Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009 / ENGLISH ABSTRACT: The purpose of this study was to conduct a process evaluation of the Working for Water Social Development interventions as determined in the Medium Term Strategic Plan for 2003-2007. The study focused on the two projects namely Great Letaba and Mamathola projects within the Tzaneen Management Area in Limpopo. The study focused on whether the recruitment and selection process, followed within Working for Water, fosters the employment of equity targets as determined in the Expanded Public Works Programme Guidelines and the Ministerial Determination for Special Public Works Programme. The study also evaluated the process followed in the implementation of HIV and AIDS programmes as a Social Development intervention. Lastly, the study evaluated the processes followed during the implementation of the Skills Development and Training programme within Working for Water. The theoretical background focused on the Social Development theories as well as evaluation theories. In addition the study used the Working for Water Norms and Standards, HIV and AIDS policy, Skills Development and Training Guidelines as the basis for the process evaluation. Data was collected from three Working for Water job categories namely, the Contractors, HIV and AIDS Peer Educators and Workers by means of questionnaires. The responses were analysed by using the Moonstats statistical software where findings revealed gaps in the planning, monitoring and evaluation processes of Social Development interventions. Furthermore, the study recommended that there be improvements in the implementation processes of Social Development interventions particularly in planning, monitoring and evaluation. / AFRIKAANSE OPSOMMING: Die doelstelling van hierdie studie was om die proses van die Werk vir Water se Sosiale OntwikkelingIntervensie te evalueer soos gestipuleer in die Middel termyn Strategiese plan vir 2003-2007. Hierdie studie het op twee projekte gefokus naamlik, die Groter Letaba en Mamathola projekte in die Tzaneen Bestuursarea in Limpopo. Die fokus van die studie was of die werwing en seleksieprosesse wat binne die Werk vir Water Program gevolg word, wel gelyke werksgeleenthede en kwotas bevorder soos uiteengesit in die riglyne vir Uitgebreide Openbare Werke Program en die Ministeriele Determinasie vir Spesiale Openbare WerkeProgam Die studie het ook die proses geevalueer wat gevolg was in die implementering van MIV en VIGS programme as ‘n Sosiale Ontwikkeling intervensie. Laastens, het die studie die prosesse ge evalueer wat gevolg was tydens die implementering van die Opleidingsen Vaardigheids Ontwikkelings program binne die raamwerk van die Werk vir Water Program. Die teoretiese agtergrond het gefokus op die Sosiale ontwikkelingsteorieë sowel as die evalueringsteoriee. Verder het die studie gebruik gemaak van die Werk vir Water Norms en Standaarde, MIV en VIGS beleid en Vaardigheidsontwikkeling en Opleidingsriglyne as basis vir die evaluasieproses. Data was dmv vraelyste ingewin vanuit drie Werk vir Water poskategorieë naamlik, die Kontrakteurs, MIV en VIGS Eweknie Opvoeders en Werkers. Die inligting was geanaliseer deur gebruik te maak van Moonstats Statistical Software. Die bevindings het leemtes uitgewys in die beplanning, monitering en evalueringsprosesse van die Sosiale Ontwikkelingsintervensies. Verder het die studie aanbeveel dat daar verbeteringe gemaak moet word in die implementeringsprosesse van Sosiale Ontwikkelingsintervensies. Klem moet veral gelế word op die gebiede van beplanning, monitering en evaluering.

