I takt med att nya teknologier såsom Robotic Process Automation (RPA) införs och används inom organisationer ökar kompetensbehovet av digitala kompetenser. I organisationer prioriteras dock inte alltid den kompetensutveckling som behövs vilket gör att anställda inte hinner anpassa sig till digitaliseringens framfart, vilket därmed kan leda till att organisationen blir beroende av extern kompetens. Studien undersöker hur användningen av RPA kan förändra en organisations kompetensbehov. Denna studie syftar därför till att bidra med fördjupad kunskap inom de kompetenser som krävs av organisationer för att kunna använda RPA framgångsrikt. Vidare har denna studie genomförts med genom en kvalitativ metodansats och därmed har det genomförts semistrukturerade intervjuer med respondenter som har erfarenheter av att använda RPA. Studien visar på att det finns en ökad efterfrågan på två kompetensområden hos organisationer som använder RPA. Dessa är; (1) Digital kompetens och (2) Mänskliga förmågor. Studien visar även på att de nya rollerna som tillkommer har skillnader i kompetensbehovet. Slutligen visar studien på att ett ledningsstöd är viktigt för att kunna uppnå en intern kompetens och att anställda ska kunna använda RPA framgångsrikt. Studien har resulterat i rekommendationer som organisationer som använder RPA eller funderar på att använda RPA kan förhålla sig till för att uppnå en framgångsrik användning av RPA. / As new technologies such as Robotic Process Automation (RPA) are introduced and used within organizations, the need for digital skills is increasing. However, organizations do not always prioritize the necessary skills development, which means that employees do not have time to adapt to the progress of digitalization, which can thus lead to the organization becoming dependent on external expertise. The study examines how the use of RPA can change an organization's competence needs. This study therefore aims to contribute in-depth knowledge of the competencies required by organizations to be able to use RPA successfully. Furthermore, this study was conducted through a qualitative method approach and thus semistructured interviews were conducted with respondents who have experience of using RPA. The study shows that there is an increased demand for two areas of expertise in organizations using RPA. These are: (1) Digital skills and (2) Human abilities. The study also shows that the new roles that are emerging have differences in the need for skills. Finally, the study shows that management support is important to achieve internal competence and that employees should be able to use RPA successfully. The study has resulted in recommendations that organizations who are using or are considering using RPA can relate to achieve successful use of RPA.

This paper discusses the design, implementation, and evaluation of a serious game intended to reinforce applied behavior analysis (ABA) techniques used with children with autism spectrum disorder (ASD) by providing a low cost and easily accessible supplement to traditional methods. Past and recent research strongly supports the use of computer assisted instruction in the education of individuals with ASD (Moore & Calvert, 2000; Noor, Shahbodin, & Pee, 2012). Computer games have been shown to boost confidence and provide calming mechanisms (Griffiths, 2003) while being a safe environment for social exploration and learning (Moore, Cheng, McGrath, & Powell, 2005). Games increase children's motivation and thus increase the rate of learning in computer mediated environments (Moore & Calvert, 2000). Furthermore, children with ASD are able to understand basic emotions and facial expressions in avatars more easily than in real-world interactions (Moore, Cheng, McGrath, & Powell, 2005). Perspective-taking (also known as role-taking) has been shown to be a crucial component and antecedent to empathy (Gomez-Becerra, Martin, Chavez-Brown, & Greer, 2007; Peng, Lee, & Heeter, 2010). Though symptoms vary across children with ASD, perspective-taking and empathy are abilities that have been shown to be limited across a wide spectrum of individuals with ASD and Asperger's disorder (Gomez-Becerra, Martin, Chavez-Brown, & Greer, 2007). A game called WUBeeS was developed to aid young children with ASD in perspective taking and empathy by placing the player in the role of a caregiver to a virtual avatar. It is hypothesized that through the playing of this game over a series of trials, children with ASD will show an iv increase in the ability to discriminate emotions, provide appropriate responses to basic needs (e.g. feeding the avatar when it is hungry), and be able to communicate more clearly about emotions.

