In the quality management literature, measurements are attributed great importance in improving products and processes. Systems for performance measurement assessing financial and non-financial measurements were developed in the late 1980s and early 1990s. The research on performance measurement systems has mainly been focused on the design of different performance measurement systems. Many authors are occupied with the study of the constructs of measures and developing prescriptive models of performance measurement systems. There is a need in the research to shift focus from studying the construct of measurements to how they are used in real face-to-face situations in specific contexts. The purpose of this thesis is to analyse the development, i.e. the design, implementation and use, of performance measurement systems in Swedish health care services. The study aims to increase the understanding of the role of performance measurement system in Swedish health care and thereby support health care improvements in general. Three research questions have been derived from the purpose. (1) How and why are performance measurement systems being developed in Swedish health care services? (2) What problems can be identified in the development? (3) What enabling factors can be identified in the development? A qualitative research strategy was selected for the research. The research is based on a multiple case study design conducted within two research projects. Information has been gathered through interviews, documents and observations. The idea of performance measurement systems develops through several tracks when implemented in health care and the development follows a purposeful process of activities. The development was initiated when major changes occurred in the organisation or its environment. Performance measurement systems are primarily used to support a dialogue between management and employees regarding organisational improvement. Problems experienced are related to struggles to reach national consensus for measures, involving management, and the clarification of various end-users’ needs. Enabling factors are the frequent interaction with people developing the system, management’s involvement, the use of multi-skilled teams, and visual displays. The research contributes to several insights to the research area of performance measurement system and health care practitioners. The research shows that the development process is far from straight forward and is formed by the influence of factors in the organisational context, which cannot always be predicted. By seeing the development as an innovation process, the focus is broadened from being technological towards the organisation as whole, which contribute to the existing research on performance measurement systems.

The purpose of this research is to develop a methodical flowchart of the innovation opportunities, and issue an integrated innovation strategic planning and management by the analytic steps of the systematic strategy. The research is performed according to the following studies: 1. Relative theories & thesis of ¡§Technology Management¡¨, ¡¨Strategic Management¡¨, ¡¨Innovation Management¡¨as the bases of my study. 2. A traditional ¡§Opportunity, Motivation & Capability¡¨ behaviorism as the concept of my study. 3. The process approach of strategic planning & management as the processes of my study. 4. The total analysis of external & internal environment conditions as the scope of my study. And we try to find some innovation opportunities and the relative innovation strategies through the case study by the above flowchart & model. Wish to offer Taiwan technology industries and companies one new strategic planning of innovation domain, and another view of corporation business. The thesis selects Taiwan PCB maker ¡V COMPEQ Manufacturing Co., Ltd. as the subject of our studies to evaluate the reasonablness of the thesis. And the major finding of this study conclusions & results as follow: 1. Facing the strong threat from China, Keeping technology, product, and marketing competitive competence would be the better solution of Taiwan PCB industry in future. Taiwan PCB makers must move toward the trend of ¡§Focus your manufacturing, but also value your research & development more¡¨. And also these companies must recognize ¡§Manufacturing Power¡¨ is not only Taiwan PCB company strength any longer. 2. The corporation growth and survival don¡¦t just need the competitive competence of technology, product, and marketing only. At all times and in all countries, the ¡¨human error¡¨is the major key factor, absolutely forces all kinds of human organization into degeneration and dying. So corporations should be more careful to prevent human error. 3. Innovation is the key to a successful corporation. It is everywhere, and at anytime but it is not easy to find. But innovation has some risks. Successful innovation in the corporation does not only require ¡§Time¡¨, ¡¨Place¡¨, ¡§Support of the People¡¨, but also need a final & important key ¡V the CEOs and all of employees do it together.

