I denna studie utreds definitionen av samverkan, vad det egentligen innebär och hur detupphandlas, samt vilka för- och nackdelar som finns med samarbetsformen. Äveninvolveringen av strategiskt viktiga underentreprenörernas har studerats. För att undersökadetta har både en litteraturstudie och en kvalitativ intervjustudie utförts.Studiens utgångspunkt är upplevelsen och erfarenheten av att arbeta med samverkan och föratt få ett så brett perspektiv som möjligt intervjuades beställare, huvudentreprenör ochunderentreprenör.Litteraturstudien ger en överblick av byggbranschens problem som bland annat innefattarbristfällig projektering, otillräcklig kompetens och tidsbrist. I denna rapport beskrivs hursamverkansentreprenad växt fram som en motreaktion till dessa problem. Det redogörs ävenför vad som kännetecknar en lyckad samverkan och när det är som mest lämpat att använda.Resultatet visar att definitionen av samverkan är projektspecifikt och det är beställarensengagemang som är avgörande för att samverkan faktiskt genomsyrar projektet. Vidare visarstudien att upphandlingen till stor del sker på mjuka parametrar och att lagen om offentligupphandling, LOU, inte egentligen är något hinder.Sammanfattningsvis är det av stor vikt att en samverkansentreprenad består av gemensammamål, förtroende och transparens för att lyckas. / In this study, the definition of partnering is looked into, what it actually means and how it isprocured, as well as the advantages and disadvantages of partnering. The involvement ofstrategically important subcontractors has also been studied. To examine this, both a literaturereview and a qualitative interview study have been conducted.The starting point of this study is the experience of working with partnering, and to gain asbroad a perspective as possible, clients, main contractor, and subcontractor were interviewed.The literature study gives an overview of the construction industry's problems, includinginadequate planning, insufficient competence, and time constraints. This report describes howpartnering has emerged as a reaction to these problems. It also explains the characteristics ofsuccessful partnering and when it is most suited.The results show that the definition of partnering is project-specific, and it is the involvementof the client that is crucial for partnering to permeate the project. Furthermore, the studyshows that procurement largely relies on soft parameters and that the Public Procurement Actis not actually an obstacle.In summary, it is crucial for partnering to consist of shared goals, trust, and transparency inorder to succeed.

A Web 2.0 alterou o desenvolvimento de aplicações para internet. Contudo, os pesquisadores e desenvolvedores ainda replicam as ideias uns dos outros com pouco reuso. Esse cenário ilustra a necessidade de uma engenharia de domínio, na qual as similaridades e as variabilidades de uma família de aplicações são identificadas e documentadas, com a finalidade de obter o reuso dos componentes desenvolvidos. Neste trabalho, e feita uma engenharia de domínio para Redes Sociais na Web 2.0, com o foco nas funcionalidades colaborativas relativas ao compartilhamento de conteúdo. Como método, e utilizado o FODA (Feature Oriented Domain Analysis) adaptado com o modelo 3C de colaboração para classificar e padrões para interação mediada por computador para descrever as funcionalidades colaborativas. No modelo 3C, a colaboração e analisada a partir da comunicação, coordenação e cooperacao, e padroes descrevem e detalham o contexto de uso das funcionalidades levantadas. Para a implementação das funcionalidades colaborativas comuns nessas aplicações, são desenvolvidos componentes de software compatíveis com a plataforma Groupware Workbench. Um experimento foi realizado para avaliar os artefatos gerados na engenharia de domínio e um estudo de caso para avaliar a aplicabilidade e abrangência dos componentes desenvolvidos em um contexto real, a rede social para compartilhamento de imagens de arquitetura, chamada Arquigrafia Brasil. Os experimentos e o estudo de caso indicaram que os artefatos gerados são reusáveis, uteis e abrangem boa parte das funcionalidades presentes nas redes sociais atuais. / The Web 2.0 changed the development of internet applications. However, researchers and developers replicate each other ideas with low reuse. This scenario illustrates the necessity of a domain engineering, in which the communalities and variabilities of a family of applications are identified and documented. In this work, a domain engineering was applied on social networks in Web 2.0, focusing on collaborative features related to content sharing. We used, as a method, the FODA (Feature Oriented Domain Analysis) adapted with 3C collaboration model to classify and patterns for computer-mediated interaction to describe the collaborative features. To implement the commons features of these applications, a component kit compatible with an infrastructure named Groupware Workbench was defined and developed. An experiment was done to evaluate the artifacts generated by the domain engineering and a case study was done to evaluate coverage and applicability of the developed components in a real context, a social network for architectural images sharing named Arquigrafia Brasil. The experiment and the case study showed that the generated artifacts are reusable, useful and cover a representative part of the social networks collaborative features.

