This graduation thesis focuses on the identification of key sources of Organizational Citizenship Behaviour (OCB) which are present in a chosen organization. The outcome of this work contains a list of factors which have supporting or adverse effect on OCB usage. The thesis also includes recommendations for arrangements of the working environment which would increase the willingness of the employees to exhibit OCB.

Submitted by admin tede (tede@pucgoias.edu.br) on 2017-04-25T12:16:19Z No. of bitstreams: 1 Maurício Benício Valadão.pdf: 2159963 bytes, checksum: 96fceeca59c54565d45f3f4e84a06396 (MD5) / Made available in DSpace on 2017-04-25T12:16:19Z (GMT). No. of bitstreams: 1 Maurício Benício Valadão.pdf: 2159963 bytes, checksum: 96fceeca59c54565d45f3f4e84a06396 (MD5) Previous issue date: 2016-12-16 / This dissertation sought to understand the stress, personality and coping used by teachers of a higher education institution in the city of Goiânia - Goiás. It is organized into three articles, being the first one is a systematic literature review, and the others, empirical research studies. The objective of the review was to present an overview of national and international productions on stress, leadership style, confrontation and instructors, based on articles published and indexed between the years 2005 and 2014. In 94 selected articles, it was observed that, despite the huge amount of papers about stress, leadership styles and coping, only a few dealt with the relationship between the influence of leadership styles and the stress generation in employees, especially those in higher education. Furthermore, there is a lack of papers that evaluates the strategies of psychological coping used by the employees who suffer stress due to the management style. Articles written in English were the closest studies to the scope of this research. Publications in Brazil are still incipient. Regarding the first empirical study, the objective was to identify the level of occupational stress, the stressors and the psychological coping strategies of 64 higher education teachers. The results presented low and medium levels of occupational stress, and the most frequent stressors were: insufficient time to achieve the workload; few prospects for career growth; anger with the deficiency in the trainings; and irritation with the little information about organizational decisions. The most used coping were: problem solving; social support; escape-avoidance; positive reassessment; and acceptance of responsibility. There was also a positive correlation between withdrawal and stress and escape-avoidance and stress. It was concluded that teachers have low and moderate levels of occupational stress. Regarding to coping, it was observed that the cognitive and behavioral efforts adopted manage the way teachers perceive what is happening around them. The second empirical research aimed to identify the level of occupational stress, personality factors also the correlation between occupational stress, personality and sociodemographic variables of 64 higher education teachers. The results pointed low and moderate levels of occupational stress. As a personality factor, neuroticism was the most found among teachers. In addition, there were no correlations between stress and ordinal sociodemographic data. Regarding the correlation between nominal sociodemographic data and personality factors, only the correlation between marital status and personality factors was observed, and neuroticism was the only factor that has not reached significance. Moreover, there was a positive correlation between the neuroticism factor and the stress. It was concluded that teachers are in low and moderate levels of stress, and that the study of personality factors is of extreme importance in order to create a quality of life program in a way directed to these professionals. / Esta dissertação buscou compreender o estresse, a personalidade e as estratégias de enfrentamento utilizadas pelos docentes de uma instituição de ensino superior na cidade de Goiânia – Goiás. Está organizada em três artigos, sendo o primeiro uma revisão sistemática da literatura, e os demais, pesquisas empíricas. O objetivo da revisão foi apresentar um panorama das produções nacional e internacional sobre estresse, estilo de liderança, enfrentamento e docentes, com base em artigos publicados e indexados entre os anos de 2005 e 2014. Em 94 artigos selecionados, constatou-se que, apesar da extensa produção sobre estresse, estilos de liderança e enfrentamento, poucos versam sobre a relação entre a influência dos estilos de liderança e a geração do estresse em colaboradores, especialmente os do ensino superior. Além disso, existe escassez de trabalhos que avaliam as estratégias de enfrentamento psicológico utilizadas pelos colaboradores que sofrem estresse em virtude do estilo gerencial. Os estudos em língua inglesa foram os que mais se aproximaram do escopo desta pesquisa. As publicações no Brasil ainda são incipientes. Com relação ao primeiro estudo empírico, objetivou-se identificar o nível de estresse ocupacional, os estressores e as estratégias de enfrentamento psicológico de 64 docentes do ensino superior. Os resultados apresentaram níveis baixo e médio de estresse ocupacional, e os estressores mais frequentes foram: tempo insuficiente para realizar o volume de trabalho; poucas perspectivas de crescimento na carreira; incômodo com a deficiência nos treinamentos; e irritação com as poucas informações sobre decisões organizacionais. As estratégias de enfrentamento mais utilizadas foram: resolução de problemas; suporte social; fugaesquiva; reavaliação positiva; e aceitação de responsabilidade. Verificou-se também uma correlação positiva entre afastamento e estresse e fuga-esquiva e estresse. Concluiu-se que os docentes apresentam níveis baixo e moderado de estresse ocupacional. Já com relação às estratégias de enfrentamento, constatou-se que os esforços cognitivos e comportamentais adotados gerenciam o modo como os docentes percebem o que ocorrem ao seu redor. A segunda pesquisa empírica teve como objetivo identificar o nível de estresse ocupacional, os fatores de personalidade bem como a correlação entre estresse ocupacional, personalidade e variáveis sociodemográficas de 64 docentes do ensino superior. Os resultados apontaram para níveis baixo e moderado de estresse ocupacional. Como fator de personalidade, o neuroticismo foi o mais encontrado entre os professores. Além disso, não houve correlações entre o estresse e os dados sociodemográficos. Acerca da correlação entre os dados sociodemográficos e os fatores de personalidade, foi observada apenas a correlação entre o estado civil e os fatores de personalidade, sendo que o neuroticismo foi o único fator que não obteve significância. Ademais, houve correlação positiva entre o fator neuroticismo e o estresse. Concluiu-se que o estudo dos fatores de personalidade é de extrema importância para que se crie um programa de qualidade de vida de forma direcionada a esses profissionais.