Thesis (MPA (School of Public Management and Planning))--Stellenbosch University, 2008. / Since its establishment in the 19th century, the City of Johannesburg has metamorphosed from a gold mining dormitory, a segregated town to a modern metropolitan municipality that is one of the flagships of South African municipalities. The formerly apartheid city had the legacy of fragmentation along racial lines based on the disintegrated economic logic that systematically developed areas disproportionately with black urban and peri-urban areas at the mercy of the white urban areas1. The advent of democracy in 1994 necessitated the city’s transformation into a democratic, non-racial, developmental and mega municipality encompassing the townships that were previously on its periphery. This required the national government, as the superior government to formulate a regulatory framework for local government to foster a developmental orientation, democracy, good governance and accountability to the constituent inhabitants, provincial and national government. Similar to all other municipalities country wide, it became paramount to improve the provision of public services to cover the backlogs that were created by the previous separate development policies of apartheid, but specific to Johannesburg, to maintain its position as the biggest city by population, gross domestic expenditure and economic growth. In this study the researcher maintains the seven assumptions advanced by Caiden (1982:14-6) about public administration i.e. that it is unavoidable, expects obedience, has priority, has exceptional size, has political top management, poses difficulties in performance measurement and that more is expected from it. Although public management is not entirely unique in the above ways due to the phenomenon of new public management (NPM), it is easy in the South African context to identify public administration through the schedules in the Constitution (1996), the Public Finance Management Act, 2002 (PFMA)2 and the formation structures of service providing municipal entities. Public policy analysis literature documents the paradigm shift in public management from traditional bureaucratic structure to decentralisation, NPM and policy networks amid the complexity theory in the public service endeavour to provide services. The local legislature i.e. the municipal council is granted the authority over the sphere of work of the municipality and therefore has the final say in the running of the municipality to meet the expectations of the electorate. In this study the researcher focuses on the analysis of the council’s choices of the above public management structures or policies options in exercising its authority. The council has to decide on functional activities i.e. municipal services from what the Constitution (1996) allows and decide on the executive institutions that are tasked to execute the functions within the budgetary allocations. Regarding research methodology, annual reports, departmental reports, AG performance reports, community complaints, council meeting minutes, provincial government reports, national treasury reports and primary data from questionnaires and expert interviews were consulted to answer the questions on the levels effectiveness and efficiency. It was found that the provision of services has substantially improved as from the beginning of the 21st century and the reason for this improvement is the public service reforms that include NPM. The semi permanency of entities and utilities could inhibit the provision of services in future. It was also found that the weaknesses with the utilities and entities can well be covered by the implementation of policy networks and the municipality finds it difficult to cope under exogenous complexity challenges.

Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2007. / The uMgungundlovu District Municipality is one of the ten district municipalities of the KwaZulu-Natal Province which was formed after the disestablishment of the Indlovu Regional Council in the year 2000. This Municipality has within it seven local municipalities that have varying capacity in terms of service provision. The thesis investigates how the evolution of the uMgungundlovu District Municipality’s organisational structure has impacted on the Municipality’s service delivery over the past eight years. The investigated problem is that the Municipality and its predecessor have never reviewed their organisational structures, while their functions, leadership and staff complement have changed over the past eight years. The purpose of the study was to address a practical problem at the Municipality, with the intention to throw some light on the impact of organisational structures on service delivery, and possibly suggest some solutions for the Municipality to implement. The investigation focuses on the challenges faced by the Technical Department, as a line-function department, in their efforts to deliver services to the public. The exploration begins with an analysis of the structure that populated the erstwhile Indlovu Regional Council, and follows through to the structure of the current Municipality. The investigation has been done through the consultation of documentation of the Municipality as well as interviewing staff and management of the Municipality. The staff who were interviewed included technical staff who were employed during the reign of the Regional Council, as well as technical staff who joined the organisation once it had become the District Municipality. In addition, Human Resources staff, performance management staff, the staff union representative and general staff were also interviewed. The focus of the study excludes political influences on the problem of the Municipality due to the sensitivity of this issue. However, responses from the interviews that relate to the role of political principals of the Municipality have been discussed to illustrate the necessary points. The thesis draws on relevant theories, legislation and policies to form the basis for the arguments that are put forward. The legislation and policies used include national, provincial and local government legislation and policies that guide the functioning of municipalities. One of the main findings of the investigation is that the staff and management do not have the same understanding of organisational structures or of their functions. The management understand that organisational structures need to be done with all staff of the organisation and that the structure should be informed by the organisational strategy to ensure that all plans that are followed thereafter assist with the implementation of the organisational strategy; the Integrated Development Strategy. The staff, on the other hand, owing to their exclusion from the relevant organisational structuring and design processes, believes that their work is separate from the organisational strategy. Furthermore, the staff argued that the formulation and implementation of the organisational strategy is the responsibility of the management and they, as low-level staff, have to focus on their ‘normal work’. One of the limitations to the study is that one of the senior managers that was going to be part of the study group resigned before the interviews were conducted. It is submitted that this did not substantially alter the conclusions of the thesis because the Municipal Manager, as the manager of the senior manager and as the Chief Information Officer and Accounting Officer, was available for the interview and has provided the required information. The thesis concludes that the Municipality’s service delivery efforts can only be efficient and sustainable if the organisation ensures that its structure is informed by its strategy, and that these are both reviewed at regular intervals to ensure that this is done in an up-to-date manner.

Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2007. / The Department of Water Affairs and Forestry (DWAF) has employeds about 18 000 officials in both the water and forestry domains. Employees in the same Forestry and Water sections perform differently. For example, some of these employees in the same sections complain that they have no work to do, while others in the same section complain that they have too much work. It is not clear how performance bonuses are allocated in the same Forestry and Water sections. The situation is affecting staff morale and eventually service delivery provided by DWAF. DWAF has a performance management system that is currently being implemented throughout the whole Department. As indicated, this system is not effective and it is not applied consistently with regard to all staff members in the same sections and also in different sections of the dDepartment. The study seeks to analyse the causes and circumstances why some that other employees have little work to do, while others have too much work to do. In short, it seeks to analyse as to why the current system is ineffective and inconsistently applied. The main methodology that informs this study is document and data analysis and thereafter, follow interviews with DWAF officials from different sections of DWAF. The recommendations based on conclusions and findings of this study are that it is important to align individual and organisational goals, that rewards and corrective measures should be part of the performance management system and that capacity building, training and support interventions are essential to ensure an effective and consistent performance management system.

Thesis (MA (School of Public Management and Planning))--University of Stellenbosch, 2005. / It is generally agreed that the concept of sustainability should play an increasing role in future urban development world-wide. In order to ensure ecological sustainability, cities around the world have to decrease their environmental footprint. Two aspects are important in this regard: the decrease of energy consumption and the decrease of waste products and its subsequent management.

Thesis (MPA (Public Management and Planning))--University of Stellenboch, 2009. / This study focuses on the effect of management on learner performance in secondary schools. The Grade 12 senior certificate results are used in the study as a standard benchmark. The researcher acknowledges that there may be other factors that contribute to poor performance of learners. A case study of schools in Nongoma (Nhlophenkulu circuit) was used. The three schools that were selected in the case study represent the best performing school in Grade 12 results for the past three years; the middle performing school in Grade 12 results for the past three years; and the poor performing school in Grade 12 for the past three years. In investigating the problem the researcher used both observations and a questionnaire as a way of collecting data information in the selected schools. The middle and the poor performing schools’ problems pointed to the poor management of the schools under study. In the best performing school the analysis of the data revealed that the school was well managed with support structures in and outside the school. It could therefore be deduced that management does have an impact on learner performance. The findings further revealed that a school can not operate in isolation but needs other stakeholders and outside assistance.

Thesis (MPA (Public Management and Planning))--University of Stellenbosch, 2009. / ENGLISCH ABSTRACT: Black Economic Empowerment (BEE) in Namibia is viewed as an essential poverty reduction strategy in the fight against black disempowerment. However, the concept and practice of BEE in Namibia, prevails in the absence of a national BEE policy. Nonetheless, the government has encouraged the public and private sector to develop their own empowerment initiatives, in accordance with the draft BEE guidelines. The practice of BEE in Namibia has become controversial amongst the presently disadvantaged Namibians with regard to its implementation. Criticisms on the implementation of BEE are based on the assumption that BEE has resulted in the selfenrichment of a small black elite as opposed to empowering the poor. Breaking the cycle of underdevelopment and marginalization requires a commitment towards Broad-Based Black Economic Empowerment (BBBEE) and broad-based ownership. The ultimate objectives of BBBEE are to achieve significant decreases in poverty, income inequality and unemployment. The primary objective of the research was to analyze the implementation of BBBEE within two companies in Namibia, namely; Namibia Mineworkers Investment Company Financial Services (Nam-MIC FS) and the National Housing Enterprise (NHE). The purpose was to determine whether the poor are benefiting from their respective BBBEE strategies and to what extent. A descriptive case study approach was used to understand the empowerment process within the identified institutions. Two data collection methods were used, namely; open-ended questionnaires and standardized open-ended interviewing with the Chief Executive Officers (CEOs) of the respective institutions. The findings reveal that Nam-MIC FS is promoting broad-based ownership in that union