Syftet med studien var att undersöka socialsekreterares och polisers upplevelser och erfarenheter av samverkan mellan dessa två myndigheter vid mäns våld mot kvinnor och barn i nära relation. Metoden som användes var en kvalitativ med semistrukturerade intervjuer. Tre socialsekreterare inom socialtjänsten samt två utredare inom polisen har intervjuats. Samverkan användes som teoretisk tolkningsram. Resultatet visade att samverkan uppfattas som mer omfattande och strukturerad när barn finns med i bilden, jämfört med våldsutsatta kvinnor utan barn och att olika arbetssätt, rutiner, sekretessbestämmelser, resursbrist och tidsbrist påverkar samverkan. Resultatet visade också att personliga relationer påverkar samverkan och att det finns kunskap och medvetenhet kring våld i nära relationer hos båda myndigheterna. Samverkan mellan socialtjänsten och polisen är nödvändig eftersom den bidrar till att hjälpa de våldsutsatta kvinnor och barn till att få det hjälp och stöd de behöver. / The purpose of this study was to investigate social workers and police investigators perceptions and experiences of cooperation between the two authorities in cases of violence against women and children by men in a close relationship. The method used was qualitative with semi-structured interviews. Three social workers in the social services and two police investigators were interviewed. Cooperation was used as a theoretical frame. The result showed that cooperation is perceived as more extensive and structured when children are involved, compared to when women without children are abused. Collaboration is affected by different work methods, procedures, rules of confidentiality, lack of resources and time. Results showed further that personal relationships affect cooperation and there is knowledge and awareness of violence in close relationships in both authorities. Cooperation between social services and the police is necessary and contributes to help abused women and children to get the support they need.

A tecnologia de componentes de software é propícia para encapsular questões técnicas de implementação e favorecer o reúso entre aplicações, o que é particularmente relevante no desenvolvimento de aplicações colaborativas na Web. Este trabalho utiliza a plataforma Groupware Workbench nesse contexto. A aplicação social Arquigrafia foi a principal motivadora dessa evolução. O Arquigrafia é um ambiente colaborativo para o estudo de arquitetura e compartilhamento de imagens fortemente baseado em colaboração e inteligência coletiva. Como o conceito de inteligência coletiva é muito amplo e mal definido, foi realizada uma análise de domínio e uma classificação das técnicas e seus usos nos sistemas atuais. Também foi feito o mapeamento e a implementação das funcionalidades do Arquigrafia em componentes do Groupware Workbench e executada uma avaliação da plataforma em quatro vertentes, sendo elas: arquitetura de componentes; suporte à colaboração; arquitetura técnica; e percepção dos desenvolvedores. Limitações tecnológicas e conceituais foram identificadas, como por exemplo, o modelo de mapeamento objeto-relacional e questões ligadas à flexibilidade. Essas limitações e colocações foram tratadas e avaliadas na plataforma, resultando em melhorias na arquitetura dos componentes e na simplificação do código. O Groupware Workbench no geral mostrou-se viável para o desenvolvimento de uma aplicação colaborativa real na Web 2.0. / Software components technology is favorable to encapsulate implementation technical issues and encourage the reuse among applications. These characteristics are particularly relevant in the development of web-based collaborative applications. This work evaluates and evolves the Groupware Workbench platform in this context. The social application Arquigrafia was the main motivation for this evolution. Arquigrafia is a collaborative environment for the study of architecture and image sharing strongly based on collaboration and collective intelligence. Since the concept of collective intelligence is very broad, we performed a domain analysis and a classification of its use in current systems. We also implemented the Arquigrafia features using Groupware Workbench components and evaluated the platform in four areas: components architecture; collaboration support; technical architecture; and developers perspective. We identified technological and conceptual limitations, as for example, the adopted object-relational mapping model and issues related to the flexibility of the platform. These limitations were treated and evaluated. We noted improvements in the architecture of the components and code simplification. As a result, the Groupware Workbench was a feasible solution for developing the Arquigrafia application.

