El presente trabajo de investigación, ha permitido identificar los factores que originan la alta rotación del personal de ventas de las tiendas de la empresa Piero, y proponer un portafolio de medidas que tendría que adoptar dicha empresa para reducir la alta rotación de su personal de ventas. La empresa Piero, produce y comercializa prendas de vestir a través de su propia cadena de tiendas ubicadas en la ciudad de Lima y otras provincias del interior del país, siendo una de las empresas más representativas del sector retail. Por ello, considero que la metodología y los resultados de la presente investigación pueden servir de referencia para que otras empresas del rubro traten de establecer los factores de rotación de su personal o adopten las medidas que se proponen para reducir dicha rotación. La presente investigación se basa en un tipo de estudio descriptivo, toda vez que trata de analizar los factores que motivan las renuncias voluntarias del personal de ventas de la empresa PIERO. También, corresponde al tipo de investigación aplicada, en la medida que los resultados del presente trabajo servirán para proponer un conjunto de políticas orientadas a reducir la alta tasa de rotación. / Trabajo de investigación

Typescript (photocopy). / Digitized by Kansas Correctional Industries

Call number: LD2668 .T4 1964 R31 / Master of Science

Call number: LD2668 .T4 1979 F65 / Master of Science

LD2668 .T4 1962 R64

I tidigare forskning finns studier gjorda om autism och även om kommunikation. Det finns även forskning som visar sambandet mellan dessa, däremot är perspektivet om socialt arbete något bristfällig. Det har legat till stor grund för denna studie och har därav i syfte att undersöka hur kommunikation med personer med diagnosen autism upplevs av personal på gruppboenden. Det är en kvalitativ studie där empirin samlats in genom intervjuer med personal på ett gruppboende som arbetar med personer med autism. Kommunikation i samband med autism har ett flertal påverkande faktorer som både kan hjälpa och stjälpa kommunikationen. Resultatet av denna studie visar att förtroende och förebyggande arbete är viktigt för att arbeta mot bättre kommunikation och undvika missförstånd. När utvecklingsnivån hos en person med autism är låg är det viktigt att se till alla olika faktorer som kan ligga till grund för exempelvis problemskapande beteende. För att kommunikationen mellan personal och brukare skall bli så ömsesidigt förstådd som möjligt behövs det förebyggande arbete. Att sänka samhällets krav på kommunikation samt att veta vad som påverkar en persons beteende underlättar kommunikationen och gör bandet mellan personal och brukare starkare. / In previous research studies have been done about autism and also about communication. There is also research that shows the relationship between the two, however, is the perspective of social work in connection to autism and communication somewhat inadequate. It has been a great basis for this study and has thereof the purpose to examine how communication with individuals with autism experienced by staff in group homes. It is a qualitative study of empirical data collected through interviews with staff at a group home working with people with autism. Communication in connection with autism have a number of influencing factors which can both help and hinder communication. The results of this study show that trust and preventive work is important to work towards better communication and avoid misunderstandings. When the level of development of a person with autism is low it is important to make sure all the different factors that can be the basis for example problem-creating behavior. For communication between staff and patients to be as mutually understood as possible we need to work preventatively. To reduce society's demands on communication and to know what affects a person's behavior facilitates communication and makes the bond between caregivers and patients stronger.

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Although the non-profit sector is now the third largest sector of the global economy, relatively little is known about the psychological processes that underlie decisions to donate to charity. Across five experiments, the present research explores two factors that are thought to underlie giving: social norms and personal values. Study 1 elicits personal values and manipulates descriptive social norm information and finds that both of these factors influence giving behavior. Study 2 replicates these findings with injunctive norms in place of descriptive norms. Study 3 manipulates both descriptive and injunctive social norms within a single study and finds that while both have an influence on giving, they do not interact in any meaningful way with each other. Study 4 manipulates descriptive and injunctive norm information in the context of a realistic online donation decision and finds that both injunctive norms influence rates of giving, but that descriptive norm information alone influences willingness to give. Study 5 experimentally manipulates the costs and benefits associated with viewing social information and finds that while participants are willing to view social information when there are no associated costs, willingness to view information decreases dramatically under even very small costs. We conclude in Chapter 6 by discussing the implications of these findings and potential directions for future research.