För ett framgångsrikt varumärke är det viktigt att konsumenterna ser på företaget på samma sätt som företaget ser på sig själv. Det vill säga att ett företags identitet stämmer överens med företagets image. Om identitet och image faller långt ifrån varandra kan problem uppstå för företaget och det blir svårare att reparera sin image (Kapferer, 2005). När en ny juicebar intog den svenska marknaden med ett annorlunda koncept som alkoholfri cocktailbar ställdes identitet och image mot varandra. Med hjälp av Stuart Halls teori om encoding/decoding, Kapferers Brand Identity Prism och associationsteorier undersöktes Juiceverkets image och identitet. Det visade sig att det existerar ett gap mellan dem. Vissa delar av identiteten stämde överens med mottagarnas image av företaget, medan andra delar inte gjorde det. Ett gap existerar mellan mottagarnas image av företaget som fokus på hälsa, medan företaget menar att de inte är ett hälsoföretag. Mottagarna tolkar också företaget som trendigt och modernt medan Juiceverket menar att de undviker att följa trender. Kanske den största skillnaden i gapet mellan Juiceverkets identitet och image står i företagets identifiering av sig själva som en alkoholfri cocktailbar, medan mottagarna beskriver företaget som en trendig juicebar med hälsofokus.

Visuell kommunikation är en stark marknadsföringsstrategi för att exponera ett varumärkes identitet därav är sociala medier är därför en väsentlig marknadsföringsplattform för att förstärka varumärkets distinkta idé om deras identitet. Den visuella interaktionen från varumärket genererar skapandet av tankar, kopplingar och minnesvärda upplevelser för konsumenterna som kommer påverka deras relation till varumärket. Studien granskar därför inledningsvis hur tre modeföretag belyser sina varumärkesidentitet genom sin marknadsföring på Instagram genom en semiotisk analys som studerar tecken av bakomliggande meningar och betydelser. Varumärken som marknadsför sig på sociala medier når en publik som sträcker sig globalt och därför är det essentiellt att distribuera en relevant varumärkeskultur som ska anpassa sig efter varje lands kultur vilket visar sig vara ett område som är en utmaning för varumärken. Därför granskar studien dessutom hur modeföretagens identitet uppfattas av konsumenter utifrån interaktioner och reaktioner via kommentarsfältet. Studiens resultat kopplas samman med Kapferer´s brand identity prism tillsammans med resterande begrepp från teoretiska referensramen. / This research reviews three fashion companies and how they shed light on their brandidentity through their marketing on Instagram. This will be done through a semiotic analysis thatstudies signs of underlying meanings and the study is based on a theoretical frame of reference withKapferer identity prism. The results of the study are linked to Kapferer's brand identity prism togetherwith the remaining concepts from the theoretical frame of reference. The brands are analyzed separately.

Branding and the management of brands has become a highly prioritized aspect for com-panies to maintain lasting competitive advantage and to provide meaning to consumption. Therefore companies have adopted an inside-out approach in order to manage their brand. The challenge with an inside-out approach is to align the internal brand identity,what brands communicate, with the external brand image, what consumers perceive. Therefore two questions are crucial to answer; how does the brand want to be perceived and how is the brand actually perceived? There is a risk that gaps occur in the communication of the brand, and these gaps are crucial to monitor and prevent for effective brand management. This paper proposes a method on how to measure and align brand identity and brand im-age, based on existing theories and models regarding brand management. The method is evaluated through a case study, where the difference between Happy Plugs’ brand identity and brand image is analyzed. The method was designed using Kapferer’s Brand Pyramid and Brand Identity Prism. Both qualitative and quantitative data is used to examine how wide the gap between Happy Plugs’ brand identity and brand image is. The Happy Plugs brand is solely used as a tool to apply the designed method and evaluate the validity of it. The findings show that a gap in brand identity and brand image does occur, at higher levels of the brand pyramid, or brand identity. The results from the case study indicate that the designed model is an effective tool in identifying and measuring possible gaps, and is a use-ful approach for companies who wish to align their brand identity with brand image.

