The relationships that people have with their work, and the difficulties that can arise when those relationships turn sour, have been long recognised as a significant phenomenon of the modem age. The use of the term burnout for this phenomenon began to appear with some regularity in the 1970s in the United States, especially among people working in the human services. Burnout can be expected amongst engineers, technicians and electricians, due to the integration of their work activities and the quality of support received from their supervisors or managers as well as from other departments. Front line staff can be expected to experience higher levels of burnout, because of their direct contact with difficult customers (cut-offs due to non-payments, for instance), certain job demands (restoration of power interruptions), staff shortages, training of new staff, and so on. The objective of this study was to determine the relationship between burnout, job stress, sense of coherence and coping of engineers, technicians and electricians in a South African electricity distribution organisation. A cross-sectional survey design was used. The study population consisted of 38 engineers, 86 technicians and 91 electricians. Four questionnaires were used, namely the Maslach Burnout Inventory - General Survey, a Job Stress Questionnaire, the Orientation to Life Questionnaire and COPE. Descriptive and inferential statistics were used to analyse the results. The results showed that stress because of job demands, lack of support, supervision and transformation, as well as a weak sense of coherence predicted exhaustion. Exhaustion and avoidance predicted cynicism. A causal sequence was found between sense of coherence, job stress and exhaustion. Active coping moderated the effect of sense of coherence on professional efficacy. Employees with a lower job grade show higher levels of cynicism and lower levels of professional efficacy compared with those with a higher job grade. An explanation might be that the lower job grades lack the necessary coping skills. Therefore, it seems that employees who have a weak sense of coherence are inclined to suffer from job stress, which will lead to exhaustion. Sense of coherence and the use of active coping strategies seem to contribute to the professional efficacy of employees, which may lead to health-enhancing behaviours and better social adjustments. Job stress impacts on exhaustion and sense of coherence, and a strong sense of coherence moderates the effects of job stress on exhaustion. Sense of coherence also protects employees from developing low professional efficacy. Active coping strategies moderate the effects of sense of coherence on professional efficacy. Avoidance as a coping strategy mediated the relationship between sense of coherence and cynicism. Recommendations for future research were made. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2004.

The aim of the research was to design and assess the effectiveness of a hope enhancement programme for a group of adults and the resulting influence on their general psychological well-being. The purpose of the programme was to increase hope, as conceptualised by Snyder et al. (1991), by enhancing participants' abilities to set feasible goals, planning ways to reach those goals (pathways) and increasing determination and motivation (agency) towards goal achievement. The workshop-format programme, presented by the researcher, consisted of six two-hour sessions spread over five days. The programme was developed through incorporating suggestions from existing Hope literature together with health psychological and positive psychology principles. In order to determine the impact of the programme, four measurement instruments were used, namely the Hope Scale, the Hunter Opinions and Personal Expectations Scale (HOPES), the Satisfaction with Life Scale (SWLS) and the Sense of Coherence scale (SOC-29). A pre and post-test design included an experimental group (n = 8), control group (n = 8) and 'chat' group (n = 8). Prior to group compilation, screening interviews were conducted with interested participants to exclude those who had recently experienced trauma or displayed overt signs of psychological pathology. The control group received no intervention, while the 'chat' group, of which the researcher was also a member, was allowed to discuss topics of their choosing. The study groups comprised both men and women of different ages and socio-economic status. All participants were White and Afrikaans speaking. Descriptive statistics, psychometric analysis of the measuring instruments and significant differences between groups were calculated with the assistance of the STATISTICA (version 6) computer programme (Statsoft Inc., 2003). Reliability indices compared well with those recorded in the literature for the various scales. For the experimental group, the findings indicated an increase in the hope levels as reflected by significant improvement on the Hope Scale and the Hopefulness subscale of the HOPES. Subjective feedback from the group confirmed these findings. Psychological well-being improved, as shown by a significant increase in Sense of Coherence (SOC-29) along with a positive change in Satisfaction with Life (SWLS). Neither the control nor experimental groups revealed any significant changes. It was established that the hope enhancement programme is effective in increasing the levels of hope and general psychological well-being of a group of adults relatively free of psychological pathology. Considering the findings, it is recommended that future wellness intervention should not focus solely on individuals with established psychological pathology, but also consider a preventative approach within the average population. / Thesis (M.A. (Clinical Psychology))--North-West University, Potchefstroom Campus, 2005.

