Unintended consequences of electronic health records represent undesired effects on individuals or systems, which may contradict initial goals and impact patient care. The purpose of this study was to determine the extent to which a new quantitative measure called the Carrington-Gephart Unintended Consequences of Electronic Health Record Questionnaire (CG-UCE-Q) was valid and reliable. Then, it was used to describe acute care nurses' experience with unintended consequences of electronic health records and relate them to the professional practice environment. Acceptable content validity was achieved for two rounds of surveys with nursing informatics experts (n = 5). Then, acute care nurses (n = 144) were recruited locally and nationally to complete the survey and describe the frequency with which they encounter unintended consequences in daily work. Principal component analysis with oblique rotation was applied to evaluate construct validity. Correlational analysis with measures of the professional practice environment and workarounds was used to evaluate convergent validity. Test-retest reliability was measured in the local sample (N = 68). Explanation for 63% of the variance across six subscales (patient safety, system design, workload issues, workarounds, technology barriers, and sociotechnical impact) supported construct validity. Relationships were significant between subscales for electronic health record-related threats to patient safety and low autonomy/leadership (P < .01), poor communication about patients (P < .01), and low control over practice (P < .01). The most frequent sources of unintended consequences were increased workload, interruptions that shifted tasks from the computer, altered workflow, and the need to duplicate data entry. Convergent validity of the CG-UCE-Q was moderately supported with both the context and processes of workarounds with strong relationships identified for when nurses perceived a block and altered process to work around it to subscales in the CG-UCE-Q for electronic health record system design (P < .01) and technological barriers (P < .01).

It is generally held that economic sanctions have an adverse effect on human rights in sanctioned countries, but what about the non-sanctioned countries? Previous research has found that human rights sanctions appear to have a deterring effect on non-sanctioned countries in Latin America which, in turn, led to human rights improvements. The assumption from these findings suggests that countries improve their human rights in fear of being sanctioned themselves. Utilising a difference-in-differences method with data from CIRI and PTS for the time period 1977-1996, the present quasi-experimental study attempts to test these findings on Africa and Asia by posing the hypothesis that economic sanctions improve the level of human rights protection in the non-sanctioned countries of the same geographical region. The results show that, while there appears to be a positive effect on some measures of human rights in non-sanctioned countries, these effects are weak. Moreover, the results also show that the improvements correspond with the number of years following a sanction, where 1 year displays the weakest human rights improvements, whilst 10 years displays the strongest. The conclusion is that there, in some cases, appears to be a modest effect which needs to be examined further, but that sanctions, nevertheless, do not improve human rights in neighbouring countries in a meaningful way.

Many of the sustainability challenges our society currently face have arisen as unanticipated side effects of our own modern developments. This thesis investigates if unintended consequences and perspectives are fully addressed by traditional methods for providing decision-making support within the sustainability domain. For that purpose, Systems Thinking is utilised in three cases: in the first, Systems Thinking is used to analyse sustainability issues relating to the current product design paradigm. In the second case, Systems Thinking is applied to two product systems – household washing machines and conventional passenger vehicles. The third case discusses different stakeholder perspectives in environmental decision-making and proposes a way to combine the ESA tools LCA, LCC and CBA in order to consider the different stakeholder perspectives. Results of the first case point out that the practices within the current design paradigm are focused on innovations and improvements in material and energy efficiency. These practices have led to the following unintended consequences: consumption rebound effects, increased waste, pollution, negative externalities, economic inequalities and other environmental and social negative impacts. These unintended consequences are represented in a Causal Loop Diagram (CLD). The diagram graphically illustrates how these unintended consequences influence one another and interact by means of cause-effect linkages and reinforcing feedback loops. A novel conceptual framework named Sustainability-Driven Systems-Oriented Design is proposed to work within broader system boundaries in order to address possible negative side effects that micro-level gains could have on macro-level losses. In the case of the two product systems, a CLD for household washing machines and conventional passenger vehicles is developed. The CLDs represent how selected variables interact by means of cause-effect associations to affect environmental impacts of the products. The