In today's society, it is of great interest to constantly streamline and improve yourorganization for the better. How to do this, however, is not obvious and there are usually anumber of solutions, ideas and recipes that claim to solve various problems. When we in Sweden in the 90's started to focus more and more on quality - with the quality movement that started in the western world called TQM (total quality management) - both regarding the produce of our goods and services as well as how we organize ourselves, we think it isinteresting to study how managers themselves experience these organizational changes. The study is based on Rövik's theories of administrative reforms. The analysis of the empirics was conducted through the two perspectives that are presented by Rövik; the symbolic perspective and the tool perspective. TQM is represented in this study by Self-Control, Quality Certification and Click and Collect. The purpose of this study is to examine how store managers in the food industry themselves view TQM reforms that they have been involved in and if any of these recipes are loosely linked. The study uses a qualitative research strategy by interviewing a total of three respondents from both Coop and Ica. The respondents' reasoning could most easily be understood from a symbolic perspective, and the results also showed a difference in freedom of action and loosely linked recipes. Coop tends to loosely link these recipes to a greater extent compared to Ica. Nevertheless, both Self-Control as well as the Quality Certification can be best understood with a symbolic perspective as they, quite forcefully, offer meaning and legitimacy to organisations, rather than a voluntary solution to a, already defined, quality related issue within the organisations.

Detta examensarbete har gjorts direkt mot båda författarnas inriktning inommaskiningenjörsprogrammet. Inriktningen är produktionsutveckling ochexamensarbetet har inneburit utveckling av ett paketeringssystem från grundenbaserat på ett enklare befintligt system. Det nuvarande systemet som finns påKvibilles mejeri har föråldrad utrustning och dålig kapacitet, vilket mejeriet villeförbättra. Projektet har gett författarna möjlighet att testa och utvidga sina kunskaperinom sitt utbildningsområde. Det som utförts i projektet har inneburit mycket informationssökande, teorin bakominnefattar bl.a. produktionssystem, arbetsplatsergonomi, modeller förproduktionsutveckling, direktiv, regler och utvärderingsmetoder samt givetvis dataom de maskiner och den utrustning som varit intressant för projektet. Det harförutom informationssökning inneburit kontakt med en rad olika maskinleverantörerför att få information och priser. Metodiken som används bestämdes under projektets förstudie, metoden är utveckladav Bellgran & Säfsten (2005) och är en ren produktionsutvecklingsmetod. Metodenhar följts till de delar som varit intressanta och vissa delar såsom driftsättning harförbisetts då resultatet av projektet inte realiserats. Metoden innebar bl.a. en studie avnuvarande och liknande produktionssystem samt intervjuer med dess operatörer. Projektets gång ledde till ett antal koncept för en helt ny paketeringslinje som inte harmånga likheter med den nuvarande linjen och dess arbetssätt. Författarna är mycketnöjda med det resulterande slutgiltiga konceptet och de fördelar konceptet innebärsom är av både teknisk och ekonomisk karaktär. Huvudresultaten inkluderar 50%ökad kapacitet och minskade manuella tunga moment som lett till minskat behov avoperatörer. / This thesis is in line with the two author’s orientation within the mechanicalengineering program. The orientation is production development and the project hasbeen to develop a new packaging line based on a simple existing one. The existingsystem is located in a dairy plant and have old equipment and low capacity which theplant want to improve. The project has given the authors opportunity to use andwiden their knowledge within their area of education.The project includes a lot of research, the theory behind the project is amongst otherthings; production systems, evaluation systems, work ergonomics, models forproduction development, directives, rules and data for the machines and equipmentneeded for the project. Contact has been made with several machine suppliers to findinformation and to get prices. The method used was decided during the projects background study, the method isdeveloped by Bellgran & Säften (2005) and is a method designed purely forproduction development. Only applicable parts of the method has been used whichmeans that some parts where left out such as the part for deployment since theproject won’t be realized as of now. The method included a study of the currentsystem and similar production systems as well as interviews with the staff. This project has led to a number of concepts for a new production system that worksvery different compared to the old system. The authors are very pleased with theresulting new final concept and the improvements it lead to which is technical andeconomical. The main results is 50% improved capacity and reduced heavy manualtasks which has resulted in less need of line operators.