<p>The group of elderly people in Sweden will increase significantly in the future and science point out that the future elderly people will not accept today’s standards and offers of assistance in today’s public elderly care. Therefore public elderly care stands before a significant challenge in terms of development that has to be sustainable. New research also points out that middle managers can be a great strategic resource, and a founder of success, in the challenge of sustainable development. The aim of the report was to increase the knowledge about what middle managers in public elderly care think sustainable development has to embrace, when it comes to quality and personnel administration, in order to meet the needs of the future elderly people. The aim was also to deepen the knowledge of how formal and informal organizational factors facilitate or limit middle managers possibilities to work with development in general and sustainable development in specific in their units. Interviews, as a qualitative method, were used to gather empirical data and the result was analyzed with theories as Domain theory, New Public Management and Situational leadership. Our findings showed that middle managers have little possibilities to work with sustainable development in their units and that formal factors as budget had a great impact of the middle managers overall possibilities in their work. According to the result it seemed that development and long term planning in this particular organization were tasks mainly for the management and political domain. According to our findings it seemed as if the introduction of New Public Management increased the underlying initial problems of human service organizations. According to Domain theory these problems consists of disjunction, discordance and conflicts due to the differences between the three domains when it comes to principles, success measures, structure and work modes.</p>

Univ., Diss.--Potsdam, 2006.

The aim of the study is to gain an understanding regarding the implementation of New Public Management in the public sector’s human service organizations. New Public Management (NPM) originates from the private sector and began at the early 1980s to permeate the public sector. NPM had a huge breaktrough and currently form many organizational bases and structures in the public sector. The implementation of NPM in public organizations has resulted in various problems. Old structures were demolished to be replaced by new structures, which resulted in a change of circumstances for everyone involved in the organization.   The study has a qualitative approach and was designed as a case study. To obtain empirical material I used semi-structured interviews. I analyzed the empirical material using New Public Management, which is included in the new institutional theory. The result made it visible that public reforms are inevitable. Organizations are dependent on its environment and as the environment change the organization must change with it to survive. The result also showcased the conflict, affected by the reform, in which difficulties with leadership, communication, employees’ involvement and adaptability arose. Preventing these negative effects requires an organization that is structured in a way that advocates change and reforms.

Problem. With the Swedish public sectors problem with efficiency in mind, several reforms have beeninitiated during the last decades. These reforms go, in academic contexts, under the name“New public management”. The reforms have resulted in, among other things, an increasedcompetition, privatization and goal-orientation in the public sector. These new conditionshave changed the public leadership challenge and demand an increased focus on innovation todecrease costs and increase value as a central aspect of the Swedish public leadership. Purpose. The purpose for this research has been to examine the conditions for innovation in a publicorganization and how the leadership can improve the organizational innovativeness. Method. This research does not aim to measure the innovativeness in a public organization, instead itfocuses on understanding the condition for innovation and how the leadership can affect theorganizational innovativeness. Hence, it is motivated that I use a qualitative approach in theresearch process. Semi structured interviews and precedent research are being used as afoundation for the results and recommendations given. Conclusion. The leadership’s opportunities to improve the organizational innovativeness depend on anumber of independent organizational variables and the adaption of the variables to oneanother and the system as a whole. Leadership includes both the formal boss and the coworkerin a relationship that ought to be characterizing by reciprocity and cooperation. Bothmanagement and leadership are vital competences for the formal boss as both structure andculture must support each other. The conditions for organizational innovativeness improve ifthe organization has a structure and a culture that enhances: transboundary cooperation, spaceand energy for creative activities, a common context that contributes to an organizationalidentity and motivation and competence and organizational learning. The examinedorganization needs to decentralize the right to make decisions, improve the openness of theculture, and strengthen the organizational identity and audit structures in purpose to facilitatetransboundary cooperation.