The impact of change on organisations and the transforming role of the protection services member means that protection services members perform under more stress than members of almost any other profession. They are human and experience the same or sometimes more severe forms of depression, anxiety and other symptoms than other people. The objectives of this study were to determine the construct validity and internal consistency of the MBI-GS, UWES, OTLQ and Health subscales of the ASSET for protection services members. The relationship between work wellness, sense of coherence and health and the development of a model of work wellness for protection services members was determined. The research method consists of a literature review and an empirical study using a cross-sectional survey design to collect data. An availability sample (N = 341) from protection services members was taken. The Maslach Burnout Inventory - General Survey (MI-GS), Utrecht Work Engagement Scale (UWES), Orientation to Life Questionnaire (OTLQ), Health subscales of the ASSET and a Biographical questionnaire were administered. The statistical analysis was carried out with the help of the SPSS-programme and AMOS. The statistical methods utilised in the article consisted of descriptive statistics, Cronbach alpha coefficients, exploratory factor analysis, Pearson product-moment correlation coefficients and structural equation modelling methods. Exploratory factor analysis confirmed a two-factor model of work engagement, consisting of vigour/dedication and absorption. In previous research of protection services members, two factors in the MBI-GS could also be extracted, namely, burnout and professional efficacy. The MBI-GS and UWES both showed acceptable internal consistencies. Construct equivalence for different language groups was confirmed for the MBI-GS and UWES. vii Product-moment correlation coefficients showed significant negative correlations between Burnout and Vigour/Dedication, Burnout and Sense of Coherence, Sense of Coherence and Physical Health, Sense of Coherence and Psychological Health. There were significant positive correlations between Physical Health and Psychological Health, Professional Efficacy and Vigour/Dedication, Professional Efficacy and Absorption, Vigour/Dedication and Absorption and lastly Physical Health and Psychological Health. A causal model of work wellness was developed. The first two hypothesis were accepted: Work Wellness consists of Burnout and Work Engagement and high levels of burnout may result in either physical of psychological health problems. The third hypothesis was only partially accepted: the path coefficient from Sense of Coherence to Work Wellness and I11 Health is significant. Sense of Coherence partially mediated the impact of Burnout as part of Work Wellness on Ill Health. The path coefficient from Sense of Coherence to Ill Health was also found to be significant, indicating that higher levels of Sense of Coherence can result in fewer health problems. Recommendations for future research were made. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2005.

A growing economy demands a skilled workforce, and the reality of the situation in South Africa is that, due to former apartheid policies and job reservation, there are large numbers of unemployed people with little hope of employment in the formal sector because they lack skills and experience. The National Skills Development and the Skills Development Levy Act gave rise to the development of the National Skills Development Strategy (NSDS). The NSDS is now entering its second five-year cycle with the scoreboard reflecting both gains and challenges for Sector Education Training Authorities (SETAs) as the primary delivery institutions of the NSDS. The objective of this study was to investigate the relationship between job demands and job resources and the work wellness of employees in SETAs, using a cross-sectional survey design. The survey consisted of 159 SETA employees in South Africa. The Maslach Burnout Inventory - General Survey, the Utrecht Work engagement Scale, the ASSET (An Organizational Stress Screening Evaluation Tool) and the Orientation to Life Questionnaire, were administered. Descriptive statistics, exploratory factor analyses, Pearson correlations and structural equation modelling were used to analyse the data. The results of this study confirmed the construct validity and reliability of the scales which were employed to measure work-related well-being. Furthermore, the results showed that overload predict exhaustion. Cynicism was best predicted by a lack of resources (specifically growth opportunities and lack of organisational support) and a weak sense of coherence. Vigour and dedication were predicted by growth opportunities, organisational support and a strong sense of coherence Exhaustion predicted physical ill-health, while both exhaustion and cynicism contributed to psychological ill-health. Affective organisational commitment was predicted by vigour and dedication, while behavioural organisational commitment was predicted by high vigour and low exhaustion. Recommendations for SETAs and future research were made / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2006.

