The firm In this research is a trading company that has been exploiting and marketing hi-tech materials and equipments since it was founded in 1968. From 1980, the firm has been working on the globalization arrangement and the requirement to expand the company's operation scope. The overseas subsidiaries were established in south-eastern Asia, Hong Kong, and China. In today's growing complexity of global networks of supply chains and hypercompetitive business environments, firms are confronted with the need to manage supply chain activities across functions and between firms. Yet the overseas subsidiaries might not certainly get enough resources and support from their headquarter to conquer the challenges, even though they usually face tough competition and greater customer scale especially in China. The profit center system is the major reason that obstructs the cooperation between the headquarter and the overseas subsidiaries. Some employees of the headquarter just care their own business region, instead of assisting overseas subsidiaries to grow up together, and developing the strategies of the whole business group for the future. The findings show that a firm¡¦s cross-functional orientation (CFO) has positive effect on supply chain management (SCM) performance with empirical evidence. The conclusions are as below¡G 1. The cross-functional orientation (CFO) has remarkably positive effect on customer satisfaction. And the stronger factors that encourage CFO to enhance customer satisfaction are operation linkage and technology integration. 2. The cross-functional orientation (CFO) affects remarkably and positively on supply chain management (SCM) responsiveness. And operation linkage, participative management, and technology integration are stronger factors that encourage CFO to enhance supply chain responsiveness. 3. The supply chain management (SCM) responsiveness has remarkably positive effect on customer satisfaction. 4. The customer satisfaction of the headquarter and overseas subsidiaries influences each other.

Submitted by Jéssica dos Santos Leite Gonella null (jessica_gonella@hotmail.com) on 2018-02-26T15:31:32Z No. of bitstreams: 1 JéssicaGonella_PGAD_TUPA.02-2018.pdf.pdf: 3615336 bytes, checksum: 842536524c4c21f89b7a3fbf45ad85aa (MD5) / Approved for entry into archive by Eliana Katia Pupim (katiapupim@tupa.unesp.br) on 2018-03-02T17:51:10Z (GMT) No. of bitstreams: 1 gonella_jsl_me_tupa.pdf: 3615336 bytes, checksum: 842536524c4c21f89b7a3fbf45ad85aa (MD5) / Made available in DSpace on 2018-03-02T17:51:10Z (GMT). No. of bitstreams: 1 gonella_jsl_me_tupa.pdf: 3615336 bytes, checksum: 842536524c4c21f89b7a3fbf45ad85aa (MD5) Previous issue date: 2018-02-08 / Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP) / A complexidade atrelada à cadeia de suprimentos, assim como a importância econômica e social que a agricultura familiar representa para o país, são fatores que impulsionam a investigação científica. É notável o caráter dinâmico atrelado ao mundo dos negócios, sendo indissociável a implementação de estratégias necessárias a ultrapassar as adversidades impostas pelo ambiente. Nesse contexto, a presente pesquisa apresenta como objetivo geral, analisar quais são os gargalos para os processos de negócios da cadeia de suprimentos do setor de polpa de frutas, partir da relação entre agroindústria processadora e produtor rural familiar. O arcabouço teórico foi amparado pela Revisão Bibliográfica Sistemática (RBS), a qual proporcionou a identificação do estado da arte sobre Supply Chain Management (SCM) e processos de negócios, bem como serviu de base conceitual para a construção dos questionários de pesquisa. Para tanto, adotou-se como método o estudo de caso, o qual permitiu compreender a relação dial entre produtores rurais familiares e agroindústrias processadoras de polpa de frutas. Os dados foram colhidos por meio de questionários aplicados a quatro agroindústrias processadoras de polpa de frutas e 30 produtores rurais da região Oeste Paulista/SP. A análise dos dados foi amparada pela estatística descritiva e pelo método Grey Relational Analysis (GRA). Os resultados revelaram oito processos de negócios gargalos para os produtores rurais familiares e dois para as agroindústrias processadoras. Para os produtores rurais, encontrou-se os seguintes processos gargalos: Desenvolvimento de Produto e Comercialização II (0,555), Gestão de Retornos II (0,544), Gestão da Demanda I (0,524), Gestão do Relacionamento com o Ciente I (0,486), Gestão do Relacionamento com o Fornecedor II (0,478), Gestão do Fluxo de Manufatura I (0,447), Gestão de Retornos III (0,380) e Gestão da Demanda II (0,339). Já para as agroindústrias os processos de negócios gargalos foram Gestão de Retornos I (0,577) e Gestão de Retornos II (0,577). O estudo contribuiu para o entendimento da relação dial, bem como para o reconhecimento dos mercados institucionais no sentido de fortalecer o elo mais fraco da cadeia de suprimentos. Diante dos resultados aqui apresentados observa-se que a cadeia de