Магистерская диссертация посвящена изучению влияния финансово-технических инноваций на банковский сектор. Целью исследования является проверка гипотезы о положительном влиянии затрат на финтех-инновации на отдельные показатели деятельности коммерческих банков. Научная новизна результатов исследования заключается в разработке теоретических положений и практических рекомендаций в отношении реализации банковских инноваций, раскрытии вектора их развития в нашей стране. / Master's thesis is devoted to the study of impact of financial and technical innovations on banking sector. The aim of study is to test the hypothesis of positive impact of costs on fintech-innovation on individual indicators of commercial banks. The scientific novelty of the research results consists in the development of theoretical provisions and practical recommendations for implementation of banking innovations, disclosure of their development vector in our country.

Структура магистерской диссертации включает в себя введение, три главы, заключение и библиографический список.В первой главе рассмотрены теоретические аспекты развития банковского сектора в условиях цифровой экономики.Во второй главе проведен сравнительный анализ цифровой трансформации банковского сектора.В третьей главе разработаныпредложения по трансформации банковского регулирования в условиях развития цифровых технологий в России. В заключении сформированы основные выводы. / The structure of the master's thesis includes an introduction, three chapters, a conclusion and a bibliography. The first chapter examines the theoretical aspects of the development of the banking sector in the digital economy. The second chapter provides a comparative analysis of the digital transformation of the banking sector. In the third chapter, proposals are developed for transforming banking regulation in the context of the development of digital technologies in Russia. In the conclusion, the main conclusions are formed.

This bachelor's degree thesis aims to increase the understanding of how chatbots affect the digital customer experience within Swedish banks. Furthermore, this study examines how bank chatbot's technical quality affects the digital customer experience. In this thesis, the authors have chosen to use a deductive approach and a quantitative research strategy. Moreover, the authors used the Statistical Package for Social Sciences (SPSS) program to process the collected quantitative data from the questionnaires. The thesis empirical findings were analyzed and discussed in correlation to previous research to strengthen the research results. The thesis empirical findings demonstrate that 42.9% of the respondents agreed with the statement; My bank's chatbot technology quality improved my customer satisfaction. Moreover, the correlation analysis showed that customer satisfaction and customer satisfaction linked to technical quality had a strong positive correlation between the concepts. Swedish banks could use the information to develop further their chatbots' technical quality, which would reduce customer service costs and influence how customers visit the bank. The thesis research results can also be applied and used by other industries that want to improve or implement chatbots in their digital business.

ost companies adhere to corporate governance, which is a generally recognized governingstructure in order to enhance the financial performance of their business. This studyinvestigates the relationship between corporate governance and the financial performanceof Sri Lanka's licensed banks using this scenario as a basis. The research question raised bythis study was “Does Corporate Governance impact on Financial Performance of BankingSector in Sri Lanka?”. The independence variables were corporate governance and it wasmeasured from five dimensions board size ,gender diversity , number of board meetings,and board independence, number of board committees. The dependent variables wasfinancial performance and it was measured from return on assets and return on equity. Thecontrol variables used for study were firm size, leverage, and firm age. The non-randomconvenience sampling methods was used and selected 19 banks out of 30 licensed banks inSri Lanka. The data was collected from secondary sources, that is, annual reports of 2018-2022.The collected data were analyzed through regression analysis using SPSS statistical methodto ascertain the developed hypothesis of this study. The findings of the study revealed thatboard independence was statistically significant with both ROA and ROE indicating that anegative and positive linear relationship respectively. Board size and number of femaledirectors were statistically significant with ROA while board size and number of femaledirectors were not statistically significant with ROE. However, number of board meetingsand number of board committees were not statistically significant with both ROA and ROE.These results revealed that in overall, corporate governance dimensions were moreimpacted on return on assets compared to return on equity in the Sri Lankan banking sector.

