IT as an enabler, by obtaining benefits to an organization, was the coherent apprehension behind the purchase of the Enterprise Resource System R/3 by Ericsson in 1997. Public Networks, a 33.000 worker’s division at Ericsson, have had profitability problems during the recent years prior to the purchase. By integrating R/3 with an organizational change, the management aimed to obtain foreseen benefits, such as headcount reduction and shorter lead times. This thesis shows in theory as in practice difficulties and obstacles in reaching and calculating benefits of IT. Through analyzing the system along with the business processes targeted by the integration project, a list of Key Performance Indicators was brought to the stakeholders of the organization. Through numerous interviews and meetings throughout the division the indicators were discussed, depicted and analyzed. In a consensus driven organization as Public Networks, the integration project withholding the largest Enterprise Resource Planning systems had to work politically with communication to be able to gain approval for its benefits. In failing to win the process against different views and stakeholders, benefits was to be at risk and more importantly, later shown to be impossible to measure.

För attkunna möta ett kraftigt ökande invånarantal i de flesta av Sveriges kommunerbehöver verksamheterna vara resurseffektiva och erbjuda invånarna en fungerandeservice. Syftet med studien har varit att få en förståelse förframgångsfaktorer när det gäller ledarskap och delaktighet i kommunalverksamhet. Studien har tagit sin ansats i hörnstensmodellen (Bergman &amp;Klefsjö, 2012) som ingår i offensiv kvalitetsutveckling. En fallstudiegenomfördes på de vinnande enheterna i Stockholms stads kvalitetsutmärkelse2016 med analys av bidrag och intervjuer. Slutsatsen var att ledarskapet drevsmed utgångspunkt från stadens övergripande mål, där målen sedan bröts ned tillenhetsnivå. Ledarskapet visade ett tydligt resultatfokus där kunden alltid varutgångspunkten för all verksamhetsutveckling. Det fanns en uttalad vilja hoscheferna att alla medarbetare skulle vara delaktiga och engagerade. Dettagjordes företrädesvis genom att ge och ta ansvar. En annan viktig del för ettframgångsrikt ledarskap var lärdomen att chefen inte stod ensam. Då det uppstodsvårlösta eller känsliga problem så bad cheferna om, och tog emot, hjälp. / To meet the   demands of a rapidly increasing population in Sweden, municipal services need   to distribute their resources efficiently and offer well functioning   services. The purpose of this study was to gain an understanding of the   factors that lead to success in leadership and participation in municipal   business. The study is based on the cornerstone model (Bergman &amp; Klefsjö,   2012) which is part of an interpretation of Total Quality Management. A case   study was conducted on the winning units of the City of Stockholms Quality   Awards 2016, through analysis of written entries and interviews. This study   concluded that the leadership was executed by setting goals that correspond   with the goals of the city. The style of leadership showed that the client   always remained the focal point of all business development. The leadership   was result-oriented. Managers expressed a desire for all employees to   participate and be engaged in their work. This effect was achieved preferably   by giving and taking responsibilities. Another significant element needed for   the development of successful leadership is the notion that managers do not   stand alone. When difficult or sensitive problems arose, managers asked for,   and received, help. / <p>2017-06-28</p>

Title: Competences of leader of changes in education based on example of Hejný's methods of teaching mathematics Author: Bc. & Bc. Markéta Mátlová Supervisor: doc. PhDr. Jana Marie Šafránková, CSc. The thesis deals with the issue of changes in education from the perspective of one particular system changes in the teaching of mathematics in primary school. The aim of this thesis is to analyze the competencies of leader of changes in education based on the case of implementation Hejný's methods of teaching mathematics in primary schools, with an emphasis on the personality of prof. Milan Hejný. The theoretical part summarizes findings from the literature focused on process management changes and determinants of success changes, people's reactions to the changes. It also deals with personality of leader as the wearer of changes, its characteristics, leadership competency model and its role in the change process. The practical part is based on knowledge from theoretical part and it provides a list of twenty characters of leader, which are divided into five groups. Based on qualitative content analysis of Hejný and his two associates interviews it was possible to decide whether Hejný meets the characteristics of leader of changes in education and to formulate recommendations for other people interested...

