[pt] A competitividade econômica tem levado as empresas a buscarem novas soluções através do uso de Tecnologia de Informação (TI) para alcançar vantagens competitivas frente a seus concorrentes. O uso da TI permite às empresas terem maior controle na gestão de seus processos e, com isso, obter ganhos de produtividade, redução de custos operacionais e satisfação dos clientes. O presente estudo tem como objetivo apresentar e analisar o processo de implementação de um Sistema de Gerenciamento de Armazéns – WMS em atividades logísticas em um centro de distribuição (CD). Será feito um estudo de caso, que consiste em uma avaliação pós-implementação do sistema em um centro de distribuição de medicamentos através de aplicação de um Sistema de Medição de Desempenho Logístico, a fim de identificar as melhorias e ganhos nas atividades de um armazém. Dentro desse contexto, são identificados também os riscos e as resistências na aplicação do WMS. A metodologia utilizada para esta dissertação é de natureza qualitativa, que consiste em revisão bibliográfica, e de caráter exploratório, mediante pesquisas de campo, visitas na empresa do estudo e entrevistas. O resultado deste estudo é uma análise da melhoria de desempenho após a aplicação do WMS, que constata vantagens da TI para a logística de distribuição como maior nível de acuracidade e redução de tempo. / [en] The economic competitiveness has led companies to seek new solutions through the use of Information Technology (IT) to achieve competitive advantages over their competitors. The use of IT enables companies to have greater control in managing their processes and thereby achieve productivity gains, reduce operating costs and improve customer satisfaction. The present study aims to present and analyze the process of implementing a Warehouse Management System - WMS on logistics activities in a distribution center (DC). There will be a case study, consisting of a post-implementation review of the system in a distribution center for drugs through implementation of a Performance Measurement System Logistics in order to identify improvements and gains in the activities of a warehouse. Within this context, are also identified risks and resistance in the implementation of WMS. The methodology used for this thesis is qualitative in nature, consisting of a literature review, and exploratory character, through field research, visits to the company in the are study and interview. The result of this study is an analysis of performance improvement after applying WMS, noting advantages of IT for logistics distribution such as a higher level of accuracy and time reduction.

Detta examensarbete har utförts på Epiroc DC Holmen som är ett globalt distributionscenterbeläget i Örebro. En hög kvalitetsnivå kan leda till kostnadsbesparingar genom att antaletavvikelser minskar. På DC Holmen, där höga kostnader uppstår på grund avkvalitetsavvikelser vid hantering av tungt gods, är detta av särskilt intresse. Syftet med arbetetär därför att undersöka och ta fram förbättringsförslag som minimerar risken för att fel artikellevereras till kund.För att skapa en nulägesbild för processerna som hanterar tungt gods genomfördes intervjueroch observationer. Utifrån den insamlade data genomfördes en nulägesanalys ochförbättringsförslags togs fram med hjälp av verktyg från lean metodiken.En av de främsta faktorer som leder till att fel artikel levereras till kund är att det saknas ettstandardiserat arbetssätt. Detta påverkar bland annat upplärningsprocessen av ny personal samtatt arbetet med ständiga förbättringar försvåras. Ytterligare faktorer som identifierades ärlagerrelaterade, exempelvis så som bristfällig platsmärkning och felaktig vikt av artiklar isystemet.Arbetet resulterade i ett antal förbättringsförslag där implementeringen av 5S är en långsiktiglösning för att skapa en väl fungerande arbetsplats med standardiserade arbetsrutiner ochutvecklandet av en god kultur. Några direktverkande lösningar som togs fram var ny märkningav lagerplatser, avskild placering av liknande artiklar och felsäkring av pallflaggorna. Iframtiden bör möjligheten till att integrera ny teknik som automatisering av plock ses över föratt få ett effektivare och säkrare flöde. / This thesis has been carried out at Epiroc DC Holmen, which is a global distribution centerlocated in Örebro. A high level of quality can lead to cost savings by reducing the number ofdeviations. At DC Holmen, where high costs arise due to quality deviations when handlingheavy goods, this is of particular interest. The purpose of the thesis is therefore to investigateand come up with improvement proposals that minimize the risk of the wrong product beingdelivered to the customer.To create an overview of the processes that handle heavy goods, interviews and observationswere carried out. Based on the collected data, a current situation analysis was performed, andimprovement proposals were developed using tools from the lean methodology.One of the main factors that leads to the wrong product being delivered to the customer is thelack of a standardized way of working. This affects, among other things, the training process ofnew staff and makes it difficult to work with continuous improvements. Additional factorsidentified are inventory-related, such as inadequate location marking and incorrect weight ofitems in the system.The work resulted in several improvement proposals where the implementation of 5S is a longterm solution to create a well-functioning workplace with standardized work routines and thedevelopment of a good culture. Some directly effective solutions that were developed were newlabeling of warehouse locations, separate placement of similar products and fail-proofing of thepallet flags. In the future, the possibility of integrating new technology such as pickingautomation should be reviewed to have a more efficient and safer flow.

