Several calamities occur throughout the world each year, resulting in varying losses. Disasters wreak havoc on infrastructures and impair operation. They result in human deaths and injuries and stress people's mental and emotional states. These negative impacts of natural disasters induce significant economic losses, as demonstrated by the $ 423 billion loss in 2011 in Tohoku, Japan, and the $ 133 billion loss in hurricane Harvey, U.S.A. Every year, hurricanes and tropical storms result in 10,000 human deaths worldwide. To mitigate losses, communities' readiness, flexibility, and resilience must be strengthened. To this end, appropriate techniques for forecasting a community's capacity and functionality in the face of impending crises must be developed and suitable community resilience metrics and their quantification must be established. Collaboration between critical infrastructures such as power systems and emergency services and social networks is critical for building a resilient community. As a result, we require metrics that account for both the social and infrastructure aspects of the community. While the literature on critical infrastructures such as power systems discusses the effect of social factors on resilience, they do not model these social factors and metrics due to their complexity. On the other hand, it turns out that the role of critical infrastructures and some critical social characteristics is overlooked in the computational social science literature on community resilience. Thus, this dissertation presents a multi-agent socio-technical model of community resilience, taking into account the interconnection of power systems, emergency services, and social communities. We offer relevant measures for each section and describe dynamic change and its dependence on other metrics using a variety of theories and expertise from social science, psychology, electrical engineering, and emergency services. To validate the model, we used data on two hurricanes (Irma and Harvey) collected from Twitter, GoogleTrends, FEMA, power utilities, CNN, and Snopes (a fact-checking organization). We also describe methods for quantifying social metrics such as anxiety, risk perception, cooperation using social sensing, natural language processing, and text mining tools. / Doctor of Philosophy / Power systems serve social communities that consist of residential, commercial, and industrial customers. The social behavior and degree of collaboration of all stakeholders, such as consumers, prosumers, and utilities, affect the level of preparedness, mitigation, recovery, adaptability, and, thus, power system resilience. Nonetheless, the literature pays scant attention to stakeholders' social characteristics and collaborative efforts when confronted with a disaster and views the problem solely as a cyber-physical system. However, power system resilience, which is not a standalone discipline, is inherently a cyber-physical-social problem, making it complex to address. To this end, in this dissertation, we develop a socio-technical power system resilience model based on neuroscience, social science, and psychological theories and use the threshold model to simulate the behavior of power system stakeholders during a disaster. We validate our model using datasets of hurricane Harvey of Category 4 that hit Texas in August 2017 and hurricane Irma of Category 5 that made landfall in Florida in September 2017. We retrieve these datasets from Twitter and GoogleTrend and then apply natural language processing and language psychology analysis tools to deduce the social behavior of the end-users.

A transportation system is a critical infrastructure that is key for mobility in any community. Natural hazards can cause failure in transportation infrastructure and impede its routine performance. Ecological systems are resilient systems that are very similar to transportation systems. Diversity is a fundamental factor in ecological resilience, and it is recognized as an important property of transportation resilience. However, quantifying transportation diversity remains challenging, which makes it difficult to understand the influence of diversity on transportation performance and resilience. Consequently, three studies are undertaken to remedy this circumstance. The first study develops a novel approach – inspired by biodiversity in ecological stability theory – to characterize and measure transportation diversity by its richness (availability) and evenness (distribution). This transportation diversity approach is then applied to New York City (NYC) at the zip code level using the GIS data of transportation modes. The results demonstrate the variation of transportation diversity across the city. The characterized inherent and augmented complementarities start to uncover the dynamics of modal compensation and to demonstrate how transportation diversity contributes to this phenomenon. Moreover, the NYC zip codes with low transportation diversity are mainly in hurricane evacuation