Flextronics Industrialization Group (FIG) is an international company specialised in Industrialisation services for the mobile phone industry. Industrialisation services include everything that is done to prepare a product for high-volume manufacturing. This mainly involves developing production processes, production equipment, test processes and test equipment. The high-volume manufacturing is located in low-cost countries. This study has been performed at FIG in Linköping, where the work is carried out as projects. In 2004, a new project model called the Product Development Process (PDP) was introduced at Flextronics worldwide. As the name implies, the PDP was originally created to support product development projects, which is why it has been hard to completely utilize the PDP at FIG. The PDP has so far been considered more trouble than support. This has lead to that project managers at FIG are working differently. The purpose of this master thesis was to develop an application of the PDP suitable for the Industrialisation projects performed at FIG. During our work internal PDP documentation was studied and interviews with project managers and sub-project managers were performed. Review meetings were held frequently during the entire study and our solutions were revised several times. Our work has above all resulted in new processes applicable for Industrialisation projects. To make these Industrialisation processes easy to follow we have produced a guideline. This guideline provides a framework for Industrialisation projects at FIG and explains the interconnection between the PDP and our new Industrialisation PDP application. It also includes detailed descriptions of the Industrialisation processes, checklists, decision structure, project organisation and project roles and responsibilities. Due to confidentiality reasons, our solutions could not be included in their entirety in this report. We believe that the Industrialisation PDP application will improve the work at FIG. It will be easier to follow a working method that is adapted to the specific business. Using the same working methods will support the project work, improve the way of working and make it more efficient.

In 1993, Michael Hammer and James Champy advanced the Business Process Reengineering theory, which had promoted the enterprises overall achievement, therefore, raises the Enterprise managers to think carefully of the Business Process Reengineering and the Business Process Management (BPM) software. The BPM provides a consolidated end-to-end perspective of all the processes within the enterprise, and to resolve the problem of the Enterprise Resource Planning system. The Business Architecture Management (BAM) software is to map out the business structure of the enterprise, and make the business process integrated with the business structure closely, the purpose is to build business structure and business process in one unity. This model will support the enterprise managers to see, analyze and control the information technology and system integrations. Via the BAM model, we realize that the Business Architecture contains more views than Business Process. Therefore, the advantage of the BAM software is to have the business structure integrated with business process. In contrast, the disadvantage of the BPM software is to separate the business structure from the business process. The study is based on the scientific logic principle and to create a model of the BAM software. Using the Backus-Naur Form grammar and the graphical language, we define the BAM software model, and list three steps: the first step is to construct structure elements and operations which from the business structure. The second step is to derive the business process from the business structure. The third step is to integrate the business structure with and the business process. An example of Securities Transaction Platform software is developed via the BAM model. In this study, we also compare the BPM with BAM. We conclude that the BAM software will assist the enterprise managers to analyze and control the information technology and system integrations easily. Beside the above conclusion, this study also provides many useful references and suggestions to aid entrepreneurs and system managers to create BAM software.

In this study, it is aimed to determine and implement a process based strategic planning methodology for Turkish Ministry of Finance. Proposed methodology has been implemented in Ministry of Finance by a T&Uuml / BiTAK supported strategic management project in collaboration with Ministry of Finance Strategy Development Unit (MoF_SDU), T&Uuml / SSiDE and a private Consultancy Company. This project was a direct consequence of reforms on Public Financial Management and stipulated by the Laws No. 5018 and 5436 which have been prepared based on efficiency in public service delivery. Proposed methodology is different from other strategic planning methodologies for public and non-profit organizations because it uses a combination of numerous techniques that are previously developed for strategic planning. Examples are mentoring, e- learning, idea tray method, and process modelling. Firstly, strategic planning methodology is determined with close inspection of international approaches and best practices. Ministry of Finance&rsquo / s organizational chart is redesigned to enable more effective and efficient operation. Ministry of Finance is divided to 14 strategic business units (SBUs). For every SBU, detailed environmental analyses are conducted and critical issues are derived. Mission and strategic vision statements are clearly determined and core processes are modelled and standardized. Strategic goals and detailed objectives are formulated. Finally, performance indicators are determined for every objective for evaluation and continuous improvement. At the end of the implementation, 2008-2012 strategic plan for Ministry of Finance is prepared and numerous organizational improvements are observed.

