Scholarly work on international mediation suggests that how third parties mediate influences the resolution of armed conflicts. However, our understanding of what explains mediator style is limited. This dissertation addresses this gap by offering the first systematic study on explanations for mediator styles at the level of the individual. It explores the research question: what explains mediator styles of individuals mediating for peacemaking organizations in armed conflicts? Mediator style is studied as themes in goals and behaviors along two dimensions: directiveness and orientation. Directiveness covers a mediator's use of leverage and varies from non-directive to directive, while orientation covers a mediator's prioritized type of outcome and varies from relationship-oriented to settlement-oriented. The dissertation develops a theoretical framework on the effects of conflict context and mediator characteristics on mediator style. It formulates a set of theoretical expectations concerning how context in the form of conflict intensity, and characteristics such as the mediator's background profile and personality, influence mediator style. The framework is evaluated and developed based on the findings of a mixed-method design combining a survey experiment and 46 semi-structured in-depth interviews with a broad variety of IGO and NGO mediators. The results on context suggest that high-intensity conflicts make mediators on average more directive than low-intensity conflicts as a result of heightened humanitarian concerns. Furthermore, on characteristics, high-profile mediators are shown to be overall more settlement-oriented than low-profile mediators as a result of their views on conflict causes and mediator accountabilities. These findings are complemented with evidence for contingent relationships between conflict intensity, mediator personality and directiveness as well as conflict intensity, mediator profile and orientation. The study thus contributes with a refined understanding of the mediator styles of international mediators that both facilitates its further scholarly exploration and provides input to the practice of peacemaking.

The theme of this thesis is fundraising for non-profit organizations, i.e. aquiring of financial and non-financial sources for them, mainly with focus on methods and problems of individual fundraising. Application of these methods is shown in a case study of a beneficial event.

Cette thèse est consacrée à la question du don dans le milieu humanitaire, sous l'angle des donateurs particuliers rarement questionnés à ce sujet. Les ONG ont de plus en plus de visibilité et utilisent, entre autre, les émotions pour inciter aux dons. Cependant puisque le sujet du don est étudié (comme par l'anthropologue Marcel Mauss, principalement), il convient de s'appuyer sur les analyses correspondant à cette thématique, tout en s'intéressant à une ONG française de Solidarité Internationale (Aide et Action) dont le principal domaine d'intervention est l'éducation et qui a mis en place le parrainage. L'organisation intervient dans différents pays pour venir en aide à des personnes vulnérables, notamment des enfants, ce via différentes actions basées sur le développement à long terme. Dans ce travail, il s'agit surtout de comprendre pourquoi les donateurs particuliers de cette ONG, à la fois les donateurs hebdomadaires ou trimestriels et ceux dénommés «parrains», donnent de l'argent. Le terrain s'est effectué par le biais de deux questionnaires, un pour chaque type de donateur, où furent posées des questions concernant, particulièrement, la manière dont l'ONG communique auprès des donateurs, les incitant par-là à poursuivre leur investissement. Par la suite, des entretiens ont permis de renforcer les données apportées par les questionnaires. / This thesis is devoted to the issue of donation in the humanitarian sector, from the perspective of individual donors who are rarely questioned about this subject. NGOs are increasingly present in the public eye and use, among other strategies, emotions to incite people to donate. However, since the theme of the gift has been studied (for example, by the anthropologist Marcel Mauss, mainly), we should be based on the analysis related to this theme and also focus on a French NGO ("Aide et Action") whose main sphere of action relates to education and has established the sponsorship. The organization operates in different countries in order to help vulnerable people, including children, through various actions based on long-term development. In this work, it is mainly to understand why do individual donors of this NGO, both weekly and quarterly and those referred to as "sponsors", give money. The fieldwork has been carried out through two questionnaires, one for each type of donors, in which questions were asked, in particular, about how the NGO communicates with donors, prompting thereby to continue their investment. Subsequently, interviews have strengthened data provided by the questionnaires.

