Yes / Residents are pivotal in the competitiveness of tourism destinations. Yet, their role as place-brand ambassadors needs better understanding, particularly in relation to social media, which directly link visitors to residents through user-generated-content (UGC). This paper explores residents’ roles as place-brand ambassadors on Twitter, using the case of Onomichi (Japan), where decreasing population meets economic dependence on tourism. From a content analysis of residents’ tweets, four distinct roles are identified, and corresponding types of content are mapped on a two-dimensional continuum based on direct vs. indirect word-of-mouth and the level of sentiment. Authors discuss implications for Destination Management Organizations (DMOs). Findings highlight the increasingly shifting role of residents towards being primary sources of place-marketing, especially due to social media, and as active proponents (rather than passive targets) of place-branding in the digital age. Such organic place-marketing may be the key to sustaining tourism in the face of rising anti-tourist sentiments worldwide.

This thesis explores the choice of alternative fuels in Gotland from a quantitative and qualitative perspective, the complex factors that influence Gotland residents' decisions to adopt alternative motor fuels, in order to better understand how private transport on Gotland is transitioning from conventional energy fuels to sustainable energy systems. In addition, this paper explores the issue of consistency between actions and intentions to adapt and the factors that lead to inconsistency. The paper also seeks to provide meaningful insights for academics and administrators seeking to explore the opportunities and address the challenges of transitioning to sustainable energy options. in order to better understand how private transport on Gotland is transitioning from conventional energy fuels to a sustainable energy system. In this thesis, 57 people aged 18 years and older who live in Gotland for more than 6 months per year were surveyed. The survey and data collection were done in the form of a questionnaire. The data was analysed by means of visual graphs as well as thematic analysis. The results of the study show a positive intention towards sustainability among Gotland residents. However, individuals prefer petrol and diesel fuels for convenience.

Yes / This article aims to explore family perspectives on their involvement in the timely detection of changes in their relatives' health in UK nursing homes. Increasingly, policy attention is being paid to the need to reduce hospitalisations for conditions that, if detected and treated in time, could be managed in the community. We know that family continue to be involved in the care of their family members once they have moved into a nursing home. Little is known, however, about family involvement in the timely detection of changes in health in nursing home residents. This was a qualitative exploratory study with thematic analysis. A purposive sampling strategy was applied. 14 semi-structured one-to-one telephone interviews with family members of people living in 13 different UK nursing homes. Data were collected from November 2015 to March 2016. Families were involved in the timely detection of changes in health in three key ways: noticing signs of changes in health, informing care staff about what they noticed, and educating care staff about their family members' changes in health. Families suggested they could be supported to detect timely changes in health by developing effective working practices with care staff. Families can provide a special contribution to the process of timely detection in nursing homes. Their involvement needs to be negotiated, better supported, as well as given more legitimacy and structure within the nursing home. Families could provide much needed support to nursing home nurses, care assistants, and managers in timely detection of changes in health. This may be achieved through communication about their preferred involvement on a case-by-case basis as well as providing appropriate support or services. / NIH Research Programme Grant for Applied Research (RP-PG-0612-20010)