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No description available.

Global industrialization was developed in response to both consumers and manufacturers demand for lower product prices and availability of goods and services. As a result, products are transported greater distances. Shipping constitutes the majority of costs in the export/import supply chain. Shippers and buyers commonly attempt to offset these costs by maximizing the capacity of ocean freight containers (cube or weight). Boxes (usually constructed of corrugated fiberboard) containing consumer grade products are commonly floor loaded into containers to maximize capacity. Boxes that are not floor loaded are likely to be unitized on pallets in containers. Beyond maximizing a container with cargo, a defined decision to determine which method of loading is most efficient in regard to cost and time does not exist. For this research, field studies were conducted and questionnaires were distributed to identify the variables that influence efficiency. A method to make an efficient decision was developed by incorporating the variables into a model. The model compares the overall export/import supply chain efficiency for boxes that are floor loaded to boxes that are unitized on pallets in containers. The recommended decision is determined by comparing the shipping and handling costs and the receiving dock door capability for the two loading methods. The results of this research reveal that floor loading boxes can provide a higher value per container due to increased capacity. Increased capacity by floor loading often reduces the number of containers needed to meet daily demand. However, since manual labor is utilized for the loading/unloading process, more time is required, which results in higher labor costs and restricted product throughput. Unitized boxes loaded in containers on pallets can limit container capacity, but allows for faster loading/unloading times (if no incompatibilities between product and pallet or pallet and/or material handling equipment exist), reduced labor costs, and the potential for increased product throughput. Importing boxes unitized on pallets commonly requires more containers to meet demand, but fewer receiving dock doors. Utilizing fewer dock doors allows otherwise occupied doors to be available to receive additional product. The decision to floor load or unitize exports/imports needs to be made on a SKU basis meeting daily demand, not only per container capacity. Labor cost, pallet cost, the magnitude of box variation between loading methods, and the ability of the receiver to process containers are all influencing factors in determining which loading method is most overall efficient. Given the current cost for containerized shipments and considering all costs, most consumer goods are more efficiently shipped floor loaded. When additional containers would be needed to meet demand for product unitized on pallets, floor loading will be more efficient. When there is only a small difference in box count between floor loading and palletizing, palletizing product will be more efficient. This will often occur when loads will meet container weight capacity before it reaches volume capacity. If the product is too heavy to move manually it will be palletized. / Ph. D.

