La formation des dirigeants de TPE/PME constitue un enjeu pour la compétitivité de leur entreprise et pour l’attractivité d’un territoire. Pour répondre aux préoccupations des acteurs territoriaux et en se fondant sur des approches théoriques, cette thèse vise à comprendre l’efficacité d’une formation RH à destination de dirigeants de TPE/PME et à proposer des mesures pour l’améliorer. Dans cet objectif, nous proposons un cadre d’analyse à l’intersection de quatre champs de connaissances (PME, innovation, appropriation des outils de gestion et transfert des acquis d’une formation). Nous mobilisons un positionnement constructiviste et un design de recherche qualitatif et multi-méthodes (étude de cas multiples, recherche-intervention, étude longitudinale). Deux formations non traditionnelles (formation-accompagnement) et de nature différente sont étudiées. Notre échantillon est composé de quatre TPE et une PE. L’évaluation du transfert est faite sur la base des réactions, de l’apprentissage, des effets individuels et des effets organisationnels. Deux composantes sont distinguées : la généralisation et le maintien des acquis de la formation. Nous adaptons les trajectoires de l’appropriation (individuelle, sociale et instrumentale) pour discuter le chemin du transfert et ses influences. Principalement, ces petites entreprises doivent trouver un équilibre entre une formalisation rigide et un management de proximité souple. Le transfert apparaît alors comme un phénomène complexe où changer de paradigme semble nécessaire en adoptant une vision plus globale incluant la dimension du territoire. / SME directors’ training is believed to have a positive impact on company performance and in the appeal of doing business in a particular territory. In order to answer public organisations’ concerns and based on theoretical approaches, this study aims to understand the effectiveness of HR training to SME directors and to suggest measures to improve it. To this end, we propose an analysis framework where four areas meet (SME, innovation, management tools appropriation and training transfer). A constructivist approach has been adopted using qualitative and multi-methods research (multiple case studies, action-research, longitudinal study). The study looks at two non-traditional training methods (accompaniment-training) of different types. The selected case studies are composed of four “Very Small Enterprises” and one “Small Enterprise”. Transfer evaluation is discussed through reactions, learning, individual effects and organisational effects. Two components are identified: generalization and maintenance of training outcomes. We adapt appropriation paths (individual, social and instrumental) in order to explain transfer and its influence. Mainly, these small enterprises have to find a balance between a formal and informal culture and management practices. Transfer is perceived as a complex phenomenon which is calling for paradigm change in adopting a more global vision on which public organisations related to specific territories can have an impact.

Bakgrund och Problem: Hållbarhetsarbete blir allt viktigare för organisationer att ta hänsyn till för att möta intressenters krav och för att få legitimitet i samhället. Då hållbarhetsarbetet påverkar många delar av organisationen är det viktigt att arbetet integrerar alla dess delar. Idag är många organisationer aktiva med att implementera hållbarhetsarbete i verksamheten vilket ofta leder till att arbetssätten i organisationens olika enheter förändras. Syfte: Denna studie syftar till att få en djupare förståelse för hur hållbarhetsarbetet i butikerna förhåller sig till den koncerngemensamma hållbarhetsstrategin. Teoretisk referensram: Studien utgår från intressentteorin, legitimitetsteorin, möjlighet och risker samt informella och formella styrverktyg. Metod: En fallstudie har gjorts på tre dotterbolag tillhörande Axfoodkoncernen. Studien är utformad enligt en kvalitativ undersökningsmetod och har en abduktiv forskningsansats. Det empiriska materialet har samlats in via fem semistrukturerade intervjuer samt Axfoods hållbarhetsstrategi “Mat 2030” som är koncernens vision för de nästkommande åren. Slutsats: På operativ nivå är det dagliga arbetet påverkat av hållbarhetsarbetet. Ute på enheterna arbetar man med att lyfta fram hållbara produkter, källsortera, informerar kunder och minska matsvinn. Arbetet på operativ nivå i de olika butikskedjorna skiljer sig åt på grund av att de riktar sig till olika kundgrupper. Axfood skapar dock genom utbildningar en enighet kring värderingar vad gäller hållbart arbete genom koncernens enheter. Detta bidrar till en företagskultur som lägger stor vikt i hållbarhetsarbete med grund i samhälleligt ansvar och legitimitet snarare än ekonomisk vinning. Nyckelord: Hållbarhetsarbete, Operativ nivå, Styrverktyg, Intressentteorin, Legitimitetsteorin. / Background and Problem: Sustainability work is becoming increasingly important for organizations to consider meeting stakeholder demands and to gain legitimacy in society. As the sustainability work affects many parts of the organization, it is important that the work is integrated in all its parts. Today, many organizations are active in implementing sustainability work in the business, which often lead to changes in the way the organization's various units work. Purpose: This study aims to gain a deeper understanding of how the sustainability work in the stores relates to the Group-wide sustainability strategy. Theoretical reference frame: The study is based on stakeholder theory, legitimacy theory, opportunity and risks and management tools. Method: A case study has been conducted on three subsidiaries belonging to the Axfood Group. The study is designed according to a qualitative research method and have a deductive research approach. The empirical material has been collected via five semi-structured interviews and Axfood's sustainability strategy “Mat 2030” which is the Group's vision for the next few years. Conclusion: At operational level, the daily work is affected by the sustainability work. Out on the units, work is being done to highlight sustainable products, source sort, inform customers and reduce food waste. Work at the operational level in the various retail chains is different because they target different customer groups. Through training, however, Axfood creates an agreement on values regardingsustainable work through the Group's units. This contributes to a corporate culture that places great emphasis on sustainability work against social responsibility and legitimacy rather than financial gain. Key words: Sustainability work, Operational level, Management tools, Stakeholder theory, Legitimacy theory.