zones that are more vulnerable. Consequently, low transportation diversity in these areas could affect their post-disaster mobility. In the second study, the influence of transportation diversity on post-disaster mobility is examined by investigating the patterns of mobility in New York City one month before and after Hurricane Sandy using Twitter data. To characterize pre- and post-Sandy mobility patterns, the locations that individuals visited frequently were identified and travel distance, the radius of gyration, and mobility entropy were measured. Individuals were grouped according to the transportation diversity of their frequently visited locations. The findings reveal that individuals that lived in or visited zip codes with higher transportation diversity mostly experienced less disturbance in their mobility patterns after Sandy and the recovery of their mobility patterns was faster. The results confirm that transportation diversity affects the resilience of individual post-disaster mobility. The approach used in this study is one of the first to examine the root causes of changes in mobility patterns after extreme events by linking transportation infrastructure diversity to post-disaster mobility. Finally, the third study employs the transportation diversity approach to investigate modal accessibility and social exclusion. Transportation infrastructure is a sociotechnical system and transport equity is crucial for access to opportunities and services such as jobs and infrastructure. The social exclusion caused by transport inequity could be intensified after natural disasters that can cause failure in a transportation system. One approach to determine transport equity is access to transportation modes. Common catchment area approaches to assess the equity of access to transportation modes cannot differentiate between the equity of access to modes in sub-regions of an area. The transportation diversity approach overcomes this shortcoming, and it is applied to all transportation modes in NYC zip codes to measure the equity of access. Zip codes were grouped in quartiles based on their transportation diversity. Using the American Community Survey data, a set of important socioeconomic and transport usage factors were compared in the quartile groups. The results indicated the relationship between transportation diversity and income, vehicle ownership, commute time, and commute mode. This relationship highlighted that social exclusion is linked with transport inequity. The results also revealed that the inequity of the transport system in zip codes with low transportation diversity affects poor individuals more than non-poor and the zip codes with a majority of black and Hispanic populations are impacted more. Further consideration of the impacts of Hurricanes Irene and Sandy in NYC shows that people in areas with a lower transportation diversity were affected more and the transport inequity in these areas made it difficult to cope with these disasters and caused post-disaster social exclusion. Therefore, enhancing transportation diversity should support transport equity and reduce social exclusion under normal situations and during extreme events. Together, these three studies illustrate the influence of transportation diversity on the resilience of this infrastructure. They highlight the importance of the provision and distribution of all transportation modes, their influence on mobility during normal situations and extreme events and their contribution toward mitigating social exclusion. Finally, these studies suggest that transportation diversity can contribute to more targeted and equitable transportation and community resilience planning, which should help decision-makers allocate scarce resources more effectively. / Doctor of Philosophy / Transportation systems are very important in every city. Natural disasters like hurricanes and floods can destroy roads and inundate metro tunnels that can cause problems for mobility. Ecological systems like forests are very resilient because they have experienced disturbances like natural disasters for millions of years. Ecological systems and transportation systems are very similar; for example, both have different components (different species in an ecological system and different modes in a transportation system). Because of such similarities, we can learn from ecological resilience to improve transportation resilience. Having a variety of species in an ecological system makes it diverse. Diversity is the most important factor in ecological resilience, and it is also recognized as an important factor in transportation resilience. Current methods cannot effectively quantify transportation diversity – the variety of modes in a system – so determining its impact on transportation resilience remains a challenge. In this dissertation, principles of ecological diversity are adapted to characterize transportation infrastructure to develop a new approach to measure transportation diversity; metrics include the