Made available in DSpace on 2015-04-16T14:48:46Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 3355704 bytes, checksum: b1706c4f55eeed1a0b1b704dbb36d574 (MD5) Previous issue date: 2011-11-22 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / The federal government instituted a series of legal provisions normalizing professional development, in order to improve its framework for servers. Thus, introduced Decree no 5.707/06, which regulated the implementation of policies for the development of federal public administration. Specifically in the context of Federal Institutions of Higher Education (FISHE), a regulated legal framework was to guide the management of persons which culminated in the need to implement a policy for the career development of servers. Based on this context, the main objective of this study was to analyze the diffusion of the system of personnel management by compentencies in some FISHE of northeastern Brazil. The theoretical approached the historical evolution and legal context of people management in public organizations, the management of people competencies and a theoretical proposal of the system of personnel management by compentencies in FISHE. The study, exploratory and qualitative, used the method of multiple cases study. This study was conducted in three FISHE located in northeast Brazil. Data were collected through the analysis of institutional documents, realization of a focus group with servers and interviews with managers. Data analysis of focus group and interviews were performed by means of content analysis, besides documentary analysis. The results allowed to analyze the diffusion of competency management system in each FISHE and then the level of diffusion in three FISHE together. The study results revealed: (a) the mobilization of institutional actions that enabled sustainable means for future installation of system of personnel management by compentencies (SPMC); (b) the management of people added, in first place, value servers and only then, the institution itself, however, the society consisted of a point unclear or non incorporated by human resources professionals within the FISHE, (c) people management was not biased by a competency management system and level of preliminary efforts to spread the SPMC was incipient, ie, was in a step that preceeds the mapping of compentencies. The study provided a new look on the dimensions of the SPMC, and thus enabled to set them in a different way to what was originally proposed. / O governo federal instituiu uma série de dispositivos legais normatizando o desenvolvimento profissional, com o intuito de aperfeiçoar o seu quadro de servidores. Dessa forma, introduziu o Decreto nº 5.707/06 que regulamentou a implantação de políticas para o desenvolvimento da administração pública federal. Especificamente no contexto das Instituições Federais de Ensino Superior (IFES), um arcabouço legal foi regulamentado para orientar a gestão de pessoas que culminou na necessidade de implantação de uma política para o desenvolvimento da carreira dos servidores. Baseado nesse contexto, o objetivo principal deste estudo residiu em analisar a difusão do sistema de gestão de pessoas por competências em algumas IFES da região nordeste do Brasil. O referencial teórico abordou a evolução histórica e o contexto legal da gestão de pessoas nas organizações públicas, a gestão de pessoas por competências e uma proposta teórica do sistema de gestão por competências nas IFES. O estudo, de natureza exploratória e qualitativa, utilizou o método de estudo de casos múltiplos. Tal estudo foi realizado em três IFES localizadas no nordeste brasileiro. Os dados foram coletados por meio da análise de documentos institucionais, realização de grupos focais com servidores e entrevistas com gestores. A análise destes dados foi realizada por meio da análise de conteúdo, além da análise documental. Os resultados permitiram analisar a difusão do sistema de gestão por competências em cada IFES para, em seguida, avaliar o nível de difusão nas três IFES de forma integrada. Os resultados do estudo revelaram: (a) a mobilização de ações institucionais que possibilitaram meios sustentáveis para a implantação futura de um Sistema de Gestão de Pessoas por Competências (SGPC); (b) a gestão de pessoas agregou valor, prioritariamente, aos servidores e somente depois, à própria instituição, entretanto, a sociedade consistia em um ponto pouco claro ou não incorporado pelos profissionais do recursos humanos dentro da IFES; (c) a gestão de pessoas não foi balizada por um sistema de gestão por competências e o nível dos esforços preliminares desencadeados para a difusão do SGPC encontrava-se incipiente, ou seja, em uma etapa anterior ao mapeamento das competências. O estudo permitiu um novo olhar sobre as dimensões do SGPC e, consequentemente, possibilitou configurá-las de uma maneira diferente ao que foi proposto inicialmente.