Submitted by Cássia Santos (cassia.bcufg@gmail.com) on 2017-07-17T11:56:48Z No. of bitstreams: 2 Dissertação - Talita Roquete Leal Fritsche - 2017.pdf: 4572251 bytes, checksum: 716f393495ca895d59a063f628ade70c (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Luciana Ferreira (lucgeral@gmail.com) on 2017-07-18T10:38:56Z (GMT) No. of bitstreams: 2 Dissertação - Talita Roquete Leal Fritsche - 2017.pdf: 4572251 bytes, checksum: 716f393495ca895d59a063f628ade70c (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2017-07-18T10:38:56Z (GMT). No. of bitstreams: 2 Dissertação - Talita Roquete Leal Fritsche - 2017.pdf: 4572251 bytes, checksum: 716f393495ca895d59a063f628ade70c (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2017-06-23 / This study proposes, with the support of management tools, a strategic planning proposal for the Internal Control Coordination of IFTM Paracatu. We used the Balanced Scorecard, a model adapted to the public sector, which allows the creation of performance indicators, decomposing the strategy into business perspectives; The SWOT matrix, a tool that analyzes the scenario, internal and external environment, serving as the basis for the construction of strategic planning; And Geplanes software, a strategic management application from the perspective of the BSC. The research has an applied nature, with a qualitative approach, presenting a case study. The data collection was done by means of the bibliographical survey, documentary research and interviews with managers and servers of the sectors involved. The research presented as a result the strategic planning, as well as the definition of the mission, vision and values of the internal audit, the identification of indicators and strategic goals was also one of the obtained results. The study allowed to suggest relevant improvements in the administrative management of the Internal Control Coordination, an area that aims to add value and improve organizational actions, translating into the scope of its mission and also contribute to the decision of managers of public organizations to use or not the techniques adopted in this. / Este estudo propõe, com apoio de ferramentas gerenciais, uma proposta de planejamento estratégico para a Coordenação de Controle Interno do IFTM Paracatu. Foram utilizados o Balanced Scorecard, modelo adaptável ao setor público, que permite a criação de indicadores de desempenho, decompondo a estratégia em perspectivas do negócio; a matriz SWOT, ferramenta que analisa o cenário, ambiente interno e externo, servindo de base para a construção do planejamento estratégico; e o software Geplanes, aplicativo de gestão estratégica sob a perspectiva do BSC. A pesquisa possui natureza aplicada, com abordagem qualitativa, apresentando um estudo de caso. A coleta de dados se deu por meio do levantamento bibliográfico, pesquisa documental e entrevistas com gestores e servidores dos setores envolvidos. A pesquisa apresentou como resultado o planejamento estratégico, bem como a definição da missão, visão e valores da auditoria interna, a identificação de indicadores e metas estratégicas também foi um dos resultados obtidos. O estudo permitiu sugerir relevantes melhorias na gestão administrativa da Coordenação de Controle Interno, área que objetiva acrescentar valor e melhorar as ações organizacionais, traduzindo no alcance de sua missão e também contribuir na decisão de gestores de organizações públicas em utilizar ou não as técnicas neste adotadas.

