In the book of ¡§The Practice of Management¡¨, Peter Drucker(1989) mentioned, that the quality and performance of managers determine the fate of the company. Indeed, the faster the world changes, the more significant the role managers play is.) Especially, the middle/ high level managers, who highly involve and participate in the organization, play the pivotal roles. The case company has been growing up during recent years, and the demand for the middle/high level managers is very great. So, whether the managers have the appropriate management ability will be the focus of training programs. As a result, the study constructed the management competency model for the case company via Analytic Network Process (ANP). Besides, this model provided the clear criterions that could help the case company to select and train the middle/high level managers. The findings are listed as bellows¡G 1. Confirming key management competence items for the middle/high level managers, and built up an analysis framework. Therefore, the case company would figure out important key items to improve the efficiency of selection and work performance. 2. Deciding the criterion and authority for each management competency index with Analytic Network Process. The result considered depending relationship between indices correspond with practice, clearly numerical data also help to reduce uncertain in decision process. 3. The study constructed the management competency index, and according to the result of the test, this model could correctly identify the middle/high level managers with brilliant performance.

Submitted by Hugo Henrique dos Santos null (hugo92_mvp@hotmail.com) on 2017-05-19T16:54:14Z No. of bitstreams: 1 Dissertação (versão final).pdf: 5084206 bytes, checksum: 38fb1a3f55f583e591e9935e7c203181 (MD5) / Approved for entry into archive by Luiz Galeffi (luizgaleffi@gmail.com) on 2017-05-19T17:11:50Z (GMT) No. of bitstreams: 1 santos_hh_me_bauru.pdf: 5084206 bytes, checksum: 38fb1a3f55f583e591e9935e7c203181 (MD5) / Made available in DSpace on 2017-05-19T17:11:50Z (GMT). No. of bitstreams: 1 santos_hh_me_bauru.pdf: 5084206 bytes, checksum: 38fb1a3f55f583e591e9935e7c203181 (MD5) Previous issue date: 2017-05-15 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / A violência contra crianças e adolescentes no Brasil apresenta um cenário historicamente complexo, em que os problemas muitas vezes são submetidos a avaliações individuais, contrapondo a violência, que apresenta muitos sentidos e significados. Tais avaliações impactam diretamente nos referenciamentos de crianças e adolescentes para a rede de atendimento, ocasionando decisões equivocadas e fazendo com que as notificações sejam realizadas a partir de critérios fatuais, caracterizando a falta de um trabalho em rede e de ações intersetoriais. Neste ponto, ferramentas de corte quantitativo para a tomada de decisão dos sujeitos que compõem a rede de atendimento é uma lacuna que pode ser explorada. Sendo assim, o objetivo da pesquisa é elaborar um protocolo que auxilie as instituições integrantes do Sistema de Garantia de Direitos dos municípios de Uberaba/MG e Bauru/SP a gerenciar as notificações de violência contra crianças e adolescentes. A pesquisa utiliza abordagem quantitativa, com a utilização da técnica de modelagem. Nesse sentido, o Analytic Network Process (ANP) torna-se um método de apoio à decisão apropriado, relacionado os direitos fundamentais das crianças e adolescentes com os tipos de violência cometidos e selecionando o setor prioritário que os sujeitos devem ser atendidos. A pesquisa apontou que, de um ponto de vista geral, o setor de Saúde deve ser o encaminhamento prioritário para as vítimas. Nos casos específicos de Negligência e Violência Física, a Assistência Social e o Conselho Tutelar são os setores prioritários, respectivamente. O setor de Saúde obteve a prioridade para os casos de Violência Psicológica e Violência Sexual. O protocolo de atendimento foi desenvolvido com base nas análises especificas de cada tipologia, apresentando os fluxos de encaminhamentos dentro das redes de proteção das cidades. A pesquisa quantitativa, com a utilização do ANP, proveu uma maior cientificidade ao assunto e pode ser considerada um avanço para futuras políticas públicas de proteção. / Violence against children and adolescents in Brazil presents a historically complex scenario, in which problems are often subjected to individual evaluations, counteracting violence, which presents many meanings. These evaluations directly impact on children and adolescents referrals to the service network, causing mistaken decisions and making notifications based on factual criteria, characterizing the lack of networking and intersetorial actions. At this point, quantitative cutting tools for the decision making of the subjects that make up the service network