Institutions of higher educations (IHE), particularly universities, have a significant role to play in the global transformation to socio-ecological sustainability. This study focuses on the strategic planning efforts of one university, the University of Canterbury in Christchurch, New Zealand where The Natural Step Framework (TNSF) is being used to develop a pan-University Sustainability Plan. Drawing upon the triple helix model of university-government-industry interactions for knowledge creation, and integrating principles of education for sustainable development into strategic organizational learning and change processes within higher education, this study suggests that advocates for sustainability within IHE can use the TNSF to assess institutional barriers and communicate specific opportunities in order to institutionalize strategic sustainable development and promote socio-ecological innovation. / <p>100 Eheart Street SE Blacksburg, VA 24060</p>

[pt] A Educação Ambiental (EA), um novo paradigma educacional, vem enfrentando uma série de desafios em seu processo de institucionalização no Brasil e no mundo, nestes seus pouco mais de 30 anos de trajetória. Desde 1999, a Lei Nacional de EA garante a obrigatoriedade de sua difusão em todas as instâncias sociais, seja nos meios de comunicação, nas empresas, no campo, ou em cada nível do ensino formal. Sua natureza interdisciplinar fez com que se propusesse incorporá-la de modo transversal nos processos educativos. Considerando as dificuldades de ordem cultural, burocrática, política, e mesmo psicológicas e sociais, tal proposição, com todos os avanços que se fez, segue ainda distante do horizonte desejado. A universidade, idealmente, deveria ser um dos locus transformadores da realidade, já que se propõe ser um espaço para formação educacional em diversos sentidos. Entretanto, sendo tradicionalmente conservadora em termos de práticas, não manifesta situação melhor quanto à EA. Ainda assim, existem docentes universitários que arrostam as dificuldades e desenvolvem práticas educativo-ambientais de fato engajadas e transformadoras. O que os motiva e mobiliza nesse sentido é a questão que orientou esta pesquisa. Tomou-se por hipótese serem os valores pessoais o fator decisivo nesta opção. Neste caso, que meios e experiências morais teriam produzido tais valores? De que forma? Como se expressam? Em busca de entender esta motivação lançou-se mão da história oral, através de sua modalidade conhecida por depoimentos pessoais, colhidos estes por meio de entrevistas. Mesclando memórias, práticas cotidianas e escolhas, a entrevista percorreu a trajetória pessoal e profissional destes docentes, procurando ir além da mera teorização em torno de valores desejados. Assim, foram confrontadas a prática e os ideais de cada docente, sendo tomados por indicadores de alinhamento entre discurso e valores a coerência e a vergonha. A riqueza dos relatos indica forte relação entre os valores principais de cada professor e sua prática social. Em comum, tais professores têm um perfil idealista e gosto pela vida, valorizando a justiça, a solidariedade, a gratidão, a relação humana e a responsabilidade, elementos aos quais conseguem dar corpo através de grande engajamento e dedicação ao trabalho, entendido e buscado enquanto meio de realização de seu projeto de vida. Idéias inatas, experiências familiares, sócio-culturais e educativas parecem ter contribuído para as escolhas existenciais dos docentes estudados. Espera-se que a identificação destes perfis e experiências formadoras possa inspirar a criação de processos educativos, iniciais ou continuados - tendo em vista a generalização do saber ambiental e do sujeito ecológico. Pretende-se, por fim, que a presente tese venha a contribuir para o debate acerca do processo pedagógico formador de valores no âmbito da Educação Ambiental. / [en] Environmental Education (EE), a new educational paradigm, has been facing several challenges during its institutionalization process in Brazil and in the world over its thirty years trajectory. Since 1999, the Brazilian EE National Law made mandatory its diffusion in every social instance, such as the media, enterprises, countryside municipalities, and within each formal education level. The EE interdisciplinary nature has indicated its inclusion through a transversal approach within