Syfte: Syftet med studien är att studera hur ledare jobbar för att åstadkomma ett kundorienterat klimat på en arbetsplats med ett provisionsbaserat lönesystem. Metod: En kvalitativ metod har använts i den här studien. Semi-strukturerade intervjuer gav oss det empiriska underlaget som analyserades med hjälp av den systematiska, strukturerade och abduktiva metoden Well-grounded theory. Resultatet presenteras i empirin med hjälp av mönster som upptäckts. Resultat & slutsats: Vi har överlag kommit fram till att praktiken i stora drag stämmer överens med teorin. De intervjuade ledarna har en överensstämmande uppfattning om kundorienteringens innebörd, men har vissa skiljaktigheter i bland annat deras syn på provisionens inverkan. Ledarens roll ansågs även i praktiken vara avgörande för att de anställda ska vara kundorienterade. Förslag till fortsatt forskning: Studien har utförts med inriktning på enbart fastighetsmäklarbranschen. Vi skulle gärna se en fortsatt forskning kring provisionens inverkan på kundorienteringen i branscher med förhållandevis mindre försäljningar, för att se om det skiljer sig åt. Vidare skulle en studie som liknar vår kunna göras på de anställda för att se om uppfattningen mellan ledare och anställd är annorlunda. Det vore också intressant att få in kundernas uppfattning och undersöka om den överensstämmer med ledarnas och de anställdas uppfattning. / Aim: The aim of this study is to study how leaders are working to achieve a customer-oriented climate in a workplace with a commission -based salary system. Method: A qualitative approach was used in this study. Semi - structured interviews gave us the empirical data that were analyzed using the systematic, structured and abductive method Well- grounded theory. The results are presented in the empirical data using patterns that were located. Result & Conclusions: We have generally concluded that the practice is closely matching what prevails in the theory. The interviewed managers and scientists have a consistent view of customer orientation significance but have some differences as well, in particular their views on the impact of commission. The role of the leadership was also considered essential for employees to be customer-oriented. Suggestions for future research: The study was conducted focusing only on the real estate business. We would like to see further research on the commission impact on customer orientation in industries with relatively minor sales, to see if it differs. Moreover, a study similar to ours could be made on the employees to see if the perception between managers and employees is different. It would also be interesting to add the customers’ opinions and compare these with the managers and the employees’ opinions.

Der mit dem Bologna-Prozess einsetzende strukturelle Umbruch an den Hochschulen in den Jahren nach 2000, insbesondere die damit verbundene Einrichtung neuer BA/MA-Studiengänge, erzwang ein Umdenken der Bibliotheken über den bisherigen -mitunter unbefriedigenden- Vermittlungsprozess von Informationskompetenz im Rahmen der nunmehr konkret eingeforderten Schlüsselqualifikationen („Soft Skills“).

This thesis ethnographically examines the globalising of the Japanese animation (anime) business in the context of the creative industries, of Japan's politico-economic position in Asia, and of brokerage. Influencing the world's entertainment, creators, and youth culture, anime is one of the crucial lenses through which one can examine Japan's presence in the world. Despite the prevalent assumption that anime is globally popular, this thesis highlights the precarious performance of the anime business overseas, and examines it through an entrepreneurial anime business project trying to bridge the Japanese anime business into the Indian market. The ethnography of the project centres on its founding entrepreneur, focusing on how he tried to ally with insiders in the Japanese anime sector and the Indian market. The thesis's 12-month fieldwork accompanied his business in Japan (Tokyo) and India (Delhi), revealing a perspective of the entrepreneur as a broker who intermediates between the discrepant positions of his stakeholders to keep his business afloat. It also highlights the two most critical discrepancies: the dichotomies of art versus commerce (one of the central topics in creative industries studies) and the 'Japanese' versus 'Indian' ways of doing business (one of the prominent topics in Japan's political economy vis-à-vis the Asian region). The ethnography found the entrepreneur's liminal dual agency in bridging, blurring and reorienting the dichotomies was a driving force carrying his business forward. This thesis counterbalances previous anthropological studies on the creative industries (including anime) that tend to advocate the centrality of creators and fans, by focusing on the businessperson in a creative project. It also suggests that the broker is a crucial point of reference when examining how to create workable compromises between art and commerce, and allowing Japanese and Asian businesspeople to get along. The thesis also enhances our understanding of entrepreneurship by revealing most of its function as brokerage.

