Title: Collaborative Supply Chain Performance Measurement Systems. A multiple case study on the OTD-process of manufacturing SMEs in the Swedish lighting industry. Authors: Arvid Svensson, Frida Gustafsson and Julien Guillaume. Background: Even though the multiple stated benefits of Supply Chain Performance Measurement Systems (SCPMS) to enhance the collaboration, there is a lack of research, especially regarding the presence among Small and Medium-sized Enterprises (SME). Closely associated with the presence of a SCPMS are the challenges. Research on SCPMS and the accompanied challenges have been made in multiple fields and contexts. Yet, SCPMS in the Order to Delivery (OTD)-process between a SME lighting manufacturer and their key customers is missing. Purpose: The purpose of this thesis is to investigate to what level collaboration regarding SCPMS is present in the OTD-process among the cases studied as well as explain this level of collaboration by studying the challenges of SCPMS. The aim is to contribute to existing literature with an explanatory model that highlights the challenges for a highly collaborative SCPMS with their key customers. This model should also give practical contributions to the case companies. Method: A multiple case study have been conducted. Qualitative data has been gathered through semi-structured interviews. Findings and Conclusion: The findings show that the level of collaboration in the SCPMS differs from no presence at all to an almost total high presence in the cases studied. The criteria that were found in previous literature for high collaboration in the SCPMS were overall similar to the practices found in the cases. Most of the challenges found in previous research were able to explain the difference in level of collaboration in the SCPMS. The two major challenges were lack of knowledge and lack of will. Lack of knowledge was present where the will to progress was clear, while also in one case, there was not even a will to progress. Overall, the company with low level and will to progress was most likely to perceive challenges, while the company with the highest level perceived the least challenges.

O presente trabalho insere-se numa perspectiva de pesquisa qualitativa. O foco desta investigação recai particularmente sobre a aula de uma professora, Sophia, bem como no grupo de quatro professores que juntamente com ela participaram de um grupo colaborativo, constituindo-se assim, num estudo de caso múltiplo sobre o desenvolvimento profissional num contexto de formação contínua. Nesta investigação objetivou-se estabelecer as relações possíveis entre relatos educacionais e de profissionalização, concepções de ensino-aprendizagem e prática educativa que se evidenciaram num processo de reflexão crítica realizado por este grupo. A base de dados é composta por gravações em vídeo de aulas dentro de um contexto de uma disciplina de pós-graduação, vídeo de uma aula da profª Sophia no seu contexto real de atuação, textos escritos, desenhos e reflexões dos professores e gravação de uma entrevista com cada um desses cinco professores investigados. Os dados foram todos transcritos e a análise dos dados está baseada na análise textual discursiva, onde categorias emergentes foram estabelecidas. Ao final um metatexto foi construído onde o resultado dessas análises está contemplado. O processo reflexivo investigado nesse grupo revela um universo distinto de características de professores e a complexidade do processo educativo. As ações de cada professor em sua prática educativa têm influencias múltiplas e muito diversas relativas ao seu histórico de vida, sua experiência formativa e profissional, suas crenças, suas orientações políticas etc. O que determina a auto-imagem de um professor competente é provavelmente influenciado por todas essas características de uma maneira dinâmica e altamente complexa. Entretanto, duas características marcantes reveladas nesse estudo de caso múltiplo parecem ter influência positiva no trabalho de um professor - sua formação específica e pedagógica além de uma postura de confiança no processo educativo. Essas características nem sempre andam juntas, mas revelaram-se importantes para uma atuação segura dos professores investigados e, portanto, destacam-se no processo de construção de sua autonomia. / This work has a qualitative research perspective. Our focus was the class of an in-service teacher, Sophia, and the four teachers who participated of a collaborative group. This investigation was a multiple-case study about the professional development in a teacher education context. The aim of this research was to establish possible relations between educational and professional reports, teaching-learning theories and classroom practice. These relations were revealed during a critical reflection process which was done by a group of in-service teachers. This research took place within the framework of a post graduation course. Our data are based in class videos, a video of Sophia\'s classroom, written texts, drawings, teacher\'s reflections and interviews with each one of these five teachers. Data were all transcribed and analyzed by the use of discursive textual analysis methodology, which established the emergence of some categories. At the end a metatext was written reporting and discussing the results of such analysis. The reflective process investigated in this group reveals that each teacher contributes with an idiosyncratic universe of characteristics and also evidences the complex nature of the education process. Each teacher actions in their educative practice have multiple and diverse influences which are related to their life history, educational and professional experience, their beliefs, their political orientations, etc. Results suggest that the self image of a competent teacher is influenced by all of these characteristics in a dynamic and complex way. However, two key characteristics revealed in this multiple case study seems to have a positive influence in a teacher\'s work - specific and pedagogical education and a confident view of the education process. These characteristics not always go together but were revealed as important for a confident performance of the investigated teachers. So, these characteristics can be considered as especially important during the construction of the teacher\'s autonomy process.