educational processes. Considering the difficulties within cultural, bureaucratic, politic and even psychological and social instances, such proposition continues - besides many developments achieved -, far from its goal. The institution of higher education, ideally, should be a social changing locus, as it has the purpose of being a place for educational development in many ways. However, being traditionally conservative within its practices, it is not doing well concerning EE. Even so, there are professors whom, despite difficulties, develop educative-environmental practices truly committed with social change. The reasons which motivate and mobilize them in this direction are the key matter that guided this research. By hypothesis, this work proposes that personal values are decisive factors leading these university teachers into this option. In this case, what means and moral experiences have produced such values? How was it? How are they regularly expressed? In order to understand their motivation it was applied the oral history research approach through personal depositions, obtained through interviews. Mixing memories, daily practices, and choices, the interviews explore university teacher s personal and professional trajectory, trying to proceed beyond simple theorizations about required values. Furthermore, their practice and educational ideals were compared, being taken the coherence and the shame as alignment indicators between their speeches and values. A large quantity of stories indicates a strong relation between the main values of each teacher and their social practice. Yet, as a common characteristic, such professors share an idealistic profile and taste for life, valuing justice, solidarity, gratitude, human relationship and responsibility, elements which they develop by great commitment and dedication to work, understood and pursued as life project accomplishments. Innate ideas, family background, educational and social-cultural experiences also seem to have contributed to the life choices of our research s participants. It is expected the investigation of these personal profiles and experiences may inspire the development of learning processes, within initial or further education levels, in order to disseminate the Environmental Knowledge and the Ecological Subject matter. It is intended, ultimately, this thesis can contribute to the discussion about value-maker pedagogical processes within the Environmental Education field.

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-04-25T20:10:15Z No. of bitstreams: 1 Amanda Maria Franco Liberato.pdf: 982382 bytes, checksum: d809c59a4775419f4c0bf28189be391d (MD5) / Made available in DSpace on 2016-04-25T20:10:15Z (GMT). No. of bitstreams: 1 Amanda Maria Franco Liberato.pdf: 982382 bytes, checksum: d809c59a4775419f4c0bf28189be391d (MD5) Previous issue date: 2015-11-25 / The object of this research is the formation of the student researcher under the perspective of these actors. The general purpose was to analyze the formation under the perspective of students’ researchers in three Institutions of Higher Education (IHE) partners of the Program Read and Write / Public School and University in Literacy / Literacy Exchange of the Government of the State of São Paulo. As specific objectives we listed the following: check if the student researcher develops activities to be delivered in training meetings and verify the students researchers if the advisor professors allow moments of exchange of knowledge coming from the practice in training meetings. Our hypothesis is that the formation of the student researcher does not occur effectively by some IHEs contrary the guidelines established by the official program and thus we seek to answer the following questions: How goes the training of students researchers in universities? How often? What are the topics covered in this training? Discussions allow the student researcher relates theory and teaching practice and takes ownership of the fundamentals of literacy? The training allows the stage in literacy courses is experienced from another viewpoint? Which? The universe of the research were three private IHEs located in São Paulo city whose subjects were six students researchers that study Pedagogy, from two of each institution. We used qualitative matrix method using a semi-structured interview as