Hälso- och sjukvårdvården har kritiserats och ifrågasatts där patienter hamnar mellan stolarna och kostnaderna stiger. Vården präglas av en byråkratisk funktionsstyrd organisation med en stark profession. Flera försök har gjorts för att effektivisera vården där den senaste trenden är processorientering. Det har påvisats stora utmaningar med att arbeta med processer i vården och det är i studiens syfte att undersöka hur vården arbetat med att utveckla och införa det processorienterade synsättet. Studien ämnar bidra med kunskap genom att konkretisera vilka hinder och möjligheter processorientering och modern verksamhetsstyrning innebär för hälso- och sjukvården. Den första delen med studien blir att kartlägga hur olika landsting och regioner arbetat med att utveckla och införa processorientering inom hälso- och sjukvårdsorganisationer. Vidare kommer den andra delen av studien att analysera hur styr- och förbättringsverktyg tillämpas för att stödja det processorienterade arbetssättet. En kvalitativ flerfallsstudie tillämpades som metod där tre regioner valts ut som studieobjekt utifrån ett kriterieurval, där kvalitativa intervjuer tillämpats som huvudsaklig datainsamlingsmetod.  Studien påvisar relationen gällande de processorienterade aspekterna men däremot skillnader när det gäller arbetsmetoder, styrning och uppföljning. Studien ger en tydlig bild av vad som idag saknas inom hälso- och sjukvården gällande processorientering, nämligen den ekonomiska uppföljningen utifrån en mer horisontell dimension. / Context Health care have been criticized and questioned with increasing costs and where patients are being mismanaged. The health care is characterized by a bureaucratic functional organization with a strong profession. Several attempts have been made to streamline the health care where the latest trend is business process orientation. It has demonstrated great challenges of working with processes in health care and it is in the study's purpose to investigate how the health care worked to develop and implement the business process oriented approach. Purpose The study intends to contribute knowledge by concretize obstacles and opportunities of business process orientation for health care. The first part of the study will be to identify how different counties and regions worked to develop and implement business process orientation in health care organizations. The second part of the study is to analyze how the management control systems are used to support the business process oriented approach. Method A qualitative multiple-case design was applied as a method where three regions were selected as study objects from a standard choice. Qualitative interviews were applied as the primary data collection method. Conclusion The study demonstrates the relationship of existing business process oriented aspects, but on the other hand differences in working methods, management and monitoring. The study provides a clear picture of what is lacking today in health care current business process orientation, especially the financial monitoring from a more horizontal dimension.