Small business owners struggle to sustain their businesses over time. According to U.S. Census data in 2014, only half of all small businesses survived beyond the first 5 years of operation, and only a third survived longer than 10 years. Grounded with the strategic contingency theory, the purpose of this multiple case study was to explore strategies small service business owners used to succeed beyond the first 5 years of operation. The target population consisted of 4 owners of small service and retail businesses in Arlington, VA, with fewer than 50 employees who have succeeded in business longer than 5 years. Through a process of methodological triangulation, data collected from financial documents, publicly available records, and external sources supplemented semistructured interview data. Using thematic analysis by coding narrative segments, 3 themes emerged including developing a unique marketing strategy, developing strategic leadership skills, and required business skills for sustainability. Successful unique marketing strategies emerged from understanding customer needs. The results from this study could benefit business owners by improving business success rates, which would have a positive economic effect on local community, including job creation, and sustainable economic stability. The implications for positive social change might include the reversal of small business failure trends through the application of successful business strategies.

Millennials, who by 2024 will make up approximately 34% of the U.S. workforce, will play a critical role in organizational strategies and productivity, as will the supervisors who manage them. The purpose of this multiple case study was to explore the intergenerational communication strategies that Generation X supervisors used to motivate and engage high performing millennials in the workplace. The framework for this study was Mannheim's generation theory and the 2-factor theory of motivation by Herzberg, Mausner, and Snyderman. Data were collected from parks and recreation employees in the southeastern region of the United States, including 4 Generation X supervisors who completed semistructured interviews and 2 millennial cohort focus groups. Data were transcribed, coded, and validated through member checking and methodological triangulation. The 4 themes identified were culture and socialization, relationship building and intergenerational connectedness, employee growth and development, and rewards and recognition. The findings of this research may benefit millennials, frontline supervisors, parks and recreation agencies, and leaders in other organizations by providing an understanding of generational needs. The data presented in this study may support positive social change by showing that supervisors and millennial employees can build high quality relationships within their organizations, enabling those organizations to support the communities they serve.

This dissertation aimed to investigate the use of Multi-User Virtual Environments (MUVEs) as supportive materials in students&rsquo / learning process. In this respect, a MUVE named Quest Atlantis had been used by students in formal and informal learning settings. The students participated in a project that was developed based on an ecological problem resulted in fish decline in a river. As being a multiple case study research, data were collected from four separate cases, selected from three different places. Specifically, students&rsquo / and teachers&rsquo / perceptions were gathered, and challenges and barriers of implementations were investigated. The research results indicated that most of the students liked learning in environments using MUVEs. Besides being intrinsically motivated towards learning science topics, the students stated that it was a good way of reinforcing what they learn in school settings. Students found MUVEs effective learning environments as it allowed them to learn with active participation / rather than being taught as it usually happens in school context. The teachers had positive opinions about the use of MUVEs. They claimed that MUVEs have the potential to support students&rsquo / learning visually and let students learn through an inquiry-based learning approach with situated information to virtual settings. According to the teachers, MUVEs allowed various skill developments of the students and it created a dynamic learning environment in which students interacted and collaborated with each other. Even though students and teachers have positive perception about the use of MUVEs in learning setting, it is quite challenging to place these applications to learning settings, especially to formal ones. There are numerous challenges and barriers that can be faced with during the implementation process. In this research, the challenges and barriers are grouped under four main categories: 1) teacher related, 2) student related, 3) system related, and 4) technology related. When the implementation results of formal and informal learning setting were compared, it was possible to see how the very dimensions of formal learning settings made the innovative technology-based implementations difficult. On the other hand, informal learning settings were more flexible learning environments allowing a better learning experience for the students.