By developing strong, self-sustaining individuals in organisations, employees will need to withstand the forces of stressors and be able to cope with continuous changes within their working environment. To move the equilibrium level from the current to the desired condition, the field of forces must be altered - by adding driving forces and by removing restraining forces. An individual's sense of coherence may either alleviate or aggravate reactions to a stressor and moderate the impact of occupational stressors on the individual's affective outcomes. The objectives of this study were to validate the 13-item version of the Orientation to Life Questionnaire (OLQ) (Antonovsky, 1987) and to determine the experience of employees with high levels of sense of coherence regarding helping and restraining factors within the workplace (compared to that of those with a low sense of coherence). A cross-sectional s w e y design was used. The total population (N = 2 678) of employees in a financial institution in Gauteng was used in this study. Random samples of groups with a strong (n = 300) and low (n = 300) sense of coherence were taken for purposes of the qualitative study. The OLQ (Antonovsky, 1987) and a biographical questionnaire were administered. The scale showed acceptable reliability and construct validity. The study set out to determine the applicability of the theoretical model of sense of coherence to employees in a financial institution. Reliability analysis revealed that the three subscales of sense of coherence were sufficiently internally consistent. The reliability of the measuring instrument were assessed with the use of Cronbach alpha coefficients. Descriptive statistics (e.g. mean and standard deviations) were used to analyse the data. By using the structural equation modelling approach, a one-dimensional factor structure for sense of coherence amongst employees in a financial institution emerged. The reliability analysis revealed that the alpha scores were acceptable. It can therefore be concluded that the 13-item version of the OLQ is a reliable and valid measuring instrument. The results showed that although employee groups with high and low levels of sense of coherence are experiencing similar helping and restraining factors within their working environment, helping factors are being experienced with a higher frequency by groups with high levels of sense of coherence and restraining factors with a higher frequency by groups with low levels of sense of coherence. Recommendations were made for future research. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007

Emotional intelligence is a growing area of behavioural research; it recently grabbed the attention of some of the major organisations worldwide. The objective of this study was to determine the relationship between wellness and emotional intelligence in order to develop a structural model of psychological well-being. The following constructs were looked at, Optimism, Sense of Coherence, Life Satisfaction, Emotional Intelligence are all seen as good indicators of Psychological well-being. A cross-sectional design was used for this study. The participants (N=324) were students within the field of economic science. The Schutte Emotional Intelligence Scale, the Life Orientation Test Revised, the Satisfaction with Life Scale and the Orientation to Life scale were administered. Using a principal component analysis, a six-dimension factor structure for emotional intelligence among students emerged, explaining 45,24% of the variance. These factors were labelled positive affect, emotions-others, happy emotions, emotions-own, nonverbal emotions and emotional control. The most significant correlations found in this study was that Sense of Coherence is significantly positively related to Emotions Management and Life Satisfaction and significantly positively related to Emotions-Own, Happy Emotions, Positive Affect and Optimism. Sense of Coherence was negatively related to Pessimism. Emotions Management is significantly positively related to Emotions-Own, Happy Emotions, Positive Affect, Optimism and Life Satisfaction. Positive affect is significantly positively related to Optimism. Pessimism is significantly negatively related to Life Satisfaction. Optimism is significantly positively related to Life Satisfaction. After conducting a second factor analysis on the factors of the SEIS, LOT-R, SOC and SWLS, two factors were extracted, namely interpersonal and intrapersonal mastery. Using these factors, along with the results of the product-moment correlations, a psychological well-being model was designed and compiled. The results showed that Interpersonal mastery consisted of Positive Affect, Emotional Management, Sense of Coherence, Life Satisfaction and Optimism. Intrapersonal mastery consisted of Emotions-Others, Emotions-Own, Happy Emotions and Non-Verbal Emotions. It is evident from the above that the psychological well-being model consisted of intrapersonal mastery and environmental mastery. Recommendations for future research were made. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007