本研究旨在瞭解桃園市公立國民中學教師知覺校長正向領導與學校創新經營效能之現況，分析不同個人背景變項及學校環境背景變項的桃園市公立國民中學教師對校長正向領導與學校創新經營效能知覺的差異情形，並探討校長正向領導與學校創新經營效能之間的關係及國中校長正向領導對學校創新經營效能的預測力。 本研究主要採問卷調查法，問卷內容包含「國民中學校長正向領導量表」及「學校創新經營效能量表」，分層隨機抽樣，將學校規模分為大型學校、中型學校、小型學校三類共抽取36所學校，以桃園市公立國民中學教師為施測之母群體，按比例分配抽樣人數，共發出748份問卷，將調查所得資料整理後，獲得有效問卷711份，編碼建檔並以IBM SPSS Statistics 21 中文版進行統計分析，分別採描述統計、獨立樣本t考驗、單因子變異數分析、皮爾遜積差相關及逐步多元迴歸分析等相關統計方法進行資料處理，得出研究結果與歸納結論如下： 一、桃園市國民中學教師知覺校長正向領導現況達到中高程度。 二、桃園市國民中學教師知覺學校創新經營效能現況達到中高程度。 三、桃園市國民中學教師以男性、兼任主任、學校歷史30年以下或 61年以上、學校位於北桃園之背景變項教師對於校長正向領導的 知覺程度較高。 四、桃園市國民中學教師以男性、兼任主任、學校規模49班〈含〉 以上、學校位於北桃園之背景變項教師對於學校創新經營效能的 知覺程度較高。 五、桃園市國民中學校長正向領導與學校創新經營效能為中高度正相 關 六、校長正向領導對學校創新經營效能具有預測力 最後，根據研究結論，提出相關建議，希冀對教育行政主管機關、國中校長、國中教師及後續研究者有所助益。 / The study aimed to investigate the status of public junior high school principals’ positive leadership and effectiveness of school innovation management in Taoyuan City , furthermore, to analyze the differences of perceptions from different background teachers about principals’ positive leadership and effectiveness of school innovation management, and to investigated the predictability of principals’ positive leadership towards effectiveness of school innovation management while this study also examined the relationship among these two variables. The study will first develop the theory and research frame, and then design the research through reviewing literature. The researching tool includes " principals’ positive leadership questionnaire" and " effectiveness of school innovation management questionnaire". The study method,questionnaire survey, used stratified sampling method to sample 36 junior high schools of 748 teachers for the subjects.Totally,711 questionnaires was effective .Survey data，through IBM SPSS Statistics 21，were analyzed by descriptive statistics, t-test, one way ANOVA, Pearson product-moment correlation coefficient, and stepwise multiple regression. The conclusions are summarized as follows: 1.Currently， in Taoyuan City， the perception of public junior high school teachers towards principals’ positive leadership was above average. 2. Currently， in Taoyuan City， the perception of public junior high school teachers towards effectiveness of school innovation management was above average. 3. The perception of public junior high school teachers towards principals’ positive leadership varied due to gender, current position , school history， school location，the difference was significant. 4. The perception of public junior high school teachers towards effectiveness of school innovation management varied due to gender, current position , school location, the difference was significant. 5. Principals’ positive leadership was positively correlated to effectiveness of school innovation management. 6. The predicted relations between principals’ positive leadership and effectiveness of school innovation management were supported. This study made concrete suggestions to educational authorities, junior high school principals, teachers and future related studies based on the findings and results.

This work outlines an Innovation Gap in technology commercialization and presents a novel tool, the Advanced Technology Innovation Mapping (ATIM) tool to address this gap. The tool aims to support technology commercialization in early stages of & prior to the New Product Development Process. The dissertation includes a detailed rationale, description, history, similar and originating methods for this tool based on Value Engineering and Function Maps for Design. This work also demonstrates on several example studies the use of the tool and evaluates via an exploratory study the usefulness of the tool. Research tests the tool in educational and training programs at the University of Texas at Austin and finds that the tool improves user understating of majority of important factors for technology commercialization (customer, technology, development activities). User feedback supports these conclusions. In the future the tool could be further expanded, more standardized and improved. Additionally, the work proposes further ways to study the tool in different settings and with groups of different sizes beyond this early exploratory study. / text

Inovacijų vadyba suaugusiųjų švietime projektinės veiklos aspektu taikytina tuomet, kai minėtų paslaugų teikimas neatitinka šiandieninių reikalavimų ir teikiamų galimybių. Projektinė veikla skatina pažangias idėjas, nes projekto kūrimas reikalauja kūrybos, investicijos, turinčios padėti įgyti daugiau patirties ir duoti naujų rezultatų, diegti inovacijas tobulinant suaugusiųjų švietimo paslaugas. Mokslinė problema – koks inovacijų vadybos pobūdis projektinės veiklos aspektu suaugusiųjų švietime laiduotų sėkmingą paslaugų teikimą? Tyrimo tikslas – teoriškai išanalizuoti ir empiriškai pagrįsti inovacijų vadybos pobūdį projektinės veiklos aspektu suaugusiųjų švietime. Tyrimo objektas – inovacijų vadyba ir projektinė veikla suaugusiųjų švietime. Tyrimo uždaviniai: • Atlikti inovacijų vadybos suaugusiųjų švietime projektinės veiklos aspektu teorinę