行動行銷將為行銷的未來(Rick, 2005)，透過無線科技的應用，消費者可以以隨時隨地接收到廣告主所發送的行銷活動訊息，並產生即時的互動，研究也顯示此科技應用的有效性，雖這群使用者目前正在增加，但仍為少數，在台灣更是如此。本研究主要目的從創新擴散觀點探討台灣行動行銷為何擴散如此緩慢，此解釋性個案研究將對同件事件提出對立的解釋，並指出如何應用此解釋到其他的創新擴散過程中；以組織層級為主，針對行銷部門，本研究將以多重及嵌入式個案研究，藉由主要影響科技採用與擴散的四因素，包括高階主管的支持、採用單位的專業程度、外界資訊的來源與外部環境所致的壓力，加上與該組織內部與外部環境(包括組織給予的資源與預算、科技廠商給予的專業知識支援、科技廠商對科技環境的教育與訓練，及組織的外部環境對組織策略的影響)來瞭解行動行銷在台灣綜合廣告代理產業的型態。 / Mobile marketing would be the future of marketing. (Rick, 2005). Consumers can receive messages of marketing campaigns from advertisers anywhere and anytime, and make interactions instantly. Studies also show the effectiveness of this new marketing mix tool. The adopters have continually emerged, though there are still few, Taiwan, in particular. The aim of this study is to explain why mobile marketing in Taiwan diffuse slowly from the perspective of innovation diffusion. The research is an explanatory case study, which would pose competing explanations for the same set of events and to indicate how such explanations may apply to other innovation diffusion processes. Conducted at entire organization level, marketing department in particular, an embedded, multiple case study would be used to describe the pattern of mobile marketing diffusion in Taiwan advertising agencies by utilizing four important facilitating factors(including Top management support, Professionalism of adopting unit, External information sources, and External pressure), and a diffusion circuit(including Resources and budget, Expertise from the professional unit, Education and training to the host environment, and Strategic impact to the host organization).

This study centers on an exploration of the similarities and differences between social enterprises, commercial enterprises and public sector teams that operate within the same market. The study seeks to contribute to the establishment of social entrepreneurship theory by furthering knowledge of the boundaries of social entrepreneurship. The contextual influence on the development of social entrepreneurship theory is becoming increasingly well understood. As such, different theoretical streams are accounted for and systematically structured into a model containing four contextually anchored approaches, two American and two European, which compares their structures according to eight characteristics. It is on the basis of this model that three cases, one social enterprise, one commercial enterprise and one public sector team all operating towards work integration activities and placements for the long term unemployed are presented and analyzed from two perspectives: one focusing on how they compare to the characteristics and the other on how they compare to the approaches in their entirety. It shows how there are many similarities between the three cases that are lost when compared to each approach. Furthermore, the analysis discovered a limitation within existing social entrepreneurship models, as none of the models turned out to be fully applicable in a Swedish context. Therefore, this study proposes a tentative model for a Nordic approach, rooted in the specific socioeconomic and institutional context of the Nordic states.

No description available.