availability of transportation modes and their distribution in a community. The developed approach was applied in New York City (NYC) at the zip code level. Locations with low transportation diversity (fewer modes and/or unequal distribution) were identified, and most of these zip codes are located in hurricane evacuation zones. Consequently, these zip codes with the least diverse transportation systems are the most vulnerable, which can cause serious issues during emergency evacuations and the ability of people to access work or essential services. Therefore, in a city hit by a natural disaster, understanding the relationship between people's mobility and a transportation system's diversity is important. Twitter data was used to find the places that people in NYC visited regularly for one month before and one month after Hurricane Sandy. Subsequently, using different methods, the pre- and post-disaster mobility patterns of these individuals were characterized. The results show that after the disaster, individuals had a higher chance of maintaining their pre-disaster mobility patterns if they were living in and/or visiting areas with high transportation diversity. Based on these findings, we confirmed the influence of transportation diversity on post-disaster mobility. In addition, the transportation infrastructure should provide equitable service to all individuals, during normal operations and extreme events. One of the ways to determine this equality is equity of access to transportation modes. Hence, transportation diversity was used as an indicator for equity of access to transportation modes to overcome the limitations of current methods like catchment area approaches. NYC zip codes were grouped based on their transportation diversity and a set of important socioeconomic and transport related factors were compared among these groups. The comparison of socioeconomic and transport related factors in zip codes showed that the zip codes with lower transportation diversity are also more socioeconomically deprived. This highlights the likely influence of transportation diversity on social exclusion. Further consideration of the impacts of Hurricanes Irene and Sandy in NYC shows that people in areas with a lower transportation diversity were affected more and the transport inequity in these areas made it difficult to cope with these disasters and caused post-disaster social exclusion. Therefore, enhancing transportation diversity should support transport equity and reduce social exclusion under normal situations and during extreme events. The investigations conducted highlight the importance of the provision and distribution of all transportation modes, their influence on mobility during normal situations and extreme events and their contribution toward mitigating social exclusion. Finally, the collective results suggest that transportation diversity can contribute to more targeted and equitable transportation and community resilience planning, which should help decision-makers allocate scarce resources more effectively.

Abstract The integration of digital technologies into urban life and environments has accelerated rapidly over the past few decades. It has been well established that this digital augmentation is changing the way we use and experience urban places; however, more studies, especially at the micro-level and from an architectural point of view, must be conducted in order to increase our understanding of the phenomenon. In this thesis, I examine the experience and evaluation of digitally augmented public urban places through four case studies, analysing participants’ experiences of adaptive lighting pilots and urban displays deployed in real world settings. Digital augmentations were found to be able to alter the genius loci significantly; furthermore, findings from these case studies demonstrate and explain how co-design, existing use patterns and user groups in urban places, climate and weather, and sense of place affect digital augmentations. The thesis makes a methodological contribution in the form of evaluation probes. This method was developed by modifying the cultural probes method for the purposes of evaluative research of design artefacts. The proposed method allows for the emic evaluation of design artefacts without direct researcher presence. In other case studies, I have used ethnographically inspired methods to gather research materials. In analysing research materials I make a theoretical contribution by introducing the concept of emplacement into architectural research. This concept highlights the importance of place in our experience as embodied individuals. Based on my empirical results, I argue for the design of meaningful emplaced experiences through digital augmentation. I also chart the design challenges that have emerged from my studies, utilising them to develop a holistic model that aims to describe experiences of digital augmentation in public urban places. Overall, the thesis proposes participatory design evaluation as a