År 2014 valde Söderhamns kommun att anta en ny styr- och ledningsfilosofi baserad på värderingar som ökat medborgarfokus, medarbetares engagemang samt en verksamhet präglad av tillit i alla led. Dessa värderingar utgör även grunden för offensiv kvalitetsutveckling och förändringsledning. Syftet med denna kvalitativa fallstudie var att erhålla mer kunskap kring implementeringen av den nya filosofin samt hur organisationens högre ledning upplevde förändringsarbetet. Åtta chefer har intervjuats. De semistrukturerade intervjuerna har sedan transkriberats och sammanställts varpå empirin har tolkats utifrån ett hermeneutiskt perspektiv med utgångspunkt i arbetets teoretiska ramverk. Resultatet visade att förändringsarbetet är komplext till sin natur och att ledarna tolkat och arbetat med värderingarna på olika sätt, vilket skulle kunna ses som skillnader i såväl individuell som organisatorisk mognadsnivå. Vidare har kommunen en ekonomistyrning som ännu inte anpassats efter den nya filosofin. Författarna drar slutsatsen att de begrepp som präglar kommunens värderingar lätt blir abstrakta och svåra att översätta i praktisk handling samt att det finns utrymme för förbättringar inom implementeringsarbetet. / In 2014, the municipality of Söderhamn initiated a new control and management philosophy, characterized by core values such as increased citizen focus, employee commitment and trust in all operative aspects. These values are the same as the core values of Total Quality Management and leadership for change. The purpose of this qualitative case study was to gain more knowledge about the work involved in implementing the management philosophy as well as the experiences of senior management. Eight managers were interviewed. These semi-structured interviews were then transcribed and collected, after which the empiricism has been interpreted from a hermeneutic perspective based on the theoretical framework of the study. The results indicate that the change process is complex and the leaders have interpreted the guiding values differently, leading to the conclusion that there are differences in the degree of matureness between individuals as well as within the organisation. Moreover, the financial steering in the municipality is not yet accustomed to the new philosophy/ management. The authors conclude that the concepts characterizing the values of the municipality easily become abstract and are hard to implement in practise and, furthermore, there is capacity for improvement in the implementation work. / <p>2017-06-28</p>

Organizations go through a variety of different change processes during their life time, and many of these are necessary for the organizations to maintain their competitiveness. However, a large part of change efforts never achieve their goals and about 70 percent of all change efforts are considered to be unsuccessful. A reason for the high percentage of failures is the inability to deal with the challenges that often arises in connection with the change process. In order for the change effort to be successful it is therefore crucial to be prepared and knowing how to identify and handle the challenges and resistance that may arise during the change process. The aim of the study has been to identify the challenges with extensive change efforts in software development organizations. Two extensive changes, (1) changing the software itself by making the software structure modular and (2) changing the software development process by adapting agile methods, at a software development department at Scania CV AB has been used as a case study. An overall fear and resistance towards extensive changes was identified. In addition, four main challenges were identified with the first change; difficulties with the software development process, lack of vision and communication from management, fear and uncertainty, and lack of resources and tools. Two challenges were identified with the second change; that it was time consuming and lack of resources and tools. The difficulties with the software development process showed that the major challenge with the modular software structure was maintaining it. However, the remaining challenges have previously been identified in several studies and could all be related to being causes of resistance. Also, a comparison between the two changes were made to identify similarities and differences between them. This was made to further understand if the difference between the changes could be related to the challenges. The comparison indicates that a change effort with a clear vision, good communication and management involvement is less likely to encounter challenges. / Organisationer genomgår en rad olika förändringsprocesser under sin livstid och många av dessa är nödvändiga för att organisationerna ska behålla sin konkurrenskraft på marknaden. En stor del av förändringsinsatser uppnår dock aldrig sina mål och cirka 70 procent av alla anses vara misslyckade. En orsak till den höga andelen misslyckanden är oförmågan att hantera de utmaningar som ofta uppstår i samband med förändringsprocesser. För att förändringsarbetet ska lyckas är det därför viktigt att vara förberedd och veta hur man identifierar och hanterar de utmaningar och den resistans som kan uppstå under förändringsprocesser. Syftet med studien har varit att identifiera utmaningar med omfattande förändringsinsatser i mjukvaruprocesser. Två omfattande förändringar, (1) modularisering av mjukvarustrukturen och (2) införandet av agil metodik vid en mjukvaruutvecklingsavdelning på Scania CV AB har använts som fallstudie. En övergripande rädsla och resistans mot omfattande förändringar identifierades. Dessutom identifierades fyra huvudutmaningar med den första förändringen; svårigheter med mjukvaruutvecklingsprocessen, brist på vision och kommunikation från ledning, rädsla och osäkerhet samt brist på resurser och verktyg. Två utmaningar identifierades med den andra förändringen; att det var tidskrävande samt brist på resurser och verktyg. Svårigheterna med mjukvaruutvecklingsprocessen visade att den stora utmaningen med den modulära mjukvarustrukturen var att underhålla den. De återstående utmaningarna har emellertid tidigare identifierats i flera studier och kan alla relateras till att vara orsaker till resistans. En jämförelse mellan de två förändringarna gjordes också för att identifiera likheter och skillnader mellan dem. Detta gjordes för att förstå om skillnaderna kunde relateras till utmaningarna. Jämförelsen indikerar att en förändringsinsats med tydlig vision, bra kommunikation och ledarskapsengagemang är mindre benägen att möta utmaningar.

