter. Studiens resultat visar betydelsen av hur en ledare kommunicerar och ger stöd till medarbetarna. Stöd och kommunikation har en avgörande betydelse för att positivt kunna påverka medarbetarnas delaktighet. / Research has shown that leadership plays a significant role in influencing employee participation and achieving success. The two cornerstones involved leadership and creating the conditions for participation were chosen from Bergman and Klefsjö's (2012) cornerstone model. The aim was to create a better understanding of how leaders can influence employee participation by realizing the relationship between the manager's behavior and the employees' level of participation.The study was conducted at two municipal departments in Norway. The results come from a survey with 30 respondents and interviews conducted with three leaders from these departments. A mixed research method was applied, and from the results of the survey the authors have seen the connection between the different factors of the survey. The results show that the survey, together with citations from interviews with the leaders, have contributed to the study's results.The results show that a leader who gives the employees the opportunity to participate in decision making creates motivation and job satisfaction among the employees. Furthermore, the study shows that a factor that influences participation is a leader who has confidence in his or her employees and provides support and delegates both responsibility and authority. The results of the study also show that how a leader communicates and gives support to employees is of crucial importance in influencing employee participation / <p>2020-06-26</p>

Företag X är en organisation som värderar kvalitet högt. Detta företag tillverkar möbler med sin utgångspunkt i Sverige. Inom svensk industri uppskattas kvalitetsbristkostnader stå för 10–30 % av omsättningen. Företaget är bekymrade över de stora antalet reklamationer som uppstår, anledningar till detta kan vara konstruktionsfel, leverantörsfel och transportskador. Transportskadorna som företag X har står för ca 20 % gentemot alla de andra reklamationstyper företaget har identifierat. Syftet med detta arbete är att bidra till utveckling av kvalitetsarbetet på företag X och minska de kvalitetsbristkostnaderna som uppstår vid transportrelaterade reklamationer. För att kunna besvara syftet ställs frågorna:  Vad är rotorsakerna till reklamationer i samband med transport?  Vilka åtgärder kan vara lämpliga för företaget att implementera för att minska transportrelaterade reklamationer?  Hörnstensmodellen som tillhör offensiv kvalitetsutveckling används för att besvara frågeställningarna. Utöver teorin som presenteras används metoden fallstudie för att besvara frågeställningarna.   Resultatet pekar mot att det befintliga transportkonceptet för utleverans till kund anses vara ett bra koncept. Däremot så avviker de förutsättningar som finns för konceptet. Avvikelser leder till att chaufför och montörer tvingas till extra hantering av produkter, exempelvis omplacering av produkter i lastbil. Varje omplacering skapar en extra hantering som anses öka risken för skada på produkten. Extra hantering blir en huvudorsak till att reklamationer uppstår. Den andra huvudorsaken som identifieras är att ett stort antal defekta produkter från produktion når kund, vilket i affärssystemet är en transportskada.  Utifrån dessa huvudorsaker bedrivs två workshops med mål att identifiera flertalet avvikande förutsättningar, orsaker till att de avviker och till slut åtgärderna för avvikelserna. Resultatet av frågeställningarna är att det presenteras 36 rotorsaker med tillhörande åtgärdsförslag. Åtgärdsförslagens lämplighet verifieras av experter på företaget och en åtgärdslista tas fram utifrån en prioriteringsmatris.  Sammanfattningsvis konstateras arbetet uppfylla dess syfte. Om företaget följer den åtgärdslista som presenterats så förväntas transportskadorna minska och arbetssättet går senare att ta med sig i framtida förändringsarbeten samt även inom andra organisationer som upplever liknande problematik. / Company X is an organization that values quality highly. This company manufactures furniture with its base in Sweden. Within the Swedish industry, quality-related costs are estimated to account for 10-30 % of the turnover. The company is concerned about the high number of complaints that arise, which may be due to design flaws, supplier errors, and transportation damages. Among the types of complaints identified, the transportation damages account for approximately 20 % for company X. The purpose of this work is to contribute to the development of quality work at company X and reduce the quality-related costs associated with transportation-related complaints. To answer the purpose, the following questions are posed:  What are the root causes of complaints related to transportation?  What actions may be appropriate for the company to implement in order to reduce transportation-related complaints?  The cornerstone model, belonging to offensive quality development, is used to address these questions. In addition to the presented theory, the case study method is used to answer the questions.  The results indicate that the existing delivery concept to customers is considered a good concept. However, there are deviations from the conditions of the concept. Deviations lead to additional handling of products by drivers and assemblers, such as product rearrangement in the truck. Each rearrangement creates additional handling, which is deemed to increase the risk of product damage. Extra handling becomes a major cause of complaints. The second major cause identified is that a large number of defective products from production reach the customer, which is classified as transportation damage in the business system.  Based on these root causes, two workshops are conducted with the aim of identifying multiple deviating conditions, reasons for the deviations, and eventually, the actions to address the deviations. The result of the research questions is the presentation of 36 root causes with associated action proposals. The suitability of the action proposals is verified by experts within the company, and an action list is developed based on a prioritization matrix.  In conclusion, the work is found to fulfill its purpose. If the company follows the presented action list, it is expected that transportation damages will decrease, and the approach can be applied in future change efforts and even within other organizations experiencing similar issues.

Logistics is a talked about but also difficult to define concept as this concept has several different interpretations. Actually, logistics is primarily about more efficient material flows, which in turn should create more efficient work processes in production. In literature research, knowledge has been sought about efficient logistics and lean, which in turn led to investigating the various areas and factors that lead to waste. Logistics within the construction industry, and not least production, is today an area that is well debated and is one of the more important aspects to achieve more efficient production. Based on the knowledge gathered, a measurement tool has since been developed which is intended to be used within construction production to measure the actual efficiency of logistics. This means that the tool can, if desired, be used in more projects than those processed and treated in this scientific report. This scientific report will answer the following questions: 1. What shortcomings are found in logistics in the construction industry 2. Are there one or more widespread deficiencies? 3. Develop a measurement tool that should be able to measure the efficiency of logistics in projects within construction production. The result shows that with well-planned logistics, more efficient logistics can be achieved and thus profit can be achieved in the form of both time and money. This scientific report will provide an insight into the field of logistics during construction production. Furthermore, the work will highlight the shortcomings that appear in the efficiency of logistics within the investigated projects and give suggestions on how this can be remedied.