Branding strategies is an important theme in business research. The purpose of the study was to explore how the growing industry of craft brewing are using branding strategies in order to strengthen their brand. The study was based on the theory of Kapferer’s brand identity prism and Keller’s Brand Equity model. The method used to gather data was interviews with several breweries spread across Sweden that were then analyzed using thematic data analysis. The findings show that craft brewer are using branding strategies to a large extent, however, not all the elements of the models are included in their strategy. The findings suggest that the reason for this is that the craft brewing industry is unique due to co-opetition and the nation’s strict regulations on marketing of alcohol. Organizations can use these findings to strengthen their brand as well as get a general understanding of how the industry is using branding strategies. This can be beneficial for newly established craft breweries or breweries that desire a stronger brand.

<p>Authors: Alexander Falck, 86-05-24, Economic program</p><p>Rasmus Bergqvist, 84-11-08, Marketing program</p><p>Course: International Marketing Strategy, 4FE02E (AF) and 4FE00E (RB)</p><p>Tutor: Anders PehrssonExaminer: Anders PehrssonTitle: Is There More to Merchandise Than Making Money? A comparative study of Scandinavian football clubs describing how they build Brand Equity through merchandise.</p><p>Background and problem discussion: Merchandise is one part of the product that a football club offers. Kapferer‟s (2008) Brand Identity Prism should be useful to map the relationship between product and Brand Equity. Merchandise attractiveness can affect consumers‟ perception regarding the product quality of the whole club. As little have been written regarding how Scandinavian football clubs use their products to build their Brand Equity we saw a relevance of further searching in to this subject.</p><p>Research question: How do Scandinavian football clubs use merchandise to build the club Brand Equity?</p><p>Purpose: The purpose is to identify what differences and similarities Scandinavian football clubs have in their development of fan merchandise and presenting successful methods to build Brand Equity, in terms of the percental contribution to the club‟s total turnover and the merchandise turnover contribution from each attending supporter.</p><p>Methodology: To study the subject thoroughly the study used in this thesis is qualitative. We have chosen to conduct a multiple case study with semi-structured interviews and content analysis of the physical artefacts, merchandise. Five Scandinavian football clubs took part in this research.</p><p>Findings: The Brand Equity component that the clubs are trying to affect the most through merchandise is brand association. Perceived quality and brand awareness are secondary focuses for the clubs to affect while brand loyalty couldn‟t be seen in this thesis.</p><p>Keywords: Brand, Brand Association, Brand Awareness, Brand Equity, Brand Identity Prism, Culture, Merchandise, Perceived Quality, Personality, Physique, Relationship</p>

Authors: Alexander Falck, 86-05-24, Economic program Rasmus Bergqvist, 84-11-08, Marketing program Course: International Marketing Strategy, 4FE02E (AF) and 4FE00E (RB) Tutor: Anders PehrssonExaminer: Anders PehrssonTitle: Is There More to Merchandise Than Making Money? A comparative study of Scandinavian football clubs describing how they build Brand Equity through merchandise. Background and problem discussion: Merchandise is one part of the product that a football club offers. Kapferer‟s (2008) Brand Identity Prism should be useful to map the relationship between product and Brand Equity. Merchandise attractiveness can affect consumers‟ perception regarding the product quality of the whole club. As little have been written regarding how Scandinavian football clubs use their products to build their Brand Equity we saw a relevance of further searching in to this subject. Research question: How do Scandinavian football clubs use merchandise to build the club Brand Equity? Purpose: The purpose is to identify what differences and similarities Scandinavian football clubs have in their development of fan merchandise and presenting successful methods to build Brand Equity, in terms of the percental contribution to the club‟s total turnover and the merchandise turnover contribution from each attending supporter. Methodology: To study the subject thoroughly the study used in this thesis is qualitative. We have chosen to conduct a multiple case study with semi-structured interviews and content analysis of the physical artefacts, merchandise. Five Scandinavian football clubs took part in this research. Findings: The Brand Equity component that the clubs are trying to affect the most through merchandise is brand association. Perceived quality and brand awareness are secondary focuses for the clubs to affect while brand loyalty couldn‟t be seen in this thesis. Keywords: Brand, Brand Association, Brand Awareness, Brand Equity, Brand Identity Prism, Culture, Merchandise, Perceived Quality, Personality, Physique, Relationship

