Yes / Purpose The 999 ambulance call handler is critical in responding to emergency patient treatment; however, the call handlers are often a hidden component of the healthcare workforce and an under-researched group. The objective of this study is to understand stress triggers experienced by 999 ambulance call handlers that could lead to burnout and examine personal and organisational mechanisms and strategies which reduced the risk of burnout. Design/methodology/approach A single interview case study approach applying qualitative methods was undertaken. Participants were identified through a purposive sample of 999 ambulance call handlers with the Yorkshire Ambulance Service National Health Service Trust (UK). Participants were interviewed via telephone between July 2019 and September 2019. Findings In total, 18 staff participated in this study. Societal factors including public incivility and media representation and organisational factors, such as a demanding environment, lack of appreciation and career progression, training issues and protocols were key stressors. Organisational well-being services were helpful for some, but for others lacked accessibility and appropriateness. Positive public feedback and speaking with peers bolstered well-being. 999 ambulance call handlers suggested that sufficient breaks, co-design or feeding back on training and protocols and creating more informal opportunities to discuss ongoing everyday stressors as methods to reduce stress and burnout. Originality/value This paper explores a previously under researched area on stressors and potential burnout in 999 call handlers. This paper highlights the need for improved organisational support services and appropriate public and sector peer recognition of the role of ambulance 999 ambulance call handlers. / This research was funded by the University of Bradford Research Development Fund. This research was supported by Yorkshire Ambulance Service NHS Trust, and the National Institute for Health Research (NIHR) Yorkshire and Humber Patient Safety Translational Research Centre (NIHR Yorkshire and Humber PSTRC).

The work environment constitutes a key social determinant of health, yet previous research is relatively limited vis-à-vis the contribution of both physical and psychosocial work-related stressors on occupational class differences in health among Swedish employees. This study used cross-sectional data from the Swedish Level of Living Survey 2010 to assess the mediating effect of physical and psychosocial work-related stressors to occupational class differences in physical and mental ill health in Sweden. Disparities between gender were also considered. A sub-sample of 2,624 full- and part-time employed individuals aged 18-65 was analysed using logistic regression. Employees who belonged to higher occupational classes had a lower risk of physical ill health compared to employees from lower occupational classes when age, gender and part-time work is accounted for – but there was no evidence of an occupational class gradient in mental ill health. Similar results were observed among men and women. In line with previous research, differential exposure to physical work-related stressors explained most of the occupational class gradient in physical ill health, yet certain psychosocial work-related stressors were also influential. Future research should further examine what other work-related factors – or social determinants of health – can help explain the association between occupational class and mental health.

The purpose of this study was to develop a way of identifying resilient and non-resilient middle-adolescent learners, by means of an instrument or otherwise, in a former Model C-school. The research paradigm is pragmatism and a methodology of mixed methods was used. A questionnaire was developed and qualitative interviews were conducted to verify the results of the questionnaire. The theoretical framework of resilience as well as the developmental phase of middle-adolescence were studied. After conducting a pilot study, the necessary changes were made and an experimental version of the questionnaire was compiled on the basis of Kumpfer’s Transactional Model. This framework includes both processes and outcomes and six main constructs were specified, viz. stressors or challenges, the environmental context, person-environment-transactional process, internal resilience factors, resilience processes and outcomes or means of reintegration. Focus was placed on internal resilience factors. The “Veerkragtigheidsvraelys vir Middel-adolessente (toets)” (VVM-A(t)) (Resilience Questionnaire for Middleadolescents (test)), was compiled consisting of forty two self-evaluation questions using a continuum scale. This self-evaluation scale gives the respondent the opportunity to respond on a continuum line between not like me at all and exactly like me. The place of research, a secondary school in an area reflecting the diversity of the South-African population, was selected by means of convenience sampling and all the grade 8 and 9 learners (294 participants) completed the VVM-A(t). Two factors were identified by means of factor analysis viz. internal locus of control and external locus of control. The VVM-A, consisting of 22 items, was finalised from these results and the participants’ scores were recalculated for the selected items. Interviews for the purpose of verification or rejection of the VVM-A were conducted with twelve participants, four from the group with high scores, four from the group with low scores and four learners that grouped near the median. The in-depth interviews confirmed the results on the VVM-A. This instrument can therefore be regarded as valid and reliable to identify the resilient and non-resilient middle-adolescent learner. / Dissertation (MEd (Educational Psychology))--University of Pretoria, 2006. / Educational Psychology / unrestricted