Magistrinio darbo tikslas – išsiaiškinti naujosios viešosios vadybos taikymo problemas, išanalizuoti jas ir pateikti galimus sprendimo variantus. Mokslo tiriamajame darbe iškelta hipotezė, jog naujosios viešosios vadybos principų taikymą valstybinėse institucijose apsunkina valdymo reformų ribotumas ir politinės valios bei administracinių gebėjimų stoka. Darbe aptariamos Naujosios viešosios vadybos teorijos idėjos. Remiantis šalių, kuriose jau įvykdytos valstybinio valdymo reformos pavyzdžiais, analizuojami šio naujojo valdymo modelio trūkumai ir privalumai. Magistriniame darbe nagrinėjamos pastarojo modelio taikymo Lietuvoje galimybės ir problemos. Magistrinio darbo tyrimas atliktas keliose ministerijose. Tyrimo metu gautų duomenų analizė patvirtino hipotezėje iškeltas prielaidas. Remiantis respondentų pateiktais atsakymais, galima daryti išvadą, kad bene didžiausi trukdžiai, taikant Naujosios viešosios vadybos teoriją praktikoje, kyla todėl, kad valstybės tarnautojai nėra pasirengę taikyti naujojo valdymo modelio principus. Viešojo sektoriaus tarnautojai neigiamai reaguoja į pokyčius, kadangi, paprastai, tai reiškia griežtesnius reikalavimus jų veiklai, iškyla tinkamos kvalifikacijos klausimas. / The main objective of master's paper is to find out and to analyse the implementation problems of New Public Managemnt, and to submit possible solutions. The hypothesis of this paper is that the implementation of New Public Management is complicated because of limited management reforms and thelack of political awareness and administrative skills. The assumption was confirmed by research datum. There are the ideas of New Public Management theory reviewed. The possibilities and problems of this model implementation in Lithuania are studied.

Oppgaven omhandler utskillingen av Produksjonsvirksomheten i Statens Vegvesen, det som fra 2003 har hett Mesta og hvorda de ansatte ble påvirket av denne utskillingen.