Yes / An unplanned hospital admission of a nursing home resident distresses the person, their family and nursing home staff, and is costly to the NHS. Improving health care in care homes, including early detection of residents’ health changes, may reduce hospital admissions. Previously, we identified four conditions associated with avoidable hospital admissions. We noted promising ‘within-home’ complex interventions including care pathways, knowledge and skills enhancement, and implementation support. Objectives: Develop a complex intervention with implementation support [the Better Health in Residents in Care Homes with Nursing (BHiRCH-NH)] to improve early detection, assessment and treatment for the four conditions. Determine its impact on hospital admissions, test study procedures and acceptability of the intervention and implementation support, and indicate if a definitive trial was warranted. Design: A Carer Reference Panel advised on the intervention, implementation support and study documentation, and engaged in data analysis and interpretation. In workstream 1, we developed a complex intervention to reduce rates of hospitalisation from nursing homes using mixed methods, including a rapid research review, semistructured interviews and consensus workshops. The complex intervention comprised care pathways, approaches to enhance staff knowledge and skills, implementation support and clarity regarding the role of family carers. In workstream 2, we tested the complex intervention and implementation support via two work packages. In work package 1, we conducted a feasibility study of the intervention, implementation support and study procedures in two nursing homes and refined the complex intervention to comprise the Stop and Watch Early Warning Tool (S&W), condition-specific care pathways and a structured framework for nurses to communicate with primary care. The final implementation support included identifying two Practice Development Champions (PDCs) in each intervention home, and supporting them with a training workshop, practice development support group, monthly coaching calls, handbooks and web-based resources. In work package 2, we undertook a cluster randomised controlled trial to pilot test the complex intervention for acceptability and a preliminary estimate of effect. Setting: Fourteen nursing homes allocated to intervention and implementation support (n = 7) or treatment as usual (n = 7). Participants: We recruited sufficient numbers of nursing homes (n = 14), staff (n = 148), family carers (n = 95) and residents (n = 245). Two nursing homes withdrew prior to the intervention starting. Intervention: This ran from February to July 2018. Data sources: Individual-level data on nursing home residents, their family carers and staff; system-level data using nursing home records; and process-level data comprising how the intervention was implemented. Data were collected on recruitment rates, consent and the numbers of family carers who wished to be involved in the residents’ care. Completeness of outcome measures and data collection and the return rate of questionnaires were assessed. Results: The pilot trial showed no effects on hospitalisations or secondary outcomes. No home implemented the intervention tools as expected. Most staff endorsed the importance of early detection, assessment and treatment. Many reported that they ‘were already doing it’, using an early-warning tool; a detailed nursing assessment; or the situation, , assessment, recommendation communication protocol. Three homes never used the S&W and four never used care pathways. Only 16 S&W forms and eight care pathways were completed. Care records revealed little use of the intervention principles. PDCs from five of six intervention homes attended the training workshop, following which they had variable engagement with implementation support. Progression criteria regarding recruitment and data collection were met: 70% of homes were retained, the proportion of missing data was < 20% and 80% of individuallevel data were collected. Necessary rates of data collection, documentation completion and return over the 6-month study period were achieved. However, intervention tools were not fully adopted, suggesting they would not be sustainable outside the trial. Few hospitalisations for the four conditions suggest it an unsuitable primary outcome measure. Key cost components were estimated. Limitations: The study homes may already have had effective approaches to early detection, assessment and treatment for acute health changes; consistent with government policy emphasising the need for enhanced health care in homes. Alternatively, the implementation support may not have been sufficiently potent. Conclusion: A definitive trial is feasible, but the intervention is unlikely to be effective. Participant recruitment, retention, data collection and engagement with family carers can guide subsequent studies, including service evaluation and quality improvement methodologies. Future work: Intervention research should be conducted in homes which need to enhance early detection, assessment and treatment. Interventions to reduce avoidable hospital admissions may be beneficial in residential care homes, as they are not required to employ nurses. / This project was funded by the National Institute for Health Research (NIHR) Programme Grants for Applied Research programme and will be published in full in Programme Grants for Applied Research; Vol. 9, No. 2. See the NIHR Journals Library website for further project information.