Syftet med denna studie var att undersöka utfallet av ledarskapsutbildning inom olika organisationer samt se vilka begränsningar eller möjligheter det kan finnas att implementeraden nyvunna kunskapen i det dagliga arbetet. Tidigare forskning menar på att det finns mängder med teorier kring ledarskapsutbildningar men att det finns luckor i vilket utfall dessa utbildningar faktiskt medför i praktiken. Denna studie har en kvalitativ inriktning undersöker uppfattningar och upplevelser i form av sju semistrukturerade intervjuer med chefer i dalarnasom genomfört en ledarskapsutbildning vid namn: Ny som ledare. Det resultat som framkommit av studien har analyserats och jämförts mot den teoretiska referensramen och den tidigare forskningen som rör ledarskapsutbildning. Resultatet i studien påvisar att det finns brister i hur organisationerna förmedlar sitt syfte och det förväntade utfallet av ledarskapsutbildningen. Det framgår även att det finns en stress och tidsbrist bland de som genomfört utbildningen, troligtvis kopplat till ekonomiska orsaker. Resultatet i studien visar att det finns ett förtroende från organisationerna till deras chefer i det vardagliga arbetet och att cheferna har uppskattat att de fått genomföra denna utbildning. Det verkar finnas utvecklingspotential när det gäller kommunikationen mellan organisation och cheferna baserat på det resultat som analyserats och diskuterats med utgångspunkt i den tidigare forskning som denna studie avhandlar. / The purpose of this study was to investigate the outcome of leadership training within different organizations and see what limitations or opportunities there may be to implement the newly gained knowledge in the daily work. Previous research suggests that there are lots of theories about leadership education, but that there are gaps in what outcome these educations actually entail in practice. This study has a qualitative focus examining perceptions and experiences in the form of seven semi-structured interviews with managers from Dalarna who have completed a leadership training called: Ny som ledare. The results of the study have been analyzed and compared against the theoretical frame of reference and the previous research related to leadership education. The results of the study show that there are shortcomings in how the organizations convey their purpose and the expected outcome of the leadership training. It also appears that there is a stress and lack of time among those who have completed the training, probably linked to financial causes. The results of the study show that there is a trust from the organizations to their managers in everyday work and that the managers have appreciated that they have been able to carry out this training. There seems to be development potential in terms of communication between the organization and the managers based on the results analyzed and discussed based on the previous research that this study discusses.

The challenges of backlogs experienced amongst Grade R-learners, results in learners not being school and learning ready when entering Grade 1. Obstacles for example are insufficient stimulation, under developed perception, and poor gross and fine motor skills, require early intervention and ought to receive attention in Grade R. From the socialecological perspective and taking into consideration the great amount of learners in South Africa originating from deprived environments, the study is focused in the domain of the Social Deprivation Theory. The bio-ecological context within which learners find themselves, influence the cognitive and perceptual development of every learner. Epistemologically the study focuses on the similarity between Critical Theory and Interpretivism. Critical Theory highlights the meaning of experience as manifested in relation to social circumstances and developmental background. Interpretivism in this study focuses on the meaning which individuals attach to their experiences in the spotlight and results in greater understanding and insight of the researched phenomenon. Circumstances of deprivation occur worldwide, even in developed countries like United States of America (USA) and England. Already for decades in USA young children gain in their development through intervention in early childhood (Ludwig & Phillips, 2007). Duncan and Brooks-Gunn (2000) identified a relation between child poverty/deprivation and poor school performance in the USA. Research in England (Thompson, 2000) shows that the impact of social neglect of children have serious consequences. The National Education Policy Act (Pandor, 2008; SA DvO, 1997:2) uses Early Childhood Development (ECD) as an umbrella term which refers to the development processes whereby children physically, intellectually, emotionally, spiritually, morally and socially grow and develop from birth to the age of nine years (SA, DoE, 1995, White paper 5,). The kind of education learners receive in Grade R is crucial to their further development in the education system (Van Zyl, Le Roux & Janse van Rensburg 2011, DvO, 1997:2). Learners lacking an adequate foundation may experience difficulties throughout their school career. In South Africa there is concern as to the standard of education and training, manifesting in a low pass rate on Grade 12-level. This study is undertaken to determine the current shortages in the South African educational system which may hinder the learning potential of Grade R-learners. An attempt is made to determine which handicaps/backlogs Grade R-learners experience, which fits the framework of the deprivation theory, which can undermine learner readiness. This study determine whether intervention by means of a perceptual-motor skills programme can enhance the school readiness of pre-school learners. Finally to determine which shortages/ backlogs exists in the perceptual-motor skills of Grade R nlearners from deprived backgrounds in South Africa. Guidelines for a perceptual-motor intervention program was developed through this study. A combination of quantitative and qualitative data-analysis is used in this study (Onwuegbuzie, Johnson en Collins, 2009). The dissertation is compiled in article format. In the first article of the study, the issues of teacher development and support mechanisms and equipment at primary schools and kindergartens are explored. Qualitative and phenomenological research was undertaken and information was gathered by means of questionnaires directed at teachers. In the following article the school readiness of 48 Grade R-learners from deprived backgrounds were tested. The research participants came from similar sosio-economic background, from quintile one and two schools. Seeing that those were the only primary schools with Grade R classes in that area, they were identified on behalf of their availability. In this study the data was analysed and descriptive statistics (means, averages, standard deviations, minimum and maximum values, percentages) and t-tests were used to determine variations in terms of perceptual motor skill development and learning readiness. An experimental group of 21 Grade R learners followed a 10 week long perceptual-motor skills intervention programme. In the follow-up school readiness test (article 3), results indicated that the intervention showed a positive response with regards to the school readiness of the Grade R learners. Drawing to a conclusion (article 4), the intervention programme is critically discussed and recommendations were made to all those concerned with Grade R teaching (teachers, principals, Departments of Education). The conclusion according to the results of the research shows that the intervention had a positive effect on the school and learning readiness of this group of Grade R learners. / Thesis (PhD (Curriculum Development Innovation and Evaluation))--North-West University, Potchefstroom Campus, 2012