Šiame bakalauro baigiamajame darbe nagrinėjami sandėliavimo procesai, siekiant išspręsti pagrindinę problemą – kaip sumažinti šių procesų metu iškylančias klaidas. Šio darbo tikslas yra surasti sandėliavimo procesų neefektyvumo priežastis ir pateikti pasiūlymus kaip patobulinti sandėliavimo procesus. Darbas remiasi viena didžiausių Lietuvoje siuvimo įmone - AB „Kauno Baltija“. Darbą sudaro trys pagrindinės dalys. Pirmoje šio darbo dalyje, situacijos analizėje, buvo išanalizuotos siuvimo pramonės rinkos tendencijos ir sėkmę lemiantys veiksniai, bei identifikuotos įmonės silpnosios ir stipriosios pusės. Taip pat apžvelgti teoriniai procesų valdymo aspektai, kurie parodė, jog procesų valdymas stipriai įtakoja bendrą organizacijos veiklą ir gali būti reikšminga priemonė, kad įgyti konkurencinį pranašumą kokybės, kaštų bei reagavimo atžvilgiu. Antrojoje darbo dalyje aprašytas atliktas kokybinis AB „Kauno Baltija“ sandėliavimo procesų empirinis tyrimas. Tyrimui atlikti buvo pasirinktas kokybinis tyrimo metodas, kadangi šis metodas labiausiai tinkamas siekiant detaliai išanalizuoti procesą jo natūralioje aplinkoje. Empirinio tyrimo duomenims surinkti buvo naudojamos kelios priemonės – stebėjimas, įmonės dokumentų analizė, neformalūs interviu su darbuotojais, mokslinės ir nemokslinės literatūros šaltinių analizė. Tyrimo rezultatai atskleidė, kad pagrindinės problemos, lemiančios visų sandėlio procesų neefektyvumą atsiranda dėl prastos sandėliavimo sistemos bei prastos duomenų... [toliau žr. visą tekstą] / Warehouse processes are analyzed in this bachelor thesis in order to solve the main problem – how to reduce the quantity of faults that arise during the warehouse process. The purpose of this study is to research the reasons of warehousing process inefficiency and to find the solutions for improving warehouse management. The study is based on manufacturing company JSC “Kauno Baltija” which is one of the largest garment exporters in Lithuania. This study is divided into three main parts. Firstly, the sewing market tendencies and key-success factors were analyzed as well as the weaknesses and strengths of the company identified. First part of this study also summarizes the main theoretical arguments, which show that process management has big influence on overall organizational performance and may be the powerful tool for gaining the competitive advantage through low costs, flexibility and quality. The second part of this bachelor thesis consists of empirical research of AB “Kauno Baltija” warehouse process. Qualitative method of empirical research was chosen, because this is the best way to analyze process in its natural environment. In order to gain data of empirical research several tools were used – observation, the analysis of company documents, informal interview with workers, analysis of nonfiction and unscientific literature. The qualitative empirical research of AB “Kauno Baltija” warehouse processes showed that the basic problems causing inefficiency of all... [to full text]

Many companies around the world have implemented Six Sigma as a problem solving methodology especially useful for dealing with recurring problems in business processes. Since the 1980s when it was developed at Motorola, many companies have tried to implement Six Sigma to fit their own company’s culture and goals. This thesis presents a longitudinal case study describing the evolution of ‘Six Sigma Management’ at Siemens in Sweden. The success of the programme was to a large degree built on previous failures, confirming Juran’s old saying ‘Failure is a gold mine’. From the case study, success factors for implementing Six Sigma at Siemens are identified and compared to those given in the literature. Some of the most critical success factors identified at Siemens had not been mentioned as such in the literature before. The main conclusion of the study is that, in order to succeed and get sustainable results from a Six Sigma programme, Six Sigma should be integrated with Process Management, instead of just running Six Sigma as a separate initiative in an organisation. Furthermore, the thesis includes papers presenting methods and tools to be used in a Six Sigma programme or in Six Sigma projects. They deal with: how to identify suitable Six Sigma projects, how to select which Six Sigma methodology to use, how to find hidden misunderstandings between people from different knowledge domains, and how to simulate the impact of improvements to iterative processes. All these methods and tools have been developed and tested at Siemens. This has been an action research project, where the author has been employed by the company under investigation for eleven years and has actively influenced the changes in the company based on knowledge gained at the company as well as on research studies conducted at universities. In action research the change initiative under investigation is conducted and analysed in a single context. The readers are invited to draw their own conclusions on the applicability of the results to their own specific cases. In addition to this, some conclusions derived using analytical generalisation, applicable to a more general case, are presented in the thesis. / <p>Defended att Chalmers University of Technolgy in 2007.</p>