suprimentos do setor de polpa de frutas enfrenta uma série de desafios. Tais desafios ultrapassam as fronteiras das propriedades rurais, incluindo fatores estruturais, históricos, sociais, culturais e organizacionais. No que tange os aspectos operacionais, é perceptível que a maioria dos agentes não estão dispostos a atuar com base nas vertentes de gestão propostas pela SCM. Para que isso ocorra, é fundamental que exista relações de interdependência e principalmente interesse mútuo na delimitação de parcerias e princípios cooperativos. Portanto, conclui-se que para alcançar a sinergia é necessário mais do que investimentos e amparo governamental, mas principalmente credibilidade, confiança e interesse em compartilhar informações estratégicas. A identificação dos processos de negócios gargalos se mostra importante a medida que permitiu traçar propostas que visam a superação dos gargalos e o alcance de melhor eficiência da cadeia de suprimentos. Como proposição para futuras pesquisas, sugere-se o desenvolvimento de um modelo de avaliação de cadeia de suprimentos do setor agroindustrial, que trate os problemas de acordo com suas especificidades particulares e encontre melhores soluções integradoras. / The complexity linked to the supply chain, as well as the economic and social importance that family agriculture represents for the country, are factors that drive scientific research. The dynamic nature of the business world is remarkable, and the strategies necessary to overcome the adversities imposed by the environment are inseparable. In this context, the present research aims to analyze the bottlenecks for the business processes of the supply chain of the fruit pulp sector, starting from the relationship between processing agroindustries and family farmer. The theoretical framework was supported by the Systematic Bibliographic Rreview (RBS), which provided the identification of the state of the art on Supply Chain Management (SCM) and business processes, as well as served as a conceptual basis for the construction of the research questionnaires. For this purpose, the case study was adopted as a method, which allowed the understanding of the dialectal relationship between family farmers and fruit pulp processing agro-industries. Data were collected through questionnaires applied to four pulp processing agroindustries and 30 rural producers from the West of São Paulo State. Data analysis was supported by descriptive statistics and the Gray Relational Analysis (GRA) method. The results revealed eight bottleneck business processes for the family farmers and two for the processing agroindustries. For rural producers, the following bottlenecks were found Product Development and commercialization II (0,555), Returns Management II Demand Management I (0.524), Customer Relationship Management I (0.486), Supplier Relationship Management II (0.478), Manufacturing Flow Management I (0,447), Returns Management III (0,380) and Demand Management II (0,339). For agribusiness, the bottleneck processes were: Customer Relationship Management I (0.786), Product Development and Commercialization I (0.760), Product Development and Commercialization II (0.718), Demand Management I (0.708), Returns Management I (0.577) and Returns Management II (0.577). The study contributed to the understanding of the dialect relationship, as well as to the recognition of the institutional markets in order to strengthen the weakest link in the supply chain. In view of the results presented here, it is observed that the supply chain of the fruit pulp sector faces a series of challenges. Such challenges extend beyond rural property boundaries, including structural, historical, social, cultural, and organizational factors. Regarding the operational aspects, it is noticeable that most agents are not willing to act based on the management aspects proposed by SCM. For this to occur, it is fundamental that there are relations of interdependence and mainly mutual interest in the delimitation of cooperative partnerships and principles. Therefore, it is concluded that achieving synergy requires more than investments and government support, but mainly credibility, trust, and interest in sharing strategic information. The identification of the bottleneck business processes is important as it allows to outline proposals that aim to overcome the bottlenecks and achieve better supply chain efficiency. As a proposal for future research, it is suggested the development of an agroindustrial supply chain evaluation model that addresses the problems according to their particular specificities and finds better integration solutions. / FAPESP: 2016.05.285-1