data collection instrument, as well as analysis of official documents governing this Program, namely: Communication SE 86, 2007; Resolution SE 86, 2007; Decree No. 51627, 2007, and Resolution SE 90, 2008. We have analyzed the interviews using the content analysis according to Bardin (2011). The research was based on the following authors: Ferreiro (1995 and 2003); Lerner (1995 and 2002) and Smith (1985, 2009 and 2011) in order to support the categories alphabetization and literacy; Contreras (2012), Nóvoa (1992) and Tardiff (2002) to reference the initial category of teacher education. As a result the researchers found that students in school A and B receive training more focused on administrative aspects, with few hours of study and reflection hindering the assessment of the basic concepts related to the literacy process, showing unsafe when immersed in school while the students researchers of the university C receive more geared to the pedagogical aspects of training, enabling them to have greater contact with the authors who discuss literacy in a constructivist perspective leading them to a better understanding of the concepts and therefore the procedures adopted by the regents teachers. We conclude that the students researchers from colleges A and B require theoretical study about the concepts related to literacy for better performance in the classroom. / O objeto da presente pesquisa é a formação da aluna pesquisadora sob a perspectiva desses atores. Teve por objetivo geral analisar a formação sob a perspectiva das alunas pesquisadoras de três Instituições de Educação Superior parceiras do Programa Ler e Escrever/Escola Pública e Universidade na Alfabetização/Bolsa Alfabetização do Governo do Estado de São Paulo. Como objetivos específicos, elencamos os seguintes: verificar se a aluna pesquisadora desenvolve atividades para serem entregues nos encontros de formação e verificar com as alunas pesquisadoras se os professores formadores possibilitam momentos de troca de conhecimentos advindos da prática nos encontros de formação. Partimos da hipótese de que a formação da aluna pesquisadora não ocorre de maneira efetiva por parte de algumas IESs contrariando as diretrizes estabelecidas pelo Programa oficial e, assim, buscamos responder as seguintes perguntas: Como ocorre a formação das alunas pesquisadoras nas universidades? Com qual frequência? Quais os temas abordados nessa formação? As discussões permitem que a aluna pesquisadora relacione teoria e prática pedagógica e se aproprie dos fundamentos da alfabetização? A formação permite que o estágio em salas de alfabetização seja vivenciado sob outra ótica? Qual? O universo da pesquisa foram três IESs privadas localizadas na cidade de São Paulo cujos sujeitos foram seis alunas pesquisadoras que cursam Pedagogia, sendo duas de cada instituição. Utilizou-se metodologia de cunho qualitativo, utilizando a entrevista semiestruturada como instrumento de coleta de dados, além de análise dos documentos oficiais que regem o referido Programa, a saber: Comunicado SE – 86 de 2007, Resolução SE – 86 de 2007, Decreto nº 51627 de 2007 e Resolução SE – 90 de 2008. Analisamos as entrevistas utilizando a Análise de conteúdo segundo Bardin (2011). A pesquisa se fundamentou nos seguintes autores: Ferreiro (1995, 2003); Lerner (1995 e 2002) e Soares (1985, 2009 e 2011) para fundamentar as categorias alfabetização e letramento; Contreras (2012), Nóvoa (1992) e Tardif (2002) para referendar a categoria formação inicial de professores. Como resultados constatamos que as alunas pesquisadoras da faculdade A e B recebem formação mais voltada aos aspectos administrativos, com poucas horas de estudo e reflexão dificultando a apreensão dos conceitos básicos referentes ao processo de alfabetização, mostrando-se inseguras quando imersas na escola, enquanto que as alunas pesquisadoras da universidade C recebem formação mais voltada aos aspectos pedagógicos, possibilitando que elas tenham maior contato com os autores que discutem a alfabetização numa perspectiva construtivista, levando-as a melhor compreensão dos conceitos e, consequentemente, dos procedimentos adotados pelas professoras regentes. Conclui-se que as alunas pesquisadoras das faculdades A e B necessitam de aprofundamento teórico a respeito dos conceitos referentes à alfabetização para melhor atuação em sala de aula.