analizę. • Išanalizuoti KU TSI inovacijų vadybos pobūdį projektinės veiklos aspektu suaugusiųjų švietime instituciniu lygmeniu. • Ištirti KU TSI andragogų vadovų, andragogų lektorių, andragogų organizatorių, andragogų besimokančiųjų požiūrį į suaugusiųjų švietimo inovacijų vadybą projektinės veiklos aspektu. Tyrimo metodai : teorinė analizė, atvejų analizė, stebėjimas, dokumentų analizės, apklausa. Apibendrinta teorinio ir empirinio tyrimo analizė patvirtino tyrimo hipotezę – inovacijų vadyba projektinės veiklos aspektu laiduos sėkmingą paslaugų teikimą... [toliau žr. visą tekstą] / Innovation management as project work in adults’ education is applied when the mentioned education does not comply with the present requirements and possibilities. Project work encourages smart ideas as project composition requires creativity. It as well results in investment which helps to acquire more experience and achieve new results. Moreover, it stimulates to implement innovations by improving the services of adults’ education. Scientific problem – what format of innovation management in the aspect of project work would lead to a successful services supply in adults’ education? The aim of research – to make theoretical analysis and present empirical substantiation of the innovation management format in the aspect of project work in adults’ education. The object of research – innovation management and project work in adults’ education. The tasks of research: • To perform theoretical analysis of the innovation management in the aspect of project work in adults’ education. • To make documentation analysis of KU TSI innovation management as project work in adults’ education. • To investigate the attitude of KU TSI andragog managers, andragog tutors, andragog coordinators, andragogy learners towards innovation management as project work in adults’ education. Methods of research: theory review, analysis of cases and documents, observation, interview. The analysis of theoretical and empirical research approves research... [to full text]

Innovation is a difficult, yet vital factor for any given organization. This has led to a new type of organizations; the intermediaries of open innovation. These provide a service offering by creating interchange between seekers with innovation problems, and third party problem solvers. This study focus on the specific case of one innovation intermediary; Demola East Sweden. They connect seekers of like big organizations or private persons, with student solvers from Linköping University. Demola East Sweden has grown quickly since the start in 2012, and now recognizes a need for evaluation. The purpose of this study is to examine the user experience of the Demola East Sweden innovation intermediary project process. This through the perspective of what adds values to it, and what could improve to the experience. The study was conducted as a case study in four phases of planning, mapping, analyzing, and conclusion. The planning phase defined the practical framework of the study, and three main areas of theory were chosen: the service of innovation intermediation, the structures behind innovation management, and the practical implementation of innovation. The mapping phase included observations and interviews for collecting data. As an initial step, insight on the context and operations of Demola East Sweden and the general project process was attained. Four project cases were then chosen to examine further. This included interviews with the seeker, the solvers, and the Demola East Sweden project facilitator of each case. The results were analyzed by answering specified research questions, defined by connecting the three theory areas to the purpose of the study. From this, conclusions for the study then could be drawn.The results generated an overview of the general project process of what happens before, during, and after the project conduct. Before project start, the process is mainly about screening the seekers and their projects ideas, and the solvers applying to participate. The analysis show that this initial screening process is important for assuring quality to the projects, and making sure the user expectations matches the service provided. During the projects the seekers are not involved much. The solvers on the other hand, are parallel to the project work also provided with mandatory events from Demola East Sweden and Linköping University. This e.g. includes pitch events where the solvers present and attain feedback on their projects, and coaching sessions on ethics and project goals. The analysis shows that the mandatory events are critical decision points, and are crucial for detecting problem areas in process. When the final results are presented and delivered to the seekers, they can choose if they want to buy it or not. If they choose not to, then they still own the initial project idea, but solvers own the generated results. The analysis shows that the results rarely go further than to concept solutions or prototypes, but also that these issues do not define