Allt fler detaljhandelskoncerner möter problem med att optimera fördelning och påfyllning av produkter till butiker. Ledtiderna inom modeindustrin är långa och återförsäljarna måste planera sina inköp flera månader i förväg för de kommande säsongerna. Produkterna paketeras hos tillverkarna innan de skickas vidare till centrallagret. Beslut om packstorlekar tas i samband med inköpsordern. Genom att paketera flera lagerhållningsenheter (SKU) tillsammans ökar effektiviteten och kostnader i leveransflödet reduceras, samtidigt kan felfördelningskostnader uppstå. Detta examensarbete är utfört åt Venue Retail Group som är en ledande aktör i norden inom accessoarer, resetillbehör och skor. Syftet med examensarbetet är att finna de åtgärder inom packutformningen som skulle kunna generera ökad genomförsäljning för Venue Retail Groups egenproduktion av syntetväskor. I examensarbetet formuleras förpackningsproblemet som ett optimeringsproblem. En modell utformas för bestämning av optimal packkonfiguration som tillfredsställer varje butikskategoris prognostiserade efterfrågan med målet att minimera de totala kostnaderna. Genom kartläggning av produkternas varuflöde samt identifiering av kostnader relaterade till packkonfiguration föreslår examensarbetet en ändring av Venue Retail Groups befintliga packstrategi som kan uppnå en bättre genomförsäljning. / An increasing number of retail groups is facing problems with optimizing distribution and replenishment of products to serve stores. Lead times in the fashion industry are long and dealers often have to plan their purchases several months in advance for the coming seasons. The products are packed in production before they are sent to the central warehouse. Decisions about the pack configuration are made in connection with the purchase order. By packaging multiple stock-keeping units (SKUs) together, the efficiency increase and the costs in the supply chain can be reduced, while misallocation costs may arise. The master thesis is performed at the Venue Retail Group, which is a leading group in the Nordic region within the accessories, travel equipment and shoes. The objective of the paper is to identify the optimal pack configuration in order to generate increased turnover sales within the supply chain for own production synthetic bags. In this paper the pack problem is formulated as an optimization problem. A model is designed to determine the optimal packing order quantities that satisfy every store category's forecasted demand with the goal to minimize the total costs. By mapping product flow and identifying costs related to pack configuration the paper suggest a change of Venue Retail Groups existing pack strategy to achieve the objective.

Orientador: Eduardo Guilherme Satolo / Resumo: A cadeia de produção do leite é composta por diversos agentes que integram a cadeia de suprimentos desde a aquisição da matéria-prima até a distribuição do produto para o cliente final. Esta cadeia tem importância em termos de contribuição econômica e social para o país ou região. Desta forma, a obtenção de produtividade não está relacionada apenas aos benefícios para o produtor, como aumento de lucratividade, competitividade no mercado, eficiência na gestão das propriedades, mas em aspectos que geram impactos na sociedade, como por exemplo geração de novos postos de trabalho. Este trabalho tem como objetivo geral, analisar quais os principais gargalos na gestão da cadeia de suprimentos leiteira de pequenos produtores da região de Tupã/SP. Desta forma, é indispensável explorar os impactos sofridos pelos produtores, a falta de apoio e orientação para que os mesmos consigam conduzir e realizar uma gestão eficiente em sua propriedade. Tal estudo apresenta a metodologia aplicada em forma de pesquisa de campo de caráter descritiva, com abordagem qualitativa, do tipo survey com aplicação de questionário com questões predominantemente fechadas com uso da escala Likert. O resultado da coleta foi apresentado por meio da análise de correspondência. Tais resultados demostraram os gargalos na cadeia de suprimentos, baseado nos oito pilares da abordagem LSCM, sendo: Gestão da Tecnologia da Informação, Gestão de Fornecedores de Insumos, Eliminação de desperdícios, Produção, Gestão de Relac... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: The milk supply chain is made up of products that integrate the supply chain from the raw material to the final distribution of the product to the end customer. This organization has an economic and social building base for the country or region. Thus, a strategy option is not only an advantage for the producer, such as the increase of profitability, market competitiveness, management performance of companies, but also the managerial impact on society, such as the generation of new jobs. This paper aims to analyze what are the main bottlenecks of the milk and milk industry of small farmers in the Tupã / SP region. Therefore, is necessary It is necessary to explore the impacts suffered by the producers, the lack of support and guidance for them to be able to conduct and efficiently manage their property. The study presents the applied method in the search fields, descriptive, with a qualitative approach, on the survey form, of general studies predominated closed to use the scale of Likert. The result of the collection was presented through the correspondence analysis. These results demonstrated bottlenecks in the supply chain, based on the eight pillars of the LSCM approach, namely: Information Technology Management, Input Supplier Management, Waste Disposal, Production, Customer Relationship Management, Logistics Management, Owners Commitment, and Continuous Improvement. Stands out the result of data collection for the need to improve quality, the implementation of technologi... (Complete abstract click electronic access below) / Mestre