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2017-05-15T16:27:19Z No. of bitstreams: 1 Paula Fernanda Prado Pereira.pdf: 6244201 bytes, checksum: 7df9346bce1b9b3c2b12c68c5bc80f9c (MD5) / Made available in DSpace on 2017-05-15T16:27:19Z (GMT). No. of bitstreams: 1 Paula Fernanda Prado Pereira.pdf: 6244201 bytes, checksum: 7df9346bce1b9b3c2b12c68c5bc80f9c (MD5) Previous issue date: 2017-04-06 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / The Brand Identity Prism is an analysis tool that was created by Jean-Noël Kapferer in 1991, and since then, consists of a very important tool for organizations. Since its creation, it has never been remodeled; and, faced with a scenario in which social media has increased its importance in developing digital marketing strategies, there was this theoretical gap. Therefore, this thesis "Brand Identity Prism: perspective for a model evolution", aims to: contribute academically to advances in digital marketing theories, expanding the knowledge to the formation of more solid strategies and provide practical suggestions to managers of digital marketing departments in the fashion industry, but also to other market segments. To achieve the proposed objectives, the literature review regarding this tool was carried out, as well as accessories concepts: Lovemarks and virtual brand communities. The research methodology used was the qualitative kind, with single case study research strategy, which was through the study of a French origin fashion brand, "Repetto Paris". The results showed that it is possible to suggest an advance in the current model of the Prism, given the reality in which the organizations are, of intense competition and of an increasing need of communication and relationship with the consumers via social media platforms / O Prisma de Identidade de Marca é uma ferramenta de análise que foi criada por Jean-Noël Kapferer em 1991, e, desde então, consiste em um instrumento de grande importância para as organizações. A contar de sua elaboração, não passou por mudanças; e, diante de um cenário no qual a gestão da marca nas plataformas de redes sociais tem aumentado sua importância na elaboração de estratégias de marketing digital, observou-se esta lacuna teórica. Por isso, a presente tese “Prisma de Identidade de Marca: perspectiva para evolução do modelo”, tem por objetivos: contribuir academicamente para avanços nas teorias de marketing digital, ampliando o conhecimento para a formação de estratégias mais sólidas, bem como fornecer sugestões práticas aos gestores de departamentos de marketing digital no setor de moda, mas também aos demais segmentos de mercado. Para atingir os objetivos propostos, foi realizada a revisão da literatura no que se refere a esta ferramenta, assim como os conceitos complementares: Lovemarks e Comunidades Virtuais de Marca. A metodologia de pesquisa utilizada foi do tipo qualitativa, com estratégia de investigação de estudo de caso único, que se deu por meio do estudo da marca de moda de origem francesa, “Repetto Paris”. Os resultados encontrados demonstraram que é possível sugerir um avanço no modelo atual do Prisma, considerando-se a realidade na qual as organizações se encontram, de intensa concorrência e de necessidade cada vez maior de comunicação e relacionamento com os consumidores via plataformas de redes sociais

The purpose of the study was to investigate how brands in the mass market use flagship stores - both from a marketing perspective and a brand perspective. We wanted to study if the brand identity affects whether a brand chooses to establish flagship stores or not. Through previous research, two different models focusing on marketing strategy and brand identity, as well as empirical material obtained from semistructured interviews, we have analyzed this. The method used was qualitative and the study was done with a cross-sectional design. The study included seven respondents, all of whom are store managers from flagship stores in Gothenburg.The results clearly show what role the brand identity has for a flagship store and what common features can be identified between the flagship stores in Gothenburg. Our study answers how flagship stores are used on the mass market, the important role of a good marketing strategy and states that a flagship store is a very useful method. / Syftet med studien var att undersöka hur varumärken på massmarknaden använder flaggskeppsbutiker - både ur ett marknadsföringsperspektiv och ett varumärkesperspektiv. Vi ville studera om varumärkesidentiteten påverkar huruvida ett varumärke väljer att etablera flaggskeppsbutiker. Genom tidigare forskning, två olika modeller med fokus på marknadsföringsstrategi och varumärkesidentitet samt empiriskt material inhämtat från semistrukturerade intervjuer, har vi analyserat detta. Metoden som användes var kvalitativ och studien gjordes med en tvärsnittsdesign. I studien deltog sju respondenter, varav alla är butikschefer från flaggskeppsbutiker i Göteborg.Resultaten visar tydligt vilken roll varumärkesidentiteten har för en flaggskeppsbutik och vilka gemensamma drag som kan tydas mellan de flaggskeppsbutiker som finns i Göteborg. Vår studie besvarar hur flaggskeppsbutiker används på massmarknaden, hur viktigt det är med en bra marknadsföringsstrategi, samt fastställer att en flaggskeppsbutik är en väl användbar metod för detta.