PostNord TPL ser en utmaning med ineffektiva fyllnadsgrader i sina transporter till deras slutkund, från PostNord TPL:s nya distributionslager Malmölandet i Norrköping. På grund av detta vill PostNord TPL förbättra sina utleveransprocesser för att höja fyllnadsgraden, vilket de vill möjliggöra genom att identifiera olika åtgärder. Vidare, vill företaget även identifiera vilken effekt dessa åtgärder kan medföra på verksamhetens kostnader och klimatpåverkan. Syftet med studien är därför att kartlägga PostNord TPL:s utleveransprocesser för att identifiera förbättringsområden och åtgärder med mål att öka fyllnadsgraden i transporter till slutkundens butiker, samt kartlägga vilka potentiella effekter en ökad fyllnadsgrad har med avseende på kostnader samt klimatpåverkan. I studien kartlades PostNord TPL:s utleveransprocess för att identifiera problem och förbättringsområden. Detta genomfördes genom att analysera intervjusvar från operativ personal hos PostNord TPL, tillsammans med egna observationer av utleveransprocessen. I studien granskades produktflöden mellan Malmölandet och fyra utvalda butiker. De fyra butikerna valdes eftersom dessa flöden ansågs representativa mot resterande flöden sett till transportsträckor och transporterade volymer. Studiens resultat visade att de viktigaste identifierade förbättringsområdena var slutkundens orderläggnings-struktur, bristande systemstöd i PostNord TPL:s arbetsprocesser, transportfrekvens, samt tidsbrist för PostNord TPL:s personal. Sju åtgärdsförslag presenterades till dessa förbättringsområden, där två av åtgärdsförslagen kopplas till orderläggning, ett åtgärdsförslag kan kopplas till transportfrekvens, ett till tidsbrist och tre kan kopplas till bristande systemstöd. Studiens resultat visade även att högre fyllnadsgrader främst påverkar butiker med höga transporterade volymer. Beräkningarna visade att transportbehovet minskar vid högre fyllnadsgrader och på så vis minskar även transportkostnader och CO2e-utsläpp som följd. Vidare, visar resultaten att det finns stora ekonomiska och miljömässiga fördelar med att sänka transportfrekvensen i det fall att slutkunden kan acceptera ändrade leveranskrav. De butiker med lägst transporterad volym påverkas mest av att sänka transportfrekvensen. Önskar slutkunden en högre fyllnadsgrad och mer hållbara transporter behöver de därför göra en avvägning av vad som är viktigast mellan en hög bibehållen leveransservice eller minskad leveransservice med ökade fyllnadsgrader och dess positiva effekter. Resultaten från beräkningarna visade också att om efterfrågan på gods är låg och/eller att fyllnadsgraden höjs men inte är tillräckligt stor för att minska transportbehovet, blir klimatpåverkan och transportkostnaderna oförändrade. Slutligen visade även studiens resultat att det är skillnad om beräkningarna utförs på veckovis eller månadsvis flödesdata. De månadsvisa beräkningarna ger upphov till ett större antal eliminerade transporter, vilket beror på att flödesvolymerna är större. / PostNord TPL sees a challenge with inefficient fill rates in their transports to their end customer, from PostNord TPL's new distribution center Malmölandet in Norrköping. Because of this, PostNord TPL wants to improve their delivery processes to increase the fill rate, which they want to enable by identifying different measures. Furthermore, the company also wants to identify what effect these measures can have on the costs and climate impact of the business. The purpose of the study is therefore to map PostNord TPL's delivery processes to identify areas for improvement and measures aimed at increasing the fill rate in transports to the end customers' stores, as well as to identify the potential effects of an increased fill rate with regard to costs and climate impact. The study mapped PostNord TPL's delivery process to identify problems and areas for improvement. This was done by analysing interview responses from operational staff at PostNord TPL, together with the authors' own observations of the delivery process. The study examined product flows between Malmölandet and four selected customer stores. The four stores were chosen because these flows were considered representative of the rest of the flows in terms of transport distances and transported volumes.  The results of the study showed that the most important identified areas for improvement were the end customers' order placement structure, lack of system support in PostNord TPL's work processes, transport frequency, and lack of time for PostNord TPL's staff. Seven proposals for action were presented for these areas of improvement, where two of the proposals for action are linked to order placement, one proposal for action can be linked to transport frequency, one to lack of time and three proposals can be linked to lack of system support. The results of the study also showed that higher fill rates mainly affect stores with high transported volumes. The calculations showed that the need for transport is reduced at higher fill rates and thus also reduces transportation costs and CO2e emissions as a result. Furthermore, the results show that there are significant economic and environmental benefits of reducing the transport frequency in case the end customer can accept changed delivery requirements. The stores with the lowest transported volume are most affected by lowering the transport frequency. Therefore, if the end customer wants a higher load factor and more sustainable transport, they need to make a trade-off between maintaining a high delivery service or reducing the delivery service with an increased fill rate and its positive effects. The results of the calculations also showed that if the demand for goods is low and/or the fill rate is increased but not enough to reduce the transport demand, the climate impact and transport costs remain unchanged. Finally, the results of the study also showed that there is a difference if the calculations are performed on weekly or monthly flow data. The monthly calculations results in a larger number of eliminated transports, which is due to larger transportation volumes.