In today’s world, project risk management has always been a complex topic, especially inconstruction industry; thus managing project risks is required as compulsory for anyconstruction project to be successful. This master thesis presents a critical analysis ofproject risk management and significant impacts of its application on the success of aspecific project’s delivery. It identifies different types of project risk managementprocesses and frameworks used by construction projects. In order to examine how risk andrisk management process is perceived in construction projects, a case study of a LeheHome reconstruction project is chosen and data collection methods of semi-structuredinterviews and questionnaires are applied. The main purpose of this thesis is to explore,describe and analyze the perceived risk management practice in Lehe Home reconstructionproject. Managing risks in Lehe Home project has been recognised as a very importantproject management process in order to achieve the project objectives in terms of time,cost, quality. The study will examine and evaluate the risk management process in specificphases of Lehe Home project and essentially analyze the empirical findings. Finally, thestudy generalizes and develops the project risk analysis and management from Lehe Homeproject and suggests for public sectors to help project managers to make better decisionsunder risky conditions.

Dawson (2009) suggested a twelve step methodology for implementing knowledge management solutions following research which showed that implementing knowledge management solutions was not as successful as expected. This thesis investigates the third of this twelve step methodology which requires finding a knowledge management solution in the context of the problem. The aim of the research is to determine a methodology that will provide a systematic way for managers to select an appropriate knowledge management tool given a particular working environment. Two organisations are investigated to confirm that there is a need for a systematic methodology for selecting knowledge management tools and how a methodology may help in achieving selecting an appropriate tool. This investigation is carried out using case studies, action research and interviews and results in discovering that organisations do not have a systematic method for selecting tools which leads to tools being selected haphazardly and not always successfully. Two tools are developed to aid a manager in selecting a knowledge management tool: the House of Knowledge Management Tool Selection and the Knowledge Management Tool Classification Grid. The House tool helps to identify the knowledge problem being solved and evaluates all potential knowledge management tools against the problem. The barriers to the potential success of the tools are also examined. The grid identifies potential tools by classifying them against knowledge problems. The two tools are further refined and developed using the two organisations as case studies to demonstrate how and when the tools can be used. This leads to development of the Barrier House and the Evaluation Grid. A framework and associated methodology are then developed that can be used as a guide to using the tools, offering a systematic approach to selecting knowledge management tools given any environment and thus accomplishing the aim of the thesis.

The past years in Lithuanian business surroundings witnessed an explosion in the awareness and use of management tools and techniques. Supplemented by the effects of the superfluity of information, rapid development of IT, continuously increasing expectation from the interested parties, rational selection of the most efficient strategy oriented management tools became one of the important challenges faced by the executives nowadays. In order to put a foundation for the solution of this complex problem in the future, the author purposely narrowed the focus of a master’s thesis concentrating on the sub-problem related to non-existence of any research-based knowledge on the current management tools’ usage peculiarities in Lithuania. The goal of this research paper is to define the current situation in Lithuania regarding the spread, use and satisfaction rate with the strategy oriented management tools benchmarking results with the global trends. This study has also a clearly defined pragmatic objective – to provide the practical guidelines for the executives of various organizations in their management tools’ selection considerations. To achieve this, the author pursued 4 key objectives. The overview of scholarly literature and other secondary sources of information enabled gathering, analyzing and systemizing the main findings related to the strategy oriented management tools: illustration of a variety of more than 70 management tools, exploration of their application... [to full text]

Reikalavimų inžinerija yra bene svarbiausias etapas informacinės sistemos kūrime. Tik tikslus reikalavimų specifikavimo proceso valdymas leis sėkmingai projektuoti, realizuoti ir įdiegti informacines sistemas kompiuterizuojamose srityse. Dažnai neefektyvus reikalavimų rinkimo procesas tampa projekto nesėkmės ar programinės įrangos defekto pagrindu. Be to, aptiktų netikslumų pašalinimo kaina kyla eksponentiškai, kai jie atrandami vėlyvosiose projekto stadijose. Todėl įmonės ar asmenys, siekiantys pagerinti projekto kokybę ir produktyvumą, turėtų ypatingai atkreipti dėmesį į reikalavimų valdymo procesą. Pastebėta, jog reikalavimų specifikavimo procesas vis labiau kompiuterizuojamas, o reikalavimų valdymo įrankių bei šablonų naudojimas gerina reikalavimų specifikacijos ir būsimo produkto kokybę. Šis magistrinis darbas yra skirtas reikalavimų specifikavimo šablonų pagrindu eksperimentiniam tyrimui ir jo vertinimui. / The usage of computers takes more important place in our modern life. It was noticed that more and more enterprises use requirement management tools and specification templates to increase quality of requirement specification and projects. Very often ineffective requirements-gathering processes are the source of project failures and software defects. In addition, the cost of fixing defects rises exponentially as their discovery occurs later in the development process. However, a solid requirements process is fundamental to an effective overall process, and companies seeking increased quality and productivity should start with the requirements process. The intention of this work is to make the experimental research of requirements specification using templates and evaluate it.

