Requirement engineering (RE) is an important phase in any project. Both functional and non-functional requirements are required to be elicited. Quality requirements (QRs) are usually catered at the end of software development process. Along with functional requirements, non-functional (QRs) also need to be handled and implemented through a structural way. It is observed that most organizations do not have proper management for quality requirements in their project life cycles. Especially if we consider the case of market driven requirement engineering (MDRE), it is a dire need to handle those QRs along with the functional requirement using a structural way. In this study we investigate Requirements Abstraction Model (RAM), which is basically designed for MDRE and is the case of continuous RE. The purpose was to analyze RAM specifications, which could be able to provide an effective way of manage QRs. RAM also deals with the specification of QRs, so it was required to investigate that how effective RAM can handle the creation of QRs.

In many smaller companies, requirements management is a daunting challenge. Smaller groups mean fewer resources, and many organizations focus their efforts on design, development and testing not on managing requirements. Some small organizations may perceive requirements management as an activity only for large organizations that have complex products and large staffs to support the effort. Poor and uncontrolled requirement engineering processes yield low quality, highly expensive software products. Obviously, customers are highly dissatisfied with such systems. One of the most critical requirement engineering processes that grossly contribute to this misnomer is lack of “effective requirements management” Information Technology Associates (ITA) has had many challenges resulting from some poor and uncontrolled requirements engineering processes. Lack of effective requirements traceability has also had its share in plaguing ITA in software development activities. ITA started small and so it handled its requirements documentation manually as it only dealt with few customer requirements. Time has seen the company expand, and manual handling of customer requirement became difficult. This master thesis therefore aims to investigate: ♦ The state-of-practice, regarding requirements engineering and requirements management within a medium-sized software development company. ♦ How to successfully implement effective requirement management process within the ITA Company. ♦ How to successfully migrate ITA Company into this RE process while ensuring minimum hassles.

The stakeholders for requirements elicitation need to be identified at an early stage and their knowledge is the basis for what is to become a requirements specification. Just because a stakeholder holds a lot of expertise and knowledge it does not mean that the stakeholder can communicate the knowledge in a clear way. Validation of knowledge means that knowledge is valued and recognized in a structured way. People and organizations can evolve by exchanging knowledge, experience and skills.   The purpose of this study is to increase the understanding of knowledge management between requirement elicitation and external stakeholders. The following report is written based on requirements elicitation and stakeholders, knowledge, and validation of knowledge. This study has been carried out at one company as a case study to examine the context of the requirement elicitation, Nonakas knowledge model and validation of knowledge. The theories that support this study are about explicit and implicit knowledge, Nonakas knowledge model and validation of knowledge.   What emerged from this study is that communication and understanding are perceived to be key elements in the case study. The company that participated in this case also has a willingness to develop the internal knowledge and reduce the problems of knowledge. It has also emerged that the respondents perceive that there is a correlation between skills, qualifications and Nonaka's knowledge model. / Vid en kravinsamling ska intressenter identifieras i ett tidigt skede, det är deras kunskap ligger till grund för vad som sedan blir till en kravspecifikation för att utveckla en produkt. Bara för att en intressent innehar mycket kompetens och kunskap behöver det inte innebära att intressenten kan förmedla det på ett tydligt sätt. Validering av kunskap innebär att kunskap blir värderad och erkänd på ett strukturerat sätt. Människor och organisationer kan utvecklas genom att utbyta kunskap, erfarenheter och kompetens.   Syftet med studien är att öka förståelsen för kunskapshantering mellan kravinsamlare och externa intressenter. Följande rapport är skriven med utgångspunkt i kravinsamling, intressenter, kunskap och validering av kunskap. En kvalitativ studie har genomförts på ett fallföretag för att undersöka samband med mellan kravinsamling, Nonakas kunskapsmodell och validering av kunskap. Teorierna som stödjer denna undersökning handlar om explicit och implicit kunskap, Nonakas kunskapsmodell och validering av kunskap.   Vad som framkommit av denna studie är att kommunikation och förståelse upplevs vara centrala delar i fallföretagets arbete. Företaget har även en vilja om att utveckla den interna kunskapen och reducera kunskapsproblem. Det har även framkommit att respondenterna uppfattar att det finns samband mellan kompetens, kvalifikation och Nonaka’s kunskapsmodell.