Submitted by Fabio Sobreira Campos da Costa (fabio.sobreira@ufpe.br) on 2017-02-23T12:19:21Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) A Theory of Power in Software Ecosystems formed by Small to Medium Enterprises _ GeorgeValença.pdf: 3429187 bytes, checksum: 8f170a2be6f42b4cf8f070f5f7ebd7b5 (MD5) / Made available in DSpace on 2017-02-23T12:19:21Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) A Theory of Power in Software Ecosystems formed by Small to Medium Enterprises _ GeorgeValença.pdf: 3429187 bytes, checksum: 8f170a2be6f42b4cf8f070f5f7ebd7b5 (MD5) Previous issue date: 2016-08-26 / Context: the emergence of software ecosystems has changed the dynamics of software industry in the last decade. An ecosystem consists of a set of businesses functioning as a unit and interacting with a shared market for software and services, together with the relationships involving them. Software ecosystems originate in partnerships among software companies as a strategy to acquire complementary skills and features, obtain new customers, as well as divide R&D costs. In this setting, partner companies rely on each other for survival and effectiveness, which generates a network of dependent actors and a flow of power among them. Aims: the goal of this research is to develop a substantive theory to explain how power and dependence manifest in partnerships among small-to-medium enterprises (SMEs) building a software ecosystem. This result enables us to describe the dynamics of partnerships in this environment, since power is a base atomic particle of relationships. Method: we performed two exploratory case studies of software ecosystems formed by SMEs. We collected rich qualitative data from eight software companies by means of twenty-seven semi-structured interviews. In addition, we considered companies’ internal documents, field notes and web-based data. Thematic analysis was adopted to organise and describe the data set. The results were interpreted in light of a theoretical framework underpinned by French and Raven’s power taxonomy and later refined in six confirmatory interviews with the companies. Finally, we performed a cross-case analysis to synthesise our findings and build the theory. Results: the resultant theory, called PRM-SECO, highlights the interactions among different power forms in addition to their correspondent source(s) in the software ecosystem. It reveals that (1) power is fluid in a software ecosystem formed by SMEs; (2) pool of customers and skill/knowledge are the most frequent power sources; (3) expert power is the fundamental power form that triggers most power capabilities held by SMEs; (4) reward power attaches the partner and is often exercised by SMEs; (5) coercive power disturbs the partnerships and is rarely exercised by SMEs; (6) referent power tends to supersede other power forms and is rarely held by SMEs; and (7) legitimate power is the most frequent power form exercised by SMEs. Conclusion: this theory provides a better understanding on how power and dependence influence the behaviour and coordination of companies within a software ecosystem. The particular focus on SMEs complements the state-of-art, since most research in the field concerns mature ecosystems governed by big players such as SAP and Apple. It is a useful lens for researchers to explore ecosystem partnerships. In addition, it is a valuable tool for companies to analyse power distribution, have insights on how to evolve their participation in the network and define sustainable strategies for ecosystem governance. / Contexto: o surgimento de ecossistemas de software tem mudado a dinâmica da indústria de software na última década. Um ecossistema consiste em um conjunto de empresas que funcionam como uma unidade e interagem com um mercado compartilhado de software e serviços, junto com os relacionamentos que as envolvem. Ecossistemas de software têm origem nas parcerias entre empresas de software como uma estratégia para adquirir competências e funcionalidades complementares, obter novos clientes, bem como dividir custos de P&D. Neste cenário, as empresas parceiras dependem umas das outras para sobrevivência e efetividade, o que gera uma rede de atores dependentes e um fluxo de poder entre eles. Objetivos: o objetivo desta pesquisa é desenvolver uma teoria substantiva para explicar como poder e dependência se manifestam em parcerias entre pequenas e médias empresas (PMEs) construindo um ecossistema de software. Este resultado nos permite descrever a dinâmica das