<p><strong>Master’s thesis in International Logistics and Supply Chain Management</strong></p><p><strong> </strong></p><p><strong>Title:  Logistics Management in Retail Industry: a case study 7-Eleven in</strong><strong> Thailand</strong></p><p><strong>Author:  Latika Supasansanee and Patthaveekarn Kasiphongphaisan</strong></p><p><strong>Tutor:     Susanne Hertz</strong><strong> and Benedikte Borgström</strong></p><p><strong>Date:      June 1, 2009</strong></p><p><strong>Keywords: 7-Eleven Thailand, Logistics, Retail     Convenience, Distribution Center and Warehouse, IT-Apply in retail store, and Competitive advantage</strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong>Introduction: </strong>In today’s challenging competition in the consumer goods, the manufacturers strive for their products to reach final customers before they turn their heads to the rival’s ones. This research attempts to understand and investigate how 7-Eleven company manages its logistics activities, distribution and applying information technology to achieve competitive advantages.<strong> </strong></p><p><strong> </strong></p><p><strong>Purpose: </strong>The purpose of thesis is, in retailing industry and retailing convenience store’s perspective, to identify and describe the way 7-Eleven manages and operates its retail convenience business focusing on several aspects; strategic fits, distribution and IT, which support 7-Eleven’s activities and how they contribute to competitive advantages for the firm.<strong> </strong></p><p><strong> </strong></p><p><strong>Frame of reference: </strong>Based on various sources of literature concerning competitive advantage and strategic fits, distribution related to marketing and retail, distribution centers and warehousing, and information system apply in retail store.<strong> </strong></p><p> </p><p><strong>Method: </strong>The study is considered as qualitative single-case study. Data is collected from the interviews with several parties involve with retail convenience industry in Thailand. Secondary data is retrieved from the information system, research and reports, publication sources as well as internet sources.  Lastly, data analysis is followed by the literature chapter.<strong> </strong></p><p> </p><p><strong>Conclusion: </strong>By applying the synchronized strategies between supply chain members to adjust and modify the capabilities of firms, leads to supply chain benefits and competitive advantage for retail firm. The applications of IT and Distribution Centers enhance supply chain capabilities, reliability, and dependability which result in better service and market performance. They are also the keys that facilitate the operations of supply chain and retail store.</p><p> </p><p> </p><p> </p>

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2017-11-29T16:00:55Z No. of bitstreams: 1 André da Silva Davi_.pdf: 2370087 bytes, checksum: dcaf9c82247a500748da7c104102054b (MD5) / Made available in DSpace on 2017-11-29T16:00:55Z (GMT). No. of bitstreams: 1 André da Silva Davi_.pdf: 2370087 bytes, checksum: dcaf9c82247a500748da7c104102054b (MD5) Previous issue date: 2017-09-12 / Nenhuma / Neste trabalho foi desenvolvido um modelo computacional para a otimização de layout de um Armazém. Além da abordagem do Problema de Layout de Armazém, também é abordado o Problema de Família de Partes. Para o desenvolvimento do modelo foi aplicada a metaheurística Algoritmo Genético. O objetivo do estudo é projetar a configuração de um armazém que otimize a alocação de mercadorias nas prateleiras tal que proporcione a minimização da movimentação das mesmas durante a seleção de pedidos, pois a operação e a gerência são partes essenciais das operações e serviços realizados. Para isto, as variáveis de decisão são: a distância absoluta da localização da mercadoria e o número de pedidos por dia. O resultado deste trabalho é a geração de um layout capaz de comportar as mercadorias de acordo com as necessidades de alocação, realizando uma otimização de aproximadamente 15%. / In this work a computational model was developed for a warehouse layout optimization. In addition to the Warehouse Layout Problem approach, the Part Family Problem is also addressed. For the development of the model was applied the metaheuristic Genetic Algorithm. The objective of the study is to design the configuration of a warehouse that optimizes an allocation of goods on the shelves that provides a minimization of the warehouse's movement during order selection, operation and management with essential uses of the operations and services performed. The decision variables are: the absolute distance of the location of the merchandise and the number of requests per day. The result is a set of new layouts, according to the conditions of service and the realization of an optimization of approximately 15%.