new approach in the field of architecture. It refers to the examination and utilisation of research participants’ intersubjective accounts in the evaluation of design artefacts from an experiential point of view. I argue for the benefits of this approach for the further inclusion of research knowledge in design and planning processes. / Tiivistelmä Viimeisten vuosikymmenten aikana digitaaliset teknologiat ovat asettuneet osaksi kaupunkielämää ja kaupunkipaikkoja. Tämä ilmiö, joka on helposti havaittavissa jokapäiväisessä elämässä, on tunnistettu myös tutkimuskirjallisuudessa, missä ilmiötä on kutsuttu nimellä kaupunkipaikkojen digitaalinen augmentointi. Tähän mennessä ilmiön on todettu muuttavan kokemuksiamme kaupunkipaikoista. Lisäksi on tunnistettu, että aihetta tulisi tarkastella myös erityisesti mikrotasolla sekä arkkitehtuurin alan näkökulmasta. Tässä väitöskirjassa tarkastelen julkisten kaupunkipaikkojen digitaalista augmentointia tapaustutkimusten avulla. Analysoin tätä varten osallistujien digitaalisen augmentaation kokemuksia, mitkä ovat tapahtuneet tutkimushankkeiden sisällä tuotettujen, aidoissa kaupunkiympäristöissä tehtyjen pilottien ja konstruktien yhteydessä. Lähestymistavaltaan työni on mikrotason evaluatiivista laadullista suunnittelututkimusta. Väitöstutkimukseni käsittää myös menetelmällistä kehitystyötä. Tämän kehitystyön tuloksena esittelen evaluaatioluotainmenetelmän. Menetelmä on kehitetty alkuperäisen kulttuuriluotainmenetelmän pohjalta. Esitän analyysin alkuperäisestä menetelmästä sekä tuloksia omista empiirisistä tutkimuksistani ehdotettua menetelmää tukevina perusteina. Muut tutkimuksessa käyttämäni menetelmät ovat alkuperältään etnografisia; olen kuitenkin soveltanut menetelmiä arkkitehtuuritutkimuksen käyttöön. Analysoidakseni näitä empiirisiä tuloksia olen myös tehnyt teoreettista kehitystyötä esittelemällä arkkitehtuurintutkimukseen emplacement-käsitteen (suom. paikantuneisuus). Olen käyttänyt tätä käsitettä analysoidakseni empiirisiä tutkimusmateriaaleja abduktiivisesti. Käsitteellä pyrin ymmärtämään ja teorisoimaan paikan roolia digitaalisten augmentointien ruumiillisessa kokemuksessa ja suunnittelussa. Kokonaisuudessaan kehitän väitöskirjassa osallistavaa suunnitteluevaluaatiota (engl. participatory design evaluation lähestymistapana. Tällä tarkoitan useiden intersubjektiivisten ja kokemuksellisten näkökulmien tuomista ja käyttämistä suunnittelutuotteiden evaluatiivisessa eli arvioivassa tutkimuksessa. Väitöksessäni puollan tämän lähestymistavan hyödyllisyyttä arkkitehtuurisuunnittelussa ja -tutkimuksessa.

Abstract This dissertation aims to uncover emerging practices in how people seek information while on the move in augmented urban spaces. The backdrop for a majority of the work presented here is the City of Oulu in Finland, where we have installed a variety of new ubiquitous computing infrastructure and services including, among others, a network of large interactive public displays called UBI-hotspots. The hotspots serve as a versatile platform on top of which new types of services can be developed, deployed and tested in an authentic urban setting with real, non-coached users and a sufficiently long timespan to truly evaluate the impact of such services on the everyday life and practices of the city and its citizens. The case studies presented in this dissertation aim at understanding the effect of such highly visible additions to the urban space from the point of view of human information behaviour. I seek to understand the underlying information seeking strategies people employ while foraging the hotspots for information, and the types of information people see as valuable while attending their daily business in the downtown area of the City. Questions such as how do people utilize the new sources of information in their daily information seeking tasks, and what is the preferred medium for information delivery, are addressed. The theoretical framework for the studies is derived from both ubiquitous and urban computing, and from the field of human information behaviour research. The main findings of the presented studies indicate that people have adapted the new infrastructure and services as parts of their daily information seeking tasks. The detailed usage data logged by all hotspots provide insight into the browsing habits of users, and analysis of inter-session navigation show that various latent strategies of information seeking exist. Further, findings indicate that there is a clear difference between the types of services people perceive as useful prior to using the hotspots, and services that people actually use on the hotspots. Also, findings indicate that people are willing to download information items from the hotspots to their mobile devices for later reference, thus adding information to their personal information repository. / Tiivistelmä Tämä väitöskirja pyrkii löytämään ja selittämään uusia tapoja joilla ihmiset etsivät informaatiota älykkäissä kaupunkitiloissa. Tausta suurelle osalle työstä on Oulun