This thesis reviews the software acquisition models and management tools used for managing, tracking and planning the acquisition projects all around the world. Then the requirements of Turkish Land Forces Command (TLFC) for a project management tool are considered. Features of a project management tool that is suitable for TLFC are determined through the ideas of TLFC personnel of IS department. After evaluation of selected tools through the requirements of TLFC the best one is presented. Then an interface module is developed through the requirements of the current acquisition process of TLFC for effective usage of the tool. Finally the study is evaluated.

Les risques psychosociaux (RPS) représentent aujourd’hui pour les organisations un enjeu majeur aussi bien pour la santé psychosociale des salariés que la santé économique de l’entreprise. Leur difficile prise en compte s’explique par des dispositifs de gestion des risques et de la santé et sécurité au travail inadaptés à cette nouvelle famille de risques. Leur relative invisibilité aux yeux des décideurs s’explique également par une approche des RPS principalement centrée sur l’individu et qui ne questionne pas l’organisation. Cette thèse propose plusieurs réflexions et travaux en contrôle de gestion qui conduisent à la modélisation d’un instrument de gestion des RPS mieux à même de prendre en compte leur dimension organisationnelle, et s’inscrivant dans les multiples attentes de l’organisation et de son environnement. En s’appuyant sur les théories néo-institutionnelles, une nouvelle lecture du processus d’institutionnalisation dans un champ organisationnel en phase de structuration est éprouvée à la lumière des récentes attentes qui s’imposent aux organisations quant à la prévention des RPS et des réponses qu’elles peuvent apporter. Les multiples rôles joués par les instruments de gestion dans ce processus sont déterminants pour l’aboutissement de ce processus. Cette thèse se veut une première contribution à un futur contrôle de gestion des RPS, fondement de politiques de prévention en amont des effets sur la santé des salariés. / Today, psychosocial risks at work (PSR) are major challenges for organizations, both for the employee’s psychosocial health and for the company’s economic health. But current risk management and occupational health and safety devices are inadequate for this new class of risk. That explains the difficulty organizations have with taking them into account. PSR remains quite invisible for managers because the usual risk assessment focuses on the individual and does not call the organization into question. This doctoral dissertation offers several reflections and management control projects that lead to modelling a tool for managing RPS. This tool integrates their organizational aspects and incorporates the many expectations of organizations and their environments. Based on neo-institutional theories, we propose a new reading of the institutionalization process in an organizational field undergoing structuration. This view is proven to work in light of new health care expectations organizations have and the responses they may deliver. Management tools play multiple yet decisive roles in defining the institutional process. This thesis aims to contribute to the future of RPS management, which might help shape a prevention policy based prior to when the effects on workers’ health appear.

La modernisation du service public nécessite un accompagnement en matière de GRH pour évaluer les compétences des personnels. Cette démarche passe par la nécessité de disposer d’un outil de gestion adapté, faisant appel aux NTIC, et permettant d’agréger des données qualitatives. Un moteur d’inférence interne a été créé, basé sur l’intelligence artificielle et utilisant la logique floue. Il apparait, à l’issue de la réalisation de l’outil d’Evaluation Assistée par Ordinateur, qu’il doit posséder des qualités particulières permettant de réaliser l’évaluation la plus objective et équitable possible. Sa mise en usage dans des conditions réelles indique que pour pouvoir faire l’objet d’une acceptation et d’une appropriation par les managers et les personnels évalués, il doit être crédible et efficace. Les tests réalisés nous permettent d’affirmer que la perception essentielle de son rôle, de son utilité, et de sa facilité d’utilisation est une nécessité qui est le corollaire de sa pérennité. / The modernization of the public sector requires an HRM accompaniment, for the evaluation competencies of the supervisory staff. This approach relies on the necessity of having an adapted management tool, requiring NICT, and allowing the aggregation of qualitative data. To achieve our objectives, we used an innovative, internal, interference engine based on artificial intelligence, namely the “fuzzy logic”. It would seem, at the conclusion of the realization of our Computer-Aided Evaluation tool, that it must possess particular qualities allowing it to carry out the most objective and fairest evaluation as possible. Its use in real conditions indicates that it must, to be accepted and an appropriation, at once by the managers and the estimated staffs, be credible and effective. The realized tests allow us to assert that the essential perception of its role, its utility, and its facility of use, are a necessity which will be the corollary of ensuring its continual existence.