La problématique des réfugiés fait partie du cadre plus large des politiques migratoires et de la migration internationale en général. Étant un pays d’immigration, le Canada a dû composer avec plusieurs vagues migratoires et s’y adapter en changeant sa politique d’immigration (au niveau fédéral et provincial) en définissant, en termes numériques, les objectifs annuels d’admission des immigrants (le nombre souhaité d’immigrants), ainsi que les objectifs politiques, humanitaires, économiques et démographiques à long terme. Le groupe visé par le présent rapport (les demandeurs d’asile et les réfugiés) se distingue de toute autre catégorie d’immigration par la spécificité de sa condition - une fuite involontaire et une absence de protection des autorités nationales de leur pays. Au plan international et dans le cadre de la politique canadienne, un réfugié: « l’individu qui fuit la persécution » devient un «demandeur d’asile » au moment de faire face à un processus de reconnaissance du statut de réfugié, conforme aux définitions, aux lois et à la politique d’immigration canadiennes. Les étapes de ce processus sont importantes, parce qu’elles établissent une continuité de la demande d’asile, mais aussi parce qu’elles influencent la comptabilisation et les statistiques sur les demandeurs d’asile et les réfugiés. Les données de Citoyenneté et Immigration Canada figurent parmi les rares sources disponibles donnant à la fois des informations sur les demandeurs d’asile et les réfugiés. Cette population au Canada est mal connue et assez difficile à décrire à cause de la faiblesse des statistiques. Du point de vue démographique, une meilleure connaissance du nombre et de l’évolution des immigrants de la catégorie « demandeur d’asile » ou « réfugié », ainsi que de leurs caractéristiques sociodémographiques (sexe, âge, scolarité, connaissances linguistiques, pays d’origine, etc.) aide à cerner leurs besoins en services et à leur fournir des politiques adéquates d’intégration à la culture et à la vie canadiennes. / The problem of refugees is part of the broader framework of migration policies and international migration in general. As a country of immigration, Canada has had to deal with several waves of migration and to adapt its immigration policy (at the federal and provincial level) by defining, in numerical terms, the annual targets for the admission of immigrants (the desired number of immigrants), as well as its political, humanitarian, economic and demographic objectives. The target group for this report (the asylum seekers and refugees) differs from any other category of immigration by a specific condition – an inadvertent leak and a lack of protection from the national authorities of their country. At the international level and in the context of Canadian politics, a refugee: “the individual who is fleeing persecution” becomes an “asylum seeker” when engaging a process of recognition of refugee status, consistent with the Canadian immigration policy. The steps involved in this process are important because they establish continuity in the application process for asylum, but also because they influence the accounting and statistics on asylum seekers and refugees. The data from Citizenship and Immigration Canada are among the few sources available that provides indication on both asylum seekers and refugees. From a demographic point of view, a better knowledge of the number and the evolution of the immigrants of the category “asylum seeker” or “refugee”, as well as of their sociodemographic characteristics (sex, age, education, language skills, country of origin, etc.) help to identify their needs in services and to provide them with adequate policies of integration to Canada.

Resident-centered care has been the standard philosophy in accredited personal care homes (PCHs) across Canada since 1990. Health care aides (HCAs) are the primary health care providers in PCHs and key to residents' quality of care and quality of life. However, studies have not examined HCA work satisfaction in relation to the four elements of resident-centered care: providing flexible scheduling, following residents' preferences, promoting a home-like environment and offering permanent assignment to promote consistency of care. This cross-sectional, ethnographic study was conducted using face-to-face interviews with nine HCAs working in four PCHs in Winnipeg, Manitoba, Canada. The results indicate that HCAs' work satisfaction was highly related to their caring relationships with residents and their working relationships with other HCAs and staff. The implementation of resident-centered care depended on institutional and managerial support. Lack of this support created stressful situations for HCAs and caused them concern about the quality of care and quality of life of residents. / May 2009

Resident-centered care has been the standard philosophy in accredited personal care homes (PCHs) across Canada since 1990. Health care aides (HCAs) are the primary health care providers in PCHs and key to residents' quality of care and quality of life. However, studies have not examined HCA work satisfaction in relation to the four elements of resident-centered care: providing flexible scheduling, following residents' preferences, promoting a home-like environment and offering permanent assignment to promote consistency of care. This cross-sectional, ethnographic study was conducted using face-to-face interviews with nine HCAs working in four PCHs in Winnipeg, Manitoba, Canada. The results indicate that HCAs' work satisfaction was highly related to their caring relationships with residents and their working relationships with other HCAs and staff. The implementation of resident-centered care depended on institutional and managerial support. Lack of this support created stressful situations for HCAs and caused them concern about the quality of care and quality of life of residents.

Resident-centered care has been the standard philosophy in accredited personal care homes (PCHs) across Canada since 1990. Health care aides (HCAs) are the primary health care providers in PCHs and key to residents' quality of care and quality of life. However, studies have not examined HCA work satisfaction in relation to the four elements of resident-centered care: providing flexible scheduling, following residents' preferences, promoting a home-like environment and offering permanent assignment to promote consistency of care. This cross-sectional, ethnographic study was conducted using face-to-face interviews with nine HCAs working in four PCHs in Winnipeg, Manitoba, Canada. The results indicate that HCAs' work satisfaction was highly related to their caring relationships with residents and their working relationships with other HCAs and staff. The implementation of resident-centered care depended on institutional and managerial support. Lack of this support created stressful situations for HCAs and caused them concern about the quality of care and quality of life of residents.

