Purpose: The purpose of this thesis is to provide a holistic understanding of how Facebook is used by professional team sport organizations to strengthen customer based-brand equity and how these attempts are perceived by the customers with a focus on the derived benefits. Frame of reference: Customer-based brand equity is conceptualized, modified and employed to the realm of Facebook. Moreover, a communication model is modified in order to link marketing communications in a hypermedia environment with customer-based brand equity.  Methodology: An abductive approach is chosen and a collective case study applied as research strategy. The selected cases are Manchester United and Arsenal London. Firstly, quantitative content analysis is used to analyze the Facebook pages of both cases. Secondly, eleven semi-structured interviews are conducted to understand the customer’s perception of and values associated with the respective club’s Facebook page. Conclusions: The findings of this thesis show that a firm’s usage of Facebook as a medium of communication can strengthen customer-based brand equity. While in both cases most Facebook content evolves around product related posts, it is found that the clubs communicate slightly different. Arsenal posts significantly more non-product related content involving fans than ManU. The communication tool that is most intensively used by both organizations is the link, forwarding users to the official website. The identified benefits on behalf of the interviewees embrace fan identification and peer-group acceptance as well as socializing/companionship, emotions and entertainment. Visuals have been identified as important among the sample. Customers strongly value content that evolves around non-product related posts that focus on fans, while fan integration is generally demanded in a more qualitative manner

The authors of this study analysed the increasing use of personalized marketing and consumer concerns regarding the access to personal information. The purpose was to find out how companies could react to these concerns. Several theoretical concepts were explored, such as Personal Data, Personalized Marketing, Privacy Concerns, Privacy Policies, Consumer Trust and Consumer Behaviour. Facebook Inc. was analysed as an example to address the problem. An online survey was conducted on university students and two interviews were performed with representatives from the Data Inspection Board in Sweden. The main findings were that individuals seem to approve of personalized marketing but are concerned about their privacy. Companies should therefore inform their consumers on how personal data is used for personalized marketing and respect their rights and take governmental regulations into consideration.

The foundation of our study is five strategically selected printed advertisements which all contains signs that refer to digital medias. Through a quality content analysis, we are studying how advertisers may use a room with extended communication too enlarge the space given in a printed advertisement. The potential in these rooms are proposing a social connection and a flexible interaction by providing content that is not possible to create in a printed advertisement. The form of communication is changing and there is a two-way communication created in an obvious way. The different kinds of roles in the communication process are here partially integrated with each other. The receiver and sender are included in a cyclic model where the message transfers in different directions. This kind of free form of communication may result in an effective diffusion of a positive message. It may also cause the sender to loose control of the message, which may lead to the initial purpose being lost or changed.

Facebook har blivit ett av de mest populära redskapen för socialt nätverkande och kommunikation. År 2010 hade Facebook över 500 miljoner anhängare. Syftet med studien var att undersöka användandet av Facebook i privatlivet men även i relation till arbetslivet. En kvalitativ studie genomfördes via tillgänglighetsurval, det var naturligt i denna studie att finna respondenterna via Facebook. Intervjuerna var halvstrukturerade. Intervjuguiden var uppdelad utifrån olika ämnesområden: användandet av Facebook, Integritet, Sociala faktorer och Arbetsplatsen. Medverkande var 13 personer, varav fyra män som använde Facebook i arbetslivet. Resultatet visade att Facebook var ett populärt kommunikativt verktyg för att hålla kontakten med vänner, familj och kollegor och ett sätt att ta pauser i arbetet. Resultatet påvisade även oro kring hur respondenterna upplevde att de uppfattades av kollegor och chefer. Studien bidrar till ökad kunskap om hur Facebook påverkar anställda. Studien var ett bekvämlig-hetsurval.

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Syftet med studien var att undersöka om det finns något samband mellan graden av extraversion och narcissism, och hur man använder Facebook. I studien deltog 114 ungdomar, varav 70 kvinnor och 44 män. För skattning av extraversion användes en del av NEO-FFI. För skattning av narcissism användes delar av NPI. Ett eget instrument konstruerades för skattning av aktivitet på Facebook. Statistisk metod var ANCOVA och korrelationstest. Signifikanta samband uppvisades mellan extraversion och hög grad av aktivitet på Facebook. Extroverta personer hade fler vänner och foton, samt använde chatt- och evenemangsfunktionen mer. Narcissistiska personer skattade den egna profilbild som mer attraktiv. / The aim of this study was to examine the relationship between the level of extraversion and narcissism, and Facebook usage. In the study 114 adolescents participated, 70 women and 44 men. One part of the NEO-FFI was used to estimate the level of extraversion. Parts of the NPI were used to estimate the level of narcissism. A new test was constructed for Facebook usage. ANCOVA and correlational tests were used. There was a significant correlation between extraversion and high level of Facebook usage. Extrovert individuals had more friends and photos, and used the functions for chat and events more frequently. Narcissistic individuals estimated their profile picture as more attractive.

The aim with this work is to understand and point out how significant Facebook is for teenager´s identity-construction. Through interviews with six teenagers, three boys and three girls in the age of sixteen and seventeen, I investigated how teenagers use Facebook and what purpose these interviewees put out to be members at Facebook. The interview-material then was analyzed from selected sociological/social psychology theories and also previous research. The study showed that the interviewees self-presentations for the sake of their awareness was more characterized of reflexivity than spontaneity. Because of their broad audience they choose to not write or publish too private information about themselves on Facebook. Despite a reflexive approach the identity-construction on Facebook could be affected of other people in a negative direction. The study also showed that the teenagers had conflicting emotions about being members at Facebook.

Abstract: Facebook in the Public Sector - qualitative interviewstudy with The Swedish maritime Administration, the Swedish Meteorological and Hydrological Institute, the Swedish prison and Probation services and the municipality of Katrineholm about their precense on Facebook. In my bachelor’s thesis I have studied how three government authority and one municipality uses or don’t use Facebook in their communication towards the citizens. I have chosen to study four different cases, to see if there are any significant similarities or differences between how the different services are working with their communication. I have chosen to explore my cases through semi-structured qualitative interviews, where I met communications officers of every organisation face to face. I have found out that there is not one right way to communicate through Facebook, every organisations decisions must be based on their own mission, aims and objectives. And I have seen that both the transmitter and the receiver need to mature into the new acting of this new channel - Facebook.

The aim of this thesis is to explore and illustrate empirically how brand values are co-created in communication by users on a corporate Facebook page. The text from two months of conversa-tion on IKEA Sweden’s Facebook page has been analyzed using qualitative and quantitative meth-ods. The concept of value co-creation has been excessively discussed in marketing literature during the last decades. In co-creation the customers, or stakeholders, create value together with the brands, but how this happens in communication on the social media remains to be further exam-ined. This thesis takes a close perspective of the phenomenon and the result shows how a few brand values of the IKEA brand are recurrently reinforced in the text communication as IKEA and other users of their Facebook page share practical advices, emotions, and thoughts. The communication is surprisingly friendly and supportive, the atmosphere reminds of a big family, an IKEA family, even though users don’t know each other. The social values appear to be of fun-damental importance as one of the world’s largest furnisher retailers uses the world’s largest social media, and these values are co-created between the users in the IKEA Facebook community. Fur-thermore, there is a brand value of IKEA explaining that IKEA understands their customers living situations and needs. This value is continuously co-created as employees of IKEA talks with cus-tomers and learn from what is said, commented and suggested on their corporate Facebook page.