Submitted by Claudia Cerqueira do Nascimento (claudiacerqn@gmail.com) on 2018-02-05T12:02:21Z No. of bitstreams: 1 Tese_final_ClaudiaCerqueira.pdf: 4761881 bytes, checksum: a82f27d5df756e42cba3acefb1a5199c (MD5) / Approved for entry into archive by Pamela Beltran Tonsa (pamela.tonsa@fgv.br) on 2018-02-05T12:07:02Z (GMT) No. of bitstreams: 1 Tese_final_ClaudiaCerqueira.pdf: 4761881 bytes, checksum: a82f27d5df756e42cba3acefb1a5199c (MD5) / Made available in DSpace on 2018-02-05T12:58:21Z (GMT). No. of bitstreams: 1 Tese_final_ClaudiaCerqueira.pdf: 4761881 bytes, checksum: a82f27d5df756e42cba3acefb1a5199c (MD5) Previous issue date: 2017-11-21 / Religião influencia voto? A participação dos evangélicos tem suscitado esta questão com cada vez mais intensidade. No âmbito acadêmico, cientistas sociais de diversas áreas têm se debruçado sobre este fenômeno para tentar compreender o chamado ‘voto evangélico’. Esta tese tem como objetivo contribuir com esta literatura ao tentar responder a seguinte pergunta: A Igreja Universal do Reino de Deus (IURD) influencia o voto de seus fiéis? Ao associar o comportamento da igreja com o papel de um partido político, evidencio sua capacidade de coordenação ao analisar aspectos como organização interna, territorialidade e seu envolvimento com o PRB. Ao analisar estes aspectos, elaboro um modelo de brokerage da igreja e verifico sua validade. A fim de verificar a eficácia da coordenação exercida pela Igreja Universal, a análise empírica testa a seguinte hipótese: locais de votação mais próximos a um templo da IURD apresentam um incremento de voto no PRB. Para tanto, foi construído um banco original, onde constam dados sobre as igrejas e locais de votação geolocalizados nos municípios de São Paulo e Rio de Janeiro, além de resultados eleitorais entre o período de 2008 a 2016. Este estudo apresenta o primeiro teste empírico para verificar a associação estatística entre o brokerage da IURD e o vote share no PRB. De acordo com o resultado do teste aplicado, existe um efeito positivo no vote share do PRB em áreas de influência onde existe um templo da IURD; contudo, quando consideradas as características do eleitorado, este efeito se reduz – o que faz sentido, se considerarmos os múltiplos fatores que influenciam na tomada de decisão de um eleitor. / Does religion influence voting? The evangelic participation in politics has given room to this question with increasing intensity. Social scientists have sought to understand 'evangelic votes'. This thesis seeks to contribute to the existing literate by answering: does the Universal Church of the Kingdom of God (Igreja Universal do Reino de Deus – UCKG) influence its congregation’s votes? The church’s ability to coordinate voters is seen by analyzing aspects such as internal organization, territoriality, and, engagement with PRB. From this, I derive a brokerage model for the church and empirically test the following hypothesis: locations close to UCKG churches imply an increase in total votes obtained by the Republican Party of Brazil (Partido Republicano do Brasil – PRB). I compiled an original dataset containing: church information; voting locations for the states of São Paulo and Rio de Janeiro; and electoral outcomes between 2008 and 2016. This result is in line with the theory that several factors effect electorate behavior. This study presents the first empirical test to verify statistically the association between UCKG brokerage and PRB vote share. Results indicate there is a positive and statistically significant association between PRB vote share in areas of influence where there is a UCKG temple. However, the relationship decreases considering the electorate characteristics.

Thesis is focused on trading information systems in capital markets. The aim of this thesis is to analyze trading information systems and create model of hypothetical online trading platform. The model should consolidate the knowledge of the existing solutions for trading in the capital market. The thesis is divided into three parts. The theoretical part provides a basic description of trading information systems in the capital market. Second, analytic part of the thesis is focused on structure of brokerage trading information system. The first analysis is focused on analyze portfolio of the current trading platforms offered by brokerage. The second analysis is focused on analyze internal functionality structure of the selected group of trading platform. The aim of this analysis is to find and describe the portfolio functionalities of trading platforms and identified the basis or standard functionalities of trading platforms. Resulting data from second analysis are important for third part for this thesis. Third, main part of this thesis is devoted on creating model of hypothetical online trading platform. This part consist several sets of models and together created one complex model of hypothetical online trading platform.

This project is a movie theater order system. This system allows people to get movie information and purchase tickets on the Internet. This project is based on a Model-View-Controller (MVC) architecture, which introduces a controller servlet to provide a single point of entry to the web system and encourages more reuse and extensibility of the code.