In this thesis we will deal with the term of operational risk, as it is presented in the directives Basel 2 that are mandatory for financial institutions in the European Union. The main problem is operational risk modeling, therefore, how to measure and manage it. In the first part we will look at the possibility of calculating the capital requirements for operational risk under Basel 2, mainly the calculation with the internal model. We will describe the specific procedures for the development of the internal model and we will focus on Loss Distribution Approach. The internal model will be based on modeling of loss in each risk cell separately. In the second part we will show, how to include modeling of dependence structure between risk cells to the internal model with using copulas. Finally, we will show the illustrative example, where we will see, whether the modeling of dependence leads to a reduction of the total capital requirement. Powered by TCPDF (www.tcpdf.org)

Abstract The era of mobile communications and mobile services has begun. The ongoing mobile revolution has dramatically and fundamentally changed our daily lifestyles, and it will continue to do so in a foreseeable future. For the next generation, mobile service end users have more demands for such services. This thesis examines the challenging user perspectives in designing and developing high value added mobile services. The aim of this research is to develop reference models and elicit user requirements for 3G and beyond mobile services in order to improve the quality of mobile services. This thesis first examines the existing architectures and models for high value added mobile services, followed by the contributions of the thesis. In this thesis, a Cyberworld model, which is a contribution to the WWRF reference modeling initiative and a specification of the WSI reference model, was developed and it serves as a basis for 3G and beyond mobile services design and development. A series of definitions of the Cyberworld model and a roadmap of the enabling technologies were also built up. The emphasis of this part is on how to describe and model user participation in mobile services. For this purpose, a model of the communication element to represent the components of the wireless world was created. Both static and dynamic reference modeling steps were established to better describe and understand user participation in mobile services. The validation was achieved through the CyPhone navigation mobile service. In order to enhance mobile service mobility, personalisation, and security, an ontology based model was developed to extend the Cyberworld model functionalities. The innovative ontology based mobile system will greatly increase service mobility, personalisation and security, thus improving the quality of mobile services. The ontology based model was illustrated and validated using a healthcare mobile service. A Quality Function Deployment (QFD) approach was adopted in this research in order to elicit, weigh and prioritise actual user requirements and link them to technical design requirements of mobile services. Traditionally QFD is employed in manufacturing industry. This approach is now extended to the mobile service industry for the first time. In this thesis, a detailed step by step QFD approach was proposed for designing high value added mobile services. As a result, the developed mobile services will better meet users' wants and needs which also means that the quality of mobile services will be significantly improved. The QFD approach was validated through a mobile e-learning service and another dedicated healthcare service for senior citizens. Through development of reference models and examination of user requirements for 3G and beyond mobile services from user perspectives, this thesis contributes to the design and development of high value added mobile services.

[pt] Esta pesquisa versa sobre as recentes mudanças no mundo do trabalho e a inserção do assistente social no mercado de trabalho em Manaus/AM. Em particular, centra-se na inserção dos assistentes sociais egressos do Centro Universitário do Norte – Uninorte Laureate, em um mercado de trabalho impactado por mudanças advindas do processo de acumulação do capital e sua reestruturação produtiva, cujas consequências atingem as diversas categorias de trabalhadores. No Brasil, especificamente em Manaus/AM, o mercado de trabalho não ficou imune a tais consequências e os diversos trabalhadores, entre eles os assistentes sociais, sofrem com a precarização do trabalho. Assim, este estudo sugere uma reflexão sobre as mudanças no mundo do trabalho e seus impactos para o mercado de trabalho, particularmente para o mercado de trabalho do assistente social, em um contexto de ampliação do número de Instituições de Ensino Superior que propiciam a formação destes profissionais de forma crescente e em um momento de restrição de espaço e oportunidade de inserção profissional. Para viabilizar tal análise, foi realizado um estudo com os egressos do curso de Serviço Social do ano de 2008, do Uninorte – Laureate, que oferece desde 1998 o curso de Serviço Social. Gradativamente a demanda pelo curso foi crescendo e tornou-se, hoje, uma Instituição de Ensino Superior de referência na cidade de Manaus, lançando no mercado de trabalho um grande quantitativo de assistentes sociais. O estudo abordou essas questões, bem como buscou discutir, com base nos resultados obtidos na pesquisa de campo, alguns pontos como a percepção dos egressos no contexto da precariedade do mercado de trabalho e a contribuição do processo de formação para inserção do profissional no mercado de trabalho local. / [en] This research is about the recent transformations in the world of the work and the insertion of the social worker in the job market of Manaus (State of Amazonas, Brazil). In particular, it studies the insertion of the social workers that were graduated at the Centro Universitário do Norte (Uninorte Laureate) in a job market changed by the process of accumulation of capital and productive restructuring. In Brazil, especially in the city of Manaus, the recent transformations in the job market affected different kinds of workers, including the social worker that also suffers with the precarization of working conditions. In this sense, this study points out a reflection about the changes in the world of the work and its impacts to the job market of the social worker in a context were there is a growing number of universities that provide higher education in social service and on the other hand there is a restriction of public spaces and of insertion possibilities in the job market. To such end, data were gathered with the social workers that were graduated at Uninorte Laureate on 2008. The Uninorte Laureate offers higher education in social service since 2008 and today is recognized as one of the most important universities in the city of Manaus. Utilizing the results of the field research this study also aimed to promote a discussion about the perceptions of these social workers about their professional formation process and their insertion in the local job market.