CLD technique appears to be a useful way to connect quantitative assessment (from Life Cycle Assessment) with qualitative analysis (from Systems Thinking). In the third case it is argued that stakeholders tend to adopt different system boundaries and make assumptions according to their perspective when they use ESA tools in environmental decision-making. A way to combine ESA tools is suggested to facilitate the observation of the environmental decision from different viewpoints. It concludes, to some extent, that traditional methods for providing decision-making support can handle certain parameters that may result in unintended consequences. Systems Thinking may assist in the process of performing qualitative analyses of what is important to consider in order to strengthen the robustness of, and improve on the recommended actions from, quantitative detailed analyses. / <p>QC 201305330</p>

Introduction: En réponse aux exigences du gouvernement fédéral en ce qui concerne les temps d'attente pour les chirurgies électives d’hanche et du genou, les Organismes Canadiens de santé ont adopté des stratégies de gestion pour les listes d'attente. Cependant, il n'existe pas actuellement aucune information disponible concernant les effets imprévus, positive ou négative, de ces stratégies. Méthodologie: Un modèle qui a été construit est tombé en panne la gestion de la chirurgie d’hanche et du genou en différentes étapes, afin d'identifier les effets imprévus possibles pour chaque étape; le modèle a été validé auprès d'un panel d'experts. Cette étude a choisi quatre études de cas en fonction de leur durabilité: un cas qui a été durable, un cas qui a été modérément durable, et deux cas peu probable d'être durable. Dans cette étude qualitative, nous avons mené 31 entretiens semi-structurés entre Novembre 2010 et Juin 2011 avec les gestionnaires, les infirmières, les thérapeutes et les chirurgiens impliqués dans la gestion des stratégies du temps d’attente pour les chirurgies électives d’hanche et du genou. Les quatre cas ont été sélectionnés à partir de trois provinces / régions. Nous avons analysé les conséquences non intentionnelles aux niveaux systémique et organisationnelle en utilisant les stratégies dans chaque contexte. Enregistrements des entrevues ont été transcrits mot à mot et soumis à l'analyse du cadre. Résultats: Les effets négatifs sont la précarité des stratégies en raison du non-récurrente financement, l'anxiété chez les patients qui ne sont pas prêts pour la chirurgie, une redistribution du temps de chirurgie vers l’orthopédie au détriment des autres interventions chirurgicales, tensions entre les chirurgiens et entre les orthopédistes et anesthésistes, et la pression sur le personnel dans le bloc opératoire et postopératoire. Conclusion: La stratégie d’implémentation aux niveaux national et local devrait prendre en compte les conséquences potentielles, positives et négatives. Il y a des conséquences inattendues à chaque niveau de l'organisation des soins de santé. Individuellement et collectivement, ces conséquences peuvent positivement et négativement affecter les résultats. Par conséquent, la planification de la santé doit analyser et prendre en compte les conséquences inattendues en termes de bonnes résultats inattendues, compromis et les conséquences négatives afin d'améliorer les résultats. / Introduction: In response to federal government requirements regarding wait times for elective hip and knee surgeries, Canadian healthcare organizations have adopted wait list management strategies. However, there is currently no information available regarding the unanticipated effects, positive or negative, of these strategies. Methodology: A model was constructed that broke down the management of elective hip and knee surgery into different steps, in order to identify the unanticipated potential effects for each step; the model was validated with a panel of experts. This study chose four case studies based on their sustainability: one case that was sustainable, one case that was moderately sustainable, and two cases considered unlikely to be sustainable. In this qualitative study, we conducted 31 semi-structured interviews between November 2010 and June 2011 with managers, nurses, therapists and surgeons involved in wait time management strategies for hip and knee surgeries. The four cases were selected from three provinces/areas. We analyzed potential unintended consequences at the systemic and organizational levels of using these strategies in each setting. Interview recordings were transcribed verbatim and subjected to framework analysis. Results: Negative effects were the strategies’ precariousness due to non-recurrent funding, anxiety in patients not ready for surgery, a redistribution of surgical time toward orthopaedics at the expense of other surgeries, tensions between surgeons and between orthopaedic surgeons and anaesthesiologists, and significant pressure on personnel in the operating suite and in post-operative care. Conclusions: Strategy implementation at the national and local levels should take into consideration any potential consequences, positive and negative. There are unintended consequences at each level of healthcare organization. Individually and jointly, these consequences can positively and negatively affect outcomes. Therefore, health planning should analyze and take into account unintended consequences in terms of serendipities, trade-offs and negative consequences in order to improve results.