The Master’s thesis "Stress evaluation, coping and reduction" dealing with the currently very topical issue the stress acting on employee working conditions. It analyzes the types of stress, signs, symptoms and effects on health and work performance of employees. The thesis is focused on the factors causing stress, their identification and reduction of the company. The theoretical part is focused on theoretical analysis of the problems. The practical part is devoted to the measurement of stressors in the working environment for catering JHREST s.r.o. employees. The work conclusion includes a proposal of the stress factors reduction in the company.

Burnout is reflected in pathological emotional depletion and maladaptive detachment that is a secondary result of exposure prolonged occupational stress. It is comprised of three dimensions, namely, emotional exhaustion, depersonalization and reduced personal accomplishment. It is becoming increasingly recognized as one of the most serious occupational hazards for nurses who work in critical care units. The objectives of this study are to assess the prevalence of burnout among a sample of nurses who worked in the critical care units in a particular hospital in Kenya, to analyze factors that contributed to the development of burnout and to identify measures for the mitigation of burnout. For this study, the researcher utilized a mixed methods research design in two phases. Phase one assessed the prevalence of burnout in nurses working in the critical care units by making use of the Maslach Burnout Inventory – Human Services Survey. Focus groups discussions were then held in Phase two to investigate the factors that the nurses perceived as the main causes of burnout and to solicit their ideas about it could be mitigated. Convenience sampling and purposive sampling were used in the two phases of the study respectively. / Health Studies / M.A. (Health Studies)