No abstract present on CD

Na década de 1990 as organizações não-governamentais (ONGs) começaram a atuar de forma diferente em relação à sua gênese: passaram a trabalhar em parceria com o Estado na execução de políticas públicas. Investigo neste trabalho as bases das transformações da atuação das ONGs e as relações que hoje as organizações não-governamentais que trabalham com meninos(as) de rua no centro de São Paulo estabelecem na parceria com o governo, focalizando a participação nas políticas públicas e a autonomia das organizações diante da administração municipal. Com o objetivo de entender de forma mais clara o trabalho das instituições e a formulação de políticas públicas, apresento um histórico do atendimento às crianças e aos adolescentes em situação de risco no Brasil e descrevo, ainda que de forma sumária, as principais questões relacionadas com os meninos(as) que vivem nas ruas. Para a obtenção dos dados empíricos, utilizei as técnicas do questionário, da entrevista e da observação direta. / During the 1990 decade, the non governmental organizations (NGOs) started working differently from their original proposals: they started working in partnerships with the Government in the execution of public policies. In this essay, I investigate the basis of the transformation in the work of the NGOs, the relation between the NGOs that work with street kids in the centre of Sao Paulo and the Government, focusing the participation in the public policies and the autonomy of these organizations. For a better understanding of the work of these institutions and the establishment of public policies destined to street kids, I present a report of the attendance given to the children and adolescents who live in risk situation in Brazil and describe, in a summary way, the main aspects related to the children who live on the streets. To obtain the empiric data, I made use of questionnaire technics, interviews and direct observation.

A prática de voluntariado, embora antiga, tem ganhado espaço de uma forma muito distinta das ações de caridade informais e de matizes religiosas que predominavam há até algumas décadas. Imerso em um complexo processo de institucionalização, o voluntariado ganhou novos valores a partir dos anos 90, relacionados à mudança social e à participação política, ao mesmo tempo em que se distanciou cada vez mais da idéia da caridade e do assistencialismo. Neste trabalho, buscamos entender em que medida o engajamento de indivíduos neste novo modelo de voluntariado, sendo ele uma ação coletiva e focada em mudança social, pode contribuir para uma cultura política mais participativa, a partir da formação da consciência política dos voluntários. Escolhemos como estudo de caso a ONG Teto, presente no Brasil, na América Latina e no Caribe, que atualmente representa bem este novo voluntariado como fenômeno social. Com o foco na questão habitacional e com o objetivo de superar a extrema pobreza, a ONG Teto atrai milhares de jovens universitários como voluntários. Assumimos como referencial as reflexões teóricas dos autores da psicologia política e especialmente o modelo Analítico da Consciência Política de Salvador A. M. Sandoval. Assim, buscamos entender, a partir de entrevistas, as dimensões sociais e psicológicas que constituem a consciência política dos voluntários nessa organização, a disposição deles em agirem de acordo com essa consciência e a relação desta com as atividades sociais que eles exercem na ONG. Como resultados, identificamos que ainda há um forte caráter de caridade e assistencialismo na atividade da ONG, mas com grande potencial de formação política dos jovens voluntários, especialmente a partir das vivências nos assentamentos precários. Por outro lado, identificamos pontos que desfavorecem a constituição de uma consciência política mais crítica e que, portanto, fazem com que aquele potencial não seja explorado de forma eficiente. Esses obstáculos relacionam-se principalmente à falta de posicionamento político da ONG, à falta de orientação política aos voluntários, à ausência de questionamentos mais profundos sobre as questões que buscam combater e também ao desencontro entre o discurso de erradicação da pobreza e as ações propostas / Volunteering is an old practice that nowadays unfolds in very distinct ways from the informal charity and mostly religious forms which used to prevail until some decades ago. As a contemporary society product, volunteering is now immersed in a complex institutionalization process. It has been redefined and gathered new values, related to social change and political participation while gets increasingly distant from charity speech and assistentialism. In this study, we seek to understand how taking part in this new formal volunteering, as a colective action, can contribute to a more participative political culture, from volunteers\' political awareness. NGO Teto is our case study. It is based in Latin America and the Caribbean and best represents the new volunteering as a social phenomenon. Aiming at habitation issues and at overcoming poverty, the NGO has attracted millions of university students. We take as reference the theoretical thoughts of political psychology authors, especially Salvador A. M. Sandoval\'s Analytical Model of Political Consciousness. This way, we have tried to comprehend the social and psycological dimensions that form the volunteers\' political consciousness, their willingness to act in accordance to it and its bonds to the social activities they develop at the NGO. In the analysis, we have found a model of volunteering that is still very close to charity, but with great potential of critical formation, especially as a result of volunteers\' experiences in poor communities. On the other hand, we have found out issues that are obstacles to a more critical political sonsciousness, which consequently turns this potential inexplored efficiently. The obstacles are mostly related to the NGO\'s lack of guidance and political positioning, the absence of deeper questioning about the problems the NGO and volunteers work to solve, as well as the clash between the discourse of poverty eradication and the proposed actions