[pt] Este trabalho tem por objetivo propor um conjunto de ações em sustentabilidade e uma ferramenta de avaliação e monitoramento como estratégia de pavimentar o árido processo para que uma dada instituição possa ser reconhecida como sustentável. Para avaliar o grau de performance institucional das IESs, propõe-se um modelo analítico para o ambiente organizacional de uma IES em 4 dimensões: Administrativa, Sociocultural, Acadêmica e Operacional. Para cada dimensão, e à luz de um conjunto de 40 ações em sustentabilidade construídas para refletir o estado-da-arte das recomendações internacionalmente consensadas, três índices de sustentabilidade são propostos (índice de comprometimento, coerência e dificuldade na implementação das ações propostas). A motivação consiste em prover uma metodologia sistemática de implementação e avaliação de ações em sustentabilidade para IESs, contribuindo para que estas instituições possam alcançar seus objetivos em favor do desenvolvimento sustentável. A metodologia da pesquisa estruturou-se em três pilares: (i) pesquisa documental e bibliográfica em sustentabilidade; (ii) análise crítica de métricas e indicadores de sustentabilidade e (iii) validação da ferramenta aplicada a um grupo seleto de 21 IESs norte americanas de excelência internacionalmente reconhecida. Os resultados indicaram um grau de comprometimento Bom (IC igual 0.73) para essas IESs. Dentre as conclusões, a ferramenta de avaliação e monitoramento proposta mostrou-se eficaz para a identificação e análise do comprometimento e performance institucional de IESs no processo de implementação de ações de sustentabilidade. Em nível global, a ferramenta proposta não deve ser entendida como um fim em si mesma, mas como um instrumento-guia para o aperfeiçoamento contínuo. / [en] The objective of this work is to propose a set of sustainability actions and an evaluation scheme as a strategy to guide Higher Education Institutions (HEIs) in their efforts to become more sustainable. Structured into four dimensions (Administrative, Social & Cultural, Academic, and Operational) a set of forty strategic sustainability actions are created (ten per dimension), reflecting state-of-the-art international recommendations for best practices in sustainability. Based on the institutional fulfillment of these actions, three sustainability indices are proposed as a metric for evaluating aspects related to the commitment, coherency and difficulty of execution of the proposed actions. The motivation for this work is to provide a systematic approach of implementation, evaluation and monitoring of sustainability actions, globally accessible to all HEIs, particularly given the demonstrated bias in the existing metrics favoring HEIs in developed economies. The research methodology is structured based on three pillars: (i) documentary and bibliographical research in sustainability (concepts, principles, guidelines, best practices); (ii) review of metrics and sustainability indicators and (iii) validation of the proposed tool through its application to a select group of 21 HEIs recognized for their academic and sustainability excellence. The results reveal a Good degree of commitment (CI equal 0.73) for the 21 HEIs studied, indicating the proposed evaluation scheme is effective in the identification and analysis of institutional commitment and performance of HEIs implementing sustainability initiatives.

Les sociétés contemporaines affrontent le défi de s’intégrer et s’adapter à un processus de transformation qui vise la construction de sociétés du savoir. Ce processus doit notamment son élan aux institutions d’enseignement supérieur qui constituent un espace privilégié où on bâtit l’avenir d’une société à partir des savoirs et celles-ci doivent faire face aux nouveaux enjeux sociaux, économiques et politiques qui affectent tous les pays du monde. La quête de la qualité devient donc un processus constant d’amélioration et surgit l’intérêt par l’évaluation au niveau universitaire. Par conséquent, cette recherche s’attache au sujet de l’évaluation à l’enseignement supérieur et s’enfonce dans le débat actuel sur les changements provoqués par les évaluations institutionnelles produisant un défi puisqu’il s’agit d’une prise de conscience fondée sur la culture de la qualité. L’autoévaluation est une stratégie permettant aux institutions d’enseignement supérieur mener des processus intégraux de valorisation dont le but est d’identifier les faiblesses des facteurs qui ont besoin d’améliorer. Le résultat conduit à l’élaboration et à la mise en œuvre d’un plan d’amélioration pour l'institution, programme académique ou