The aim of this masters thesis is to propose a new organizational structure of the hotel castle Valeč and to evaluate its financial situation. In order to assess the financial situation, financial methods such as horizontal and vertical analysis, cost-effectiveness, return on revenues and accommodation indicators (occupancy, average price per room and price for the available room) are applied to the enterprise. The thesis consists of a theoretical and practical parts. The theoretical part defines methods of management of small and medium enterprises, which include marketing strategy, financial management, management of the company development and growth. It is followed by a practical part, which contains a description of the hotel castle Valeč, a SWOT analysis, a financial analysis and an analysis of the current state of the organizational structure. In the conclusion of the masters thesis, problems are identified based on these analyses and changes in the organizational structure are proposed.

This research is an attempt to obtain insight in the influence of ICT and the information society on the labour environment of the officers of the Netherlands Defence Organization and to determine the competence of those officers in a number of information, communication and technological areas associated with the changed ways of working in the information society as they are discussed in the literature. What was found is that a substantial number of officers are not fully prepared to participate in the new ways of working required in the information society. The implications of those findings for a digital learning environment for the Netherlands Defence Academy are discussed and a general model for information, communication and technological competencies for managers in the information society is proposed based on the results of the case study. / Thesis (PhD (Computer-Integrated Education))--University of Pretoria, 2008. / Curriculum Studies / unrestricted

The non-interest and profit-loss sharing schemes of Islamic finance (IF) are attracting increasing global attention. Despite exposure to the similar opportunities as other Western countries that have adopted the financial business model there is little evidence of Islamic finance windows operating in the conventional institutions in Canada. This thesis takes a qualitative approach to bring the issue forward in Canadian social science literature by exploring the perceived challenges to, and the potential of, the development of IF offerings with a focus on factors affecting the supply and management decisions in the industry. The study used an inductive approach with archival data and critical survey of literature to arrive at the hypotheses surrounding the challenges. These were tested deductively by semi-structured interviews and panel discussions both in Canada and the US on a sample of senior officials involved in both IF and conventional financial institutions. Using a thematic analysis the study arrived at findings supporting the hypotheses related to awareness, regulation, management intent and internal resources. In the external environment, factors affecting strategic decision on offering IF services are mainly due to regulation, lack of awareness, even among Muslim communities, or misgivings about Sha’riah authenticity. Internally, highly customized IT infrastructures, lack of funds and foreign investment make it unfeasible. Management interest when proposed with the concept is high but not in a top-down manner and there is an overall uncertainty avoidance culture and little proactivity with market research. Access to specific Sha’riah knowledge is not considered a hurdle anymore. It is apparent that investments in Sha’riah compliant stocks would be easiest to set up. Mortgage structures can be affected by the capital market structure, even if not tax structures. Knowledge on this can have implications for banks seeking to expand their investment portfolios and aid government policies.

The thesis is dedicated to management of projects that focus transitional and transformational changes in organizations. The theoretical part of the thesis covers terminology and definition of change management. Project and change management dependencies are defined. Consequently, Prosci change management methodology, Kotter's 8 Steps for Leading Change and GE Change acceleration process are analyzed. Finally, a methodology for practical part of the thesis is selected. Practical part includes description and usage of most frequent CAP tools as well as a case study. A real change project is described and evaluated from CAP methodology perspective.

The master thesis deals with business process optimization which has to be in a place due to a global implementation of a new logistic information system. The aim is to ensure a process analysis of a current status of selected processes of a company part which is going to be influenced by this implementation. Then to highlight and to stress on the biggest risks and disadvantages of a current status. Final result will be a proposal of new optimized process flows on a higher level of maturity which will meet all requirements set by a new information system, by an information need of a local management and will be helpful to customer service improvement. The first part of the thesis covers theoretical base of a business process management, process modeling and business process optimization approaches which prepare a base for their application in the second practical part of this thesis.