is a gap that can be explored. Therefore, the aim of the research is to elaborate a protocol that will help the institutions that are part of the System of Guarantee of Rights of the municipalities of Uberaba / MG and Bauru / SP to manage the notifications of violence against children and adolescents. The research uses a quantitative approach, using the modeling technique. In this sense, the Analytic Network Process (ANP) becomes a method to support the appropriate decision, related the fundamental rights of children and adolescents with the types of violence committed and selecting the priority sector that the subjects should be attended. The research pointed out that, from a general point of view, the Health sector should be the priority route for the victims. In the specific cases of Neglect and Physical Violence, Social Assistance and the Guardianship Council are the priority sectors, respectively. The Health sector has given priority to cases of Psychological Violence and Sexual Violence. The service protocol was developed based on the specific analysis of each typology, presenting the routing flows within the protection networks of the cities. Quantitative research, using ANP, has moved a greater scientific relevance to the subject and can be considered as an advance for future public protection policies.

Since hi-technology industry production is complex and with specific flow. One step mistake may cause huge loss. The professional engineer employee who deal with process problem are getting more and more important. To win the competition and market share, TFT-LCD manufacturers aggressively invest larger and advance product line, and create big gap between human resource demand and supply. However, TFT-LCD industry just developed a few years ago in Taiwan, experience engineers are not enough to satisfy these fast expand request. To choice suitable employee from volunteers, using Competence Choosing Model is considered and efficiently in particle and in academic analysis. Most researchs discuss Competency model with scales without weight. The study constructed a competence-based model for choosing engineers professional with Analytic Network Process (ANP), and this model include weight for each item. Besides, this model could help C company to select engineering professional efficiency, reduce corporation cost. The findings are as follows: 1.Confirm key competence items for engineering professional, and built up a analysis struce. Therefore, C company may would figure out important key items. 2.Deciding weight for each competency index with Analytic Network Process. The result considered depending relationship between indices correspond with practice, clearly numerical data also help to reduce uncertin in decision process. 3.Inspect with really engineering professional performance records and weight computed results, this model could identify high performance engineering professional correctly. 4.Comparing the results come from Analytic Hierarchy Process and Analytic Network Process, some weight difference between these 2 methods. That means depanding and feedback relationship between indeics may not ignored.

Taiwanese businesses assumed an important role in global supply chain after World War II. But numerous Taiwanese enterprises turn themselves into ODM-oriented ones for more profit because OEM only generates micro profit after companies from China and other developing countries have forged into this market since 1990s. The key to successful transformation lies in capability of independent design and development product. Therefore, developing and improving the capability of R&D talent is the priority to transformation into ODM-oriented company and critical for Taiwan to replay a major role in global supply chain. Therefore, based on competency, we adopted Fuzzy Delphi Method and Analytic Network Process (ANP) to design expert questionnaire and invited R&D experts in ODM-oriented companies to provide advice. The aim was to discover the necessary competencies of R&D employees and weight of each competency in order to construct a competency selection model for R&D employees in ODM-oriented companies and to serve as a reference point for more efficient selection and development of R&D workers. 1.Applying Fuzzy Delphi Method to find out critical competency indicators that is the source of constructing competency selection hierarchy. 2.Applying ANP which is characterized by analysis dependence on or feedback of each indicator to calculate the weight of each competency indicator and constuct a weighted competency selection model for R&D employees in ODM-oriented companies. 3.Confirming that dependence on or feedback of each indicator influences the weight of each indicator. 4.Proving that competency selection model for R&D employees effectively select qualified employees.