members are able to access affordable financial services and products. However, Nam- MIC FS has failed to effectively implement BBBEE, since key areas of empowerment, such as the implementation of a broad-based skills development programme for employees, Small Medium Enterprise (SME) development for union members and community initiatives have been overlooked. The conclusion is that Nam-MIC FS is promoting a minimalist approach to empowerment, since its main focus is on the provision of affordable financial services and products, which is a short-term and unsustainable approach to reducing income inequalities and poverty. The main recommendations include the need to formulate and implement internal policies in respect of the transformational guidelines and implementing a monitoring and evaluation system. The findings on NHE reveal that whilst a BBBEE model has been implemented, a shortcoming is the failure to implement a skills development programme for black SME contractors. Moreover, of concern is the failure by NHE to promote broad-based ownership in the provision of housing, since the poor and very poor are directly and indirectly excluded from housing opportunities. The conclusion is that NHE is not promoting the broader participation, capacity building and economic improvement of the poor and very poor, which exacerbates the housing backlog through the emergence of informal settlements. The main recommendations pertain to the need to directly or indirectly include the poor and very poor in the provision of housing opportunities and a need to implement a skills development programme for black SME contractors, in addition to implementing a monitoring and evaluation system. / AFRIKAANSE OPSOMMING: Swart Ekomiese Bemagtiging (SEB) in Namibië word as ‘n noodsaaklike strategie vir die verligting van armoede in die stryd teen swart verontmagtiging beskou. Die SEB-konsep en die beoefening daarvan staan egter sonder ‘n ondersteunende nasionale SEB-beleid. Desnieteenstaande moedig die regering die private en die besigheidsektors aan om self bemagtigingsinisiatiewe in ooreenstemming met SEB-konsepriglyne te ontwikkel. Vir minderbevoorregtes in Namibië is die beoefening van SEB egter omstrede vanweë die implementering daarvan. Kritiek oor die implementering van SEB word gebaseer op die aanname dat SEB die selfverryking van ‘n klein groep swart elite instede van die bemagtiging van armes behels. Verbreking van die siklus van onderontwikkeling en marginalisering vereis verbondenheid tot Breë Basis Swart Ekonomiese Bemagtiging (BBSEB) en breë basis eienaarskap. Die uiteindelike oogmerke van BBSEB is betekenisvolle vermindering van armoede, ongelyke inkomste en werkloosheid. Die primêre doelwit van hierdie navorsing was om die implementering van BBSEB in twee maatskappye in Namibië, die Namibia Mineworkers Investment Company Financial Services (Nam-MIC FS) en die National Housing Enterprise (NHE), te ontleed. Die doel was om te bepaal of die armes enige voordeel uit die onderskeie BBSEB-strategieë trek en in hoeverre dit gebeur. Die navorsing is met behulp van beskrywende gevallestudies benader om die bemagtigingsproses in die betrokke instansies te kan verstaan. Twee insamelingsmetodes is vir die verkryging van data gebruik: ope-vraag vraelyste en gestandaardiseerde ope-vraag onderhoude met bedryfshoofde van die onderskeie instansies. Die bevindings toon dat Nam-MIC FS breë basis eienaarskap bevorder deur vakbondlede in staat te stel om toegang tot bekostigbare finansiële dienste en produkte te bekom, maar nie daarin geslaag het om BBSEB effektief te implementeer nie, aangesien sleutelareas van bemagtiging, soos implementering van breë basis vaardigheidsontwikkelingsprogramme vir werknemers en ontwikkeling van vaardighede vir Klein en Medium Ondernemings vir vakbondlede, sowel as gemeenskapsinisiatiewe, oor die hoof gesien is. Die gevolgtrekking is dat Nam-MIC FS ‘n minimalistiese benadering tot bemagtiging bevorder – hulle is hoofsaaklik op die verskaffing van bekostigbare finansiële dienste en produkte gerig, wat as ‘n korttermyn en onvolhoubare benadering tot die vermindering van inkomste-ongelykheid, en tot armoede, beskou word. Die vernaamste aanbevelings betrek die behoefte om ‘n interne beleid ten opsigte van transformatiewe riglyne te formuleer en ‘n stelsel vir die monitering en evaluering daarvan te implementeer. Bevindings oor die NHE toon dat ‘n BBSEB model geïmplementeer is, maar die firma tekortskiet aangesien hulle nie ’n vaardigheidsontwikkelingsprogram vir swart KMOkontrakteurs kon instel nie. Verder is dit sorgwekkend dat die NHE nie geslaag het om breë-basis eienaarskap deur voorsiening van behuising te bevorder nie, aangesien die armes uiters arm is en direk sowel as indirek uitgesluit word wanneer geleenthede vir behuising ter sprake is. Die gevolgtrekking is dat die NHE nie breër deelname, die ontwikkeling van kapasiteit, en ekonomiese verbetering van armes en uiters armes bevorder nie, waardeur die behuisingsagterstand vererger, en informele nedersettings ontstaan. Die vernaamste aanbevelings betrek die behoefte aan direkte of indirekte insluiting van armes en uiters armes by die voorsiening van behuisingsgeleenthede en die behoefte om vaardigheidsontwikkelingsprogramme vir swart KMO-kontrakteurs, tesame met ‘n monitering- en evalueringstelsel, te implementeer.