Thesis (M Social Work (Social Work))--University of Stellenbosch, 2009. / ENGLISH ABSTRACT: An exploratory and descriptive research design, in combination with quantitative and qualitative research approaches were utilised to elucidate the experiences of newly qualified social workers in NGOs, with regards to occupational stress and the coping strategies employed by these workers in response. The motivation for this study came from a distinct lack of research related to the experience of occupational stress by newly qualified social workers working within NGOs. The goal of this study is thus to gain a better understanding of the experiences of occupational stress by newly qualified social workers practicing in NGOs, as well as elucidating the coping strategies they employ, so as to make recommendations focussing on key areas, where alleviation of occupational stress is vital. The literature study first focussed on the South African NGO, and the newly qualified social worker within the NGO, to provide a contextual basis for the experience of occupational stress by newly qualified social workers. The literature study then explored the range of occupational stressors that might be experienced by newly qualified social workers, to gain a better understanding of the diversity of stressors present within NGOs, and their aetiology. Lastly, the literature study focussed on the variety of coping strategies available to newly qualified social workers, for coping with, and alleviation of occupational stress. The researcher utilises a purposive sample of 20 newly qualified social workers, These workers had practiced for up to 24 months, in the Boland area of the Western Cape. An interview schedule was used as measuring instrument. The result of the investigation confirmed that particular occupational stressors affecting newly qualified social workers Whilst there were a wide spectrum of stressors experienced by newly qualified social workers on an occasional basis, occupational stressors such as very heavy workloads, unsatisfactory remuneration and the multivariate problems of the client population stood out as stressors experienced on a very frequent basis. The second conclusion to be drawn from this study was that personality traits may play less of a role than expected in determining how much newly qualified social workers experience occupational stress. The third conclusion to be drawn from this study was that a wide range of coping strategies were not only available to newly qualified social workers but that a great deal were effective in helping newly qualified social workers to alleviate their occupational stress. Recommendations made by this study pointed to the importance of NGOs as well as government targeting stressors such as heavy workloads and remuneration, with the aim of retaining skilled social workers just entering into the industry. Another recommendation focussed on the fact that newly qualified social workers have to take ownership over their occupational stress, and actively work to alleviate it in a positive manner. / AFRIKAANSE OPSOMMING: ‘n Verkennende en beskrywende navorsingsontwerp, sowel as 'n gekombineerde kwantitatiewe en kwalitatiewe navorsingsbenadering is benut om die ervarings van pas gekwalifiseerde maatskaplike werkers in nie-regeringsorganisasies se werkstres en streshanteringstrategieë te ondersoek. Die studie is gemotiveer deur 'n gebrek aan navorsing oor die ervarings van werksverwante stres by pas gekwalifiseerde maatskaplike werkers wat by NROs werksaam is. Die doel van die studie was dus om 'n beter begrip vir die ervarings van werksverwante stres by pas gekwalifiseerde maatskaplike werkers in NROs te ontwikkel, sowel as om die betrokke maatskaplike werkers se streshanteringstrategieë te belig, ten einde aanbevelings te kan maak oor sleutelareas waarop gefokus behoort te word in die verligting van werksverwante stres. Die literatuurstudie fokus op die NRO-sektor in Suid-Afrika en die pas gekwalifiseerde maatskaplike werker, ten einde 'n kontekstuele grondslag vir die ervarings van die betrokke maatskaplike werkers se stressors te bied. Die literatuurstudie eksploreer voorts die reeks van stressors wat deur die betrokke maatskaplike werkers ervaar kan word, ten einde 'n beter begrip van die diversiteit van stressors en die etiologie van die stressors te ontwikkel. Die studie fokus ook op die verskeidenheid strategieë wat beskikbaar is aan pas gekwalifiseerde maatskaplike werkers, om hulle werksverwante stres te verminder. Die navorser het 'n doelbeswuste steekproef van 20 pas gekwalifiseerde maatskaplike werkers benut. Hierdie werkers is almal die afgelope 24 maande werksaam in die Boland area van die Wes-Kaap. 'n Onderhoudskedule is as navorsingsinstrument benut. Die bevindinge van die navorsing bevestig dat die pas gekwalifiseerde maatskaplike werker wel spesifieke werksverwante stressors beleef. Alhoewel 'n groot verskeidenheid stressors soms aanwesig is, kom werksverwante stressors soos groot werksladings, onbevredigende numerering en die verskeidenheid van die verbruikersisteem se probleme meer algemeen voor. Die tweede bevinding vanuit hierdie studie dui daarop dat persoonlikheidstrekke speel waarskynlik 'n mindere rol as wat verwag word, in die aanwesigheid van stres by die pas gekwalifiseerde maatskaplike werker. Die derde bevinding dui daarop dat 'n groot verskeidenheid stresverligtingstrategieë beskikbaar is om werksverwante stres te verlig en dat hierdie strategieë wel effektief aangewend kan word. Die aanbevelings vanuit hierdie studie wys op die belangrikheid daarvan dat NRO's en die regering stressors soos groot werksladings en numerering verlig, ten einde pas gekwalifiseerde maatskaplike werkers vir die praktyk te werf. Ander aanbevelings fokus op die feit dat pas gekwalifiseerde maatskaplike werkers eienaarskap van hulle werksverwante stressors moet aanvaar deur aktief hulle werkstres op 'n positiewe wyse te hanteer.

A model of social stressor variables, social integration variables and demographic control variables was tested to assess their impact on alcohol use among the elderly. A secondary analysis of a survey on alcohol use among the elderly in Edmonton, Alberta, Canada, was conducted to test the major hypotheses of the study. Contingency table analysis, using gamma and partial gamma as correlation coefficients, was utilized in the data analysis. The first hypothesis, in regard to the positive relationship of social stressors with alcohol use, was confirmed. The best predictors of alcohol use among the social stressor variables were usual occupation, length of retirement, annual income, and subjective health status. The second hypothesis, that the social integration variables would be negatively related to alcohol use, received only moderate support. The results of the analysis indicated that six of the ten social integration variables were negatively related to alcohol use. Only three of these variables, retirement status, religious participation, and marital status, were statistically significant. Hypothesis three also was not confirmed. The introduction of the social integration variables did not substantially decrease the strength of the relationship between social stressors and alcohol use. Gender and age were also introduced as control variables for the relationship between social stressors and alcohol use. Age had only a limited impact on the zero-order relationships. Gender demonstrated a strong relationship with alcohol use. Statistical analyses indicated that gender was the strongest predictor of alcohol use of all the variables in the analysis. The nature of the zero-order relationships of four of the six stressor variables changed when gender was controlled, and the partial relationships decreased in strength. It was suggested that future research on alcohol use among the elderly should focus on gender differences.