Introduction: En réponse aux exigences du gouvernement fédéral en ce qui concerne les temps d'attente pour les chirurgies électives d’hanche et du genou, les Organismes Canadiens de santé ont adopté des stratégies de gestion pour les listes d'attente. Cependant, il n'existe pas actuellement aucune information disponible concernant les effets imprévus, positive ou négative, de ces stratégies. Méthodologie: Un modèle qui a été construit est tombé en panne la gestion de la chirurgie d’hanche et du genou en différentes étapes, afin d'identifier les effets imprévus possibles pour chaque étape; le modèle a été validé auprès d'un panel d'experts. Cette étude a choisi quatre études de cas en fonction de leur durabilité: un cas qui a été durable, un cas qui a été modérément durable, et deux cas peu probable d'être durable. Dans cette étude qualitative, nous avons mené 31 entretiens semi-structurés entre Novembre 2010 et Juin 2011 avec les gestionnaires, les infirmières, les thérapeutes et les chirurgiens impliqués dans la gestion des stratégies du temps d’attente pour les chirurgies électives d’hanche et du genou. Les quatre cas ont été sélectionnés à partir de trois provinces / régions. Nous avons analysé les conséquences non intentionnelles aux niveaux systémique et organisationnelle en utilisant les stratégies dans chaque contexte. Enregistrements des entrevues ont été transcrits mot à mot et soumis à l'analyse du cadre. Résultats: Les effets négatifs sont la précarité des stratégies en raison du non-récurrente financement, l'anxiété chez les patients qui ne sont pas prêts pour la chirurgie, une redistribution du temps de chirurgie vers l’orthopédie au détriment des autres interventions chirurgicales, tensions entre les chirurgiens et entre les orthopédistes et anesthésistes, et la pression sur le personnel dans le bloc opératoire et postopératoire. Conclusion: La stratégie d’implémentation aux niveaux national et local devrait prendre en compte les conséquences potentielles, positives et négatives. Il y a des conséquences inattendues à chaque niveau de l'organisation des soins de santé. Individuellement et collectivement, ces conséquences peuvent positivement et négativement affecter les résultats. Par conséquent, la planification de la santé doit analyser et prendre en compte les conséquences inattendues en termes de bonnes résultats inattendues, compromis et les conséquences négatives afin d'améliorer les résultats. / Introduction: In response to federal government requirements regarding wait times for elective hip and knee surgeries, Canadian healthcare organizations have adopted wait list management strategies. However, there is currently no information available regarding the unanticipated effects, positive or negative, of these strategies. Methodology: A model was constructed that broke down the management of elective hip and knee surgery into different steps, in order to identify the unanticipated potential effects for each step; the model was validated with a panel of experts. This study chose four case studies based on their sustainability: one case that was sustainable, one case that was moderately sustainable, and two cases considered unlikely to be sustainable. In this qualitative study, we conducted 31 semi-structured interviews between November 2010 and June 2011 with managers, nurses, therapists and surgeons involved in wait time management strategies for hip and knee surgeries. The four cases were selected from three provinces/areas. We analyzed potential unintended consequences at the systemic and organizational levels of using these strategies in each setting. Interview recordings were transcribed verbatim and subjected to framework analysis. Results: Negative effects were the strategies’ precariousness due to non-recurrent funding, anxiety in patients not ready for surgery, a redistribution of surgical time toward orthopaedics at the expense of other surgeries, tensions between surgeons and between orthopaedic surgeons and anaesthesiologists, and significant pressure on personnel in the operating suite and in post-operative care. Conclusions: Strategy implementation at the national and local levels should take into consideration any potential consequences, positive and negative. There are unintended consequences at each level of healthcare organization. Individually and jointly, these consequences can positively and negatively affect outcomes. Therefore, health planning should analyze and take into account unintended consequences in terms of serendipities, trade-offs and negative consequences in order to improve results.

No description available.