Thesis ((MPhil (Sustainable Development, Planning and Management))--University of Stellenbosch, 2010. / ENGLISH ABTRACT: Through the development of sustainable communities, a transformation process can be incited towards a more sustainable way of life. An important prerequisite of this transformation process is behavioural change. This thesis is based on the supposition that participation can contribute to behavioural change. Behaviour which supports the functioning of sustainable systems, is essential in the long term success of sustainable communities. To sustain this behaviour and create a sense of ownership, participatory processes need to encompass the initial phases of development (planning) as well as the implementation and management phase (governance). To secure the participatory involvement in the implementation phase anchor points need to be created in the planning phase, which enable participation of community members in the implementation phase. By means of a case study this thesis has analysed the role of participation in the pilot project in Grabouw, a medium-sized town in the Western Cape, South Africa. The key objective was to establish whether and in what manner, the participatory planning process anticipated the involvement of community members in the implementation phase. Research shows that in some occasions, participation is defined as an instrument to effectively manage contingencies and facilitate the implementation of government decisions. However, the case studies of Grabouw and Porto Alegre, illustrate that community participation can also be organised in such a way that it enables community members to be involved in a meaningful way in decision-making processes, enabling them to shape their own environment. Defined this way active participation is not merely an instrument but an integral part of a complex system encompassing opportunities for social learning. Active participation can incite a process of „conscientization‟ and empowerment, stimulating people to become aware of sustainable challenges and adapt their behaviour accordingly. This viewpoint on participation is in line with the multi-dimensional nature of sustainable development and based on the need to facilitate a continuous evolving learning system. Furthermore it supports the notion that sustainable development is not a fixed objective but a moving target. Within this perspective sustainable communities need to be flexible entities able to evolve in accordance with increased understanding of the complex interrelated issues of sustainable development. / AFRIKAANSE OPSOMMING: ‟n Transformasieproses, gerig op ‟n meer volhoubare lewenswyse, kan deur die ontwikkeling van volhoubare gemeenskappe aangemoedig word. ‟n Belangrike voorvereiste vir so ‟n transformasieproses is gedragsverandering. Gedragsverandering is nie ‟n individuele oefening nie, maar is stewig veranker in sosiale prosesse en word daardeur beïnvloed. Om gedragsverandering op groter skaal te stimuleer, is dit nodig dat individue as katalisators van gedragsverandering optree. Deelname speel ‟n vername rol om volhoubare gemeenskappe as platforms vir volhoubare gedragsverandering op te stel. Die bestaande verskeidenheid tussen die verskillende vlakke van deelname bemoeilik die opstel van een duidelik omlynde definisie van deelname. Die regering en ander gemeenskapsrolspelers het die waarde van deelname besef en dit het algemene gebruik geword om lede van die gemeenskap by die beplanning en/of beheer van volhoubare stedelike ontwikkeling te betrek. Kompleksiteit-teorie bied ‟n waardevolle perspektief in die strewe na dieper verstandhouding rondom die geleenthede en beperkinge van deelname. Hierdie verhandeling het deur middel van ‟n gevallestudie die rol van deelname in die loodsprojek op Grabouw, ‟n medium-grootte dorp in Wes-Kaapland, geanaliseer. Die navorsing wat vir dié verhandeling gedoen is, het deel uitgemaak van ‟n evaluasiestudie wat deur die Ontwikkelingsbank van Suider Afrika bekend gestel is en deur die Omgewingsevaluasie-eenheid aan die Universiteit van Kaapstad (UK) uitgevoer is. Die navorsing het getoon dat in sommige gevalle deelname gedefinieer word as ‟n instrument om omstandighede doeltreffend te beheer en die toepassing van regeringsbesluite af te glad. Die gevallestudies van Grabouw en Porto Allegre wys egter daarop dat deelname ook op so ‟n manier georganiseer kan word dat dit lede van die gemeenskap in staat stel om op betekenisvolle wyse by besluitnemingsprosesse betrokke te raak en sodoende hulle eie omgewing rangskik. Aktiewe deelname wat