The challenges of backlogs experienced amongst Grade R-learners, results in learners not being school and learning ready when entering Grade 1. Obstacles for example are insufficient stimulation, under developed perception, and poor gross and fine motor skills, require early intervention and ought to receive attention in Grade R. From the socialecological perspective and taking into consideration the great amount of learners in South Africa originating from deprived environments, the study is focused in the domain of the Social Deprivation Theory. The bio-ecological context within which learners find themselves, influence the cognitive and perceptual development of every learner. Epistemologically the study focuses on the similarity between Critical Theory and Interpretivism. Critical Theory highlights the meaning of experience as manifested in relation to social circumstances and developmental background. Interpretivism in this study focuses on the meaning which individuals attach to their experiences in the spotlight and results in greater understanding and insight of the researched phenomenon. Circumstances of deprivation occur worldwide, even in developed countries like United States of America (USA) and England. Already for decades in USA young children gain in their development through intervention in early childhood (Ludwig & Phillips, 2007). Duncan and Brooks-Gunn (2000) identified a relation between child poverty/deprivation and poor school performance in the USA. Research in England (Thompson, 2000) shows that the impact of social neglect of children have serious consequences. The National Education Policy Act (Pandor, 2008; SA DvO, 1997:2) uses Early Childhood Development (ECD) as an umbrella term which refers to the development processes whereby children physically, intellectually, emotionally, spiritually, morally and socially grow and develop from birth to the age of nine years (SA, DoE, 1995, White paper 5,). The kind of education learners receive in Grade R is crucial to their further development in the education system (Van Zyl, Le Roux & Janse van Rensburg 2011, DvO, 1997:2). Learners lacking an adequate foundation may experience difficulties throughout their school career. In South Africa there is concern as to the standard of education and training, manifesting in a low pass rate on Grade 12-level. This study is undertaken to determine the current shortages in the South African educational system which may hinder the learning potential of Grade R-learners. An attempt is made to determine which handicaps/backlogs Grade R-learners experience, which fits the framework of the deprivation theory, which can undermine learner readiness. This study determine whether intervention by means of a perceptual-motor skills programme can enhance the school readiness of pre-school learners. Finally to determine which shortages/ backlogs exists in the perceptual-motor skills of Grade R nlearners from deprived backgrounds in South Africa. Guidelines for a perceptual-motor intervention program was developed through this study. A combination of quantitative and qualitative data-analysis is used in this study (Onwuegbuzie, Johnson en Collins, 2009). The dissertation is compiled in article format. In the first article of the study, the issues of teacher development and support mechanisms and equipment at primary schools and kindergartens are explored. Qualitative and phenomenological research was undertaken and information was gathered by means of questionnaires directed at teachers. In the following article the school readiness of 48 Grade R-learners from deprived backgrounds were tested. The research participants came from similar sosio-economic background, from quintile one and two schools. Seeing that those were the only primary schools with Grade R classes in that area, they were identified on behalf of their availability. In this study the data was analysed and descriptive statistics (means, averages, standard deviations, minimum and maximum values, percentages) and t-tests were used to determine variations in terms of perceptual motor skill development and learning readiness. An experimental group of 21 Grade R learners followed a 10 week long perceptual-motor skills intervention programme. In the follow-up school readiness test (article 3), results indicated that the intervention showed a positive response with regards to the school readiness of the Grade R learners. Drawing to a conclusion (article 4), the intervention programme is critically discussed and recommendations were made to all those concerned with Grade R teaching (teachers, principals, Departments of Education). The conclusion according to the results of the research shows that the intervention had a positive effect on the school and learning readiness of this group of Grade R learners. / Thesis (PhD (Curriculum Development Innovation and Evaluation))--North-West University, Potchefstroom Campus, 2012