Between 1980-2006, thousands of South African pension funds converted members from defined benefit to defined contribution structures. This research set out to answer the questions of why this phenomenon occurred and whether peculiar environmental circumstances influenced the outcome. The research framework identified various stakeholders in the retirement fund industry - government; regulator; pension fund adjudicator; ombudsman for long term insurance; trade unions; members; trustees; business; employers and service providers - and isolated the elements to be considered in the research. Industry experts were interviewed to obtain a macro view of the phenomenon and specific manifestations of the phenomenon were also considered in case studies. The purpose of the research was to develop a model for managers to assist them in dealing with environmental change. Qualitative research methodology was utilised and feedback from semi-structured interviews was categorised into several emergent themes. Within-case and cross-case analyses were conducted. Research results indicate that the conversion phenomenon occurred in two waves - one initiated in the 1980s and driven by the trade unions and a second in the 1990s, driven by employers, often at the advice of their consultants. Evidence of the start of a third wave also emerged. Results indicate that an environmental shock exerted a substantial influence on the course of events. Under these: &#61482; Various factors combined to drive organisational evolution (i.e. adaptation to the environment). &#61482; Adaptation speed was inappropriate and exceeded that which was required for sufficient thought. &#61482; Uncertainty and vacuum circumstances arose leading to consequences that require redress. &#61482; The power of the relative stakeholders changed and influenced the strategic outcome. &#61482; An imbalance in stakeholder interests arose and ethical factors became consequential. &#61482; Business acted to restore certainty for itself. Existing literature explained organisational behaviour in environments of competitive shock and high turbulence, but not in circumstances of environmental shock. A model emerged to assist managers to deal with environmental change, which was applied to an analysis of pension fund reform. It was also applied to the pension fund perspective on Broad-Based Black Economic Empowerment. This model may also be applied in analysis of land redistribution, sanctions and constitutional development. / Business Management / DBL

Between 1980-2006, thousands of South African pension funds converted members from defined benefit to defined contribution structures. This research set out to answer the questions of why this phenomenon occurred and whether peculiar environmental circumstances influenced the outcome. The research framework identified various stakeholders in the retirement fund industry - government; regulator; pension fund adjudicator; ombudsman for long term insurance; trade unions; members; trustees; business; employers and service providers - and isolated the elements to be considered in the research. Industry experts were interviewed to obtain a macro view of the phenomenon and specific manifestations of the phenomenon were also considered in case studies. The purpose of the research was to develop a model for managers to assist them in dealing with environmental change. Qualitative research methodology was utilised and feedback from semi-structured interviews was categorised into several emergent themes. Within-case and cross-case analyses were conducted. Research results indicate that the conversion phenomenon occurred in two waves - one initiated in the 1980s and driven by the trade unions and a second in the 1990s, driven by employers, often at the advice of their consultants. Evidence of the start of a third wave also emerged. Results indicate that an environmental shock exerted a substantial influence on the course of events. Under these: &#61482; Various factors combined to drive organisational evolution (i.e. adaptation to the environment). &#61482; Adaptation speed was inappropriate and exceeded that which was required for sufficient thought. &#61482; Uncertainty and vacuum circumstances arose leading to consequences that require redress. &#61482; The power of the relative stakeholders changed and influenced the strategic outcome. &#61482; An imbalance in stakeholder interests arose and ethical factors became consequential. &#61482; Business acted to restore certainty for itself. Existing literature explained organisational behaviour in environments of competitive shock and high turbulence, but not in circumstances of environmental shock. A model emerged to assist managers to deal with environmental change, which was applied to an analysis of pension fund reform. It was also applied to the pension fund perspective on Broad-Based Black Economic Empowerment. This model may also be applied in analysis of land redistribution, sanctions and constitutional development. / Business Management / DBL

Contexte : La mauvaise qualité et la faible utilisation des services de santé contribuent aux taux élevés de morbidité et de mortalité dans plusieurs pays à faible et à moyen revenu. Face à cette situation, le gouvernement du Burkina Faso a testé une intervention novatrice qui combine le financement basé sur la performance (FBP) à des mesures d'équité en santé. Les formations sanitaires ont reçu des prix unitaires pour des services de santé fournis ainsi que des bonus conditionnels à la qualité des soins. Des comités communautaires ont sélectionné les indigents pour leur octroyer des exemptions de paiements des soins. Malgré le peu d’études sur le sujet, des acteurs en santé mondiale craignent que l’intervention puisse avoir des conséquences non intentionnelles importantes. Objectif : Cette thèse vise à accroître les connaissances scientifiques sur les conséquences non intentionnelles du FBP combiné à des mesures d'équité en santé dans un