Im Rahmen der Dissertation wird die Anwendung und Wirkung von Kernelementen des New Public Management (NPM) am Beispiel der Bürgerdienste der sechs europäischen Hauptstädte Berlin, Brüssel, Kopenhagen, Madrid, Prag und Warschau analysiert. Hierbei steht der Vergleich von Hauptstädten der MOE-Staaten mit Hauptstädten alter EU-Mitgliedsstaaten im Vordergrund. Es wird die folgende Forschungshypothese untersucht: Die Verwaltungen in den Hauptstädten der östlichen Mitgliedsstaaten der EU haben in Folge der grundsätzlichen gesellschaftlichen und politischen Umbrüche in den 1990er Jahren bedeutend mehr Kernelemente des NPM beim Neuaufbau ihrer öffentlichen Verwaltungen eingeführt. Durch den folgerichtigen Aufbau kundenorientierter und moderner Verwaltungen sowie der strikten Anwendung der Kernelemente des New Public Management arbeiten die Bürgerdienste in den Hauptstädten östlicher EU-Mitgliedsstaaten effizienter und wirkungsvoller als vergleichbare Bürgerdienste in den Hauptstädten westlicher EU-Mitgliedsstaaten. Zur Überprüfung der Forschungshypothese werden die Vergleichsstädte zunächst den entsprechenden Rechts- und Verwaltungstraditionen (kontinentaleuropäisch deutsch, napoleonisch und skandinavisch) zugeordnet und bezüglich ihrer Ausgangslage zum Aufbau einer modernen Verwaltung (Westeuropäische Verwaltung, Wiedervereinigungsverwaltung und Transformations-verwaltung) kategorisiert. Im Anschluss werden die institutionellen Voraussetzungen hinterfragt, was die deskriptive Darstellung der Stadt- und Verwaltungsgeschichte sowie die Untersuchung von organisatorischen Strukturen der Bürgerdienste, die Anwendung der NPM-Instrumente als auch die Innen- und Außenperspektive des NPM umfasst. Es wird festgestellt, ob und in welcher Form die Bürgerdienste der Vergleichsstädte die Kernelemente des NPM anwenden. Im Anschluss werden die Vergleichsstädte bezüglich der Anwendung der Kernelemente miteinander verglichen, wobei der Fokus auf dem persönlichen Vertriebsweg und der Kundenorientierung liegt. Der folgende Teil der Dissertation befasst sich mit dem Output der Bürgerdienste, der auf operative Resultate untersucht und verglichen wird. Hierbei stellt sich insbesondere die Frage nach den Leistungsmengen und der Produktivität des Outputs. Es werden aber auch die Ergebnisse von Verwaltungsprozessen untersucht, insbesondere in Bezug auf die Kundenorientierung. Hierfür wird ein Effizienzvergleich der Bürgerdienste in den Vergleichsstädten anhand einer relativen Effizienzmessung und der Free Disposal Hull (FDH)-Methode nach Bouckaert durchgeführt. Es ist eine Konzentration auf populäre Dienstleistungen aus dem Portfolio der Bürgerdienste notwendig. Daher werden die vergleichbaren Dienstleistungen Melde-, Personalausweis-, Führerschein- und Reisepass-angelegenheiten unter Einbeziehung des Vollzeitäquivalents zur Berechnung der Effizienz der Bürgerdienste herangezogen. Hierfür werden Daten aus den Jahren 2009 bis 2011 genutzt, die teilweise aus verwaltungsinternen Datenbanken stammen. Anschließend wird der Versuch unternommen, den Outcome in die Effizienzanalyse der Bürgerdienste einfließen zu lassen. In diesem Zusammenhang wird die Anwendbarkeit von verschiedenen erweiterten Best-Practice-Verfahren und auch eine Erweiterung der relativen Effizienzmessung und der FDH-Methode geprüft. Als Gesamtfazit der Dissertation kann festgehalten werden, dass die Bürgerdienste in den untersuchten Hauptstädten der MOE-Staaten nicht mehr Kernelemente des NPM anwenden, als die Hauptstädte der westlichen Mitgliedsstaaten der EU. Im Gegenteil wendet Prag deutlich weniger NPM-Instrumente als andere Vergleichsstädte an, wohingegen Warschau zwar viele NPM-Instrumente anwendet, jedoch immer von einer westeuropäischen Vergleichsstadt übertroffen wird. Auch die Hypothese, dass die Bürgerdienste in den Hauptstädten der MOE-Staaten effizienter arbeiten als vergleichbare Bürgerdienste in den Hauptstädten westlicher EU-Mitgliedsstaaten wurde durch die Dissertation entkräftet. Das Gegenteil ist der Fall, da Prag und Warschau im Rahmen des Effizienzvergleichs lediglich durchschnittliche oder schlechte Performances aufweisen. Die aufgestellte Hypothese ist durch die Forschungsergebnisse widerlegt, lediglich das gute Abschneiden der Vergleichsstadt Warschau bei der Anwendungsanalyse kann einen Teil der These im gewissen Umfang bestätigen. / In the context of the thesis, the application and impact of core elements of the New Public Management (NPM) is analysed using the example of the Citizen Services of six European capital cities Berlin, Brussels, Copenhagen, Madrid, Prague and Warsaw. In this connection the comparison of the capital cities in the CEE countries with capital cities in the old EU Member States is foregrounded. The following research hypothesis is examined: In consequence of the fundamental social and political upheavals in the 1990s the administrations in the capital cities of the eastern EU Member States have introduced significantly more core elements of NPM during the reorganisation of their public administrations. Due to the consequent erection of customer-oriented and modern administrations and the strict application of core elements of the New Public Management, the Citizen Services in the capital cities of eastern EU Member States work more efficient and effective than comparable Citizen Services in the capital cities of western EU Member States. To survey the research hypothesis, the capital cities are initially assigned to the relevant legal and administrative traditions (Continental European German, Napoleonic and Scandinavian) and afterwards categorised with respect to their initial position to build up a modern administration (western European administration, reunion administration and transformation administration). Thereafter institutional requirements are questioned, which includes a descriptive presentation of urban and administrative history and the analyses of organisational structures of the Citizen Services, the application of NPM instruments as well as the internal and external perspectives of the NPM. It is concluded, whether and in what form the Citizen Services of the capital cities utilise the core elements of NPM. Following the capital cities are compared regarding the application of core elements, whereat the focus is on the personal channel of distribution and customer orientation. The following part of the thesis deals with the output of Citizen Services, which is examined and compared to operational results. This raises in particular the question of the activity quantity and the efficiency of the output. But there are also examines of the results of administrative processes, particularly in reference to customer orientation. Thus a comparison of efficiency of Citizen Services in the capital cities is performed, which is based on a relative measurement of efficiency and the Free Disposal Hull Method (FDH) according to Bouckaert. A focus on popular services from the portfolio of the Citizen Services is needed, wherefore the efficiency of the Citizen Services is calculated with the comparable services identity card, driving license and passport involving the full-time equivalent. Therefor data from the years 2009 to 2011 are used, which originate from internal administrative databases. Following an attempt is made to include the outcome in the analysis of efficiency of the Citizen Services. In this context, the applicability of various advanced best practice methods and an extension of the relative measurement of efficiency and the FDH method is verified. As an overall conclusion of the thesis can be stated that the Citizen Services in the investigated capital cities of the CEE countries do not apply more core elements of the NPM compared to the capital cities of the western EU Member States. In contrast Prague applies significantly less NPM instruments compared to other capital cities, whereas Warsaw applies many NPM instruments but is always exceeded by a western European capital city. The hypothesis that the Citizen Services in the capital cities of the CEE countries work more efficiently than comparable Citizen Services in the capital cities of the western EU Member States is also ruled by the thesis. The opposite is the case as Prague and Warsaw show only an average or poor performance in the context of the comparison of efficiency. The established hypothesis is disproved by the research results, only the good performance of the capital city of Warsaw in the analysis of application is able to confirm a part of the thesis to a certain extent.