Ledarskap finns på flera platser i samhället och kan se ut på olika sätt. Det är något som alla känner till eller har kommit i kontakt med på ett eller annat sätt. Likt ord som lycka eller kärlek är ledarskap subjektivt och öppet för tolkning. Vissa hävdar att ledarskap är en medfödd förmåga medan andra menar att det är en förmåga som kan tränas upp. Ledarskapets speciella karaktär med sin skiftande betydelse och utseende fick oss att skriva det här arbetet. Ledarskap är så mycket mer än att bara leda människor eller ge order. Som en social konstruktion skapas ledarskapet för att kunna styra, leda och bemöta krav från exempelvis omgivningen.Syftet med studien är att undersöka hur studenterna på Högskolan i Borås uppfattar ledarskap. Vi har valt att genomföra studien utifrån en kvantitativ och kvalitativ metod med utgångspunkt i form av enkätundersökning och intervjuer. Empirin ligger till grund för analysen och består av kännetecken och påståenden om ledarskap. Samtidigt som vi har gjort ett försök till att visa hur institutionalismen kan kopplas till ledarskap. Resultatet visar att studenterna har en bred uppfattning om företeelsen ledarskap. En ledare skall vara duktiga på flera olika saker och förfoga över egenskaper som exempelvis kommunikationsförmåga, förtroendeingivande och samarbetsvillighet. / Program: Ekonomie magisterutbildning i företagsekonomi 60 hp