The international aid sector is a multi-billion dollar industry that has continued to grow in size, influence and complexity since the 1970s. The stakeholders are globalised and diverse, from elite UN politicians in New York and Geneva to malnourished infants in Somalia. This study attempts to focus on the professional development of one category of player in this multifaceted sector, that is the expatriate field leader employed international non-government organisations (INGO) and responsible for the implementation of projects in a cross-cultural environment. The study found that relationships, results, and grit were three foundational traits of exemplary expatriate filed leaders in the international aid sector. This collective case study takes a grounded theory approach to explore the professional journeys of 12 exemplary expatriate field practitioners in the international aid sector who work in Central Asia, Middle East, and North Africa with ten different INGOs and have an average of 12.5 years of field experience. The participants were nominated for the study by their supervisors or peers as being exemplary field leaders. The study purposes to gain insight into the professional journey of exemplary field leaders by examining their work-life experience from age 18 until present. Biographic narrative interviews were conducted and supplemented with professional development timelines to create the initial data set. The study provides insight into the processes of professional identity formation of expatriate aid workers and identifies seven events that shape their professional self-identity. These experiences consist of a variety of reflected appraisals and intrinsic rewards that validated or changed how the research participants saw themselves. Participants credited good relationships and seeing the results of their work as what keeps them going in spite of difficulties. On the other hand, the most difficult work experiences of the aid workers were not carjacking, riots, dust, heat, bugs, strange food, or low funding but relational conflicts and the grief associated with relational disappointments. Interpersonal relationships were core to both the best experiences and the most difficult experiences of the research participants. Gritty appears to be a better construct to describe exemplary field leaders than resilient. Grit is a trait defined as perseverance and passion for long-term goals. The research participants demonstrated grit in many situations, not least of which was in their commitment to learn the local language in-situ of crisis-affected people. The research participants believed that learning local languages was a key to establish and maintain meaningful relationships and cooperation with local people. The study also includes a discussion of an apparent incongruity in the international aid sector. On one hand the sector promotes the necessity of humanitarian professionals to establish and maintain collaborative relationships with crisis-affected people, but survey evidence suggests most workers in the humanitarian sector put a low priority on learning the languages of crisis-affected people while others do not have sufficient opportunity to learn the local languages because of the well-entrenched tradition of short-term employment contracts of 1-12 months and the practice of churning (rotating experienced staff from project to project). It appears that the current system of doing business in the humanitarian sector may actually obstruct professional competence and contribute to failed outcomes.