To cope with constant changes in the economic environment, organizations continuously strive to implement appropriate business models that will contribute to increased productivity, reduced costs and a competitive advantage. Organisations need however to choose among different business models and select the option that offer the greatest potential to improve their service delivery, reducing costs and enable them to focus on their core business. This study conceptualized the shared services business model, by focusing on key factors, such as the rationale for implementing a shared services unit over other business models, establishing the processes followed by the banking industry with the implementation of a human capital shared services model, identifying the advantages versus disadvantages of the implementation of the model and to provide recommendations for the development and implementation of shared services models within specific organisational context. The researcher conducted mixed method research to address the research problem which incorporated both qualitative and quantitative research. In the study research was conducted in three phases. During the first phase exploratory research was conducted, consisting of desk study research and industry reports as well as surveys, periodicals and academic publications.During the second phase qualitative research was conducted, through semi-structured interviews. Findings from this research phase were used during the third phase, which was a quantitative study, whereby information gathered from the interviews informed the design of questionnaires. It is evident from the results that there were many similarities between the analyses of the interviews and questionnaires in relation to the literature review. Many commonalities amongst the three banks were identified during the implementation process and in many instances corroborated statements by key authors during the literature review. Both the interviews and analysis of the questionnaires confirmed cost savings, improved customer services and standardization as benefits of a shared services model. It was concluded that the implementation of a human capital shared services model within the banking sector in South Africa contribute positively to each of the banks used in the sample, both from a cost perspective as improvement of efficiencies. It was further concluded that the processes, systems and people involved in the implementation process are critical to successful implementation. Based on the information gathered the researcher recommends that a project team be appointed from inception to finalization of the implementation of a shared services model, which will be required to deal with the planning phase, feasibility study and the full implementation plan relating to the implementation of the model. In practice, this study will provide shared services managers with insights with regards to the implementation process to be followed for implementing a human capital shared services model. It can also provide valuable insight to management with regard to important or key factors to consider, ensuring the effective implementation of the model. Findings of this study may also be extended to other organizations in South Africa, considering the implementation of the shared services model. / Graduate School for Business Leadership / Thesis (M.B.A.)

S'adapter à l'évolution permanente des environnements interne et externe est l'une des questions vitales qui se pose à toute entreprise. Et ceci ne peut se concevoir sans prendre en considération la composante la plus stratégique, le capital humain. La thématique de la mobilité professionnelle intra-organisationnelle compte parmi celles qui suscitent aujourd'hui le plus d'intérêt. Les raisons en sont multiples, mais il s'agit surtout de disposer d'une main-d'œuvre flexible et mobilisable sur plusieurs emplois pour accompagner les évolutions rapides des professions et des qualifications, sans perdre pour autant les éléments les plus compétents. La présente recherche propose un prolongement de la réflexion menée dans les travaux concernant la contribution de la gestion des ressources humaines au développement des organisations. Notre thèse vise à comparer les enjeux et les limites de la mobilité interne des cadres dans les établissements de crédit en France et au Maroc et à rendre compte de l’impact correspondant sur leur performance organisationnelle / Adapting oneself to the constant evolution of internal and external environments presents one of the serious challenges to all companies. And one cannot conceive of the latter without taking into account the most strategic component: the human capital. Nowadays, the question on professional mobility within an organization is among those that generate the most interest. Although many a reason could be found, it is more a matter of how to keep a workforce flexible and available to occupy several positions in order to stimulate the rapid evolution of professions and qualifications, without having to lose the most competent employees.This research bears upon the latest works on the topic and proposes to further reflect on the contributing effects brought by the management of human resources onto the development of organizations. The thesis that we will support aims at comparing the stakes in and the limits to the executives’ internal mobility in companies within the banking sector in France and Morocco, and at demonstrating its impacts on their organizational performance

The aim of the thesis is to estimate the cost efficiency of the banks from the Czech Republic, Hungary, Poland, and Slovakia during 2008-2013 using stochastic frontier analysis. In addition to this, mutual relationships between the changes in banks' cost efficiency, risk- taking, and capital position are examined. First, the literature that is concerned with these relationships is reviewed and the stochastic frontier approach towards the efficiency estimation is outlined. In the empirical analysis, the cost efficiency of the banks from the aforementioned countries is estimated. The results suggest that the Czech and the Polish banks from the sample have the highest average cost efficiency while the Hungarian banks rank the lowest. The estimated efficiency is decreasing during the sample period. No conclusive results are found to support the hypothesis that the larger banks exhibit higher cost efficiency. Subsequently, the system of simultaneous equations is applied to test the mutual relationships between the changes in the banks' cost efficiency, risk-taking, and capital position. The results suggest a negative relationship between the changes in risk-taking and cost efficiency and between the changes in capital position and risk-taking of the banks. Moreover, the results do not indicate simultaneous...