Text in English, summary in English and Afrikaans / The purpose of this research was to investigate the effect of a performance management training programme on the attitudes of managers towards performance management. The research question was whether a performance management training intervention would change managers' attitude towards performance management. The respondent group consisted of 101 managers who responded to an advertisement and willingly participated in a performance management training programme. A quasi-experimental research design was used in which a pre-test and post-test was applied to the respondent group. The managers in the respondent group completed the same assessment instrument (or questionnaire) before and six months after the performance management training. The results of the empirical analysis indicated that female managers felt less positive about performance management than their male counterparts. No statistically significant change in the attitude and competency of managers towards performance management was found after they had attended the performance management training programme. / Die doel van die studie was om die impak van 'n prestasiebestuuropleidingsprogram op die houdings van bestuurders ten opsigte van prestasiebestuur te ondersoek. Die navorsingsvraag was of 'n opleidingsintervensie in prestasiebestuur, bestuurders se houdings ten opsigte van prestasiebestuur sou verander. Die respondentegroep het uit 101 bestuurders bestaan wat op 'n advertensie gereageer het en vrywillig deelgeneem het aan 'n prestasiebestuuropleidingsprogram. 'n Kwasie-eksperimentele navorsingsontwerp is gebruik waartydens 'n voor- en na-toets op die respondente toegepas is. Die bestuurders in die respondentegroep het dieselfde evalueringsinstrument voor en ses maande na die prestasiebestuuropleiding ingevul. Die resultate van die empiriese ontleding het getoon dat vroulike bestuurders minder positief oor prestasiebestuur gevoel het as hul manlike kollegas. Geen betekenisvolle statistiese verandering in die houdings en vaardighede van bestuurders ten opsigte van prestasiebestuur is gevind nadat hulle die prestasiebestuurprogram bygewoon het nie. / Industrial and Organisational Psychology / M.A. (Industrial Psychology)

Staff training, education and development has come to the forefront in most organizations. Managers and employers have realized the benefits of training and developing their staff and various government initiatives have been introduced that highlight this. Library and Information Services took some time to realize the importance of training and developing their staff, more specifically continuing professional development. The study investigates staff training, education and development at the Durban Metropolitan Library (DML) and establishes the perceptions of staff about current training and development offered. The need for, and appreciation of the training and development offered, was evident. No structured program for staff training and development exist in DML. It is recommended that DML implement the Chartered Institute of Library and Information Professionals, previously known as the Library Association, Framework for Continuing Professional Development if it intends to survive in the competitive, changing environment. This will ensure that the organization functions according to the promulgated government regulations and has skilled, competent staff. / Information Science / (M.A. (Information Science))