本研究旨在瞭解國民中學校長領導風格、教師組織信任與教師組織公民行為之現況，並分析不同背景變項之教師在知覺校長領導風格、教師組織信任與教師組織公民行為之差異情形，並且探討三者間之關係，最後藉由校長領導風格與教師組織信任對教師組織公民行為進行預測。 本研究採用調查研究法，共抽樣35所學校，發出622份問卷，回收480份有效問卷，有效問卷回收率達77.17%。研究資料處理分別以描述性統計、獨立樣本t檢定、單因子變異數分析、皮爾遜積差相關與逐步迴歸分析等統計方式進行分析。 本研究之結論如下： 一、國民中學教師知覺校長轉型領導、交易領導屬中高程度。 二、國民中學教師表現教師組織信任屬中高程度。 三、國民中學教師表現教師組織公民行為屬高程度。 四、國民中學教師，因其性別、年齡、教育程度、服務年資、擔任職務與服務學校規模之不同，知覺校長轉型領導、交易領導有差異，以男性、30歲以下、一般大學、服務年資10年以下及兼任主任、組長之教師或科任教師、服務於49班以上學校之教師知覺程度較高。 五、國民中學教師，因其性別、年齡、教育程度、擔任職務與服務學校規模之不同，表現教師組織信任有差異，以男性、30歲以下、一般大學、及兼任主任之教師或科任教師、服務於49班以上學校之教師表現程度較高。 六、國民中學教師，因其教育程度、擔任職務與服務學校規模之不同，表現教師組織公民行為有差異，以一般大學及兼任主任、組長之教師或科任教師、服務於49班以上學校之教師表現程度較高。 七、國民中學校長領導風格、教師組織信任與教師組織公民行為間呈中度正相關以上。 八、根據逐步多元迴歸分析結果得知，國民中學校長轉型領導與教師組織信任對教師組織公民行為具有預測作用，其中以「轉型領導」的預測力最佳。 九、根據逐步多元迴歸分析結果得知，國民中學校長交易領導與教師組織信任對教師組織公民行為具有預測作用，其中以「教師組織信任」的預測力最佳。 / This study aims to investigate the current development of the principals’ leadership styles, teachers’ organizational trust and teachers’ organizational citizenship behavior in junior high school, and to analyze the differences in teachers of different background variables are conscious of the principals’ styles, teachers’ organizational trust and teachers’ organizational citizenship behavior, and to explorer the relationship among the three variables; finally, to forecast teachers’ organizational citizenship behavior through principals’ leadership styles and teachers’ organizational trust. Questionnaire survey method is adopted. The samples include 35 schools and 622 questionnaires are distributed. There were 480 valid questionnaires used in the statistical analysis and the response rate to questionnaires is 77.17%. All data collected are analyzed by the method of descriptive statistics, independent t-test, one-way ANOVA, Pearson product-moment correlation coefficient, and stepwise multiple regression. The conclusions are as follows: 1. Junior high school teachers’ perception of principal’s transformational leadership and transactional leadership is above average. 2. Junior high school teachers’ performance of teachers’ organizational trust is above average. 3. Junior high school teachers’ performance of teachers’ organizational citizenship behavior is above average. 4. Due to the differences in sex, age, educational level, years of service, duty, and the scale of school, there are significant differences in the junior high school teachers’ perception of principals’ transformational leadership and transactional leadership. 5. Due to the differences in sex, age, educational level, duty, and the scale of school, there are significant differences in the junior high school teachers’ performance of teachers’ organizational trust. 6. Due to the differences in educational level, duty, and the scale of school, there are significant differences in the junior high school teachers’ performance of teachers’ organizational citizenship behavior. 7. There is positive correlation among the principals’ leadership styles, teachers’ organizational trust, and teachers’ organizational citizenship behavior. 8. According to the research result of stepwise multiple regression, both of the principals’ transformational leadership and teachers’ organizational trust have a predictive effect on teachers’ organizational citizenship behavior. 9. According to the research result of stepwise multiple regression, both of the principals’ transactional leadership and teachers’ organizational trust have a predictive effect on teachers’ organizational citizenship behavior.

<p>ABSTRACT</p><p>The purpose of this c-level essay shall try to illustrate how a good leader is formed. We have investigated what influences leadership style, personal characteristics or individual competence have when recruiting a new manager. This study has been carried out with comparative applications because we wanted to study the similarities and differences between the Unemployment Office, the Social Insurance Office and the Social Welfare Administration.</p><p>We have used a qualitative method in interviews both with employers as well as the from the trade union representative’s perspective. Part of our results indicates that the trade union representatives and the employers are not always unanimous and do not request equivalent characteristics and knowledge at recruitment. We have also found certain differences in the recruitment process between the organisations despite the fact that they are all politically governed and have many organisational similarities. We do not claim any empirical generalisations about our results as we have studied only one municipality. Our conclusions establish how certain key factors relate to recruitment of mangers just in this municipality and in these organisations. The results, however, indicates the prominence of some key factors that might be of general importance.</p><p>One of the most important result that we found in this study was that the trade union representatives had more similar opinions with each other than those they had with their respective organisations. Furthermore it became obvious from the study that great significance was given to inter-personal relationships when recruiting a new middle manager. The most significant resemblance between the three organisations was that they requested a management style that inclined towards democratic values.</p>