environnement à faible revenu. Méthodes : Nous avons développé un cadre conceptuel basé sur la théorie de la diffusion des innovations. Une étude de cas multiples a été réalisée avec neuf formations sanitaires au Burkina Faso. Cinq mois sur le terrain ont permis d’effectuer 104 entrevues semi-structurées, 266 séances d'observation et des conversations informelles avec un large éventail d'acteurs incluant les prestataires de soins, les patients et les vérificateurs. Les données qualitatives ont été codées avec QDA miner pour faciliter l’analyse thématique. Nous avons également utilisé des données quantitatives du système de gestion pour décrire l'évolution des services et trianguler les résultats. Résultats : La nature et la mise en œuvre de l'intervention ont interagi avec le système social et les caractéristiques de ses membres pour engendrer des conséquences non intentionnelles importantes, dont la plupart étaient indésirables. Les prestataires de soins ont démontré une fixation sur les mesures de rendement, ont falsifié les registres médicaux et ont enseigné de mauvaises pratiques aux stagiaires pour augmenter leurs subsides et bonus. Comme conséquence non intentionnelle désirable, certaines formations sanitaires ont limité la vente de médicaments sans prescriptions pour encourager les consultations. Les vérifications communautaires, durant lesquelles les patients sont retrouvés pour vérifier les services déclarés, ont entraîné la falsification des données de vérification, la perte de la confidentialité des patients et certaines craintes chez les patients, bien que certains étaient heureux de partager leurs opinions. Enfin, les prestataires de soins ont limité les services offerts gratuitement aux indigents, ce qui a déclenché des conflits. Discussion : Cette thèse contribue au développement des connaissances scientifiques sur la façon dont le FBP, combiné à des mesures d'équité, peut engendrer des conséquences non intentionnelles. Les résultats sont utiles pour affiner ce type d’intervention et éclairer une mise en œuvre efficace dans le secteur du financement de la santé. Plus largement, cette thèse démontre la faisabilité et la valeur ajoutée d'utiliser un cadre conceptuel pour étudier les conséquences non intentionnelles. Elle pourra guider les chercheurs à élargir leur angle d’analyse afin de rendre compte des conséquences intentionnelles et non intentionnelles des interventions complexes en santé. / Background: Poor quality and low utilization of healthcare services contribute to high levels of morbidity and mortality in many low- and middle-income countries (LMICs). In response, the government of Burkina Faso tested an innovative intervention that combines performance-based financing (PBF) with health equity measures. Healthcare facilities received unit fees for targeted services and bonuses conditional upon the quality of care. To reduce inequities in access to care, community-based committees selected indigents, i.e., the poorest segment of the population, to offer them user fee exemptions. Facilities were also paid more for services delivered to indigents. Despite the potential of this type of intervention, many global health actors argue that it could lead to important unintended consequences that influence its overall impact. Yet, little attention has been given to studying the unintended consequences of this complex intervention. Objective: This thesis aims to increase the scientific knowledge on the unintended consequences of PBF combined with health equity measures in a low-income setting. Methods: We developed a conceptual framework based on the diffusion of innovations theory. Using a multiple case study design, we selected nine healthcare facilities in Burkina Faso. Over five months of fieldwork, we collected multiple sources of qualitative data including 104 semi-structured interviews, 266 recorded observation sessions, informal conversations and documentation. Participants included a wide range of stakeholders, such as providers, patients, and PBF verifiers. Data were coded using QDA miner to conduct a thematic analysis. We also used secondary data from the PBF routine management system to describe the evolution of services and triangulate results. Results: Interactions between the nature and implementation of the intervention, the nature of the social system, and its members’ characteristics led to important unintended consequences, most of which were undesirable. Providers were fixated on performance measures rather than on underlying objectives, falsified medical registers, and taught trainees improper practices to increase subsidies and bonuses. As a desirable unintended consequence, we found that some facilities limited the sale of non-prescribed medication to encourage patients to consult. Community verifications, in which patients are traced to verify the authenticity of reported services and patient satisfaction, also led to unintended consequences, such as the falsification of verification data, the loss of patient confidentiality, and fears among patients, although some were pleased to share their views. Lastly, health equity measures also triggered changes that were not intended by program planners. For example, providers limited the free services and medication delivered to indigents, which led to conflicts between parties. Discussion: This thesis contributes to the development of scientific knowledge on how PBF interventions, combined with equity measures, can trigger unintended consequences in a low-income setting. The results are useful to inform effective implementation and refine interventions, particularly in the health financing sector. More broadly, this thesis demonstrates the feasibility and added value of using a conceptual framework to study the unintended consequences of complex health interventions. This thesis can inspire and guide future researchers to broaden their analytical horizons to capture both intended and unintended consequences of health interventions.