Accounting choice has prior to this dissertation been studied comprehensively in the private sector, and in a small extent in the public sector. The purpose of this study is to explain what factors influence the accounting choice in municipal corporations. The dependent variable, accounting choice, has been limited to explain if the municipal corporations either use the fair-value method or the cost-depreciation method when considering asset value loss. The independent variables are partly derived from the New Public Management, which is an umbrella term for the decentralisation of public state authority. The findings of the study indicate that the factors municipal corporations’ dual role does not influence the accounting choice. However, a correlation between the turnover and the use of the fair-value method has been found. The study also shows that there is a correlation between the regulations of the Municipal Act and the use of fair-value method. Furthermore, only one of the hypotheses was found significant. This stated that there is a positive correlation between the financing from the private sector and the use of cost-depreciation method to value tangible assets. The findings indicate that one cannot study municipal corporations as a single phenomenon (i.e. no municipal corporations is another alike). This is because they incorporate charachteristics from both the public and the private sector, and thus, have different levels of publicness. The limitation of this study is that the dependent variable accounting choice is only considering the asset value loss (i.e. fair-value and cost-depreciation method), and thus, does not give a holistic picture of the research field.

Sammanfattning – “Ekonomistyrning i skolsektorn” Datum:               2014-01-08 Nivå:                   Kandidatuppsats i företagsekonomi, 15hp             Institution:          Akademin för Ekonomi, Samhälle och Teknik, EST Författare:          Robert Ericson                    Thomas Ericson                                     15 juni 1985                        23 mars 1988 Rubrik:                     En studie om likheter och skillnader i styrning av två kommunala och två fristående gymnasieskolor i Västerås              Handledare:           Mona Andersson                Nyckelord:          Ekonomistyrning, kommunal och fristående gymnasieskola, balanserat styrkort, benchmarking, styrning, ansvarsfördelning            Frågeställning:     Vilka styrmedel använder sig gymnasieskolorna av?                          Vad finns det för likheter och skillnader i användningen av styrmedel mellan kommunala och fristående gymnasieskolor? Syfte:                     Syftet med studien är att kartlägga vilka likheter och skillnader det finns mellan två kommunala och två fristående gymnasieskolor i Västerås gäller styrning och uppföljning av verksamheten. Det vi avser att fokusera på är ansvarsfördelning, styrformer och budgetprocessen samt undersöka om balanserat styrkort och benchmarking används av skolorna. Metod:               En kvalitativ metod där intervjuer gjordes med två rektorer på kommunala och två rektorer på fristående gymnasieskolor samt en controller på Barn- och            utbildningsförvaltningen i Västerås. Den teoretiska referensramen baseras på vetenskapliga artiklar, böcker om ekonomistyrning och två statliga utredningar.            Slutsats:            Studiens jämförelse mellan kommunala och fristående gymnasieskolor visar att de olika aktörernas verksamhet och styrmedel till stor del liknar varandra. Samtliga skolor har resultatansvar, resultatstyrning, målstyrning och budgetstyrning. Den största skillnaden är att de fristående skolornas rektorer har ett större eget bestämmande över resursförbrukningen.

This thesis employs a multiple case study design to examine the challenges, benefits, and limitations associated with the contracting and procurement frameworks used by three Alberta ministries for the purchase of employment services, including services for people with disabilities. Each framework reflects a market emphasis to varying degrees, and one is seemingly at odds with a shared governance legacy and transformational vision. A literature review inventories a host of issues related to new public management era contracting and the more recent trend toward collaborative or horizontal governance. Semi-structured interviews were used to explore the impact of market mechanisms on inter-organizational dynamics and organizational mandate and autonomy, the use of performance contracting for services for disabled populations, and a governance framework that serves as a backdrop for contracting reforms. It is suggested that the market model begins to strain where services are designed for people with more complex needs and where the overarching goals are intended to bring about societal transformation. The province may be reaching the limits of where a market-inspired model can be expected to produce meaningful results.