kaupunki, jonne olemme asentaneet erilaisia jokapaikan tietotekniikan laitteistoja sekä palveluja. Erityisesti väitöskirjassa tutkitaan suurten julkisten näyttöjen – ”UBI-näyttöjen” – verkostoa. UBI-näytöt toimivat monipuolisena alustana jonka päällä uusia palveluja voidaan kehittää sekä testata autenttisessa kaupunkitilassa todellisten käyttäjien toimesta riittävän pitkällä aikavälillä, joka puolestaan mahdollistaa palveluiden todellisen merkittävyyden arvioimisen suhteessa ihmisten jokapäiväiseen informaatiokäyttäytymiseen sekä informaatiotarpeisiin. Väitöskirjassa esitetyt tapaustutkimukset pyrkivät ymmärtämään tällaisten erittäin näkyvien tietoteknisten laitteiden vaikutusta ihmisten käyttäytymiseen informaatiotutkimuksen näkökulmasta. Tarkastelun kohteena ovat ihmisten jokapäiväiseen tiedonhakuun liittyvät strategiat heidän käyttäessään UBI-näyttöjä, sekä erilaiset informaatiotyypit joita ihmiset pitävät tärkeinä hoitaessaan jokapäiväisiä asioitaan kaupunkitiloissa. Kysymykset kuten kuinka ihmiset käyttävät uusia informaation lähteitä etsiessään tietoa jokapäiväisiin tarpeisiinsa sekä millä laitteilla ihmiset mieluiten etsivät ko. tietoa ohjaavat suurta osaa tutkimuksesta. Tutkimuksen teoreettinen viitekehys muodostuu jokapaikan tietotekniikan tutkimuksesta, urbaanin tietotekniikan tutkimuksesta, sekä ihmisten informaatiokäyttäytymisen tutkimuksesta. Tutkimuksen tärkeimmät löydökset osoittavat että ihmiset ovat ottaneet uudet tietotekniset resurssit osaksi päivittäistä informaatiokäyttäytymistään. Yksityiskohtainen lokitieto yhdistettynä haastattelu- ja havainnointidataan tarjoaa syvällisen näkemyksen käyttäjien tiedontarpeisiin. Dataa analysoimalla olemme havainneet joukon strategioita joita ihmiset käyttävät etsiessään tietoa kaupunkitiloissa. Tutkimus osoittaa myös, että ihmisten oletettujen tiedontarpeiden sekä havainnoidun käyttäytymisen välillä on suuria eroavaisuuksia. Käyttäjät ovat myös halukkaita lataamaan tietosisältöä matkapuhelimiinsa myöhempää käyttöä varten, täten lisäten tietoa omaan henkilökohtaiseen tietovarastoonsa.

Abstract This thesis concentrates on understanding people’s daily interactions with urban technologies and the role they play in everyday life by investigating use practices for the on urban, multipurpose, public display network in the city of Oulu in northern Finland. The goal is two-fold, namely, to investigate different aspects of emerging urban computing practices and understand the versatility of the contributing factors behind these practices. The work is grounded in practice theory that understands practices as a result of an historical evolution influenced by several forces. On the one hand, the thesis concentrates on the local accomplishment of practices; on the other hand it, seeks to understand the broader connections between these practices as well as their history and evolution. The material comes from three main sources: Users of the public displays, their developers and additional stakeholders involved in the design process, and citizen comments on the display network project on social media. The research is based on empirical qualitative research material; quantitative use statistics are applied to support the findings. The findings reveal that urban computing practices take on influences from several directions including designers and other stakeholders during the design phase, the users’ lives and existing practices, and ongoing societal and communal discourses. The thesis offers increased understanding of the designing and implementation of successful ubiquitous computing projects in a public setting. / Tiivistelmä Tämä väitöskirja keskittyy ymmärtämään ihmisten päivittäistä vuorovaikutusta kaupunkiteknolgian kanssa tutkimalla käytäntöjä julkisten näyttöjen verkoston ympärillä. Tavoite on toisaalta tutkia kaupunkiteknologiakäytänteitä eri näkökulmista ja toisaalta ymmärtää monipuolisia osatekijöitä käytäntöjen takana. Työ perustuu käytäntöteoriaan, joka ymmärtää käytäntöjä historiallisen kehityksen seurauksena sekä usean osatekijän tuloksena. Toisaalta tutkielma keskittyy paikallisiin käytäntöihin; toisaalta se yrittää ymmärtää laajempia yhteyksiä käytäntöjen välillä sekä niiden historiaa ja evoluutiota. Materiaali tulee kolmesta päälähteestä: 1) Julkisten näyttöjen verkoston kehittäjiltä ja muilta suunnitteluprosessin sidosryhmiltä, 2) näyttöjen käyttäjiltä sekä 3) kaupunkilaisilta, jotka kommentoivat näyttöverkkoprojektia sosiaalisessa mediassa. Tutkimus perustuu laadulliseen tutkimusaineistoon, jonka lisäksi määrällistä käyttötilastoaineistoa sovelletaan tukemaan laadullisia havaintoja. Havainnot paljastavat, että urbaanin teknologian käytänteisiin vaikuttavat monet tekijät mukaan lukien suunnittelijat ja muut suunnitteluvaiheen sidosryhmät, käyttäjien elämä ja heidän olemassa olevat käytänteensä sekä ajankohtainen yhteiskunnallinen ja yhteisöllinen keskustelu. Tutkielma tarjoaa uudenlaista ymmärrystä jokapaikan tietotekniikka -projektien suunnittelusta ja toteutuksesta julkisissa ympäristöissä.