plan d’études. À travers l’orientation du modèle d’évaluation systémique CIPP de Stufflebeam (1987), on a pu analyser de façon holistique la mise en place de l’autoévaluation depuis son contexte, planification, processus et produit. Ainsi les objectifs de la thèse visent l’identification du développement de la deuxième autoévaluation afin d’obtenir une reconnaissance de haute qualité et effectuer la mise en œuvre du plan d’amélioration auprès des programmes académiques de Licence en Comptabilité et Gestion de l’entreprise de la Faculté de Sciences de l’Administration de l’Université du Valle en Colombie. À travers l’appropriation de la théorie Neo-institutionnelle les changements apparus après l’autoévaluation ont été également analysés et interprétés et ont ainsi permis l’achèvement des fins de la recherche. La méthodologie développe la stratégie de l’étude de cas dans les deux programmes académiques avec une approche mixte où la phase qualitative des entretiens semi-structurés est complémentée par la phase quantitative des enquêtes. Des documents institutionnels des programmes et de la faculté ont aussi été considérés. Grâce à ces trois instruments ont pu obtenir plus d’objectivité et d’efficacité pendant la recherche. Les résultats dévoilent que les deux programmes ciblés ont recouru à des procédés et à des actions accordées au modèle de l’Université du Valle quoiqu’il ait fallu faire des adaptations à leurs propres besoins et pertinence ce qui a permis de mener à terme la mise en œuvre du processus d’autoévaluation et ceci a donné lieu à certains changements. Les composantes Processus Académiques et Enseignants sont celles qui ont obtenu le plus fort développement, parmi celles-ci on trouve également : Organisation, Administration et Gestion, Ressources Humaines, Physiques et Financières. D’autre part, parmi les composantes moins développées on a : Anciens Étudiants et Bienêtre Institutionnel. Les conclusions ont révélé que se servir d’un cadre institutionnel fort donne du sens d’identité et du soutien aux programmes. Il faut remarquer qu’il est essentiel d’une part élargir la communication de l’autoévaluation et ses résultats et d’autre part effectuer un suivi permanent des plans d’amélioration afin d’obtenir des changements importants et produire ainsi un enracinement plus fort de la culture de la qualité et l’innovation auprès de la communauté académique. Les résultats dégagés de cette thèse peuvent contribuer à mieux comprendre tant la mise en œuvre de l’autoévaluation et des plans d’amélioration aussi que les aspects facilitateurs, limitants, les blocages aux processus d’évaluation et la génération de changements sur les programmes académiques. Dans ce sens, la recherche devient un guide et une réflexion à propos des thèmes où les résultats sont très faibles. Outre, celle-ci révèle l’influence des cadres institutionnels ainsi que les entraves et tensions internes et externes montrant un certain degré d’agencement par le biais de stratégies de la part des responsables de la prise de décisions dans les universités. On peut déduire que la qualité, l’évaluation, le changement et l’innovation sont des concepts inhérents à la perspective de l’apprentissage organisationnel et à la mobilité des savoirs. / Contemporary societies face the challenge of incorporating and adapting themselves to a transformation process aimed at the construction of knowledge societies. Such process is especially oriented by Institutions of Higher Education, which are seen as a privileged space where the future of a society is forged through knowledge and as such, they face the new social, economic, and political challenges affecting the world. Thus, the search for quality education becomes a continuous improvement process which brings about the interest in educational evaluation in the university milieu. This research study deals with the evaluation of higher education as part of the current debate concerning the changes and challenges triggered by institutional evaluation, an awareness-raising process based on the quality culture. As an strategy, self-evaluation allows institutions for higher education to carry out holistic assessment processes aimed at detecting weaknesses in those institutions requiring improvement. Therefore, the outcome of this serves as basis for the design and implementation of an improvement plan, not only for each institution but also for each study program. Stufflebeam’s (1987) CIPP systemic model was used to holistically analyze the implementation of self-evaluation, considering variables such as context, planning, process, and product. The objectives of the study