the success rate of the projects. This is instead measured from the values attained from the experience of the project process. Regarding the expectations and the actual user experience, a common aspect for participation for both seekers and solvers, is the potential of recruitment. Otherwise, the seekers also expect the opportunity for low risk business investment, where they do not need to put in resources or commitment, but still maintain potential for innovation. For the solvers the expectations is also about attaining experience from real projects, where they at the same time gain course credits from the mandatory project events provided by the university. In general the expectations often match the actual experience. The issues on improvement is instead about e.g. the project process including too many mandatory events, lack of coordination between Demola East Sweden and Linköping University, and maintaining a balance of the important mutual interchange between the seekers and the solvers. / Innovation är en svårhanterad, men samtidigt viktig faktor för alla typer av organisationer. Detta har lett till en ny typ av organisationer; förmedlarna av öppen innovation. Dessa arbetar för att föra samman och skapa utbyte mellan sökare med innovationsproblem, och tredjeparts problemlösare. Denna studie fokuserar på det särskilda fallet av en sådan innovationsförmedlare; Demola East Sweden. De för samman sökare i form av t.ex. större företag eller privatpersoner, med lösare i form av studenter från Linköpings Universitet. Demola East Sweden har snabbt vuxit sedan starten 2012, och ser nu ett behov av utvärdering. Syftet med studien är att undersöka användarupplevelsen av Demola East Sweden’s innovationsförmedlande projektprocess. Detta genom perspektivet av vad som skapar värde i den, och vad som kan förbättra upplevelsen. Studien genomfördes som en fallstudie i fyra faser av planering, kartläggning, analys, och slutsats. I planeringsfasen definierades det praktiska ramverket för studien, och tre teoretiska huvudområden valdes: innovationsförmedling som en tjänst, strukturen bakom innovationshantering, och det praktiska genomförandet av innovation. Kartläggningsfasen inkluderade observationer och intervjuer för datainsamling. I ett första steg skaffades insikt och förståelse för kontexten och verksamheten kring Demola East Sweden och den generella projektprocessen. Fyra projektfall valdes sedan ut för att utforska vidare. Detta inkluderade intervjuer med sökare, lösare, och Demola East Sweden’s projektfacilatorer för varje fall. Resultatet analyserades genom att besvara specificerade frågeställningar, vilka definierats genom att koppla samman de tre teoriområdena med studiens syfte. Från detta kunde sedan slutsatser för studien dras. Resultatet genererade en översikt av den generella projektprocessen och vad som händer före, under, och efter projektens genförande. Innan projektstart handlar processen framförallt om att gallra sökare och deras projektidéer, och lösarna som ansöker för att delta. Analysen visar att denna initiala gallringsprocess är viktig för att försäkra kvalitet till projekten, och för att säkerställa att användarnas förväntningar samstämmer med tjänsten som erbjuds. Under själva projektprocessen är inte sökarna särskilt involverade. Lösarna, å andra sidan, deltar i obligatoriska projektmoment från Demola East Sweden och från Linköpings Universitet. Detta inkluderar t.ex. pitch-tillfällen där lösarna presenterar och får feedback på projekten, och handledningstillfällen kring etik och projektmål. Analysen visar att de obligatoriska momenten är kritiska beslutspunkter, och viktiga för att upptäcka problemområden i projektprocessen. När slutresultatet presenteras och levereras till sökarna, kan dessa välja att köpa det eller inte. Om de väljer att inte göra det, så äger de fortfarande själva projektidén, men lösarna äger det genererade resultatet. Analysen visar att resultaten sällan utvecklas längre än till konceptlösningar eller prototyper, men också att detta inte definierar framgångsgraden för projekten. Detta mäts istället genom värdet som erhålls från upplevelsen av själva projektprocessen. Avseende förväntningar och den verkliga upplevelsen, så är en vanlig anledning för både sökare och lösare att delta den potentiella rekryteringsmöjligheten. I övrigt förväntar sig sökarna möjlighet till lågrisk affärsutveckling, där de inte behöver investera resurser eller förpliktelser, men fortfarande har tillgång till eventuell innovation. För lösarna handlar förväntningarna även om att skaffa erfarenhet från verkliga projekt, där de samtidigt tjänar kurspoäng från Linköpings Universitets obligatoriska projektmoment. Generellt sett möter förväntningarna den verkliga upplevelsen. Faktorerna kring förbättring handlar snarare om t.ex. att projektprocessen innehåller för många obligatoriska moment, bristande koordination i samarbetet mellan Demola East Sweden och Linköpings Universitet, och underhåll av balansen i det viktiga ömsesidiga utbytet mellan sökare och lösare.

