近年來由於網際網路的發達，帶動電子商務的興起、活絡，消費者消費型態的改變直接的衝擊到各個零售通路的經營，台灣地區便利商店的發展更是快速，密集度位居全球之冠。 未來，如何在有限的實體空間下，充分發揮連鎖型便利商店據點多、分佈廣、以及全天候營業的特性，運用虛擬化的模式擴大經營服務的範圍。 本研究是以便利商店業就其在代收服務、電子商務服務、預購服務、以及物流服務導入虛擬化經營模式的作業架構及作業流程一一探討，在其演進的過程中都是以如何提供消費者更便利的服務為前提。 / In recent years, eBusiness has grown enormously due to the popularity of the Internet. This change in consumers' buying habits has a direct impact on the management of retail businesses, including convenience stores. The density of these stores in Taiwan ranks among the highest in the world, and their numbers are rapidly increasing. In the future, with limited available space, how shall we use the virtual business operation model to expand the scope of the management and service using benefits of convenience stores, such as multiple locations, wide distribution and 24/7 availability? In this research, we discuss methods to provide better service to consumers, by using the virtual business operation flowchart along with services provided by convenience stores, such as bill payment, eBusiness, pre-sale and logistics services.

La sociedad ha cambiado, es así como también el retail ha tenido que evolucionar para adaptarse a las necesidades y nuevos requerimientos de los consumidores. Las tiendas de conveniencia, formato dentro del sector retail, han tenido gran aceptación en el mercado peruano, ya que durante los últimos años hemos visto cómo locales de este tipo han incrementado en la ciudad formando parte casi de nuestro día a día. Sin embargo, en la actualidad no solo basta estar cerca del consumidor, sino entender qué necesita. La presente investigación dentro de la limitación de su población de estudio tiene como objetivo comprobar la influencia de la exposición y variedad de productos en el grado de preferencia de los consumidores en las tiendas de conveniencia. La metodología empleada en esta investigación fue cuantitativa no probabilística con un instrumento aplicado a 400 personas en un muestreo por cuotas para analizar variables como los atributos de tienda, motivos de selección y el comportamiento del consumidor. / Society has changed, this is how retail has also had to evolve to adapt to the needs and new requirements of consumers. Convenience stores, a format within the retail sector, have had great acceptance in the Peruvian market, since in recent years we have seen how stores of this type have increased in the city, almost forming part of our daily routine. However, nowadays it is not only enough to be close to the consumer, but to understand what their needs are. The present investigation within the limitation of its study population aims to verify the influence of exposure and product mix on the consumer’s choice preference in convenience stores. The methodology used in this research was quantitative non-probabilistic with an instrument applied to 400 people in a quota sampling to analyze variables such as store attributes, selection reasons and consumer behavior. / Tesis

The Diploma thesis ,Selected aspects of the retail supplier-purchaser relations' defines British grocery retailing. It presents government bodies which regulate retail industry and important independent not-for-profit organizations which have a strong influence on the market situation. It introduces the reader into legislation which regulates supplier-purchaser relations, particularly the Supermarket Code of Practice and its revised version the Groceries Supply Code of Practice. The analytical part examines the British market at the macroeconomical level, outlines the grocery retailing structure, describes the supply chain, customer behaviour, points out certain pricing and product policy trends and presents subjects which are bonded by the provisions set out in the Groceries Supply Code of Practice. The findings on local market competition and barriers which prevent the entry by a competitor are of a high significance as well. Despite the introduction of legal regulation the supplier-purchaser relations remain unequal and unfair. The thesis proposes a forecast of possible future grocery market development in the United Kingdom.

臺灣的連鎖式便利商店密度居世界之冠，為數眾多的門市使得便利商店與臺灣人 民的生活息息相關，就直覺來說，便利商店門市的數量也影響了廠商設立新門市 的決策。本研究建構了一離散選擇的動態賽局，分析臺北市各個行政區便利商店 門市數量對不同廠商設立新門市的影響。實證結果顯示當競爭對手門市數量剛開 始增加時，門市數量對便利商店的利潤有正向的影響，但是當對手門市數量太多 時，此數量的增加對便利商店的利潤產生負向影響。這結果表示一開始門市之間 的互補效果大於替代效果，但是門市數量太多造成過度競爭，此時門市之間的替 代效果大於互補效果。而同品牌的門市數量對於廠商的總利潤也有類似的影響。 另外，本研究也估計便利商店歷年來在臺北市各行政區展店的機率，其中大安區 和中山區是便利商店廠商最想展店的行政區，相對而言，南港區、大同區和萬華 區則是展店機率較低的行政區。 / The density of convenience stores (CVS) in Taiwan is ranked as number one in the world. The highly concentrated market of convenience stores has dramatically changed the lifestyle of Taiwanese people. The number of existing outlets in a region is also an important factor in regard to the entry decisions of new outlets. In this study, we construct a model of the dynamic discrete game, and examine the influence of the rival outlet number on CVS entry decisions in Taipei, Taiwan. The empirical evidence we find is that the CVS profits first rise and then decline as the own or rival outlet number increases. This result implies that the complement and substitution effects vary with the number of the CVS outlets in a specific region. Furthermore, we estimate the probabilities that the CVS companies will set up additional outlets in any district of Taipei during the data period. The results show that it is most likely for the companies to enter the Da’an and Zhongshan districts, while Nangang, Datong and Wanhua are districts with low entry probabilities.