Fuzzy Analytical Network Process (fuzzy ANP) is a helpful approach for the selection cooperative R&D projects developed by firms in collaboration with government. A technical committee for Industrial Technology Development Program (ITDP) in Taiwan regularly evaluates and decides proper public subsidiary of cooperative R&D projects. In this paper, we first discuss important decision criteria and establish decision model for ITDP projects selection. We apply fuzzy ANP to integrate decisions of members in the technical committee. In addition, we use simulation to analyze how decisions of technical committee change. Our results indicate that scientific & technology merit criterion is most important considered in overall technical committees. Besides that, the project execution is more important criteria than potential benefits and project risk in ITDP selection. Generally speaking, the paper reveals below results: (1) the fuzzy ANP is an appropriate method in multi-criteria technology R&D projects selection; (2) the decisions of technical committee will change under different decision risk and different risk attitude; (3) the interviews of technical committee indicate that ITDP is very important policy for improvement firms¡¦ R&D abilities.

Labor conflict mediators play a very important role during the process of labor dispute resolution; their competence will help enhance the quality of labor dispute mediation and improve the relationship between labor and management. The main purpose of this research is to probe into the criteria that labor conflict mediators should possess. Based on the Competence Theory, this research collects opinions from experts and scholars and utilizes Fuzzy Delphi Method and Analytic Network Process respectively to construct a competence-based model to select labor conflict mediators. Results are achieved as follows: 1. To firmly establish critical competence items and definition of labor conflict mediators, including practical experience, problem resolution, professional expertise, fairness and objectivity, integrity, thinking and judgment, and investigation ability, in order to set up the hierarchical structure of competency indices. 2. In consideration of the dependency relation among principles of competency, this research utilizes Analytic Network Process to systematize decomposition and quantify judgment, in order to firmly establish the weight of competency indices, as well as to construct a competence-based model with an evaluation standard of weight to select labor conflict mediators. 3. Through the empirical study, the competence-based model to select labor conflict mediators which is constructed in this research can effectively discriminate outstanding labor conflict mediators. 4. The competence-based model developed in this research to choose labor conflict mediators utilizes the following procedures: (1) collate the competence indices; (2) To utilize Fuzzy Delphi Method to identify critical items of competence; (3) To utilize Analytic Network Process to firmly establish the weight of competence items; (4) To develop the competence-based model; (5) To examine the effectiveness of competence-based model.

Submitted by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2017-10-18T18:37:52Z No. of bitstreams: 2 Tese_Rafaela L. Medeiros.pdf: 4587592 bytes, checksum: 006ea660e1dfbb676df7e9ccba102f07 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2017-10-18T18:38:07Z (GMT) No. of bitstreams: 2 Tese_Rafaela L. Medeiros.pdf: 4587592 bytes, checksum: 006ea660e1dfbb676df7e9ccba102f07 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2017-10-18T18:38:07Z (GMT). No. of bitstreams: 2 Tese_Rafaela L. Medeiros.pdf: 4587592 bytes, checksum: 006ea660e1dfbb676df7e9ccba102f07 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2017-06-23 / CNPq - Conselho Nacional de Desenvolvimento Científico e Tecnológico / The increasing number of biotechnological research in the global and Brazilian context and the scarcity of public and private resources for investments in research and development make it critical for the actors of the national innovation system to adopt evaluation methodologies and research selection With greater innovative potential for prioritization in the allocation of resources and reduction of the risk of investment or return of the financial contribution. However, innovation, as it is directly linked to the promotion of sustainability, has the function of transforming the products and technologies used by society throughout the production chain of goods and services necessary for human consumption. In this way, sustainable innovation is the development of new products, processes, services and technologies that contribute to economic development and meeting human and institutional needs, respecting natural resources and their regenerative capacity. In this context, the problem of the present research was how to evaluate the potential for sustainable innovation of biotechnological scientific research. Therefore, the main