Made available in DSpace on 2016-04-25T16:44:32Z (GMT). No. of bitstreams: 1 Maria Teresa Stefani.pdf: 2382425 bytes, checksum: e5b2e8a1daf2694a80b3b5031c8c67c9 (MD5) Previous issue date: 2013-05-08 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / Partnerships are instruments used by government entities and non-governmental organizations to expand the supply of services of public interest in the areas of health, education and social work, among others. In addition to those agreements, nonprofit-organizations develop other partnerships with different sectors of society, individuals and institutions that support improving the social reality of poor communities. Thus, this paper aims to discuss the partnerships that a nongovernmental organization establishes with governmental entities, where financial transfers are involved, with other governmental and private entities, where exchange of services or financial transfers is sporadic and limited to specific projects. The set of partnerships ultimately generates a network of relationships that changes with time. Therefore, the author developed a quantitative and qualitative case study of ARCO Associação Beneficente, a nongovernmental organization, whose service is intended for children and adolescents in the areas of education and social assistance. Three major perspectives of ARCO are evaluated: (i) its financial strength over the past 10 years, the partnership with the city government through agreements and projects sponsored by the Municipal Fund for Children and Adolescents, (ii) its relationship with the surrounding community where it is based, one of the poorest areas of the city of São Paulo, and (iii) the network of partnerships formed by ARCO along its 22 years of activity in the neighborhood. It was identified a jump in quality and quantity in services offered to the public attended, which has been held without interruption, although it generated to the entity a high level of financial dependence on resources provided by the City of São Paulo. Regarding the community, there is a high degree of social exclusion and most of the residents live in squalid conditions, with little prospects of a promising change in their current situation. There also is a great interaction with ARCO, who became a channel to their claims for seeking human rights and improve their conditions. It was also found that the established network is flexible and dynamic. Although not yet fully consolidated, it yet brings positive results in the supply of services for the community, which ultimately go beyond partnerships with governments. Finally, it was also found that the relationship with government officials is not as mutual as it could be, and that communication s noise hinders trust creation / Parcerias são instrumentos utilizados por entidades governamentais e não governamentais para ampliar a oferta de serviços de interesse público, nas áreas de saúde, educação e assistência social, dentre outras. Além dos convênios, entidades sem fins lucrativos realizam outras parcerias, com os diversos setores da sociedade, pessoas e instituições, que apoiam o trabalho de melhorar a realidade social de comunidades carentes. Desse modo, o presente trabalho propõe discutir as parcerias que uma organização não governamental estabelece, tanto com governos, onde há repasse financeiro, quanto com outras entidades governamentais e privadas, onde há uma troca de serviços ou o repasse financeiro é esporádico e limitado a projetos específicos. O conjunto das parcerias acaba por gerar uma rede de relacionamentos que se modifica com o tempo. Para tanto, promoveu-se um estudo de caso de natureza qualitativa e quantitativa junto à organização social ARCO Associação Beneficente, cujo atendimento destina-se a crianças e adolescentes nas áreas de educação e assistência social. Foram avaliadas três grandes perspectivas da ARCO: (i) sua saúde financeira nos últimos 10 anos, a parceria com o governo municipal, tanto em convênios quanto em projetos do Fundo Municipal da Criança e Adolescente; (ii) sua relação com a comunidade do entorno onde atua, uma das regiões mais carentes da cidade de São Paulo; e (iii) a rede de parcerias formada pela ARCO ao longo de seus 22 anos de atuação no bairro. Desta forma, identificou-se, por um lado, o salto de qualidade e quantidade no serviço oferecido ao público assistido, que tem se realizado sem interrupções, por outro, gerou um alto grau de dependência financeira da entidade em relação à Prefeitura de São Paulo. No aspecto da comunidade verificou-se um alto grau de exclusão social, onde a maioria dos moradores vive em condições precárias, com perspectivas pouco promissoras de uma mudança de sua situação atual, mas também uma grande interação com a ARCO, que se tornou interlocutora de suas reivindicações em busca dos direitos. Identificou-se ainda que a rede que se estabeleceu é um processo flexível e dinâmico, embora ainda não totalmente consolidada, mas que traz resultados bastante positivos na oferta dos serviços à comunidade, que acabam por ir além das parcerias com os governos. Por último, verificou-se também que a relação com os técnicos do governo não é tão recíproca quanto poderia ser, tem ruídos na comunicação dificultando a criação de laços de confiança