[pt] Uma das maiores mudanças de paradigmas da atual gestão empresarial é relacionada ao fato de que, freqüentemente, unidades de negócios individuais (empresas) não competem mais como unidades isoladas, mas como cadeia de suprimento, estabelecendo, assim, uma nova lógica de competição. Nessa nova lógica, a potencialidade para gerar vantagem competitiva deixou de estar dentro dos limites de uma empresa para estar distribuído entre as empresas que pertencem a uma mesma cadeia. Para atingir essa vantagem, devem ser estabelecidas a integração e otimização da cadeia sobre a perspectiva da Gestão da Cadeia de Suprimento (SCM). A forma com que empresas pertencentes a uma mesma cadeia estão associadas visando a SCM é chamada nessa tese como a dinâmica da cadeia de suprimento. Nesse contexto, a presente tese de doutorado tem como objetivo sistematizar a análise dos elementos relevantes para a dinâmica de uma cadeia de suprimento. Esses elementos relevantes possuem desdobramentos que são comuns às diferentes cadeias de um segmento industrial e outros que são particulares a cada uma dessas cadeias. Com isso, a análise da dinâmica é feita primeiramente para um segmento industrial e em seguida para uma cadeia particular. No caso da tese o segmento analisado é a industria automotiva e a cadeia particular analisada é a responsável pela criação, produção e distribuição de um modelo esportivo de luxo compacto produzido por uma montadora de veículos européia. As principais contribuições dessa tese são a elaboração de um método que possibilite a análise da dinâmica de uma cadeia de suprimento sob a perspectiva da SCM e a sua aplicação nas cadeias de suprimento de quatro plantas de um modelo de uma montadora de veículos, de forma a ilustrar o uso do método. Pode-se concluir com a aplicação do método de análise proposto na tese que as cadeias de suprimento estudadas se encontram em estágios distintos de desenvolvimento de SCM. As diferentes forças atuantes em cada cadeia fazem com que determinados conjuntos de ações que visam a SCM sejam desenvolvidas PUC-Rio em algumas cadeias e não em outras. O mesmo ocorre com a presença dos fatores que viabilizam esses conjuntos de ações nos diferentes elos dos processos de negócio de cada cadeia. / [en] One of the greatest paradigm changes in business management is that business units or individual organizations no longer compete as isolated units or single organizations anymore, but rather as supply chains. If each business unit of the supply chain is acting in a way to optimize its own value, there will be discontinuities at the interfaces and unnecessary costs will result. If an integrated view is taken instead, there may be opportunities in the supply chain where additional expense or time in one segment can save tremendous expense or time in another segment. This is the foundation of the supply chain competition logic. In this context, Supply Chain Management (SCM) has been recognized as a new major forefront for effective competition. This dissertation calls supply chain dynamic the way the business units that take part of the same supply chain are associated aiming at SCM. In this context, the goal of this dissertation is to present a model that systematizes the analysis of the relevant elements of the supply chains dynamics. These SCM relevant elements have implications that are common to the different supply chains that belong to the same industrial segment, and implications that are specific to the chains of the different products that belong to this segment. These elements analysis are done first in the automotive industry and then in selected supply chains of this industry responsible for the creation, production, and distribution of a luxurious compact sport model produced by a European Vehicle Manufacturer. The main contribuitions of this doctoral dissertation are: the elaboration of a method that enables the dynamic analysis of a supply chain under the SCM perspective; and its application to the supply chains of four plants of a vehicle manufacturer model in order to illustrate the methods use. Within the method s application it was possible to obtain and to analyze the dynamics of the four existenting chains for a given vehicle model. It was also possible to conclude that the chains present distinct developmental stages of SCM. The different acting forces in each chain influences the development of specific SCM capabilities in some chains and not in others. The same happens with the presence or absence of the SCM enablers in the different links of each chain s business processes.