Urban Informatics är ett forskningsvetenskapligt fält som berör sig med att försöka förstå människors upplevelse av offentliga platser när teknologi är inblandat. Då det är många faktorer som påverkar människors upplevelser av platser finns det utmaningar i Urban Informatics-processer. Det visas på förståelse inom Urban Informatics på ett behov av en designvetenskaplig process som ett svar på de utmaningar som kan uppstå. User Experience Design är ett designvetenskapligt forskningsfält där processer ämnar bibehålla ett användarcentrerat perspektiv under arbetets gång. Att ta bort fokuset från datakunskapen som krävs för teknologi och istället titta på engagemang tillåter oss att se teknologi som artefakter som kan upplevas. Olika engagemangsmodeller har gjorts tidigare där vissa har ett teknologiskt fokus på engagemang eller ett urbant fokus på engagemang. Det visar att det är viktigt att undersöka hur en sammanfattad modell kan se ut för att förklara interrelationen i människors engagemang till platser och mobilteknologi. Detta kan bidra till att minska bryggan till de forskningsfält som undersöker människor, teknologi och platser. Resultatet av studien blev en engagemangsmodell på hur ett engagemangstillfälle kan se ut med dess olika engagemangstillstånd som kan uppnås i plats och/eller mobilteknologi. / Urban Informatics is a research field that involves itself with understanding the interrelation of people, places and technology. Due to its many factors that affect people’s experiences of places when technology is involved it faces several challenges. It is understood within the field of Urban Informatics that there is a need for a research-based process based on design thinking to face these challenges. User Experience Design is a research field focuses on user-centered design processes. When the focus is removed from computing and shifted to engagement, technology can be seen as artefacts that can be experienced. Different engagement models have been made in the past where they focus either on technology or places. It shows the importance to explore how a engagement model can be interpreted and suited to explain the interrelation of peoples engagement to places using technology. The findings may contribute to lessening the gap of the research fields involved in understanding people and their engagement to places and technology. The result of this study resulted in a proposed engagement model in how different conditions of mobile engagement and place engagement may appear in one engagement session.

The topic of smart cities is growing in importance. However, a field study in the city of Malmö, Sweden shows that there is a discrepancy between the ongoing activities of urban planners and companies using analytical and digital tools to interpret humans’ behavior and preferences on the one hand, and the visibility of these developments in public spaces on the other. Citizens are affected by the invisible data and software not only when they use an application, but also when their living space is transformed. By Research through Design, this thesis examines ways of triggering discussion about smart city issues, which are hidden in software and code. In this thesis, a specific solution is developed: a public, tangible, and interactive visualization in the form of an interactive signpost. The final, partly functioning prototype is mountable in public places and points in the direction of the most beautiful walking path. The design refers to a smart city application that analyzes geo-tagged locative media and thereby predicts the beauty and security of a place.The aim is to trigger discussion about the contradictory issue of software interpreting the beauty of a place. Through its tangible, non-digital, and temporary character, the interactive representation encourages passers-by to interact with the prototype.