objective was to develop an index for assessing the potential for sustainable innovation in scientific research in the field of biotechnology. To accomplish this mission, the research was divided into three distinct phases. The first one consisted in the selection of the conceptual model of the index, and the Cubo Sustainable Innovation framework was chosen because it is the most robust approach in the treatment of the effects generated by innovations orientated towards sustainability. The second step was the application of the multicriteria Analytic Network Process (ANP) to the chosen framework with the objective of making the practical use of the index possible. The third step was the practical application of the index in three different case studies. In the first case study, scientific researches were carried out to obtain and use the purple starch (Dioscorea trifida L.f) with a focus on the application of food supplements, since the evaluating company was the Complevida Produtos Naturais, which operates in this segment. In the second case study, the evaluated researches had as objective the production of bioactive extracts of agroindustrial residues of buriti (Mauritia flexuosa L.) for the manufacture of cosmetics. These surveys were evaluated by Cheiro D'Folha da Amazônia, a small company in the cosmetics sector. The third case study was carried out with the company QLuz Ecoenergia evaluating scientific research for the production of bioactive extracts of açaí agroindustrial waste (Euterpe Olereace and Euterpe Precatoria). The scientific research to obtain the purple starch obtained the score of 57.2%, the highest among those evaluated, followed by the researches of bioactive extracts of agroindustrial residues of buriti (48%) and açaí (39.6%), . The most relevant criteria were Technology, Culture, Consumption and Production and Logistics. The results showed that the scientific researches in biotechnology carried out by researchers linked to the Multi-Institutional Biotechnology Graduate Program in the Federal University of Amazonas have significant innovative potential potential, but they need adjustments to be feasible to be Produced and marketed on a production scale appropriate to the needs of the consumer markets. The main suggestions for improving the innovative potential of the research were: the construction of production units and processing of purple and / or agroindustrial residues of açaí or buriti; The promotion of marketing based on the functional properties of food and cosmetics; The participation of local communities, cooperatives or small producers as beneficiaries of the purple or agro-industrial waste of açaí or buriti; And the creation of stamps of origin linked to the Federal University of Amazonas. / O número crescente de pesquisas biotecnológicas, no contexto global e brasileiro, e a escassez de recursos públicos e privados para investimentos em atividades de pesquisa e desenvolvimento, tornam crítico para os atores do sistema de inovação nacional a adoção de metodologias de avaliação e seleção de pesquisas com maior potencial inovador para priorização na alocação de recursos e redução do risco de investimento ou retorno do aporte financeiro. No entanto, a inovação por estar diretamente ligada à promoção da sustentabilidade exerce função de transformação dos produtos e tecnologias utilizadas pela sociedade ao longo da cadeia produtiva de bens e serviços necessários ao consumo humano. Desta forma, inovação sustentável é o desenvolvimento de novos produtos, processos, serviços e tecnologias que contribuem para o desenvolvimento econômico e atendimento das necessidades humanas e institucionais, respeitando os recursos naturais e sua capacidade regenerativa. Neste contexto, o problema da presente pesquisa foi como avaliar o potencial de inovação sustentável das pesquisas científicas biotecnológicas. Logo, o objetivo principal foi elaborar um índice para avaliação do potencial de inovação sustentável de pesquisas científicas no campo da biotecnologia. Para realizar essa missão, a pesquisa foi dividida em três fases distintas. A primeira consistiu na seleção do modelo conceitual do índice, tendo sido escolhido o framework Cubo da Inovação Sustentável por ser a abordagem mais robusta no tratamento dos efeitos gerados por inovações orientadas para a sustentabilidade. A segunda etapa foi a aplicação do método multicritério Analytic Network Process (ANP) ao framework escolhido com o objetivo de viabilizar o uso prático do índice. Já a terceira etapa foi a aplicação prática do índice em três estudos de casos distintos. No primeiro estudo de caso foram avaliadas pesquisas científicas para obtenção e uso da fécula do cará-roxo (Dioscorea trifida L.f) com enfoque na aplicação em complementos alimentares, pois a empresa avaliadora foi a Complevida Produtos Naturais que atua nesse segmento. No segundo estudo de caso, as pesquisas avaliadas tinham como objetivo a produção de extratos bioativos de resíduos agroindustriais do buriti (Mauritia flexuosa