Virtual Organizations (VO)—a network of independent organizations collaborating to address specific business opportunities—have become popular in today’s technology driven business environment. Due to their autonomous and interdependent nature, management of collaboration among such organizations is a challenging task. Although many solutions have been proposed over the past two decades to support inter-organizational interactions, VOs still face several challenges due to their dynamic and temporal nature that cannot be addressed by traditional solutions such as ebXML, RosettaNet and EDI. In this research, we present a framework for process management in service oriented virtual organizations and a distributed architecture for a flexible infrastructure that supports collaborative business process execution, monitoring and management. The framework contains 6 layers with multiple components within each layer. In designing the components of the framework, standard reference architecture such as the Open-EDI reference model and the S3 service oriented architecture, as well as best practices such as ITIL V3 and PMBOK are used. The infrastructure supports the common topologies of inter-organizational collaboration (e.g. peer-to-peer, star, linear), and responds well to changes due to its loosely coupled components. The proposed infrastructure is based on federating multiple SOA infrastructures with the Enterprise Service Bus (ESB) as its core. It is implemented using IBM WebSphere ™ products. We demonstrate that VOs built with our framework and implementation architecture facilitate flexibility, rapid process integration and dynamic evolution.

In dieser Arbeit wird ein Ansatz zur automatischen Berechnung und Ausführung von strukturellen Anpassungsmöglichkeiten für Workflows auf Basis von Kontextinformationen entwickelt. Zur Sicherstellung der semantischen Korrektheit der Anpassungsmöglichkeiten werden zwei Arten von Einschränkungen berücksichtigt: Zustandsbezogene Einschränkungen (ZBE) und Aktivitätsabhängigkeiten (AA). ZBEs spezifizieren Einschränkungen zwischen Anpassungsoperationen und dem Ausführungszustand des Workflows. AAs beschreiben temporale Beziehungen zwischen Aktivitäten eines Workflows.

Der Workshop-Beitrag beschreibt die Bedeutung marktorientierter Technologieentwicklung, die Umsetzung der Marktorientierung im Projekt EFFEKT der TU Dresden auf insgesamt 4 Stufen. Besonderer Augenmerk wird dabei der Wirtschaftlichkeitsbetrachtung des Modellverarbeitungsprozesses und den Anwenderstudien geschenkt.

The new age, the "Information Age" (Davenport and Prusak 1997) has increased society's and businesses' reliance on Information Technology (IT). Hence, there is an increasing focus on the management of IT, not only from a technological perspective but also from a business perspective. This research, sponsored by REALTECH and the Australian Research Council, applies one of the modern management approaches, business process management (Hammer 1990), to the domain IT service provision, by designing a business process reference model for IT Service Provision. A reference model is an abstracted depiction of reality that serves as a standardised or suggestive conceptual basis for the design of enterprise specific models, usually within a like domain. They are one method of improving the efficiency and effectiveness of enterprise modelling and can also be used to standardise communication or capture knowledge. There is a general lack of theory regarding the classification, design and quality of reference models. The first part of this thesis attempts to fill these gaps, by presenting a reference model classification scheme, outlining 7 philosophies for the design of reference models and detailing 2 case studies on the user-perceived quality of business process reference models. Reference models and the Business Process Management Lifecycle (Rosemann 2000) are integrated to show how reference models can be applied to improve the efficiency and effectiveness of business process improvement projects. This reference model theory was then applied to produce a model for domain of IT Service Provision. Investment in IT has increased to become the largest single element of capital expenditure (Thorp 1998). Gartner predicted that organisations will spend over 10% of revenue on IT by 2005 (Haines 2000). A major input for this model is the ITIL best practice documents (CCTA 2000). The reference model focuses on Incident Management and used focus groups with participants from several large IT service providers to validate the models. The designed reference model is then tested in two case studies to determine its accuracy and usefulness. The thesis finishes with a discussion of the designed model, the effectiveness of the procedural model and provides suggestions for the design of other reference models. The final chapter provides a summary and an outlook for further research into the area.