Magister Artium (Development Studies) - MA(DVS) / In South Africa, since 2000, an increase of awareness in community involvement has become apparent, owing to the response from people to the need to be more engaged in decisions pertaining to their community. This positive move echoes an increasing acknowledgement by those in authority that community participation is essential to the main demands of renewing democracy, expanding service provision and constructing robust communities. The development of innovative patterns of participation development means that local communities should be empowered to participate in decision making, whilst government establishments need to have the determination and ability to respond to various community needs. The Human Immunodeficiency Virus/Acquired Immune Deficiency Syndrome (HIV/AIDS) pandemic has placed an enormous responsibility on public health services, such as South African hospitals, which are already functioning with limited resources. This has shifted the load of nursing to family members and communities as public health services are often stretched beyond their limits. Several community or home-based care programmes and facilities have materialised in reply to this necessity. In the context of participation of communities, the duty of community involvement in health plays a vital role in the future of public health in South Africa. Accordingly, this research was conducted to explore the nature and extent of community participation within the HIV/AIDS context in the Dunoon suburb in the Western Cape. An empirical research design, which consisted of qualitative methods, was used in this exploratory study to investigate the nature and extent of home-based care as an alternative strategy to institutional care. The research population was comprised of community members at the Dunoon informal settlement, the home-based workers employed at Heavenly Promise NGO, as well as staff and management of the Caltex/Chevron Refinery, members of Project Management 4 Africa (PM4A) and representatives of the Department of Social Development (DSD), which together constitute the partnership that is dedicated to combating the spread of HIV/AIDS in Dunoon. In general, the research findings demonstrate that home-based caregivers displayed strong levels of participation right from the outset of the project. The findings also established that participation among the community members was a combination of passive, weak and non-participatory, whereas home-based carers displayed a level of active participation. Furthermore, home-based care staff played a key role in decision making, while carers essentially undertook the work in the community. Hence, home-based care and communities participating in health matters are considered to be substantial as home care focuses primarily on palliative care of the patient at home, with the support of the family and the immediate community. Consequently, it is hoped that this research will prove significant and will enhance the existing knowledge of the potential benefits of home-based care as an alternative strategy to institutional care.

During the past decade, there has been a growing disgust in Thailand with opposition to eating dogs in Asia and activists have unitedly with organizations encouraged the Thai government to adopt stricter animal rights laws in order to prevent the illegal dog meat trade. One of these organizations is the Thai animal welfare organization Soi Dog Foundation (SDF), that has also contributed with a controlled dog population on the Thai island Phuket and officially made it the first rabies free province in Thailand. Since SDF is solely volunteer and donations based it becomes relevant to examine the reasons behind their success as a non-governmental and nonprofit organization in a third world country. The thesis’s speculations regarding SDF’s historical development aims to help SDF and other NGOs in Asia that share the same goals streamline their marketing. This paper is a bachelor’s thesis including a minor field study in Thailand. It is a qualitative study with empirical observation and participation that analyzes SDF’s social marketing strategies. The study also includes a multimodal analysis of the focus organization’s materials fighting the illegal dog-meat trade and smuggling. The chosen materials are published during the beginning and end of the recent decade and are examined in order to determine which semiotic and multimodal tools they have used throughout this time period to spread awareness of the phenomenon. It is also examined whether SDF composes their texts and structures their materials differently depending on the target group. The research questions are answered with the help of semiotics and analytical tools from the systematic-functional grammar method. It will be briefly analyzed whether SDF attempts to build emotional appeals into their materials with the help of a model called ‘emotional branding’. The thesis’s approach to the analysis of SDF’s communication planning is based on the contingency approach, which implies that it takes variating methods in order to achieve a goal. The Four C’s model will be used in this study when discussing strategies NGOs can use to cooperate or create the desired relationship with their nation’s government. The agenda setting theory is implemented in order to examine SDF’s social marketing strategies. The results of this thesis show that SDF has adapted their materials to the ideal layout structures in modern time throughout the decade and frequently adapts them to their culturally variating target groups. The analysis also displays that the organization uses multiple strategies consisting of multiple minor steps in order to reach a certain goal. Results imply that SDF and other NGOs should focus on social media and their relation to the public, in order to eventually affect the majority public opinion and influence the government laws regarding animal rights.