L.) para fabricação de cosméticos. Estas pesquisas foram avaliadas pela Cheiro D’Folha da Amazônia, uma empresa de pequeno porte do setor de cosméticos. O terceiro estudo de caso foi realizado com a empresa QLuz Ecoenergia avaliando pesquisas científicas para produção de extratos bioativos de resíduos agroindustriais do açaí (Euterpe Olereace e Euterpe Precatoria). A pesquisa científica para obtenção da fécula do cará-roxo obteve a pontuação de 57,2%, a mais elevada dentre as avaliadas, seguida pelas pesquisas de extratos bioativos de resíduos agroindustriais de buriti (48%) e açaí (39,6%). Já os critérios mais relevantes foram Tecnologia, Cultura, Consumo e Produção e Logística. Os resultados mostraram que as pesquisas científicas em biotecnologia realizadas por pesquisadores vinculados ao Programa Multi-Institucional de Pós-Graduação em Biotecnologia da Universidade Federal do Amazonas (PPGBIOTEC/UFAM) possuem potencial inovador sustentável significativo, mas precisam de ajustes para que sejam viáveis de serem produzidas e comercializadas em uma escala de produção adequada para as necessidades dos mercados consumidores. As principais sugestões para melhoria do potencial inovador das pesquisas foram: a construção de unidades modelos de produção e beneficiamento de cará-roxo e/ou resíduos agroindustriais de açaí ou buriti; a promoção de um marketing baseado nas propriedades funcionais de alimentos e cosméticos; a participação de comunidades, cooperativas ou pequenos produtores locais como beneficiadores do cará-roxo ou dos resíduos agroindustriais do açaí ou buriti; e a criação de selos de procedência vinculados à Universidade Federal do Amazonas.

Telecommunications infrastructure is recognised as the fundamental factor for economic and social development for it is the platform of communication and transaction within and beyond geographical boundaries. It is a necessity for social benefits, growth, connection and competition, more in the rural communities in developing countries. Its acquisition entails great investment, considering the emergence of various technologies and thereby making the selection a critical task. The research described in this thesis is concerned with a comprehensive examination and analytical procedures on the selection of technologies, for rural telecommunications infrastructure. A structured systematic approach is deemed necessary to reduce the time and effort in the decision-making process. A literature review was carried out to explore the knowledge in the areas of Multi-Criteria Decision-Making (MCDM) approaches, with particular focus on the analytical decision processes. The findings indicate that, the Analytic Hierarchy Process (AHP)/AnalyticNetwork Process (ANP) are powerful decision methods capable of modelling such acomplex problem. Primarily, an AHP model is formulated, however, since the problem at hand involves many interactions and dependencies, a more holistic method is required to overcome its shortcomings by allowing for dependencies and feedback within the structure. Hence, the ANP is adopted and its network is established to represent the problem, making way to telecommunications experts to provide their judgements on the elements within the structure. The data collected are used to estimate the relative influence from which the overall synthesise is derived, forming a general ANP model for such a rural telecommunications selection problem. To provide a more wide-ranging investigation regarding selecting a potential rural telecommunications infrastructure, another systematic analysis that utilises a BOCR-based (Benefits, Opportunities, Costs and Risks) ANP was conducted. The obtained results indicate that Microwave technology is the most preferred alternative within the context of the developing countries. Sensitivity analysis was performed to show robustness of the obtained results. This framework provides the structure and the flexibility required for such decisions. It enables decision makers to examine the strengths and weaknesses of the problem, by comparing several technology options, with respect to appropriate gauge for judgement. Moreover, using the ANP, the criteria for such a technology selection task were clearly identified and the problem was structured systematically. A case study was carried out in Libya involving its main telecommunications infrastructure provider to demonstrate how such rural technology selection decisions can be made within a specific developing country's rural area. Based on the results of this case study that were in agreement with the focus group's expectations, it can be concluded that the application of the ANP in the selection of telecommunications technology, is indeed beneficial. In addition, it is believed that telecommunications planners could, by the use of data pertaining to another rural area, utilise the developed model to propose appropriate solutions. If new criteria and/or alternatives emerge to satisfy changing business needs, they can also be included in the ANP model.