A partir d’une problématique de compréhension des mécanismes d’acquisition et d’exploitation des connaissances pour innover, nous avons initié des travaux de recherche ciblés sur les PME. Des entretiens semi-directifs auprès de consultants nous ont mené à considérer le rôle de l’apprentissage individuel dans la gestion des connaissances et à identifier six pratiques spécifiques soutenant les apprentissages organisationnels dans un contexte d’innovation. A partir d’un questionnaire en ligne, nous avons questionné les dispositifs de gestion des connaissances mis en œuvre sur chacune des six pratiques. Les analyses nous ont permis d’identifier cinq classes parmi les répondants et d’orienter la suite de notre recueil vers l’identification des liens entre dispositifs mis en œuvre et types d’activités innovatives réalisées. Nous avons investigué cette question à travers des entretiens semi-directifs auprès de chefs d’entreprises. Les résultats nous permettent de définir un nouveau cadre d’analyse des pratiques de gestion des connaissances pour innover. Notre proposition finale met en lien les activités de Création, de Développement et de Recherche avec des pratiques spécifiques des gestions des connaissances et les mécanismes d’expression des compétences, en appui sur les théories de l’activité mobilisées dans la didactique professionnelle / Aiming to understand knowledge collecting and using processes to support innovation, we initiated a research work focused on SME’s. Semi-structured interviews with consultants lead us to consider the role of individual learning in knowledge management and to identify six different and specific practices to support organizational learning in an innovation context. Based on an online survey, we investigated knowledge management devices implemented to complete each of the six practices. The analysis allowed us to discriminated five different categories among survey participants and guided further collecting with the aim to describe links between knowledge management devices and sorts of innovative activities. We questioned this point through semi-structured interviews nearby SME’s entrepreneurs. Results allow to define a new analytical framework for knowledge management practices to innovate. This final proposal links Creation, Development and Research activities with specific knowledge management practices and competencies mechanisms, supported by activity theory mobilized in professional learning

Este trabalho propõe uma metodologia para auxiliar o empresário rural no momento de decidir qual a tecnologia menos arriscada para aumentar a taxa de prenhez em seu sistema de produção de bezerros. Para tanto, foram avaliadas as percepções de especialistas quanto a sete fatores a partir dos quais foi desenvolvida uma equação para calcular este risco. Tais parâmetros e suas definições foram apresentados em questionários aos 18 especialistas, selecionados por amostragem não probabilística. Neste documento foram listadas 32 tecnologias, avaliadas de acordo com os parâmetros conforme a escala Likert de cinco níveis. Foram utilizados os parâmetros relacionados diretamente ao risco das tecnologias, atribuindo-se um valor conforme a nota dos especialistas, de forma a ajusta-las conforme sua influência no risco, se positiva ou negativa. Não houve diferença significativa entre o risco calculado e o estimado pelos especialistas, além de ambos apresentarem alta correlação, validando esta metodologia. As tecnologias de insumo se apresentaram mais arriscadas, indicando custo, complexidade operacional e conhecimento técnico mais elevados do que as de processo. Da mesma forma, as tecnologias de manejo demonstraram menor risco em relação às nutricionais e reprodutivas, que não apresentaram diferença entre si. As tecnologias consideradas inovadoras foram mais arriscadas do que as consolidadas, apresentando todos os parâmetros mais elevados, com exceção da flexibilidade. Dessa forma, a metodologia desenvolvida foi capaz de determinar o risco das tecnologias, obtendo resultados semelhantes às percepções dos especialistas. / This study proposes a methodology to assist the farmers in deciding which technology is less risky to reduce the inefficiencies of their cow-calf production. Thus, were evaluated the perceptions of experts about seven factors predetermined from which were developed a formula to calculate this risk. These parameters and their definitions were reported in questionnaires to 18 experts, selected by nonprobability sampling. This document listed 32 technologies evaluated according to the parameters in the Likert scale of five levels. Were used the parameters directly related to the risk, assigning a value to the experts notes, in order to adjust these as their influence on the risk, whether positive or negative. There was no significant difference between the calculated and the estimated risks; they also had a high correlation, validating this methodology. The innovative technologies were more risky, indicating cost, operational complexity and technical knowledge higher than the process technologies. Likewise, the management technologies showed less risk than the nutritional and reproductive ones, which appear to have no difference among them. The innovative technologies were riskier than the consolidated ones, with all the standards higher, with the exception of flexibility. The methodology was able to determine the risk of technologies, obtaining similar results to the perceptions of the experts.