Since the change in the political dispensation in South Africa in 1994, South Africans are under increasing pressure to accept the new, changing order as a given. The institution where the research was carried out, the South African Secret Service (SASS), has also not escaped these changes and there have been various developments which indicate that some employees are not adjusting to these changes. The purpose of this research has been to determine to what extent a relationship exists between the presence or absence of certain psychological forces in individuals and the coping strategies which they use. The psychological forces were researched and analysed from the fortigenic paradigm, which is aimed at focusing on the origin of certain forces/strengths within man that are of cardinal importance for effective functioning. In the literature study the main focus was on aspects such as coping with change, after which the coping p cess and the various coping types and strategies were addressed. An important element of the literature study consisted of the profiles of copers and non-copers, which focused on the cognitive, emotional and conative fields/areas. Three different psychological approaches, namely pathogenesis, salutogenesis and fortigenesis were addressed, with emphasis on the latter. The fortigenic approach was analysed from the perspective of a number of forces, as identified by Strümpfer. A combination of a quantitative survey design and a qualitative research design (the phenomenological method) was used, with a sample population of 50 persons from the research environment within the SASS. In the research five qualitative measuring instruments (the Locus of Control Questionnaire of Scheepers, the Life Orientation Questionnaire of Antonovsky, the Personal Views Survey of Kobasa, the Self-Efficacy Questionnaire of Sherer & Maddux and the Self-Control Scale of Rosenbaum) and a qualitative instrument (the phenomenological interview) were used to determine the presence or absence of the fortigenic forces in the respondents. The measuring instruments were applied to the whole population, after which a stanine scale was used to identify persons with low and high scores according to the fortigenic construct. An interview based on the phenomenological approach was done with five persons with low and five with high scores. According to the results of the empirical study a statistically significant difference exists between the stanine scores of the five respondents with the highest scores and the five with the lowest scores and it is possible to subject these respondents to the qualitative measuring instrument. According to the qualitative measuring instrument (interview) there is a moderate to strong relationship between the strength of the employees' fortigenic forces and their ability to cope with organisational change. Three of the five employees with low stanine scores showed a strong resemblance to the profile of a non-coper, while two of the respondents showed a moderate resemblance. All five the respondents who achieved high stanine scores showed a strong resemblance to the profile of a coper. Recommendations are made for future study. / Thesis (MCom)--PU for CHE, 1999.

Organisations world-wide, but most especially in South Africa, are exposed to radical change in the economic, political, social, demographical and technological arenas. They are also exposed to the effects of the world economy, structural reforms and international competition which lead to transformations in the labour market. Consequently job insecurity became more wide spread as organisations engaged in downsizing, rightsizing, restructuring; or all three simultaneously, in an attempt to survive these difficult economic conditions. This changing world of work is perhaps most evident in changes in the psychological contract. Employees are expected to give more in terms of time, effort, skills, and flexibility, whereas they receive less in terms of career opportunities, lifetime employment, and job security. This violation of the psychological contract is likely to have dire consequences such as a reduction in work engagement, because it erodes the notion of reciprocity, which is crucial in maintaining well-being. Long-ten job insecurity will M e r more impact an employee's overall life situation since economic as well as other highly valued aspects of life will be perceived as being under threat. Thus job insecurity has the potential of becoming more stressful than job loss in that the coping process may be inhibited by the uncertainty of the event. Although the experience of job insecurity is a reality in the South African context as well as worldwide. Only a limited number of programmes were implemented in the past to address the problem. Furthermore, there is a lack of research regarding the causal (dispositional and situational) factors in job insecurity and the relationship with the psychological forces (sense of coherence, work locus of control and dispositional optimism) in the financial industry in South Africa (Gauteng). The objective of this study was to determine whether a relationship exists between job insecurity and psychological well-being which was measured in the form of sense of coherence, work locus of control and dispositional optimism. The research method proceeded by using a cross-sectional research design with a survey technique to collect data from a stratified, random sample of employees within various job levels of a financial institution in Gauteng. The measuring battery consisted of four questionnaires namely the Job Insecurity Questionnaire (JIQ), Sense of Coherence Scale (SOC-29), The Work Locus of Control Scale (WLOC) and the Life Orientation Test-Revised (LOT-R) Questionnaire. The data analysis were conducted with help of the a SAS-programme to perform statistical analysis regarding reliability and validity of the measuring instruments, descriptive statistics, t-tests, analysis of variance, correlation coefficients and regression analyses. Conclusions were drawn from the findings and recommendations were made for the organisation and future research. / Thesis (M.A. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2005.