Abstract In this globalized era, most industries will not be able to survive by simply optimizing internal structures and infrastructures based upon business strategy. The most successful manufacturers seem to be those that have carefully linked their internal processes to external suppliers and customers in unique supply chains. Quality management represents company-wide activities to improve the quality level of products and works through customer orientation, continuous quality improvement, employees¡¦ involvement, etc. to establish and sustain a competitive advantage. From a perspective of competitive strategy, quality is often seen as a source of differentiation. Quality improvement is an important issue influencing long-term viability of any business enterprise, especially manufacturing companies producing physical goods. A number of researchers suggest that better performance can be achieved by consolidating customer and supplier bases, removing unnecessary steps in the chain, speeding up information and material flows, and creating long-term partnerships with major customers and suppliers to leverage the capabilities of several companies in the chain. Recent years have seen growth in the importance of integration suppliers, manufacturers and customers. Effective integration of suppliers into supply chains serves as a key factor for some companies to gain competitive advantage. Supply chain integration refers to a formation of network encompassing elements of supply chain, which are the suppliers, customers and the company. This paper presents results of an empirical study on effect of quality management practices upon supply chain integration in Aerospace Industry manufacturing companies. Analysis of variance (ANOVA) and regression analysis were conducted to test hypothesizes. This paper used six scales to measure different aspects of quality management including top management leadership for quality , small group problem solving , processes management, supplier involvement, information and feedback and customer forcus upon supply chain integration. Regression results indicated two external factors including supplier involvement, customer forcus have significant impact on supply chain integration, also will increase company competitive performance if all resourses have been adopted properly. For those four internal factors,such as management leadership for quality , small group problem solving , processes management, information and feedback doesn¡¦t have significant impact on supply chain integration.

Vendor managed inventory (VMI) is a form of automated replenishment under which a supplier takes responsibility for managing a customer¡¦s inventory levels for a given product or material. The promise of VMI was more efficient inventory management with less out-of-stock, improved sales and improved consumer satisfaction. Based on the sharing sales information, VMI makes suppliers reduce inventory and cost. Therefore, VMI is one of the most widely discussed initiatives for improving multi-firm supply chain efficiency. The purpose of this paper is to discuss the effect of supplier¡¦s expected cost by using the sharing sales information .We assume the underlying demand process faced by the retailer is ARMA(1,2). We model the supplier¡¦s delivery variance, optimal delivery-up-to level, and expected cost under three different levels of information sharing, namely no information sharing, partial information sharing, and total information sharing. Furthermore, we study the sensitivity analysis of supplier¡¦s delivery variance, optimal delivery-up-to level, and expected cost for the following four factors: lead-time l, correlation coefficient , tow-weights in ARMA(1,2), and , followed by numerical examples to verify our findings. The main results are as follows. 1¡B Information sharing stabilizes the supplier¡¦s delivery and reduces supplier¡¦s optimal delivery-up-to level as well as expected cost. 2¡B In each level of information sharing, there is positive effect to the supplier¡¦s delivery variance, optimal delivery-up-to level, and expected cost for every factor. 3¡B All the factors multiply the cost reduction effect contributed by increasing the level of information sharing. Among all, the lead time l and cause the most significant effect.