parcerias neste ambiente, uma vez que poder é uma partícula atômica de base dos relacionamentos. Método: nós realizamos dois estudos de caso exploratórios de ecossistemas de software formados por PMEs. Nós coletamos dados qualitativos ricos de oito empresas de software por meio de vinte e sete entrevistas semiestruturadas. Além disso, nós consideramos documentos internos das empresas, notas de campo e dados da web. Análise temática foi adotada para organizar e descrever o conjunto de dados. Os resultados foram interpretados à luz de um quadro teórico apoiado pela taxonomia de poder de French e Raven, e posteriormente refinados em seis entrevistas de confirmação com as empresas. Por fim, nós realizamos um processo de cruzamento de casos para sintetizar nossos resultados e construir a teoria. Resultados: a teoria resultante, denominada PRM-SECO, destaca as interações entre diferentes formas de poder, além da correspondente(s) fonte(s) no ecossistema de software. Ela revela que (1) o poder é fluido em um ecossistema de software formado por PMEs; (2) base de clientes e competências/conhecimento são as fontes de poder mais frequentemente usadas pelas PMEs; (3) poder do conhecimento é a forma de poder fundamental, que gera a maioria das capacidades de poder que as PMEs possuem; (4) poder de recompensa aproxima o parceiro e muitas vezes é exercido pelas PMEs; (5) poder coercitivo perturba as parcerias e raramente é exercido pelas PMEs; (6) poder de referência tende a suplantar outras formas de poder e raramente é detido pelas PMEs; e (7) poder legítimo é a forma de poder mais frequentemente exercida pelas PMEs. Conclusão: esta teoria oferece uma melhor compreensão sobre como poder e dependência influenciam o comportamento e coordenação de empresas em um ecossistema de software. O foco particular em PMEs complementa o estado-da-arte, uma vez que a maioria das pesquisas na área diz respeito a ecossistemas governados por grandes atores, tais como SAP e Apple. É uma lente útil para que pesquisadores explorem parcerias em ecossistemas. Além disso, é uma ferramenta valiosa para as empresas analisarem a distribuição de poder, terem ideias sobre como evoluir a sua participação na rede e definirem estratégias sustentáveis para a governança do ecossistema.

Submitted by Fabio Sobreira Campos da Costa (fabio.sobreira@ufpe.br) on 2017-02-23T13:43:15Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) A Theory of Power in Software Ecosystems formed by Small to Medium Enterprises _ GeorgeValença.pdf: 3429187 bytes, checksum: 8f170a2be6f42b4cf8f070f5f7ebd7b5 (MD5) / Made available in DSpace on 2017-02-23T13:43:15Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) A Theory of Power in Software Ecosystems formed by Small to Medium Enterprises _ GeorgeValença.pdf: 3429187 bytes, checksum: 8f170a2be6f42b4cf8f070f5f7ebd7b5 (MD5) Previous issue date: 2016-08-26 / Contexto: o surgimento de ecossistemas de software tem mudado a dinâmica da indústria de software na última década. Um ecossistema consiste em um conjunto de empresas que funcionam como uma unidade e interagem com um mercado compartilhado de software e serviços, junto com os relacionamentos que as envolvem. Ecossistemas de software têm origem nas parcerias entre empresas de software como uma estratégia para adquirir competências e funcionalidades complementares, obter novos clientes, bem como dividir custos de P&D. Neste cenário, as empresas parceiras dependem umas das outras para sobrevivência e efetividade, o que gera uma rede de atores dependentes e um fluxo de poder entre eles. Objetivos: o objetivo desta pesquisa é desenvolver uma teoria substantiva para explicar como poder e dependência se manifestam em parcerias entre pequenas e médias empresas (PMEs) construindo um ecossistema de software. Este resultado nos permite descrever a dinâmica das parcerias neste ambiente, uma vez que poder é uma partícula atômica de base dos relacionamentos. Método: nós realizamos dois estudos de caso exploratórios de ecossistemas de software formados por PMEs. Nós coletamos dados qualitativos ricos de oito empresas de software por meio de vinte e sete entrevistas semiestruturadas. Além disso, nós consideramos documentos internos das empresas, notas de campo e dados da web. Análise temática foi adotada para organizar e descrever o conjunto de dados. Os resultados foram interpretados à luz de um quadro teórico apoiado pela taxonomia de poder de French e Raven, e posteriormente refinados em seis entrevistas de confirmação com as empresas. Por fim, nós