In terms of global TFT-LCD industry, the most important competitors for Taiwan TFT-LCD industry are Korean Samsung & LG Philips (LPL) at present. To compete with them, it becomes one of the important strategies to work with Mainland China as working partners. The development of ¡§strategy of heading west to China¡¨ becomes the most direct way to reduce cost & maintain business. When managers prudently evaluate industry¡¦s heading west to China, how to reduce the conflict faced by the enterprise & employees is becoming one of the important issues for experts & enterprises recently. Referring to the interimportance & the interdependence of the criteria items that the experts selected in evaluation of the inclination to detain for oversea dispatching staff, AHP was applied to compare the interimportance of the clusters, and then ANP was applied to compare the interdependence of the clusters, and the expert questionnaires were collected. The interimportance of the questionnaires was calculated through AHP, and the interdependence was calculated through ANP in order to construct the weighting system of the inclination to detain for oversea dispatching staff, as the reference to the policy of oversea dispatch for the subject company. It can increase the scientific factors for human decisions. Data of C Company was analyzed through ANP & the findings were as follows. 1. The weight of all the criteria items for the effect of the policy of heading west to China on the inclination to detain for oversea dispatching staff. Criteria Item Weight Individual Factor Working Pressure 9.54% 59.82% Career Development 28.13% Individual Inclination 22.15% Organizational Factor Leadership 12.27% 40.18% Dispatch System 10.73% Supporting System 13.36% Organizational Culture 3.81% Total 100.00% 2. The Company should put primary stress on employees¡¦ career development. 3. In terms of increase in individual inclination, it becomes the primary consideration for supporting the policy of oversea dispatch that the company assists the employee family.

Adopting new technologies enable enterprises to improve employees¡¦ performance and competitive advantages. The differences in natures of adopting processes of organizations and individuals need further clarify for better understandings regarding to their framework in adopting new technologies. This paper based on the Theory of Reasoned Action (TRA) and existed research to construct the relations amongst the effective factors which affect the adopting new technologies in either individual or organization perspectives. In the individual level, the constructed research framework indicated employees¡¦ e-Learning satisfaction could be measured by three major dimensions, the perceived e-Learning qualities, individual internal beliefs (usefulness and ease of use), and social influence. Eight proposed hypothesis were confirmed by Structured Equation Modeling analysis of 428 valid samples. Path analyses verified the original path in TRA, TAM, and D&M ISS Model. The perceived e-Learning qualities and social influence cause significantly influence to employees¡¦ e-Learning satisfaction in both directly and indirectly, which by way of individual internal beliefs, positive paths. The results also showed that perceived information quality, usefulness, system quality, social influence, ease of use, and than service quality positively affect employees¡¦ satisfaction of e-Learning in descend sequences. Where, in the organization level, decision framework of adopting new technology of oil refinery was composed by modified Delphi method and was verified by Analytic Network Process from the survey of 15 experts. The consistency opinions confirmed four inter-depended dimensions and seventeen criteria were included. The results suggested that process fitness, environmental fitness, actors¡¦ organizational fitness, and new technology characteristics are important dimensions of adopting new technology in descend sequences. On the other hand, economic feasibility, relative advantages, government, environment acceptance, and engineering feasibility are the top five important factors to be evaluated during the adopting process. The different natures of adopting processes of organizations and individuals cause their different framework in adopting new technologies. This paper concluded that new technology, actors¡¦, environmental characteristics are three interdepended dimensions which influence the adopting behavior no matter in individual or organization context. In organization level of oil refinery case, actors¡¦ characteristics consist not only of actors¡¦ organizational fitness but also process fitness, which is the most important dimension while adopting new technology. In final, the implications of findings were discussed and directions were also suggested for future research.