This paper explores issues of the work stress of Czech employees using the data from Quality of working life survey conducted in Sociological institute of Czech Academy of science in 2014. However work stress is generally seen as a serious problem, employers in the Czech Republic do not take it enough into account yet. The aim of this paper is to define groups of employees which are the most endangered by work stress, sources of stress (stressors) and explore the relationship between work stress and life satisfaction with special focus on employee status. As a theoretical background, we use the theory of spillover (transmission between life spheres), theories of high status stress and low status stress and balance models of work stress (namely Job demands-control model and Effort- reward imbalance model). Apart of work demands, overtime work, low social support and negative phenomenon as well as monotonous and unattractive job content and poor job security were identified as important stressors. As the most endangered group were identified those who have lower employee status, high level of stress and also lower satisfaction in all studied aspects of life. Situation of this group can be seen as a serious social problem. All identified stressors occur in this group together with other unfavourable...

La recherche présentée s’intéresse à l’expérience des enfants en situation de sans logement. Ce travail s’inscrit dans la cadre de la théorie transactionnelle du stress et du coping proposée par Lazarus et Folkman (1984). La démarche vise à saisir leur perception de la situation de sans logement, d’identifier les facteurs de stress auxquels ils sont exposés et les stratégies de coping qu’ils utilisent pour faire face au stress perçu. Cette étude a été menée auprès de 30 enfants d’âge scolaire (7 ans et demi à 13 ans), hébergés avec leurs familles à l’hôtel. Les données ont été recueillies dans la cadre de l’entretien compréhensif et à l’aide du questionnaire KidCope. Cette étude a permis également d’apporter des connaissances sur le profil des familles hébergées à l’hôtel grâce aux données recueillies auprès des parents.La moitié des enfants vit dans une famille monoparentale et plus de deux tiers ont une fratrie. Plus de deux tiers des enfants est nés à l’étranger, un tiers vit dans une famille en situation administrative précaire et la majorité des familles est sans ressources. La durée moyenne de présence de la famille en France est de 5,54 ans et la moyenne de la durée d’hébergement pris en charge par le 115 s’élève à 3,24 ans. Les discours des enfants sont marqués par des sentiments négatifs, parfois confus, face au manque de prévisibilité dans leur vie. La place centrale est occupée par l’école et la famille. L’école représente souvent le seul endroit assurant le sentiment de stabilité, d’appartenance et le maintien des liens sociaux. La famille, quant à elle, grâce au soutien des proches, permet à l’enfant de faire face aux difficultés rencontrées. Dans le cas de nombreux enfants, la situation de sans logement apparaît étroitement liée à l’expérience migratoire de la famille. L’expérience de sans logement s’avère être une situation stressante pour les enfants : tous les enfants ont identifié au moins un facteur de stress dans leur vie. Au-delà des facteurs de stress propres aux enfants d’âge scolaire, les facteurs identifiés par les enfants participant à notre recherche peuvent être classifiés dans l’un des trois groupes suivants : les facteurs de stress liés à la situation de sans logement, à la pauvreté et/ou à l’expérience migratoire. Les enfants utilisent diverses stratégies de coping pour gérer le stress perçu. De manière générale, les stratégies d’approche sont utilisées plus fréquemment et évaluées comme plus efficaces que les stratégies d’évitement. / The purpose of this study is to describe the homeless experience of school-aged children. The theoretical framework for the study was Lazarus’ and Folkman’s (1984) stress and coping processes. In this study the focus was on a child perception of the situation, the stressors they identify and the coping strategies they use. The data was collected from 30 school-aged children living with their families at hotel, through comprehensive interviews and KidCope checklist. This study also brings knowledge about homeless families’ profile through the data collected from parents.Half of the children live in single parent families and two third have siblings. More than two third of children are born abroad, one third live as undocumented migrants and the most of families have no resources. The average family’s length of stay in France is 5,54 years and the average length of being sheltered is 3,24 years. The discourse of children is characterized by negative emotions, sometimes confusion, in face of lack of predictability in their life. The central place is accorded to school and family. School is often the unique place which provide a sense of stability and belonging, as well as social support. Family, through a support of loved ones, help child to cope with difficulties. For many of children, homelessness appears closely connected with migratory experience. Homeless experience is stressful for them: all children who participated in this research perceived at least one thing as stressful in their life. Beyond the stressors specific to school-aged children, the factors identified by the children involved in our research can be classified into one of three groups: stressors related to homelessness, stressors related to poverty and / or stressors related to migratory experience. Children use many different ways to cope with stressors. In general, they used more often approach coping and they rate it as more efficacious than avoidance coping.