「將者，智、信、仁、勇、嚴也」出自孫子兵法‧始計篇，究其根源乃來自對主管的深切期盼，尤其在面對瞬息萬變的治安狀況時，警察機關內什麼樣的主管領導風格能影響部屬工作投入，又何以讓其在工作中獲得滿意感，另工作投入與工作滿意度之間關係為何，在最高警政殿堂「內政部警政署（以下簡稱警政署）」中，是個值得探討的現象。 本研究透過文獻分析法及深度訪談法等方式，採分層、立意抽樣對警政署內部人員進行半結構式詢答，再依所獲致之資料歸納發現如下： 一、警政署主管領導風格係採「轉換型領導」、「交易型領導」為主。 二、警政署主管領導風格與部屬工作投入具有高度關聯性。 三、警政署主管領導風格與部屬工作滿意度具有高度關聯性。 四、警政署部屬工作滿意度對其工作投入會產生正面影響。 五、警政署主管領導風格會以工作滿意度作為中介變項，對部屬工作投入產生正面影響；意即主管會透過提升部屬工作滿意度，進而影響其工作投入程度。 六、部屬偏好之主管領導風格，為使其感覺工作滿意度多者，優於讓其高度工作投入者。 最後，按照上開研究發現提出建議如下： 一、針對主管領導方面，應塑造團隊氣氛、建立共同目標，適時給予部屬肯定與認同，能以身作則、勇於負責，分配工作上能勞逸平均、處事公平，又可以尊重部屬意見及給予適當的授權，讓組織成員能夠凝聚向心力，為達成任務全心全意的努力付出。 二、對於革新制度方面，允宜建立負有考核機制的獎、罰金制度，同時強化不適任人員的汰除機制、合理調配組織人力資源，改善公務機關分配不公、勞逸不均之窠臼。 / “Generals should be assessed by his wisdom, trustworthiness, benevolence, courage and discipline.” recorded in “The Art of War by Sun Tzu”, it represent the high expectation for Leader. Especially in the face of rapidly changing security situation, to know what leadership style can influence subordinates job investment, and why let it get satisfaction in their work, and the relationship between job investment and job satisfaction. Therefore, in the highest halls of policing, "National Police Agency (hereinafter referred to as the NPA)" the phenomenon is worth discussing. This study through literature analysis and depth interviews and other methods, mining stratified, purposive sampling of the NPA internal staff consultation A semi-structured, then follow the information gained from the discovery summarized as follows: 1. The Department of Mining NPA competent leadership style, "Transformational Leadership", "transactional leadership" based. 2. NPA competent leadership style and subordinate job involvement is highly relevant. 3. NPA competent leadership style and subordinate job satisfaction is highly relevant. 4. NPA subordinates job satisfaction will have a positive impact on their work input. 5. NPA leadership style will be in charge of job satisfaction as intervening variables, to put a positive impact on the work of subordinates; supervisor will by means subordinate to enhance job satisfaction, thereby affecting the level of work put into it. 6. Subordinates affection competent leadership style, makes it feel job satisfaction and more, than let it work put in by height. Finally, according to the findings open the following recommendations: 1. For the competent leadership, should create a team atmosphere, the establishment of a common goal, to give subordinates timely affirmation and recognition. To lead by example, the courage to be responsible for the distribution of work, maintain work and rest mean. Doing things fair, but also respect the views of subordinates and give proper authorization, so that members can unite the centripetal force, in an effort to achieve the task wholeheartedly pay. 2. For the innovation system, to establish evaluation mechanisms with award and amercement, while strengthening the eliminating mechanism of unadaptable people. A reasonable allocation of organization of human resources, to improve the allocation of job unfair and uneven work.

ABSTRACT The purpose of this c-level essay shall try to illustrate how a good leader is formed. We have investigated what influences leadership style, personal characteristics or individual competence have when recruiting a new manager. This study has been carried out with comparative applications because we wanted to study the similarities and differences between the Unemployment Office, the Social Insurance Office and the Social Welfare Administration. We have used a qualitative method in interviews both with employers as well as the from the trade union representative’s perspective. Part of our results indicates that the trade union representatives and the employers are not always unanimous and do not request equivalent characteristics and knowledge at recruitment. We have also found certain differences in the recruitment process between the organisations despite the fact that they are all politically governed and have many organisational similarities. We do not claim any empirical generalisations about our results as we have studied only one municipality. Our conclusions establish how certain key factors relate to recruitment of mangers just in this municipality and in these organisations. The results, however, indicates the prominence of some key factors that might be of general importance. One of the most important result that we found in this study was that the trade union representatives had more similar opinions with each other than those they had with their respective organisations. Furthermore it became obvious from the study that great significance was given to inter-personal relationships when recruiting a new middle manager. The most significant resemblance between the three organisations was that they requested a management style that inclined towards democratic values.