Submitted by Cristiane Oliveira (cristiane.oliveira@fgv.br) on 2011-05-27T19:33:31Z No. of bitstreams: 1 68070200637.pdf: 3015909 bytes, checksum: 818e50c3b1c5fa166cfe49f931246fab (MD5) / Approved for entry into archive by Suzinei Teles Garcia Garcia(suzinei.garcia@fgv.br) on 2011-05-27T19:35:19Z (GMT) No. of bitstreams: 1 68070200637.pdf: 3015909 bytes, checksum: 818e50c3b1c5fa166cfe49f931246fab (MD5) / Approved for entry into archive by Suzinei Teles Garcia Garcia(suzinei.garcia@fgv.br) on 2011-05-27T19:35:56Z (GMT) No. of bitstreams: 1 68070200637.pdf: 3015909 bytes, checksum: 818e50c3b1c5fa166cfe49f931246fab (MD5) / Made available in DSpace on 2011-05-27T19:53:31Z (GMT). No. of bitstreams: 1 68070200637.pdf: 3015909 bytes, checksum: 818e50c3b1c5fa166cfe49f931246fab (MD5) Previous issue date: 2010-05-18 / This study will collaborate by bringing some detailed analysis and findings on a special case study of a discontinuous product development process, trying to answer how the discontinuous product development process takes place and the main factors that influence this process. Additionally, it tried to explore some explanations for the difficulties generally faced by the companies to sustain innovation. The case is about the Motorola cell phone RAZR V3, launched in 2004. RAZR V3 was noted by industry experts as game-changing feat of design and engineering, selling more than 110 million units by end of 2008 and recognized as one of the fastest selling products in the industry. The study uses a single case methodology, which is appropriate given the access to a phenomenon that happened inside corporate dominium and it is not easily accessed for academic studies, besides being a rare case of success in the cellular phone industry. In order to magnify the understanding of the phenomenon, the exploration was extended to contrast the RAZR development process and the standard product development process in Motorola. Additionally, it was integrated a longitudinal reflection of the company product development evolution until the next breakthrough product hitting the cellular phone industry. The result of the analysis shows that discontinuous products do not fit well traditional product development process (in this case, stage-gate). This result reinforces the results obtained on previous studies of discontinuous product development conducted by other authors. Therefore, it is clear that the dynamics of discontinuous product development are different from the continuous product development, requiring different treatment to succeed. Moreover, this study highlighted the importance of the management influence in all the phases of the process as one of the most important factors, suggesting a key component to be carefully observed in future researches. Some other findings of the study that were considered very important for a discontinuous product development process: have champions (who believe and protect the project) and not only one champion; create a right atmosphere to make flow the creative process; question paradigms to create discontinuous products; simple guiding light to focus the team; company culture that accepts and knows how to deal with risks; and undoubtedly, have a company strategy that understands the different dynamics of continuous and discontinuous product development processes and treat them accordingly.