[pt] O avanço da tecnologia de informação (TI) nos últimos anos vem permitindo às empresas executarem operações que antes eram inimagináveis. A adoção de sistemas integrados tem sido uma constante nas grandes e médias empresas mundiais que têm buscado integrar todas as suas dimensões do negócio, como o planejamento, compras, vendas, manufatura, finanças, controle e suprimentos, entre outras, com o objetivo de obter maior agilidade e poder de decisão. Para atender a essa necessidade, os sistemas ERP surgiram com o objetivo de suprir o rápido desenvolvimento destes sistemas integrados. É capital que estes projetos de implantação sejam bem sucedidos sob pena de impactar a empresa como um todo. A preocupação com um gerenciamento de riscos efetivo em projetos desta natureza é um dos fatores críticos do seu sucesso. Entretanto o que se vê é a não utilização desta prática na maioria destes projetos. Este trabalho tem como objetivo desenvolver uma lista de riscos no sentido de minimizar os seus impactos nos objetivos destes projetos com o intuito de auxiliar futuras implantações a se planejarem quanto a estes riscos. / [en] The advance of information technology (IT) in recent years has allowed companies to execute operations that previously were unimaginable. The adoption of integrated systems has been common in large and medium- sized companies world-wide as they have sought to integrate all aspects of their business, such as planning, purchasing, sales, manufacturing, finance, control, and supply, with the objective of achieving greater agility and the power to make decisions. To take care of this necessity, ERP systems have emerged, which offer the potential for the fast development of these integrated systems. However, it is essential that the implementation of these projects is successful since they impact the company as a whole. Hence, effective risk management in projects of this nature is one of the critical factors of their success. However, appropriate risk management is seldom practiced in the majority of these projects. This work has the objective of developing a list of probable risks that may affect the success of these projects, with the intention of minimizing their impact, and assisting future implementations to plan properly to avoid these risks.

[pt] A implantação de instalações de armazenagem é vista como uma fonte de aumento do nível de serviço e redução de custos ao longo da cadeia de suprimentos. A presente dissertação busca analisar o estado do arte a respeito de design de armazéns utilizando a metodologia de revisão sistemática de literatura. O período de publicações levantado foi do ano de 1999 até 2011 e a base de dados eletrônica explorada foi a Science Direct. Para guiar a revisão foi elaborado um modelo conceitual contemplando as decisões que fazem parte do escopo do design de armazéns, o qual foi chamado de framework. O framework está dividido em três grandes partes. A primeira parte, input, representa as decisões que precedem ao desenho e implantação das operações de armazenagem em uma instalação e que impactam diretamente nesta fase. A segunda parte é desenho e implantação, e traz as decisões mais relevantes para instalar um armazém e quais as métricas usadas para acompanhar a performance das operações do armazém. E por fim, tem-se a última parte, output que representa o objetivo final do design de armazém para a empresa. A forma como o framework está estruturado sugere que os níveis de decisões são interativos, não podendo ser analisados separadamente, fato comprovado pela análise dos trabalhos encontrados. Por fim, pretende-se que esta dissertação sirva com uma ferramenta para profissionais de design de armazéns, bem como suporte a pesquisas futuras sobre o tema. / [en] The deployment of warehousing facilities is seen as a source of increased level of service and reducing costs along the supply chain. This master thesis aims to analyze the state of the art regarding the design of warehouses using the methodology of systematic literature review. The period of publication raised ranges from 1999 until 2011 and Science Direct was the electronic database explored. To guide the review a conceptual model was developed considering the decisions that are beyond the scope of the design of warehouses, which was called a framework. The framework is divided into three major parts. The first part, input, represents the decisions that precede the design and deployment of warehousing operations in a facility and which directly impact at this stage. The second part is the design and deployment, and brings the most important decisions to install a warehouse and what metrics are used to evaluate the performance of warehouse operations. Finally, the last part, output, representes the the final goal of designing a warehouse for the company. The way the framework is structured suggests that levels of decisions are interactive and can not be analyzed separately, a fact corroborated by the analysis of the studies found. Finally, it is expected that the present master thesis becomes a tool to warehouse design professionals, as well as support for future research on the subject.

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / This research uses Supply Chain (SC) data gathered during the distribution and transportation activities of organic coffee. The purpose of this research is to analyze different ways in which crop-chain solutions are adopted in the region of Junín, Peru. The disintegration of the SC is revealed, as each cooperative member works uncoordinatedly on his own leading to different results standards with high costs and low returns. The study focused on different entities from farmers to the port of Callao of an organic coffee supply chain where disintegration is constant. The paper describes a misaligned supply chain including poorly collaboration. All problems found will be an opportunity to develop a distribution model in the organic coffee supply chain of Junín region. / Revisión por pares