Made available in DSpace on 2016-04-04T18:27:39Z (GMT). No. of bitstreams: 1 Cesar Roberto Pinheiro.pdf: 853386 bytes, checksum: 5cd47f311a8e736a6526238c82882b44 (MD5) Previous issue date: 2008-02-11 / In order to measure quality of life, symptoms and incidence of stress, and the main occupational stressors in clergies (men and women) in the Methodist Church, as well as the degree of association of these variables, an interview was held with 74 adults (49 males and 25 females), 20 and 70 years old, approximately. The following instruments of measure were applied: term of agreement; identification form; inventory of stress symptoms , survey on stress sources in clergies; visual analogic scale and inventory of quality of life. It was noticed that 50% of the sample was highly stressed and that 64,5% had bad quality life in terms of health care. It was also noticed that the percent of female population with stress (64%) overtook that of male in a similar situation (42,86%). As to symptoms, the study showed that in the stressed women the tendency of developing psychological symptoms is higher than it is in the men in the present sample. It was also noticed a significant percent of stress cases among married clergywomen. Significant and negative correlations were observed between quality of life in health area and stress, indicating that higher levels of stress correlates with lower perception of life quality. The research also indicated that the first years of pastoral practice is associated with a higher level of stress. Considering stressors, it was seen that the main sources of stress in a clergy life are: concern about their children s education (due to constant itinerancy); the undergoing of pastoral indication, and financial negotiation (pastoral stipend) between clergies and Church administration. / A fim de averiguar a qualidade de vida, incid?ncia e sintomatologia de stress e os principais estressores ocupacionais em cl?rigos (as) da Igreja Metodista e o grau de associa??o entre estas vari?veis, entrevistou-se 74 pessoas, das quais 49 homens e 25 mulheres, contando entre 20 e 70 anos, aproximadamente. Utilizaram-se os seguintes instrumentos: Termo de consentimento livre e esclarecido; Formul?rio de identifica??o dos participantes; Invent?rio de Sintomas de Stress (ISSL); Levantamento de Fontes de Stress em Cl?rigos (LFSC); Escala Anal?gica Visual (EAV) e Invent?rio de Qualidade de Vida (IQV). Verificou-se que, 50% da amostra, estava com alto n?vel de stress e 64,5% com m? qualidade de vida no que tange a quest?o da sa?de. Observou-se que o percentual de participantes do sexo feminino com stress (64% das mulheres) superou o percentual masculino (42,86%). Quanto aos sintomas observados, constatou-se uma tend?ncia de maior sintomatologia psicol?gica entre mulheres que entre homens estressados. Constatou-se ainda a presen?a de stress, em um percentual significativo de cl?rigas casadas. Observaram-se correla??es significativas e negativas entre a ?rea da sa?de do IQV com os escores nas fases do ISSL, indicando que, quanto maior o n?vel de stress, menor a percep??o de qualidade de vida. Tamb?m se constatou que os primeiros anos do labor pastoral revelaram maiores ?ndices quanto ao n?vel de stress. A partir do LFSC verificou se que as principais fontes estressoras na ocupa??o de cl?rigos (as) s?o: preocupa??o com a educa??o dos filhos frente ?s mudan?as de resid?ncia, sujei??o ao processo de nomea??o pastoral e negocia??o dos subs?dios pastorais com a administra??o da igreja.