This study explored the effects of the Skills Development Act 97 of 1998 on transforming municipal management training and development. The pre-1994 education and training was premised on the policy of separate development. This policy prevented the majority of the people, mainly blacks, from receiving adequate training and development. Resultantly, training and development in South Africa have assumed significance since the adoption of a constitutional democracy, especially at the local government sphere which constitutes the coalface of service delivery. Investment in human resources training and development at management level is imperative for institutions to gain strategic and operational advantage.Analysis and interpretation of data in this study were undertaken through official document analysis, interviews and structured questionnaires. The major findings of the study indicate that according to the first objective the majority of respondents are qualified as they possess higher education qualifications due to the assistance of the municipality, with nearly half currently involved in furthering their studies. As far as the second objective is concerned, the researcher found out that the majority disagree with the statement that opportunities are created to motivate employees to use the workplace as an active learning environment to acquire new skills. Further analysis and interpretation of data show that according to the third objective the majority of respondents do not undertake crucial management courses relevant to the workplace. Final data analysis and interpretation of the fourth objective reveal that the majority of respondents are not aware of the support and financial investment in education, training and development of municipal officials, due to aspects such as lack of consultation and transparency. / Public Administration / M.Tech. (Public Management)

This study investigated whether skills development learning programmes specifically internship programme in the public service sector are effective in improving interns’ emotional intelligence competences. A convenience sample of 66 interns was obtained. The interns, two peers and a mentor assessed the intern’s emotional intelligence competencies twice, at the beginning and towards the end of the internship programme with the aid the 360° Emotional and Social Intelligence Inventory (ESCI). A total of 264 participants completed the inventory. Mean competency ratings were compared to determine if there were differences between the first and the second assessments. There were statistically significant differences for Organisational Awareness, Adaptability, Influence, Teamwork, Empathy, Emotional Self Awareness, Conflict Management and Inspirational Leadership. No statistically significant differences were found in the overall development of emotional intelligence based on gender. However, female interns improved more in Emotional Self-Awareness while males improved more in Inspirational Leadership and Coaching. Skills development internship learning programme in the public service appear to be effective in furthering interns’ emotional intelligence competencies at work. / Psychology / M.A. (Psychology with Specialisation in Research Consultation)

Thesis (PhD (Curriculum Studies))--Stellenbosch University, 2008. / In the Mpumalanga Province, the high rate of black African people aged 20 years or older who had no schooling, namely, 32% in 1996 and 30.1% in 2001, was a cause for concern. The unemployment rate in the province increased from 18.6% in 1996 to 26.3% in 2007. The unemployment rate for black Africans in particular increased from 20.3% in 1996 to 24.6% in 2001. The rural areas in the province are mainly populated by black Africans and since Mpumalanga is a rural province, the conclusion could be drawn that most of the people affected by these figures were found in the rural areas of the province. The Further Education and Training colleges (FET colleges) are the delivery arm of government in skills training programmes, which are primarily suited to the development of human resources in South Africa and especially in rural areas. A research project was carried out to investigate the role of the Further Education and Training colleges in the development of human resources in the rural areas of Mpumalanga Province. A questionnaire was administered to managers of industries, and another one to the managers of Further Education and Training colleges in the province. The results of the research project showed that Further Education and Training colleges did not make a significant contribution towards skills development of human resources in the targeted areas and that the existing offering of programmes were not addressing the critical needs of the people in these areas. Lack of funding contributed towards the limited involvement of the Further Education and Training colleges. It was shown that both Further Education and Training colleges and industries believed that through collaboration in a number of fields such as learnerships, sharing of resources, and planning together can improve their prospects for development. In interpreting the findings within the context of the literature review it was concluded that the role and involvement of Further Education and Training colleges in the rural areas should be directed by the genuine development needs of people in these areas. The identification of training and development needs is critical towards a successful intervention for the development of human resources in rural areas. Furthermore, the training providers targeting rural areas should be informed by both theoretical and practical considerations towards the provision of training intervention programmes. The research presented a number of recommendations, some of the most important being that Further Education and Training colleges be transformed, that there should be collaboration between Further Education and Training colleges and the private sector, that advocacy of the Further Education and Training colleges should take place, that the approaches to planning and development of skills training programmes should be meaningful, that training needs be identified and that funding should be made available for rural development projects.