A Web 2.0 alterou o desenvolvimento de aplicações para internet. Contudo, os pesquisadores e desenvolvedores ainda replicam as ideias uns dos outros com pouco reuso. Esse cenário ilustra a necessidade de uma engenharia de domínio, na qual as similaridades e as variabilidades de uma família de aplicações são identificadas e documentadas, com a finalidade de obter o reuso dos componentes desenvolvidos. Neste trabalho, e feita uma engenharia de domínio para Redes Sociais na Web 2.0, com o foco nas funcionalidades colaborativas relativas ao compartilhamento de conteúdo. Como método, e utilizado o FODA (Feature Oriented Domain Analysis) adaptado com o modelo 3C de colaboração para classificar e padrões para interação mediada por computador para descrever as funcionalidades colaborativas. No modelo 3C, a colaboração e analisada a partir da comunicação, coordenação e cooperacao, e padroes descrevem e detalham o contexto de uso das funcionalidades levantadas. Para a implementação das funcionalidades colaborativas comuns nessas aplicações, são desenvolvidos componentes de software compatíveis com a plataforma Groupware Workbench. Um experimento foi realizado para avaliar os artefatos gerados na engenharia de domínio e um estudo de caso para avaliar a aplicabilidade e abrangência dos componentes desenvolvidos em um contexto real, a rede social para compartilhamento de imagens de arquitetura, chamada Arquigrafia Brasil. Os experimentos e o estudo de caso indicaram que os artefatos gerados são reusáveis, uteis e abrangem boa parte das funcionalidades presentes nas redes sociais atuais. / The Web 2.0 changed the development of internet applications. However, researchers and developers replicate each other ideas with low reuse. This scenario illustrates the necessity of a domain engineering, in which the communalities and variabilities of a family of applications are identified and documented. In this work, a domain engineering was applied on social networks in Web 2.0, focusing on collaborative features related to content sharing. We used, as a method, the FODA (Feature Oriented Domain Analysis) adapted with 3C collaboration model to classify and patterns for computer-mediated interaction to describe the collaborative features. To implement the commons features of these applications, a component kit compatible with an infrastructure named Groupware Workbench was defined and developed. An experiment was done to evaluate the artifacts generated by the domain engineering and a case study was done to evaluate coverage and applicability of the developed components in a real context, a social network for architectural images sharing named Arquigrafia Brasil. The experiment and the case study showed that the generated artifacts are reusable, useful and cover a representative part of the social networks collaborative features.

A tecnologia de componentes de software é propícia para encapsular questões técnicas de implementação e favorecer o reúso entre aplicações, o que é particularmente relevante no desenvolvimento de aplicações colaborativas na Web. Este trabalho utiliza a plataforma Groupware Workbench nesse contexto. A aplicação social Arquigrafia foi a principal motivadora dessa evolução. O Arquigrafia é um ambiente colaborativo para o estudo de arquitetura e compartilhamento de imagens fortemente baseado em colaboração e inteligência coletiva. Como o conceito de inteligência coletiva é muito amplo e mal definido, foi realizada uma análise de domínio e uma classificação das técnicas e seus usos nos sistemas atuais. Também foi feito o mapeamento e a implementação das funcionalidades do Arquigrafia em componentes do Groupware Workbench e executada uma avaliação da plataforma em quatro vertentes, sendo elas: arquitetura de componentes; suporte à colaboração; arquitetura técnica; e percepção dos desenvolvedores. Limitações tecnológicas e conceituais foram identificadas, como por exemplo, o modelo de mapeamento objeto-relacional e questões ligadas à flexibilidade. Essas limitações e colocações foram tratadas e avaliadas na plataforma, resultando em melhorias na arquitetura dos componentes e na simplificação do código. O Groupware Workbench no geral mostrou-se viável para o desenvolvimento de uma aplicação colaborativa real na Web 2.0. / Software components technology is favorable to encapsulate implementation technical issues and encourage the reuse among applications. These characteristics are particularly relevant in the development of web-based collaborative applications. This work evaluates and evolves the Groupware Workbench platform in this context. The social application Arquigrafia was the main motivation for this evolution. Arquigrafia is a collaborative environment for the study of architecture and image sharing strongly based on collaboration and collective intelligence. Since the concept of collective intelligence is very broad, we performed a domain analysis and a classification of its use in current systems. We also implemented the Arquigrafia features using Groupware Workbench components and evaluated the platform in four areas: components architecture; collaboration support; technical architecture; and developers perspective. We identified technological and conceptual limitations, as for example, the adopted object-relational mapping model and issues related to the flexibility of the platform. These limitations were treated and evaluated. We noted improvements in the architecture of the components and code simplification. As a result, the Groupware Workbench was a feasible solution for developing the Arquigrafia application.