were: 1. Find out how the second self-evaluation process of the Public Accounting and Business Administration study programs of the Administrative Sciences Faculty of Universidad del Valle, aimed at obtaining high-quality reaccreditation from the Ministry of National Education of Colombia, was carried out; 2. Implement the Improvement Plan for such study programs; and 3. Analyze and interpret the changes arising from this self-evaluation, by using the Neo-institutional Theory. The methodology evolved around a case study of two study programs. A mixed approach was chosen, where the qualitative stage of semi-structured interviews was complemented by the quantitative stage of surveys. The data also included institutional documents dealing with information about the two study programs and about the Faculty. The findings show that both study programs followed right procedures and carried out correct actions in order to fit the Universidad del Valle Institutional Model by making the necessary adjustments to meet their needs and pertinence, which led to the successful implementation of the self-evaluation process. Likewise, it was found that the factors with the best improvement rate were Academic Processes, Teaching Stuff, Organization, Administration and Management, Human Resources, Infrastructure, and Financial Resources. Contrary to this, the factors with the lowest improvement rate were Alumni and Institutional Welfare. We conclude that following a sound institutional framework provides study programs with an identity and support and, at the same time, it allows them to implement follow-up improvement plans that bring about significant changes resulting in the rooting of the quality culture and innovation of the academic community. These findings can shed light into a better understanding of the implementation of self-evaluation and that of improvement plans. In addition, they can be instrumental in recognizing the importance of facilitating factors as well as constraining factors that may hamper evaluation processes and the generation of changes within the study programs. Thus, this research study can be seen as a reflection guide on a subject which has been scarcely dealt with. It is also important as it exposes the role played by institutional frameworks and the internal and external pressures exerted on administrative staff members involved in decision-making processes at institutions of higher education. All in all, it can be said that quality, evaluation, change, and innovation are inherent concepts to the organizational learning perspective and to the mobility or knowledge transfer.

Submitted by Sandra Pereira (srpereira@ufrrj.br) on 2016-08-23T13:00:55Z No. of bitstreams: 1 2011 - Sandra Maria Peron de Lima.pdf: 1616956 bytes, checksum: 3d15a3ef8a04eebc8a6081af3182fd84 (MD5) / Made available in DSpace on 2016-08-23T13:00:55Z (GMT). No. of bitstreams: 1 2011 - Sandra Maria Peron de Lima.pdf: 1616956 bytes, checksum: 3d15a3ef8a04eebc8a6081af3182fd84 (MD5) Previous issue date: 2011-02-25 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior - CAPES / This qualitative study conducted in a federal institution of higher education, located in the city of Serop?dica ? RJ aimed at describing public managers learning processes for developing their managerial skills. These managers work at personnel management, financial/accounting management and academic management areas of a federal higher education institution and research focused managers? daily practice. To achieve its final goal, five intermediate objectives where accomplished: to assess how the learning process occurs in the context of public organization, to depict how managers learned to manage in daily practice basis, to identify the function the collective learning for development of managerial skills, to asses manager's point of view on the skills they needed for managing, and to propose recommendations for enabling managerial competencies development through collective learning at this Institution. Field data was collected through semi-structured interviews and participant observation. Collected data was analyzed through an interpretive hermeneutic process. Research results suggest that: managerial competencies development occurs by way of: a) individual learning, through formal studies, personal search, reading; b) collective learning through interaction with people in everyday practices of the work, in forums, meetings; c) experiential learning by way of life and professional experience; d) community of practice learning through informal discussion forums; and f) vicarious learning. Managerial skills