so gedefinieer word, is nie ‟n instrument nie, maar ‟n integrale deel van ‟n komplekse stelsel wat geleenthede vir sosiale leer omsluit. Aktiewe deelname kan ‟n proses van „gewetensprikkeling‟ en bemagtiging aanmoedig, wat mense stimuleer om bewus te word van volhoubare uitdagings en hulle gedrag dienooreenkomstig aan te pas. Hierdie siening oor deelname is in lyn met die multi-dimensionele aard van volhoubare ontwikkeling en gebaseer op die behoefte om ‟n voortdurende ontwikkelende leerstelsel te fasiliteer. Voorts ondersteun dit die denkwyse dat volhoubare ontwikkeling nie ‟n vasgeankerde doelwit is nie, maar wel ‟n bewegende teiken. Binne hierdie perspektief behoort volhoubare gemeenskappe buigsame entiteite te wees wat daar toe in staat is om met toenemende insig van die komplekse verbandhoudende aangeleenthede rondom volhoubare ontwikkeling, te groei.

Thesis (MA (Public and Development Management))--University of Stellenbosch, 2010. / ENGLISH ABSTRACT: Developmental local government places emphasis on the importance of partnerships between local government and various stakeholders such as community-based organisations, non-governmental organisations and private sector organisations delivering services to communities. The focus of this thesis is on a service delivery improvement plan for Imizamo Yethu in Hout Bay, Cape Town, a poor Black informal settlement alongside a well-established and affluent White suburb. There is severe lack of service delivery in that community and the study has sought to suggest a solution that would address the appalling situation in which the people of Imizamo Yethu live. It seeks to respond to the question: How can partnerships between civil society organisations, local government and the private sector improve service delivery in Imizamo Yethu? The main research objectives were to determine how local government, business and civil society organisations can deliver services; to establish whether there were any partnerships between local government, civil society and the private sector in Imizamo Yethu; to describe the activities of role players in Imizamo Yethu; to identify areas that require partnership between these role players; to generate information for future research that will enable the community of Imizamo Yethu to address their problems; and to make recommendations on how service provision could be improved by establishing partnerships between local government, civil society and the private sector. Service provision is a complex exercise that needs different skills and strategies. Local government alone cannot win the battle of service delivery. What is needed is the collaboration of different role players using their different and unique capabilities. Partnerships between local government, civil society organisations and the private sector can be an effective alternative model of service provision. The study therefore focuses on improving partnerships between local government, civil society and business in Imizamo Yethu. While many civil society organisations, business organisations and local government departments are involved in service delivery and development in Imizamo Yethu, these organisations operate in isolation from each other. This makes it virtually impossible for them to make a dent in service delivery challenges. Through partnerships, local government, civil society and the private sector could wszssork together to mitigate the situation in the particular community. Forums by means of which local government, civil society organisations and business can work together should therefore be formed. Such forums could assist in terms of devising a strategy to provide services, and disseminate information. The study examines the level of service delivery and partnerships in Imizamo Yethu. It was found that there is both lack of service delivery and lack of partnership between the local government, which is the City of Cape Town, civil society and the private sector. It is recommended that community service delivery be established, with dissemination of information by the City of Cape Town by means of a communication strategy aimed at informing the community about such service delivery. / AFRIKAANSE OPSOMMING: Ontwikkelingsgerigte plaaslike regering beklemtoon die belangrikheid van vennootskappe tussen die plaaslike owerheid en verskillende belanghebbers soos gemeenskapsgebaseerde organisasies, nie-regeringsorganisasies en organisasies in die private sektor wat dienste aan gemeenskappe lewer met die oog op ontwikkeling. Die tesis fokus op ‘n verbeterde diensleweringsplan