Submitted by SIDNEY DE LIMA PINTO null (sidneylima@yahoo.com) on 2017-08-23T13:59:31Z No. of bitstreams: 1 Tese - Sidney Lima - DINTER URCA-FEG-UNESP.pdf: 1585870 bytes, checksum: c978a2c1a2007a1b2395348fe5078d12 (MD5) / Approved for entry into archive by Monique Sasaki (sayumi_sasaki@hotmail.com) on 2017-08-23T16:50:44Z (GMT) No. of bitstreams: 1 pinto_sl_dr_guara.pdf: 1585870 bytes, checksum: c978a2c1a2007a1b2395348fe5078d12 (MD5) / Made available in DSpace on 2017-08-23T16:50:44Z (GMT). No. of bitstreams: 1 pinto_sl_dr_guara.pdf: 1585870 bytes, checksum: c978a2c1a2007a1b2395348fe5078d12 (MD5) Previous issue date: 2017-06-28 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / Esta tese tem como objetivo a proposição de um modelo para avaliar a capacidade organizacional de Gestão da Inovação. Em indústrias dependentes de ativos de conhecimento e marcadas por rápidas mudanças, a dinâmica competitiva leva as empresas a questionarem paradigmas, padrões e modelos, de mercado, de negócio e de tecnologia, promovendo a inovação. Em consequência, o processo de inovação tem se apresentado como relevante campo de pesquisa acadêmica e da prática gerencial. Apesar disso, a teoria apresenta gaps de conhecimento, entre eles a compreensão da gestão estratégica do processo de inovação e da relação causal entre capacidades organizacionais e desempenho em inovação. Para dar suporte ao gerenciamento da inovação, se faz necessário identificar fatores internos da organização que contribuam para melhorar o desempenho do processo de inovação. O presente trabalho tem como objetivo principal a proposição e validação de um modelo de avaliação da Gestão da Inovação. Destaque-se que os estudos encontrados na literatura se concentram em um número restrito de capacidades organizacionais e seus efeitos moderadores sobre o desempenho em inovação e eventualmente deixam de considerar paradigmas que se estabeleceram na última década, tais como, capacidade absortiva, inovação aberta e ambidestria. Adicionalmente, os procedimentos e métodos que orientam a elaboração desses modelos têm sido documentados de forma imprecisa. Este trabalho utiliza uma abordagem qualitativa-quantitativa. Os construtos teóricos do Modelo foram identificados a partir de uma Revisão de Literatura, que permitiu a organização de um conjunto de variáveis utilizadas para a avaliação de aspectos intangíveis do processo de inovação, e subsidiaram a construção de um questionário. A teoria subjacente ao modelo foi validada por meio da aplicação de uma Análise Fatorial Confirmatória envolvendo 267 respondentes. A coleta de dados foi realizada junto a empresas do setor de software localizadas no "Porto Digital", parque tecnológico instalado em Recife, PE. Foram também realizadas entrevistas com 10 gestores. As evidências empíricas apontam para o fato de que o modelo proposto reflete as capacidades organizacionais que impactam no processo de inovação. As principais contribuições práticas consistem na elaboração de um instrumento para que gestores mapeiem as capacidades organizacionais que necessitam ser desenvolvidas de forma a aumentar o desempenho da organização em inovação. / This thesis aims at proposing a model to evaluate the organizational capacity of Innovation Management. In knowledge-dependent industries and distinguished by rapid changes, competitive dynamics leads companies to question paradigms, patterns and models of markets, businesses and technologies, promoting innovation. Therefore, the innovation process has been presented as a relevant field of academic research and management practice. Despite this, the theory presents knowledge gaps, among them the understanding of the strategic management of the innovation process and the causal relation between organizational capabilities and performance in innovation. To support the management of innovation, it is necessary to identify internal factors of the organization that contribute to improve the performance of the innovation process. The present work has as main goal the proposal and validation of an evaluation model of Innovation Management. It should be highlighted that the studies found in the literature focus on a limited number of organizational capacities and their moderating effects on innovation performance and eventually fail to consider paradigms that have been established in the last decade, such as absorptive capacity, open innovation and ambidexterity. In addition, the procedures and methods that guide the elaboration of these models have been inaccurately documented. This work uses a qualitative-quantitative approach. The theoretical constructs of the Model were identified based on a Literature Review, which allowed the organization of a set of variables used to evaluate intangible aspects of the innovation process, and subsidized the construction of a questionnaire. The theory underlying the model was validated through the application of a Confirmatory Factor Analysis involving 267 respondents. Data collection was carried out with companies in the software sector located in "Porto Digital", a technology park located in Recife, PE. Interviews were also conducted with 10 managers. The empirical evidence points to the fact that the proposed model reflects the organizational capabilities that impact the innovation process. The main practical contributions are the development of an instrument for managers to map the organizational capacities that need to be developed in order to increase the organization's performance in innovation. / CAPES: 9183/2012