[pt] O presente estudo propôs-se a analisar o perfil socioeconômico das mulheres trabalhadoras informais da cidade de Manaus, na faixa etária compreendida entre 18 a 40 anos, que comercializam alimentos variados, no entorno do Centro Universitário do Norte. Para tanto, faz um estudo sobre a inserção da mulher no mercado de trabalho e as implicações que as transformações das relações do mercado de trabalho ocasionaram na vida da mulher trabalhadora. Aponta o trabalho informal tanto como uma alternativa para a sobrevivência dos trabalhadores que estão fora do mercado de trabalho formal, quanto uma opção para escapar da demasiada regulamentação da economia do Estado, alternativas de trabalho utilizadas pelas grandes empresas formais, com o trabalho em tempo parcial e os contratos de prestação de serviços. A informalidade se expande tanto a serviço do capital, como também, não deixa de ser, uma opção de trabalho mesmo que fora da esfera formal, retirando do trabalhador os direitos trabalhistas e a proteção social. O entorno do Centro Universitário do Norte – Uninorte favorece a prática da informalidade devido ao grande fluxo de alunos que por ali transitam diariamente e optam por consumir os produtos alimentícios comercializados pelas ambulantes devido seus baixos preços e rapidez no atendimento. O resultado da pesquisa mostrou que apesar das condições precárias sofridas pelos trabalhadores que vivem desta prática, as ambulantes afirmaram estar satisfeitas com o trabalho. / [en] This study aimed to analyze the socioeconomic profile of women informal workers in the city of Manaus, in the ages between 18 to 40 years, selling a variety of foods, in the vicinity of the University Center North. For this purpose, a study on women entering the labor market and the implications that the transformations of relations of the labor market resulted in the life of working women. Points informal work as both an alternative to the survival of workers outside the formal labor market, as an option to escape from too much regulation of the state s economy, job alternatives used by large formal businesses, with part-time work and contracts for services. Informality is expanding both the service of capital, as well, not anymore, one option to work even outside the formal ball, removing the worker s labor rights and social protection. The surroundings of the University Center North - Uninorte favors the practice of informal due to the large influx of students who pass through there daily and choose to consume the food sold by street vendors because of their low prices and fast service. The survey results showed that despite the poor conditions suffered by workers who live in this practice, the vendors said they were satisfied with the work.

This thesis is focused on the new basel capital accord - Basel II. The first part of the work deals with financial risks and their regulation. Next part is concerned on Basel I and Basel II. This part defines basic terminology and three pillars - minimum capital requirements, supervisory review process and market discipline. In the last part there is an analysis of impact of Basel II on capital adequacy of czech banks.

The main objective of this thesis is to make an analysis and to design of a system for the support of distant management staff. An emphasis is placed upon the system design for effective utilization in practice and openness for further development. The theoretical part is divided into three main chapters. The first chapter is about describing the issues of process and project management in terms of the focus of this thesis. The output of this chapter is a list of the general requirements of the system for the support of distant management staff. In the second chapter is an analysis of the market with systems that best meet the defined general requirements. The third chapter is about describing the methods which are used in the practical part of this thesis. The practical part is mainly about realizing the main objective of this thesis. The practical part is divided into three main chapters. The first chapter contains a catalog of requirements for the system for support remote management staff. The second chapter is describing the design of the requirements defined in the first chapter of practical part. The last chapter of this thesis contains a comparison of the designed system and other systems of a similar type.

The diploma thesis focuses on the topic of the future regulatory regime of the insurance and reinsurance market of the European Union called Solvency II. Currently the most discussed issue without a final structure is an extensive set of legislative and technical changes not only in the area of solvency treatment. Primarily, the work focuses on the standard formula calculation of capital requirements that reflect the solvency position of companies on the market. The first part deals with the theoretical description of the calculating methods of the required capital levels under current and future rules on the basis of available official documents. Further the general overview of the Solvency II is presented, a more detailed description of the valuation techniques of balance sheet items for the purposes of Solvency II, dealing with company's own funds and possible ways to optimize the asset portfolio are also included. Some theoretical descriptions of computational procedures applied on a fictitious life insurance company are presented in the second, more practical part of the diploma thesis.