developed through these learning processes are related to: managers' personal and interpersonal competence, professional competence and their competence for action. The latter were developed through problem solving and day-to-day challenges where managers have learned to negotiate using creativity. Thus, in order of activate the development of managerial competencies it is recommended: to improve organizational structure in order to propitiate collective learning; to improve administrative processes; manpower dimensioning; formulating new standards and procedures setting to optimizing workload distribution and to improve managerial decision-making. It is also recommended a quality of life program implementation, managerial training program implementation, workshops, meetings and formulating daily practices to minimize stress effects on managers who become handlers of organizational toxins. It is suggested to further research on administration and accounting sciences undergraduate courses contribution for public management; to replicate this research with a different group focusing on its political base; to examine how managers? past experience in private enterprises contributes to their public management practice and vocation; to enhance study on managers' community of practice formation; and as the frustrations and difficulties contribute to learning / Este estudo qualitativo foi realizado em uma institui??o federal de ensino superior, localizada no munic?pio de Serop?dica ? RJ. O objetivo foi descrever processos de aprendizagem das compet?ncias gerenciais do gestor p?blico que atua nas ?reas de gest?o de pessoas, gest?o financeira/cont?bil e gest?o acad?mica de uma institui??o federal de ensino, em sua pr?tica cotidiana. A fim de se alcan?ar o objetivo da pesquisa estabeleceram-se cinco objetivos secund?rios que foram: a)descrever como ocorre o processo de aprendizagem no contexto da organiza??o p?blica; b)levantar como os gestores aprenderam a gerenciar na pr?tica; c)identificar o papel da aprendizagem coletiva no desenvolvimento das compet?ncias gerenciais; d)levantar do ponto de vista dos gestores quais as compet?ncias necess?rias para agir; e e)propor medidas para ativar e sistematizar o desenvolvimento de compet?ncias gerenciais desenvolvidas por meio da aprendizagem coletiva. Utilizou-se para levantamento dos dados junto a vinte e dois gestores, o m?todo de entrevista semiaberta com observa??o de campo. A an?lise dos dados foi realizada por meio de interpreta??o hermen?utica. Os resultados emp?ricos permitem concluir que o processo de constru??o das compet?ncias gerenciais dos gestores p?blicos ocorre por meio de: a) aprendizagem individual via estudo formal, busca pessoal e leitura; b) aprendizagem coletiva via intera??o com as pessoas na pr?tica cotidiana do trabalho e tamb?m em f?runs, encontros e reuni?es; c) aprendizagem experiencial via experi?ncia profissional e de vida; d) aprendizagem em comunidade de pr?tica via f?rum informal de discuss?o; e ainda e) aprendizagem vic?ria. As compet?ncias gerenciais desenvolvidas por meio desses processos de aprendizagem individual constituem-se de compet?ncias pessoais, interpessoais e compet?ncias para a??o. Esta ?ltima foi desenvolvida por meio da solu??o de problemas e desafios do dia-a-dia, onde gestores aprenderam a negociar e usar criatividade. A fim de ativar o desenvolvimento das compet?ncias gerenciais por meio de aprendizagem, recomendam-se melhorias na estrutura organizacional para incentivar a aprendizagem individual e coletiva no trabalho cotidiano, gest?o de processos administrativos, dimensionamento da m?o-de-obra, estabelecimento de normas e procedimentos de distribui??o de atividades para minimizar a sobrecarga de trabalho apontada pelos gestores e aprimorar o processo de decis?o gerencial. Al?m disso, recomenda-se tamb?m elaborar programa de qualidade de vida, programa de forma??o gerencial, oficinas de estudo coletivo, encontros e reuni?es para partilhar/trocar experi?ncias e ainda tomar medidas para minimizar o efeito do estresse sobre os gestores que por for?a da responsabilidade assumida tornam-se reposit?rios do estresse de suas equipes. Sugere-se para futura pesquisa identificar a contribui??o da forma??o em administra??o e em ci?ncias cont?beis para preparar gestores p?blicos; replicar a pesquisa com outro grupo de gestores com aten??o a sua base pol?tica; identificar como a experi?ncia de gest?o no setor privado contribui para a pr?tica de gest?o p?blica; estudar a forma??o de comunidade de pr?tica de gestores p?blicos, e como as frustra??es e dificuldades contribuem para com a sua aprendizagem.