realizamos um processo de cruzamento de casos para sintetizar nossos resultados e construir a teoria. Resultados: a teoria resultante, denominada PRM-SECO, destaca as interações entre diferentes formas de poder, além da correspondente(s) fonte(s) no ecossistema de software. Ela revela que (1) o poder é fluido em um ecossistema de software formado por PMEs; (2) base de clientes e competências/conhecimento são as fontes de poder mais frequentemente usadas pelas PMEs; (3) poder do conhecimento é a forma de poder fundamental, que gera a maioria das capacidades de poder que as PMEs possuem; (4) poder de recompensa aproxima o parceiro e muitas vezes é exercido pelas PMEs; (5) poder coercitivo perturba as parcerias e raramente é exercido pelas PMEs; (6) poder de referência tende a suplantar outras formas de poder e raramente é detido pelas PMEs; e (7) poder legítimo é a forma de poder mais frequentemente exercida pelas PMEs. Conclusão: esta teoria oferece uma melhor compreensão sobre como poder e dependência influenciam o comportamento e coordenação de empresas em um ecossistema de software. O foco particular em PMEs complementa o estado-da-arte, uma vez que a maioria das pesquisas na área diz respeito a ecossistemas governados por grandes atores, tais como SAP e Apple. É uma lente útil para que pesquisadores explorem parcerias em ecossistemas. Além disso, é uma ferramenta valiosa para as empresas analisarem a distribuição de poder, terem ideias sobre como evoluir a sua participação na rede e definirem estratégias sustentáveis para a governança do ecossistema. / Context: the emergence of software ecosystems has changed the dynamics of software industry in the last decade. An ecosystem consists of a set of businesses functioning as a unit and interacting with a shared market for software and services, together with the relationships involving them. Software ecosystems originate in partnerships among software companies as a strategy to acquire complementary skills and features, obtain new customers, as well as divide R&D costs. In this setting, partner companies rely on each other for survival and effectiveness, which generates a network of dependent actors and a flow of power among them. Aims: the goal of this research is to develop a substantive theory to explain how power and dependence manifest in partnerships among small-to-medium enterprises (SMEs) building a software ecosystem. This result enables us to describe the dynamics of partnerships in this environment, since power is a base atomic particle of relationships. Method: we performed two exploratory case studies of software ecosystems formed by SMEs. We collected rich qualitative data from eight software companies by means of twenty-seven semi-structured interviews. In addition, we considered companies’ internal documents, field notes and web-based data. Thematic analysis was adopted to organise and describe the data set. The results were interpreted in light of a theoretical framework underpinned by French and Raven’s power taxonomy and later refined in six confirmatory interviews with the companies. Finally, we performed a cross-case analysis to synthesise our findings and build the theory. Results: the resultant theory, called PRM-SECO, highlights the interactions among different power forms in addition to their correspondent source(s) in the software ecosystem. It reveals that (1) power is fluid in a software ecosystem formed by SMEs; (2) pool of customers and skill/knowledge are the most frequent power sources; (3) expert power is the fundamental power form that triggers most power capabilities held by SMEs; (4) reward power attaches the partner and is often exercised by SMEs; (5) coercive power disturbs the partnerships and is rarely exercised by SMEs; (6) referent power tends to supersede other power forms and is rarely held by SMEs; and (7) legitimate power is the most frequent power form exercised by SMEs. Conclusion: this theory provides a better understanding on how power and dependence influence the behaviour and coordination of companies within a software ecosystem. The particular focus on SMEs complements the state-of-art, since most research in the field concerns mature ecosystems governed by big players such as SAP and Apple. It is a useful lens for researchers to explore ecosystem partnerships. In addition, it is a valuable tool for companies to analyse power distribution, have insights on how to evolve their participation in the network and define sustainable strategies for ecosystem governance.