[pt] O tema armazenagem tem se tornado cada vez mais relevante na logística, tanto na academia, quanto nas empresas que dependem de centros de distribuição (CD). Esta dissertação tem como objetivo analisar a operação de um CD de uma empresa de cosméticos com base em seus processos e em seus perfis de atividades e, ainda, propor melhorias na operação visando ganhos de produtividade e acuracidade. No caso estudado, o comitê gerencial da empresa identificou a necessidade de promover ganhos de produtividade e acuracidade da operação bem como levantar oportunidades de melhorias, o que motivaram esta pesquisa. Para atingir esses objetivos, o estudo do caso foi estruturado em 3 fases: contextualização; diagnóstico e; elaboração de propostas de melhorias, plano de ação e implementação. O método de pesquisa utilizado na fase 1 consistiu em contínuas visitas in loco, pesquisa bibliográfica de artigos e livros nacionais e internacionais, na coleta e análise de dados extraídos dos sistemas de informação da empresa, realização de entrevistas semiestruturadas bem como entrevistas de validação, para então elaboração de diagnósticos e análises na fase 2. Como resultado dos diagnósticos da estrutura e processos do CD da empresa Alfa, são apresentados na fase 3 propostas de melhorias, planos de ação e oportunidades de ganhos logísticos para implementação. Nesta fase 3, as maiores oportunidades de ganhos foram identificadas nos processos de estoque e picking (preparação) sendo este último fundamentado no estudo dos perfis de atividades de armazenagem. Dentre as propostas implementadas, destaca-se a reestruturação da atividade de picking que atingiu bons resultados com uma correta reorganização e redimensionamento das posições de bases dos SKUs sem necessidade de adoção de nenhuma nova tecnologia. / [en] The theme storage has become increasingly important in logistics, both in academia, as in companies that rely on distribution centers (DC). This thesis aims to analyze the operation of a CD of a cosmetics company based on its processes and activities in their profiles, and also propose improvements in the operation aimed at boosting productivity and accuracy. In the case studied, the management committee of the company identified the need to promote productivity gains and accuracy of the transaction and raise opportunities for improvement, which motivated this research. To achieve these objectives, the case study was structured in three phases: context, diagnosis and, development of proposals for improvements, plan of action and implementation. The research method used in Phase 1 consisted of continuous on-site visits, literature search of articles and books, national and international, in the collection and analysis of data extracted from the company s information systems, semi structured interviews and validation interviews to then development of diagnostics and analysis in phase 2. As a result of the diagnosis of the structure and processes of the company Alfa CD, are shown in phase 3 improvement proposals, action plans and opportunities for implementation of logistics gains. In phase 3, the biggest profit opportunities were identified in the process of stock picking and (preparation) the latter being based on the study of profiles storage activities. Among the proposals implemented, there is the restructuring of picking activities that achieved good results with a proper reorganization and downsizing of positions of bases of SKUs without the adoption of any new technology.

Master’s thesis in International Logistics and Supply Chain Management Title:  Logistics Management in Retail Industry: a case study 7-Eleven in Thailand Author:  Latika Supasansanee and Patthaveekarn Kasiphongphaisan Tutor:     Susanne Hertz and Benedikte Borgström Date:      June 1, 2009 Keywords: 7-Eleven Thailand, Logistics, Retail     Convenience, Distribution Center and Warehouse, IT-Apply in retail store, and Competitive advantage Introduction: In today’s challenging competition in the consumer goods, the manufacturers strive for their products to reach final customers before they turn their heads to the rival’s ones. This research attempts to understand and investigate how 7-Eleven company manages its logistics activities, distribution and applying information technology to achieve competitive advantages. Purpose: The purpose of thesis is, in retailing industry and retailing convenience store’s perspective, to identify and describe the way 7-Eleven manages and operates its retail convenience business focusing on several aspects; strategic fits, distribution and IT, which support 7-Eleven’s activities and how they contribute to competitive advantages for the firm. Frame of reference: Based on various sources of literature concerning competitive advantage and strategic fits, distribution related to marketing and retail, distribution centers and warehousing, and information system apply in retail store.   Method: The study is considered as qualitative single-case study. Data is collected from the interviews with several parties involve with retail convenience industry in Thailand. Secondary data is retrieved from the information system, research and reports, publication sources as well as internet sources.  Lastly, data analysis is followed by the literature chapter.   Conclusion: By applying the synchronized strategies between supply chain members to adjust and modify the capabilities of firms, leads to supply chain benefits and competitive advantage for retail firm. The applications of IT and Distribution Centers enhance supply chain capabilities, reliability, and dependability which result in better service and market performance. They are also the keys that facilitate the operations of supply chain and retail store.