Ever since it was first introduced in an article in the Journal of Finance 1952, Harry Markowitz’ mean - variance model for portfolio selection has become one of the best known models in finance. The model was one of the first in the world to deal with portfolio optimization mathematically and have directly or indirectly inspired the rest of the world to develop new portfolio optimization methods. Although the model is one of the greatest contributions to modern portfolio theory, critics claim that it may have practical difficulties. Partly because the Markowitz model is based on various assumptions which do not necessarily coincide with the reality. The assumptions which are based on the financial markets and investor behavior contain the simplification that there are no transaction costs associated with financial trading. However, in reality, all financial products are subject to transaction costs such as brokerage fees and taxes. To determine whether this simplification leads to inaccurate results or not, we derive an extension of the mean-variance optimization model which includes brokerage fees occurred under the construction of an investment portfolio. We then compare our extension of the Markowitz model, including transaction costs, with the standard model. The results indicate that brokerage fees have a negligible effect on the standard model if the investor's budget is relatively large. Hence the assumption that no brokerage fees occur when trading financial securities seems to be an acceptable simplification if the budget is relatively high. Finally, we suggest that brokerage fees are negligible if the creation of the portfolio and hence the transactions only occurs once. However if an investor is active and rebalances his portfolio often, the brokerage fees could be of great importance. / Harry Markowitz portföljoptimeringsmodell har sedan den publicerades år 1952 i en artikel i the journal of Finance, blivit en av de mest använda modellerna inom finansvärlden. Modellen var en av dem första i världen att hantera portföljoptimering matematiskt och har direkt eller indirekt inspirerat omvärlden att utveckla nya portföljoptimeringsmetoder. Men trots att Markowitz modell är ett av de största bidragen till dagens portföljoptimeringsteori har kritiker hävdat att den kan ha praktiska svårigheter. Detta delvis på grund av att modellen bygger på olika antaganden som inte nödvändigtvis stämmer överens med verkligheten. Antagandena, som är baserad på den finansiella marknaden och individers investeringsbeteende, leder till förenklingen att transaktionskostnader inte förekommer i samband med finansiell handel. Men i verkligheten förekommer transaktions-kostnader som courtageavgifter och skatter nästintill alltid vid handel av finansiella produkter som t.ex. värdepapper. För att avgöra om modellen påvisar felaktiga resultat på grund av bortfallet av courtageavgifter härleds en utvidgning av Markowitz modell som inkluderar courtageavgifter. Utvidgningen av Markowitz modell jämförs sedan med originalmodellen. Resultaten tyder på att courtageavgifter har en försumbar effekt på originalmodellen om investeraren har en stor investeringsbudget. Slutsatsen är därför att, förenklingen att inga courtageavgifter förekommer är en acceptabel förenkling om investeringsbudgeten är stor. Det föreslås slutligen att courtageavgiften är försumbar om transaktionen av aktier endast sker en gång. Men om en investerare är aktiv och ombalanserar sin portfölj flitigt, kan courtageavgifterna vara av stor betydelse.

Der mit dem Bologna-Prozess einsetzende strukturelle Umbruch an den Hochschulen in den Jahren nach 2000, insbesondere die damit verbundene Einrichtung neuer BA/MA-Studiengänge, erzwang ein Umdenken der Bibliotheken über den bisherigen -mitunter unbefriedigenden- Vermittlungsprozess von Informationskompetenz im Rahmen der nunmehr konkret eingeforderten Schlüsselqualifikationen („Soft Skills“).

Title: #InstaRealEstateAgent - A qualitative study of real estate agents' use of Instagram Authors: Marcus Holm and Tilda Hygstedt Aim: The purpose of this study is to examine how and why real estate agents' use the social media platform Instagram as a work tool. Furthermore, the study also intends to investigate how they create credibility and present themselves by using Instagram and what the pros and cons are when mixing private and work-related content.  Method/Material: The main method used in this study is qualitative interviews with five real estate agents from different agencies in Stockholm. The interviews have been complemented with content analysis of image and text of four Instagram posts from each real estate agent. Main results: The main results from this study show that the real estate agents who participated use Instagram to show who they are, maintain contact with existing clients but also as a type of portfolio. They want to appear open, positive and hard-working and therefore combine content from both private and working life. In this way, customers and others can get a clear picture of who they are and what they like. However, they believe that one must be careful when sharing events from private life. Too much and the wrong kind of things can damage one's reputation and credibility. Number of pages: 63 Course: Media and Communication studies C University: Uppsala University, Sweden Department: Informatics and Media Period: Autumn semester 2021 Tutor: Göran Svensson

Выпускная квалификационная работа (магистерская диссертация) посвящена кредитному брокериджу. Кредитные брокеры возникли, когда задавленному агрессивной рекламой россиянину стало сложно ориентироваться в потоке информации и вникать в нюансы кредитных процентов, страховок и штрафов. Функции кредитных брокеров – это умение сориентироваться в требованиях десятков банков и подобрать кредит по оптимальным для заемщика условиям. И с каждым периодом развития кредитования хозяйствующих субъектов, особенно в секторе малого и среднего бизнеса, повышается спрос на услуги кредитного брокера. / Final qualification work (master thesis) devoted to credit brokerage. Mortgage brokers originated when crushed aggressive is the Russian became difficult to navigate in the information flow and to understand the nuances of the mortgage interest, insurances and fines. The functions of loan brokers is the ability to understand the requirements of dozens of banks and to choose the optimal loan for the borrower conditions. And with each period of development of crediting of economic entities, especially in the sector of small and medium business, the demand for the services of a mortgage broker.