Research conducted in the readability of texts shows that there is an extensive problem with learners' of all phases academic skills in terms of reading comprehension and insight into writing texts in accordance with generally accepted academic standards. It is important that sufficient attention and research are devoted to possible solutions to this problem, since various theorists have found that effective reading and writing skills are of great importance for learners' academic progress and achievement. A reason for this is that most academic material that is made available to learners appear in written format, and that learners have to report on their knowledge in the same format. Although educational institutions formulate academic texts (of which study guides form part) with a high readability level, the current study investigates some problems and shortcomings that appear in study guides. If the readability of the mentioned study material is increased in light of text linguistic insights, learners should have greater accessibility to the textual content, which could impact positively on academic achievement. With the above mentioned in mind, this study focuses on a text linguistic approach to investigating the readability of study guides which are written for first-year learners at a tertiary institution. The main problem addresses how lexical cohesive devices and conjunction markers can be included as part of a text linguistic approach to writing study guides, and how this can be used by authors of study guides in practice as a tool to increase the efficiency of the writing process. The research is conducted on the basis of various theories, which include Systemic Functional Linguistics, Halliday and Hasan's Cohesion theory and Stotsky's adaptation thereof for written academic texts, as well as Hyland's theory about academic metadiscourse. Applicable insights regarding text linguistic criteria for writing academic texts, which are identified through this literature study, are converted into a framework for text analysis and then implemented to investigate the effective use of specific textual markers in the obtained study guides. This will be done in a descriptive and primarily qualitative manner. Ten Afrikaans study guides, pertaining to diverse subject groups, and which were recently used at a tertiary institution as introductory study guides for first-year learners, form the data of this study. In order to conduct a reliable investigation, the data is analised procedurally (with reference to the mentioned text analytical model) by hand and also using WordSmith Tools. Based on both the literature study and the text analysis, guidelines that can be used when writing Afrikaans study guides are formulated from a text linguistic point of view. These guidelines may be used to supplement the existing guide used by writers of study guides at the particular institution. The possibility also exists that these guidelines can be used to improve and standardise the quality and readability of the mentioned learning material. / Thesis (M.A. (Afrikaans and Dutch))--North-West University, Vaal Triangle Campus, 2009.

Research on human resilience has attempted to uncover how certain individuals, even when faced with adverse working conditions can bounce back without serious psychological harm and continue their development. There is a paucity of information on the concept resilience as it pertains to professional nurses. Relevant information in this regard can equip nurses who are fleeing the profession, or who are becoming physically or mentally ill because they are not coping. Information on the prevalence of resilience in professional nurses and a better understanding of the coping skills and resilient adaptations of identified resilient professional nurses can lead to the formulation of guidelines with strategies for interventions that can facilitate growth in professional nurses and be of benefit to the health care service. This research investigated the prevalence of resilience in professional nurses and listened to the stories of identified resilient professional nurses in order to get a better understanding of their coping skills and resilient adaptations. The data was used to formulate broad guidelines with specific strategies that can be used by hospital managers for in-service training purposes and other programs to facilitate growth in professional nurses. The research was conducted in South Africa amongst nurses in private and public hospitals in the following suburban areas: Potchefstroom, Carletonvi1le, Randfontein and Krugersdorp. A sequential exploratory design was used where one phase is followed by another phase: the first phase was quantitative research conducted with validated psychometric instruments measuring aspects of resilience, namely: The Mental Health Continuum, The Coping Self-efficacy Scale, Sense of Coherence Scale, The Adult Dispositional Hope Scale. The Life Orientation Test-Revised, The Resilience Scale, and The General Health Questionnaire. The second phase was qualitative and explored the stories of the resilient professional nurses by requesting them to write their stories on how they manage to stay resilient and compassionate in the profession followed by focus group interviews also with resilient nurses. The prevalence of resilience in the professional nurses in the first phase indicated the following: 10% with low resilience, 47% as moderate and 43 % with high resilience, but with mostly negative feelings toward the profession and with many considering leaving their current job. The stories followed by focus group interviews with resilient professional nurses produced useful data that could be used to formulate guidelines with strategies for interventions to facilitate and enhance resilience and psycho-social well-being in professional nurses thereby improving the nursing profession and health care service overall. / Thesis (Ph.D. (Psychology))--North-West University, Vaal Triangle Campus, 2010