Syfte Syftet med den här undersökningen är studera vad som driver företagen inom banksektorn till att upprätta en hållbarhetsredovisning och vad en hållbarhetsredovisning kan tillföra till företaget. Vidare ska undersökningen granska om lagen om hållbarhetsredovisning i årsredovisningslagen som infördes juli 2016 har påverkat utformningen på hållbarhetsredovisningen för banksektorn. Metod Studien har en fallstudiedesign med två kvalitativa datainsamlingsmetoder. Undersökningen har genomförts på fem utvalda företag inom banksektorn. Insamling av data sker via telefonintervjuer med de undersökta företagen samt kvalitativa innehållsanalys på respektive företags hållbarhetsredovisningar som upprättats från år 2015 fram till år 2018. Resultat Undersökningens insamlade data visade på att företagen hållbarhetsredovisar för att det är naturligt. De främsta motiven till att upprätta en hållbarhetsredovisning är påtryckningar och förväntningar från intressenter och bibehåll av legitimitet. Att upprätta en hållbarhetsredovisning har genererat fler positiva effekter än negativa, som exempelvis intern och extern legitimitet och ett starkt rykte och varumärke. Studien har även visat att lagkravet som infördes juli 2016 gällande hållbarhetsredovisningen har inte haft någon väsentlig påverkan på utformningen av företagens hållbarhetsredovisning, utöver att vissa områden som lagen innefattar har blivit mer spetsade i hållbarhetsredovisningarna. Originalitet/värde Studien bidrar till en ökad förståelse kring vad som driver företag inom banksektorn att hållbarhetsredovisa och vad det sedan har tillfört till företagen. Den har även bidragit till att få en djupare förståelse kring lagkravet som infördes juli 2016 som en ny företeelse. Lagen är relativt ny och därav har inte mycket forskning gjorts på området kring hur lagen faktiskt påverkat företaget. / Purpose: The aim of this study is to research what motivates companies in the banking sector to establish sustainability accounting reports, and what these reports can add to a company from a business perspective. The perspective is linked to three different theories: stakeholder theory, legitimacy theory and institutional theory. Furthermore, this study will examine whether the law on sustainability accounting in annual reports, issued in July 2016, has influenced the formation of sustainability accounting reports within the banking sector.Methodology: This essay has a case study design. The research has been conducted on five selected companies within the banking sector. Two different methods of qualitative data collection were used: telephone interviews, and qualitative content analysis on reports prepared between 2015 and 2018.Result: The collected data showed that companies produce sustainability accounting reports because it is natural. The main reasons for establishing a sustainability accounting report are pressure and expectations from stakeholders and the maintenance of legitimacy. Establishing a sustainability accounting report has generated more positive effects than negative, such as internal and external legitimacy and a strong reputation and brand. The study has also shown that the legal requirement that was introduced in July 2016 regarding sustainability accounting has not made a significant impact on the formation of the companies' sustainability accounting reports, besides becoming sharper in all areas covered by the law.Originality/value: The study contributes to an increased understanding of what motivates companies within the banking sector to engage in sustainability accounting and what it has subsequently added to companies. It has also contributed to a deeper understanding of the legal requirements introduced in July 2016 as a new phenomenon. The law is relatively new and therefore much research has not been done in the area of how the legal requirements have actually affected companies.

- - 157 - - RESUMÉ or SUMMARY Keywords: Czech National Bank, National Changeover Plan, relationship, commercial banks, banking sector, financial market, europe structure of the banking sector, communication, responsibility of the CNB, non-financial sector, consumer protection, legislation - responsibility of the Ministry of Justice My dissertation thesis starts from the analysis of czech central banking, its history and role in modern europe economy. It refers to old famous,, historiae magistra vitae", because only problems, which had central banking in history, created central banking today. Special chapter is devoted to the Czech National Bank. The Czech National Bank is the central bank of the Czech Republic and the supervisor of the Czech financial market. It is established under the Constitution of the Czech Republic and carries out its activities in compliance with Act No. 6/1993 Coll., on the Czech National Bank and other regulations. It manages the assets entrusted to it by the state independently and with due diligence. Interventions in its activities are only permissible on the basis of a law. The supreme governing body of the CNB is the Bank Board, consisting of the CNB Governor, two Vice- Governors and four Chief Executive Directors. All Bank Board members are appointed by the President of the...

- - 179 - - RESUMÉ or SUMMARY Keywords: Czech National Bank, National Changeover Plan, relationship, commercial banks, banking sector, financial market, europe structure of the banking sector, communication, responsibility of the CNB, non-financial sector, consumer protection, legislation - responsibility of the Ministry of Justice My dissertation thesis starts from the analysis of czech central banking, its history and role in modern europe economy. It refers to old famous,, historiae magistra vitae", because only problems, which had central banking in history, created central banking today. Special chapter is devoted to the Czech National Bank. The Czech National Bank is the central bank of the Czech Republic and the supervisor of the Czech financial market. It is established under the Constitution of the Czech Republic and carries out its activities in compliance with Act No. 6/1993 Coll., on the Czech National Bank and other regulations. It manages the assets entrusted to it by the state independently and with due diligence. Interventions in its activities are only permissible on the basis of a law. The supreme governing body of the Czech National Bank is the Bank Board, consisting of the Czech National Bank Governor, two Vice-Governors and four Chief Executive Directors. All Bank Board members are...