vir Imizamo Yethu te Houtbaai, Kaapstad, ’n arm, informele Swart nedersetting aangrensend aan ‘n goed gevestigde en welgestelde wit voorstad. Die gemeenskap ondervind ’n ernstige gebrek aan dienslewering en die studie het gepoog om ’n oplossing aan die hand te doen om die haglike omstandighede waarin die inwoners van Imizamo Yethu bestaan, aan te spreek. Dit het probeer om die vraag met betrekking tot hoe vennootskappe tussen organisasies van die burgerlike samelewing, die regering en die private sektor dienslewering aan Imizamo Yethu kan verbeter. Die hoof navorsingsdoelwitte was om vas te stel hoe plaaslike regering en organisasies binne die sakelewe en burgerlike samelewing dienste kan lewer; om vas te stel of daar enige vennootskappe tussen die plaaslike owerheid, die burgerlike samelewing en die private sektor in Imizamo Yethu bestaan; om die aktiwiteite van rolspelers in Imizamo Yethu te beskrywe; om areas waarbinne ’n vennootskap tussen sodanige rolspelers benodig word, te identifiseer; om inligting vir toekomstige navorsing wat die gemeenskap in Imizamo Yethu in staat sal stel om hul probleme aan te spreek, te genereer; en om voorstelle aan die hand te doen oor hoe dienslewering deur die daarstelling van vennootskappe tussen die plaaslike bestuur, die burgerlike samelewing en die private sektor verbeter kan word. Die lewering van dienste is ‘n ingewikkelde oefening wat verskillende vaardighede en strategieë verg. Die regering is nie in staat om die stryd om dienste te lewer, op sy eie te stry nie. Wat vereis word, is samewerking van die kant van verskillende rolspelers wat hul onderskeie en unieke vermoëns inspan. Vennootskappe tussen die plaaslike owerheid, organisasies binne die burgerlike samelewing en die private sektor kan ’n effektiewe alternatiewe model vir dienslewering wees. Die studie is dus ook gerig op die verbetering van vennootskappe tussen die plaaslike owerheid, die burgerlike samelewing en die sakelewe in Imizamo Yethu. Terwyl vele organisasies binne die burgerlike samelewing en sakelewe en plaaslike regeringsdepartemente reeds by dienslewering en ontwikkeling in Imizamo Yethu betrokke is, tree hierdie organisasies afsonderlik op. Hul geïsoleerdheid maak dit haas onmoontlik om die uitdagings verbonde aan dienslewering die hoof te bied. Vennootskap tussen die plaaslike owerheid, die burgerlike samelewing en die private sektor kan egter samewerking bewerkstellig om omstandighede binne die besondere gemeenskap te verlig. Forums waarbinne samewerking tussen die plaaslike owerheid, die burgerlike gemeenskap en die sakelewe moontlik is, behoort dus geskep te word. Sulke forums kan die ontwikkeling van ’n strategie vir dienslewering en die verspreiding van inligting aanhelp. Die studie het die vlak van dienslewering en vennootskap in Imizamo Yethu ondersoek. ’n Gebrek aan dienslewering sowel as aan vennootskap tussen die plaaslike owerheid, naamlik die Stad Kaapstad, die burgerlike samelewing en die private sektor is gevind. Die voorstel is dat die Stad Kaapstad dienslewering aan die gemeenskap instel, tesame met ‘n inligtingstrategie wat daarop gemik is om die gemeenskap oor sodanige dienslewering in te lig.

Universitätskultur kann als eines der Haupthindernisse für die Implementierung von strategischem Management an Universitäten angesehen werden. Vorhandene Ansätze der Organisationsforschung betrachten zwar Veränderungsprozesse, diskutieren die Rolle der Organisationskultur jedoch nur am Rande und fragen nicht nach dem Wie der Umsetzung einer solchen organisationalen Veränderung. Dieser Artikel betrachtet strategisches Management an Universitäten aus einer kulturtheoretischen Perspektive und überträgt das kohäsionsorientierte Organisationsmodell auf den Hochschulkontext. Es wird gezeigt, wie dieses Modell strategische Prozesse unterstützen kann, so dass es einen praktischen Nutzen für das Hochschulmanagement bietet. / University culture is seen as one of the main obstacles to the successful implementation of the process of strategic university management. Although existing organisational approaches of changing processes give theoretical insight, they fail to consider the cultural perspective and how change can be implemented successfully. This article focuses on a cultural approach and therefore introduces a cohesive cultural model to the Higher Education (HE) context. It will be shown how this paradigm can be used in strategic management processes at universities and how it can support them. It therefore offers an approach that is applicable to the practice of university management.