Women are being elevated into more leadership roles in society - roles that have long been primarly held by men. Women are also rising within male-dominated professions, and recent studies indicate that more women are being placed in key management positions. In order to gain credibility in leadership, women must find a management style that exudes authority, but also corresponds with the expectations of appropriate female behavior within masculine organizational contexts. In examining women in roles that are traditionally held by men, we conducted an interview-study to investigate and analyze the communication strategies of female managers in male-dominated companies. The study included analysis of communication strategies used by women as compared to their male colleagues. We note that research in this area has previously been done, but there has been a fairly limited focus examining only female communication strategies. Our study shows that the women use a variety of communication strategies, rather than a single strategy, and the main conclusion we can draw is that the women are proficient in changing communication strategies and methods depending on their audience. The study also shows an unexpected fact that goes against the published research on female communication in typically male dominated roles: Women in male-dominated professions choose to take on the communication style of men, using straight, simple and factual communication, rather than detailed, less direct communication styles generally associated with women.

Employees' knowledge is a critical resource for the organization, and if it is not shared, it is lost to other employees and the organization. However, knowledge sharing (KS) does not happen easily; KS is a personal choice that cannot be forced. This study employs Self-Determination Theory (SDT) as a theoretical framework to study employees' KS behavior and motivations. Data were collected from full-time working professionals (N=208) using an online survey. The effects of autonomy, motivation, trust, authentic leadership style (ALS), knowledge self-efficacy, and technology were studied using moderated and mediated regression analyses. The results reveal (a) knowledge is shared more when individuals have more autonomy; (b) benevolence-based and institution-based trust had a moderating effect on autonomy and KS behavior (when autonomy was low, if benevolence-based or institution-based trust was high more KS occurred); (c) competence-based trust did not have a similar moderating effect, but had a significant main effect predicting KS; and (d) a supervisor's ALS contributed in explaining the total variance of KS behavior and predicted KS after controlling for autonomy. All three types of trust mediated the relationship between ALS and KS. Moreover, knowledge self-efficacy is a strong predictor of KS, while users' perception of technology is a moderate predictor. Additionally, a factor analysis was conducted on 15 different types of KS technologies used by participants. Technologies were clustered into three groups based on their degree of interactivity. Only high-interactive technologies positively correlated with trust predicted KS. This study advances prior findings and contributes to KS research and practice. It was the first to examine relationships between ALS and KS, proved that SDT is a strong framework in predicting KS motivations, and showed only high-interactive technologies positively linked with trust predict KS. Organizations could use these findings to develop appropriate strategies and trainings to foster a KS environment.

電子科技業市場競爭激烈且瞬息萬變，尤電子科技業為台灣主力產業之一，如何選對的人並留住好的人以提升企業績效、降低培訓與訓練成本，為企業得以永續發展與生存的關鍵。因此，越來越多的企業重視員工的工作滿意度，並著手進行組織內部員工的工作滿意度調查。本研究將針對H集團某一土城廠區員工作個案研究探討，藉由研究個人屬性變項中性別、年齡、年資、婚姻狀況、教育程度對工作滿意度的差異性及環境屬性變項中直屬主管領導型態與工作特性對工作滿意度的相關性，希望調查結果及建議可以提供相關人力資源管理工作者卓參。 本研究採結構式問卷，針對H集團某一土城廠區員工發放300份問卷，回收有效問卷292份，回收率為97.33%，主要研究結果顯示如下: 一、不同年齡的H集團員工工作滿意度有顯著差異存在。 二、不同直屬主管領導型態的H集團員工與工作滿意度有顯著相關存在。 三、不同工作特性的H集團員工與工作滿意度有顯著相關存在。 關鍵詞:工作滿意度、直屬主管領導型態、工作特性 / Electronics industry market is highly competitive and rapidly changing, especially electronics industry is one of the main industries in Taiwan, therefore, how to choose right people and retain right people to improve business performance and reduce training costs are the important issues for companies to find sustainable and survival solutions. Moreover, more and more enterprises pay attention to employees' job satisfaction and do job satisfaction survey internally. In this study, focus on one of Tucheng factory staff of H Group case studies for discussion of personal property by research variables gender, age, seniority, marital status, educational level of job satisfaction and environmental attributes the differences in variables immediate supervisor leadership style and job characteristics on job satisfaction relevance, hope the findings and recommendations can provide references related to human resources field workers. The study adopted a structured questionnaire for one of Tucheng factory staff of H Group and sent 300 questionnaires out, and returned 292 valid questionnaires, the recovery rate was 97.33%, the main research results are shown below: 1. A different age of H Group employees’ job satisfaction has significant differences. 2. Under different leadership of supervisors of H Group employees’ job satisfaction has significantly correlation exists. 3. A different job characteristics of H Group employees’ job satisfaction has significantly correlation exists. Keywords: job satisfaction, supervisor leadership style, job characteristics