隨著網際網路的發展，使得現實生活中隨處可見全球資訊網的應用，也因此改革了原有商業經營的面貌，尤其在電信產業中，許多企業開始將實體的商店模式，帶到虛擬的網際網路中，使得網際網路上的電子商務發展隨之增高，並帶給企業史無前例的經濟發展機會。起初電子商務的發展焦點在於客戶與企業的互動關係，漸漸的延伸到企業對企業的相互支援，而商業流程管理與服務導向架構的崛起，也使得電子商務的發展焦點轉移至發展整合商業流程的電子化服務議題上，更希望藉此提供給客戶更多元化、有用的功能服務。 電子商務與其資訊發展技術一直以來被電信業者所重視（例如中華電信、新加坡電信及美國電信技術等公司），並且開始在網際網路上建置專屬的電子商務環境。雖然在這些世界級電信公司的資訊環境中，都有其專屬的營運支援系統，但都缺乏共同標準的架構與流程設計方法，因此電信管理論壇組織開始進行下一代的營運支援系統規劃，稱之為「下一代營運系統軟體」。有很多的研究中心及廠商也提供以下一代營運系統軟體為主的相關服務，並以服務導向架構為基礎來協助整合商業流程。 在過去企業都利用人工的方式來整合內部相關的服務功能，並透過各種資訊整合技術將相關的工作連接起來，但是此種整合曠日廢時，僅侷限在某些專屬服務範圍，倘若要增加其他加值性服務，將會耗費更多的成本與時間。企業應用系統整合的出現就是要解決此類的整合性問題，透過點對點的介面方式，將各應用系統或程式連接起來。隨著多樣性服務需求與多種異質性系統的增加，讓企業應用系統整合服務已不能符合企業所需，因此開始將商業流程與服務導向架構觀念引入企業應用系統整合服務之中，希望能建置一個以流程為主的服務。商業流程與服務導向架構都具備有系統間的彈性連接與雙向溝通能力，藉由其所提供的電子服務，使得應用程式間可以相互溝通。 為了要有效地強化商業流程管理與服務導向架構的優點，本研究將使用企業服務匯流排來與中間軟體作一有效的結合，並維持以流程為中心的服務，提供給企業應用整合系統，所有的電子化服務皆能透過此管道來相互溝通。 在本論文中，我們將展示一個新的研究架構、共同合作模式及共同合作層級來闡述此研究，並利用三個實例來說明與驗證此架構之可行性，且把焦點放在如何以新一代營運系統軟體標準為基礎來發展國際性電信公司所關心的敏捷性電子化服務之研究。 / The Internet’s widespread popularity and the ubiquity of the World Wide Web have revolutionized the face of business, especially in the telecommunication industry. Many enterprises have moved their place of business from the physical store to the virtual store on the Internet. Therefore, electronic commerce (e-commerce) has sprung up in this era and has provided enterprises of all sizes with unprecedented opportunities for economic growth. Initially, electronic commerce focused only on business-to-customer web interaction and on business-to-business web interaction. With the emergence of business process management and of service-oriented architecture, the focus has shifted to the development of electronic services (e-services) that integrate business processes and that diversify functionalities available to customers. The potential of electronic commerce and its information technology also has attracted some telecommunication corporations—for example, Chunghwa Telecom, Singtel Telecom, and AT&T. They have built their electronic commerce environment on the Internet, too. Most of these worldwide telecom corporations have many kinds of operations support systems (OSSs) in the backend environment. Hence, TeleManagement Forum (TMF) has started to consider the next generation of OSS which is called the New Generation Operations Systems and Software (NGOSS). There are also many vendors or research centers that consider how to provide the NGOSS-centric service to the users and to integrate the business process based on service-oriented architecture. Initially, enterprises had to manually integrate services so that they could work together. However, this integration required considerable time and cost, and it worked only for the specific services that were manually linked. Adding additional services required even more effort. And then, enterprise application integration (EAI) solved these kinds of problems by working via point-to-point interfaces. As enterprises use more applications to provide additional services, the amount of integration that various tasks require to have mushroomed and the system has become hard to maintain. In order to increase the performance of EAI, some enterprises have developed the concept of business process management and service-oriented architecture. The chief objective is to implement relevant process-centric services. Business process management and service-oriented architecture enable flexible connectivity and communication among applications by representing each as e-services that let applications communicate readily with one another. In order to effectively strengthen business process management’s and service-oriented architecture’s benefits, we use an enterprise service bus (ESB) that, by functioning as middleware glue, holds process-centric services together and allows for communication between enterprise applications. In this thesis, we present a research framework, a collaboration model, and a collaboration layers to describe the method. Then, we use several illustrations to explain the generality of our method, and we focus on how international telecom corporations have become to concern with the agility, the leanness, and the integration underlying e-services integration based on NGOSS.