La problématique des réfugiés fait partie du cadre plus large des politiques migratoires et de la migration internationale en général. Étant un pays d’immigration, le Canada a dû composer avec plusieurs vagues migratoires et s’y adapter en changeant sa politique d’immigration (au niveau fédéral et provincial) en définissant, en termes numériques, les objectifs annuels d’admission des immigrants (le nombre souhaité d’immigrants), ainsi que les objectifs politiques, humanitaires, économiques et démographiques à long terme. Le groupe visé par le présent rapport (les demandeurs d’asile et les réfugiés) se distingue de toute autre catégorie d’immigration par la spécificité de sa condition - une fuite involontaire et une absence de protection des autorités nationales de leur pays. Au plan international et dans le cadre de la politique canadienne, un réfugié: « l’individu qui fuit la persécution » devient un «demandeur d’asile » au moment de faire face à un processus de reconnaissance du statut de réfugié, conforme aux définitions, aux lois et à la politique d’immigration canadiennes. Les étapes de ce processus sont importantes, parce qu’elles établissent une continuité de la demande d’asile, mais aussi parce qu’elles influencent la comptabilisation et les statistiques sur les demandeurs d’asile et les réfugiés. Les données de Citoyenneté et Immigration Canada figurent parmi les rares sources disponibles donnant à la fois des informations sur les demandeurs d’asile et les réfugiés. Cette population au Canada est mal connue et assez difficile à décrire à cause de la faiblesse des statistiques. Du point de vue démographique, une meilleure connaissance du nombre et de l’évolution des immigrants de la catégorie « demandeur d’asile » ou « réfugié », ainsi que de leurs caractéristiques sociodémographiques (sexe, âge, scolarité, connaissances linguistiques, pays d’origine, etc.) aide à cerner leurs besoins en services et à leur fournir des politiques adéquates d’intégration à la culture et à la vie canadiennes. / The problem of refugees is part of the broader framework of migration policies and international migration in general. As a country of immigration, Canada has had to deal with several waves of migration and to adapt its immigration policy (at the federal and provincial level) by defining, in numerical terms, the annual targets for the admission of immigrants (the desired number of immigrants), as well as its political, humanitarian, economic and demographic objectives. The target group for this report (the asylum seekers and refugees) differs from any other category of immigration by a specific condition – an inadvertent leak and a lack of protection from the national authorities of their country. At the international level and in the context of Canadian politics, a refugee: “the individual who is fleeing persecution” becomes an “asylum seeker” when engaging a process of recognition of refugee status, consistent with the Canadian immigration policy. The steps involved in this process are important because they establish continuity in the application process for asylum, but also because they influence the accounting and statistics on asylum seekers and refugees. The data from Citizenship and Immigration Canada are among the few sources available that provides indication on both asylum seekers and refugees. From a demographic point of view, a better knowledge of the number and the evolution of the immigrants of the category “asylum seeker” or “refugee”, as well as of their sociodemographic characteristics (sex, age, education, language skills, country of origin, etc.) help to identify their needs in services and to provide them with adequate policies of integration to Canada.

Bakgrund: Det är intressenterna som tillsammans samskapar platsvarumärket, dock har invånarnas betydelse i sammanhanget hittills inte uppmärksammats. Relationen mellan Kalmar kommun och invånarna påverkar platsens kultur, image och platsidentitet. Dessa element är sammanvävda och utgör platsvarumärket, vilket innebär att varumärkning bör ses som en dynamisk företeelse. Kalmar kommun saknar dock riktlinjer över hur de ska involvera invånarna i varumärkesarbetet, så att de tillsammans kan forma och förmedla ett attraktivt Kalmar.   Syfte: Syftet med denna uppsats är dels att undersöka hur invånarna kan relateras till platsens kultur, platsidentitet och image, vilka utgör platsvarumärket. Dels att föreslå riktlinjer gällande hur Kalmar kommun ska involvera invånarna i kommunens varumärkesarbete.   Metod: Studien bygger på fallstudie av Kalmar kommuns varumärkesarbete. Metoden utgörs av dels en kvalitativ studie med intervjuer och dels på en kvantitativ studie med enkäter.   Resultat, slutsatser: Invånarna har tre övergripande roller såsom att de är medborgare med ett demokratiskt inflytande vilket utstrålar platsens kultur, de är ambassadörer av platsen vilket innebär att de kan ge avtryck på andras images och de är även en integrerad del av varumärket Kalmar då de utnyttjar stadens utbud i form av kommunens service samt bidrar med liv till staden i form av puls. Riktlinjer för hur invånarnas roller ska integreras i varumärkesarbetet presenteras i form av förslag till hur kommunen kan använda elektroniska medier för att skapa en interaktiv kommunikation.